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Compare Google Workspace and Zendesk for Customer Service 
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At a Glance
Market Segments
Small-Business (46.3% of reviews)
Mid-Market (45.7% of reviews)
Entry-Level Pricing
$6.00 Per Month
$19.00 1 user per month billed annually
Google Workspace
Star Rating
(47,074)4.6 out of 5
Market Segments
Small-Business (46.3% of reviews)
Pros & Cons
Entry-Level Pricing
$6.00 Per Month
Browse all 3 pricing plansZendesk for Customer Service
Star Rating
(6,660)4.3 out of 5
Market Segments
Mid-Market (45.7% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 user per month billed annually
Free Trial is available
Browse all 7 pricing plansGoogle Workspace vs Zendesk for Customer Service
When assessing the two solutions, reviewers found Google Workspace easier to use, set up, and administer. Reviewers also preferred doing business with Google Workspace overall.
- Reviewers felt that Google Workspace meets the needs of their business better than Zendesk for Customer Service.
- When comparing quality of ongoing product support, reviewers felt that Google Workspace is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Google Workspace over Zendesk for Customer Service.
Pricing
Entry-Level Pricing
Google Workspace
Business Starter
$6.00
Per Month
- Custom and secure business email
- 100 participant video meetings
- 30 GB storage per user
Zendesk for Customer Service
Support Only (Team)
$19.00
1 user per month billed annually
Integrated customer support
- Email & social media
- Web widget & mobile SDK
- Pre-defined business rules
Free Trial
Google Workspace
Free Trial is available
Zendesk for Customer Service
Free Trial is available
Ratings
Meets Requirements
9.1
37,334
8.6
5,118
Ease of Use
9.3
37,550
8.6
5,162
Ease of Setup
9.2
9,501
8.0
3,186
Ease of Admin
9.1
8,158
8.2
3,073
Quality of Support
8.6
29,741
8.4
4,796
Has the product been a good partner in doing business?
9.0
7,483
8.4
2,999
Product Direction (% positive)
8.7
36,061
8.0
4,771
Features by Category
Ticket and Case Management
Not enough data
8.8
2552
|
Verified
Not enough data
8.7
2567
|
Verified
Not enough data
8.5
2492
|
Verified
Not enough data
8.4
2337
|
Verified
Not enough data
8.2
1921
|
Verified
Not enough data
8.4
2398
|
Verified
Not enough data
8.6
2386
|
Verified
Not enough data
8.3
1853
|
Verified
Generative AI
Not enough data
7.6
384
Not enough data
7.6
385
Agentic AI - Help Desk
Not enough data
7.8
245
Not enough data
7.9
245
Not enough data
8.0
246
Communication Channels
Not enough data
8.5
2060
|
Verified
Not enough data
8.8
2310
|
Verified
Not enough data
8.4
1724
|
Verified
Not enough data
8.0
1428
|
Verified
Not enough data
8.0
1313
|
Verified
Platform
Not enough data
7.8
1387
|
Verified
Not enough data
8.0
1777
|
Verified
Not enough data
8.3
1947
|
Verified
Not enough data
8.2
1739
|
Verified
Not enough data
7.9
2339
|
Verified
Not enough data
8.0
2407
|
Verified
File Management
9.2
7972
Not enough data
9.1
8028
Not enough data
9.0
8118
Not enough data
8.9
8159
Not enough data
9.0
7756
Not enough data
Agentic AI - Cloud Content Collaboration
7.5
115
Not enough data
7.7
115
Not enough data
7.8
114
Not enough data
Collaboration
9.0
7550
Not enough data
9.4
8324
Not enough data
9.2
7846
Not enough data
8.8
6834
Not enough data
Administration
9.1
6006
Not enough data
8.9
5834
Not enough data
9.1
5794
Not enough data
8.4
6274
Not enough data
8.7
5283
Not enough data
9.1
6395
Not enough data
Platform
9.3
2122
Not enough data
8.8
1727
Not enough data
8.8
1653
Not enough data
8.8
1493
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Business Instant Messaging
8.7
2089
