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Hotjar
Hotjar
(326)
4.3 out of 5
Hotjar
By Contentsquare
Salesforce Platform
Salesforce Platform
(3,793)
4.5 out of 5
Salesforce Platform
By Salesforce
Optimized for quick response
At a Glance
Hotjar
Hotjar
Star Rating
(326)4.3 out of 5
Market Segments
Small-Business (51.9% of reviews)
Information
Pros & Cons
Entry-Level Pricing
Free 35 Daily sessions
Browse all 12 pricing plans
Salesforce Platform
Salesforce Platform
Star Rating
(3,793)4.5 out of 5
Market Segments
Mid-Market (45.3% of reviews)
Information
Pros & Cons
Entry-Level Pricing
$25/user/month* (billed annually)
Free Trial is available
Browse all 3 pricing plans
AI Generated Summary
AI-generated. Powered by real user reviews.
  • Users report that Salesforce Platform excels in its multi-factor authentication capabilities, scoring 9.1, which enhances security for businesses. In contrast, Hotjar | by Contentsquare also offers strong authentication features but does not match the same level of user satisfaction in this area.
  • Reviewers mention that Salesforce Platform's data security is highly rated at 9.2, making it a preferred choice for organizations that prioritize data protection. Hotjar, while also strong in data security with a score of 9.1, does not have the same level of emphasis on enterprise-grade security features.
  • G2 users highlight Salesforce Platform's custom event tracking feature, which scored 8.7, allowing for tailored analytics that meet specific business needs. Hotjar, on the other hand, shines with its session replay feature, rated at 9.3, providing valuable insights into user behavior.
  • Users on G2 report that Salesforce Platform's ease of setup is rated at 8.4, which some find less intuitive compared to Hotjar's higher score of 8.9, indicating a smoother onboarding experience for new users.
  • Reviewers mention that Salesforce Platform's integration capabilities are robust, scoring 9.0, which is crucial for businesses looking to connect various tools. Hotjar also offers good integration options but does not reach the same level of extensibility, scoring 9.2.
  • Users say that Salesforce Platform's customer support is rated at 8.5, which is on par with Hotjar's score of 8.5, indicating that both platforms provide adequate support, but Salesforce may have a slight edge in terms of comprehensive resources available for enterprise users.
Pricing
Entry-Level Pricing
Hotjar
Observe Basic
Free
35 Daily sessions
Browse all 12 pricing plans
Salesforce Platform
Platform Starter
$25
/user/month* (billed annually)
Browse all 3 pricing plans
Free Trial
Hotjar
Free Trial is available
Salesforce Platform
Free Trial is available
Ratings
Meets Requirements
8.7
254
8.9
2,220
Ease of Use
8.9
257
8.5
2,984
Ease of Setup
8.9
118
8.4
1,780
Ease of Admin
8.9
109
8.5
769
Quality of Support
8.5
174
8.5
1,983
Has the product been a good partner in doing business?
