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Typewise
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At a Glance
Market Segments
Small-Business (62.3% of reviews)
Mid-Market (42.6% of reviews)
Entry-Level Pricing
$0.00 5 Users Per Month
Starting at $25.00 1 User Per Month
Help Scout
Star Rating
(417)4.4 out of 5
Market Segments
Small-Business (62.3% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00 5 Users Per Month
Free Trial is available
Browse all 5 pricing plansSalesforce Service Cloud
Star Rating
(7,166)4.4 out of 5
Market Segments
Mid-Market (42.6% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $25.00 1 User Per Month
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Help Scout excels in its multi-channel coverage with a rating of 9.8, making it easier for small businesses to manage customer interactions across various platforms. In contrast, Salesforce Service Cloud has a lower rating of 8.4 in this area, which may limit its effectiveness for businesses that rely on diverse communication channels.
- Reviewers mention that Help Scout's ticket creation user experience is rated at 9.2, highlighting its intuitive interface that simplifies the process for agents. Salesforce Service Cloud, while still functional, has a lower rating of 8.5, indicating that users may find it less user-friendly in this aspect.
- G2 users note that Help Scout's ease of use is a standout feature, with a score of 9.2, which is particularly beneficial for small businesses with limited technical resources. Conversely, Salesforce Service Cloud's ease of use rating of 8.4 suggests that it may require more training and support for effective utilization.
- Reviewers mention that Help Scout's quality of support is rated at 9.1, with many users praising the responsiveness and helpfulness of the support team. In comparison, Salesforce Service Cloud's support rating of 8.3 indicates that while it is adequate, it may not meet the same level of user satisfaction.
- Users on G2 highlight Help Scout's ticket collaboration feature, which received a rating of 8.9, allowing teams to work together seamlessly on customer issues. Salesforce Service Cloud, with a rating of 8.2, may not offer the same level of collaborative tools, which could hinder team efficiency.
- Reviewers say that Help Scout's customer health scores feature, rated at 8.0, provides valuable insights for small businesses to monitor customer satisfaction effectively. In contrast, Salesforce Service Cloud lacks a comparable feature, which may limit its ability to track customer engagement and satisfaction comprehensively.
Pricing
Entry-Level Pricing
Help Scout
Free
$0.00
5 Users Per Month
Limited to 100 contacts per month and 5 users.
- Up to 5 users
- 1 Inbox
- 10 Saved replies
Salesforce Service Cloud
Starter Suite
Starting at $25.00
1 User Per Month
The simple CRM suite for marketing, sales, service, and commerce.
- Case Management
- Knowledge Management
- Salesforce Mobile App
Free Trial
Help Scout
Free Trial is available
Salesforce Service Cloud
Free Trial is available
Ratings
Meets Requirements
8.7
315
8.6
2,754
Ease of Use
9.2
319
8.4
5,329
Ease of Setup
9.2
163
7.9
4,088
Ease of Admin
9.1
163
8.2
1,524
Quality of Support
9.1
289
8.3
2,535
Has the product been a good partner in doing business?
9.1
156
8.7
1,505
Product Direction (% positive)
8.2
303
8.2
2,715
Features by Category
Ticket and Case Management
9.2
175
|
Verified
8.5
1201
|
Verified
9.2
174
|
Verified
8.4
1199
|
Verified
8.6
188
|
Verified
8.3
1228
|
Verified
8.6
164
8.3
1151
|
Verified
Feature Not Available
8.1
977
8.7
176
|
Verified
7.9
1165
|
Verified
8.9
175
|
Verified
8.3
1147
|
Verified
8.2
99
8.5
1025
|
Verified
Generative AI
5.2
7
7.6
175
6.1
6
7.6
174
Agentic AI - Help Desk
Not enough data
8.0
50
Not enough data
8.2
52
Not enough data
8.1
52
Communication Channels
Feature Not Available
8.4
1018
|
Verified
9.2
166
|
Verified
8.6
1202
|
Verified
7.7
101
|
Verified
8.1
843
7.7
61
8.0
803
|
Verified
6.8
28
|
Verified
8.0
763
Platform
7.5
39
7.8
552
|
Verified
7.7
90
|
