Compare Salesforce Service Cloud Software and Hive Team Collaboration Software 
At a Glance
Market Segments
Mid-Market (42.7% of reviews)
Small-Business (62.3% of reviews)
Entry-Level Pricing
Starting at $25.00 1 User Per Month
Free
Agentforce Service (formerly Salesforce Service Cloud)
Star Rating
(7,268)4.4 out of 5
Market Segments
Mid-Market (42.7% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $25.00 1 User Per Month
Free Trial is available
Browse all 5 pricing plansHive
Star Rating
(658)4.6 out of 5
Market Segments
Small-Business (62.3% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 4 pricing plansAgentforce Service (formerly Salesforce Service Cloud) vs Hive
When assessing the two solutions, reviewers found Hive easier to use, set up, and administer. Reviewers also preferred doing business with Hive overall.
- Reviewers felt that Hive meets the needs of their business better than Agentforce Service (formerly Salesforce Service Cloud).
- When comparing quality of ongoing product support, reviewers felt that Hive is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Hive over Agentforce Service (formerly Salesforce Service Cloud).
Pricing
Entry-Level Pricing
Agentforce Service (formerly Salesforce Service Cloud)
Starter Suite
Starting at $25.00
1 User Per Month
The simple CRM suite for marketing, sales, service, and commerce.
- Case Management
- Knowledge Management
- Salesforce Mobile App
Hive
Hive Free
Free
Best for light project management.
- My Actions to-do list
- Unlimited task management
- Gantt, Kanban, summary and calendar views
Free Trial
Agentforce Service (formerly Salesforce Service Cloud)
Free Trial is available
Hive
Free Trial is available
Ratings
Meets Requirements
8.6
2,822
9.2
546
Ease of Use
8.4
5,414
9.1
548
Ease of Setup
7.9
4,169
9.3
270
Ease of Admin
8.2
1,553
9.1
187
Quality of Support
8.3
2,598
9.3
490
Has the product been a good partner in doing business?
8.7
1,533
9.5
187
Product Direction (% positive)
8.3
2,772
9.6
522
Features by Category
Ticket and Case Management
8.5
1212
|
Verified
Not enough data
8.4
1214
|
Verified
Not enough data
8.3
1255
|
Verified
Not enough data
8.3
1168
|
Verified
Not enough data
8.1
983
Not enough data
7.9
1169
|
Verified
Not enough data
8.3
1151
|
Verified
Not enough data
8.5
1051
|
Verified
Not enough data
Generative AI
7.7
180
Not enough data
7.6
179
Not enough data
Agentic AI - Help Desk
8.3
66
Not enough data
8.4
60
Not enough data
8.3
64
Not enough data
Communication Channels
8.4
1022
|
Verified
Not enough data
8.6
1212
|
Verified
Not enough data
8.1
855
Not enough data
8.0
809
|
Verified
Not enough data
8.1
768
Not enough data
Platform
7.8
554
|
Verified
Not enough data
8.3
818
|
Verified
Not enough data
8.6
694
|
Verified
Not enough data
8.3
626
|
Verified
Not enough data
8.2
1151
|
Verified
Not enough data
8.2
1170
|
Verified
Not enough data
Tasks
Not enough data
9.4
295
|
Verified
Not enough data
9.3
295
|
Verified
Not enough data
9.2
286
|
Verified
Not enough data
9.1
290
|
Verified
Not enough data
8.7
260
|
Verified
Not enough data
8.3
227
|
Verified
Not enough data
8.8
271
|
Verified
Not enough data
8.9
254
|
Verified
Projects
Not enough data
9.2
261
|
Verified
Not enough data
9.0
234
|
Verified
Not enough data
8.6
214
|
Verified
Not enough data
8.8
259
|
Verified
Not enough data
9.1
269
|
Verified
Not enough data
7.7
127
Not enough data
8.4
186
Not enough data
8.9
239
|
Verified
Not enough data
8.1
132
Not enough data
8.4
200
|
Verified
Not enough data
8.4
178
|
Verified
Resource Management
Not enough data
8.2
175
|
Verified
Not enough data
8.6
189
|
Verified
Not enough data
8.8
210
|
Verified
