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At a Glance
Market Segments
Small-Business (90.4% of reviews)
Small-Business (72.6% of reviews)
Entry-Level Pricing
$12.00 1 User Per Month
$0.00
Helpwise
Star Rating
(182)4.6 out of 5
Market Segments
Small-Business (90.4% of reviews)
Pros & Cons
Entry-Level Pricing
$12.00 1 User Per Month
Browse all 4 pricing plansZoho Desk
Star Rating
(7,114)4.4 out of 5
Market Segments
Small-Business (72.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Zoho Desk offers a solid ticket creation user experience with a score of 8.7, while Helpwise excels with a score of 8.9, making it easier for teams to manage incoming requests efficiently.
- Reviewers mention that Helpwise shines in its workflow automation capabilities, scoring 9.1 compared to Zoho Desk's 8.4, which allows for more streamlined processes and reduced manual effort.
- G2 users highlight that Helpwise's quality of support is rated at 9.2, significantly higher than Zoho Desk's 8.3, indicating that users feel more supported and valued when using Helpwise.
- Users on G2 appreciate Helpwise's multi-channel coverage, scoring 9.4, which surpasses Zoho Desk's 8.3, allowing businesses to engage customers across various platforms seamlessly.
- Reviewers say that Helpwise's ticket collaboration features, rated at 9.1, provide a more effective environment for team communication compared to Zoho Desk's 8.6, enhancing teamwork on customer issues.
- Users report that Helpwise's self-service experience, particularly its knowledge base, scores 9.0, outperforming Zoho Desk's 8.6, which helps customers find solutions independently and reduces support workload.
Pricing
Entry-Level Pricing
Helpwise
Standard
$12.00
1 User Per Month
- 5 Shared Inboxes (Email & Facebook Only)
- Minimum 2, Maximum 10 users
- 3 Automation Rules
Zoho Desk
FREE
$0.00
Completely Free upto 3 agents
- Email Ticketing
- Customer Management
- Private Knowledge Base
Free Trial
Helpwise
Free Trial is available
Zoho Desk
Free Trial is available
Ratings
Meets Requirements
8.9
124
8.7
5,650
Ease of Use
9.0
126
8.5
5,728
Ease of Setup
9.1
82
8.1
5,003
Ease of Admin
9.1
82
8.3
4,711
Quality of Support
9.2
116
8.3
5,081
Has the product been a good partner in doing business?
9.4
78
8.4
4,252
Product Direction (% positive)
9.4
102
8.9
5,416
Features by Category
Ticket and Case Management
9.0
24
8.6
3310
|
Verified
9.1
25
8.5
3286
|
Verified
9.1
23
8.3
3058
|
Verified
9.0
20
8.3
2911
|
Verified
8.8
19
8.2
2624
|
Verified
9.0
26
8.4
2905
|
Verified
9.1
25
8.5
2911
|
Verified
8.0
24
8.3
2498
|
Verified
Generative AI
Not enough data
7.4
960
Not enough data
7.4
949
Agentic AI - Help Desk
Not enough data
7.1
357
Not enough data
7.1
360
Not enough data
7.2
354
Communication Channels
Feature Not Available
8.3
2851
|
Verified
9.4
24
8.6
3069
|
Verified
9.2
22
8.2
2381
|
Verified
8.4
19
8.0
2144
|
Verified
7.0
16
7.8
1906
|
Verified
Platform
7.4
23
8.1
2277
|
Verified
8.6
20
8.2
2724
|
Verified
8.8
26
8.4
2823
|
Verified
8.9
21
8.1
2238
|
Verified
8.0
21
8.2
2783
|
Verified
8.2
21
8.4
2940
|
Verified
Messenger
8.8
7
Not enough data
Feature Not Available
Not enough data
8.8
7
Not enough data
8.3
8
Not enough data
Channels
8.8
7
Not enough data
9.0
7
Not enough data
9.7
6
Not enough data
Feature Not Available
Not enough data
9.5
7
Not enough data
Customers
Feature Not Available
Not enough data
9.4
8
Not enough data
9.0
8
Not enough data
9.0
7
Not enough data
Feature Not Available
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
8.2
342
Not enough data
8.2
341
Not enough data
8.4
344
Knowledge Management
Not enough data
8.6
321
Not enough data
8.2
315
Not enough data
8.2
320
Compliance
Not enough data
8.3
337
Not enough data
8.3
334
Not enough data
8.2
335
Not enough data
8.1
334
Customer Support
Not enough data
8.2
311
Not enough data
8.2
311
Not enough data
8.0
309
Data Security
Not enough data
8.1
336
Not enough data
8.1
330
Not enough data
8.4
335
Not enough data
8.4
331
Administration
Not enough data
8.1
313
Not enough data
8.4
314
Not enough data
8.5
311
Generative AI
Not enough data
7.6
248
Channels
9.3
28
8.2
570
8.7
22
8.0
556
Feature Not Available
7.3
549
Design
Feature Not Available
7.9
546
