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At a Glance
Market Segments
Mid-Market (54.1% of reviews)
Small-Business (52.7% of reviews)
Entry-Level Pricing
Free 10000 Sessions Per Month
Free Per Year
Heap
Star Rating
(1,094)4.4 out of 5
Market Segments
Mid-Market (54.1% of reviews)
Pros & Cons
Entry-Level Pricing
Free 10000 Sessions Per Month
Browse all 4 pricing plansMixpanel
Star Rating
(1,257)4.6 out of 5
Market Segments
Small-Business (52.7% of reviews)
Pros & Cons
Entry-Level Pricing
Free Per Year
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Mixpanel excels in Custom Event Tracking, with a score of 9.1, allowing for detailed insights into user interactions. In contrast, Heap | by Contentsquare, while still strong at 8.6, is noted for its Standard Event Tracking which received a higher score of 9.0, indicating a preference for pre-defined events.
- Reviewers mention that Mixpanel's Engagement metrics are particularly robust, scoring 9.0, which helps businesses understand user interactions deeply. Heap, however, received a lower score of 8.3 in this area, suggesting it may not provide the same level of engagement insights.
- G2 users highlight that Mixpanel's Real-Time Reporting feature, rated at 8.8, is a significant advantage for businesses needing immediate insights. Heap's similar feature scored slightly lower at 8.6, indicating that while it is effective, it may not be as responsive as Mixpanel's offering.
- Users on G2 report that Mixpanel's User-Level Analytics is a standout feature with a score of 9.0, providing granular insights into individual user behavior. Heap's User-Level Analytics scored 8.7, which is still strong but may lack some of the depth found in Mixpanel.
- Reviewers say that Mixpanel's Dashboard functionality, rated at 8.9, is user-friendly and customizable, making it easier for teams to visualize data. Heap's dashboard, while functional, scored lower at 8.1, indicating potential limitations in customization or ease of use.
- Users report that Mixpanel's Retention metrics, scoring 8.7, provide valuable insights into user loyalty and engagement over time. Heap's retention score of 8.0 suggests it may not offer the same level of detail or effectiveness in tracking user retention.
Pricing
Entry-Level Pricing
Heap
Free
Free
10000 Sessions Per Month
Find product-market fit
- Up to 10K monthly sessions
- Core analytics charts
- Unlimited enrichment sources
Mixpanel
Free
Free
Per Year
Essentials to find product-market fit
- 1M events / month
- All core report types for user journey analysis
- Templates to get started quickly
Free Trial
Heap
Free Trial is available
Mixpanel
Free Trial is available
Ratings
Meets Requirements
8.6
856
8.8
958
Ease of Use
8.1
865
8.5
967
Ease of Setup
8.5
313
8.1
429
Ease of Admin
8.6
317
8.6
366
Quality of Support
8.7
679
8.4
740
Has the product been a good partner in doing business?
8.8
299
8.8
334
Product Direction (% positive)
8.7
794
8.6
877
Features by Category
Metrics
8.6
397
8.8
266
8.4
365
8.8
336
8.3
327
8.2
293
9.0
398
8.9
350
8.8
391
8.9
346
8.0
305
8.5
313
8.1
279
8.4
287
8.7
347
8.8
316
8.7
368
8.9
338
Reporting
8.6
365
8.7
308
8.0
293
8.6
292
8.7
330
8.4
213
8.3
358
8.7
329
8.2
205
8.3
239
8.4
225
8.2
244
8.3
375
8.6
332
Other
8.4
339
8.7
327
8.0
185
8.2
181
7.6
192
8.0
173
8.2
214
8.3
233
8.1
149
8.1
180
8.0
45
7.9
175
7.9
47
8.0
186
Agentic AI - Digital Analytics
Not enough data
7.3
19
Not enough data
7.4
19
Not enough data
7.5
18
Not enough data
7.7
19
Administration
8.4
274
8.5
277
8.6
99
8.3
245
8.6
412
8.7
340
8.7
388
8.8
285
User Identification
8.1
41
8.3
256
8.6
94
8.8
276
8.5
68
8.4
264
Tracking & Reporting
8.6
102
9.2
300
8.4
93
8.8
289
8.1
80
8.3
244
8.1
97
8.9
303
8.2
96
8.5
249
8.4
90
8.9
291
