Compare HubSpot Service Hub and LiveAgent 
At a Glance
Market Segments
Small-Business (59.6% of reviews)
Small-Business (67.3% of reviews)
Entry-Level Pricing
$0.00 Per Month
Starting at $15.00 1 agent / Per Month
HubSpot Service Hub
Star Rating
(2,896)4.4 out of 5
Market Segments
Small-Business (59.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00 Per Month
Free Trial is available
Browse all 4 pricing plansLiveAgent
Star Rating
(1,532)4.5 out of 5
Market Segments
Small-Business (67.3% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $15.00 1 agent / Per Month
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that LiveAgent excels in ease of use, with users appreciating its intuitive interface and the ability to categorize tickets by support department or project. This feature allows for quick identification and routing of tasks, making it a favorite among small businesses.
- Users say HubSpot Service Hub shines in centralizing customer support. Reviewers highlight its ability to maintain a comprehensive history of customer interactions, which enhances team efficiency and alignment. The workflow automation feature is particularly praised for reducing manual tasks.
- According to verified reviews, LiveAgent offers a superior quality of support, with users rating it highly for responsiveness and helpfulness. Many users have noted that the support team is readily available and effective in resolving issues.
- Reviewers mention that HubSpot Service Hub provides a one-stop solution for managing various issue types, eliminating the need to check multiple systems. This integration capability is a significant advantage for teams looking to streamline their processes.
- G2 reviewers highlight LiveAgent's strong performance in ticket creation and response user experience, with users noting that the system is efficient and user-friendly. This aspect is crucial for teams that handle a high volume of customer inquiries.
- Users appreciate HubSpot Service Hub's extensive automation capabilities, which allow for the creation of multiple workflows to simplify daily tasks. This feature, combined with a variety of integrations, makes it a robust choice for businesses looking to enhance their customer service operations.
Pricing
Entry-Level Pricing
HubSpot Service Hub
Service Hub Free
$0.00
Per Month
For customer service professionals. A simple set of tools to start connecting with and supporting your customers — for free.
- Ticketing
- Custom support form fields
- Live chat
LiveAgent
Small
Starting at $15.00
1 agent / Per Month
E-mail support - Ticketing,
Contact forms,
Forum & Knowledge base,
iPhone/Android app
- Unlimited ticket history
- Unlimited email addresses
- Advanced reporting
Free Trial
HubSpot Service Hub
Free Trial is available
LiveAgent
Free Trial is available
Ratings
Meets Requirements
8.5
2,129
8.9
1,295
Ease of Use
8.6
2,322
8.9
1,300
Ease of Setup
8.3
1,333
8.7
863
Ease of Admin
8.5
921
8.9
846
Quality of Support
8.8
1,955
9.1
1,234
Has the product been a good partner in doing business?
8.8
909
9.1
822
Product Direction (% positive)
8.7
1,997
8.9
1,258
Features by Category
Ticket and Case Management
8.5
772
|
Verified
9.0
777
|
Verified
8.4
772
|
Verified
9.0
776
|
Verified
8.4
785
|
Verified
8.7
756
|
Verified
8.2
707
|
Verified
8.8
712
|
Verified
7.8
482
8.6
573
|
Verified
8.2
707
|
Verified
8.7
701
|
Verified
8.4
719
8.9
716
|
Verified
8.7
745
|
Verified
8.6
442
|
Verified
Generative AI
7.3
98
8.2
30
7.3
98
8.1
30
Agentic AI - Help Desk
7.5
89
9.3
7
7.5
91
9.3
7
7.4
91
9.3
7
Communication Channels
8.1
505
8.7
652
|
Verified
8.5
718
|
Verified
9.0
715
|
Verified
8.3
642
