Compare Kustomer and Zoho Desk 
At a Glance
Market Segments
Mid-Market (65.9% of reviews)
Small-Business (72.8% of reviews)
Entry-Level Pricing
Contact Us
$0.00
Kustomer
Star Rating
(521)4.5 out of 5
Market Segments
Mid-Market (65.9% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Free Trial is available
Learn more about KustomerZoho Desk
Star Rating
(7,490)4.4 out of 5
Market Segments
Small-Business (72.8% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zoho Desk excels in user-friendliness, with many praising its drag-and-drop interface that significantly enhances productivity. Users appreciate the ease of organizing their systems, which helps streamline processes effectively.
- According to verified reviews, Kustomer stands out for its ability to provide a unified view of customer interactions across various channels. This feature reduces manual work through automation, making it easier for agents to manage customer relationships efficiently.
- Users say that Zoho Desk's ticket management system is robust, offering multiple options for actioning tickets, such as linking and holding. This flexibility allows teams to sort emails effectively, which is a significant advantage for daily operations.
- Reviewers mention that Kustomer's reporting capabilities are strong, enabling users to harness gathered information in a user-friendly format. This feature is particularly beneficial for teams looking to analyze performance and improve service delivery.
- G2 reviewers highlight that while Zoho Desk has a slightly lower rating in support quality, it still provides a solid experience. Users appreciate the quick implementation process and the intuitive onboarding wizard, which helps teams get started without hassle.
- According to recent feedback, Kustomer is noted for its ease of implementation and customization options, allowing users to easily edit custom fields and prioritize tasks. This adaptability is crucial for businesses that need to tailor their support systems to specific needs.
Pricing
Entry-Level Pricing
Zoho Desk
FREE
$0.00
Completely Free upto 3 agents
- Email Ticketing
- Customer Management
- Private Knowledge Base
Free Trial
Kustomer
Free Trial is available
Zoho Desk
Free Trial is available
Ratings
Meets Requirements
8.9
389
8.7
6,005
Ease of Use
8.8
404
8.5
6,085
Ease of Setup
8.7
215
8.1
5,357
Ease of Admin
8.2
153
8.3
4,930
Quality of Support
9.0
371
8.3
5,395
Has the product been a good partner in doing business?
8.8
149
8.4
4,457
Product Direction (% positive)
8.8
378
8.9
5,747
Features by Category
Ticket and Case Management
9.2
184
|
Verified
8.6
3449
|
Verified
9.1
188
|
Verified
8.5
3359
|
Verified
8.9
192
|
Verified
8.3
3169
|
Verified
8.9
184
|
Verified
8.3
2953
|
Verified
8.9
163
|
Verified
8.2
2684
|
Verified
8.9
182
|
Verified
8.4
2916
|
Verified
9.2
182
|
Verified
8.5
2938
|
Verified
9.1
183
|
Verified
8.3
2527
|
Verified
Generative AI
7.9
49
7.4
968
8.4
49
7.4
954
Agentic AI - Help Desk
7.8
43
7.1
358
7.9
43
7.2
361
8.1
43
7.2
359
Communication Channels
8.9
165
|
Verified
8.3
2876
|
Verified
9.3
191
|
Verified
8.6
3121
|
Verified
9.1
165
|
Verified
8.2
2422
|
Verified
8.4
164
|
Verified
8.0
2164
|
Verified
8.7
153
7.8
1925
|
Verified
Platform
8.0
82
8.1
2305
|
Verified
8.7
169
|
Verified
8.2
2752
|
Verified
9.2
124
|
Verified
8.4
2853
|
Verified
8.9
122
|
Verified
8.2
2331
|
Verified
8.4
158
|
Verified
8.2
2838
|
Verified
8.5
156
|
Verified
8.4
2982
|
Verified
Administration
Not enough data
8.2
344
Not enough data
8.2
342
Not enough data
8.4
345
Knowledge Management
Not enough data
8.6
325
Not enough data
8.2
316
Not enough data
8.2
322
Compliance
Not enough data
8.3
337
Not enough data
8.3
334
Not enough data
8.2
336
Not enough data
8.1
334
Customer Support
Not enough data
8.2
311
Not enough data
8.2
312
Not enough data
8.0
310
Data Security
Not enough data
8.1
336
Not enough data
8.1
330
Not enough data
8.4
335
Not enough data
8.4
333
Administration
Not enough data
8.1
313
Not enough data
8.4
315
Not enough data
8.5
313
Generative AI
Not enough data
7.6
248
Channels
Not enough data
8.2
578
Not enough data
8.0
557
Not enough data
Feature Not Available
Design
Not enough data
7.9
546
Not enough data
7.7
555
Not enough data
8.1
552
Not enough data
8.1
548
Not enough data
8.1
532
Generative AI
Not enough data
7.5
427
Not enough data
7.5
420
Usability
Not enough data
8.3
448
Not enough data
8.3
442
