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Compare Genesys Cloud CX and Revenue.io 
Featured Products
At a Glance
Market Segments
Mid-Market (46.3% of reviews)
Mid-Market (60.5% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Genesys Cloud CX
Star Rating
(1,520)4.4 out of 5
Market Segments
Mid-Market (46.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Genesys Cloud CXRevenue.io
Star Rating
(573)4.7 out of 5
Market Segments
Mid-Market (60.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Revenue.ioSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Genesys Cloud CX excels in providing a comprehensive platform for managing various communication channels. Users appreciate the ability to handle phone calls, emails, and chats all in one place, which enhances productivity and reduces the need to switch between different applications.
- Users say that Revenue.io stands out for its intuitive workflow tools, allowing for granular control over multiple flows. This flexibility is particularly beneficial for teams that require tailored solutions, as it enables easy adjustments and supports various routing strategies.
- Reviewers mention that Genesys Cloud CX offers impressive multitasking capabilities, enabling users to manage interactions across platforms seamlessly. The clean interface and clear call quality contribute to a positive user experience, making it easier for teams to collaborate effectively.
- According to verified reviews, Revenue.io's integration with Salesforce is a significant advantage, streamlining the process of logging call notes and actions directly within the CRM. This integration is praised for enhancing workflow efficiency and reducing manual data entry.
- G2 reviewers highlight that while Genesys Cloud CX has a solid overall rating, some users find it challenging to configure the system to meet specific workflow needs. This can lead to a steeper learning curve for new users compared to Revenue.io, which is noted for its user-friendly design.
- Users report that Revenue.io's guided selling feature simplifies the sales process by keeping everything on one screen, which helps reduce guesswork and speeds up ramp time for new team members. This focus on usability is a key differentiator for teams looking for a straightforward solution.
Pricing
Entry-Level Pricing
Genesys Cloud CX
No pricing availableRevenue.io
No pricing availableFree Trial
Genesys Cloud CX
Free Trial is available
Revenue.io
No trial information availableRatings
Meets Requirements
8.6
1,055
9.2
402
Ease of Use
8.9
1,089
9.3
409
Ease of Setup
8.4
649
9.0
165
Ease of Admin
8.4
599
9.0
157
Quality of Support
8.2
1,011
9.5
393
Has the product been a good partner in doing business?
8.5
592
9.6
155
Product Direction (% positive)
8.7
958
9.0
372
Features by Category
Messenger
8.8
23
Not enough data
9.1
26
Not enough data
9.1
25
Not enough data
8.5
25
Not enough data
Channels
9.0
24
Not enough data
9.1
23
Not enough data
9.2
22
Not enough data
8.9
21
Not enough data
9.2
20
Not enough data
Customers
8.9
27
Not enough data
8.6
24
Not enough data
9.1
25
Not enough data
8.7
23
Not enough data
9.2
24
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrated Workflows
Not enough data
9.3
94
Not enough data
9.5
90
Not enough data
9.5
104
Not enough data
9.4
84
Not enough data
9.6
98
Not enough data
9.2
82
Not enough data
9.5
79
Repeatability and Reportability
Not enough data
9.5
82
Not enough data
9.5
85
Not enough data
9.5
85
Not enough data
9.3
82
Not enough data
8.9
73
AI and Automation
Not enough data
9.1
71
Not enough data
9.2
71
