Compare Gladly and Tidio 
At a Glance
Market Segments
Mid-Market (61.0% of reviews)
Small-Business (90.6% of reviews)
Entry-Level Pricing
No pricing available
Free Per Month
Gladly
Star Rating
(1,100)4.7 out of 5
Market Segments
Mid-Market (61.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about GladlyTidio
Star Rating
(1,880)4.6 out of 5
Market Segments
Small-Business (90.6% of reviews)
Pros & Cons
Entry-Level Pricing
Free Per Month
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Gladly excels in keeping customer conversations organized, with features like the "Customer Timeline" that allows users to view all interactions in one scrollable format. This eliminates the risk of information falling through the cracks, a feature that many find essential for their workflow.
- Users say Tidio provides a user-friendly interface and real-time notifications, making it easy to manage multiple chats simultaneously. The ability to share images and use automation workflows has been highlighted as a significant advantage for businesses looking to enhance customer engagement.
- Reviewers mention that Gladly's approach to customer service, which avoids dividing interactions into separate tickets, is a game-changer for many users. This seamless integration of communication channels is praised for making daily tasks feel more natural and efficient.
- According to verified reviews, Tidio's automation capabilities, including visitor tracking and canned responses, help users handle leads effectively without missing important opportunities. This feature is particularly beneficial for small businesses that need to maximize their resources.
- G2 reviewers highlight that Gladly's quality of support is notably high, with users appreciating the responsiveness and helpfulness of the support team. This level of service contributes to a more satisfying overall experience, especially for mid-market companies.
- Users report that while Tidio is strong in providing transparency and trust through its live chat features, it may not match the comprehensive customer engagement capabilities of Gladly, particularly for those who require a more integrated approach to customer interactions.
Pricing
Entry-Level Pricing
Gladly
No pricing availableTidio
Free
Free
Per Month
For solo entrepreneurs. Free forever. No credit card requried.
- 50 Handled Conversations
- Live Chat
- Help Desk
Free Trial
Gladly
No trial information availableTidio
Free Trial is available
Ratings
Meets Requirements
9.3
790
9.1
1,311
Ease of Use
9.5
796
9.3
1,329
Ease of Setup
9.2
306
9.2
1,069
Ease of Admin
9.2
177
9.2
953
Quality of Support
9.4
753
9.2
1,144
Has the product been a good partner in doing business?
9.5
177
9.2
903
Product Direction (% positive)
9.4
759
9.2
1,178
Features by Category
Ticket and Case Management
9.2
198
|
Verified
8.6
84
9.2
200
|
Verified
8.5
82
9.2
210
|
Verified
8.6
88
9.1
205
|
Verified
8.7
90
9.1
175
|
Verified
8.1
72
9.2
198
|
Verified
8.7
81
9.3
195
|
Verified
8.4
76
9.3
203
|
Verified
8.5
76
Generative AI
8.3
65
7.4
44
8.5
66
7.0
42
Agentic AI - Help Desk
8.4
29
7.4
13
8.3
29
7.6
13
8.3
28
7.4
13
Communication Channels
9.4
209
|
Verified
8.8
81
9.5
218
|
Verified
8.8
79
9.5
209
|
Verified
9.3
88
8.9
174
|
Verified
8.2
74
9.1
201
|
Verified
7.4
69
Platform
8.2
141
|
Verified
8.9
104
8.6
252
|
Verified
8.9
716
|
Verified
9.2
155
|
Verified
9.1
108
9.1
156
|
Verified
8.7
108
8.8
155
|
Verified
8.1
93
9.3
156
|
Verified
8.9
105
Core Conversational Capabilities - AI Chatbots
Not enough data
7.7
5
Not enough data
8.0
5
Not enough data
8.3
5
Data
Not enough data
8.6
108
Not enough data
8.6
106
