Link copied to clipboard # Kayako vs LiveChat Comparison - What are their main differences? Share [ Export ](/compare/kayako/livechat/export.csv) KayakoLiveChat[+ Add Product](#) Reviews **Kayako** [ 4/5(226) ](https://www.g2.com/products/kayako/reviews#reviews) **LiveChat** [ 4.5/5(813) ](https://www.g2.com/products/livechat/reviews#reviews) Pricing **Kayako** Free Trial **$15** /agent/month · Inbox **LiveChat** Free Trial **$19.00** 100 Visitors Per Month · Starter **Pricing Insights** from reviews Time to Implement **Kayako** 1 month Based on 62 responses **LiveChat** 1 month Based on 37 responses Return on Investment **Kayako** 14 months Based on 52 responses **LiveChat** 9 months5 months sooner Based on 30 responses Perceived Cost **Kayako** $$$$$ **LiveChat** $$$$$ Average Discount **Kayako** 15%8% more **LiveChat** 7% ![Kayako](https://images.g2crowd.com/uploads/product/hd_favicon/1487565618/kayako. "Kayako") ![LiveChat](https://images.g2crowd.com/uploads/product/hd_favicon/04131773581c352e6a7121a9d05737e5/livechat.svg "LiveChat") G2 offers free advice on this comparison. Chat with an expert How would you like to receive Software Advice? ![](/assets/advisor_router/laptop_form-f1a7012279826105416befde8d882ffc7589b1f9db09c93a1379d601cafe8e0d.svg) FormAnswer questions at your own pace, no call required. ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg) AI AgentChat live and get a recommendation in minutes. ![](/assets/advisor_router/phone_call_picker-c48821ec36f4182d8ee3e54cfbd3937500eec54d7b7e0cfb80dc80a8a733842f.svg) Phone CallTalk it through live with a software advisor. Pros & Cons **Kayako** [ AI Assistance (1) ](https://www.g2.com/products/kayako/reviews?filters%5Bsentiment_snippet%5D=2254705&qs=pros-and-cons#reviews)[ AI Efficiency (1) ](https://www.g2.com/products/kayako/reviews?filters%5Bsentiment_snippet%5D=2254805&qs=pros-and-cons#reviews)[ Not Intuitive (1) ](https://www.g2.com/products/kayako/reviews?filters%5Bsentiment_snippet%5D=2254790&qs=pros-and-cons#reviews)[ Quality Issues (1) ](https://www.g2.com/products/kayako/reviews?filters%5Bsentiment_snippet%5D=2254873&qs=pros-and-cons#reviews) **LiveChat** [ Ease of Use (24) ](https://www.g2.com/products/livechat/reviews?filters%5Bsentiment_snippet%5D=1635429&qs=pros-and-cons#reviews)[ Features (20) ](https://www.g2.com/products/livechat/reviews?filters%5Bsentiment_snippet%5D=2361164&qs=pros-and-cons#reviews)[ Not Intuitive (7) ](https://www.g2.com/products/livechat/reviews?filters%5Bsentiment_snippet%5D=2361076&qs=pros-and-cons#reviews)[ Chatbot Issues (6) ](https://www.g2.com/products/livechat/reviews?filters%5Bsentiment_snippet%5D=2289838&qs=pros-and-cons#reviews) Integrations **Kayako** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_c234b0ee74b541afa9ab8821ce182db8/facebook-for-business.png "Product Avatar Image") Facebook ](https://www.g2.com/products/facebook-for-business/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_4a91439aa6f7e57f756acaa150ec767f/hubspot-service-hub.png "Product Avatar Image") Service Hub ](https://www.g2.com/products/hubspot-service-hub/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_793034d14bb0f3fa12d97cf3cc0032c4/jira.jpg "Product Avatar Image") Jira ](https://www.g2.com/products/jira/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_9e189c9a0582c6b3467658109ad95bd9/oracle-netsuite.png "Product Avatar Image") NetSuite ](https://www.g2.com/products/oracle-netsuite/reviews)[ View all ](https://www.g2.com/products/kayako/integrations) **LiveChat** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_4b28e3cdd2631bee0e36ddcf3ebd77c3/bigcommerce.png "Product Avatar Image") BigCommerce ](https://www.g2.com/products/bigcommerce/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_f06b20b852a8cb9a1da78d03a13e5b79/chatbot.png "Product Avatar Image") ChatBot ](https://www.g2.com/products/chatbot/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_e534e0cc2b2a60a9783e0657d56c0261/ecwid.png "Product Avatar Image") Ecwid ](https://www.g2.com/products/ecwid/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_71b3279994498356444c5ab8c8cb23ae/facebook.png "Product Avatar Image") Facebook ](https://www.g2.com/products/facebook/reviews)[ View all ](https://www.g2.com/products/livechat/integrations) Screenshots **Kayako** ![Kayako screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/67781/expirable-direct-uploads_2Fabfedb51-2b19-43d3-a00b-74df299a6cd4_2FScreen_Shot_2017-08-31_at_10.21.23.png) **LiveChat** ![LiveChat screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1574757/1-ChatWidget.png) Ratings Meets Requirements **Kayako** 8.1 8.1204 **LiveChat** 9.1 9.1709 Ease of Use **Kayako** 8.4 8.4203 **LiveChat** 9.3 9.3708 Ease of Setup **Kayako** 8.0 8.0136 **LiveChat** 9.0 9.0288 Ease of Admin **Kayako** 8.0 8.0131 **LiveChat** 9.1 9.1278 Quality of Support **Kayako** 8.1 8.1190 **LiveChat** 9.1 9.1657 Has the product been a good partner in doing business? **Kayako** 8.3 8.3130 **LiveChat** 9.1 9.1270 Product Direction (% positive) **Kayako** 7.1 7.1201 **LiveChat** 8.3 8.3700 Features Help Desk[Hide 74 FeaturesShow 74 Features](javascript:void(0);) 8.2 172 8.8 440 Ticket and Case Management Ticket Creation User Experience 8.7 155 | Verified 9.2(won by 0.5) 248 (There is a greater than 0.5 difference between this product's rating and its competitors) Ticket Response User Experience 8.5 157 | Verified 9.1(won by 0.6) 245 (There is a greater than 0.5 difference between this product's rating and its competitors) Workflow 8.1 149 | Verified 9.0(won by 0.9) 239 (There is a greater than 0.5 difference between this product's rating and its competitors) Automated Response 8.3 144 | Verified 9.2(won by 0.9) 253 (There is a greater than 0.5 difference between this product's rating and its competitors) Service Level Agreement (SLA) Management 8.0 129 | Verified 8.5(won by 0.5) 156 (There is a greater than 0.5 difference between this product's rating and its competitors) Attachments/Screencasts 7.6 146 | Verified 9.0(won by 1.4) 231 (There is a greater than 0.5 difference between this product's rating and its competitors) Ticket Collaboration 8.5 147 | Verified 9.1(won by 0.6) 230 (There is a greater than 0.5 difference between this product's rating and its competitors) Customer/Contact Database 7.8 56 8.9(won by 1.1) 142 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) Workflow Management Not enough data Not enough data Knowledge Base Management Not enough data Not enough data Ticket Management Not enough data Not enough data Call Center Management Not enough data Not enough data Queue Management Not enough data Not enough data Inbox Management Not enough data Not enough data Support Ticket Management Not enough data Not enough data Email Management Not enough data Not enough data Generative AI AI Text Generation 9.3(won by 2.9) 5 (There is a greater than 0.5 difference between this product's rating and its competitors) 6.4 6 AI Text Summarization Not enough data 7.2(won by default) 6 Generative AI Not enough data Not enough data Agentic AI - Help Desk Autonomous Task Execution 9.4(won by default) 6 Not enough data Natural Language Interaction Not enough data Not enough data Proactive Assistance Not enough data Not enough data Communication Channels Customer Portal 8.4 131 | Verified 9.2(won by 0.8) 220 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) Email to Case 8.7 144 | Verified 9.3(won by 0.6) 232 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) Live Chat Support 8.3 105 | Verified 9.4(won by 1.1) 269 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) Social Media Integration 7.3 57 | Verified 8.9(won by 1.6) 222 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) Voice Feature Not Available 8.5(won by default) 108 Video Chat Not enough data Not enough data Platform Mobile User Support 7.7 83 | Verified 9.1(won by 1.4) 82 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) Customization 7.9 115 | Verified 8.4(won by 0.5) 281 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) User, Role, and Access Management 8.2 102 | Verified 9.2(won by 1.0) 88 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) Third-Party Integrations 7.9 65 | Verified 8.9(won by 1.0) 73 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) Reporting 7.4 132 | Verified 9.0(won by 1.6) 213 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) Activity Dashboard 7.7 128 | Verified 9.1(won by 1.4) 217 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) Mobile Access Not enough data Not enough data Additional Functionality Automated Routing Not enough data Not enough data Chatbot Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Autoresponders Not enough data Not enough data AI Copilot Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data CRM Not enough data Not enough data Gamification Not enough data Not enough data Conversation Intelligence Not enough data Not enough data Customizable Fields Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Key Performance