Compare Helpwise and Zoho Desk 
At a Glance
Market Segments
Small-Business (90.4% of reviews)
Small-Business (72.8% of reviews)
Entry-Level Pricing
$12.00 1 User Per Month
$0.00
Helpwise
Star Rating
(181)4.6 out of 5
Market Segments
Small-Business (90.4% of reviews)
Pros & Cons
Entry-Level Pricing
$12.00 1 User Per Month
Browse all 4 pricing plansZoho Desk
Star Rating
(7,441)4.4 out of 5
Market Segments
Small-Business (72.8% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zoho Desk excels in providing a smooth and intuitive user experience, with many users highlighting the platform's flexibility to create fields and workflows. This adaptability allows teams to tailor the software to their specific needs, making it a strong choice for businesses looking for customization.
- Users say that Helpwise stands out for its collaborative features, which are particularly beneficial for remote teams. Reviewers appreciate the colorful tags and internal notes that help keep their tickets organized and facilitate team discussions, enhancing communication and teamwork.
- According to verified reviews, Zoho Desk's implementation process is praised for its speed and efficiency. New users have noted that the setup was quick and that tickets were automatically organized, contributing to a seamless onboarding experience.
- Reviewers mention that Helpwise is easy to understand and train on, with many users reporting that their teams adopted the platform without any friction. This ease of use is a significant advantage for organizations looking to minimize training time and maximize productivity.
- G2 reviewers highlight that Zoho Desk offers robust automation tools and SLA features, which users found simple to configure. This capability has reportedly improved efficiency in ticket management, allowing teams to focus on more critical tasks.
- Users report that while Helpwise provides excellent support, with quick response times, Zoho Desk's overall quality and satisfaction metrics are higher, indicating a more comprehensive solution for businesses that require extensive help desk functionalities.
Pricing
Entry-Level Pricing
Helpwise
Standard
$12.00
1 User Per Month
- 5 Shared Inboxes (Email & Facebook Only)
- Minimum 2, Maximum 10 users
- 3 Automation Rules
Zoho Desk
FREE
$0.00
Completely Free upto 3 agents
- Email Ticketing
- Customer Management
- Private Knowledge Base
Free Trial
Helpwise
Free Trial is available
Zoho Desk
Free Trial is available
Ratings
Meets Requirements
8.9
124
8.7
5,964
Ease of Use
9.0
126
8.5
6,044
Ease of Setup
9.1
82
8.1
5,317
Ease of Admin
9.1
82
8.3
4,925
Quality of Support
9.2
116
8.3
5,360
Has the product been a good partner in doing business?
9.4
78
8.4
4,453
Product Direction (% positive)
9.4
102
8.9
5,714
Features by Category
Ticket and Case Management
9.0
24
8.6
3438
|
Verified
9.1
25
8.5
3355
|
Verified
9.1
23
8.3
3163
|
Verified
9.0
20
8.3
2952
|
Verified
8.8
19
8.2
2679
|
Verified
9.0
26
8.4
2916
|
Verified
9.1
25
8.5
2932
|
Verified
8.0
24
8.3
2526
|
Verified
Generative AI
Not enough data
7.4
967
Not enough data
7.4
953
Agentic AI - Help Desk
Not enough data
7.1
357
Not enough data
7.1
360
Not enough data
7.2
358
Communication Channels
Feature Not Available
8.3
2877
|
Verified
9.4
24
8.6
3117
|
Verified
9.2
22
8.2
2420
|
Verified
8.4
19
8.0
2163
|
Verified
7.0
16
7.8
1923
|
Verified
Platform
7.4
23
8.1
2306
|
Verified
8.6
20
8.2
2750
|
Verified
8.8
26
8.4
2853
|
Verified
8.9
21
8.2
2314
|
Verified
8.0
21
8.2
2832
|
Verified
8.2
21
8.4
2979
|
Verified
Messenger
8.8
7
Not enough data
Feature Not Available
Not enough data
8.8
7
Not enough data
8.3
8
Not enough data
Channels
8.8
7
Not enough data
9.0
7
Not enough data
9.7
6
Not enough data
Feature Not Available
Not enough data
9.5
7
Not enough data
Customers
Feature Not Available
Not enough data
9.4
8
Not enough data
9.0
8
Not enough data
9.0
7
Not enough data
Feature Not Available
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
8.2
345
Not enough data
8.2
343
Not enough data
8.4
346
Knowledge Management
Not enough data
8.6
325
Not enough data
8.2
316
Not enough data
8.2
322
Compliance
Not enough data
8.4
338
Not enough data
8.3
335
Not enough data
8.2
337
Not enough data
8.1
335
Customer Support
Not enough data
8.2
311
Not enough data
8.2
312
Not enough data
8.0
310
Data Security
Not enough data
8.1
337
Not enough data
8.1
331
Not enough data
8.4
335
Not enough data
8.4
333
Administration
Not enough data
8.1
313
Not enough data