Not enough data
8.3
434
Reporting
Not enough data
8.3
431
Not enough data
8.2
416
Not enough data
8.3
423
Generative AI
Not enough data
7.7
329
Not enough data
7.8
324
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
9.0
186
Not enough data
9.1
180
Not enough data
9.1
166
Not enough data
8.9
86
Not enough data
Support Automation
9.0
162
Not enough data
9.0
177
Not enough data
9.3
157
Not enough data
8.6
89
Not enough data
Generative AI
8.3
54
Not enough data
8.4
54
Not enough data
Generative AI
7.3
43
7.9
175
7.5
43
8.0
177
6.9
42
Feature Not Available
Communication
8.9
156
|
Verified
8.8
719
|
Verified
8.9
174
|
Verified
8.7
760
|
Verified
9.0
144
|
Verified
8.6
659
8.8
134
|
Verified
8.6
632
|
Verified
8.1
84
8.3
356
Internal Use
8.7
169
|
Verified
8.2
2752
|
Verified
9.1
153
|
Verified
Feature Not Available
8.2
90
8.4
455
8.8
152
|
Verified
8.7
714
|
Verified
9.0
157
|
Verified
8.7
693
|
Verified
9.0
174
|
Verified
8.6
707
|
Verified
Generative AI
8.3
33
7.7
423
Self-Service Experience
8.9
89
8.5
1513
8.7
86
8.4
1471
8.6
67
8.1
1278
8.3
50
8.1
771
8.6
54
8.2
816
Self-Service Platform
9.0
58
8.3
842
8.9
58
8.3
818
8.5
52
7.8
731
9.0
57
8.2
766
Agentic AI - Customer Self-Service
7.8
20
7.7
79
8.3
20
7.7
80
8.4
20
7.9
79
8.3
20
7.8
84
8.3
20
7.8
82
8.4
20
7.8
80
8.3
19
7.7
83
Generative AI
8.2(tied score)
23
8.2(tied score)
119
8.3(won by 0.2)
23
8.1
117
Process
8.8(won by 0.1)
40
8.7
490
9.2(won by 0.2)
44
9.0
637
9.4(won by 0.9)
45
8.5
489
Channels
9.6(won by 0.6)
45
9.0
626
9.1(won by 0.6)
43
8.5
544
9.2(won by 0.5)
42
8.7
515
9.1(won by 0.5)
42
8.6
458
9.3(won by 0.5)
42
8.8
484
Insight
9.1(won by 0.4)
42
8.7
493
8.7
45
8.9(won by 0.2)
545
8.4
40
8.8(won by 0.4)
515
8.7
43
9.0(won by 0.3)
590
Generative AI
8.0
35
7.7
186
8.3
35
7.7
185
Customization - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data and Analytics - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Google Workspace for Sales
Not enough data
7.2
6
Not enough data
7.5
6
Not enough data
6.9
6
Not enough data
6.9
6
Not enough data
7.2
6
Customer Query Resolution - AI Customer Support Agents
7.9
7
Not enough data
7.9
7
Not enough data
7.4
7
Not enough data
8.1
7
Not enough data
7.9
7
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.1
7
Not enough data
8.1
7
Not enough data
8.1
7
Not enough data
8.5
8
Not enough data
Automation
8.8
7
Not enough data
8.6
7
Not enough data
8.8
7
Not enough data
Autonomy
8.8
7
Not enough data
9.0
7
Not enough data
8.6
7
Not enough data
8.1
7
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Kustomer and Zoho Desk are categorized as AI Customer Support Agents, Help Desk, Digital Customer Service Platforms, Customer Self-Service, Live Chat, and Social Customer Service
Unique Categories
Kustomer is categorized as AI Agent Builders, AI Agents For Business Operations, and Conversational Support
Zoho Desk is categorized as Complaint Management, Contact Center Knowledge Base, Google Workspace for Sales, and Customer Communications Management
Reviews
Reviewers' Company Size
Kustomer
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Services
13.4%
Retail
11.5%
Health, Wellness and Fitness
6.1%
Apparel & Fashion
5.6%
Food & Beverages
5.4%
Other
57.9%
Information Technology and Services
17.8%
Computer Software
10.8%
Computer & Network Security
4.2%
Financial Services
3.6%
Retail
3.5%
Other
60.1%
Alternatives
Discussions
How can I post a note with out it closing
1 Comment
ED
You can add internal note by clicking on note and it will be visible only for the users of your company :) Read more
Is there a way currently follow a customer in different ways such as a label so you can sort your follows by sales, shipping issues, parts replacement, follow up order. Not to be confused with the (labeling of a interaction) but current interactions that I need to go back to as a agent to check on my customer for a specific reason.
1 Comment
ED
All the conversations are in your search field and they are shown in the timeline. Read more
How can we get a ticket ID ?
1 Comment
HL
The ticket ID is the string of characters in the URL after the "events" portion. For example, if you have a ticket open, you will...Read more
Where do I find training VDO?
3 Comments
EE
They have a lot of videos right here https://www.youtube.com/user/zoho
You should be able to find the video you need on youtube.Read more
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