Indicators Not enough data Not enough data Collaboration Tools Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Voice Recognition Not enough data Not enough data Live Chat Not enough data Not enough data Task Automation Not enough data Not enough data IVR Not enough data Not enough data Language Detection Not enough data Not enough data Multiple Data Sources Not enough data Not enough data Predictive Analytics Not enough data Not enough data API Not enough data Not enough data Alerts/Escalation Not enough data Not enough data Data Security Not enough data Not enough data Interaction Tracking Not enough data Not enough data Prioritization Not enough data Not enough data Secure Data Storage Not enough data Not enough data Macros/Templated Responses Not enough data Not enough data Performance Metrics Not enough data Not enough data Single Sign On Not enough data Not enough data Mobile App Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Email Templates Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Automated Responses Not enough data Not enough data Data Import/Export Not enough data Not enough data Personalization Not enough data Not enough data Workflow Automation Not enough data Not enough data Live Chat[Hide 44 FeaturesShow 44 Features](javascript:void(0);) 8.5 139 8.5 405 Generative AI AI Text Generation Not enough data 7.7(won by default) 10 AI Text Summarization Not enough data 7.8(won by default) 9 AI Text-to-Speech Not enough data Feature Not Available Generative AI Not enough data Not enough data Communication Pop-up Chat 8.5 40 | Verified 9.2(won by 0.7) 330 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) Notifications 8.8 39 | Verified 8.9(won by 0.1) 328 | Verified Targeted Emails 8.1 34 | Verified 8.4(won by 0.3) 221 In-App Messaging 8.8(tied score) 29 | Verified 8.8(tied score) 269 | Verified Co-Browsing Not enough data 8.3(won by default) 30 Real-Time Notifications Not enough data Not enough data Real-time Consumer-facing Chat Not enough data Not enough data Internal Use Customization 7.9 115 | Verified 8.4(won by 0.5) 281 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) Conversation Archiving 8.7 37 | Verified 8.8(won by 0.1) 305 | Verified Lead Development 8.1 31 | Verified 8.6(won by 0.5) 255 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) Knowledge Base 8.7(won by 0.1) 41 | Verified 8.6 259 | Verified Team Inbox 8.6(tied score) 37 | Verified 8.6(tied score) 244 | Verified Customer Profiles 8.5(won by 0.1) 39 | Verified 8.4 249 | Verified Additional Functionality Real-Time Analytics Not enough data Not enough data Email Management Not enough data Not enough data API Not enough data Not enough data Single Sign On Not enough data Not enough data Search/Filter Not enough data Not enough data Collaboration Tools Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Activity Dashboard Not enough data Not enough data Canned Responses Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Transfers/Routing Not enough data Not enough data Geotargeting Not enough data Not enough data Interaction Tracking Not enough data Not enough data CRM Not enough data Not enough data Transcripts/Chat History Not enough data Not enough data Document Storage Not enough data Not enough data Screen Sharing Not enough data Not enough data Contact Management Not enough data Not enough data Autoresponders Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Mobile Access Not enough data Not enough data AI Copilot Not enough data Not enough data Offline Form Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data Support Ticket Management Not enough data Not enough data File Sharing Not enough data Not enough data Customer Self-Service[Hide 17 FeaturesShow 17 Features](javascript:void(0);) 7.8 58 8.3 8 Generative AI AI Text Summarization Not enough data Not enough data Self-Service Experience Knowledge Base 8.6(won by default) 48 Not enough data Searchable Articles 8.7(won by default) 49 Not enough data Community Forums 8.5(won by default) 39 Feature Not Available Mobile Optimization 7.1(won by default) 8 Not enough data Personalization 6.9(won by default) 8 Not enough data Self-Service Platform Automation 7.5 8 8.3(won by 0.8) 5 (There is a greater than 0.5 difference between this product's rating and its competitors) Branding 6.9(won by default) 8 Not enough data Artificial Intelligence 8.5(won by default) 8 Not enough data Integrations 7.3(won by default) 8 Not enough data Agentic AI - Customer Self-Service Autonomous Task Execution