Link copied to clipboard # Hyland OnBase vs Softdocs Comparison - What are their main differences? Share [ Export ](/compare/hyland-onbase/softdocs/export.csv) Hyland OnBaseSoftdocs[+ Add Product](#) Pricing **Hyland OnBase** Free Trial No pricing available **Softdocs** No pricing available **Pricing Insights** from reviews Perceived Cost **Hyland OnBase** $$$$$ **Softdocs** Not enough reviews yet Average Discount **Hyland OnBase** 7% **Softdocs** Not enough reviews yet Uncover valuable pricing insights from real user feedback to improve your shopping experience. See it for free Time to Implement **Hyland OnBase** 6 months Based on 100 responses **Softdocs** 6 months Based on 100 responses Return on Investment **Hyland OnBase** 6 months Based on 100 responses **Softdocs** 6 months Based on 100 responses ![Hyland OnBase](https://images.g2crowd.com/uploads/product/hd_favicon/ab26ad500037a024c205aef3572781c9/hyland-onbase.svg "Hyland OnBase") ![Softdocs](https://images.g2crowd.com/uploads/product/hd_favicon/340dd558f9869ccf6362905727dcf675/softdocs.svg "Softdocs") G2 offers free advice on this comparison. Chat with an expert How would you like to receive Software Advice? ![](/assets/advisor_router/laptop_form-f1a7012279826105416befde8d882ffc7589b1f9db09c93a1379d601cafe8e0d.svg) FormAnswer questions at your own pace, no call required. ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg) AI AgentChat live and get a recommendation in minutes. ![](/assets/advisor_router/phone_call_picker-c48821ec36f4182d8ee3e54cfbd3937500eec54d7b7e0cfb80dc80a8a733842f.svg) Phone CallTalk it through live with a software advisor. **Pros & Cons** from reviews **Hyland OnBase** Ease of Use (70) Document Management (42) Missing Features (31) Update Issues (24) **Softdocs** Not enough data Integrations **Hyland OnBase** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_072232548a7a15072969c18d6ea3e2f8/boomi-managed-file-transfer.jpg "Product Avatar Image") Boomi Managed File Transfer ](https://www.g2.com/products/boomi-managed-file-transfer/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_1d691480aa3fba0192c2518d27b928f0/epic.jpeg "Product Avatar Image") Epic ](https://www.g2.com/products/epic/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_cffad295578940e207663002906b53f5/infor-cloudsuites-m3.jpg "Product Avatar Image") Infor CloudSuites (M3) ](https://www.g2.com/products/infor-cloudsuites-m3/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_ae5d46296d0f8afa0fd352fc44bf419d/microsoft365.png "Product Avatar Image") Microsoft 365 ](https://www.g2.com/products/microsoft365/reviews)[ View all ](https://www.g2.com/products/hyland-onbase/integrations) **Softdocs** Not enough data Screenshots **Hyland OnBase** ![Hyland OnBase screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1245891/Invoice-Processing-Dashboard.jpg) **Softdocs** No screenshot available **Ratings** from reviews Meets Requirements **Hyland OnBase** **8.8** /10 Based on 169 responses **Softdocs** **9.5** /10 Based on 14 responses Ease of Use **Hyland OnBase** **8.3** /10 Based on 291 responses **Softdocs** **9.0** /10 Based on 15 responses Ease of Setup **Hyland OnBase** **7.6** /10 Based on 203 responses **Softdocs** **8.5** /10 Based on 10 responses Ease of Admin **Hyland OnBase** **8.1** /10 Based on 94 responses **Softdocs** **9.1** /10 Based on 9 responses Quality of Support **Hyland OnBase** **8.3** /10 Based on 152 responses **Softdocs** **9.8** /10 Based on 14 responses Has the product been a good partner in doing business? **Hyland OnBase** **8.9** /10 Based on 92 responses **Softdocs** **9.8** /10 Based on 9 responses Product Direction (% positive) **Hyland OnBase** **8.0** /10 Based on 163 responses **Softdocs** **9.1** /10 Based on 13 responses **Features** ratings from reviews Enterprise Content Management (ECM) **8.4** /10 Based on 110 responses **8.7** /10 Based on 5 responses E-Signature Not enough data **8.6** /10 Based on 7 responses HR Service Delivery **9.3** /10 Based on 14 responses Not enough data Uncover more feature rated insights from real users to improve your shopping experience. See it for free Document Scanning Not enough data **8.8** /10 Based on 8 responses Workflow Management Not enough data **8.9** /10 Based on 10 responses AP Automation **9.1** /10 Based on 20 responses Not enough data Online Form Builder Not enough data **9.3** /10 Based on 7 responses Business Process Management **8.5** /10 Based on 61 responses Not enough data No-Code