Not enough data
8.8
2221
Not enough data
8.7
2040
Not enough data
Business Instant Messaging
9.0
2181
Not enough data
9.0
2215
Not enough data
Business Instant Messaging
9.0
2262
Not enough data
9.1
2331
Not enough data
8.7
1879
Not enough data
Generative AI - Business Instant Messaging
8.3
254
Not enough data
AI - Business Instant Messaging
8.2
248
Not enough data
8.2
247
Not enough data
8.2
246
Not enough data
8.3
245
Not enough data
Agentic AI - Business Instant Messaging
8.3
136
Not enough data
8.3
135
Not enough data
Presenter Tools
8.9
2769
Not enough data
8.4
2377
Not enough data
8.2
2257
Not enough data
8.7
2671
Not enough data
Conferencing Options
9.0
3027
Not enough data
9.0
3087
Not enough data
9.1
3177
Not enough data
Application Tools
8.7
2433
Not enough data
8.5
2509
Not enough data
9.1
2809
Not enough data
Agentic AI - Screen Sharing
8.0
168
Not enough data
Usability
Not enough data
8.3
667
Not enough data
8.3
663
Not enough data
8.4
632
Reporting
Not enough data
8.3
590
Not enough data
7.9
563
Not enough data
8.2
644
Generative AI
Not enough data
7.3
179
Not enough data
7.2
178
Platform Basics
8.6
1781
Not enough data
8.8
1776
Not enough data
9.5
1801
Not enough data
Platform Content
8.6
1670
Not enough data
8.1
1675
Not enough data
8.3
1607
Not enough data
9.4
1771
Not enough data
Platform Additional Functionality
8.7
1571
Not enough data
9.1
1673
Not enough data
9.4
1701
Not enough data
Generative AI
8.4
517
Not enough data
8.1
507
Not enough data
7.7
503
Not enough data
8.3
510
Not enough data
7.3
495
Not enough data
8.0
502
Not enough data
7.9
499
Not enough data
Calculating
8.9
1816
Not enough data
8.9
1713
Not enough data
Insights
8.7
1688
Not enough data
8.9
1752
Not enough data
Editing
8.5
1693
Not enough data
9.4
1832
Not enough data
8.9
1751
Not enough data
Functionality
8.7
1555
Not enough data
9.2
1756
Not enough data
9.1
1775
Not enough data
9.5
1859
Not enough data
Applications
9.3
1269
Not enough data
9.1
1227
Not enough data
8.4
1185
Not enough data
Collaboration
9.3
1253
Not enough data
8.9
1159
Not enough data
9.3
1242
Not enough data
Management
9.2
1234
Not enough data
9.0
1207
Not enough data
9.4
1245
Not enough data
Agentic AI - Office Suites
7.8
342
Not enough data
8.0
345
Not enough data
Collaboration Tools
9.0
5887
Not enough data
9.0
4143
Not enough data
8.3
3608
Not enough data
9.0
4193
Not enough data
8.9
3926
Not enough data
Meeting Coordination
9.1
5751
Not enough data
8.5
5128
Not enough data
8.8
5423
Not enough data
9.2
4131
Not enough data
Software Type
9.0
5708
Not enough data
9.2
4200
Not enough data
8.8
3772
Not enough data
Agentic AI - Video Conferencing
7.9
337
Not enough data
8.0
340
Not enough data
8.0
336
Not enough data
Responses
Not enough data
8.3
63
Not enough data
8.6
68
Not enough data
8.2
68
Automation - AI Agents
Not enough data
7.6
26
Not enough data
7.8
26
Not enough data
7.7
26
Not enough data
7.7
26
Not enough data
7.9
26
Platform
Not enough data
8.3
68
Not enough data
8.3
66
Not enough data
8.4
63
Autonomy - AI Agents
Not enough data
7.9
25
Not enough data
7.6
26
Not enough data
7.5
26
Not enough data
7.6
26
Generative AI
Not enough data
7.8
32
Not enough data
8.2
31
Responses
Not enough data
8.1
468
Not enough data
8.1
465
Not enough data
8.3
449
Not enough data
8.1
448
Not enough data
8.2
356
Platform
Not enough data
8.6
471
Not enough data
8.3
468
Not enough data
8.3
463
Not enough data
8.2
464
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
454
Generative AI
Not enough data
8.2
113
Not enough data
8.2
112
Survey Management
9.0
1008
Not enough data
9.0
1033
Not enough data
8.4
988
Not enough data
8.9
1006
Not enough data
Survey Customization
8.5
860