Interaction
Not enough data
8.3
106
Not enough data
8.4
109
Not enough data
8.3
104
Not enough data
8.3
105
Not enough data
8.2
106
Task & Flow Management - AI Chatbots
Not enough data
8.7
5
Not enough data
Not enough data
Learning
Not enough data
8.2
103
Not enough data
7.9
102
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
Not enough data
8.3
100
Not enough data
8.3
102
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
Not enough data
8.2
97
Not enough data
8.2
98
Not enough data
8.1
97
Not enough data
8.2
100
Agentic AI - AI Chatbots
Not enough data
7.6
12
Not enough data
7.8
12
Not enough data
7.9
13
Not enough data
7.5
14
Not enough data
7.6
14
Not enough data
7.4
14
Not enough data
7.9
14
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Messenger
Not enough data
8.5
86
Not enough data
8.3
89
Not enough data
9.2
87
Not enough data
8.8
85
Channels
Not enough data
8.2
83
Not enough data
9.0
84
Not enough data
8.0
79
Not enough data
7.7
75
Not enough data
7.9
79
Customers
Not enough data
8.6
81
Not enough data
8.5
82
Not enough data
8.8
80
Not enough data
8.8
82
Not enough data
8.8
82
Agentic AI - Conversational Marketing
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
7.1
7
User Analysis
Not enough data
Not enough data
Not enough data
Not enough data
User Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Walkthrough Type
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
Not enough data
8.2
55
Not enough data
8.2
54
Not enough data
Feature Not Available
Design
Not enough data
8.4
53
Not enough data
7.6
54
Not enough data
8.0
54
Not enough data
8.2
53
Not enough data
8.3
53
Generative AI
Not enough data
7.9
35
Not enough data
7.8
34
Channels
9.4
424
Not enough data
9.2
356
Not enough data
9.4
392
Not enough data
9.2
386
Not enough data
9.5
428
Not enough data
Generative AI
8.6
146
Not enough data
Functions
9.0
384
Not enough data
9.1
390
Not enough data
9.1
368
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.0
344
Not enough data
9.0
376
Not enough data
9.1
368
Not enough data
Agentic AI - Contact Center
7.9
26
Not enough data
8.8
26
Not enough data
8.3
26
Not enough data
8.3
26
Not enough data
Administrative
9.4
395
Not enough data
9.2
346
Not enough data
9.2
381
Not enough data
9.4
383
Not enough data
9.1
347
Not enough data
Responses
Not enough data
8.1
12
Not enough data
8.3
12
Not enough data
8.5
12
Automation - AI Agents
Not enough data
8.8
8
Not enough data
8.1
8
Not enough data
7.7
8
Not enough data
7.9
8
Not enough data
7.9
8
Platform
Not enough data
8.5
12
Not enough data
7.6
12
Not enough data
7.8
12
Autonomy - AI Agents
Not enough data
8.1
8
Not enough data
8.8
8
Not enough data
7.5
8
Not enough data
8.5
8
Generative AI
Not enough data
8.0
9
Not enough data
7.8
9
Responses
Not enough data
8.7
497
Not enough data
8.8
487
Not enough data
8.8
489
Not enough data
8.7
470
Not enough data
8.7
427
Platform
Not enough data
9.3
509
Not enough data
8.8
457
Not enough data
8.7
456
Not enough data
8.7
456
Not enough data
8.3
352
Not enough data
8.7
405
Not enough data
8.9
467
Generative AI
Not enough data
8.0
128
Not enough data
8.1
125
Conversational Platform
9.0
302
8.4
124
9.3
278
8.2
117
9.1
277
8.2
118
9.3
249
8.5
120
Support Automation
9.0
292
8.4
113
9.1
284
8.3
110
9.0
271
8.5
110
9.0
255
8.4
116
Generative AI
8.6
108
8.1
71
8.8
108
8.2
69
Customer Support
8.7
57
8.4
21
8.4
53
7.7
20
8.8
55
8.2
19
Automation
8.6
53
8.2
22
8.8
56
8.1
20
8.8
55
8.3
20
Artificial Intelligence
8.5
56
8.0
19
Feature Not Available
7.8
20
8.5
58
8.2
20
Generative AI
8.6
111
7.9
82
8.8
113
7.5
78
7.8
77
7.3
79
Communication
9.4
328
|
Verified
9.3
753
|