Verified
8.3
816
|
Verified
8.6
104
|
Verified
8.6
691
|
Verified
8.5
78
|
Verified
8.3
608
|
Verified
8.1
144
|
Verified
8.2
1143
|
Verified
8.2
151
|
Verified
8.2
1162
|
Verified
Customer Information
Not enough data
8.1
206
Not enough data
8.3
205
Not enough data
8.4
203
Not enough data
7.7
201
Not enough data
7.9
204
Not enough data
8.1
200
Not enough data
7.8
204
Predictions
Not enough data
7.3
197
Not enough data
7.7
198
Not enough data
8.2
196
Not enough data
7.4
194
Platform
Not enough data
8.5
204
Not enough data
8.3
203
Not enough data
8.4
200
Not enough data
8.5
200
Not enough data
8.2
201
Not enough data
8.7
197
Not enough data
8.8
201
Not enough data
9.0
198
Not enough data
8.8
196
Not enough data
8.9
197
Generative AI
Not enough data
7.3
169
Not enough data
7.3
167
Agentic AI - Customer Success
Not enough data
8.6
12
Not enough data
8.5
12
Not enough data
8.9
12
Not enough data
9.2
12
Not enough data
8.6
12
Administration
Not enough data
8.8
227
Not enough data
8.7
226
Not enough data
8.6
223
Knowledge Management
Not enough data
8.7
218
Not enough data
8.5
210
Not enough data
8.4
208
Compliance
Not enough data
8.7
226
Not enough data
8.7
223
Not enough data
8.6
223
Not enough data
8.6
220
Customer Support
Not enough data
8.1
209
Not enough data
8.1
202
Not enough data
8.0
191
Data Security
Not enough data
8.6
215
Not enough data
8.7
216
Not enough data
9.0
217
Not enough data
9.1
217
Administration
Not enough data
8.6
207
Not enough data
8.8
209
Not enough data
8.9
212
Generative AI
Not enough data
7.5
147
Channels
9.7
10
8.5
119
8.6
7
8.3
117
8.1
6
7.5
116
Design
7.7
8
8.4
113
8.8
7
7.9
114
8.5
11
8.2
116
9.1
11
8.4
116
9.3
10
8.5
113
Generative AI
Not enough data
7.4
110
Not enough data
7.5
109
Usability
Not enough data
8.6
203
Not enough data
8.6
206
Not enough data
8.7
204
Reporting
Not enough data
8.7
203
Not enough data
8.3
197
Not enough data
8.6
200
Generative AI
Not enough data
7.6
178
Not enough data
7.6
179
Quality Assurance
Not enough data
8.7
68
Not enough data
8.7
65
Not enough data
8.7
67
Engagement
Not enough data
8.8
66
Not enough data
8.8
66
Not enough data
8.7
66
Performance
Not enough data
8.6
66
Not enough data
8.8
66
Generative AI
Not enough data
7.7
57
Not enough data
7.9
58
Channels
Not enough data
7.4
274
Not enough data
7.3
268
Not enough data
7.9
272
Not enough data
7.3
265
Not enough data
8.7
279
Generative AI
Not enough data
7.0
216
Functions
Not enough data
7.9
268
Not enough data
8.0
265
Not enough data
7.6
257
Not enough data
7.2
253
Not enough data
7.2
255
Not enough data
7.2
258
Not enough data
7.7
258
Not enough data
8.0
257
Agentic AI - Contact Center
Not enough data
9.0
5
Not enough data
9.3
5
Not enough data
8.3
5
Not enough data
9.0
5
Administrative
Not enough data
7.9
254
Not enough data
8.5
259
Not enough data
8.5
257
Not enough data
7.7
246
Not enough data
7.6
251
Workforce Management
Not enough data
7.9
56
Not enough data
7.9
56
Not enough data
7.4
55
Not enough data
7.8
55
Not enough data
7.6
55
Administration
Not enough data
8.2
56
Not enough data
8.3
55
Not enough data
8.4
55
Not enough data
7.6
54
Not enough data
7.7
54
Conversational Platform
8.3
57
8.5
101
8.5
31
8.6
99
8.7
33
8.0
98
8.4
36
8.2
101
Support Automation
8.4
36
8.1
99
8.8
42
8.1
98
8.4
34
8.0
99
9.0
36
7.9
96
Generative AI
Not enough data
7.4
94
Not enough data
7.4
93
Sorting & Filtering
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Time Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Email Management
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
8.3
142
Not enough data
7.9
137
Not enough data
8.2
137
Automation
Not enough data
8.2
140
Not enough data
8.2
141
Not enough data
8.1
140
Artificial Intelligence
Not enough data
7.6
135
Not enough data
7.6
135
Not enough data
7.3
132
Generative AI
Not enough data
7.7
107
Not enough data
7.7
106
Not enough data
7.7
107
Communication
9.0
29
|
Verified
8.5
309
|
Verified
8.9
30
|
Verified
8.6
328
|
Verified
Feature Not Available
8.4
274
|
Verified
8.2
22
|
Verified
8.5
276
|
Verified
Feature Not Available
7.8
159
