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Compare Guru and Trengo 
Featured Products
At a Glance
Market Segments
Mid-Market (57.5% of reviews)
Small-Business (72.4% of reviews)
Entry-Level Pricing
Starting at $25.00 1 Seat Per Month
€349.00 10 User Per Month
Guru
Star Rating
(2,361)4.7 out of 5
Market Segments
Mid-Market (57.5% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $25.00 1 Seat Per Month
Browse all 2 pricing plansTrengo
Star Rating
(245)4.3 out of 5
Market Segments
Small-Business (72.4% of reviews)
Pros & Cons
Entry-Level Pricing
€349.00 10 User Per Month
Browse all 2 pricing plansGuru vs Trengo
When assessing the two solutions, reviewers found Guru easier to use, set up, and administer. Reviewers also preferred doing business with Guru overall.
- Reviewers felt that Guru meets the needs of their business better than Trengo.
- When comparing quality of ongoing product support, reviewers felt that Guru is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Guru over Trengo.
Pricing
Entry-Level Pricing
Guru
Team
Starting at $25.00
1 Seat Per Month
Predictable, seat-based pricing for teams getting started with Guru’s AI Source of Truth.
- AI-powered enterprise search
- Verified knowledge base
- AI chat & research
Trengo
Boost
€349.00
10 User Per Month
Unify your inbox and automate the basics.
- Basic integrations
- White labelling
- Reporting
Free Trial
Guru
Free Trial is available
Trengo
Free Trial is available
Ratings
Meets Requirements
9.2
1,934
8.2
213
Ease of Use
9.3
1,956
8.6
217
Ease of Setup
9.3
972
8.2
159
Ease of Admin
9.0
475
8.3
141
Quality of Support
9.3
1,532
8.8
217
Has the product been a good partner in doing business?
9.4
428
8.8
142
Product Direction (% positive)
9.2
1,831
9.0
218
Features by Category
Ticket and Case Management
Not enough data
8.3
30
Not enough data
8.2
30
Not enough data
8.2
29
Not enough data
8.0
31
Not enough data
6.7
25
Not enough data
7.7
26
Not enough data
8.2
30
Not enough data
8.1
29
Generative AI
Not enough data
7.2
15
Not enough data
7.1
15
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
Feature Not Available
Not enough data
8.0
32
Not enough data
7.7
32
Not enough data
7.9
30
Not enough data
6.8
25
Platform
Not enough data
6.7
32
Not enough data
7.7
73
|
Verified
Not enough data
8.0
34
Not enough data
7.8
30
Not enough data
7.3
33
Not enough data
7.7
32
Content Management
9.4
116
Not enough data
9.3
115
Not enough data
9.4
114
Not enough data
Content Discovery
9.4
119
Not enough data
9.3
116
Not enough data
9.3
114
Not enough data
9.0
107
Not enough data
9.4
106
Not enough data
9.2
106
Not enough data
Generative AI
9.3
74
Not enough data
9.3
76
Not enough data
Administration
9.2
679
Not enough data
9.2
671
Not enough data
9.1
668
Not enough data
Knowledge Management
9.6
799
Not enough data
9.2
737
Not enough data
9.2
698
Not enough data
Compliance
9.2
693
Not enough data
9.2
660
Not enough data
9.2
650
Not enough data
9.1
629
Not enough data
Customer Support
9.2
768
Not enough data
9.2
725
Not enough data
9.0
645
Not enough data
Data Security
9.2
633
Not enough data
9.2
626
Not enough data
9.3
653
Not enough data
9.1
632
Not enough data
Administration
9.2
678
Not enough data
9.3
705
Not enough data
9.4
773
Not enough data
Generative AI
9.1
489
Not enough data
Channels
Not enough data
8.5
84
Not enough data
7.5
70
Not enough data
6.8
70
Design
Not enough data
7.6
72
Not enough data
6.9
67
Not enough data
7.7
78
Not enough data
7.7
76
Not enough data
7.6
70
Generative AI
Not enough data
6.0
55
Not enough data
6.1
54
Inbox Tools
Not enough data
8.8
24
Not enough data
7.7
20
Not enough data
7.3
19
Not enough data
7.5
22