Not enough data
9.3
70
Not enough data
9.2
67
Not enough data
9.1
69
Generative AI
Not enough data
7.6
9
Agentic AI - Sales Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Dialing Options
8.9
144
Not enough data
8.9
128
Not enough data
9.2
6
Not enough data
Agent Tools
8.6
124
Not enough data
8.6
137
Not enough data
9.2
161
Not enough data
Automation
8.6
121
Not enough data
9.2
146
Not enough data
8.7
108
Not enough data
Agentic AI - Auto Dialer
9.2
6
Not enough data
8.6
6
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
8.7
5
Not enough data
Call Analytics
Not enough data
9.7
112
|
Verified
Not enough data
9.3
99
|
Verified
Not enough data
9.6
106
|
Verified
Not enough data
9.1
92
|
Verified
Artificial Intelligence - Conversation Intelligence
Not enough data
9.4
88
|
Verified
Not enough data
9.2
98
|
Verified
Not enough data
Not enough data
Generative AI
Not enough data
8.7
9
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
8.8
159
Not enough data
8.6
149
Not enough data
7.8
160
Not enough data
Engagement
8.5
139
Not enough data
8.2
159
Not enough data
8.2
148
Not enough data
Performance
8.5
154
Not enough data
8.9
152
Not enough data
Generative AI
7.1
33
Not enough data
7.5
33
Not enough data
Channels
9.1
348
|
Verified
Not enough data
8.2
204
Not enough data
8.6
237
|
Verified
Not enough data
8.3
204
|
Verified
Not enough data
8.3
236
|
Verified
Not enough data
Generative AI
7.8
68
Not enough data
Functions
8.8
393
|
Verified
Not enough data
8.8
401
|
Verified
Not enough data
8.8
339
|
Verified
Not enough data
8.3
233
|
Verified
Not enough data
8.5
243
|
Verified
Not enough data
9.1
314
|
Verified
Not enough data
8.8
302
|
Verified
Not enough data
8.6
244
Not enough data
Agentic AI - Contact Center
6.7
10
Not enough data
8.0
11
Not enough data
7.1
11
Not enough data
6.7
10
Not enough data
Administrative
8.3
356
|
Verified
Not enough data
8.8
397
|
Verified
Not enough data
7.5
433
|
Verified
Not enough data
8.8
286
|
Verified
Not enough data
8.4
260
Not enough data
Responses
9.2
34
Not enough data
9.4
36
Not enough data
8.6
33
Not enough data
Automation - AI Agents
9.1
9
Not enough data
9.2
10
Not enough data
8.3
8
Not enough data
8.5
8
Not enough data
9.0
10
Not enough data
Platform
8.8
35
Not enough data
9.3
36
Not enough data
9.1
33
Not enough data
Autonomy - AI Agents
9.0
10
Not enough data
9.2
10
Not enough data
8.9
9
Not enough data
8.9
9
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Responses
8.6
58
Not enough data
8.8
57
Not enough data
9.1
59
Not enough data
8.5
60
Not enough data
8.3
55
Not enough data
Platform
8.9
57
Not enough data
8.9
61
Not enough data
9.0
56
Not enough data
8.6
60
Not enough data
8.1
53
Not enough data
8.9
61
Not enough data
8.7
57
Not enough data
Generative AI
8.6
29
Not enough data
8.6
29
Not enough data
Workforce Management
8.7
172
Not enough data
8.6
162
Not enough data
8.5
153
Not enough data
8.2
151
Not enough data
8.0
119
Not enough data
Administration
8.1
145
Not enough data
8.5
164
Not enough data
8.4
172
Not enough data
8.0
144
Not enough data
8.5
153
Not enough data
Administration
9.2
25
Not enough data
8.9
24
Not enough data
9.2
23
Not enough data
Security
9.3
24
Not enough data
9.4
23
Not enough data
Messaging Channels
9.0
31
Not enough data
9.2
32
Not enough data
9.2
34
Not enough data
9.0
33
Not enough data
Administration
9.0
35
Not enough data
8.9
33
Not enough data
8.7
33
Not enough data
9.0
36
Not enough data
Revenue Sourcing and Forecasting
Not enough data
9.7
31
Not enough data
9.6
31
Not enough data
9.7
31
Not enough data
9.8
30
Not enough data
9.8
31