Project Monitoring
Not enough data
8.2
169
|
Verified
Not enough data
8.5
180
|
Verified
Not enough data
8.7
219
|
Verified
Generative AI
Not enough data
7.4
83
Not enough data
7.2
83
Agentic AI - Project Management
Not enough data
7.6
19
Not enough data
8.2
19
Not enough data
8.0
19
Not enough data
7.9
18
Not enough data
7.4
19
Not enough data
7.7
18
Not enough data
8.2
18
Portfolio Management
Not enough data
8.6
66
Not enough data
9.3
69
Not enough data
8.7
67
Not enough data
Feature Not Available
Project Management
Not enough data
9.0
71
Not enough data
8.9
71
Not enough data
8.7
67
Resource Management
Not enough data
8.7
67
Not enough data
8.7
66
Not enough data
8.8
68
Data & Analytics
Not enough data
8.7
67
Not enough data
8.9
67
Not enough data
8.7
67
Not enough data
8.4
66
Strategy - Project and Portfolio Management
Not enough data
8.6
45
Not enough data
8.9
46
Not enough data
8.8
47
Not enough data
8.5
46
Not enough data
9.0
46
Not enough data
8.6
46
Not enough data
8.8
46
Not enough data
9.0
47
Not enough data
9.0
46
Not enough data
8.8
46
Analytics
Not enough data
9.6
16
Execution
Not enough data
9.8
16
Not enough data
9.7
16
Not enough data
9.8
15
Roadmapping
Not enough data
8.9
16
Not enough data
9.3
15
Business Instant Messaging
Not enough data
9.1
96
Not enough data
8.9
104
Not enough data
8.4
97
Business Instant Messaging
Not enough data
8.4
53
Not enough data
8.3
55
Business Instant Messaging
Not enough data
7.8
94
Not enough data
9.3
103
Not enough data
8.9
85
Generative AI - Business Instant Messaging
Not enough data
8.9
16
AI - Business Instant Messaging
Not enough data
8.7
14
Not enough data
8.8
16
Not enough data
8.7
15
Not enough data
8.8
15
Agentic AI - Business Instant Messaging
Not enough data
9.2
8
Not enough data
9.4
8
Administration
8.8
230
Not enough data
8.8
229
Not enough data
8.6
226
Not enough data
Knowledge Management
8.8
221
Not enough data
8.6
213
Not enough data
8.5
211
Not enough data
Compliance
8.7
229
Not enough data
8.7
226
Not enough data
8.6
226
Not enough data
8.6
223
Not enough data
Customer Support
8.2
212
Not enough data
8.2
205
Not enough data
8.0
194
Not enough data
Data Security
8.6
218
Not enough data
8.7
219
Not enough data
9.0
220
Not enough data
9.1
220
Not enough data
Administration
8.6
212
Not enough data
8.9
212
Not enough data
8.9
216
Not enough data
Generative AI
7.5
150
Not enough data
Grammar
Not enough data
7.4
9
Not enough data
8.1
7
Not enough data
9.0
7
Formatting
Not enough data
7.9
7
Not enough data
8.3
7
Not enough data
7.6
7
Content
Not enough data
8.3
7
Not enough data
8.3
7
Not enough data
7.2
6
Product Type
Not enough data
9.0
7
Not enough data
Feature Not Available
Generative AI
Not enough data
9.3
5
Not enough data
8.0
5
Setup
Not enough data
8.8
78
Not enough data
9.1
82
Not enough data
8.6
84
Not enough data
8.9
90
Management
Not enough data
8.9
81
Not enough data
8.5
73
Not enough data
8.0
77
Generative AI
Not enough data
7.6
51
Agentic AI - Workflow Management
Not enough data
7.8
13
Not enough data
7.8
13
Not enough data
7.9
13
Not enough data
8.1
13
Not enough data
7.8
12
Not enough data
8.1
12
Not enough data
7.9
12
Channels
8.5
124
Not enough data
8.3
118
Not enough data
7.5
117
Not enough data
Design
8.4
115
Not enough data
8.0
115
Not enough data
8.3
118
Not enough data
8.4
118
Not enough data
8.5
114
Not enough data
Generative AI
7.4
111
Not enough data
7.5
110
Not enough data
Usability
8.6
204
Not enough data
8.6
207
Not enough data
8.7
205
Not enough data
Reporting
8.7
204
Not enough data
8.3
198
Not enough data
8.6
201
Not enough data
Generative AI
7.6
179
Not enough data
7.6
180
Not enough data
Quality Assurance