Coordination Tools
Not enough data
7.5
14
Not enough data
7.5
20
Not enough data
7.6
16
Software Options
Not enough data
7.6
17
Not enough data
7.0
18
Email Client - Agentic AI
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Pages
9.0
689
Not enough data
9.1
640
Not enough data
9.1
689
Not enough data
8.8
585
Not enough data
8.9
552
Not enough data
9.1
561
Not enough data
Knowledge Dissemination
8.9
667
Not enough data
9.1
668
Not enough data
9.5
749
Not enough data
9.1
718
Not enough data
9.1
588
Not enough data
9.2
586
Not enough data
9.3
585
Not enough data
9.0
556
Not enough data
9.2
570
Not enough data
Agentic AI - Knowledge Base
8.7
101
Not enough data
9.0
105
Not enough data
8.9
102
Not enough data
Compatibility
9.3
103
Not enough data
8.9
99
Not enough data
8.9
97
Not enough data
Agentic AI - Enterprise Search Software
8.8
53
Not enough data
8.8
47
Not enough data
8.9
51
Not enough data
8.8
46
Not enough data
8.9
53
Not enough data
8.7
47
Not enough data
Search Queries
9.2
97
Not enough data
9.4
101
Not enough data
9.2
95
Not enough data
9.2
91
Not enough data
9.3
106
Not enough data
AI powered search - Enterprise Search Software
8.5
44
Not enough data
8.6
36
Not enough data
9.4
41
Not enough data
Functionality
9.0
101
Not enough data
9.3
102
Not enough data
9.1
103
Not enough data
Compatibility - Enterprise Search Software
8.9
34
Not enough data
9.5
35
Not enough data
8.6
34
Not enough data
Functionality - Enterprise Search Software
9.0
35
Not enough data
9.5
36
Not enough data
9.1
37
Not enough data
Search Queries - Enterprise Search Software
9.0
35
Not enough data
9.1
36
Not enough data
8.7
36
Not enough data
9.5
34
Not enough data
Platform Basics
Not enough data
Not enough data
Not enough data
Not enough data
Platform Data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Additional Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Journey Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
8.7
61
Not enough data
8.8
68
Not enough data
9.1
73
Not enough data
Automation - AI Agents
8.7
58
Not enough data
8.3
67
Not enough data
8.5
69
Not enough data
8.9
61
Not enough data
9.0
58
Not enough data
Platform
8.8
63
Not enough data
9.0
68
Not enough data
8.6
67
Not enough data
Autonomy - AI Agents
8.9
63
Not enough data
8.9
66
Not enough data
8.8
69
Not enough data
9.1
61
Not enough data
Generative AI
9.0
72
Not enough data
8.9
69
Not enough data
Conversational Platform
Not enough data
7.8
43
Not enough data
7.9
39
Not enough data
7.1
36
Not enough data
7.6
37
Support Automation
Not enough data
7.3
36
Not enough data
7.2
35
Not enough data
7.0
33
Not enough data
7.1
38
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Sorting & Filtering
Not enough data
6.9
7
Not enough data
7.6
7
Not enough data
6.2
7
Not enough data
7.1
7
Integrations
Not enough data
6.9
6
Not enough data
4.8
7
Not enough data
4.5
7
Time Management
Not enough data
8.1
7
Not enough data
7.9
7
Not enough data
5.2
7
Generative AI
Not enough data
4.8
7
Not enough data
4.5
7
Not enough data
5.2
7
Agentic AI - Email Management
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
7.7
13
Not enough data
5.7
12
Not enough data
7.1
13
Automation
Not enough data
6.7
12
Not enough data
7.4
12
Not enough data
6.7
12
Artificial Intelligence
Not enough data
6.8
12
Not enough data
7.7
13
Not enough data
6.8
12
Generative AI
Not enough data
6.5
27
Not enough data
6.3
26
Not enough data
6.0
27
Communication
Not enough data
8.2
50
|
Verified
Not enough data
8.0
57
|
Verified
Not enough data
7.5
40
Not enough data
7.9
42
|
Verified
Not enough data
7.4
35
Internal Use
Not enough data
7.7
73
|
Verified
Not enough data
7.7
51
|
Verified