Not enough data
9.4
6
Not enough data
9.4
6
CRM Data Enrichment
Not enough data
9.8
31
Not enough data
9.8
32
Not enough data
9.9
32
Not enough data
9.8
31
Not enough data
9.0
7
Account Management
Not enough data
9.8
32
Not enough data
9.6
31
Not enough data
9.6
31
Not enough data
9.9
32
Not enough data
9.2
6
Not enough data
9.3
5
Agentic AI - Revenue Operations & Intelligence (RO&I)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
8.7
150
8.9
15
7.8
132
8.2
17
8.8
166
9.4
21
9.2
169
9.0
19
8.8
164
9.4
23
9.2
161
9.6
16
9.1
163
9.2
17
Generative AI
7.6
60
7.6
7
Workforce Management
8.9
154
9.8
21
8.8
151
9.7
22
Call Center Infrastructure (CCI)
6.9
8
Not enough data
7.3
8
Not enough data
5.8
8
Not enough data
5.6
8
Not enough data
Administrative
9.0
160
9.9
23
8.2
163
8.9
23
Customer Support
9.0
35
Not enough data
8.9
36
Not enough data
8.5
34
Not enough data
Automation
8.7
33
Not enough data
8.6
37
Not enough data
9.1
36
Not enough data
Artificial Intelligence
9.0
35
Not enough data
8.8
35
Not enough data
9.0
33
Not enough data
Generative AI
7.8
28
Not enough data
7.6
28
Not enough data
8.2
28
Not enough data
Communication
8.6
175
|
Verified
Not enough data
8.5
178
|
Verified
Not enough data
8.4
132
Not enough data
8.5
145
Not enough data
8.4
98
Not enough data
Internal Use
8.4
175
|
Verified
Not enough data
8.7
168
|
Verified
Not enough data
8.4
129
|
Verified
Not enough data
8.4
146
|
Verified
Not enough data
8.3
140
|
Verified
Not enough data
8.4
138
|
Verified
Not enough data
Generative AI
6.9(won by default)
13
Not enough data
7.2(won by default)
13
Not enough data
Process
8.3(won by default)
28
Not enough data
9.0(won by default)
31
Not enough data
8.7(won by default)
29
Not enough data
Channels
9.1(won by default)
32
Not enough data
8.9(won by default)
33
Not enough data
8.7(won by default)
34
Not enough data
9.7(won by default)
36
Not enough data
9.1(won by default)
33
Not enough data
Insight
9.3(won by default)
30
Not enough data
9.0(won by default)
36
Not enough data
8.9(won by default)
33
Not enough data
9.4(won by default)
31
Not enough data
Generative AI
7.5
27
Not enough data
Platform Basics - VoIP Providers
8.5
8
Not enough data
8.5
9
Not enough data
6.7
8
Not enough data
7.9
8
Not enough data
8.1
7
Not enough data
7.9
7
Not enough data
Basic Communication
9.6
65
Not enough data
7.6
45
Not enough data
8.4
52
Not enough data
8.3
46
Not enough data
8.8
53
Not enough data
8.7
54
Not enough data
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
8.1
54
Not enough data
7.9
47
Not enough data
7.8
48
Not enough data
Advanced Features
8.9
60
Not enough data
8.6
53
Not enough data
9.1
61
Not enough data
Voice Recognition - AI Voice Assistants
8.5
8
Not enough data
Speech Synthesis - AI Voice Assistants
9.0
8
Not enough data
8.5
8
Not enough data
8.8
8
Not enough data
Security and privacy - AI Voice Assistants
8.8
8
Not enough data
Compatibility - AI Voice Assistants
8.8
8
Not enough data
Agentic AI - Genesys AppFoundry Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Sales Performance Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incentives
Not enough data
8.6
66
Not enough data
8.8
64
Not enough data
8.5
62
|
Verified
Not enough data
9.0
74
|
Verified
Personalization
Not enough data
Feature Not Available
Not enough data
9.1
94
|
Verified
Not enough data
9.3
99
|
Verified
Not enough data
9.1
80
|
Verified
Administrative
Not enough data
9.6
99
|
Verified
Not enough data
9.6
89
|
Verified
Not enough data
9.5
90
Agentic AI - Outbound Call Tracking
6.2
10
9.3
5
6.2
10
9.3
5
Calling
9.4
60
9.5
232
8.6
54
9.4