Not enough data
8.4
909
Not enough data
8.6
907
Not enough data
8.4
751
Not enough data
Survey Insights
8.8
989
Not enough data
8.4
757
Not enough data
9.0
966
Not enough data
9.0
962
Not enough data
Agentic AI - Survey
8.1
75
Not enough data
8.0
74
Not enough data
8.0
74
Not enough data
Conversational Platform
Not enough data
8.1
859
Not enough data
8.3
716
Not enough data
8.2
684
Not enough data
8.2
749
Support Automation
Not enough data
8.2
714
Not enough data
8.3
757
Not enough data
8.4
711
Not enough data
8.1
788
Generative AI
Not enough data
7.8
204
Not enough data
7.8
203
Messaging Channels
Not enough data
7.6
78
Not enough data
9.1
171
Not enough data
8.3
94
Not enough data
8.5
101
Administration
Not enough data
8.2
108
Not enough data
8.9
156
Not enough data
8.3
111
Not enough data
8.4
144
Calendar View
9.2
1407
Not enough data
9.1
1378
Not enough data
Shared Calendar
9.2
1420
Not enough data
9.1
1384
Not enough data
Accessibility
8.8
1205
Not enough data
8.6
1259
Not enough data
Integration
9.0
1322
Not enough data
8.9
1303
Not enough data
8.9
1309
Not enough data
Notifications
9.0
1350
Not enough data
8.7
1208
Not enough data
Generative AI
7.9
719
Not enough data
8.0
725
Not enough data
7.9
719
Not enough data
Agentic AI - Calendar
7.9
271
Not enough data
Design
8.6
1361
Not enough data
8.5
1369
Not enough data
8.4
1362
Not enough data
Collaboration
9.4
1456
Not enough data
9.3
1438
Not enough data
File Types
9.2
1453
Not enough data
9.0
1423
Not enough data
8.6
1184
Not enough data
Edit & Revise
9.1
1434
Not enough data
8.9
1387
Not enough data
9.2
1457
Not enough data
Integrate & Embed
9.2
1390
Not enough data
8.8
1254
Not enough data
9.0
1329
Not enough data
Operating System
9.1
1300
Not enough data
9.0
1279
Not enough data
8.3
1040
Not enough data
Generative AI
8.3
702
Not enough data
8.4
693
Not enough data
7.9
687
Not enough data
8.1
688
Not enough data
8.0
682
Not enough data
Agentic AI - Document Creation
7.8
257
Not enough data
Customer Support
Not enough data
8.1
82
Not enough data
7.6
77
Not enough data
8.1
84
Automation
Not enough data
8.1
83
Not enough data
8.2
83
Not enough data
8.1
84
Artificial Intelligence
Not enough data
7.8
83
Not enough data
7.7
82
Not enough data
7.7
84
Generative AI
8.3
782
Not enough data
8.3
779
Not enough data
8.0
777
Not enough data
7.8
282
Not enough data
8.2
281
Not enough data
8.0
277
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
7.9
207
Not enough data
Feature Not Available
Communication
Not enough data
8.6
950
|
Verified
Not enough data
8.5
964
|
Verified
Not enough data
8.1
720
Not enough data
8.5
737
|
Verified
Not enough data
8.0
520
Internal Use
Not enough data
8.0
1777
|
Verified
Not enough data
8.5
849
|
Verified
Not enough data
8.1
650
Not enough data
8.5
898
Not enough data
8.6
824
|
Verified
Not enough data
8.3
848
|
Verified
Generative AI
Not enough data
Feature Not Available
Self-Service Experience
Not enough data
8.5
1499
Not enough data
8.5
1436
Not enough data
8.0
1024
Not enough data
7.7
648
Not enough data
8.0
780
Self-Service Platform
Not enough data
8.2
828
Not enough data
8.2
841
Not enough data
7.7
658
Not enough data
8.2
806
Agentic AI - Customer Self-Service
Not enough data
8.3
63
Not enough data
8.3
63
Not enough data
8.2
64
Not enough data
8.7
63
Not enough data
8.6
61
Not enough data
8.2
63
Not enough data
8.1
63
Generative AI
Not enough data
7.4(won by default)
77
Not enough data
7.5(won by default)
78
Process
Not enough data
8.4(won by default)
564
Not enough data
9.1(won by default)
741
Not enough data
8.9(won by default)
689
Channels
Not enough data
9.0(won by default)
740
Not enough data
8.4(won by default)
586
Not enough data
8.7(won by default)