8.7
96
8.8
766
Product Direction (% positive)
8.1
250
8.7
2,188
Features by Category
Digital AnalyticsHide 31 FeaturesShow 31 Features
8.6
182
Not enough data
Metrics
8.7
25
Not enough data
9.1
27
Not enough data
9.0
24
Not enough data
9.1
23
Not enough data
8.8
20
Not enough data
8.6
19
Not enough data
8.7
17
Not enough data
8.9
20
Not enough data
8.9
25
Not enough data
Reporting
Feature Not Available
Not enough data
8.9
19
Not enough data
Feature Not Available
Not enough data
8.1
20
Not enough data
8.5
19
Not enough data
8.2
17
Not enough data
8.8
21
Not enough data
Other
8.0
24
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.6
17
Not enough data
8.1
15
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - Digital Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
8.2
70
Not enough data
Feature Not Available
Not enough data
8.9
139
Not enough data
8.8
139
Not enough data
User ResearchHide 13 FeaturesShow 13 Features
8.6
60
Not enough data
User Response Methods
8.8
47
|
Verified
Not enough data
8.9
41
|
Verified
Not enough data
8.8
15
Not enough data
8.7
26
Not enough data
8.3
30
|
Verified
Not enough data
Participant Selection
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.6
36
|
Verified
Not enough data
9.2
15
Not enough data
Insights
8.8
52
|
Verified
Not enough data
8.6
38
|
Verified
Not enough data
8.5
39
|
Verified
Not enough data
Generative AI
7.7
5
Not enough data
Session ReplayHide 10 FeaturesShow 10 Features
8.7
84
Not enough data
User Behavior
9.0
70
|
Verified
Not enough data
8.9
71
|
Verified
Not enough data
8.5
50
|
Verified
Not enough data
A/B Testing
9.1
36
|
Verified
Not enough data
8.8
36
Not enough data
8.8
48
|
Verified
Not enough data
8.8
36
|
Verified
Not enough data
Visitor Information
7.6
45
|
Verified
Not enough data
8.6
40
Not enough data
Agentic AI - Session Replay
8.6
6
Not enough data
Data MaskingHide 5 FeaturesShow 5 Features
Not enough data
9.4
14
Data Masking
Not enough data
9.5
14
Not enough data
9.5
14
Not enough data
9.4
14
Not enough data
9.6
14
Not enough data
8.9
14
Product AnalyticsHide 12 FeaturesShow 12 Features
Not enough data
Not enough data
Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Agentic AI - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
E-Commerce AnalyticsHide 15 FeaturesShow 15 Features
7.8
9
Not enough data
Analytics
7.8
9
Not enough data
8.1
9
Not enough data
9.1
9
Not enough data
7.8
6
Not enough data
8.6
7
Not enough data
Feature Not Available
Not enough data
Administration
7.6
7
Not enough data
5.7
5
Not enough data
8.8
8
Not enough data
Generative AI
6.7
5
Not enough data
Agentic AI - E-Commerce Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Workplace Innovation PlatformsHide 13 FeaturesShow 13 Features
Not enough data
8.9
355
Administration
Not enough data
9.0
286
Not enough data
8.8
275
Not enough data
9.3
299
Not enough data
9.0
298
Not enough data
9.2
300
Not enough data
9.0
287
Automation
Not enough data
9.0
319
Not enough data
8.9
310
Not enough data
9.0
317
Development
Not enough data
8.9
290
Not enough data
8.6
251
Not enough data
8.5
242
Not enough data
9.0
269
Digital Experience Monitoring (DEM)Hide 17 FeaturesShow 17 Features
8.9
10
Not enough data
Experience
9.0
10
Not enough data
9.2
10
Not enough data
9.0
10
Not enough data
Agentic AI - Digital Experience Monitoring (DEM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Performance
Feature Not Available
Not enough data
8.5
9
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Privileged Access Management (PAM)Hide 21 FeaturesShow 21 Features
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Cloud MigrationHide 12 FeaturesShow 12 Features
Not enough data
8.9
117
Functionality
Not enough data
9.2
108
Not enough data
9.2
103
Not enough data
8.9
103
Not enough data
8.7
101
Management
Not enough data
9.1
100
Not enough data
9.1
102
Not enough data
9.2
105
Not enough data
9.1
103
Security
Not enough data
9.3
107
Agentic AI - Cloud Migration
Not enough data
8.4
19
Not enough data
8.1
19
Not enough data
8.7
19
Consent Management Platform (CMP)Hide 9 FeaturesShow 9 Features
Not enough data
9.0
29
