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Compare Gladly and Tidio 
Featured Products
At a Glance
Market Segments
Mid-Market (61.2% of reviews)
Small-Business (90.6% of reviews)
Entry-Level Pricing
No pricing available
Free Per Month
Gladly
Star Rating
(1,086)4.7 out of 5
Market Segments
Mid-Market (61.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about GladlyTidio
Star Rating
(1,854)4.7 out of 5
Market Segments
Small-Business (90.6% of reviews)
Pros & Cons
Entry-Level Pricing
Free Per Month
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Gladly excels in providing a comprehensive view of the customer journey, allowing users to manage all interactions—whether from calls, messages, or social media—in one place. This feature significantly enhances efficiency, as noted by users who appreciate the time saved by using tools like Sidekick and Gladly Answers.
- Users say Tidio stands out for its ease of use and quick setup, making it an attractive option for small businesses. Reviewers highlight the straightforward interface and the ability to respond to customer queries instantly, which is particularly beneficial for those looking to improve engagement with minimal effort.
- According to verified reviews, Gladly's focus on context over channel is a major advantage, enabling support teams to provide more personalized service. Users have praised how this approach helps them resolve issues more effectively, reducing the need for repetitive inquiries and enhancing overall customer satisfaction.
- Reviewers mention that Tidio's recent addition of the Lyro AI agent is a game-changer, as it can automatically generate a knowledge base from the website. This feature allows for more accurate responses to customer inquiries and facilitates seamless transitions between AI and human operators, which users find particularly valuable.
- G2 reviewers report that Gladly's superior quality of support is a significant differentiator, with users noting high satisfaction with the assistance they receive. The platform's ability to integrate with existing CRM systems further enhances its value, making it a strong partner for businesses looking to streamline their customer service operations.
- Users say that while Tidio offers solid live chat capabilities, it sometimes lacks the depth of features found in Gladly, particularly for larger teams or those needing advanced automation. However, Tidio's notifications and offline response capabilities are praised for helping users maintain quick response times, even when they are not actively online.
Pricing
Entry-Level Pricing
Gladly
No pricing availableTidio
Free
Free
Per Month
For solo entrepreneurs. Free forever. No credit card requried.
- 50 Handled Conversations
- Live Chat
- Help Desk
Free Trial
Gladly
No trial information availableTidio
Free Trial is available
Ratings
Meets Requirements
9.3
781
9.1
1,303
Ease of Use
9.5
787
9.3
1,321
Ease of Setup
9.3
297
9.2
1,061
Ease of Admin
9.2
176
9.2
948
Quality of Support
9.4
745
9.2
1,136
Has the product been a good partner in doing business?
9.6
176
9.2
898
Product Direction (% positive)
9.4
750
9.2
1,171
Features by Category
Ticket and Case Management
9.2
195
|
Verified
8.5
83
9.2
193
|
Verified
8.4
81
9.3
206
|
Verified
8.4
87
9.2
202
|
Verified
8.6
89
9.1
173
|
Verified
7.9
71
9.2
196
|
Verified
8.6
80
9.2
193
|
Verified
8.2
75
9.3
202
|
Verified
8.4
75
Generative AI
8.3
62
7.2
46
8.5
64
6.9
44
Agentic AI - Help Desk
8.3
26
7.0
15
8.2
26
7.1
15
8.4
26
7.0
15
Communication Channels
9.4
208
|
Verified
8.7
80
9.5
213
|
Verified
8.7
78
9.5
203
|
Verified
9.2
87
8.9
172
|
Verified
8.0
73
9.1
198
|
Verified
7.2
68
Platform
8.2
140
|
Verified
8.8
104
8.6
252
|
Verified
8.9
718
|
Verified
