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At a Glance
Kenyt
Kenyt
Star Rating
(12)4.6 out of 5
Market Segments
Mid-Market (58.3% of reviews)
Information
Pros & Cons
Entry-Level Pricing
$ 99.99 per month 5 AI Assistants
Browse all 3 pricing plans
Tidio
Tidio
Star Rating
(1,878)4.6 out of 5
Market Segments
Small-Business (90.7% of reviews)
Information
Pros & Cons
Entry-Level Pricing
Free Per Month
Free Trial is available
Browse all 5 pricing plans
AI Generated Summary
AI-generated. Powered by real user reviews.
  • G2 reviewers report that Tidio excels in user satisfaction, with a significantly higher overall rating compared to Kenyt. Users appreciate Tidio's straightforward setup process, highlighting its live chat and customer support features that enhance engagement and allow for quick responses to customer queries.
  • According to verified reviews, Tidio's recent updates, including the Lyro AI agent, have been well-received. This feature allows for automatic knowledge base creation from websites, enabling more accurate customer responses and seamless transitions to human operators, which users find particularly beneficial.
  • Users say that Kenyt offers a more personalized experience, with automated responses that feel conversational and human-like. This has been especially noted in HR tasks, where users found it effective for automating onboarding and exit interviews, saving them both time and money.
  • Reviewers mention that while Tidio has a larger user base and more reviews, Kenyt's smaller number of reviews still reflects a strong performance in specific areas, such as personalization and natural language understanding, where it outperforms Tidio.
  • G2 reviewers highlight that Tidio's ease of use is a significant advantage, with many users noting that they can respond to customer inquiries even when offline, thanks to timely notifications. This feature is crucial for maintaining customer engagement without constant online presence.
  • According to recent feedback, while Kenyt provides a comprehensive suite of tools for business growth, Tidio's focus on small businesses and its free entry-level pricing make it a more accessible option for startups and smaller enterprises looking to enhance their customer support capabilities.
Pricing
Entry-Level Pricing
Kenyt
Standard Package
$ 99.99 per month
5 AI Assistants
Browse all 3 pricing plans
Tidio
Free
Free
Per Month
Browse all 5 pricing plans
Free Trial
Kenyt
Free Trial is available
Tidio
Free Trial is available
Ratings
Meets Requirements
9.4
11
9.1
1,311
Ease of Use
9.1
11
9.3
1,329
Ease of Setup
8.1
9
9.2
1,069
Ease of Admin
7.5
6
9.2
954
Quality of Support
9.1
9
9.2
1,143
Has the product been a good partner in doing business?
7.5
6
9.2
904
Product Direction (% positive)
10.0
10
9.2
1,178
Features by Category
Not enough data
8.3
836
Ticket and Case Management
Not enough data
8.6
84
Not enough data
8.4
82
Not enough data
8.5
88
Not enough data
8.7
90
Not enough data
8.0
72
Not enough data
8.6
81
Not enough data
8.3
76
Not enough data
8.4
76
Generative AI
Not enough data
7.3
45
Not enough data
6.9
43
Agentic AI - Help Desk
Not enough data
7.0
14
Not enough data
7.1
14
Not enough data
7.0
14
Communication Channels
Not enough data
8.7
81
Not enough data
8.7
79
Not enough data
9.3
88
Not enough data
8.1
74
Not enough data
7.3
69
Platform
Not enough data
8.9
104
Not enough data
8.9
718
|
Verified
Not enough data
9.0
108
Not enough data
8.7
109
Not enough data
8.1
94
Not enough data
8.8
106
Not enough data
8.1
129
Core Conversational Capabilities - AI Chatbots
Not enough data
7.7
5
Not enough data
8.0
5
Not enough data
8.3
5
Data
Not enough data
8.6
108
Not enough data
8.6
106
Interaction