Customer Identity and Access Management (CIAM)Hide 15 FeaturesShow 15 Features
Not enough data
8.5
332
Functionality
Not enough data
8.6
300
Not enough data
9.1
314
Not enough data
9.2
309
Not enough data
8.9
305
Not enough data
8.5
289
Not enough data
9.1
310
AI Authentication Risk Management - Customer Identity and Access Management (CIAM)
Not enough data
8.9
6
Not enough data
8.1
7
Not enough data
9.7
6
Not enough data
8.9
6
Not enough data
8.6
6
AI Biometric & Behavioral Analysis - Customer Identity and Access Management (CIAM)
Not enough data
7.2
6
Not enough data
7.2
6
AI Context-Aware Security Controls - Customer Identity and Access Management (CIAM)
Not enough data
8.1
6
Not enough data
6.9
6
Identity and Access Management (IAM)Hide 18 FeaturesShow 18 Features
Not enough data
8.7
91
Functionality
Not enough data
8.7
75
Not enough data
8.7
76
Not enough data
9.0
79
Not enough data
8.8
75
Not enough data
9.3
76
Not enough data
9.1
78
Type
Not enough data
8.7
73
Not enough data
8.8
75
Reporting
Not enough data
8.9
73
Not enough data
8.9
74
Not enough data
9.1
15
Not enough data
9.5
13
Authentication & Authorization - Identity and Access Management (IAM)
Not enough data
8.6
13
Administration & Governance - Identity and Access Management (IAM)
Not enough data
8.7
13
Not enough data
8.5
13
Generative AI - Identity and Access Management (IAM)
Not enough data
7.8
13
Not enough data
7.6
13
Not enough data
7.8
13
DevOps PlatformsHide 9 FeaturesShow 9 Features
Not enough data
9.3
74
Management
Not enough data
9.3
70
Not enough data
9.4
70
Not enough data
9.2
70
Functionality
Not enough data
9.4
71
Not enough data
9.4
70
Not enough data
9.5
71
Processes
Not enough data
9.2
71
Not enough data
9.4
71
Not enough data
9.3
71
Feedback AnalyticsHide 12 FeaturesShow 12 Features
8.5
12
Not enough data
Feedback Management
Feature Not Available
Not enough data
8.7
10
Not enough data
8.6
11
Not enough data
Feedback Analysis
8.8
8
Not enough data
Feature Not Available
Not enough data
8.8
7
Not enough data
Feedback Sources
Feature Not Available
Not enough data
8.7
9
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
8.1
6
Not enough data
8.0
5
Not enough data
SurveyHide 15 FeaturesShow 15 Features
8.5
7
Not enough data
Survey Management
9.2
6
Not enough data
8.3
6
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Survey Customization
Not enough data
Not enough data
8.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Survey Insights
8.3
5
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Survey
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Drag and Drop App BuilderHide 10 FeaturesShow 10 Features
Not enough data
8.7
77
Functionality
Not enough data
8.0
70
Not enough data
8.5
68
Not enough data
8.7
68
Not enough data
8.5
68
Data Control
Not enough data
8.6
67
Not enough data
8.6
68
Not enough data
9.0
68
Agentic AI - Drag and Drop App Builder
Not enough data
9.1
24
Not enough data
9.0
24
Not enough data
8.8
24
Application Development PlatformsHide 7 FeaturesShow 7 Features
Not enough data
8.9
139
Functionality
Not enough data
9.0
132
Not enough data
8.8
129
Not enough data
8.8
127
Not enough data
9.3
129
Not enough data
8.7
129
Not enough data
8.8
128
Not enough data
9.1
127
AI Code GenerationHide 12 FeaturesShow 12 Features
Not enough data
9.0
36
Functionality
Not enough data
9.2
34
Not enough data
9.0
34
Not enough data
9.1
34
Not enough data
8.7
33
Support
Not enough data
9.3
33
Not enough data
9.0
33
Not enough data
9.3
33
Agentic AI - AI Code Generation
Not enough data
8.9
21
Not enough data
8.8
21
Not enough data
8.7
21
Not enough data
8.9
21
Not enough data
8.7
22
Software TestingHide 3 FeaturesShow 3 Features
Not enough data
9.0
25
Agentic AI - Software Testing
Not enough data
9.0
24
Not enough data
8.9
24
Not enough data
9.0
24
Heatmap ToolsHide 15 FeaturesShow 15 Features
8.6
156
Not enough data
Agentic AI - Heatmap Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
8.6
114
Not enough data
8.2
94
Not enough data
8.6
108
Not enough data
8.1
101
Not enough data
8.9
124
Not enough data
Reporting
9.3
151
Not enough data
9.1
144
Not enough data
8.7
125
