Compare Hyland OnBase and Softdocs 
At a Glance
Market Segments
Enterprise (52.4% of reviews)
Mid-Market (73.9% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Hyland OnBase
Star Rating
(324)4.4 out of 5
Market Segments
Enterprise (52.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Hyland OnBaseSoftdocs
Star Rating
(24)4.7 out of 5
Market Segments
Mid-Market (73.9% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about SoftdocsSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Hyland OnBase excels in document organization and content management, with users highlighting its ability to integrate seamlessly with tools like Outlook and ERPs, making it a flexible choice for businesses needing centralized access to documents.
- Users say Softdocs stands out for its user-friendly interface, making it extremely easy to file and retrieve documents. Reviewers appreciate the excellent security and permissions features that limit access, ensuring sensitive information is well-protected.
- According to verified reviews, Hyland OnBase is praised for its robust workflow automation capabilities, allowing users to configure processes without extensive coding. This feature significantly reduces manual steps, enhancing overall efficiency in document management.
- Reviewers mention that Softdocs provides exceptional after-sales support, with users noting the responsiveness and helpfulness of customer service representatives. This level of support is particularly beneficial for organizations with complex workflows that require tailored solutions.
- G2 reviewers highlight that while Hyland OnBase has a strong presence in the enterprise market, it may face challenges in meeting the specific needs of smaller businesses, as indicated by its lower satisfaction scores in certain areas compared to Softdocs, which is favored by mid-market users.
- Users report that Softdocs continuously improves its software by adding new features and upgrades, which keeps the platform versatile and aligned with user needs. This commitment to innovation is a significant draw for organizations looking for a long-term partner in document management.
Pricing
Entry-Level Pricing
Hyland OnBase
No pricing availableSoftdocs
No pricing availableFree Trial
Hyland OnBase
Free Trial is available
Softdocs
No trial information availableRatings
Meets Requirements
8.8
165
9.5
14
Ease of Use
8.3
287
9.0
15
Ease of Setup
7.6
199
8.5
10
Ease of Admin
8.1
91
9.1
9
Quality of Support
8.3
148
9.8
14
Has the product been a good partner in doing business?
8.9
89
9.8
9
Product Direction (% positive)
7.9
159
9.1
13
Features by Category
Signature Process
Not enough data
8.1
6
Not enough data
Feature Not Available
Not enough data
9.4
6
Not enough data
8.6
6
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
7.3
5
Not enough data
Not enough data
Agentic AI - E-Signature
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and Scalability
Not enough data
Not enough data
Not enough data
9.7
5
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
8.0
5
Not enough data
Not enough data
Not enough data
9.0
5
Not enough data
8.3
5
Customization
9.5
10
Not enough data
9.4
8
Not enough data
HR Content
9.5
7
Not enough data
9.3
9
Not enough data
9.3
10
Not enough data
Logistics
9.2
10
Not enough data
9.4
8
Not enough data
9.2
8
Not enough data
Management
9.0
7
Not enough data
9.3
9
Not enough data
9.2
8
Not enough data
9.0
7
Not enough data
9.1
9
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Edit
Not enough data
7.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Logistics
Not enough data
9.7
5
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
8.6
6
Not enough data
9.4
6
Setup
Not enough data
9.2
6
Not enough data
9.1
9
Not enough data
8.9
6
Not enough data
9.2
8
Management
Not enough data
8.3
7
Not enough data
Feature Not Available
Not enough data
8.6
7
Generative AI
Not enough data
Not enough data
Agentic AI - Workflow Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Invoice Management
9.2
13
|
Verified
Not enough data
9.3
12
|
Verified
Not enough data
9.2
15
|
Verified
Not enough data
Invoice Processing
9.4
13
|
