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Jitbit Helpdesk

Jitbit Helpdesk Alternatives & Competitors

(48)4.3 out of 5

Looking for alternatives to Jitbit Helpdesk? Tons of people want Help Desk Software to help with mobile user support, social integration, and chat/live support. What's difficult is finding out whether or not the software you choose is right for you. We have compiled a list of Help Desk Software that reviewers voted best overall compared to Jitbit Helpdesk. Based on reviewer data you can see how Jitbit Helpdesk stacks up to the competition, check reviews from current & previous users, and find the best fit for your business. Zendesk Support Suite, Freshdesk, Zoho Desk, and LiveAgent are the most popular alternatives and competitors to Jitbit Helpdesk.

Top Alternatives to Jitbit Helpdesk

  • Zendesk Support Suite
  • Freshdesk
  • Zoho Desk
  • LiveAgent
  • Salesforce Service Cloud

Top 20 Alternatives & Competitors to Jitbit Helpdesk

    #1
    #1
  1. Zendesk Support Suite

    (2,275)4.2 out of 5
    Optimized for quick response

    Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

    Categories in common with Jitbit Helpdesk:
  2. Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

    Categories in common with Jitbit Helpdesk:

    Adam M.
    AM
    Ease of use, the automation of triggers and macros. Allows transparency with our customers for example they are able to submit and manage multiple tickets via their own section within the support...Read more

    Reviewers say compared to Jitbit Helpdesk, Zendesk Support Suite is:

    Slower to reach roi
    More expensive
    #2
    #2
  3. Freshdesk

    (2,341)4.4 out of 5
    Optimized for quick response

    Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.

    Categories in common with Jitbit Helpdesk:
  4. Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.

    Categories in common with Jitbit Helpdesk:

    Antony N.
    AN
    -It integrates with other software (Office 365, Mail Chimp, Slack and others) we use. -Freshdesk is user friendly,easy to use,understand and install and manage. -Freshdesk offers best features...Read more

    Reviewers say compared to Jitbit Helpdesk, Freshdesk is:

    Slower to reach roi
    Better at support
    Easier to admin
    18%   of software applications aren't well liked by teams using them.
    Find out how your team feels about your stack with G2 Pulse Surveys.
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    #3
    #3
  5. Zoho Desk

    (2,666)4.4 out of 5
    Optimized for quick response

    Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.

    Categories in common with Jitbit Helpdesk:
  6. Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.

    Categories in common with Jitbit Helpdesk:

    AC
    The ability to customize fields and layouts is our favorite feature.

    Reviewers say compared to Jitbit Helpdesk, Zoho Desk is:

    Slower to reach roi
    More expensive
    #4
    #4
  7. LiveAgent

    (1,308)4.5 out of 5

    LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.

    Categories in common with Jitbit Helpdesk:
  8. LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.

    Categories in common with Jitbit Helpdesk:

    Brendan K.
    BK
    I really like the fact that I can use a single system to aggregate the different contact points for several brands. Having the ability to embed different chat widgets on different websites and...Read more

    Reviewers say compared to Jitbit Helpdesk, LiveAgent is:

    Better at support
    Easier to admin
    Easier to do business with
    #5
    #5
  9. Salesforce Service Cloud

    (1,533)4.1 out of 5
    Optimized for quick response

    Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.

    Categories in common with Jitbit Helpdesk:
  10. Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.

    Categories in common with Jitbit Helpdesk:

    AI
    -Can be streamlined amongst different teams all using the product

    Reviewers say compared to Jitbit Helpdesk, Salesforce Service Cloud is:

    Slower to reach roi
    More expensive
    #6
    #6
  11. Intercom

    (1,251)4.4 out of 5
    Optimized for quick response

    Intercom allows you to communicate personally with every single customer.

    Categories in common with Jitbit Helpdesk:
  12. Intercom allows you to communicate personally with every single customer.

    Categories in common with Jitbit Helpdesk:

    UC
    The tool is super simple to understand and use, administration is easy and it is possible to target certain groups. Good integration with any products

    Reviewers say compared to Jitbit Helpdesk, Intercom is:

    Slower to reach roi
    More expensive
    Easier to admin
    #7
    #7
  13. LiveChat

    (683)4.5 out of 5

    Premium live chat and help desk software for business websites. E-commerce and customer service software with built-in ticketing system.

    Categories in common with Jitbit Helpdesk:
  14. Premium live chat and help desk software for business websites. E-commerce and customer service software with built-in ticketing system.

    Categories in common with Jitbit Helpdesk:

    Olayinka A.
    OA
    I like the level of intuitiveness which comes with Livechat.It is so easy to use both for me as an Helpdesk agent and visitors to our website alike.It provides our website with a dynamic chat...Read more

    Reviewers say compared to Jitbit Helpdesk, LiveChat is:

    Easier to admin
    Easier to set up
    Better at support
    #8
    #8
  15. Salesforce Essentials

    (460)4.1 out of 5
    Optimized for quick response

    Salesforce Essentials makes it easy for small businesses to tap into the power of Salesforce to build stronger customer relationships with a combined sales and support CRM that is easy to use, setup, and maintain — for just $25 per user per month.