Verified
9.2
355
|
Verified
9.1
756
|
Verified
9.2
298
|
Verified
8.6
542
9.3
306
|
Verified
9.1
652
|
Verified
8.7
255
8.6
484
|
Verified
Internal Use
8.6
252
|
Verified
8.9
716
|
Verified
9.2
319
|
Verified
9.0
618
|
Verified
8.8
278
|
Verified
8.8
612
|
Verified
9.4
335
|
Verified
8.6
586
|
Verified
9.3
325
|
Verified
8.8
569
|
Verified
9.3
358
|
Verified
8.7
596
|
Verified
Generative AI
8.9
82
8.1
54
Self-Service Experience
9.4
241
8.7
93
9.2
226
8.8
83
8.8
191
8.7
28
8.9
197
8.8
89
9.0
218
8.9
90
Self-Service Platform
9.3
212
8.7
93
9.2
223
9.0
96
8.9
213
8.9
90
9.2
210
8.8
92
Agentic AI - Customer Self-Service
7.3
18
Not enough data
8.0
18
Not enough data
8.1
18
Not enough data
7.9
18
Not enough data
7.5
18
Not enough data
8.1
18
Not enough data
8.4
18
Not enough data
Generative AI
9.0(won by 1.1)
61
7.9
26
9.0(won by 1.1)
61
7.9
26
Process
9.1(won by 0.9)
179
8.2
48
9.4(won by 0.8)
195
8.6
50
9.4(won by 1.0)
181
8.4
45
Channels
9.7(won by 0.8)
237
8.9
51
9.3(won by 0.4)
189
8.9
52
9.5(won by 0.1)
226
9.4
53
9.3(won by 1.1)
225
8.2
45
9.5(won by 0.8)
227
8.7
45
Insight
9.0(won by 0.4)
197
8.6
44
9.3(won by 0.9)
198
8.4
48
9.3(won by 0.2)
181
9.1
53
9.5(won by 0.2)
182
9.3
43
Generative AI
8.4
45
5.8
6
8.5
46
Not enough data
Agentic AI - E-Commerce Tools
Not enough data
8.8
8
Not enough data
8.5
8
Not enough data
8.5
8
Customer Query Resolution - AI Customer Support Agents
8.1
15
8.6
45
8.5
14
8.1
44
8.6
14
8.3
43
8.5
16
8.6
43
8.3
14
8.2
42
Customer Interaction Automation - AI Customer Support Agents
8.2
14
8.5
43
7.7
13
8.5
42
8.6
13
8.7
43
8.9
15
8.6
44
Automation
8.9
15
8.6
47
8.0
14
8.6
44
7.3
14
8.4
45
Autonomy
8.4
15
8.2
42
8.8
14
8.3
43
8.3
15
8.5
43
8.6
15
8.4
43
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Gladly and Tidio are categorized as Customer Service Automation, Digital Customer Service Platforms, Conversational Support, Social Customer Service, Live Chat, Help Desk, Customer Self-Service, and AI Customer Support Agents
Unique Categories
Gladly is categorized as Contact Center
Tidio is categorized as AI Agents For Business Operations, AI Chatbots, Chatbots, Conversational Marketing, E-Commerce Tools, Customer Communications Management, Digital Adoption Platform, and Shared Inbox
Reviews
Reviewers' Company Size
Gladly
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Tidio
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
23.9%
Consumer Services
15.7%
Furniture
9.0%
Apparel & Fashion
7.9%
Consumer Goods
6.4%
Other
37.2%
Retail
8.3%
Marketing and Advertising
7.2%
Computer Software
5.6%
Information Technology and Services
5.3%
Health, Wellness and Fitness
4.0%
Other
69.6%
Alternatives
Discussions
Can we get some more Gladly swag? Hoodie? Lol
2 Comments
IB
Hey John - Thank you for your awesome review. We'll see what we can do! :)
- Team GladlyRead more
What's the best way to connect to our account success rep?
2 Comments
IB
Hi Katheryn,
Thank you for your note. We will be in touch with you shortly to connect on this.
Sincerely,
GladlyRead more
Is there any training environment for gladly
2 Comments
GU
Hi Jerick. Having a "training" (sometimes referred to as a Sandbox environment) depends on your org. But if you'd like to access more formal training...Read more
What is Tidio?
3 Comments
SS
Tidio is a live chatbot used for any website! You can answer all your customer's questions in real-time. Or you can set up bots that automatically answer...Read more
What is Tidio used for?
3 Comments
SY
I have used tidio to make chat conversations with my customers in my wordpress website.Read more
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