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At a Glance
Market Segments
Mid-Market (64.7% of reviews)
Small-Business (67.1% of reviews)
Entry-Level Pricing
$24
Starting at $15.00 1 agent / Per Month
Jitbit Helpdesk
Star Rating
(51)4.3 out of 5
Market Segments
Mid-Market (64.7% of reviews)
Pros & Cons
Entry-Level Pricing
$24
Browse all 4 pricing plansLiveAgent
Star Rating
(1,536)4.5 out of 5
Market Segments
Small-Business (67.1% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $15.00 1 agent / Per Month
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Jitbit Helpdesk excels in ticket creation user experience with a score of 8.7, while LiveAgent shines in ticket response user experience, scoring 9.0. Reviewers mention that the intuitive interface of LiveAgent makes it easier to respond to tickets quickly.
- Reviewers mention that LiveAgent offers superior multi-channel coverage, particularly in live chat and social media integration, scoring 9.3 and 9.0 respectively. In contrast, Jitbit Helpdesk's multi-channel capabilities are less robust, which may limit user engagement options.
- G2 users highlight that LiveAgent's quality of support is rated higher at 9.1 compared to Jitbit Helpdesk's 8.6. Users report that LiveAgent's support team is more responsive and helpful, which is crucial for businesses needing timely assistance.
- Users on G2 note that Jitbit Helpdesk has a more favorable entry-level price starting at $24, compared to LiveAgent's starting price of $15.00. However, reviewers mention that the additional features in LiveAgent may justify the higher cost for small businesses.
- Reviewers say that LiveAgent's automation features, particularly in response automation, score 8.8, which is slightly better than Jitbit Helpdesk's 8.6. Users report that this automation helps streamline workflows and improve efficiency in handling customer inquiries.
- Users report that Jitbit Helpdesk has a strong focus on ticket collaboration with a score of 8.6, while LiveAgent scores higher at 8.9. Reviewers mention that LiveAgent's collaboration tools facilitate better teamwork and communication among support agents.
Pricing
Entry-Level Pricing
LiveAgent
Small
Starting at $15.00
1 agent / Per Month
E-mail support - Ticketing,
Contact forms,
Forum & Knowledge base,
iPhone/Android app
- Unlimited ticket history
- Unlimited email addresses
- Advanced reporting
Free Trial
Jitbit Helpdesk
Free Trial is available
LiveAgent
Free Trial is available
Ratings
Meets Requirements
8.8
44
8.9
1,300
Ease of Use
9.0
44
8.9
1,305
Ease of Setup
8.6
29
8.7
868
Ease of Admin
8.6
29
8.9
845
Quality of Support
8.6
41
9.1
1,239
Has the product been a good partner in doing business?
8.8
28
9.1
821
Product Direction (% positive)
7.8
42
8.9
1,264
Features by Category
Ticket and Case Management
8.8
35
|
Verified
9.0
779
|
Verified
8.7
35
|
Verified
9.0
777
|
Verified
8.0
33
|
Verified
8.7
758
|
Verified
8.6
33
|
Verified
8.8
714
|
Verified
8.1
28
|
Verified
8.6
575
|
Verified
8.1
35
|
Verified
8.7
703
|
Verified
8.6
34
|
Verified
8.9
717
|
Verified
8.1
22
|
Verified
8.6
444
|
Verified
Generative AI
Not enough data
8.3
32
Not enough data
8.2
32
Agentic AI - Help Desk
Not enough data
9.4
9
Not enough data
9.4
9
Not enough data
9.4
9
Communication Channels
8.4
32
|
Verified
8.7
654
|
Verified
8.5
35
|
Verified
9.1
717
|
Verified
8.3
18
|
Verified
9.1
696
|
Verified
7.6
21
8.6
539
|
Verified
8.2
17
8.7
381
|
Verified
Platform
7.5
19
|
Verified
7.9
413
|
Verified
8.5
24
|
Verified
8.4
664
|
Verified
7.9
22
|
Verified
8.7
526
|
Verified
8.4
19
|
Verified
8.6
377
|
Verified
8.4
33
|
Verified
8.5
647
|
Verified
7.9
32
|
Verified
8.8
694
|
Verified
Channels
Not enough data
8.7
5
Not enough data
8.3
5
Not enough data
8.3
5
Design
Not enough data
8.0
5
Not enough data
8.7
5
Not enough data
8.7
5
Not enough data
8.7
5
Not enough data
8.3
5
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Usability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