Development Platforms **8.7** /10 Based on 5 responses Not enough data User Insights **Reviewers' Company Size** Small-Business(50 or fewer emp.) 5.8% Mid-Market(51-1000 emp.) 42.1% Enterprise(\> 1000 emp.) 52.1% Small-Business(50 or fewer emp.) 5.8% Mid-Market(51-1000 emp.) 42.1% Enterprise(\> 1000 emp.) 52.1% Small-Business(50 or fewer emp.) 4.3% Mid-Market(51-1000 emp.) 73.9% Enterprise(\> 1000 emp.) 21.7% Small-Business(50 or fewer emp.) 4.3% Mid-Market(51-1000 emp.) 73.9% Enterprise(\> 1000 emp.) 21.7% **Reviewers' Industry** [![Hyland OnBase](https://images.g2crowd.com/uploads/product/hd_favicon/ab26ad500037a024c205aef3572781c9/hyland-onbase.svg "Hyland OnBase")](https://www.g2.com/products/hyland-onbase/reviews) Hyland OnBase Government Administration 13.8% Higher Education 13.5% Financial Services 10.3% Hospital & Health Care 10.0% Insurance 9.3% Other 43.1% [![Softdocs](https://images.g2crowd.com/uploads/product/hd_favicon/340dd558f9869ccf6362905727dcf675/softdocs.svg "Softdocs")](https://www.g2.com/products/softdocs/reviews) Softdocs Higher Education 69.6% Education Management 26.1% Primary/Secondary Education 4.3% Other 0.0% Alternatives **Hyland OnBase Alternatives** ![Laserfiche](https://images.g2crowd.com/uploads/product/hd_favicon/1549935323/laserfiche.svg "Laserfiche") [ Laserfiche ](/products/laserfiche/reviews) ![DocuWare](https://images.g2crowd.com/uploads/product/hd_favicon/1522071240/docuware.svg "DocuWare") [ DocuWare ](/products/docuware/reviews) ![M-Files](https://images.g2crowd.com/uploads/product/hd_favicon/ef8c6b6ad184a941226571c99359fb58/m-files.svg "M-Files") [ M-Files ](/products/m-files/reviews) ![Square 9 Softworks](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_c9188cffa6bbbf52ca3f0cf31d373cf1/square-9-softworks.gif "Square 9 Softworks") [ Square 9 Softworks ](/products/square-9-softworks/reviews) **Softdocs Alternatives** ![Laserfiche](https://images.g2crowd.com/uploads/product/hd_favicon/1549935323/laserfiche.svg "Laserfiche") [ Laserfiche ](/products/laserfiche/reviews) ![Docusign](https://images.g2crowd.com/uploads/product/hd_favicon/4667fcad45ba0d2ae299215d3f6d3385/docusign.svg "Docusign") [ Docusign ](/products/docusign/reviews) ![PandaDoc](https://images.g2crowd.com/uploads/product/hd_favicon/97320b34486db82a48d7af098a34228d/pandadoc.svg "PandaDoc") [ PandaDoc ](/products/pandadoc/reviews) ![monday AI Work Platform](https://images.g2crowd.com/uploads/product/hd_favicon/0ecee4762e51bfed79001cde447b63a5/monday-com.svg "monday AI Work Platform") [ monday AI Work Platform ](/products/monday-com/reviews) ## Hyland OnBase vs Softdocs FAQs Generated using AI Last updated: August 16, 2026 ### What is the difference between Hyland OnBase vs Softdocs? Hyland OnBase and Softdocs differ most notably in their reviewer satisfaction scores, with Softdocs leading in overall rating, ease of setup, and support, while Hyland OnBase is recognized for its robust customization and workflow capabilities. | [Hyland OnBase](https://www.g2.com/products/hyland-onbase/reviews) | [Softdocs](https://www.g2.com/products/softdocs/reviews) | | --- | --- | | 4.4/5 (324 reviews) | 4.7/5 (24 reviews) | | Enterprise | Mid-Market | | 7.6 | 8.5 | | 8.3 | 9.8 | | Customization and workflow efficiency | Ease of use and customer support | ### How do the pricing models of Hyland OnBase and Softdocs compare? Softdocs is rated as the stronger value by reviewers, with a higher satisfaction score on price and cost-related dimensions. - **Hyland OnBase:** In recent reviews, several reviewers mention rising costs and express concerns about value, noting that costs continue to climb even when their setup remains unchanged. - **Softdocs:** Reviewers consistently describe Softdocs as very reasonably priced and highlight satisfaction with the value received for the cost. ### What are the best alternatives to Hyland OnBase and Softdocs? The top three alternatives to Hyland OnBase and Softdocs are Laserfiche, DocuWare, and M-Files. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [Hyland OnBase](https://www.g2.com/products/hyland-onbase/reviews) | 4.4/5 (324 reviews) | Enterprise | Concerns about rising costs | Customization and workflow efficiency | | [Softdocs](https://www.g2.com/products/softdocs/reviews) | 4.7/5 (24 reviews) | Mid-Market | Very reasonable pricing | Ease of use and customer support | | [Laserfiche](https://www.g2.com/products/laserfiche/reviews) | 4.7/5 (1247 reviews) | Mid-Market | — | — | | [DocuWare](https://www.g2.com/products/docuware/reviews) | 4.4/5 (251 reviews) | Mid-Market | — | — | | [M-Files](https://www.g2.com/products/m-files/reviews) | 4.4/5 (273 reviews) | Mid-Market | — | — | ### Which Enterprise Content Management (ECM) features should I prioritize when comparing Hyland OnBase and Softdocs? Buyers comparing Hyland OnBase and Softdocs should prioritize workflows, customization, integrations, ease of setup, and support quality. - **Workflows:** Hyland OnBase (21 all-time mentions for workflow management, 22 for workflow efficiency); Softdocs (reviewers highlight robust workflow and form automation capabilities). - **Customization:** Hyland OnBase (25 all-time mentions for customization, 24 for customization options, 23 for customizability); Softdocs (reviewers note flexibility in form and workflow design). - **Integrations:** Hyland OnBase (21 all-time mentions for integrations, including Epic); Softdocs (reviewers cite easy integration with ERPs and external databases). - **Ease of Setup:** Hyland OnBase (Ease of Setup score: 7.6); Softdocs (Ease of Setup score: 8.5). - **Support Quality:** Hyland OnBase (Quality of Support score: 8.3); Softdocs (Quality of Support score: 9.8). ### What are the pros and cons of Hyland OnBase vs Softdocs? Hyland OnBase stands out for its customization and workflow capabilities, while Softdocs is recognized for ease of use and exceptional customer support. - **Hyland OnBase strengths:** Customization (25 all-time mentions), workflow efficiency (22), automation (21), integrations (21), and document management (42). - **Hyland OnBase trade-offs:** Missing features (31), update issues (24), learning curve (20), complexity (19), and variable customer support (21). - **Softdocs strengths:** Reviewers highlight ease of use, robust workflow and form automation, intuitive interface, and highly responsive customer support. - **Softdocs trade-offs:** Some reviewers note a learning curve for administrators and desire for more robust form builder features. ### Is Hyland OnBase or Softdocs better for small businesses? Softdocs is the better fit for small businesses, with a stronger presence in the mid-market segment and higher satisfaction scores for ease of use and setup. - **Hyland OnBase:** Largest segment is Enterprise; reviewers note a steep learning curve and complexity for smaller teams. - **Softdocs:** Largest segment is Mid-Market; reviewers consistently praise its intuitive interface and ease of adoption for smaller organizations. ### Which Enterprise Content Management (ECM) platform has better integrations? Hyland OnBase is favored for integrations, with more reviewer-cited integration mentions and specific third-party tool references. - **Hyland OnBase:** 21 all-time mentions for integrations, including Epic, with reviewers highlighting integration flexibility and options. - **Softdocs:** Reviewers mention integration with ERPs and external databases, describing the platform as versatile for connecting with other systems. ### How do Hyland OnBase and Softdocs compare on customer support? Softdocs leads Hyland OnBase in Quality of Support by a significant margin, with a 1.5-point higher score (9.8 vs 8.3). - **Hyland OnBase:** Reviewers describe support as variable, with some praising responsiveness and others citing inconsistent experiences. - **Softdocs:** Reviewers consistently highlight exceptional customer support, describing it as the best among software vendors and highly responsive to customer needs. ### Which is easier to implement, Hyland OnBase or Softdocs? Softdocs is easier to implement than Hyland OnBase, with a 0.9-point higher Ease of Setup score (8.5 vs 7.6). - **Hyland OnBase:** Reviewers note a steep learning curve and complexity during setup, but also mention ample training resources provided by the vendor. - **Softdocs:** Reviewers consistently praise the intuitive setup process and ease of onboarding new departments, with minimal effort required for implementation. ### Which product has better Workflows? Hyland OnBase is more frequently cited for its workflow capabilities, with higher all-time mention counts for workflow management and efficiency. - **Hyland OnBase:** 21 all-time mentions for workflow management, 22 for workflow efficiency, and reviewers describe it as having the most powerful workflow engine in its class. - **Softdocs:** Reviewers highlight robust workflow and form automation, with high satisfaction scores for ease of use (9.0) and meets requirements (9.5).