Compare HubSpot Service Hub, LiveAgent, and Freshdesk

Pricing

 
Service Hub Enterprise
$1,200
/month
Ticket
$15/month
User Seat
Sprout
Free
for UNLIMITED agents
 
Service Hub Professional
$400
/month
All-inclusive
$39/month
User Seat
Blossom
$19
/ agent / month billed annually
 
Service Hub Starter
$50
/month
Ticket+Chat
$29/month
User Seat
Garden
$35
/ agent / month billed annually
 
Service Hub Free
$0
Estate
$49
/ agent / month billed annually
 
Forest
$89
/ agent / month billed annually
 
Free Trial Unavailable
Free Trial
Free Trial
HubSpot Service Hub
Service Hub Enterprise
$1,200/month
Service Hub Professional
$400/month
Service Hub Starter
$50/month
Service Hub Free
$0
Free Trial Unavailable
LiveAgent
Ticket
$15/monthUser Seat
All-inclusive
$39/monthUser Seat
Ticket+Chat
$29/monthUser Seat
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial

Ratings

Meets Requirements
Meets Requirements
9.0
8.8
8.5
Ease of Use
Ease of Use
9.0
9.0
8.8
Ease of Setup
Ease of Setup
8.2
8.7
8.6
Ease of Admin
Ease of Admin
8.2
8.9
8.7
Quality of Support
Quality of Support
8.8
9.1
8.9
Ease of Doing Business With
Ease of Doing Business With
8.9
9.1
8.8
Product Direction (% positive)
Product Direction (% positive)
10.0
9.0
8.7
Meets Requirements
HubSpot Service Hub
9.0
LiveAgent
8.8
Freshdesk
8.5
Ease of Use
HubSpot Service Hub
9.0
LiveAgent
9.0
Freshdesk
8.8
Ease of Setup
HubSpot Service Hub
8.2
LiveAgent
8.7
Freshdesk
8.6
Ease of Admin
HubSpot Service Hub
8.2
LiveAgent
8.9
Freshdesk
8.7
Quality of Support
HubSpot Service Hub
8.8
LiveAgent
9.1
Freshdesk
8.9
Ease of Doing Business With
HubSpot Service Hub
8.9
LiveAgent
9.1
Freshdesk
8.8
Product Direction (% positive)
HubSpot Service Hub
10.0
LiveAgent
9.0
Freshdesk
8.7

