Compare HelpCrunch and Kustomer 
At a Glance
Market Segments
Small-Business (83.9% of reviews)
Mid-Market (66.0% of reviews)
Entry-Level Pricing
15 $
Starting at $89.00 1 User Per Month
HelpCrunch
Star Rating
(237)4.7 out of 5
Market Segments
Small-Business (83.9% of reviews)
Pros & Cons
Entry-Level Pricing
15 $
Browse all 4 pricing plansKustomer
Star Rating
(512)4.5 out of 5
Market Segments
Mid-Market (66.0% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $89.00 1 User Per Month
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that HelpCrunch excels in user experience, with a modern design and intuitive interface that users find easy to navigate. One user mentioned, "We’re really happy with HelpCrunch! Super easy to use, modern design, and it genuinely helps us build better relationships with our customers."
- Users say that Kustomer offers a centralized view of customer information, which enhances usability for daily operations. A reviewer highlighted, "It’s easy to use, and I love having all customer information centralized in one view," making it a strong choice for teams that prioritize data accessibility.
- According to verified reviews, HelpCrunch stands out for its exceptional support quality, receiving high praise for responsiveness and helpfulness. One user noted, "The customer support is also very professional," which contributes to a positive overall experience.
- Reviewers mention that Kustomer has a user-friendly interface that simplifies implementation, making it easier for teams to get started quickly. A user shared, "Very user-friendly interface that ensures ease of implementation," which is beneficial for businesses looking to minimize downtime during setup.
- G2 reviewers highlight HelpCrunch's strong performance in AI features, with users appreciating tools like AI text generation and summarization. One user stated, "We especially like the AI tools," indicating that these features enhance their operational efficiency.
- Users report that while Kustomer has a robust feature set, some find it less customizable compared to HelpCrunch. A reviewer mentioned, "Kustomer is a very user-friendly application," but noted that it may not meet all specific workflow needs as effectively as HelpCrunch, which offers more flexibility in customization.
Pricing
Entry-Level Pricing
HelpCrunch
Standard Live chat plan
15
$
Great plan for small teams that includes more auto messages, full customization, unlimited contacts and chat history
- 3 chat auto messages
- Help Desk
- Knowledge Base
Kustomer
Enterprise
Starting at $89.00
1 User Per Month
Essential CX tools for growing teams—
powerful, affordable, and built to scale
- Conversational Timeline
- Tasks and Automations
- Data & File Storage
Free Trial
HelpCrunch
Free Trial is available
Kustomer
No trial information availableRatings
Meets Requirements
9.3
188
8.9
387
Ease of Use
9.4
194
8.8
402
Ease of Setup
9.5
137
8.6
212
Ease of Admin
9.4
123
8.1
152
Quality of Support
9.6
186
9.0
369
Has the product been a good partner in doing business?
9.6
120
8.8
148
Product Direction (% positive)
9.7
180
8.8
377
Features by Category
Ticket and Case Management
9.1
63
|
Verified
9.2
184
|
Verified
9.1
64
|
Verified
9.1
188
|
Verified
9.0
66
|
Verified
8.9
192
|
Verified
9.4
36
8.9
184
|
Verified
Feature Not Available
8.9
163
|
Verified
9.1
61
|
Verified
8.9
182
|
Verified
9.2
58
|
Verified
9.2
182
|
Verified
9.3
43
|
Verified
9.1
183
|
Verified
Generative AI
9.7
5
7.9
49
9.0
5
8.4
49
Agentic AI - Help Desk
Not enough data
7.8
43
Not enough data
7.9
43
Not enough data
8.1
43
Communication Channels
8.7
33
8.9
165
|
Verified
9.3
63
|
Verified
9.3
190
|
Verified
9.5
76
|
Verified
9.1
165
|
Verified
9.0
49
|
Verified
8.5
163
|
Verified
Feature Not Available
8.7
152
Platform
8.7
45
|
Verified
8.0
82
9.2
107
|
Verified
8.7
169
|
Verified
9.1
51
|
Verified
9.2
124
|
Verified
9.0
41
|
Verified
8.9
120
|
Verified
9.0
59
|
Verified
8.4
157
|
Verified
9.1
60
|
Verified
8.5
156
|
Verified
Administration
9.4
15
Not enough data
9.6
14
Not enough data
9.5
13
Not enough data
9.5
13
Not enough data
9.5
11
Not enough data
9.6
15
Not enough data
Integrations
9.8
10
Not enough data
9.7
11
Not enough data
9.7
10
Not enough data
8.6
12
Not enough data
Platform
8.5
12
Not enough data
8.8
12
Not enough data
8.7
10
Not enough data
9.5
13
Not enough data
9.5
11
Not enough data
9.4
11
Not enough data
9.2
10
Not enough data
9.4
15
Not enough data
Core Conversational Capabilities - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
Not enough data
Not enough data
Not enough data
Interaction
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Task & Flow Management - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Learning
Not enough data
Not enough data
Not enough data
Not enough data
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
Not enough data
Not enough data
Not enough data
Not enough data
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Channels
