Top 10 HelpCrunch Alternatives & Competitors

Top 10 Alternatives to HelpCrunch Recently Reviewed By G2 Community

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Fin by Intercom
By Intercom, Inc.
4.5/5
(3,769)
Product Description
Fin’s AI Agent System gives you complete control with four core capabilities, analyze, train, test, and deploy, all in one easy-to-use workspace. It’s designed to fine-tune quality and drive continuous performance improvement. No code required. Train: Teach Fin with your knowledge, data, policies, and tone of voice. It delivers accurate, consistent answers and handles complex tasks in more than 45 languages. Test: Use real customer questions to check answer quality. Simulate different audiences and refine sources and settings so Fin always reflects your brand and policies. Deploy: Launch Fin across email, voice, live chat, social, and more. It can answer, triage, and collaborate with your team to provide a consistent experience everywhere. Analyze: Monitor and optimize Fin’s performance across AI and human service. Spot issues, fill content gaps, and improve service quality with AI-powered suggestions.
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Reviewers say compared to HelpCrunch, Fin by Intercom is:
Slower to reach roi
More expensive
Categories in common with HelpCrunch:
Shared Inbox
Conversational Support
Customer Communications Management
Chatbots
Live Chat

Help Scout
By Help Scout
4.4/5
(423)
Product Description
Help Scout is a customer support platform growing businesses use to manage all their customer conversations in one place.
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Reviewers say compared to HelpCrunch, Help Scout is:
Slower to reach roi
More expensive
Categories in common with HelpCrunch:
Shared Inbox
Conversational Support
Customer Communications Management
Live Chat
Help Desk

LiveAgent
By QualityUnit
4.5/5
(1,531)
Product Description
LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.
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Reviewers say compared to HelpCrunch, LiveAgent is:
Slower to reach roi
More expensive
Categories in common with HelpCrunch:
Shared Inbox
Customer Communications Management
Chatbots
Live Chat
Help Desk
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Freshdesk
By Freshworks
4.4/5
(3,688)
Product Description
Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.
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Reviewers say compared to HelpCrunch, Freshdesk is:
Slower to reach roi
More expensive
Categories in common with HelpCrunch:
Shared Inbox
Conversational Support
Customer Communications Management
Live Chat
Help Desk

Zendesk for Customer Service
By Zendesk
4.3/5
(6,698)
Product Description
Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide.
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Reviewers say compared to HelpCrunch, Zendesk for Customer Service is:
Slower to reach roi
More expensive
Categories in common with HelpCrunch:
Shared Inbox
Conversational Support
Chatbots
Live Chat
Help Desk

Drift
By Salesloft
4.4/5
(1,256)
Product Description
Drift’s Conversation Cloud lets businesses engage with buyers in a personalized way at every stage of their journey — from researching to chatting with sales to post-sales help. It's made up of three core solutions: Conversational Marketing, Conversational Sales, and Conversational Service, all powered by our underlying Conversational AI. Conversational Marketing connects marketers and website visitors in real-time conversations to surface the right content for visitors, answer their questions, or qualify and convert best-fit buyers through the funnel. Conversational Sales helps sellers close deals faster by giving them a unified place to get real-time buyer insights, collaborate with teammates, and jumpstart personalized conversations through chat, video, email, or phone. Conversational Service provides real-time personalized customer care and helps support agents focus on high-priority customers by deflecting low-level issues and empowering customers to answer their own questions.
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Reviewers say compared to HelpCrunch, Drift is:
Slower to reach roi
More expensive
Categories in common with HelpCrunch:
Conversational Support
Chatbots
Live Chat
Customer Self-Service

Tidio
By Tidio
4.6/5
(1,878)
Product Description
Tidio is an all-in-one AI customer support platform that includes help desk issue tracking, live chat, chatbot automation (Flows), and an AI customer service agent (Lyro). The platform allows businesses to manage all customer communication from a single dashboard, including email and social media channels like WhatsApp, Messenger, and Instagram. Tidio’s interactive widget functions as both a live chat plugin and a chatbot. With Flows, businesses can create custom chatbot-like automations to automatically provide answers to incoming messages, offer support, and generate leads. Additionally, Lyro uses your knowledge base and FAQs to provide accurate, helpful, and natural answers and solutions in your brand’s unique tone of voice. Lyro can achieve up to a 64% resolution rate, allowing your team to focus on more complex issues.
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Reviewers say compared to HelpCrunch, Tidio is:
Slower to reach roi
More expensive
Categories in common with HelpCrunch:
Shared Inbox
Conversational Support
Customer Communications Management
Chatbots
Live Chat

LiveChat
By Text
4.4/5
(792)
Product Description
Premium live chat and help desk software for business websites. E-commerce and customer service software with built-in ticketing system.
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Reviewers say compared to HelpCrunch, LiveChat is:
Slower to reach roi
More expensive
Categories in common with HelpCrunch:
Conversational Support
Chatbots
Live Chat
Help Desk
Customer Self-Service

Front
By Front App
4.7/5
(2,416)
Product Description
Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email.
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Reviewers say compared to HelpCrunch, Front is:
Slower to reach roi
More expensive
Categories in common with HelpCrunch:
Shared Inbox
Conversational Support
Customer Communications Management
Live Chat
Help Desk

Sponsored
G2 Advertising
Get 2x conversion than Google Ads with G2 Advertising!
G2 Advertising places your product in premium positions on high-traffic pages and on targeted competitor pages to reach buyers at key comparison moments.
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