Not enough data Not enough data Multi-step Planning Not enough data Not enough data Cross-system Integration Not enough data Not enough data Adaptive Learning Not enough data Not enough data Natural Language Interaction Not enough data Not enough data Proactive Assistance Not enough data Not enough data Decision Making Not enough data Not enough data Shared Inbox[Hide 12 FeaturesShow 12 Features](javascript:void(0);) 8.2 14 Not enough data Productivity Tools Notes 8.2(won by default) 13 Not enough data Internal Discussion 8.7(won by default) 13 Not enough data Assignments and Tasks 8.3(won by default) 13 Not enough data Workflows 7.6(won by default) 13 Not enough data Templates 8.3(won by default) 13 Not enough data Integrations 8.5(won by default) 13 Not enough data Tagging System 8.5(won by default) 13 Not enough data Analytics Trends 8.2(won by default) 13 Not enough data Performance Tracking 7.9(won by default) 13 Not enough data Email Tracking Feature Not Available Not enough data Agentic AI - Shared Inbox Autonomous Task Execution Not enough data Not enough data Decision Making Not enough data Not enough data Show 8 feature categories with incomplete data Artificial Intelligence[Hide 37 FeaturesShow 37 Features](javascript:void(0);) Not enough data Not enough data Additional Functionality Tagging Not enough data Not enough data Natural Language Processing Not enough data Not enough data Data Extraction Not enough data Not enough data Multi-Language Not enough data Not enough data Predictive Analytics Not enough data Not enough data Drag & Drop Not enough data Not enough data Speech Recognition Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Data Storage Management Not enough data Not enough data Virtual Personal Assistant (VPA) Not enough data Not enough data AI Copilot Not enough data Not enough data Customer Segmentation Not enough data Not enough data Collaboration Tools Not enough data Not enough data Data Import/Export Not enough data Not enough data Generative AI Not enough data Not enough data For eCommerce Not enough data Not enough data Role-Based Permissions Not enough data Not enough data Customizable Branding Not enough data Not enough data Search/Filter Not enough data Not enough data Monitoring Not enough data Not enough data Document Management Not enough data Not enough data API Not enough data Not enough data Data Visualization Not enough data Not enough data Trend Analysis Not enough data Not enough data Machine Learning Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Alerts/Escalation Not enough data Not enough data Performance Metrics Not enough data Not enough data Real-Time Data Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Mobile App Not enough data Not enough data Multiple Data Sources Not enough data Not enough data For Sales Teams/Organizations Not enough data Not enough data Sentiment Analysis Not enough data Not enough data Activity Dashboard Not enough data Not enough data Chatbot Not enough data Not enough data Workflow Automation Not enough data Not enough data Collaboration & Productivity[Hide 45 FeaturesShow 45 Features](javascript:void(0);) Not enough data Not enough data Additional Functionality Third-Party Integrations Not enough data Not enough data To-Do List Not enough data Not enough data @mentions Not enough data Not enough data Single Sign On Not enough data Not enough data File Management Not enough data Not enough data Activity Dashboard Not enough data Not enough data Drag & Drop Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Prioritization Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Screen Sharing Not enough data Not enough data Content Management Not enough data Not enough data Brainstorming Not enough data Not enough data AI Copilot Not enough data Not enough data File Transfer Not enough data Not enough data Calendar Management Not enough data Not enough data Status Tracking Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Version Control Not enough data Not enough data Task Management Not enough data Not enough data Activity Tracking Not enough data Not enough data Real Time Editing Not enough data Not enough data Communication Management Not enough data Not enough data Chat/Messaging Not enough data Not enough data Tagging Not enough data Not enough data Generative AI Not enough data Not enough data Assignment Management Not enough data Not enough data Task Scheduling Not enough data Not enough data Project Management Not enough data Not enough data Collaboration