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Compare Helpshift and Zendesk for Customer Service 
Featured Products
At a Glance
Market Segments
Mid-Market (62.3% of reviews)
Mid-Market (45.7% of reviews)
Entry-Level Pricing
Starting at $150.00 Per Month
$19.00 1 user per month billed annually
Helpshift
Star Rating
(381)4.3 out of 5
Market Segments
Mid-Market (62.3% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $150.00 Per Month
Browse all 3 pricing plansZendesk for Customer Service
Star Rating
(6,690)4.3 out of 5
Market Segments
Mid-Market (45.7% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 user per month billed annually
Free Trial is available
Browse all 7 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zendesk for Customer Service - AC excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Helpshift. Users appreciate its user-friendly interface that allows for easy navigation between profiles and tools, making it a preferred choice for many businesses.
- Users say that Helpshift is also easy to use, particularly for tracking tickets and managing customer queries. However, it lacks the extensive review volume that Zendesk has, which may raise questions about its reliability and user experience over time.
- Reviewers mention that Zendesk's implementation process is quick and intuitive, with many highlighting the onboarding wizard that helps new users get started efficiently. In contrast, Helpshift's recent feedback does not emphasize implementation, suggesting it may not be as seamless.
- According to verified reviews, Zendesk shines in its ability to integrate various communication channels, allowing agents to manage support tickets from social media and live chats in one platform. This capability is often praised as a major advantage for customer engagement.
- Users highlight that while Helpshift offers strong features like offline FAQs and easy integration with Unity, it may not match the comprehensive support ticket management system that Zendesk provides, which is crucial for businesses handling a high volume of customer inquiries.
- Reviewers note that both platforms have similar scores for quality of support, but Zendesk's larger user base and higher total number of reviews suggest a more robust support network, which can be vital for businesses needing reliable assistance.
Pricing
Entry-Level Pricing
Helpshift
Starter
Starting at $150.00
Per Month
Get started quickly with our Starter package of Mobile-First Customer Service Platform.
All packages come with 1,000 issues per month to get you started.
- Web & Mobile In-App Messaging
- Web & Mobile In-App Help Center
- Mobile SDK Integration
Zendesk for Customer Service
Support Only (Team)
$19.00
1 user per month billed annually
Integrated customer support
- Email & social media
- Web widget & mobile SDK
- Pre-defined business rules
Free Trial
Helpshift
Free Trial is available
Zendesk for Customer Service
Free Trial is available
Ratings
Meets Requirements
8.6
295
8.6
5,144
Ease of Use
8.8
295
8.6
5,188
Ease of Setup
8.2
139
8.0
3,209
Ease of Admin
8.4
138
8.2
3,084
Quality of Support
8.4
275
8.4
4,822
Has the product been a good partner in doing business?
8.5
134
8.4
3,009
Product Direction (% positive)
7.9
288
8.0
4,797
Features by Category
Ticket and Case Management
8.7
161
|
Verified
8.8
2561
|
Verified
8.7
163
|
Verified
8.7
2578
|
Verified
8.5
167
|
Verified
8.5
2504
|
Verified
8.5
169
8.4
2346
|
Verified
8.1
122
|
Verified
8.2
1922
|
Verified
8.5
164
|
Verified
8.4
2402
|
Verified
8.3
161
|
Verified
8.6
2393
|
Verified
8.4
87
8.3
1860
|
Verified
Generative AI
Feature Not Available
7.6
385
Feature Not Available
7.6
385
Agentic AI - Help Desk
Not enough data
7.8
247
Not enough data
7.9
245
Not enough data
7.9
246
Communication Channels
8.6
150
|
Verified
8.5
2061
|
Verified
8.4
150
|
Verified
8.8
2313
|
Verified
8.7
125
|
Verified
8.4
1732
|
Verified
8.0
44
8.0
1431
|
Verified
9.0
18
8.0
1315
|
Verified
Platform
8.5
74
|
Verified
7.8
1388
|
Verified
8.1
126
|
Verified
8.0
1776
|
Verified
8.4
75
|
Verified
8.3
1948
|
Verified
8.2
65
|
Verified
8.2
1740
|
Verified
7.8
139
|
Verified
7.9
2342
|
Verified
7.8
144
|
Verified
8.0
2406
|
Verified
Usability
Not enough data
8.3
667
Not enough data
8.3
664
Not enough data
8.4
635
Reporting
Not enough data
8.3
590
Not enough data
7.9
564
Not enough data
8.2
645
Generative AI
Not enough data
7.3
179
Not enough data
7.2
178
Responses
Not enough data
8.3
63
Not enough data
8.6
69
Not enough data
8.2
69
Automation - AI Agents
Not enough data
7.6
26
Not enough data
7.8
26
Not enough data
7.7
26
Not enough data
7.7
26
Not enough data
7.9
26
Platform
Not enough data
8.3
68
Not enough data
8.3
66
Not enough data
8.4
63
Autonomy - AI Agents
Not enough data
7.9
25
Not enough data
7.6
26
Not enough data
7.6
27
Not enough data
7.7
27
Generative AI
Not enough data
7.8
32
Not enough data
8.2
31
Responses
9.0
24
8.1
468
8.5
24
8.1
465
8.9
23
8.3
449
8.8
22
8.1
448
9.0
22
8.2
356
Platform
9.4
21
8.6
472
9.2
22
8.3
469
8.5
22
8.3
464
8.2
21
8.2
466
9.0
15
Feature Not Available
8.6
20
Feature Not Available
8.9
22
8.4
455
Generative AI
Feature Not Available
8.2
113
Feature Not Available
8.2
112
Conversational Platform
9.0
27
8.1
860
8.8
21
8.3
717
8.7
24
8.2