Metrics
8.3
65
9.0
254
7.9
51
8.3
211
8.0
56
8.7
244
8.2
57
8.7
215
8.4
68
9.0
236
User Behavior
9.4
83
Not enough data
9.0
73
Not enough data
9.0
69
Not enough data
A/B Testing
9.1
52
Not enough data
8.9
24
Not enough data
9.3
61
Not enough data
9.3
44
Not enough data
Visitor Information
9.3
66
Not enough data
8.9
61
Not enough data
Agentic AI - Session Replay
Not enough data
Not enough data
Product Analytics
8.3
300
8.6
413
8.7
358
8.9
501
8.5
327
8.6
452
8.7
351
8.8
485
7.9
105
7.5
334
8.4
223
8.3
370
7.8
92
7.6
306
8.3
254
7.8
359
Agentic AI - Product Analytics
Not enough data
5.4
76
Not enough data
6.4
76
Not enough data
5.9
74
Not enough data
5.9
74
Analytics
8.6
85
9.2
108
8.4
87
8.9
110
8.6
83
9.0
99
8.2
69
8.8
90
7.8
72
8.7
95
7.3
49
Feature Not Available
Administration
8.1
69
8.7
83
8.2
50
8.3
84
8.5
65
8.6
87
Generative AI
Not enough data
6.9
13
Agentic AI - E-Commerce Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
9.2
30
Not enough data
9.2
31
Not enough data
Platform Data
9.1
32
Not enough data
8.7
34
Not enough data
9.2
33
Not enough data
8.9
33
Not enough data
Platform Additional Functionality
9.2
33
Not enough data
8.9
31
Not enough data
7.9
15
Not enough data
Agentic AI - Customer Journey Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Survey Management
8.7
18
Not enough data
9.1
23
Not enough data
9.0
26
Not enough data
9.3
25
Not enough data
Process Management
9.1
23
Not enough data
9.1
23
Not enough data
9.4
26
Not enough data
9.3
25
Not enough data
System Management
9.4
20
Not enough data
9.3
14
Not enough data
Metrics
8.3
65
9.0
254
7.9
51
8.3
211
8.0
56
8.7
244
8.2
57
8.7
215
8.4
68
9.0
236
Variation Testing
8.5
37
Not enough data
Feature Not Available
Not enough data
8.7
45
Not enough data
8.6
45
Not enough data
8.3
43
Not enough data
8.2
29
Not enough data
Reporting
8.4
64
Not enough data
8.2
65
Not enough data
Personalization
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
38
Not enough data
Administration
8.1
52
Not enough data
7.8
15
Not enough data
8.5
62
Not enough data
8.9
63
Not enough data
Categories
Categories
Shared Categories
Heap and Mixpanel are categorized as E-Commerce Analytics, Product Analytics, Mobile App Analytics, and Digital Analytics
Unique Categories
Heap is categorized as Session Replay, Mobile App Optimization, Enterprise Feedback Management, and Customer Journey Analytics
Mixpanel has no unique categories
Reviews
Reviewers' Company Size
Heap
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Mixpanel
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
16.4%
Information Technology and Services
12.0%
Financial Services
9.1%
Marketing and Advertising
7.7%
Internet
5.4%
Other
49.4%
Computer Software
25.0%
Information Technology and Services
11.6%
Financial Services
9.5%
Internet
6.6%
Health, Wellness and Fitness
5.2%
Other
42.1%
Discussions
Does Heap work with multiple domains or websites?
1 Comment
MM
yes it supports, for instance we have 5 different websites, and you can create each project for each websites and do you analysis, all you need is to just...Read more
Does Heap support multiple projects on the same account?
1 Comment
MM
yes it supports multiple projects, Under the menu accounts, settings u can add multi projects. Read more
Does Heap work well with single-page web apps built on Backbone, Angular, and other frameworks?
1 Comment
MM
It should work for sure, heap will look for user visit on the page, and event actions triggered on the components on the object the present in your page. Read more
C
1 Comment
SN
C is a general-purpose computer programming language. It was created in the 1970s by Dennis Ritchie, and remains very widely used and influential.Read more
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