Tools Not enough data Not enough data Workflow Management Not enough data Not enough data Secure Data Storage Not enough data Not enough data File Sharing Not enough data Not enough data Document Storage Not enough data Not enough data Task Progress Tracking Not enough data Not enough data Discussions/Forums Not enough data Not enough data Commenting/Notes Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Contact Management Not enough data Not enough data Video Conferencing Not enough data Not enough data Progress Tracking Not enough data Not enough data Mobile Access Not enough data Not enough data API Not enough data Not enough data Document Management Not enough data Not enough data Customizable Branding Not enough data Not enough data Conversational Marketing[Hide 68 FeaturesShow 68 Features](javascript:void(0);) Not enough data Not enough data Messenger Sequencing Not enough data Not enough data AI Not enough data Not enough data Video Chat Not enough data Not enough data Customization Interface Not enough data Not enough data Generative AI Not enough data Not enough data Channels Social Media Integration Not enough data Not enough data Website Not enough data Not enough data Text Message (SMS) Not enough data Not enough data Voice Assistants Not enough data Not enough data Other Not enough data Not enough data Multi-Channel Marketing Not enough data Not enough data Customers Audience Targeting Not enough data Not enough data Profiles Not enough data Not enough data Analytics Not enough data Not enough data Lead Gathering Not enough data Not enough data Sales Conversion Not enough data Not enough data Customer Service Analytics Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Agentic AI - Conversational Marketing Autonomous Task Execution Not enough data Not enough data Multi-step Planning Not enough data Not enough data Cross-system Integration Not enough data Not enough data Adaptive Learning Not enough data Not enough data Natural Language Interaction Not enough data Not enough data Proactive Assistance Not enough data Not enough data Decision Making Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Multi-Language Not enough data Not enough data Additional Functionality Customizable Fields Not enough data Not enough data API Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Lead Nurturing Not enough data Not enough data Human Handover Not enough data Not enough data Lead Management Not enough data Not enough data Product Recommendations Not enough data Not enough data Customer Experience Management Not enough data Not enough data SMS Messaging Not enough data Not enough data Appointment Management Not enough data Not enough data Chat/Messaging Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data Lead Distribution Not enough data Not enough data Campaign Segmentation Not enough data Not enough data Data Import/Export Not enough data Not enough data A/B Testing Not enough data Not enough data Real-Time Data Not enough data Not enough data Real-time Conversations Not enough data Not enough data Customizable Branding Not enough data Not enough data Lead Qualification Not enough data Not enough data Template Management Not enough data Not enough data Autoresponders Not enough data Not enough data Contact Database Not enough data Not enough data Customer Segmentation Not enough data Not enough data One-to-One Messaging Not enough data Not enough data Communication Management Not enough data Not enough data Campaign Management Not enough data Not enough data Activity Dashboard Not enough data Not enough data Lead Capture Not enough data Not enough data Appointment Scheduling Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Event Triggered Actions Not enough data Not enough data Chatbot Not enough data Not enough data Group Messaging Not enough data Not enough data AI Copilot Not enough data Not enough data Customer Database Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Email Automation Not enough data Not enough data Surveys & Feedback Not enough data Not enough data CRM Not enough data Not enough data Engagement Tracking Not enough data Not enough data Chatbots[Hide 42 FeaturesShow 42 Features](javascript:void(0);) Not enough data Not enough data Responses Customization Not enough data Not enough data Control Not enough data Not enough data Route To Human Not enough data Not enough data Menu bars Not enough data Not enough data Drip sequences Not enough data Not enough data Platform Live chat Not enough data Not enough