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Compare Google Workspace and ScreenSteps 
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At a Glance
Market Segments
Small-Business (46.2% of reviews)
Mid-Market (50.0% of reviews)
Entry-Level Pricing
$6.00 Per Month
Starting at $100.00 10 User Per Month
Google Workspace
Star Rating
(47,145)4.6 out of 5
Market Segments
Small-Business (46.2% of reviews)
Pros & Cons
Entry-Level Pricing
$6.00 Per Month
Browse all 3 pricing plansScreenSteps
Star Rating
(54)4.7 out of 5
Market Segments
Mid-Market (50.0% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $100.00 10 User Per Month
Browse all 4 pricing plansGoogle Workspace vs ScreenSteps
When assessing the two solutions, reviewers found Google Workspace easier to use. However, ScreenSteps is easier to set up and administer. Reviewers also preferred doing business with ScreenSteps overall.
- Reviewers felt that ScreenSteps meets the needs of their business better than Google Workspace.
- When comparing quality of ongoing product support, reviewers felt that ScreenSteps is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Google Workspace over ScreenSteps.
Pricing
Entry-Level Pricing
Google Workspace
Business Starter
$6.00
Per Month
- Custom and secure business email
- 100 participant video meetings
- 30 GB storage per user
ScreenSteps
Answer Plan
Starting at $100.00
10 User Per Month
Ideal for teams who want to create a basic knowledge base to answer user questions.
- Online Knowledge Base
- Desktop Authoring Tool
- Implementation & Training Courses
Free Trial
Google Workspace
Free Trial is available
ScreenSteps
Free Trial is available
Ratings
Meets Requirements
9.1
37,386
9.2
38
Ease of Use
9.3
37,602
9.2
38
Ease of Setup
9.2
9,546
9.3
28
Ease of Admin
9.1
8,169
9.2
30
Quality of Support
8.6
29,788
9.6
33
Has the product been a good partner in doing business?
9.0
7,493
9.7
29
Product Direction (% positive)
8.7
36,113
8.1
36
Features by Category
File Management
9.2
7975
Not enough data
9.1
8031
Not enough data
9.0
8120
Not enough data
8.9
8163
Not enough data
9.0
7759
Not enough data
Agentic AI - Cloud Content Collaboration
7.5
116
Not enough data
7.7
116
Not enough data
7.8
115
Not enough data
Collaboration
9.0
7553
Not enough data
9.4
8334
Not enough data
9.2
7855
Not enough data
8.8
6837
Not enough data
Administration
9.1
6011
Not enough data
8.9
5840
Not enough data
9.1
5798
Not enough data
8.4
6281
Not enough data
8.7
5285
Not enough data
9.1
6400
Not enough data
Platform
9.3
2126
Not enough data
8.8
1730
Not enough data
8.8
1655
Not enough data
8.8
1495
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Business Instant Messaging
8.7
2093
Not enough data
8.8
2224
Not enough data
8.7
2042
Not enough data
Business Instant Messaging
9.0
2184
Not enough data
9.0
2219
Not enough data
Business Instant Messaging
9.0
2264
Not enough data
9.1
2333
Not enough data
8.7
1884
Not enough data
Generative AI - Business Instant Messaging
8.3
255
Not enough data
AI - Business Instant Messaging
8.2
249
Not enough data
8.2
248
Not enough data
8.2
247
Not enough data
8.3
246
Not enough data
Agentic AI - Business Instant Messaging
8.2
136
Not enough data
8.3
135
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Knowledge Management
Not enough data
9.7
6
Not enough data
9.7
5
Not enough data
8.3
5
Compliance
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Customer Support
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Data Security
Not enough data
Feature Not Available
Not enough data
8.0
5
Not enough data
8.7
5
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
9.0
5
Not enough data
9.2
6
Generative AI
Not enough data
Not enough data
Presenter Tools
8.9
2786
Not enough data
8.4
2394
Not enough data
8.2
2274
Not enough data
8.7
2688
Not enough data
Conferencing Options
9.0
3046
Not enough data
9.0
3107
Not enough data
9.1
3199
Not enough data
Application Tools
8.7
2452
Not enough data
8.5
2527
Not enough data
9.1
2827
Not enough data
Agentic AI - Screen Sharing
8.1
183
Not enough data
Guide Options
Not enough data
9.7
5
Not enough data
9.7
6
Not enough data
9.3
5
Not enough data
9.7
5
Not enough data
9.4
6
Guide Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.0
5
Not enough data
9.0
5
Access Options
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
8.7
1795
Not enough data
8.8
1789
Not enough data
9.5
1814
Not enough data
Platform Content
8.6
1683
Not enough data
8.1
1687
Not enough data
8.3
1620
Not enough data
9.4
1784
Not enough data
Platform Additional Functionality
8.7
1582
Not enough data
9.1
1685
Not enough data
9.4
1716
Not enough data
Generative AI
8.4
528
Not enough data
8.1
518
Not enough data
7.7
514
Not enough data
8.4
521
Not enough data
7.3
506
Not enough data
8.1
513
Not enough data
7.9
510
Not enough data
Calculating
8.9
1832
Not enough data
8.9
1729
Not enough data
Insights
8.7
1706
Not enough data
8.9
1768
Not enough data
Editing
8.5
1710
Not enough data
9.4
1850
Not enough data
8.9
1766
Not enough data
Functionality
8.7
1569
Not enough data
9.2
1772
Not enough data
9.1
1790
Not enough data
9.5
1876
Not enough data
Task Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Checklist Options