8.8
70
Not enough data
8.7
67
Not enough data
8.7
69
Not enough data
Engagement
8.8
68
Not enough data
8.8
68
Not enough data
8.8
68
Not enough data
Performance
8.7
69
Not enough data
8.8
69
Not enough data
Generative AI
7.7
59
Not enough data
8.0
60
Not enough data
Channels
7.4
275
Not enough data
7.3
269
Not enough data
7.9
273
Not enough data
7.3
266
Not enough data
8.8
280
Not enough data
Generative AI
7.0
217
Not enough data
Functions
7.9
269
Not enough data
8.0
266
Not enough data
7.6
258
Not enough data
7.2
254
Not enough data
7.2
256
Not enough data
7.2
259
Not enough data
7.7
259
Not enough data
8.0
258
Not enough data
Agentic AI - Contact Center
9.2
6
Not enough data
9.4
6
Not enough data
8.6
6
Not enough data
9.2
6
Not enough data
Administrative
7.9
255
Not enough data
8.5
260
Not enough data
8.5
258
Not enough data
7.7
247
Not enough data
7.7
252
Not enough data
Communication
Not enough data
9.9
16
Not enough data
9.9
16
Not enough data
9.3
17
Not enough data
9.3
17
Goal Creation
Not enough data
9.1
13
Not enough data
9.1
13
Not enough data
Feature Not Available
Not enough data
9.7
15
Agentic AI - Objectives and Key Results (OKR)
Not enough data
9.4
6
Not enough data
10.0
6
Tasks
Not enough data
9.6
44
Not enough data
9.3
42
Not enough data
9.2
41
Agentic AI - Kanban Project Management
Not enough data
8.3
9
Not enough data
8.3
9
Not enough data
8.3
9
Not enough data
9.6
8
Not enough data
9.0
8
Not enough data
9.2
8
Not enough data
9.4
8
Kanban Boards
Not enough data
9.4
42
Not enough data
9.5
43
Not enough data
9.7
42
Planning
Not enough data
9.2
42
Not enough data
8.8
37
Not enough data
9.0
37
Platform Basics
Not enough data
9.2
33
Not enough data
9.4
32
Not enough data
9.3
30
Not enough data
8.3
27
Not enough data
9.0
31
Not enough data
8.7
32
Content Planning
Not enough data
9.4
30
Not enough data
9.4
34
Not enough data
9.6
30
Marketing Campaign Performance
Not enough data
8.5
26
Not enough data
9.2
30
Agentic AI - Marketing Calendar
Not enough data
8.6
6
Not enough data
8.1
6
Not enough data
8.6
6
Not enough data
8.6
6
Other Features
Not enough data
8.7
30
Not enough data
8.7
29
Task Creation
Not enough data
9.5
48
Not enough data
9.5
46
Not enough data
9.2
48
Not enough data
8.7
43
Task Management
Not enough data
9.4
48
Not enough data
9.4
46
Not enough data
9.2
44
Not enough data
9.1
44
Generative AI
Not enough data
7.5
18
Not enough data
7.6
18
Automation
Not enough data
9.1
39
Not enough data
8.9
38
Not enough data
8.9
35
Administration
Not enough data
9.0
37
Not enough data
8.6
37
Not enough data
8.9
36
Project management
Not enough data
9.3
36
Not enough data
9.1
38
Not enough data
8.9
40
Not enough data
9.0
37
Not enough data
8.9
36
Not enough data
8.7
35
Not enough data
8.9
37
Workload
Not enough data
8.8
36
Not enough data
8.9
35
Not enough data
8.4
35
Not enough data
8.5
34
Communication & Collaboration
Not enough data
8.7
36
Not enough data
9.1
35
Not enough data
9.3
38
Cost Management
Not enough data
8.2
36
Not enough data
8.1
33
Not enough data
8.1
33
Integration
Not enough data
8.2
34
Not enough data
8.5
33
Not enough data
8.2
34
Generative AI
Not enough data
7.5
17
Not enough data
7.3
17
Agentic AI - Work Management
Not enough data
8.2
10
Not enough data
8.3
10
Not enough data
8.3
10
Not enough data
7.8
10
Workforce Management
7.9
56
Not enough data
7.9
56
Not enough data
7.4
55
Not enough data
7.8
55
Not enough data
7.6
55
Not enough data
Administration
8.2
56
Not enough data
8.3
55
Not enough data
8.4
55
Not enough data
7.6
54
Not enough data
7.7
54
Not enough data
Conversational Platform
8.5
102
Not enough data
8.6
102
Not enough data
8.1
99