|
Verified
9.1
695
|
Verified
7.8
447
8.6
537
|
Verified
7.7
465
8.7
379
|
Verified
Platform
7.3
513
7.9
413
|
Verified
8.1
624
|
Verified
8.4
664
|
Verified
8.4
669
|
Verified
8.7
526
|
Verified
8.3
628
|
Verified
8.6
377
|
Verified
8.3
724
|
Verified
8.5
647
|
Verified
8.5
744
|
Verified
8.8
694
|
Verified
Customer Information
8.4
610
|
Verified
Not enough data
8.6
743
|
Verified
Not enough data
8.6
789
|
Verified
Not enough data
8.0
484
|
Verified
Not enough data
8.3
606
|
Verified
Not enough data
8.3
593
|
Verified
Not enough data
8.5
751
|
Verified
Not enough data
Predictions
7.5
457
|
Verified
Not enough data
7.8
480
|
Verified
Not enough data
8.2
559
Not enough data
7.7
408
|
Verified
Not enough data
Platform
8.5
863
|
Verified
Not enough data
8.2
711
|
Verified
Not enough data
8.4
745
|
Verified
Not enough data
8.6
816
|
Verified
Not enough data
8.4
867
|
Verified
Not enough data
8.2
666
Not enough data
8.5
789
|
Verified
Not enough data
8.8
749
|
Verified
Not enough data
8.7
859
|
Verified
Not enough data
8.8
842
|
Verified
Not enough data
Generative AI
7.6
121
Not enough data
7.7
118
Not enough data
Agentic AI - Customer Success
7.4
92
Not enough data
7.6
92
Not enough data
7.7
93
Not enough data
7.7
92
Not enough data
7.7
92
Not enough data
Channels
Not enough data
8.7
5
Not enough data
8.3
5
Not enough data
8.3
5
Design
Not enough data
8.0
5
Not enough data
8.7
5
Not enough data
8.7
5
Not enough data
8.7
5
Not enough data
8.3
5
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Usability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
8.8
7
Not enough data
8.1
7
Not enough data
9.3
7
Not enough data
5.7
7
Not enough data
8.8
7
Generative AI
Not enough data
Not enough data
Functions
Not enough data
9.0
7
Not enough data
8.8
7
Not enough data
8.1
7
Not enough data
6.3
5
Not enough data
5.8
6
Not enough data
8.1
6
Not enough data
7.4
7
Not enough data
8.3
7
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
9.3
5
Not enough data
8.6
6
Not enough data
8.9
6
Not enough data
8.3
6
Not enough data
8.6
6
Responses
9.1
16
Not enough data
8.6
16
Not enough data
9.0
16
Not enough data
Automation - AI Agents
8.5
16
Not enough data
8.5
16
Not enough data
8.6
16
Not enough data
8.5
16
Not enough data
8.8
16
Not enough data
Platform
8.1
16
Not enough data
8.8
16
Not enough data
8.8
16
Not enough data
Autonomy - AI Agents
8.9
16
Not enough data
8.5
16
Not enough data
8.3
16
Not enough data
8.5
16
Not enough data
Generative AI
8.8
17
Not enough data
9.0
17
Not enough data
Responses
Not enough data
8.3
6
Not enough data
8.6
6
Not enough data
8.9
6
Not enough data
8.9
6
Not enough data
8.3
5
Platform
Not enough data
9.4
6
Not enough data
9.4
6
Not enough data
8.9
6
Not enough data
8.6
6
Not enough data
Not enough data
Not enough data
8.9
6
Not enough data
8.9
6
Generative AI
Not enough data
8.1
6
Not enough data
8.3
6
Feedback Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Sources
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
8.3
803
Not enough data
8.0
608
Not enough data
8.1
354
Not enough data
8.2
548
Not enough data
Support Automation
8.2
633
Not enough data
8.1
396
Not enough data
8.2
609
Not enough data
8.1
566
Not enough data
Generative AI
7.4
263
Not enough data
7.4
260
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.7
140
8.6
22
7.7
138
8.0
23
Feature Not Available
7.7
22
Communication
8.6
424
|
Verified
9.3
485
|
Verified
8.4
422
|
Verified
9.0
489
|
Verified
8.7
388
|
Verified
8.9
376
|
Verified
8.6
337
9.0
374
|
Verified
8.1
265
8.8
61
Internal Use
8.1
624
|
Verified
8.4
664
|
Verified
8.5
380
|
Verified
9.1
422
|
Verified
8.4
340
|
Verified
8.5
55
8.6