Not enough data
7.5
40
Not enough data
7.5
46
|
Verified
Not enough data
8.8
57
|
Verified
Not enough data
7.7
55
|
Verified
Generative AI
Not enough data
Feature Not Available
Self-Service Experience
Not enough data
7.5
31
Not enough data
7.3
30
Not enough data
Feature Not Available
Not enough data
7.7
27
Not enough data
7.8
27
Self-Service Platform
Not enough data
7.9
30
Not enough data
8.1
32
Not enough data
7.0
26
Not enough data
7.6
30
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
6.1(won by default)
22
Not enough data
6.2(won by default)
22
Process
Not enough data
8.5(won by default)
36
Not enough data
8.6(won by default)
35
Not enough data
7.7(won by default)
28
Channels
Not enough data
8.6(won by default)
42
Not enough data
8.5(won by default)
40
Not enough data
8.2(won by default)
38
Not enough data
5.7(won by default)
33
Not enough data
8.0(won by default)
35
Insight
Not enough data
7.2(won by default)
27
Not enough data
7.5(won by default)
34
Not enough data
7.2(won by default)
29
Not enough data
7.7(won by default)
32
Generative AI
Not enough data
6.4
11
Not enough data
6.4
11
WhatsApp Messaging - WhatsApp Marketing
Not enough data
7.3
5
Not enough data
6.0
5
Not enough data
8.0
5
Not enough data
7.3
5
Not enough data
6.7
5
Not enough data
8.3
5
WhatsApp Business Platform - WhatsApp Marketing
Not enough data
5.3
5
Not enough data
6.0
5
Not enough data
3.7
5
Not enough data
4.0
5
Customization - AI Agent Builders
10.0
7
Not enough data
9.4
6
Not enough data
9.0
5
Not enough data
Functionality - AI Agent Builders
9.4
6
Not enough data
9.5
7
Not enough data
Not enough data
Not enough data
8.8
7
Not enough data
Data and Analytics - AI Agent Builders
Not enough data
Not enough data
10.0
7
Not enough data
Not enough data
Not enough data
Integration - AI Agent Builders
8.9
6
Not enough data
Not enough data
Not enough data
9.4
6
Not enough data
9.2
6
Not enough data
Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Ticket Management - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Support Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Guru and Trengo share no categories
Unique Categories
Guru is categorized as Knowledge Base, AI Agents For Business Operations, Contact Center Knowledge Base, Insight Engines, Enterprise Search Software, AI Agent Builders, and AI IT Agents
Trengo is categorized as Customer Service Automation, Email Management, Digital Customer Service Platforms, Email Client, Shared Inbox, Conversational Support, Customer Communications Management, Customer Journey Analytics, Social Customer Service, Live Chat, Help Desk, Customer Self-Service, and WhatsApp Marketing
Reviews
Reviewers' Company Size
Guru
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Trengo
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
14.6%
Information Technology and Services
11.4%
Consumer Services
8.7%
Internet
6.3%
Financial Services
6.0%
Other
53.0%
Leisure, Travel & Tourism
7.4%
Apparel & Fashion
5.3%
Retail
4.9%
Consumer Services
4.9%
Marketing and Advertising
4.1%
Other
73.3%
Alternatives
Discussions
Do we have any mobile app for Guru?
3 Comments
DF
No there is not, however the Web app does scale to phonesRead more
What does Guru do?
3 Comments
LF
Guru is an all-in-one tool that brings everyone on your teams together and puts all your information in one place: right in your workflow.Read more
How did you start your "knowledge council" and what are some of the early hurdles to overcome?
2 Comments
CA
There's lots of advice on starting and engaging a knowledge council here:...Read more
Trengo has no discussions with answers
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