8.3
7
Not enough data
8.8
7
Not enough data
8.3
7
Not enough data
Design
9.3
7
Not enough data
9.0
7
Not enough data
9.0
7
Not enough data
8.8
7
Not enough data
8.8
7
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
9.3
19
Not enough data
9.1
21
Not enough data
8.9
20
Not enough data
8.9
19
Not enough data
9.2
16
Not enough data
Platform
9.7
20
Not enough data
9.1
19
Not enough data
9.5
18
Not enough data
9.2
20
Not enough data
8.3
14
Not enough data
8.9
16
Not enough data
9.2
17
Not enough data
Generative AI
9.8
10
Not enough data
9.8
9
Not enough data
Conversational Platform
9.8
9
9.0
185
9.6
8
9.1
180
8.8
7
9.1
166
9.2
8
8.9
86
Support Automation
8.8
7
9.0
162
8.8
7
9.0
177
9.5
7
9.3
156
9.3
9
8.6
89
Generative AI
Not enough data
8.3
54
Not enough data
8.4
54
Generative AI
9.2
13
7.3
43
9.1
15
7.5
43
8.3
13
6.9
42
Communication
9.6
103
|
Verified
8.9
156
|
Verified
9.4
106
|
Verified
8.9
174
|
Verified
9.1
86
|
Verified
9.0
144
|
Verified
9.5
89
|
Verified
8.8
134
|
Verified
8.0
23
8.1
84
Internal Use
9.2
107
|
Verified
8.7
169
|
Verified
9.3
92
|
Verified
9.1
153
|
Verified
9.2
83
|
Verified
8.2
90
9.1
82
|
Verified
8.8
152
|
Verified
9.2
80
|
Verified
9.0
157
|
Verified
9.1
86
|
Verified
9.0
174
|
Verified
Generative AI
Not enough data
8.3
33
Self-Service Experience
Not enough data
8.9
89
Not enough data
8.7
86
Not enough data
8.6
67
Not enough data
8.3
50
Not enough data
8.6
54
Self-Service Platform
Not enough data
9.0
58
Not enough data
8.9
58
8.3
5
8.5
52
Not enough data
9.0
56
Agentic AI - Customer Self-Service
Not enough data
7.8
20
Not enough data
8.3
20
Not enough data
8.4
20
Not enough data
8.3
20
Not enough data
8.3
20
Not enough data
8.4
20
Not enough data
8.3
19
Generative AI
Not enough data
8.2(won by default)
23
Not enough data
8.3(won by default)
23
Process
Not enough data
8.8(won by default)
40
Not enough data
9.2(won by default)
44
Not enough data
9.4(won by default)
45
Channels
Not enough data
9.6(won by default)
45
Not enough data
9.0(won by default)
42
Not enough data
9.2(won by default)
42
Not enough data
9.1(won by default)
41
Not enough data
9.3(won by default)
41
Insight
Not enough data
9.1(won by default)
42
Not enough data
8.7(won by default)
45
Not enough data
8.4(won by default)
40
Not enough data
8.7(won by default)
43
Generative AI
Not enough data
8.0
35
Not enough data
8.3
35
Customization - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data and Analytics - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
7.9
7
Not enough data
7.9
7
Not enough data
7.4
7
Not enough data
8.1
7
Not enough data
7.9
7
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.1
7
Not enough data
8.1
7
Not enough data
8.1
7
Not enough data
8.3
7
Automation
Not enough data
8.8
7
Not enough data
8.6
7
Not enough data
8.8
7
Autonomy
Not enough data
8.8
7
Not enough data
9.0
7
Not enough data
8.6
7
Not enough data
8.1
7
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
HelpCrunch and Kustomer are categorized as Conversational Support, Live Chat, Help Desk, Customer Self-Service, and AI Customer Support Agents
Unique Categories
HelpCrunch is categorized as Shared Inbox, Customer Communications Management, Chatbots, Transactional Email, and AI Chatbots
Kustomer is categorized as AI Agent Builders, Digital Customer Service Platforms, Social Customer Service, and AI Agents For Business Operations
Reviews
Reviewers' Company Size
HelpCrunch
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Kustomer
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
20.4%
Information Technology and Services
12.2%
Marketing and Advertising
9.1%
Internet
7.8%
Health, Wellness and Fitness
4.3%
Other
46.1%
Consumer Services
13.2%
Retail
11.6%
Health, Wellness and Fitness
6.1%
Apparel & Fashion
5.7%
Food & Beverages
5.5%
Other
58.0%
Alternatives
Discussions
Does your platform have a mobiile app?
1 Comment
PP
Hi Damilola! You surely can interact with your customers through HelpCrunch mobile apps in addition to the web dashboard.
We offer iOS and Android mobile...Read more
HelpCrunch has no more discussions with answers
How can we get a ticket ID ?
1 Comment
HL
The ticket ID is the string of characters in the URL after the "events" portion. For example, if you have a ticket open, you will...Read more
Is there a way currently follow a customer in different ways such as a label so you can sort your follows by sales, shipping issues, parts replacement, follow up order. Not to be confused with the (labeling of a interaction) but current interactions that I need to go back to as a agent to check on my customer for a specific reason.
1 Comment
ED
All the conversations are in your search field and they are shown in the timeline. Read more
How can I post a note with out it closing
1 Comment
ED
You can add internal note by clicking on note and it will be visible only for the users of your company :) Read more
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