Feature Not Available
7.7
555
8.1
32
8.1
551
8.9
31
8.1
546
8.5
25
8.1
532
Generative AI
8.1
7
7.5
427
8.1
7
7.5
420
Usability
Not enough data
8.3
445
Not enough data
8.3
441
Not enough data
8.3
434
Reporting
Not enough data
8.3
428
Not enough data
8.2
414
Not enough data
8.3
421
Generative AI
Not enough data
7.7
329
Not enough data
7.8
324
Inbox Tools
9.2
36
Not enough data
8.5
39
Not enough data
8.7
31
Not enough data
8.5
36
Not enough data
Coordination Tools
8.2
24
Not enough data
8.4
29
Not enough data
8.5
29
Not enough data
Software Options
Feature Not Available
Not enough data
7.5
33
Not enough data
Email Client - Agentic AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
8.0
5
Not enough data
7.3
5
Not enough data
7.7
5
Not enough data
7.7
5
Not enough data
7.3
5
Not enough data
Platform
8.7
5
Not enough data
8.0
5
Not enough data
7.7
5
Not enough data
7.3
5
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
7.9
18
Not enough data
8.1
18
Not enough data
7.8
16
Not enough data
7.8
17
Not enough data
Support Automation
8.1
17
Not enough data
8.1
15
Not enough data
7.6
14
Not enough data
7.9
18
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.9
176
Not enough data
8.0
178
Not enough data
7.8
177
Communication
8.8
12
8.8
718
|
Verified
9.2
15
8.7
758
|
Verified
8.8
11
8.6
659
8.9
11
8.6
632
|
Verified
Feature Not Available
8.3
356
Internal Use
8.6
20
8.2
2724
|
Verified
9.1
13
8.5
361
8.8
11
8.4
456
9.3
12
8.7
712
|
Verified
9.3
15
8.7
692
|
Verified
9.4
13
8.6
708
|
Verified
Generative AI
Not enough data
7.7
423
Self-Service Experience
9.0
10
8.5
1508
9.0
10
8.4
1469
Feature Not Available
8.1
1275
8.0
9
8.1
770
Feature Not Available
8.2
815
Self-Service Platform
8.7
9
8.3
838
9.2
10
8.3
815
Feature Not Available
7.8
725
9.3
9
8.2
761
Agentic AI - Customer Self-Service
Not enough data
7.7
79
Not enough data
7.7
80
Not enough data
7.9
79
Not enough data
7.8
84
Not enough data
7.8
82
Not enough data
7.8
80
Not enough data
7.7
81
Generative AI
Not enough data
8.2(won by default)
119
Not enough data
8.1(won by default)
117
Process
9.8(won by 1.1)
9
8.7
490
9.4(won by 0.4)
8
9.0
634
9.6(won by 1.1)
8
8.5
487
Channels
9.8(won by 0.8)
11
9.0
624
9.8(won by 1.3)
8
8.5
543
9.2(won by 0.5)
8
8.7
514
8.9(won by 0.3)
6
8.6
457
9.4(won by 0.6)
8
8.8
482
Insight
9.0(won by 0.3)
5
8.7
493
9.5(won by 0.6)
7
8.9
545
9.3(won by 0.5)
7
8.8
515
9.4(won by 0.4)
8
9.0
589
Generative AI
Not enough data
7.6
184
Not enough data
7.7
183
Agentic AI - Google Workspace for Sales
Not enough data
7.2
6
Not enough data
7.5
6
Not enough data
6.9
6
Not enough data
6.9
6
Not enough data
7.2
6
Categories
Categories
Shared Categories
Helpwise and Zoho Desk are categorized as Digital Customer Service Platforms, Customer Communications Management, Social Customer Service, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Helpwise is categorized as Email Client, Shared Inbox, Conversational Support, Conversational Marketing, and Chatbots
Zoho Desk is categorized as Google Workspace for Sales, Contact Center Knowledge Base, and Complaint Management
Reviews
Reviewers' Company Size
Helpwise
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
14.6%
Computer Software
9.0%
Information Technology and Services
6.7%
Professional Training & Coaching
5.1%
Real Estate
4.5%
Other
60.1%
Information Technology and Services
17.7%
Computer Software
10.7%
Computer & Network Security
4.1%
Financial Services
3.6%
Retail
3.6%
Other
60.2%
Discussions
What is Helpwise used for?
1 Comment
DV
<p>For managing shared inboxes with support teams mainly. Also has great multi-channel integrations for bringing in JustCall (same devs), twilio, social...Read more
Helpwise has no more discussions with answers
Where do I find training VDO?
3 Comments
TW
I agree with you. VOD training is essential for fast implementation and developing "best practice" for your Desk software. I'm sure you have already...Read more
Is it possible for you to make integration with G suite a breeze?
2 Comments
PS
Hi Daniel,
Here are the steps to configure email forwarding from Gsuite to Zoho Desk:
Sign in to the Google Admin Console.
Click Apps, then click G...Read more
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