Verified
Not enough data
9.2
14
|
Verified
Not enough data
9.4
15
|
Verified
Not enough data
8.7
13
|
Verified
Not enough data
Analytics
8.9
14
|
Verified
Not enough data
Feature Not Available
Not enough data
9.0
12
|
Verified
Not enough data
Integration
9.2
13
|
Verified
Not enough data
9.3
12
|
Verified
Not enough data
8.8
15
|
Verified
Not enough data
Risk
Feature Not Available
Not enough data
9.1
9
Not enough data
Feature Not Available
Not enough data
Recovery
Feature Not Available
Not enough data
9.2
10
Not enough data
Audit
8.8
7
Not enough data
Feature Not Available
Not enough data
9.3
7
Not enough data
8.8
8
Not enough data
Fraud
9.2
8
Not enough data
8.8
8
Not enough data
Feature Not Available
Not enough data
Agentic AI - AP Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization
Not enough data
9.5
7
Not enough data
9.2
6
Not enough data
9.3
5
Not enough data
9.4
6
Additional Functionality
Not enough data
9.2
6
Not enough data
Feature Not Available
Not enough data
9.3
7
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.9
7
Not enough data
7.9
7
Not enough data
Process Management
8.6
49
Not enough data
8.4
48
Not enough data
8.6
49
Not enough data
8.1
21
Not enough data
8.8
22
Not enough data
Feature Not Available
Not enough data
9.2
21
Not enough data
Customization
8.7
53
Not enough data
8.2
49
Not enough data
8.5
45
Not enough data
8.5
36
Not enough data
8.5
37
Not enough data
Collaboration
8.4
48
Not enough data
8.7
51
Not enough data
8.6
53
Not enough data
8.9
49
Not enough data
Agentic AI - Business Process Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Process Development
9.3
20
Not enough data
Agentic AI - Enterprise Content Management (ECM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
File Management
8.6
89
Not enough data
8.8
73
Not enough data
8.5
68
Not enough data
8.8
67
Feature Not Available
8.2
72
Not enough data
8.4
67
Not enough data
8.4
70
8.3
5
8.0
62
Not enough data
8.2
57
Not enough data
8.6
91
Not enough data
8.3
74
Not enough data
7.0
41
Not enough data
Workflow
9.1
84
8.7
5
8.7
74
Not enough data
8.6
68
Not enough data
9.0
79
9.0
5
8.7
58
Feature Not Available
Platform
8.5
42
Not enough data
8.6
85
Not enough data
8.5
72
Not enough data
8.7
74
Not enough data
8.5
64
Not enough data
Agentic AI - Accounting & Finance
Not enough data
Not enough data
User Interface Design
8.7
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Publishing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - No-Code Development Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Hyland OnBase and Softdocs are categorized as Enterprise Content Management (ECM) and Document Management
Unique Categories
Hyland OnBase is categorized as HR Service Delivery, AP Automation, Business Process Management, and No-Code Development Platforms
Softdocs is categorized as Document Scanning, Online Form Builder, E-Signature, and Workflow Management
Reviews
Reviewers' Company Size
Hyland OnBase
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Softdocs
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Government Administration
14.0%
Higher Education
13.7%
Financial Services
10.4%
Hospital & Health Care
9.4%
Insurance
9.4%
Other
43.0%
Higher Education
69.6%
Education Management
26.1%
Primary/Secondary Education
4.3%
‐
‐
Other
0.0%
Alternatives
Discussions
What is OnBase Document Management?
2 Comments
Official Response from Hyland OnBase
Hello,
Thank you for your question. OnBase, Hyland’s flagship product, is a single enterprise information platform designed to manage your content,...Read more
What is OnBase used for?
1 Comment
Official Response from Hyland OnBase
OnBase empowers your organization to become more agile, efficient and effective. OnBase helps deliverer better customer and employee experiences through...Read more
Is OnBase a database?
1 Comment
Official Response from Hyland OnBase
Hello. Thank you for your question. OnBase is a content services platform application that captures, manages, extracts meaning, and facilitates the flow of...Read more
Softdocs has no discussions with answers
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