Compare Gladly and LivePerson 
At a Glance
Market Segments
Mid-Market (61.0% of reviews)
Mid-Market (43.4% of reviews)
Entry-Level Pricing
No pricing available
Contact Us
Gladly
Star Rating
(1,100)4.7 out of 5
Market Segments
Mid-Market (61.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about GladlyLivePerson
Star Rating
(209)4.3 out of 5
Market Segments
Mid-Market (43.4% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Gladly excels in providing a seamless customer experience, particularly with its Customer Timeline feature, which consolidates all customer interactions into a single, scrollable view. This eliminates the risk of information falling through the cracks, making it easier for agents to track conversations across multiple channels.
- Users say that LivePerson stands out for its ability to handle large volumes of routine inquiries efficiently. Reviewers appreciate how its conversational AI automates responses, allowing human agents to focus on more complex issues, which can lead to reduced support costs and improved responsiveness.
- According to verified reviews, Gladly's approach to keeping customer conversations together, rather than dividing them into tickets, is a significant advantage. This feature has been highlighted by users as a natural fit for their workflow, enhancing the overall user experience.
- Reviewers mention that LivePerson's robust reporting and analytics capabilities are a strong point, providing valuable insights that help businesses optimize their customer engagement strategies. Users have noted that these features contribute to better decision-making and improved service delivery.
- G2 reviewers highlight that Gladly's quality of support is notably high, with users praising the responsiveness and helpfulness of the support team. This level of service is crucial for businesses that rely on timely assistance to resolve customer issues effectively.
- Users report that while LivePerson offers powerful automation features, some find the setup process to be less intuitive compared to Gladly. Gladly's ease of use and setup has been frequently mentioned, making it a more accessible option for teams looking to implement a new customer service platform quickly.
Pricing
Entry-Level Pricing
Gladly
No pricing availableLivePerson
Bronze
Contact Us
Boost agent efficiency with a messaging-first workspace
- Agent & Supervisor Experience: Includes multi-channel agent workspace, cobrowse, secure forms to optimize agent productivity and customer experience.
- Administrative Experience: Includes management console, campaign builder, and allow admins to create and manage users and skills.
- Communication Channels: Includes web, app, SMS, Email Connect, Whatsapp, Apple Messaging for Business, Messenger, Instagram, Google RCS Messaging, Google Business Messaging, Kakao Talk, Line, Viber, WeChat. X (former Twitter) is supported with additional fees. Includes LivePerson Connect to Messaging (C2M) which is an IVR deflection solution that lets brands move voice calls to messages through the Conversational Cloud platform.
Free Trial
Gladly
No trial information availableLivePerson
No trial information availableRatings
Meets Requirements
9.3
790
8.5
168
Ease of Use
9.5
796
8.4
171
Ease of Setup
9.2
306
8.0
97
Ease of Admin
9.2
177
8.1
79
Quality of Support
9.4
753
8.3
167
Has the product been a good partner in doing business?
9.5
177
8.0
81
Product Direction (% positive)
9.4
759
5.6
165
Features by Category
Ticket and Case Management
9.2
198
|
Verified
Not enough data
9.2
200
|
Verified
Not enough data
9.2
210
|
Verified
Not enough data
9.1
205
|
Verified
Not enough data
9.1
175
|
Verified
Not enough data
9.2
198
|
Verified
Not enough data
9.3
195
|
Verified
Not enough data
9.3
203
|
Verified
Not enough data
Generative AI
8.3
65
Not enough data
8.5
66
Not enough data
Agentic AI - Help Desk
8.4
29
Not enough data
8.3
29
Not enough data
8.3
28
Not enough data
Communication Channels
9.4
209
|
Verified
Not enough data
9.5
218
|
Verified
Not enough data
9.5
209
|
Verified
Not enough data
8.9
174
|
Verified
Not enough data
9.1
201
|
Verified
Not enough data
Platform
8.2
141
|
Verified
Not enough data
8.6
252
|
Verified
7.7
32
|
Verified
9.2
155
|
Verified
Not enough data
9.1
156
|
Verified
Not enough data
8.8
155
|
Verified
Not enough data
9.3
156
|
Verified
Not enough data
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Call Analytics
Not enough data
8.7
5
Not enough data
8.3
5
Not enough data
9.0
5
Not enough data
9.0
5
Artificial Intelligence - Conversation Intelligence
Not enough data
9.0
5
Not enough data
9.0
5
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
9.4
424
Not enough data
9.2
356
Not enough data
9.4
392
Not enough data
9.2
386
Not enough data
9.5
428
Not enough data
Generative AI
8.6
146
Not enough data
Functions
9.0
384
Not enough data
9.1
390
Not enough data
9.1
368
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.0
344
Not enough data
9.0
376
Not enough data
9.1
368
Not enough data
Agentic AI - Contact Center
7.9
26
Not enough data
8.8
26
Not enough data
8.3
26
Not enough data
8.3