data Integrations Not enough data Not enough data Branding Not enough data Not enough data Analytics Not enough data Not enough data A/B testing Not enough data Not enough data Role-based access Not enough data Not enough data Collection of information Not enough data Not enough data Augmented Analytics Not enough data Not enough data Proactive Chat Not enough data Not enough data Generative AI AI Text Generation Not enough data Not enough data AI Text Summarization Not enough data Not enough data Generative AI Not enough data Not enough data Additional Functionality Customer Surveys Not enough data Not enough data Lead Qualification Not enough data Not enough data Transcripts/Chat History Not enough data Not enough data Language Detection Not enough data Not enough data Pre-Configured Bot Not enough data Not enough data Lead Capture Not enough data Not enough data Code-free Development Not enough data Not enough data Natural Language Processing Not enough data Not enough data Multi-Language Not enough data Not enough data For Sales/Marketing Not enough data Not enough data Contextual Guidance Not enough data Not enough data Automated Responses Not enough data Not enough data Customer Support Not enough data Not enough data Chatbot Not enough data Not enough data Intent Recognition Not enough data Not enough data Sentiment Analysis Not enough data Not enough data Customer Experience Management Not enough data Not enough data Query Suggestions Not enough data Not enough data Transfers/Routing Not enough data Not enough data AI Copilot Not enough data Not enough data Canned Responses Not enough data Not enough data AI/Machine Learning Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Automated Routing Not enough data Not enough data Workflow Automation Not enough data Not enough data Conversational Support[Hide 10 FeaturesShow 10 Features](javascript:void(0);) Not enough data Not enough data Conversational Platform Personalization Not enough data Not enough data Omnichannel Not enough data Not enough data Contextual Engagement Not enough data Not enough data Proactive Engagement Not enough data Not enough data Support Automation Intelligent Routing Not enough data Not enough data Seamless Escalation Not enough data Not enough data Transcripts Not enough data Not enough data Self-Serve Support Not enough data Not enough data Generative AI AI Text Generation Not enough data Not enough data AI Text Summarization Not enough data Not enough data Customer Service Automation[Hide 62 FeaturesShow 62 Features](javascript:void(0);) Not enough data Not enough data Customer Support Text Not enough data Not enough data Speech Not enough data Not enough data Knowledge Base Not enough data Not enough data Knowledge Base Management Not enough data Not enough data Automation Ticket Resolution Not enough data Not enough data Customization Not enough data Not enough data Intelligent Routing Not enough data Not enough data Customizable Templates Not enough data Not enough data Artificial Intelligence Learning Not enough data Not enough data Language Not enough data Not enough data Conversational AI Not enough data Not enough data Generative AI Not enough data Not enough data Additional Functionality Workflow Management Not enough data Not enough data Interaction Tracking Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Single Sign On Not enough data Not enough data Self Service Portal Not enough data Not enough data Real-Time Analytics Not enough data Not enough data Customer Database Not enough data Not enough data Client Portal Not enough data Not enough data Inventory Management Not enough data Not enough data Tagging Not enough data Not enough data Configurable Workflow Not enough data Not enough data Customer History Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Support Ticket Management Not enough data Not enough data Service Level Agreement (SLA) Management Not enough data Not enough data Widgets Not enough data Not enough data Search/Filter Not enough data Not enough data Chatbot Not enough data Not enough data Email Templates Not enough data Not enough data Activity Tracking Not enough data Not enough data Feedback Management Not enough data Not enough data Real-Time Data Not enough data Not enough data API Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Event Triggered Actions Not enough data Not enough data Website Integration Not enough data Not enough data Help Desk Management Not enough data Not enough data Call Center Management Not enough