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Compare Hiver and Redmine 
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At a Glance
Market Segments
Small-Business (67.0% of reviews)
Mid-Market (42.2% of reviews)
Entry-Level Pricing
Free
No pricing available
Hiver
Star Rating
(1,275)4.6 out of 5
Market Segments
Small-Business (67.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 5 pricing plansRedmine
Star Rating
(254)4.0 out of 5
Market Segments
Mid-Market (42.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about RedmineHiver vs Redmine
When assessing the two solutions, reviewers found Hiver easier to use, set up, and administer. Reviewers also preferred doing business with Hiver overall.
- Reviewers felt that Hiver meets the needs of their business better than Redmine.
- When comparing quality of ongoing product support, reviewers felt that Hiver is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Hiver over Redmine.
Pricing
Entry-Level Pricing
Hiver
Free
Free
- Multi-channel shared inboxes
- Email management
- Live chat support
Redmine
No pricing availableFree Trial
Hiver
Free Trial is available
Redmine
No trial information availableRatings
Meets Requirements
9.0
988
8.3
222
Ease of Use
9.1
1,012
7.8
222
Ease of Setup
9.0
587
7.1
88
Ease of Admin
9.2
451
8.1
84
Quality of Support
9.2
916
7.0
134
Has the product been a good partner in doing business?
9.2
442
7.7
58
Product Direction (% positive)
9.1
981
6.5
213
Features by Category
Ticket and Case Management
8.8
212
|
Verified
Not enough data
8.7
215
|
Verified
Not enough data
8.6
222
|
Verified
Not enough data
8.5
207
|
Verified
Not enough data
8.2
178
|
Verified
Not enough data
8.3
191
Not enough data
8.6
206
|
Verified
Not enough data
8.1
112
Not enough data
Generative AI
7.1
75
Not enough data
7.2
74
Not enough data
Agentic AI - Help Desk
7.1
30
Not enough data
7.0
30
Not enough data
6.6
29
Not enough data
Communication Channels
8.2
161
Not enough data
8.9
217
|
Verified
Not enough data
8.5
190
Not enough data
7.5
110
Not enough data
7.5
105
Not enough data
Platform
7.5
176
|
Verified
Not enough data
7.8
161
Not enough data
8.8
215
|
Verified
Not enough data
8.2
176
|
Verified
Not enough data
8.2
193
|
Verified
Not enough data
8.4
208
|
Verified
Not enough data
Tasks
Not enough data
8.9
34
|
Verified
Not enough data
8.9
34
|
Verified
Not enough data
8.6
34
|
Verified
Not enough data
8.3
30
|
Verified
Not enough data
7.8
30
|
Verified
Not enough data
7.5
29
|
Verified
Not enough data
7.1
28
|
Verified
Not enough data
7.2
29
|
Verified
Projects
Not enough data
8.3
30
|
Verified
Not enough data
8.0
25
|
Verified
Not enough data
7.9
26
|
Verified
Not enough data
8.0
28
|
Verified
Not enough data
8.2
29
|
Verified
Not enough data
7.3
20
|
Verified
Not enough data
Feature Not Available
Not enough data
7.5
23
|
Verified
Not enough data
7.3
20
|
Verified
Not enough data
8.2
25
|
Verified
Not enough data
8.1
24
|
Verified
Resource Management
Not enough data
8.1
26
|
Verified
Not enough data
Feature Not Available
Not enough data
8.2
25
|
Verified
Project Monitoring
Not enough data
7.3
22
|
Verified
Not enough data
7.7
23
|
Verified
Not enough data
7.6
29
|
Verified
Generative AI
Not enough data
4.7
5
Not enough data
4.0
5
Agentic AI - Project Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
7.9
149
Not enough data
7.6
143
Not enough data
6.7
141
Not enough data
Design
7.9
142
Not enough data
7.3
142
Not enough data
8.0
144
Not enough data
8.2
144
Not enough data
7.8
141
Not enough data
Generative AI
7.1
107
Not enough data
7.1
105
Not enough data
Usability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
7.3
5
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Sorting & Filtering
8.1
351
Not enough data
8.8
386
Not enough data
7.5
331
Not enough data
7.9
348
Not enough data
Integrations
6.8
287
Not enough data
9.3
396
Not enough data
7.1
282
Not enough data
Time Management
8.7
352
Not enough data
8.5
345
Not enough data
8.0
314
Not enough data
Generative AI
7.4
205
Not enough data
7.1
200
Not enough data
7.4
203
Not enough data
Agentic AI - Email Management
7.0
32
Not enough data
7.0
33
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Internal Use
7.8
161
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.4
7
Not enough data
Self-Service Experience
7.9
8
Not enough data
7.7
8
Not enough data
7.7
8
Not enough data
7.3
8
Not enough data
7.5
8
Not enough data
Self-Service Platform
7.9
8
Not enough data
8.1
8
Not enough data
7.7
8
Not enough data
7.9
8
Not enough data
Agentic AI - Customer Self-Service
7.4
7
Not enough data
7.6
7
Not enough data
7.6
7
Not enough data
6.7
7
Not enough data
6.7
7
Not enough data
7.1
7
Not enough data
7.4
7
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
9.0
5
Not enough data
9.0
5
Not enough data
Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Ticket Management - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Support Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Google Workspace Communication Tools
6.7
5
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Hiver and Redmine share no categories
Unique Categories
Hiver is categorized as Email Management, Digital Customer Service Platforms, Shared Inbox, Customer Communications Management, Live Chat, Help Desk, Customer Self-Service, Complaint Management, Conversational Support, Social Customer Service, Customer Service Automation, Google Workspace Communication Tools, AI IT Agents, and Chatbots
Redmine is categorized as Project Management
Reviews
Reviewers' Company Size
Hiver
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Redmine
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
6.9%
Marketing and Advertising
5.4%
Information Technology and Services
5.3%
Accounting
4.9%
Financial Services
4.2%
Other
73.3%
Information Technology and Services
26.2%
Computer Software
19.0%
Internet
5.2%
Marketing and Advertising
4.0%
Higher Education
3.2%
Other
42.5%
Discussions
What is the future development direction for Hiver?
1 Comment
NR
Hi George. Thanks for being a Hiver champion over the years. I'm Niraj, founder and CEO at Hiver. Hope you remembers our communication from a few years back...Read more
Is there a way to make pending items show up in my hiver inbox? Right now, they are separate.
1 Comment
PA
Hi Makisha,
I am Pratibha from the Product team at Hiver.
As of now, there's no way to show Pending conversations assigned to you in your Inbox. But I...Read more
How can i separate Hiver tickets from my own emails in Gmail?
1 Comment
RG
We just create a filter that auto archives anything in the Shared Inbox from Hiver so that those emails only show up in the Hiver folder. Read more
Is Redmine provides tools for a flexible import from a simple CSV file?
1 Comment
SD
Although there are a lot of export tools built in including CSV format, there isn't much in the way of import. You might want to look through the 3rd party...Read more
What is the use of redmine tool?
1 Comment
PK
It is mostly used to track bugs and can be used to track efforts of employees as well.Read more
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