Internal Use
7.7
90
|
Verified
8.3
816
|
Verified
8.7
29
|
Verified
8.3
295
|
Verified
7.9
18
|
Verified
8.5
287
|
Verified
9.0
32
|
Verified
8.4
317
|
Verified
9.5
30
|
Verified
8.5
288
|
Verified
8.4
30
|
Verified
8.7
321
|
Verified
Generative AI
Not enough data
7.2
126
Self-Service Experience
8.7
107
8.6
591
8.3
103
8.3
578
Feature Not Available
8.3
527
8.3
26
7.9
213
8.5
29
8.4
223
Self-Service Platform
8.8
28
8.4
222
8.7
31
8.6
227
Feature Not Available
7.6
198
8.7
29
8.5
214
Agentic AI - Customer Self-Service
Not enough data
8.3
6
Not enough data
8.3
6
Not enough data
8.3
6
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
8.9
6
Not enough data
8.6
6
Generative AI
Not enough data
7.9(won by default)
52
Not enough data
7.9(won by default)
52
Process
Not enough data
8.6(won by default)
242
Not enough data
8.6(won by default)
262
Not enough data
8.3(won by default)
223
Channels
Not enough data
8.8(won by default)
271
Not enough data
8.4(won by default)
246
Not enough data
8.5(won by default)
229
Not enough data
8.6(won by default)
230
Not enough data
8.6(won by default)
212
Insight
Not enough data
8.6(won by default)
228
Not enough data
8.8(won by default)
263
Not enough data
8.5(won by default)
202
Not enough data
8.7(won by default)
250
Generative AI
Not enough data
8.0
79
Not enough data
7.9
80
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Survey Management
Not enough data
8.7
30
Not enough data
8.3
30
Not enough data
8.6
30
Not enough data
8.7
30
Process Management
Not enough data
8.3
30
Not enough data
8.4
29
Not enough data
8.8
30
Not enough data
8.6
29
System Management
Not enough data
9.1
30
Not enough data
8.7
29
Categories
Categories
Shared Categories
Help Scout and Salesforce Service Cloud are categorized as Digital Customer Service Platforms, Conversational Support, Customer Communications Management, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Help Scout is categorized as Shared Inbox and Email Management
Salesforce Service Cloud is categorized as Customer Service Automation, Contact Center Quality Assurance, Complaint Management, Contact Center Knowledge Base, Social Customer Service, Customer Success, Contact Center Workforce, Enterprise Feedback Management, and Contact Center
Reviews
Reviewers' Company Size
Help Scout
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Salesforce Service Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
20.4%
Information Technology and Services
9.9%
Internet
7.6%
Marketing and Advertising
4.4%
Retail
4.2%
Other
53.4%
Information Technology and Services
11.2%
Computer Software
9.2%
Financial Services
7.7%
Manufacturing
4.4%
Non-Profit Organization Management
3.9%
Other
63.7%
Alternatives
Discussions
Why sometimes the messages are not merged by themself?
2 Comments
AG
Hey Oliver,
I'm Anthony. A member of Help Scout's support team.
If you still have questions about messages within Help Scout, please reach out and I'd...Read more
What should I look for in a ticketing system?
2 Comments
AG
Help Scout recently announced a new integration with messenger, which is great news for their users. However, I find it disappointing that this integration...Read more
Do you have a mobile app?
1 Comment
BD
Yes, search "Help Scout" in your device's application store. Read more
How is Salesforce Service Cloud being used to enhance operational efficiency and user experience in its specific field?
4 Comments
AB
Salesforce Service Cloud's robust case management system allows your team to track and manage customer cases. This helps ensure that no customer issue falls...Read more
How does Salesforce Service Cloud contribute to creating a more responsive and efficient customer service experience?
3 Comments
JS
Customer 360 and being able to hand off cases effectivelyRead more
Does salesforce have a customer portal?
2 Comments
AK
In recent years, playing at online casinos has grown in popularity, and https://woocasinoaustralia.com is one of the best options out there for those seeking...Read more
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