Link copied to clipboard # HubSpot Service Hub vs LiveAgent Comparison - What are their main differences? Share [ Export ](/compare/hubspot-service-hub/liveagent/export.csv) Service HubLiveAgent[+ Add Product](#) Pricing **HubSpot Service Hub** Free Trial **$15.00** Per User Per Month · Service Hub Starter **$100.00** Per User Per Month · Service Hub Professional **$150.00** Per User Per Month · Service Hub Enterprise **LiveAgent** Free Trial **Starting at $15.00** Per User · Starter **Starting at $29.00** Per User · Team **Starting at $49.00** Per User · Business **Starting at $3,199.00** Flat Rate Per Month · Enterprise Show more **Pricing Insights** from reviews Perceived Cost **HubSpot Service Hub** $$$$$ **LiveAgent** $$$$$ Average Discount **HubSpot Service Hub** 18% **LiveAgent** 18% Uncover valuable pricing insights from real user feedback to improve your shopping experience. See it for free Time to Implement **HubSpot Service Hub** 6 months Based on 100 responses **LiveAgent** 6 months Based on 100 responses Return on Investment **HubSpot Service Hub** 6 months Based on 100 responses **LiveAgent** 6 months Based on 100 responses ![HubSpot Service Hub](https://images.g2crowd.com/uploads/product/hd_favicon/4197737e447f044e17be1a5ebb4ba193/hubspot-service-hub.svg "HubSpot Service Hub") ![LiveAgent](https://images.g2crowd.com/uploads/product/hd_favicon/e0e7e8e18c5585ace107ec3c2e5b9e7f/liveagent.svg "LiveAgent") G2 offers free advice on this comparison. Chat with an expert How would you like to receive Software Advice? ![](/assets/advisor_router/laptop_form-f1a7012279826105416befde8d882ffc7589b1f9db09c93a1379d601cafe8e0d.svg) FormAnswer questions at your own pace, no call required. ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg) AI AgentChat live and get a recommendation in minutes. ![](/assets/advisor_router/phone_call_picker-c48821ec36f4182d8ee3e54cfbd3937500eec54d7b7e0cfb80dc80a8a733842f.svg) Phone CallTalk it through live with a software advisor. **Pros & Cons** from reviews **HubSpot Service Hub** Ease of Use (325) Features (214) Missing Features (117) Limited Customization (93) **LiveAgent** Ease of Use (58) Features (48) Learning Curve (12) Missing Features (11) Integrations **HubSpot Service Hub** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/vendor/image/2009535/large_detail_39db1ed8763167584847acd8af504226.png "Product Avatar Image") 360NRS ](https://www.g2.com/products/360nrs/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_fbd2153b13fc6c72bbb5b34110ab8e55/accelo%282%29.png "Product Avatar Image") Accelo ](https://www.g2.com/products/accelo/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_24587f96a3fcccbd1a27958aacca893c/actionstep.png "Product Avatar Image") Actionstep ](https://www.g2.com/products/actionstep/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_9123a1dbf0c1bcaae03bd64e3b68870d/adam-ai.png "Product Avatar Image") adam.ai ](https://www.g2.com/products/adam-ai/reviews)[ View all ](https://www.g2.com/products/hubspot-service-hub/integrations) **LiveAgent** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_50828ef2b93af30b29edd9061533c3b9/activecampaign.jpg "Product Avatar Image") ActiveCampaign ](https://www.g2.com/products/activecampaign/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_d6b6650425eafc5c72f230cad744ad29/adobe-commerce-formerly-magento-commerce.png "Product Avatar Image") Adobe Commerce (formerly... ](https://www.g2.com/products/adobe-commerce-formerly-magento-commerce/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_8224d5f2c756bd6af107e4ea4cdaec30/aweber.png "Product Avatar Image") AWeber ](https://www.g2.com/products/aweber/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_4b28e3cdd2631bee0e36ddcf3ebd77c3/bigcommerce.png "Product Avatar Image") BigCommerce ](https://www.g2.com/products/bigcommerce/reviews)[ View all ](https://www.g2.com/products/liveagent/integrations) Screenshots **HubSpot Service Hub** ![HubSpot Service Hub screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1464326/Customer-Agent---Service-Hub-Knowledge-Base-Articles.png) **LiveAgent** ![LiveAgent screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1966785/01-ai-agents_A-light.png) **Ratings** from reviews Meets Requirements **HubSpot Service Hub** **8.5** /10 Based on 2,152 responses **LiveAgent** **8.9** /10 Based on 1,300 responses Ease of Use **HubSpot Service Hub** **8.6** /10 Based on 2,425 responses **LiveAgent** **8.9** /10 Based on 1,305 responses Ease of Setup **HubSpot Service Hub** **8.3** /10 Based on 1,432 responses **LiveAgent** **8.7** /10 Based on 869 responses Ease of Admin **HubSpot Service Hub** **8.5** /10 Based on 923 responses **LiveAgent** **8.9** /10 Based on 854 responses Quality of Support **HubSpot Service Hub** **8.8** /10 Based on 1,974 responses **LiveAgent** **9.1** /10 Based on 1,239 responses Has the product been a good partner in doing business? **HubSpot Service Hub** **8.8** /10 Based on 911 responses **LiveAgent** **9.1** /10 