421
8.9
403
|
Verified
8.8
412
|
Verified
9.1
384
|
Verified
8.7
399
|
Verified
8.9
382
|
Verified
Generative AI
7.6
186
7.8
17
Self-Service Experience
8.6
655
9.1
322
8.6
628
8.9
305
7.7
86
8.9
273
7.9
416
8.1
41
8.3
451
8.3
45
Self-Service Platform
8.3
437
8.6
45
8.5
453
8.3
46
7.7
360
7.4
41
8.3
429
8.7
43
Agentic AI - Customer Self-Service
8.3
32
Not enough data
8.4
32
Not enough data
8.2
32
Not enough data
8.3
32
Not enough data
8.6
32
Not enough data
8.8
31
Not enough data
8.5
31
Not enough data
Generative AI
Not enough data
7.9(won by default)
13
Not enough data
7.9(won by default)
13
Process
Not enough data
9.0(won by default)
56
Not enough data
9.3(won by default)
252
Not enough data
9.1(won by default)
196
Channels
Not enough data
9.3(won by default)
248
Not enough data
9.0(won by default)
232
Not enough data
9.3(won by default)
249
Not enough data
9.1(won by default)
186
Not enough data
Feature Not Available
Insight
Not enough data
9.0(won by default)
174
Not enough data
9.0(won by default)
222
Not enough data
9.2(won by default)
220
Not enough data
9.3(won by default)
225
Generative AI
7.6
86
8.0
14
7.5
86
7.6
14
Generative AI
7.5
80
Not enough data
7.4
81
Not enough data
Survey Management
8.6
213
|
Verified
Not enough data
8.6
259
|
Verified
Not enough data
8.7
278
|
Verified
Not enough data
8.6
263
|
Verified
Not enough data
Process Management
8.5
246
|
Verified
Not enough data
8.6
256
Not enough data
8.6
254
|
Verified
Not enough data
8.6
255
Not enough data
System Management
8.9
252
|
Verified
Not enough data
8.8
243
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
HubSpot Service Hub and LiveAgent are categorized as Shared Inbox, Live Chat, Help Desk, Enterprise Feedback Management, Customer Self-Service, and Digital Customer Service Platforms
Unique Categories
HubSpot Service Hub is categorized as AI Agents For Business Operations, Conversational Support, and Customer Success
LiveAgent is categorized as Feedback Analytics, Complaint Management, Customer Communications Management, Chatbots, Social Customer Service, Call Center Infrastructure (CCI), Contact Center, and AI Customer Support Agents
Reviews
Reviewers' Company Size
HubSpot Service Hub
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
LiveAgent
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
19.5%
Information Technology and Services
10.6%
Marketing and Advertising
5.3%
Financial Services
4.6%
Education Management
3.3%
Other
56.7%
Information Technology and Services
12.8%
Computer Software
7.3%
Marketing and Advertising
5.6%
Retail
5.5%
Internet
4.5%
Other
64.3%
Alternatives
Discussions
How does HubSpot Service Hub contribute to creating a more cohesive and effective customer service experience?
3 Comments
TB
Tim's Web Worx: HubSpot Service Hub Review
As a proud HubSpot Solutions Partner, Tim's Web Worx has had the privilege of integrating HubSpot's powerful...Read more
How to customise the website
2 Comments
MK
Eduardo,
Its not entirely clear to me what you are hoping to customize? We have been able to do quite a bit with ours for the Knowledge Base. Here's a link...Read more
What is service hub?
2 Comments
TE
I have no idea. I don't know what G2 is either. It's very confusing. Read more
Has there been any reports of getting support from a Bot on liveagent?
2 Comments
LS
LiveAgent offer many integration apps. One of them is Quriobot which is a bot for your Live chat.
I never used it but I know it possible to do so, read...Read more
how do i see the entire display of the ticket without clicking the enlarge button?
1 Comment
TM
TicketRead more
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