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Compare HubSpot Service Hub vs LiveAgent
See this
comparison of HubSpot Service Hub vs. LiveAgent
based on data from user reviews. HubSpot Service Hub rates 4.1/5 stars with 18 reviews. LiveAgent rates 4.5/5 stars with 981 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Service Hub Enterprise
$1,200
/month
All-inclusive
$39/month
User Seat
 
Service Hub Professional
$400
/month
Ticket+Chat
$29/month
User Seat
 
Service Hub Starter
$50
/month
Ticket
$9/month
User Seat
 
Service Hub Free
$0
 
Free Trial Unavailable
Free Trial
HubSpot Service Hub
Service Hub Enterprise
$1,200/month
Service Hub Professional
$400/month
Service Hub Starter
$50/month
Service Hub Free
$0
Free Trial Unavailable
LiveAgent
All-inclusive
$39/monthUser Seat
Ticket+Chat
$29/monthUser Seat
Ticket
$9/monthUser Seat
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.8
8.8
Ease of Use
Ease of Use
8.9
9.0
Ease of Setup
Ease of Setup
7.9
8.7
Ease of Admin
Ease of Admin
8.1
8.9
Quality of Support
Quality of Support
8.6
9.1
Ease of Doing Business With
Ease of Doing Business With
9.0
9.1
Product Direction (% positive)
Product Direction (% positive)
10.0
9.0
Meets Requirements
HubSpot Service Hub
8.8
LiveAgent
8.8
Ease of Use
HubSpot Service Hub
8.9
LiveAgent
9.0
Ease of Setup
HubSpot Service Hub
7.9
LiveAgent
8.7
Ease of Admin
HubSpot Service Hub
8.1
LiveAgent
8.9
Quality of Support
HubSpot Service Hub
8.6
LiveAgent
9.1
Ease of Doing Business With
HubSpot Service Hub
9.0
LiveAgent
9.1
Product Direction (% positive)
HubSpot Service Hub
10.0
LiveAgent
9.0

Features

Ticket and Case Management
Workflow
HubSpot Service Hub
8.7
LiveAgent
8.7
Response Automation
HubSpot Service Hub
9.0
LiveAgent
8.7
SLA Management
HubSpot Service Hub
Not enough data available
LiveAgent
8.6
Attachments/Screencasts
HubSpot Service Hub
7.0
LiveAgent
8.7
Ticket Collaboration
HubSpot Service Hub
Not enough data available
LiveAgent
8.9
Ticket creation user experience
HubSpot Service Hub
Not enough data available
LiveAgent
9.0
Ticket response user experience
HubSpot Service Hub
Not enough data available
LiveAgent
9.0
Knowledge Share
Knowledge Base
HubSpot Service Hub
8.3
LiveAgent
9.1
Searchable Articles
HubSpot Service Hub
8.5
LiveAgent
9.0
Community Forums
HubSpot Service Hub
Not enough data available
LiveAgent
9.0
Interactive FAQs & Forums
HubSpot Service Hub
Not enough data available
LiveAgent
8.9
Interaction
Web Portals
HubSpot Service Hub
Not enough data available
LiveAgent
9.0
Forum to Reponse
HubSpot Service Hub
Not enough data available
LiveAgent
9.1
Tickets and Tagging
HubSpot Service Hub
Not enough data available
LiveAgent
9.3
Live Chat
HubSpot Service Hub
Not enough data available
LiveAgent
9.4
Communication Channels
Customer Portal
HubSpot Service Hub
Not enough data available
LiveAgent
8.7
Email to Case
HubSpot Service Hub
9.0
LiveAgent
9.0
Chat/Live Support
HubSpot Service Hub
Not enough data available
LiveAgent
9.1
Social Integration
HubSpot Service Hub
Not enough data available
LiveAgent
8.6
Call Center
Make, Receive, and Record Calls
HubSpot Service Hub
Not enough data available
LiveAgent
8.6
Customer and Contacts Database
HubSpot Service Hub
Not enough data available
LiveAgent
8.6
Products and Version Tracking
HubSpot Service Hub
Not enough data available
LiveAgent
8.7
Call Scripting
HubSpot Service Hub
Not enough data available
LiveAgent
8.8
Interactive Voice Response (IVR)
HubSpot Service Hub
Not enough data available
LiveAgent
8.7
Self Service/Community
Forums
HubSpot Service Hub
Not enough data available
LiveAgent
8.7
Knowledge Base
HubSpot Service Hub
8.0
LiveAgent
8.6
Ideas/Feedback
HubSpot Service Hub
Not enough data available
LiveAgent
8.7
Q&A
HubSpot Service Hub
Not enough data available
LiveAgent
8.8
Reporting & Analytics
Social Monitoring
HubSpot Service Hub
Not enough data available
LiveAgent
8.6
Reporting
HubSpot Service Hub
8.7
LiveAgent
8.6
Dashboards
HubSpot Service Hub
9.0
LiveAgent
8.8
Platform
ITIL Compliance
HubSpot Service Hub
Not enough data available
LiveAgent
8.7
Mobile User Support
HubSpot Service Hub
Not enough data available
LiveAgent
8.0
Customization
HubSpot Service Hub
Not enough data available
LiveAgent
8.5
User, Role, and Access Management
HubSpot Service Hub
Not enough data available
LiveAgent
8.7
Internationalization
HubSpot Service Hub
Not enough data available
LiveAgent
8.7
Performance & Reliability
HubSpot Service Hub
Not enough data available
LiveAgent
9.0
Integration APIs
HubSpot Service Hub
Not enough data available
LiveAgent
8.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
61.1%
62.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
24.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
5.6%
13.1%
HubSpot Service Hub
Small-Business
61.1%
Mid-Market
33.3%
Enterprise
5.6%
LiveAgent
Small-Business
62.6%
Mid-Market
24.3%
Enterprise
13.1%

Reviewers' Industry

 
Marketing and Advertising
28.0%
Information Technology and Services
12.6%
 
Telecommunications
8.0%
Computer Software
7.4%
 
Mechanical or Industrial Engineering
8.0%
Internet
5.6%
 
Legal Services
8.0%
Retail
4.5%
 
Primary/Secondary Education
4.0%
Marketing and Advertising
4.2%
 
Other
44.0%
Other
65.8%
HubSpot Service Hub
Marketing and Advertising
28.0%
Telecommunications
8.0%
Mechanical or Industrial Engineering
8.0%
Legal Services
8.0%
Primary/Secondary Education
4.0%
Other
44.0%
LiveAgent
Information Technology and Services
12.6%
Computer Software
7.4%
Internet
5.6%
Retail
4.5%
Marketing and Advertising
4.2%
Other
65.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Telecommunications

i like how it has a knowledge base for people who have common questions they can just search there. Also the customer review feature is cool to use too. it's a good way to separate the q&a session from our blog post

Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

G2 User

Haven't used it enough to identify what I actively dislike.

 
HubSpot Service Hub
Most Helpful Favorable Review
G2 User in Telecommunications

i like how it has a knowledge base for people who have common questions they can just search there. Also the customer review feature is cool to use too. it's a good way to separate the q&a session from our blog post

Most Helpful Critical Review
G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

LiveAgent
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
G2 User

Haven't used it enough to identify what I actively dislike.

Screenshots

 
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Videos

 No videos provided

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

HubSpot Service Hub
No videos provided
LiveAgent

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

Downloads

 No downloads provided
HubSpot Service Hub
No downloads provided
LiveAgent
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