9.2
155
|
Verified
9.0
109
9.1
154
|
Verified
8.7
110
8.9
152
|
Verified
8.2
94
9.3
153
|
Verified
8.8
107
Core Conversational Capabilities - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
8.6
108
Not enough data
8.6
106
Interaction
Not enough data
8.3
106
Not enough data
8.4
109
Not enough data
8.3
104
Not enough data
8.3
105
Not enough data
8.2
106
Task & Flow Management - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Learning
Not enough data
8.2
103
Not enough data
8.0
101
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
Not enough data
8.3
100
Not enough data
8.3
101
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
Not enough data
8.2
97
Not enough data
8.2
98
Not enough data
8.1
97
Not enough data
8.2
99
Agentic AI - AI Chatbots
Not enough data
7.6
12
Not enough data
7.8
12
Not enough data
7.9
13
Not enough data
7.5
14
Not enough data
7.6
14
Not enough data
7.4
14
Not enough data
7.9
14
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Messenger
Not enough data
8.5
85
Not enough data
8.3
88
Not enough data
9.2
86
Not enough data
8.8
85
Channels
Not enough data
8.2
83
Not enough data
9.0
84
Not enough data
8.0
79
Not enough data
7.7
75
Not enough data
7.9
79
Customers
Not enough data
8.6
81
Not enough data
8.5
82
Not enough data
8.8
80
Not enough data
8.8
82
Not enough data
8.8
82
Agentic AI - Conversational Marketing
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
7.1
7
User Analysis
Not enough data
Not enough data
Not enough data
Not enough data
User Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Walkthrough Type
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
Not enough data
8.0
57
Not enough data
8.1
56
Not enough data
Feature Not Available
Design
Not enough data
8.4
55
Not enough data
7.6
56
Not enough data
8.0
56
Not enough data
8.2
55
Not enough data
8.2
55
Generative AI
Not enough data
7.7
37
Not enough data
7.6
36
Channels
9.4
422
Not enough data
9.2
354
Not enough data
9.4
390
Not enough data
9.2
384
Not enough data
9.5
426
Not enough data
Generative AI
8.6
144
Not enough data
Functions
9.0
382
Not enough data
9.1
388
Not enough data
9.1
366
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.0
342
Not enough data
9.0
374
Not enough data
9.1
366
Not enough data
Agentic AI - Contact Center
7.8
24
Not enough data
8.8
24
Not enough data
8.1
24
Not enough data
8.3
24
Not enough data
Administrative
9.4
393
Not enough data
9.2
344
Not enough data
9.2
380
Not enough data
9.4
381
Not enough data
9.1
346
Not enough data
Responses
Not enough data
8.1
12
Not enough data
8.3
12
Not enough data
8.5
12
Automation - AI Agents
Not enough data
8.8
8
Not enough data
8.1
8
Not enough data
7.7
8
Not enough data
7.9
8
Not enough data
7.9
8
Platform
Not enough data
8.5
12
Not enough data
7.6
12
Not enough data
7.8
12
Autonomy - AI Agents
Not enough data
8.1
8
Not enough data
8.8
8
Not enough data
7.5
8
Not enough data
8.5
8
Generative AI
Not enough data
8.0
9
Not enough data
7.8
9
Responses
Not enough data
8.7
496
Not enough data
8.8
487
Not enough data
8.8
486
Not enough data
8.7
470
Not enough data
8.7
427
Platform
Not enough data
9.3
506
Not enough data
8.8
456
Not enough data
8.7
456
Not enough data
8.7
453
Not enough data
8.3
352
Not enough data
8.7
404
Not enough data
8.9
467
Generative AI
Not enough data
8.0
128
Not enough data
8.1
125
Conversational Platform
9.0
300
8.4
124
9.3
276
8.1
117
9.1
276
8.1
118
9.3
247
8.4
120
Support Automation
9.0
291
8.4
113
9.1
282
8.3
110
9.0
269
8.5
110
9.0
253
8.4
115
Generative AI
8.7
105
8.1
70
8.8
106
8.1
69
Customer Support
8.8
55
8.4
21
8.3
51
7.7
20
8.8
53
8.2
19
Automation
8.6
51
8.2
22
8.8
54
8.1
20
8.7
53
8.3
20
Artificial Intelligence
8.5
54
8.0
19
Feature Not Available
7.8
20
8.5
56
8.2