8.8
7
Not enough data
8.1
7
Not enough data
9.3
7
Not enough data
5.7
7
Not enough data
8.8
7
Generative AI
Not enough data
Not enough data
Functions
Not enough data
9.0
7
Not enough data
8.8
7
Not enough data
8.1
7
Not enough data
6.3
5
Not enough data
5.8
6
Not enough data
8.1
6
Not enough data
7.4
7
Not enough data
8.3
7
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
9.3
5
Not enough data
8.6
6
Not enough data
8.9
6
Not enough data
8.3
6
Not enough data
8.6
6
Responses
Not enough data
8.3
6
Not enough data
8.6
6
Not enough data
8.9
6
Not enough data
8.9
6
Not enough data
8.3
5
Platform
Not enough data
9.4
6
Not enough data
9.4
6
Not enough data
8.9
6
Not enough data
8.6
6
Not enough data
Not enough data
Not enough data
8.9
6
Not enough data
8.9
6
Generative AI
Not enough data
8.1
6
Not enough data
8.3
6
Feedback Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Sources
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
8.6
22
Not enough data
8.0
23
Not enough data
7.7
22
Communication
8.8
8
|
Verified
9.3
485
|
Verified
9.0
8
|
Verified
9.0
489
|
Verified
9.2
8
|
Verified
8.9
376
|
Verified
Not enough data
9.0
374
|
Verified
Not enough data
8.8
61
Internal Use
8.5
24
|
Verified
8.4
664
|
Verified
9.0
8
|
Verified
9.1
422
|
Verified
Not enough data
8.5
55
8.3
8
|
Verified
8.9
403
|
Verified
8.8
8
|
Verified
9.1
384
|
Verified
8.5
8
|
Verified
8.9
382
|
Verified
Generative AI
Not enough data
7.8
17
Self-Service Experience
Not enough data
9.1
322
Not enough data
8.9
305
Not enough data
8.9
273
Not enough data
8.1
41
Not enough data
8.3
45
Self-Service Platform
Not enough data
8.6
45
Not enough data
8.3
46
Not enough data
7.4
41
Not enough data
8.7
43
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.9(won by default)
13
Not enough data
7.9(won by default)
13
Process
Not enough data
9.0(won by default)
56
Not enough data
9.3(won by default)
252
Not enough data
9.1(won by default)
196
Channels
Not enough data
9.3(won by default)
248
Not enough data
9.0(won by default)
232
Not enough data
9.3(won by default)
249
Not enough data
9.1(won by default)
186
Not enough data
Feature Not Available
Insight
Not enough data
9.0(won by default)
174
Not enough data
9.0(won by default)
222
Not enough data
9.2(won by default)
220
Not enough data
9.3(won by default)
225
Generative AI
Not enough data
8.0
14
Not enough data
7.6
14
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Survey Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Process Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
System Management
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Unique Categories
Jitbit Helpdesk has no unique categories
LiveAgent is categorized as Digital Customer Service Platforms, Feedback Analytics, Shared Inbox, Complaint Management, Customer Communications Management, Chatbots, Knowledge Management, Social Customer Service, Enterprise Feedback Management, Contact Center, Customer Self-Service, and Call Center Infrastructure (CCI)
Reviews
Reviewers' Company Size
Jitbit Helpdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
LiveAgent
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
19.6%
Government Administration
5.9%
Retail
3.9%
Outsourcing/Offshoring
3.9%
Non-Profit Organization Management
3.9%
Other
62.7%
Information Technology and Services
12.8%
Computer Software
7.3%
Marketing and Advertising
5.6%
Retail
5.5%
Internet
4.5%
Other
64.3%
Alternatives
Discussions
Jitbit Helpdesk has no discussions with answers
Has there been any reports of getting support from a Bot on liveagent?
2 Comments
LS
LiveAgent offer many integration apps. One of them is Quriobot which is a bot for your Live chat.
I never used it but I know it possible to do so, read...Read more
how do i see the entire display of the ticket without clicking the enlarge button?
1 Comment
TM
TicketRead more
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