8.4
315
Not enough data
8.5
313
Generative AI
Not enough data
7.6
248
Channels
9.3
28
8.2
579
8.7
22
8.0
556
Feature Not Available
Feature Not Available
Design
Feature Not Available
7.9
545
Feature Not Available
7.7
554
8.1
32
8.1
551
8.9
31
8.1
547
8.5
25
8.1
531
Generative AI
8.1
7
7.5
426
8.1
7
7.5
419
Usability
Not enough data
8.3
448
Not enough data
8.3
442
Not enough data
8.3
434
Reporting
Not enough data
8.3
431
Not enough data
8.2
416
Not enough data
8.3
423
Generative AI
Not enough data
7.7
329
Not enough data
7.8
324
Inbox Tools
9.2
36
Not enough data
8.5
39
Not enough data
8.7
31
Not enough data
8.5
36
Not enough data
Coordination Tools
8.2
24
Not enough data
8.4
29
Not enough data
8.5
29
Not enough data
Software Options
Feature Not Available
Not enough data
7.5
33
Not enough data
Email Client - Agentic AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
8.0
5
Not enough data
7.3
5
Not enough data
7.7
5
Not enough data
7.7
5
Not enough data
7.3
5
Not enough data
Platform
8.7
5
Not enough data
8.0
5
Not enough data
7.7
5
Not enough data
7.3
5
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
7.9
18
Not enough data
8.1
18
Not enough data
7.8
16
Not enough data
7.8
17
Not enough data
Support Automation
8.1
17
Not enough data
8.1
15
Not enough data
7.6
14
Not enough data
7.9
18
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.9
175
Not enough data
8.0
177
Not enough data
Feature Not Available
Communication
8.8
12
8.8
718
|
Verified
9.2
15
8.7
759
|
Verified
8.8
11
8.6
658
8.9
11
8.6
631
|
Verified
Feature Not Available
8.3
355
Internal Use
8.6
20
8.2
2750
|
Verified
9.1
13
Feature Not Available
8.8
11
8.4
455
9.3
12
8.7
714
|
Verified
9.3
15
8.6
692
|
Verified
9.4
13
8.6
707
|
Verified
Generative AI
Not enough data
7.7
423
Self-Service Experience
9.0
10
8.5
1514
9.0
10
8.4
1472
Feature Not Available
8.1
1279
8.0
9
8.1
772
Feature Not Available
8.2
817
Self-Service Platform
8.7
9
8.3
843
9.2
10
8.3
819
Feature Not Available
7.8
732
9.3
9
8.2
767
Agentic AI - Customer Self-Service
Not enough data
7.7
79
Not enough data
7.7
80
Not enough data
7.9
79
Not enough data
7.8
84
Not enough data
7.8
82
Not enough data
7.8
80
Not enough data
7.7
83
Generative AI
Not enough data
8.2(won by default)
119
Not enough data
8.1(won by default)
117
Process
9.8(won by 1.1)
9
8.7
491
9.4(won by 0.4)
8
9.0
638
9.6(won by 1.1)
8
8.5
490
Channels
9.8(won by 0.8)
11
9.0
627
9.8(won by 1.3)
8
8.5
545
9.2(won by 0.5)
8
8.7
516
8.9(won by 0.3)
6
8.6
459
9.4(won by 0.6)
8
8.8
485
Insight
9.0(won by 0.3)
5
8.7
494
9.5(won by 0.6)
7
8.9
546
9.3(won by 0.5)
7
8.8
516
9.4(won by 0.4)
8
9.0
591
Generative AI
Not enough data
7.7
185
Not enough data
7.7
184
Agentic AI - Google Workspace for Sales
Not enough data
7.2
6
Not enough data
7.5
6
Not enough data
6.9
6
Not enough data
6.9
6
Not enough data
7.2
6
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Helpwise and Zoho Desk are categorized as Digital Customer Service Platforms, Customer Communications Management, Social Customer Service, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Helpwise is categorized as Email Client, Shared Inbox, Conversational Support, Conversational Marketing, and Chatbots
Zoho Desk is categorized as AI Customer Support Agents, Complaint Management, Contact Center Knowledge Base, and Google Workspace for Sales
Reviews
Reviewers' Company Size
Helpwise
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
14.6%
Computer Software
9.0%
Information Technology and Services
6.7%
Professional Training & Coaching
5.1%
Real Estate
4.5%
Other
60.1%
Information Technology and Services
17.8%
Computer Software
10.7%
Computer & Network Security
4.1%
Financial Services
3.6%
Retail
3.5%
Other
60.1%
Discussions
What is Helpwise used for?
1 Comment
DV
<p>For managing shared inboxes with support teams mainly. Also has great multi-channel integrations for bringing in JustCall (same devs), twilio, social...Read more
Helpwise has no more discussions with answers
Where do I find training VDO?
3 Comments
TW
I agree with you. VOD training is essential for fast implementation and developing "best practice" for your Desk software. I'm sure you have already...Read more
Is it possible for you to make integration with G suite a breeze?
2 Comments
PS
Hi Daniel,
Here are the steps to configure email forwarding from Gsuite to Zoho Desk:
Sign in to the Google Admin Console.
Click Apps, then click G...Read more
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