    Categories in common with Jitbit Helpdesk:
  16. Salesforce Essentials makes it easy for small businesses to tap into the power of Salesforce to build stronger customer relationships with a combined sales and support CRM that is easy to use, setup, and maintain — for just $25 per user per month.

    Categories in common with Jitbit Helpdesk:

    CM
    This entry-level edition of Salesforce provides everything a small or mid-sized business needs to get up and running. The best part of starting out on Essentials with Salesforce instead of a...Read more

    Reviewers say compared to Jitbit Helpdesk, Salesforce Essentials is:

    Slower to reach roi
    #9
    #9
  17. LiveZilla

    (447)4.6 out of 5

    LiveZilla Support Software features Live Chats, Real Time Visitor Monitoring, Online Customer Support, Ticket System, WebCam Chats & Operator to Operator Chats.

    Categories in common with Jitbit Helpdesk:
  18. LiveZilla Support Software features Live Chats, Real Time Visitor Monitoring, Online Customer Support, Ticket System, WebCam Chats & Operator to Operator Chats.

    Categories in common with Jitbit Helpdesk:

    CC
    We started using Livezilla in our company primarily for our helpdesk. Earlier we used zendesk but Livezilla has been much better till now. I like how it works without cookies as some of our users...Read more

    Reviewers say compared to Jitbit Helpdesk, LiveZilla is:

    Easier to admin
    More expensive
    Easier to set up
    #10
    #10
  19. TeamSupport

    (620)4.3 out of 5
    Optimized for quick response

    A powerful customer support suite with a focus on collaboration.

    Categories in common with Jitbit Helpdesk:
  20. A powerful customer support suite with a focus on collaboration.

    Categories in common with Jitbit Helpdesk:

    GW
    TeamSupport was the only solution that seemed to accommodate the way we hold our customer data, so coupled with all the other features it felt like a natural fit.

    Reviewers say compared to Jitbit Helpdesk, TeamSupport is:

    Slower to reach roi
    Easier to do business with
    Easier to admin
    #11
    #11
  21. Front

    (604)4.6 out of 5
    Optimized for quick response

    Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email.

    Categories in common with Jitbit Helpdesk:
  22. Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email.

    Categories in common with Jitbit Helpdesk:

    UT
    Its interface is user-friendly, easy to configure, improves customer support management and increases team collaboration. It facilitates the management of communications since it allows me to...Read more

    Reviewers say compared to Jitbit Helpdesk, Front is:

    Easier to do business with
    Better at support
    Easier to admin
    #12
    #12
  23. HubSpot Service Hub

    (519)4.4 out of 5

    HubSpot Service Hub is customer service software that makes it easy to manage and connect with customers, and truly help them succeed. You’ll make customers happier, keep them longer, and grow your business faster.

    Categories in common with Jitbit Helpdesk:
  24. HubSpot Service Hub is customer service software that makes it easy to manage and connect with customers, and truly help them succeed. You’ll make customers happier, keep them longer, and grow your business faster.

    Categories in common with Jitbit Helpdesk:

    GC
    Our Support team has benefitted from sharing information with our sales team which has previously deployed Sales Hub. The Chat Bot works well, nested ticket and variable custom ticket properties...Read more

    Reviewers say compared to Jitbit Helpdesk, HubSpot Service Hub is:

    Slower to reach roi
    More expensive
    Better at support
    #13
    #13
  25. Genesys Cloud

    (365)4.2 out of 5
    Optimized for quick response

    Genesys Cloud creates fluid conversations across digital and voice channels in an easy, all-in-one interface. Provide exceptional experiences for employees and customers and reap the benefits of speedy deployments, reduced complexity and simple administration — transforming your contact center into an experience center.

    Categories in common with Jitbit Helpdesk:
  26. Genesys Cloud creates fluid conversations across digital and voice channels in an easy, all-in-one interface. Provide exceptional experiences for employees and customers and reap the benefits of speedy deployments, reduced complexity and simple administration — transforming your contact center into an experience center.

    Categories in common with Jitbit Helpdesk:

    UI
    I found it is easy to familiarize oneslf on using the tool for searching for calls and how to utilize a call page to get information. Over this is an easy to use software. Managing calls with the...Read more

    Reviewers say compared to Jitbit Helpdesk, Genesys Cloud is:

    Slower to reach roi
    More expensive
    #14
    #14
  27. ActiveCampaign

    (6,432)4.6 out of 5
    Optimized for quick response

    ActiveCampaign helps growing businesses meaningfully connect and engage with their customers. Its Saas platform enables businesses to create optimized customer experiences by automating many behind the scenes processes and communicating with their customers across channels with personalized, intelligence-driven messages.