Not enough data
8.2
104
Not enough data
Support Automation
8.1
101
Not enough data
8.1
99
Not enough data
8.1
100
Not enough data
8.0
99
Not enough data
Generative AI
7.4
95
Not enough data
7.4
94
Not enough data
Customization
Not enough data
9.2
22
Not enough data
9.1
20
Not enough data
9.0
19
Not enough data
8.8
21
Additional Functionality
Not enough data
8.9
19
Not enough data
Feature Not Available
Not enough data
9.5
22
Not enough data
7.5
17
Not enough data
7.1
8
Sorting & Filtering
Not enough data
10.0
5
Not enough data
9.7
5
Not enough data
9.7
5
Not enough data
10.0
5
Integrations
Not enough data
10.0
5
Not enough data
10.0
5
Not enough data
10.0
5
Time Management
Not enough data
9.3
5
Not enough data
10.0
5
Not enough data
9.0
5
Generative AI
Not enough data
10.0
5
Not enough data
10.0
5
Not enough data
10.0
5
Agentic AI - Email Management
Not enough data
10.0
5
Not enough data
10.0
5
Customer Support
8.3
144
Not enough data
7.9
139
Not enough data
8.2
139
Not enough data
Automation
8.2
146
Not enough data
8.2
144
Not enough data
8.1
144
Not enough data
Artificial Intelligence
7.6
138
Not enough data
7.7
137
Not enough data
7.4
135
Not enough data
Generative AI
7.8
108
Not enough data
7.7
107
Not enough data
7.7
108
Not enough data
Communication
8.5
310
|
Verified
Not enough data
8.6
329
|
Verified
Not enough data
8.4
275
|
Verified
Not enough data
8.5
277
|
Verified
Not enough data
7.8
160
Not enough data
Internal Use
8.3
818
|
Verified
Not enough data
8.3
296
|
Verified
Not enough data
8.5
288
|
Verified
Not enough data
8.4
318
|
Verified
Not enough data
8.5
289
|
Verified
Not enough data
8.7
323
|
Verified
Not enough data
Generative AI
7.2
126
Not enough data
Self-Service Experience
8.6
593
Not enough data
8.3
578
Not enough data
8.3
527
Not enough data
7.9
213
Not enough data
8.4
223
Not enough data
Self-Service Platform
8.4
222
Not enough data
8.6
230
Not enough data
7.6
201
Not enough data
8.5
215
Not enough data
Agentic AI - Customer Self-Service
8.3
6
Not enough data
8.3
6
Not enough data
8.8
7
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
8.9
6
Not enough data
8.6
6
Not enough data
Generative AI
7.9(won by default)
54
Not enough data
8.0(won by default)
54
Not enough data
Process
8.6(won by default)
244
Not enough data
8.6(won by default)
264
Not enough data
8.3(won by default)
225
Not enough data
Channels
8.8(won by default)
273
Not enough data
8.4(won by default)
248
Not enough data
8.5(won by default)
231
Not enough data
8.6(won by default)
232
Not enough data
8.6(won by default)
214
Not enough data
Insight
8.6(won by default)
230
Not enough data
8.8(won by default)
265
Not enough data
8.5(won by default)
204
Not enough data
8.7(won by default)
252
Not enough data
Generative AI
8.0
79
Not enough data
7.9
80
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Survey Management
8.6
29
Not enough data
8.3
29
Not enough data
8.6
29
Not enough data
8.7
29
Not enough data
Process Management
8.3
29
Not enough data
8.4
28
Not enough data
8.7
29
Not enough data
8.5
28
Not enough data
System Management
9.0
29
Not enough data
8.6
28
Not enough data
Proofing Features - Online Proofing
Not enough data
7.8
10
Not enough data
Feature Not Available
Not enough data
8.5
10
Platform - Online Proofing
Not enough data
8.5
10
Not enough data
8.8
10
Not enough data
8.8
10
Not enough data
8.5
10
Not enough data
Feature Not Available
Workflow and Collaboration - Online Proofing
Not enough data
9.2
10
Not enough data
9.5
10
Agentic AI - Google Workspace Project Management
Not enough data
10.0
6
Not enough data
9.7
6
Agentic AI - Marketing Resource Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Note-Taking Software