data Not enough data Queue Management Not enough data Not enough data SSL Security Not enough data Not enough data Social Media Integration Not enough data Not enough data CRM Not enough data Not enough data Chat/Messaging Not enough data Not enough data Live Chat Not enough data Not enough data AI Copilot Not enough data Not enough data Customizable Reports Not enough data Not enough data Email Management Not enough data Not enough data Customizable Branding Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Customizable Forms Not enough data Not enough data Customer Communication Not enough data Not enough data Activity Dashboard Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Customizable Fields Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Application Management Not enough data Not enough data Communication Management Not enough data Not enough data Role-Based Permissions Not enough data Not enough data Digital Customer Service Platforms[Hide 2 FeaturesShow 2 Features](javascript:void(0);) Not enough data Not enough data Generative AI AI Text Generation Not enough data Not enough data AI Text Summarization Not enough data Not enough data Conversational Commerce Platforms[Hide 11 FeaturesShow 11 Features](javascript:void(0);) Not enough data Not enough data Conversational AI - Conversational Commerce Platforms AI chatbots Not enough data Not enough data Messaging and Notifications Not enough data Not enough data AI agents Not enough data Not enough data Voice assistants Not enough data Not enough data Communication apps Not enough data Not enough data Platform integration - Conversational Commerce Platforms Ecommerce stores Not enough data Not enough data Sales channels Not enough data Not enough data Payment Platform Not enough data Not enough data Internal tools Not enough data Not enough data Analytics and Reporting - Conversational Commerce Platforms Conversational analytics Not enough data Not enough data Advance reporting Not enough data Not enough data User Insights Reviewers' Company Size [![Kayako](https://images.g2crowd.com/uploads/product/hd_favicon/1487565618/kayako. "Kayako")](https://www.g2.com/products/kayako/reviews) Kayako Small-Business(50 or fewer emp.) 54.8% Mid-Market(51-1000 emp.) 35.5% Enterprise(\> 1000 emp.) 9.7% [![LiveChat](https://images.g2crowd.com/uploads/product/hd_favicon/04131773581c352e6a7121a9d05737e5/livechat.svg "LiveChat")](https://www.g2.com/products/livechat/reviews) LiveChat Small-Business(50 or fewer emp.) 44.5% Mid-Market(51-1000 emp.) 37.6% Enterprise(\> 1000 emp.) 17.9% Small-Business (50 or fewer emp.) 54.8% 44.5% Mid-Market (51-1000 emp.) 35.5% 37.6% Enterprise (\> 1000 emp.) 9.7% 17.9% Reviewers' Industry [![Kayako](https://images.g2crowd.com/uploads/product/hd_favicon/1487565618/kayako. "Kayako")](https://www.g2.com/products/kayako/reviews) Kayako Information Technology and Services 26.2% Computer Software 15.4% Telecommunications 5.9% Internet 4.5% Computer Networking 3.6% Other 44.3% [![LiveChat](https://images.g2crowd.com/uploads/product/hd_favicon/04131773581c352e6a7121a9d05737e5/livechat.svg "LiveChat")](https://www.g2.com/products/livechat/reviews) LiveChat Computer Software 8.8% Information Technology and Services 8.7% Retail 6.3% Financial Services 3.9% Internet 3.7% Other 68.6% Alternatives **Kayako Alternatives** ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service") [ Zendesk for Customer Service ](/products/zendesk-for-customer-service/reviews) ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk") [ Freshdesk ](/products/freshdesk/reviews) ![Help Scout](https://images.g2crowd.com/uploads/product/hd_favicon/0c1172f9215269c879ddfb93247db6eb/help-scout.svg "Help Scout") [ Help Scout ](/products/help-scout/reviews) ![TeamSupport](https://images.g2crowd.com/uploads/product/hd_favicon/bff62c7356b8e1087645653c3217f24a/teamsupport.svg "TeamSupport") [ TeamSupport ](/products/teamsupport/reviews) **LiveChat Alternatives** ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service") [ Zendesk for Customer Service ](/products/zendesk-for-customer-service/reviews) ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin") [ Fin ](/products/fin/reviews) ![Tidio](https://images.g2crowd.com/uploads/product/hd_favicon/5a3c39079f10e3e53bd18da51a13870e/tidio.svg "Tidio") [ Tidio ](/products/tidio/reviews) ![LivePerson](https://images.g2crowd.com/uploads/product/hd_favicon/5f68a9fcd7a52d993079248f2f393c24/liveperson.svg "LivePerson") [ LivePerson ](/products/liveperson/reviews)