    Categories in common with Jitbit Helpdesk:
  28. ActiveCampaign helps growing businesses meaningfully connect and engage with their customers. Its Saas platform enables businesses to create optimized customer experiences by automating many behind the scenes processes and communicating with their customers across channels with personalized, intelligence-driven messages.

    Categories in common with Jitbit Helpdesk:

    AP
    I like the format of the system and how easy it is to use. I also like their helpdesk services. If I need help with creating an automation or assigning tags their chat is super helpful - they send...Read more

    Reviewers say compared to Jitbit Helpdesk, ActiveCampaign is:

    Easier to do business with
    Better at support
    Easier to admin
    #15
    #15
  29. Podium

    (1,105)4.6 out of 5
    Optimized for quick response

    Podium is an Interaction Management platform that helps businesses collect and manage online reviews, gather feedback and text customers.

    Categories in common with Jitbit Helpdesk:
  30. Podium is an Interaction Management platform that helps businesses collect and manage online reviews, gather feedback and text customers.

    Categories in common with Jitbit Helpdesk:

    DS
    I love that this software facilitates interaction with consumers or potential customers with more activity in operations for the acquisition of our products in particular, mentioning that these...Read more

    Reviewers say compared to Jitbit Helpdesk, Podium is:

    Slower to reach roi
    Easier to admin
    Easier to set up
    #16
    #16
  31. Birdeye

    (973)4.8 out of 5
    Optimized for quick response

    Birdeye is a SaaS platform that reimagines how customer feedback is used to acquire and retain connected customers by closing the loop between business reputation and customer experience, it captures real-time customer feedback, ratings and sentiment across every channel -- review sites, social media, and surveys.

    Categories in common with Jitbit Helpdesk:
  32. Birdeye is a SaaS platform that reimagines how customer feedback is used to acquire and retain connected customers by closing the loop between business reputation and customer experience, it captures real-time customer feedback, ratings and sentiment across every channel -- review sites, social media, and surveys.

    Categories in common with Jitbit Helpdesk:

    ET
    I like how user friendly it is and the different automations help save time.

    Reviewers say compared to Jitbit Helpdesk, Birdeye is:

    Slower to reach roi
    Easier to admin
    Better at support
    #17
    #17
  33. Hiver

    (521)4.6 out of 5
    Optimized for quick response

    Hiver turns Gmail into a simple, powerful collaboration and customer support tool.

    Categories in common with Jitbit Helpdesk:
  34. Hiver turns Gmail into a simple, powerful collaboration and customer support tool.

    Categories in common with Jitbit Helpdesk:

    AE
    Back to basics! I like that it is so simple to use and has the features that are necessary too run a smooth helpdesk operation. The ability to get analytics and keep everything neat and tidy is...Read more

    Reviewers say compared to Jitbit Helpdesk, Hiver is:

    Slower to reach roi
    Better at support
    Easier to admin
    #18
    #18
  35. Drift

    (489)4.3 out of 5

    Drift makes it easier for people to buy from your business through real-time one-on-one conversations. When you connect Drift’s conversational marketing platform to your website, you will generate more qualified leads using our bots, and book more meetings for your sales team.

    Categories in common with Jitbit Helpdesk:
  36. Drift makes it easier for people to buy from your business through real-time one-on-one conversations. When you connect Drift’s conversational marketing platform to your website, you will generate more qualified leads using our bots, and book more meetings for your sales team.

    Categories in common with Jitbit Helpdesk:

    Miguel N.
    MN
    The widget's appearance on the website is clean and polished. Furthermore, the features it provides to automatically reach out (AI Sales Assistant) are great to actually recover a customer about to...Read more

    Reviewers say compared to Jitbit Helpdesk, Drift is:

    Better at support
    More expensive
    Easier to do business with
    #19
    #19
  37. UJET

    (480)4.7 out of 5
    Optimized for quick response

    UJET provides a customer interaction platform designed to improve customer support by helping companies resolve problems faster.

    Categories in common with Jitbit Helpdesk:
  38. UJET provides a customer interaction platform designed to improve customer support by helping companies resolve problems faster.

    Categories in common with Jitbit Helpdesk:

    Gerardo L.
    GL
    Nice and good teps to get to a chat or email

    Reviewers say compared to Jitbit Helpdesk, UJET is:

    Slower to reach roi
    Easier to set up
    Better at support
    #20
    #20
  39. Salesforce Digital Engagement

    (408)4.2 out of 5

    Engage customers at the right time across any digital channel — mobile messaging, web chat, social networks, and more — to provide a seamless service experience.

    Categories in common with Jitbit Helpdesk:
  40. Engage customers at the right time across any digital channel — mobile messaging, web chat, social networks, and more — to provide a seamless service experience.

    Categories in common with Jitbit Helpdesk:

    RS
    1.Simple UI Simple workflow building and management 2.Multiple channels can be integrated, including social media posts. there's a live character counter for agents when writing responses. 3.As a...Read more

    Reviewers say compared to Jitbit Helpdesk, Salesforce Digital Engagement is:

    Slower to reach roi
    More expensive