Not enough data
8.3
106
Not enough data
8.4
109
Not enough data
8.3
104
Not enough data
8.3
105
Not enough data
8.2
106
Task & Flow Management - AI Chatbots
Not enough data
8.7
5
Not enough data
Not enough data
Learning
Not enough data
8.2
103
Not enough data
7.9
102
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
Not enough data
8.3
100
Not enough data
8.3
102
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
Not enough data
8.2
97
Not enough data
8.2
98
Not enough data
8.1
97
Not enough data
8.2
100
Agentic AI - AI Chatbots
Not enough data
7.6
12
Not enough data
7.8
12
Not enough data
7.9
13
Not enough data
7.5
14
Not enough data
7.6
14
Not enough data
7.4
14
Not enough data
7.9
14
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Conversational MarketingHide 21 FeaturesShow 21 Features
Not enough data
8.1
94
Messenger
Not enough data
8.5
86
Not enough data
8.3
88
Not enough data
9.2
86
Not enough data
8.8
85
Channels
Not enough data
8.2
83
Not enough data
9.0
84
Not enough data
8.0
79
Not enough data
7.7
75
Not enough data
7.9
79
Customers
Not enough data
8.6
81
Not enough data
8.5
82
Not enough data
8.8
80
Not enough data
8.8
82
Not enough data
8.8
82
Agentic AI - Conversational Marketing
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
7.1
7
Digital Adoption PlatformHide 13 FeaturesShow 13 Features
Not enough data
Not enough data
User Analysis
Not enough data
Not enough data
Not enough data
Not enough data
User Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Walkthrough Type
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Customer Communications ManagementHide 10 FeaturesShow 10 Features
Not enough data
8.1
62
Channels
Not enough data
8.1
56
Not enough data
8.1
55
Not enough data
Feature Not Available
Design
Not enough data
8.4
54
Not enough data
7.6
55
Not enough data
8.0
55
Not enough data
8.2
54
Not enough data
8.3
54
Generative AI
Not enough data
7.7
36
Not enough data
7.7
35
Not enough data
8.5
23
Productivity Tools
Not enough data
8.0
18
Not enough data
8.2
18
Not enough data
8.6
18
Not enough data
8.6
19
Not enough data
9.1
18
Not enough data
8.1
19
Not enough data
8.6
17
Analytics
Not enough data
9.2
16
Not enough data
9.1
17
Not enough data
8.3
18
Agentic AI - Shared Inbox
Not enough data
8.7
5
Not enough data
8.0
5
AI Agents For Business OperationsHide 17 FeaturesShow 17 Features
Not enough data
8.5
13
Responses
9.5
10
8.1
12
9.2
10
8.3
12
9.7
10
8.5
12
Automation - AI Agents
Not enough data
8.8
8
Not enough data
8.1
8
Not enough data
7.7
8
Not enough data
7.9
8
Not enough data
7.9
8
Platform
8.8
10
8.5
12
8.8
10
7.6
12
9.2
10
7.8
12
Autonomy - AI Agents
Not enough data
8.1
8
Not enough data
8.8
8
Not enough data
7.5
8
Not enough data
8.5
8
Generative AI
Feature Not Available
8.0
9
Feature Not Available
7.8
9
Not enough data
8.7
560
Responses
Not enough data
8.7
497
Not enough data
8.8
487
Not enough data
8.8
488
Not enough data
8.7
470
Not enough data
8.7
427
Platform
Not enough data
9.3
508
Not enough data
8.8
457
Not enough data
8.7
456
Not enough data
8.6
456
Not enough data
8.3
352
Not enough data
8.7
405
Not enough data
8.9
467
Generative AI
Not enough data
8.0
128
Not enough data
8.1
125
Conversational SupportHide 10 FeaturesShow 10 Features
Not enough data
8.3
131
Conversational Platform
Not enough data
8.4
124
Not enough data
8.1
117
Not enough data
8.1
118
Not enough data
8.4
120
Support Automation
Not enough data
8.4
113
Not enough data
8.3
110
Not enough data
8.5
110
Not enough data
8.4
116
Generative AI
Not enough data
8.1
70
Not enough data
8.1
69
Customer Service AutomationHide 9 FeaturesShow 9 Features
Not enough data
8.1
25
Customer Support
Not enough data
8.4
21
Not enough data
7.7
20
