Compare Kayako and LiveChat 
Featured Products
At a Glance
Market Segments
Small-Business (55.1% of reviews)
Small-Business (44.7% of reviews)
Entry-Level Pricing
$15/agent/month
$19.00 100 Visitors Per Month
Kayako
Star Rating
(225)4.0 out of 5
Market Segments
Small-Business (55.1% of reviews)
Pros & Cons
Entry-Level Pricing
$15/agent/month
Browse all 3 pricing plansLiveChat
Star Rating
(803)4.4 out of 5
Market Segments
Small-Business (44.7% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 100 Visitors Per Month
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that LiveChat excels in user experience, with many praising its intuitive interface and features like canned responses and engagement tools that streamline support tasks. Users appreciate how these features make their jobs easier and faster, contributing to a more efficient workflow.
- According to verified reviews, Kayako's AI capabilities stand out, particularly in providing contextual suggestions for support agents. Users highlight that the AI learns quickly and helps reduce the volume of repetitive tickets, which can significantly enhance team productivity.
- Users say that LiveChat's implementation process is notably smooth, with an intuitive onboarding wizard that helps new users get started quickly. This ease of setup is a significant advantage for small businesses looking to minimize downtime during the transition.
- Reviewers mention that while Kayako offers strong AI-driven ticket management, some users find that it can struggle with more complex workflows. This can lead to challenges in customization and flexibility, which are crucial for businesses with unique support needs.
- G2 reviewers highlight LiveChat's robust analytics and real-time support features, which not only enhance customer interactions but also turn support into a revenue-driving function. Users appreciate the balance between automation and human interaction, making it a valuable tool for customer engagement.
- According to recent feedback, while Kayako provides a solid foundation for ticket management, some users feel that its overall user satisfaction lags behind LiveChat. This is reflected in the lower ratings for ease of use and support quality, indicating potential areas for improvement.
Pricing
Entry-Level Pricing
Kayako
Inbox
$15
/agent/month
A shared email, chat, and social inbox for small teams
- Email, chat and social
- Assignment rules
- Insights
LiveChat
Starter
$19.00
100 Visitors Per Month
Small business
- Text Intelligence
- Track up to 100 visitors
- 1 recurring campaign
Free Trial
Kayako
Free Trial is available
LiveChat
Free Trial is available
Ratings
Meets Requirements
8.1
203
9.1
702
Ease of Use
8.4
202
9.3
701
Ease of Setup
8.0
135
9.0
281
Ease of Admin
8.0
132
9.1
272
Quality of Support
8.0
189
9.1
650
Has the product been a good partner in doing business?
8.3
131
9.1
264
Product Direction (% positive)
7.1
200
8.3
695
Features by Category
Ticket and Case Management
8.7
155
|
Verified
9.2
248
8.5
156
|
Verified
9.1
245
8.1
148
|
Verified
9.0
238
8.3
143
|
Verified
9.2
253
8.0
129
|
Verified
8.5
156
7.6
146
|
Verified
9.0
231
8.5
147
|
Verified
9.1
230
7.8
56
8.9
142
|
Verified
Generative AI
Not enough data
6.4
6
Not enough data
7.2
6
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.4
131
|
Verified
9.2
220
|
Verified
8.7
143
|
Verified
9.3
232
|
Verified
8.3
105
|
Verified
9.4
268
|
Verified
7.3
57
|
Verified
8.9
222
|
Verified
Feature Not Available
8.5
108
Platform
7.7
83
|
Verified
9.1
82
|
Verified
7.9
115
|
Verified
8.4
281
|
Verified
8.2
102
|
Verified
9.2
88
|
Verified
7.9
65
|
Verified
8.9
73
|
Verified
7.4
132
|
Verified
9.0
213
|
Verified
7.7
128
|
Verified
9.1
217
|
Verified
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.4
9
Not enough data
7.5
8
Not enough data
Feature Not Available
Communication
8.5
40
|
Verified
9.2
328
|
Verified
8.8
39
|
Verified
8.9
326
|
Verified
8.1
34
|
Verified
8.4
221
8.8
29
|
Verified
8.8
269
|
Verified
Not enough data
8.3
30
Internal Use
7.9
115
|
Verified
8.4
281
|
Verified
8.7
37
|
Verified
8.8
303
|
Verified
8.1
31
|
Verified
8.6
253
|
Verified
8.7
41
|
Verified
8.6
258
|
Verified
8.6
37
|
Verified
8.6
244
|
Verified
8.5
39
|
Verified
8.4
249
|
Verified
Generative AI
Not enough data
Not enough data
Self-Service Experience
8.6
48
Not enough data
8.7
49
Not enough data
8.5
39
Feature Not Available
7.1
8
Not enough data
6.9
8
Not enough data
Self-Service Platform
6.9
8
Not enough data
7.5
8
Not enough data
8.5
8
Not enough data
7.3
8
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Kayako and LiveChat are categorized as Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Kayako is categorized as Shared Inbox and Digital Customer Service Platforms
LiveChat is categorized as Chatbots, Conversational Marketing, Conversational Support, Customer Service Automation, and Conversational Commerce Platforms
Reviews
Reviewers' Company Size
Kayako
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
LiveChat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
26.4%
Computer Software
15.0%
Telecommunications
5.9%
Internet
4.5%
Marketing and Advertising
4.1%
Other
44.1%
Computer Software
8.9%
Information Technology and Services
8.6%
Retail
6.2%
Financial Services
4.0%
Internet
3.7%
Other
68.6%
Alternatives
Discussions
Does Kayako offer an API?
2 Comments
Official Response from Kayako
Yes. Visit us at https://developer.kayako.com/ for more information.Read more
What integrations does Kayako support?
2 Comments
Official Response from Kayako
Kayako has a number of native integrations with popular CRM's and payment platforms such as Salesforce and Stripe. In addition Kayako supports over 750+...Read more
had any one used reporting with kayako
2 Comments
YK
We never found the Reports usable either. Since the data is in SQL we wrote our own reports engine. (I should note we also have tons of automated messages...Read more
HIS DOCTRINE!! by Paul T. Wright Jr
3 Comments
LL
I have checked on this book and I have purchased two copies and have seen the way it reaches people with the Bible and Word in a concept that shows how we...Read more
How does LiveChat work when no one is available?
3 Comments
Official Response from LiveChat
When you are offline the chat window changes into the ticket form. It means that your visitors can leave messages as tickets and contact you even after your...Read more
Can one user respond to multiple chats concurrently?
3 Comments
Official Response from LiveChat
Each user can chat with up to 99 customers at the same time.
Read more
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