20
Generative AI
8.6
109
7.8
82
8.8
111
7.4
79
7.7
75
7.2
80
Communication
9.4
326
|
Verified
9.3
749
|
Verified
9.2
352
|
Verified
9.1
752
|
Verified
9.2
296
|
Verified
8.5
540
9.3
304
|
Verified
9.1
648
|
Verified
8.7
253
8.5
482
|
Verified
Internal Use
8.6
252
|
Verified
8.9
718
|
Verified
9.2
317
|
Verified
9.0
615
|
Verified
8.8
276
|
Verified
8.8
610
|
Verified
9.4
333
|
Verified
8.6
583
|
Verified
9.3
323
|
Verified
8.8
567
|
Verified
9.3
356
|
Verified
8.7
593
|
Verified
Generative AI
8.9
80
8.1
54
Self-Service Experience
9.4
239
8.7
90
9.2
224
8.8
81
8.8
189
8.7
26
8.9
195
8.8
87
9.0
216
8.9
88
Self-Service Platform
9.3
209
8.7
90
9.2
221
9.0
94
8.9
211
8.8
88
9.2
207
8.8
90
Agentic AI - Customer Self-Service
7.4
16
Not enough data
7.8
16
Not enough data
7.8
16
Not enough data
8.0
16
Not enough data
7.3
16
Not enough data
7.9
16
Not enough data
8.3
16
Not enough data
Generative AI
9.0(won by 1.1)
59
7.9
26
9.1(won by 1.2)
59
7.9
26
Process
9.1(won by 0.9)
177
8.2
46
9.4(won by 0.9)
193
8.5
48
9.4(won by 1.0)
179
8.4
43
Channels
9.7(won by 0.8)
235
8.9
49
9.4(won by 0.5)
187
8.9
50
9.5(won by 0.1)
224
9.4
51
9.3(won by 1.2)
223
8.1
43
9.5(won by 0.9)
225
8.6
43
Insight
9.0(won by 0.5)
195
8.5
42
9.3(won by 1.0)
196
8.3
46
9.3(won by 0.2)
179
9.1
51
9.5(won by 0.3)
180
9.2
41
Generative AI
8.3
43
5.2
7
8.5
44
Not enough data
Agentic AI - E-Commerce Tools
Not enough data
8.8
8
Not enough data
8.5
8
Not enough data
8.5
8
Customer Query Resolution - AI Customer Support Agents
8.1
13
8.5
44
8.6
12
8.3
44
8.3
12
8.3
43
8.6
14
8.6
43
8.3
12
8.2
42
Customer Interaction Automation - AI Customer Support Agents
8.2
12
8.5
43
8.2
11
8.5
42
8.5
11
8.7
42
8.8
13
8.6
43
Automation
8.7
13
8.6
46
8.2
12
8.6
44
8.2
12
8.4
45
Autonomy
8.3
13
8.2
42
8.6
12
8.3
43
8.2
13
8.5
43
8.5
13
8.4
43
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Gladly and Tidio are categorized as Customer Service Automation, Digital Customer Service Platforms, Conversational Support, Social Customer Service, Live Chat, Help Desk, Customer Self-Service, and AI Customer Support Agents
Unique Categories
Gladly is categorized as Contact Center
Tidio is categorized as AI Agents For Business Operations, AI Chatbots, Chatbots, Conversational Marketing, E-Commerce Tools, Customer Communications Management, Digital Adoption Platform, and Shared Inbox
Reviews
Reviewers' Company Size
Gladly
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Tidio
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
24.1%
Consumer Services
15.8%
Furniture
9.0%
Apparel & Fashion
7.9%
Consumer Goods
6.4%
Other
36.8%
Retail
8.2%
Marketing and Advertising
7.2%
Computer Software
5.5%
Information Technology and Services
5.1%
Health, Wellness and Fitness
4.1%
Other
69.9%
Alternatives
Discussions
Can we get some more Gladly swag? Hoodie? Lol
2 Comments
IB
Hey John - Thank you for your awesome review. We'll see what we can do! :)
- Team GladlyRead more
What's the best way to connect to our account success rep?
2 Comments
IB
Hi Katheryn,
Thank you for your note. We will be in touch with you shortly to connect on this.
Sincerely,
GladlyRead more
Is there any training environment for gladly
2 Comments
GU
Hi Jerick. Having a "training" (sometimes referred to as a Sandbox environment) depends on your org. But if you'd like to access more formal training...Read more
What is Tidio?
3 Comments
SS
Tidio is a live chatbot used for any website! You can answer all your customer's questions in real-time. Or you can set up bots that automatically answer...Read more
What is Tidio used for?
3 Comments
SY
I have used tidio to make chat conversations with my customers in my wordpress website.Read more
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