684
8.7
21
8.2
749
Support Automation
8.8
23
8.2
714
8.5
28
8.3
757
8.8
24
8.4
711
8.2
23
8.1
788
Generative AI
Feature Not Available
7.8
204
Feature Not Available
7.8
203
Messaging Channels
Not enough data
7.6
78
Not enough data
9.1
171
Not enough data
8.3
94
Not enough data
8.5
101
Administration
Not enough data
8.2
108
Not enough data
8.9
156
Not enough data
8.3
111
Not enough data
8.4
144
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channel
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
8.1
83
Not enough data
7.6
77
Not enough data
8.1
85
Automation
Not enough data
8.1
86
Not enough data
8.2
84
Not enough data
8.1
84
Artificial Intelligence
Not enough data
7.8
83
Not enough data
7.7
82
Not enough data
7.7
85
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
7.9
206
Feature Not Available
Feature Not Available
Communication
8.6
110
|
Verified
8.6
950
|
Verified
8.4
120
|
Verified
8.5
964
|
Verified
8.7
86
|
Verified
8.1
720
8.9
105
|
Verified
8.5
737
|
Verified
9.3
14
8.0
520
Internal Use
8.1
126
|
Verified
8.0
1776
|
Verified
9.2
102
|
Verified
8.5
848
|
Verified
8.8
77
|
Verified
8.1
650
9.0
97
|
Verified
8.5
897
8.8
83
|
Verified
8.6
823
|
Verified
8.8
92
|
Verified
8.3
847
|
Verified
Generative AI
Feature Not Available
Feature Not Available
Self-Service Experience
8.8
148
8.5
1499
8.5
138
8.5
1436
8.2
107
8.0
1023
8.9
21
7.7
647
8.9
21
8.0
779
Self-Service Platform
8.1
22
8.2
827
8.6
23
8.2
841
8.2
17
7.7
658
8.6
23
8.2
805
Agentic AI - Customer Self-Service
Not enough data
8.3
62
Not enough data
8.3
62
Not enough data
8.2
63
Not enough data
8.6
62
Not enough data
8.6
60
Not enough data
8.2
62
Not enough data
8.1
62
Generative AI
Not enough data
7.4(won by default)
76
Not enough data
7.5(won by default)
77
Process
Not enough data
8.4(won by default)
563
Not enough data
9.1(won by default)
742
Not enough data
8.9(won by default)
690
Channels
Not enough data
9.0(won by default)
741
Not enough data
8.4(won by default)
586
Not enough data
8.7(won by default)
564
Not enough data
8.2(won by default)
485
Not enough data
8.3(won by default)
421
Insight
Not enough data
8.1(won by default)
539
Not enough data
8.3(won by default)
647
Not enough data
8.5(won by default)
561
Not enough data
8.7(won by default)
666
Generative AI
Feature Not Available
7.8
67
Feature Not Available
7.7
66
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.4
70
Not enough data
8.1
70
Not enough data
8.3
70
Not enough data
8.3
68
Not enough data
8.3
69
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.2
70
Not enough data
8.4
70
Not enough data
8.4
70
Not enough data
8.5
69
Automation
Not enough data
8.6
71
Not enough data
8.6
71
Not enough data
7.9
69
Autonomy
Not enough data
8.2
69
Not enough data
8.4
68
Not enough data
8.4
70
Not enough data
8.3
71
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
9.4
8
Not enough data
9.1
9
Not enough data
9.5
7
Not enough data
9.8
8
Not enough data
9.0
8
Not enough data
8.7
5
Not enough data
9.2
8
Not enough data
8.5
9
Workforce Management Platform Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Helpshift and Zendesk for Customer Service are categorized as Digital Customer Service Platforms, Conversational Support, Chatbots, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Helpshift is categorized as Multilingual Customer Support
Zendesk for Customer Service is categorized as Workforce Management, Conversational Commerce Platforms, Shared Inbox, AI Customer Support Agents, AI Agents For Business Operations, Complaint Management, Customer Service Automation, Social Customer Service, and Proactive Notification
Reviews
Reviewers' Company Size
Helpshift
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zendesk for Customer Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Games
22.6%
Entertainment
8.3%
Financial Services
6.8%
Banking
6.8%
Consumer Services
5.6%
Other
49.9%
Computer Software
14.0%
Information Technology and Services
12.8%
Financial Services
5.8%
Retail
4.9%
Consumer Services
4.4%
Other
58.1%
Discussions
How can I improve my customer satisfaction if I have few staff handling Helpshift?
2 Comments
RR
You should increase your staff in such a way that the response time is compensated with the use of this tool.Read more
What would be the best way to receive notifications of chats waiting to be answered.
1 Comment
ŁM
You can create time based automations with add as an action internal note with notification of one of agents. Read more
What's the best way to correctly set up Helpshift Analytics?
1 Comment
TA
Honestly, your Helpshift account manager is the best way to set up Analytics. They will set up a call and walk you through the process as well as make sure...Read more
Is zendesk any good?
8 Comments
AM
For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other...Read more
Is there a free version of Zendesk?
7 Comments
AG
Zendesk Support Suite offers a free 14 - day trial.Read more
How is Zendesk Support Suite transforming the customer service experience in various industries?
6 Comments
OE
I am thrilled by how Zendesk Support Suite is transforming customer service across industries with its seamless omnichannel integration and AI-driven...Read more
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