Not enough data
7.8
105
Not enough data
Low-Code Development PlatformsHide 14 FeaturesShow 14 Features
Not enough data
8.9
334
Application Design
Not enough data
8.6
234
Not enough data
8.7
231
Not enough data
8.7
255
Not enough data
8.6
244
Not enough data
8.9
265
Data Control
Not enough data
8.9
262
Not enough data
8.8
264
Not enough data
9.2
263
Publishing
Not enough data
8.9
241
Not enough data
8.9
249
Not enough data
8.9
238
Agentic AI - Low-Code Development Platforms
Not enough data
9.1
50
Not enough data
9.2
48
Not enough data
9.0
49
Cloud Platform as a Service (PaaS)Hide 13 FeaturesShow 13 Features
Not enough data
8.6
690
Development
Not enough data
8.7
564
Not enough data
8.6
553
Not enough data
8.7
510
Not enough data
8.6
549
Not enough data
8.6
509
Database
Not enough data
9.0
545
Not enough data
8.8
605
Not enough data
8.5
493
Not enough data
8.6
551
Not enough data
8.6
583
Infrastructure
Not enough data
8.5
551
Not enough data
8.1
520
Not enough data
9.1
575
No-Code Development PlatformsHide 13 FeaturesShow 13 Features
Not enough data
8.9
200
User Interface Design
Not enough data
8.5
139
|
Verified
Not enough data
8.7
157
|
Verified
Not enough data
8.8
158
|
Verified
Not enough data
9.1
156
|
Verified
Data Control
Not enough data
9.0
153
|
Verified
Not enough data
8.9
158
|
Verified
Not enough data
9.2
158
|
Verified
Publishing
Not enough data
8.8
147
|
Verified
Not enough data
9.0
152
Not enough data
8.9
149
|
Verified
Agentic AI - No-Code Development Platforms
Not enough data
8.7
39
Not enough data
8.8
39
Not enough data
8.6
39
Data SecurityHide 12 FeaturesShow 12 Features
Not enough data
Not enough data
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Hotjar
Hotjar
Salesforce Platform
Salesforce Platform
Hotjar and Salesforce Platform are categorized as Software Testing
Unique Categories
Hotjar
Salesforce Platform
Reviews
Reviewers' Company Size
Hotjar
Hotjar
Small-Business(50 or fewer emp.)
51.9%
Mid-Market(51-1000 emp.)
39.0%
Enterprise(> 1000 emp.)
9.1%
Salesforce Platform
Salesforce Platform
Small-Business(50 or fewer emp.)
20.5%
Mid-Market(51-1000 emp.)
45.3%
Enterprise(> 1000 emp.)
34.2%
Reviewers' Industry
Hotjar
Hotjar
Marketing and Advertising
16.2%
Computer Software
15.2%
Information Technology and Services
11.0%
Internet
9.7%
Retail
5.5%
Other
42.4%
Salesforce Platform
Salesforce Platform
Computer Software
13.5%
Information Technology and Services
11.8%
Financial Services
7.0%
Non-Profit Organization Management
4.0%
Marketing and Advertising
3.3%
Other
60.4%
Alternatives
Hotjar
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Salesforce Platform
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Add OutSystems
Discussions
Hotjar
Hotjar Discussions
What is Hotjar?
1 Comment
Mohsin N.
MN
https://boardsontop.com/longboard-size-chart/Read more
How is Hotjar different from Google Analytics?
1 Comment
Alex M.
AM
Hotjar has a better set of advanced tools to get a better look at heatmaps and visitor recordings. Where as Google Analytics majorly focuses on all the...Read more
What feedback tools do you offer?
1 Comment
Moon D.
MD
Test Your Mind, Become an Internet marketer? Read more
See all discussions
Salesforce Platform
Salesforce Platform Discussions
What are the essential Salesforce Platform features a beginner should learn to improve customer relationship management?
5 Comments
PP
Need to learn CRM data model and OOB functionality of the Salesforce CRM . Also better to start Salesforce Flow learning .Read more
How do I add an account to Salesforce Authenticator?
2 Comments
Bhavani C.
BC
You can open the Salesforce Authenticator app on your mobile device. If you're opening the app for the first time, you see a tour of the app's features. Take...Read more
What all functionalities can be used via Salesforce?
2 Comments
Crystal B.
CB
Salesforce redefines the way businesses connect with customers through service, marketing, and sales by creating a more meaningful relationship. It has...Read more
See all discussions
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Hotjar
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