Features

Ticket and Case Management
Ticket creation user experience
HubSpot Service Hub
Not enough data available
LiveAgent
9.0
Freshdesk
8.9
Ticket response user experience
HubSpot Service Hub
8.8
LiveAgent
9.0
Freshdesk
8.8
Workflow
HubSpot Service Hub
8.5
LiveAgent
8.7
Freshdesk
8.4
Response Automation
HubSpot Service Hub
8.0
LiveAgent
8.7
Freshdesk
8.4
SLA Management
HubSpot Service Hub
Not enough data available
LiveAgent
8.6
Freshdesk
8.2
Attachments/Screencasts
HubSpot Service Hub
7.1
LiveAgent
8.7
Freshdesk
8.4
Ticket Collaboration
HubSpot Service Hub
Not enough data available
LiveAgent
8.9
Freshdesk
8.6
Knowledge Share
Knowledge Base
HubSpot Service Hub
8.2
LiveAgent
9.1
Freshdesk
8.8
Searchable Articles
HubSpot Service Hub
8.3
LiveAgent
9.0
Freshdesk
8.6
Community Forums
HubSpot Service Hub
Not enough data available
LiveAgent
9.0
Freshdesk
8.5
Interactive FAQs & Forums
HubSpot Service Hub
Not enough data available
LiveAgent
9.0
Freshdesk
8.5
Interaction
Web Portals
HubSpot Service Hub
Not enough data available
LiveAgent
9.1
Freshdesk
7.2
Forum to Reponse
HubSpot Service Hub
Not enough data available
LiveAgent
9.1
Freshdesk
8.5
Tickets and Tagging
HubSpot Service Hub
Not enough data available
LiveAgent
9.3
Freshdesk
8.8
Live Chat
HubSpot Service Hub
Not enough data available
LiveAgent
9.4
Freshdesk
8.8
Communication Channels
Customer Portal
HubSpot Service Hub
Not enough data available
LiveAgent
8.7
Freshdesk
8.6
Email to Case
HubSpot Service Hub
8.8
LiveAgent
9.1
Freshdesk
8.9
Chat/Live Support
HubSpot Service Hub
Not enough data available
LiveAgent
9.1
Freshdesk
8.5
Social Integration
HubSpot Service Hub
Not enough data available
LiveAgent
8.6
Freshdesk
8.3
Call Center
Make, Receive, and Record Calls
HubSpot Service Hub
Not enough data available
LiveAgent
8.7
Freshdesk
8.3
Customer and Contacts Database
HubSpot Service Hub
Not enough data available
LiveAgent
8.6
Freshdesk
8.0
Products and Version Tracking
HubSpot Service Hub
Not enough data available
LiveAgent
8.8
Freshdesk
8.3
Call Scripting
HubSpot Service Hub
Not enough data available
LiveAgent
8.8
Freshdesk
8.2
Interactive Voice Response (IVR)
HubSpot Service Hub
Not enough data available
LiveAgent
8.7
Freshdesk
8.4
Self Service/Community
Forums
HubSpot Service Hub
Not enough data available
LiveAgent
8.7
Freshdesk
8.3
Knowledge Base
HubSpot Service Hub
7.5
LiveAgent
8.6
Freshdesk
8.5
Ideas/Feedback
HubSpot Service Hub
Not enough data available
LiveAgent
8.8
Freshdesk
8.4
Q&A
HubSpot Service Hub
Not enough data available
LiveAgent
8.8
Freshdesk
8.6
Reporting & Analytics
Social Monitoring
HubSpot Service Hub
Not enough data available
LiveAgent
8.6
Freshdesk
8.3
Reporting
HubSpot Service Hub
8.9
LiveAgent
8.6
Freshdesk
7.9
Dashboards
HubSpot Service Hub
8.5
LiveAgent
8.8
Freshdesk
8.2
Platform
Mobile User Support
HubSpot Service Hub
7.3
LiveAgent
8.0
Freshdesk
8.1
ITIL Compliance
HubSpot Service Hub
Not enough data available
LiveAgent
8.7
Freshdesk
8.3
Customization
HubSpot Service Hub
Not enough data available
LiveAgent
8.5
Freshdesk
8.0
User, Role, and Access Management
HubSpot Service Hub
Not enough data available
LiveAgent
8.7
Freshdesk
8.5
Internationalization
HubSpot Service Hub
Not enough data available
LiveAgent
8.7
Freshdesk
8.1
Performance & Reliability
HubSpot Service Hub
Not enough data available
LiveAgent
9.0
Freshdesk
8.8
Integration APIs
HubSpot Service Hub
Not enough data available
LiveAgent
8.5
Freshdesk
8.2

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
66.7%
62.1%
52.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
29.6%
24.6%
36.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
3.7%
13.3%
10.9%
HubSpot Service Hub
Small-Business
66.7%
Mid-Market
29.6%
Enterprise
3.7%
LiveAgent
Small-Business
62.1%
Mid-Market
24.6%
Enterprise
13.3%
Freshdesk
Small-Business
52.4%
Mid-Market
36.7%
Enterprise
10.9%

Reviewers' Industry

 
Marketing and Advertising
20.6%
Information Technology and Services
12.5%
Information Technology and Services
20.4%
 
Telecommunications
8.8%
Computer Software
7.4%
Computer Software
13.9%
 
Mechanical or Industrial Engineering
5.9%
Internet
5.5%
Internet
5.8%
 
Legal Services
5.9%
Retail
4.5%
Education Management
3.7%
 
Education Management
5.9%
Marketing and Advertising
4.1%
E-Learning
3.4%
 
Other
52.9%
Other
66.0%
Other
52.9%
HubSpot Service Hub
Marketing and Advertising
20.6%
Telecommunications
8.8%
Mechanical or Industrial Engineering
5.9%
Legal Services
5.9%
Education Management
5.9%
Other
52.9%
LiveAgent
Information Technology and Services
12.5%
Computer Software
7.4%
Internet
5.5%
Retail
4.5%
Marketing and Advertising
4.1%
Other
66.0%
Freshdesk
Information Technology and Services
20.4%
Computer Software
13.9%
Internet
5.8%
Education Management
3.7%
E-Learning
3.4%
Other
52.9%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User

How easily I can find customers and tickets

Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

G2 User in Environmental Services

I dislike the fact that the system does not have some of the most basic features such as spell check. You also cannot respond to internal transfers very easily. I have to switch to a completely different platform for any questions I may need to ask when I...

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

 
HubSpot Service Hub
Most Helpful Favorable Review
G2 User

How easily I can find customers and tickets

Most Helpful Critical Review
G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

LiveAgent
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
G2 User in Environmental Services

I dislike the fact that the system does not have some of the most basic features such as spell check. You also cannot respond to internal transfers very easily. I have to switch to a completely different platform for any questions I may need to ask when I...

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Screenshots

 
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Videos

 No videos provided

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

HubSpot Service Hub
No videos provided
LiveAgent

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

Freshdesk
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