26
Not enough data
Administrative
9.4
395
Not enough data
9.2
346
Not enough data
9.2
381
Not enough data
9.4
383
Not enough data
9.1
347
Not enough data
Responses
Not enough data
8.1
56
Not enough data
8.2
59
Not enough data
8.3
60
Automation - AI Agents
Not enough data
Not enough data
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
8.6
56
Not enough data
8.8
24
Not enough data
8.2
57
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
8.9
6
Not enough data
8.9
6
Responses
Not enough data
8.7
15
Not enough data
8.7
15
Not enough data
8.8
18
Not enough data
8.7
14
Not enough data
8.8
11
Platform
Not enough data
9.3
16
Not enough data
9.0
14
Not enough data
8.8
16
Not enough data
8.1
16
Not enough data
8.7
13
Not enough data
9.1
13
Not enough data
8.7
13
Generative AI
Not enough data
8.7
10
Not enough data
9.0
10
Conversational Platform
9.0
302
6.9
19
9.3
278
8.2
19
9.1
277
8.2
16
9.3
249
8.5
19
Support Automation
9.0
292
8.0
18
9.1
284
8.1
19
9.0
271
8.7
20
9.0
255
8.0
20
Generative AI
8.6
108
8.3
10
8.8
108
8.7
10
Customer Support
8.7
57
8.8
12
8.4
53
9.0
10
8.8
55
8.8
12
Automation
8.6
53
9.2
11
8.8
56
8.8
12
8.8
55
8.6
12
Artificial Intelligence
8.5
56
8.5
13
Feature Not Available
8.9
12
8.5
58
8.8
13
Generative AI
Not enough data
9.1
9
Not enough data
9.3
9
Agentic AI - Bot Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.6
111
7.8
10
8.8
113
8.2
10
7.8
77
8.0
10
Communication
9.4
328
|
Verified
9.0
37
|
Verified
9.2
355
|
Verified
8.8
35
|
Verified
9.2
298
|
Verified
7.3
20
9.3
306
|
Verified
8.6
29
|
Verified
8.7
255
8.5
16
|
Verified
Internal Use
8.6
252
|
Verified
7.7
32
|
Verified
9.2
319
|
Verified
8.0
27
|
Verified
8.8
278
|
Verified
8.5
23
|
Verified
9.4
335
|
Verified
7.7
28
|
Verified
9.3
325
|
Verified
8.9
24
|
Verified
9.3
358
|
Verified
7.6
30
|
Verified
Generative AI
8.9
82
8.3
5
Self-Service Experience
9.4
241
8.4
17
9.2
226
8.2
10
8.8
191
7.8
9
8.9
197
8.3
12
9.0
218
7.9
13
Self-Service Platform
9.3
212
8.1
13
9.2
223
8.3
13
8.9
213
8.5
13
9.2
210
8.5
10
Agentic AI - Customer Self-Service
7.3
18
7.7
5
8.0
18
8.3
5
8.1
18
7.7
5
7.9
18
8.0
5
7.5
18
8.3
5
8.1
18
8.3
5
8.4
18
8.3
5
Generative AI
9.0(won by 0.7)
61
8.3
6
9.0(won by 0.9)
61
8.1
6
Process
9.1(won by 1.0)
179
8.1
6
9.4(won by 1.5)
195
7.9
8
9.4(won by 1.5)
181
7.9
7
Channels
9.7(won by 2.0)
237
7.7
8
9.3(won by 1.0)
189
8.3
9
9.5(won by 1.2)
226
8.3
7
9.3(won by 1.2)
225
8.1
7
9.5(won by 1.2)
227
8.3
7
Insight
9.0(won by 0.7)
197
8.3
7
9.3(won by 1.4)
198
7.9
8
9.3(won by 1.2)
181
8.1
8
9.5(won by 1.2)
182
8.3
8
Generative AI
8.4
45
Not enough data
8.5
46
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Outbound Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Inbound Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Ticket Management - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Support Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.1
15
9.3
7
8.5
14
9.3
7
8.6
14
9.4
8
8.5
16
9.3
7
8.3
14
9.3
7
Customer Interaction Automation - AI Customer Support Agents
8.2
14
9.5
7
7.7
13
9.4
8
8.6
13
9.3
7
8.9
15
8.9
9
Automation
8.9
15
9.4
12
8.0
14
9.4
8
7.3
14
9.3
7
Autonomy
8.4
15
9.3
7
8.8
14
9.5
7
8.3
15
9.5
7
8.6
15
9.5
7
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Gladly and LivePerson are categorized as Customer Service Automation, Digital Customer Service Platforms, Conversational Support, Social Customer Service, Live Chat, Customer Self-Service, and AI Customer Support Agents
Unique Categories
Gladly is categorized as Help Desk and Contact Center
LivePerson is categorized as AI Agents For Business Operations, Conversational Commerce Platforms, AI IT Agents, AI SDRs, Conversation Intelligence, Conversational Marketing, Chatbots, Bot Platforms, SAP Store, and AI Voice Assistants
Reviews
Reviewers' Company Size
Gladly
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
LivePerson
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
23.9%
Consumer Services
15.7%
Furniture
9.0%
Apparel & Fashion
7.9%
Consumer Goods
6.4%
Other
37.2%
Internet
14.8%
Retail
14.2%
Telecommunications
7.7%
Information Technology and Services
6.0%
Financial Services
4.4%
Other
53.0%
Alternatives
Discussions
Can we get some more Gladly swag? Hoodie? Lol
2 Comments
IB
Hey John - Thank you for your awesome review. We'll see what we can do! :)
- Team GladlyRead more
What's the best way to connect to our account success rep?
2 Comments
IB
Hi Katheryn,
Thank you for your note. We will be in touch with you shortly to connect on this.
Sincerely,
GladlyRead more
Is there any training environment for gladly
2 Comments
GU
Hi Jerick. Having a "training" (sometimes referred to as a Sandbox environment) depends on your org. But if you'd like to access more formal training...Read more
how to use canned responses in LIveEngage if the hot keys combination is not working
2 Comments
MJ
I don't know but for a work around I would think using a word doc or PDF with the canned responses on them that you could copy and paste till liveengagr...Read more
LivePerson has no more discussions with answers
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