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Software Availability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Knowledge Pages
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Knowledge Dissemination
Not enough data
Not enough data
Not enough data
9.7
5
Not enough data
9.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Applications
9.3
1301
Not enough data
9.1
1246
Not enough data
8.4
1203
Not enough data
Collaboration
9.3
1286
Not enough data
8.9
1179
Not enough data
9.3
1271
Not enough data
Management
9.2
1258
Not enough data
9.1
1226
Not enough data
9.5
1267
Not enough data
Agentic AI - Office Suites
7.9
360
Not enough data
8.0
362
Not enough data
Collaboration Tools
9.0
5905
Not enough data
9.0
4159
Not enough data
8.3
3624
Not enough data
9.0
4211
Not enough data
8.9
3942
Not enough data
Meeting Coordination
9.1
5768
Not enough data
8.5
5146
Not enough data
8.8
5440
Not enough data
9.2
4147
Not enough data
Software Type
9.0
5725
Not enough data
9.2
4217
Not enough data
8.9
3789
Not enough data
Agentic AI - Video Conferencing
8.0
351
Not enough data
8.0
354
Not enough data
8.1
350
Not enough data
Survey Management
9.0
1010
Not enough data
9.0
1035
Not enough data
8.4
990
Not enough data
8.9
1008
Not enough data
Survey Customization
8.5
862
Not enough data
8.4
911
Not enough data
8.6
909
Not enough data
8.4
753
Not enough data
Survey Insights
8.8
991
Not enough data
8.4
759
Not enough data
9.0
968
Not enough data
9.0
964
Not enough data
Agentic AI - Survey
8.2
77
Not enough data
8.0
76
Not enough data
8.1
76
Not enough data
Calendar View
9.2
1423
Not enough data
9.1
1394
Not enough data
Shared Calendar
9.2
1434
Not enough data
9.1
1398
Not enough data
Accessibility
8.8
1218
Not enough data
8.6
1273
Not enough data
Integration
9.0
1335
Not enough data
8.9
1315
Not enough data
8.9
1324
Not enough data
Notifications
9.0
1364
Not enough data
8.7
1221
Not enough data
Generative AI
7.9
732
Not enough data
8.1
738
Not enough data
8.0
733
Not enough data
Agentic AI - Calendar
8.0
282
Not enough data
Design
8.7
1378
Not enough data
8.5
1386
Not enough data
8.4
1379
Not enough data
Collaboration
9.4
1475
Not enough data
9.3
1458
Not enough data
File Types
9.2
1471
Not enough data
9.0
1441
Not enough data
8.7
1201
Not enough data
Edit & Revise
9.1
1452
Not enough data
8.9
1405
Not enough data
9.2
1474
Not enough data
Integrate & Embed
9.2
1408
Not enough data
8.9
1271
Not enough data
9.0
1348
Not enough data
Operating System
9.1
1318
Not enough data
9.0
1296
Not enough data
8.3
1056
Not enough data
Generative AI
8.3
719
Not enough data
8.5
710
Not enough data
7.9
704
Not enough data
8.1
705
Not enough data
8.0
699
Not enough data
Agentic AI - Document Creation
7.9
272
Not enough data
Generative AI
8.3
801
Not enough data
8.3
798
Not enough data
8.1
796
Not enough data
7.9
298
Not enough data
8.3
297
Not enough data
8.0
293
Not enough data
Agentic AI - Note-Taking Software
7.9
74
Not enough data
Customizations
8.4
425
Not enough data
8.8
427
Not enough data
8.4
393
Not enough data
8.5
403
Not enough data
Growth
8.4
334
Not enough data
8.5
360
Not enough data
8.5
337
Not enough data
8.1
319
Not enough data
8.6
343
Not enough data
Content
8.9
387
Not enough data
8.8
401
Not enough data
8.7
397
Not enough data
8.4
142
Not enough data
Support
8.4
149
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Google Workspace and ScreenSteps share no categories
Unique Categories
Google Workspace is categorized as Business Instant Messaging, Screen Sharing, Note-Taking Software, Spreadsheets, Website Builder, Presentation, Document Creation, Cloud Content Collaboration, Office Suites, Calendar, Email, Survey, and Video Conferencing
ScreenSteps is categorized as Knowledge Base, Work Instructions, Contact Center Knowledge Base, and Standard Operating Procedures
Reviews
Reviewers' Company Size
Google Workspace
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ScreenSteps
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
9.2%
Education Management
8.4%
Computer Software
7.8%
Marketing and Advertising
6.7%
Higher Education
5.1%
Other
62.9%
Computer Software
43.1%
Non-Profit Organization Management
5.9%
Financial Services
5.9%
Banking
5.9%
Real Estate
3.9%
Other
35.3%
Discussions
Internet Connection
25 Comments
LG
Yes it working on it asap it will be clear..Read more
Is there a way to see everyone all at once on the screen?
21 Comments
JB
Yes. On the bottom right, you'll see "Present your screen" and next to it "..." Those 3 dots give you access to screen settings. You can change to tile mode,...Read more
Is that possible to see the files from multiple Google accounts simultaneously?
17 Comments
JD
Yes. When a Google Drive document is shared to your Gmail, you can save it to your Drive. When you open the document, it will open in a separate tab. You...Read more
What does ScreenSteps do?
2 Comments
PP
Screensteps is my go-to app for all the documentation I create. Adding screenshots to step-by-step narrative gives the visual while also teaching the steps. Read more
ScreenSteps has no more discussions with answers
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