Based on 830 responses Product Direction (% positive) **HubSpot Service Hub** **8.7** /10 Based on 2,017 responses **LiveAgent** **8.9** /10 Based on 1,264 responses **Features** ratings from reviews Help Desk **8.4** /10 Based on 1,234 responses **8.7** /10 Based on 1,087 responses Live Chat **8.4** /10 Based on 889 responses **8.8** /10 Based on 952 responses Customer Self-Service **8.3** /10 Based on 748 responses **8.4** /10 Based on 485 responses Uncover more feature rated insights from real users to improve your shopping experience. See it for free Digital Customer Service Platforms **7.6** /10 Based on 86 responses **8.3** /10 Based on 14 responses Customer Success **8.0** /10 Based on 1,036 responses Not enough data Customer Communications Management Not enough data **8.7** /10 Based on 6 responses Shared Inbox **8.3** /10 Based on 570 responses Not enough data Contact Center Not enough data **8.4** /10 Based on 9 responses AI Agents For Business Operations **8.7** /10 Based on 19 responses Not enough data Chatbots Not enough data **8.8** /10 Based on 8 responses Conversational Support **8.0** /10 Based on 933 responses Not enough data Social Customer Service Not enough data **9.0** /10 Based on 320 responses Enterprise Feedback Management **8.5** /10 Based on 346 responses Not enough data User Insights **Reviewers' Company Size** Small-Business(50 or fewer emp.) 59.3% Mid-Market(51-1000 emp.) 37.3% Enterprise(\> 1000 emp.) 3.4% Small-Business(50 or fewer emp.) 59.3% Mid-Market(51-1000 emp.) 37.3% Enterprise(\> 1000 emp.) 3.4% Small-Business(50 or fewer emp.) 67.4% Mid-Market(51-1000 emp.) 23.1% Enterprise(\> 1000 emp.) 9.5% Small-Business(50 or fewer emp.) 67.4% Mid-Market(51-1000 emp.) 23.1% Enterprise(\> 1000 emp.) 9.5% **Reviewers' Industry** [![HubSpot Service Hub](https://images.g2crowd.com/uploads/product/hd_favicon/4197737e447f044e17be1a5ebb4ba193/hubspot-service-hub.svg "HubSpot Service Hub")](https://www.g2.com/products/hubspot-service-hub/reviews) HubSpot Service Hub Computer Software 19.2% Information Technology and Services 10.7% Marketing and Advertising 5.2% Financial Services 4.6% Education Management 3.4% Other 56.9% [![LiveAgent](https://images.g2crowd.com/uploads/product/hd_favicon/e0e7e8e18c5585ace107ec3c2e5b9e7f/liveagent.svg "LiveAgent")](https://www.g2.com/products/liveagent/reviews) LiveAgent Information Technology and Services 13.0% Computer Software 7.2% Marketing and Advertising 5.5% Retail 5.5% Internet 4.5% Other 64.3% Alternatives **HubSpot Service Hub Alternatives** ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk") [ Freshdesk ](/products/freshdesk/reviews) ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin") [ Fin ](/products/fin/reviews) ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service") [ Zendesk for Customer Service ](/products/zendesk-for-customer-service/reviews) ![Front](https://images.g2crowd.com/uploads/product/hd_favicon/1fe01c88159eb52ed7e93d98cdce08a5/front.svg "Front") [ Front ](/products/front/reviews) **LiveAgent Alternatives** ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk") [ Freshdesk ](/products/freshdesk/reviews) ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service") [ Zendesk for Customer Service ](/products/zendesk-for-customer-service/reviews) ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin") [ Fin ](/products/fin/reviews) ![Zoho Desk](https://images.g2crowd.com/uploads/product/hd_favicon/a802fffb70d9aa2eac634f166fa8b824/zoho-desk.svg "Zoho Desk") [ Zoho Desk ](/products/zoho-desk/reviews) ## Service Hub vs LiveAgent FAQs Generated using AI Last updated: August 15, 2026 ### What is the difference between LiveAgent vs Service Hub? LiveAgent stands out for its higher Ease of Setup and Quality of Support scores, while Service Hub is noted for its broader feature set and higher all-time mention counts for ease of use. | [LiveAgent](https://www.g2.com/products/liveagent/reviews) | [Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) | | --- | --- | | 4.5/5 (1,538 reviews) | 4.4/5 (2,920 reviews) | | Small-Business | Small-Business | | 8.7 | 8.3 | | 9.1 | 8.8 | | Ease of Use (58 all-time mentions) | Ease of Use (325 all-time mentions) | ### How do the pricing models of LiveAgent and Service Hub compare? LiveAgent is rated higher for value, with reviewers expressing greater satisfaction with its pricing compared to Service Hub. - **LiveAgent:** Reviewers consistently highlight affordability and cost-effectiveness, noting it as a cheaper solution compared to other ticketing systems. - **Service Hub:** Reviewers frequently mention higher costs, with advanced features and automations often locked behind higher-tier plans, making it less attractive for growing teams or those with complex needs. - **Switching reasons:** Several reviewers cite switching from Service Hub due to increasing subscription costs and limited value for small businesses as their needs expand. ### What are the best alternatives to LiveAgent and Service Hub? The top three alternatives to LiveAgent and Service Hub are Fin, Zendesk for Customer Service, and Freshdesk. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [LiveAgent](https://www.g2.com/products/liveagent/reviews) | 4.5/5 (1,538 reviews) | Small-Business | Reviewers highlight affordability and cost-effectiveness | Ease of Use (58 all-time mentions) | | [Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) | 4.4/5 (2,920 reviews) | Small-Business | Reviewers note higher costs for advanced features | Ease of Use (325 all-time mentions) | | [Fin](https://www.g2.com/products/fin/reviews) | 4.5/5 (3,901 reviews) | Small-Business | — | — | | [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) | 4.3/5 (7,035 reviews) | Mid-Market | — | — | | [Freshdesk](https://www.g2.com/products/freshdesk/reviews) | 4.4/5 (3,762 reviews) | Small-Business | — | — | ### Which Help Desk features should I prioritize when comparing LiveAgent and Service Hub? Buyers should prioritize Ticketing Management, Automation, Integrations, Ease of Use, and Customization when comparing LiveAgent and Service Hub. - **Ticketing Management:** LiveAgent (17 all-time mentions), Service Hub (135 all-time mentions) - **Automation:** LiveAgent (24 all-time mentions), Service Hub (125 all-time mentions) - **Integrations:** LiveAgent (23 all-time mentions), Service Hub (119 all-time mentions) - **Ease of Use:** LiveAgent (58 all-time mentions), Service Hub (325 all-time mentions) - **Customization:** LiveAgent (20 all-time mentions), Service Hub (62 all-time mentions; 93 all-time mentions for limited customization as a trade-off) ### What are the pros and cons of LiveAgent vs Service Hub? LiveAgent's headline strength is ease of setup and affordability, while Service Hub excels in feature breadth and centralized information. - **LiveAgent strengths:** Ease of Use (58 all-time mentions), Features (48), Customer Support (45), Easy Setup (25), Automation (24), Integrations (23), Affordability and cost-effectiveness frequently cited in recent reviews. - **LiveAgent trade-offs:** Some reviewers mention a basic control panel interface and limited mobile app functionality. - **Service Hub strengths:** Ease of Use (325 all-time mentions), Features (214), Ticketing Management (135), Automation (125), Integrations (119), Centralized Information (71), Customization (62), and strong CRM integration. - **Service Hub trade-offs:** Limited customization (93 all-time mentions), ticket management issues (75), ticketing issues (72), and higher costs for advanced features are frequently cited. ### Is LiveAgent or Service Hub better for small businesses? LiveAgent is the better fit for small businesses, with both its largest reviewer segment and recent reviews highlighting affordability and ease of use. - **LiveAgent:** Small-Business segment; reviewers consistently cite its cost-effectiveness, straightforward setup, and suitability for small teams. - **Service Hub:** Small-Business segment; reviewers note ease of use but frequently mention higher costs and limited value for small businesses as needs grow. ### Which Help Desk platform has better integrations? Service Hub is favored for integrations, with a higher all-time mention count and broader integration sentiment. - **LiveAgent:** Customer Portal (22 all-time mentions), 3CX (qualitative mentions in recent reviews). - **Service Hub:** Integrations (119 all-time mentions), reviewers highlight integration with CRM and other HubSpot products, as well as easy integrations with third-party tools. ### How do LiveAgent and Service Hub compare on customer support? LiveAgent and Service Hub are at near-parity on Quality of Support, with LiveAgent at 9.1 and Service Hub at 8.8. - **LiveAgent:** Reviewers frequently praise responsive and helpful customer support, with 45 all-time mentions for Customer Support. - **Service Hub:** Reviewers cite helpful support experiences, with 123 all-time mentions for Customer Support, though some note slower response times or support limitations on lower-tier plans. ### Which is easier to implement, LiveAgent or Service Hub? LiveAgent leads on Ease of Setup with a score of 8.7 versus Service Hub's 8.3. - **LiveAgent:** Reviewers consistently describe setup as straightforward, quick, and easy to configure, with 25 all-time mentions for Easy Setup. - **Service Hub:** Reviewers note an intuitive setup process but mention that advanced configurations and automations can require more time and adjustments, with some citing complexity for initial setup. ### Which product has better Tickets? Service Hub is more frequently cited for Tickets, with 135 all-time mentions compared to LiveAgent's 17. - **LiveAgent:** Ticketing Management (17 all-time mentions), reviewers highlight ease of use and straightforward ticket creation. - **Service Hub:** Ticketing Management (135 all-time mentions), reviewers praise centralized ticket management, automation, and tracking, though some mention ticketing issues and limited customization.