Not enough data
8.2
19
Automation
Not enough data
8.2
22
Not enough data
8.1
20
Not enough data
8.3
20
Artificial Intelligence
Not enough data
8.0
19
Not enough data
7.8
20
Not enough data
8.2
20
Not enough data
8.6
856
Generative AI
Not enough data
7.8
83
Not enough data
7.4
79
Not enough data
7.2
80
Communication
Not enough data
9.3
753
|
Verified
Not enough data
9.1
757
|
Verified
Not enough data
8.6
543
Not enough data
9.1
653
|
Verified
Not enough data
8.5
485
|
Verified
Internal Use
Not enough data
8.9
718
|
Verified
Not enough data
9.0
619
|
Verified
Not enough data
8.8
613
|
Verified
Not enough data
8.6
587
|
Verified
Not enough data
8.8
570
|
Verified
Not enough data
8.7
597
|
Verified
Not enough data
8.8
118
Generative AI
Not enough data
8.1
54
Self-Service Experience
Not enough data
8.7
92
Not enough data
8.8
82
Not enough data
8.6
27
Not enough data
8.8
88
Not enough data
8.9
89
Self-Service Platform
Not enough data
8.7
91
Not enough data
9.0
95
Not enough data
8.8
89
Not enough data
8.8
91
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Social Customer ServiceHide 14 FeaturesShow 14 Features
Not enough data
8.6
60
Generative AI
Not enough data
7.9
26
Not enough data
7.9
26
Process
Not enough data
8.2
48
Not enough data
8.6
50
Not enough data
8.4
45
Channels
Not enough data
8.9
51
Not enough data
8.9
52
Not enough data
9.4
53
Not enough data
8.2
45
Not enough data
8.7
45
Insight
Not enough data
8.6
44
Not enough data
8.4
48
Not enough data
9.1
53
Not enough data
9.3
43
Digital Customer Service PlatformsHide 2 FeaturesShow 2 Features
Not enough data
5.2
8
Generative AI
Not enough data
5.2
7
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Ticket Management - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Support Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.6
10
Agentic AI - E-Commerce Tools
Not enough data
8.8
8
Not enough data
8.5
8
Not enough data
8.5
8
AI Customer Support AgentsHide 16 FeaturesShow 16 Features
Not enough data
8.4
51
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.6
45
Not enough data
8.1
44
Not enough data
8.3
43
Not enough data
8.6
43
Not enough data
8.2
42
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.5
43
Not enough data
8.5
42
Not enough data
8.7
43
Not enough data
8.6
44
Automation
Not enough data
8.6
47
Not enough data
8.6
44
Not enough data
8.4
45
Autonomy
Not enough data
8.2
42
Not enough data
8.3
43
Not enough data
8.5
43
Not enough data
8.4
43
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reviews
Reviewers' Company Size
Kenyt
Kenyt
Small-Business(50 or fewer emp.)
33.3%
Mid-Market(51-1000 emp.)
58.3%
Enterprise(> 1000 emp.)
8.3%
Tidio
Tidio
Small-Business(50 or fewer emp.)
90.7%
Mid-Market(51-1000 emp.)
8.3%
Enterprise(> 1000 emp.)
1.0%
Reviewers' Industry
Kenyt
Kenyt
Real Estate
25.0%
Hospital & Health Care
16.7%
Telecommunications
8.3%
Leisure, Travel & Tourism
8.3%
Information Technology and Services
8.3%
Other
33.3%
Tidio
Tidio
Retail
8.3%
Marketing and Advertising
7.2%
Computer Software
5.6%
Information Technology and Services
5.2%
Health, Wellness and Fitness
4.0%
Other
69.7%
Alternatives
Kenyt
Kenyt Alternatives
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Discussions
Kenyt
Kenyt Discussions
Monty the Mongoose crying
Kenyt has no discussions with answers
Tidio
Tidio Discussions
Is Tidio safe?
6 Comments
Marco M.
MM
What is Tidio?
3 Comments
SS
Tidio is a live chatbot used for any website! You can answer all your customer's questions in real-time. Or you can set up bots that automatically answer...Read more
What is Tidio used for?
3 Comments
Seif Eddine Y.
SY
I have used tidio to make chat conversations with my customers in my wordpress website.Read more