Not enough data
Not enough data
Time Tracking
Not enough data
8.7
51
Not enough data
9.5
55
Not enough data
8.4
49
Client Invoicing
Not enough data
7.8
42
Not enough data
7.4
38
Not enough data
8.1
42
Mobile Time Tracking
Not enough data
9.1
49
Administration
Not enough data
8.9
48
Not enough data
9.1
53
Not enough data
9.2
54
Not enough data
Feature Not Available
Not enough data
9.4
53
Platform
Not enough data
9.1
49
Not enough data
8.5
38
Not enough data
8.2
34
Not enough data
9.4
52
Not enough data
9.1
43
Not enough data
Feature Not Available
Categories
Categories
Shared Categories
Agentforce Service (formerly Salesforce Service Cloud) and Hive share no categories
Unique Categories
Agentforce Service (formerly Salesforce Service Cloud) is categorized as Digital Customer Service Platforms, Contact Center Quality Assurance, Conversational Support, Complaint Management, Customer Communications Management, Contact Center Knowledge Base, Social Customer Service, Live Chat, Help Desk, Contact Center Workforce, Enterprise Feedback Management, Contact Center, Customer Self-Service, and Customer Service Automation
Hive is categorized as Marketing Calendar, Work Management, Business Instant Messaging, Kanban Project Management, Objectives and Key Results (OKR), Workflow Management, AI Writing Assistant, Strategy and Innovation Roadmapping Tools, Project and Portfolio Management, Online Proofing, Online Form Builder, Google Workspace Project Management, Note-Taking Software, Task Management, Time Tracking, Project Management, Marketing Resource Management, and Email Management
Reviews
Reviewers' Company Size
Agentforce Service (formerly Salesforce Service Cloud)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Hive
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
11.3%
Computer Software
9.2%
Financial Services
7.7%
Manufacturing
4.3%
Non-Profit Organization Management
3.8%
Other
63.6%
Marketing and Advertising
23.2%
Information Technology and Services
7.2%
Computer Software
5.6%
Non-Profit Organization Management
4.5%
Consumer Services
3.9%
Other
55.5%
Alternatives
Discussions
How is Salesforce Service Cloud being used to enhance operational efficiency and user experience in its specific field?
4 Comments
AB
Salesforce Service Cloud's robust case management system allows your team to track and manage customer cases. This helps ensure that no customer issue falls...Read more
How does Salesforce Service Cloud contribute to creating a more responsive and efficient customer service experience?
3 Comments
JS
Customer 360 and being able to hand off cases effectivelyRead more
Does salesforce have a customer portal?
3 Comments
AK
In recent years, playing at online casinos has grown in popularity, and https://woocasinoaustralia.com is one of the best options out there for those seeking...Read more
Can I control who sees what in my Hive workspace?
2 Comments
Official Response from Hive
Admins can have complete control over what messaging groups and projects a person can view. If someone is not added as a member of a project, it is...Read more
Do you have the ability to chat with colleagues?
2 Comments
Official Response from Hive
We do offer chat! You can either use our built-in Hive messenger or you can integrate with Slack. They are both accessible right from our simple dashboard.Read more
how do I assign tasks to other people to pass on specific dates and repeat themselves?
1 Comment
JD
You can navigate to add date inside the task setup and click on Set recurring to establish how often that will repeat.Read more
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