563
Not enough data
8.2(won by default)
485
Not enough data
8.3(won by default)
421
Insight
Not enough data
8.2(won by default)
539
Not enough data
8.3(won by default)
648
Not enough data
8.5(won by default)
562
Not enough data
8.7(won by default)
666
Generative AI
Not enough data
7.8
67
Not enough data
7.7
66
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Note-Taking Software
7.9
74
Not enough data
Customizations
8.4
425
Not enough data
8.8
427
Not enough data
8.4
393
Not enough data
8.5
403
Not enough data
Growth
8.4
334
Not enough data
8.5
360
Not enough data
8.5
337
Not enough data
8.1
319
Not enough data
8.6
343
Not enough data
Content
8.9
387
Not enough data
8.8
401
Not enough data
8.7
397
Not enough data
8.4
142
Not enough data
Support
8.4
149
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.4
70
Not enough data
8.2
71
Not enough data
8.3
71
Not enough data
8.3
69
Not enough data
8.3
70
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.2
70
Not enough data
8.4
70
Not enough data
8.4
70
Not enough data
8.5
70
Automation
Not enough data
8.6
70
Not enough data
8.6
71
Not enough data
8.0
70
Autonomy
Not enough data
8.2
70
Not enough data
8.4
69
Not enough data
8.4
70
Not enough data
8.3
71
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
9.4
8
Not enough data
9.2
8
Not enough data
9.5
7
Not enough data
9.8
8
Not enough data
9.0
8
Not enough data
8.7
5
Not enough data
9.2
8
Not enough data
8.5
8
Workforce Management Platform Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Google Workspace and Zendesk for Customer Service share no categories
Unique Categories
Google Workspace is categorized as Business Instant Messaging, Screen Sharing, Note-Taking Software, Spreadsheets, Website Builder, Presentation, Document Creation, Cloud Content Collaboration, Office Suites, Calendar, Email, Survey, and Video Conferencing
Zendesk for Customer Service is categorized as Workforce Management, Conversational Commerce Platforms, Help Desk, Live Chat, Chatbots, Shared Inbox, AI Customer Support Agents, AI Agents For Business Operations, Conversational Support, Complaint Management, Customer Self-Service, Customer Service Automation, Digital Customer Service Platforms, Social Customer Service, and Proactive Notification
Reviews
Reviewers' Company Size
Google Workspace
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zendesk for Customer Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
9.1%
Education Management
8.4%
Computer Software
7.8%
Marketing and Advertising
6.7%
Higher Education
5.1%
Other
63.0%
Computer Software
14.1%
Information Technology and Services
12.8%
Financial Services
5.8%
Retail
4.8%
Consumer Services
4.4%
Other
58.1%
Discussions
Is there a way to see everyone all at once on the screen?
21 Comments
JB
Yes. On the bottom right, you'll see "Present your screen" and next to it "..." Those 3 dots give you access to screen settings. You can change to tile mode,...Read more
Is that possible to see the files from multiple Google accounts simultaneously?
17 Comments
JD
Yes. When a Google Drive document is shared to your Gmail, you can save it to your Drive. When you open the document, it will open in a separate tab. You...Read more
Is zendesk any good?
8 Comments
AM
For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other...Read more
Is there a free version of Zendesk?
7 Comments
AG
Zendesk Support Suite offers a free 14 - day trial.Read more
What is Zendesk Support Suite?
4 Comments
VC
Zendesk Suite is the collection of Zendesk products and capabilities that provide you with the tools you need to create a complete omnichannel support...Read more
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