194
8.8
59
9.5
217
8.8
59
9.6
244
8.7
10
Not enough data
Contacts
8.6
57
9.2
206
8.5
56
9.2
190
8.4
54
9.3
185
Insights
8.5
55
9.4
229
8.9
57
9.4
188
8.5
57
9.3
218
8.1
52
9.3
158
8.1
51
9.2
156
8.1
9
9.4
6
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
Not enough data
9.0
95
|
Verified
Not enough data
9.2
90
|
Verified
Not enough data
8.9
66
Not enough data
8.9
76
|
Verified
Feedback
Not enough data
9.5
93
|
Verified
Not enough data
9.2
85
|
Verified
Not enough data
9.4
83
|
Verified
Not enough data
9.2
79
|
Verified
Not enough data
9.4
91
|
Verified
Not enough data
9.4
88
|
Verified
Not enough data
Feature Not Available
Generative AI
Not enough data
8.3
6
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
8.9
43
Not enough data
9.3
47
|
Verified
Not enough data
9.1
52
|
Verified
Not enough data
Features
8.6
39
Not enough data
8.1
33
Not enough data
8.2
35
|
Verified
Not enough data
9.2
36
|
Verified
Not enough data
8.9
33
|
Verified
Not enough data
Feature Not Available
Not enough data
Agentic AI - Revenue AI Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Revenue AI Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Phone Number Management
Not enough data
9.6
180
Not enough data
9.3
134
Not enough data
9.4
141
Tracking
Not enough data
9.3
130
Not enough data
9.4
127
Not enough data
9.2
118
Analytics
Not enough data
9.3
183
Not enough data
9.7
188
Not enough data
9.3
158
Not enough data
9.5
125
Call Routing
Not enough data
9.4
132
Not enough data
9.3
126
Not enough data
9.4
116
Administration
Not enough data
9.5
111
Not enough data
9.6
126
Not enough data
9.4
150
Agentic AI - Inbound Call Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
7.2
20
Not enough data
7.0
22
Not enough data
7.1
20
Not enough data
7.0
19
Not enough data
7.5
20
Not enough data
Customer Interaction Automation - AI Customer Support Agents
6.9
18
Not enough data
7.6
19
Not enough data
8.1
19
Not enough data
8.1
23
Not enough data
Automation
8.5
24
Not enough data
8.3
20
Not enough data
7.5
19
Not enough data
Autonomy
6.6
22
Not enough data
6.7
21
Not enough data
7.1
21
Not enough data
7.2
20
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Genesys Cloud CX and Revenue.io are categorized as Outbound Call Tracking and Call Center Infrastructure (CCI)
Unique Categories
Genesys Cloud CX is categorized as Social Customer Service, Proactive Notification, AI Customer Support Agents, AI Voice Assistants, AI Agents For Business Operations, Contact Center, Chatbots, Customer Service Automation, Co-Browsing, Genesys AppFoundry Marketplace, Contact Center Quality Assurance, UCaaS Platforms, Speech Analytics, Auto Dialer, Conversational Marketing, Live Chat, VoIP Providers, and Contact Center Workforce
Revenue.io is categorized as Conversation Intelligence, Revenue Operations & Intelligence (RO&I), Sales Engagement, Sales Coaching, Inbound Call Tracking, Sales Performance Management, and Revenue AI Platforms
Reviews
Reviewers' Company Size
Genesys Cloud CX
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Revenue.io
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
10.9%
Financial Services
10.2%
Telecommunications
5.7%
Consumer Services
5.1%
Accounting
4.7%
Other
63.5%
Computer Software
13.1%
Financial Services
9.0%
Information Technology and Services
8.3%
Higher Education
6.8%
Hospital & Health Care
5.9%
Other
57.0%
Alternatives
Discussions
Anyone integrated PureCloud with custom CRM?
5 Comments
AC
We have integrated it with our home grown CRM (called Bond) and integrated it with Zendesk and Salesforce. We do automatic CRM screen pops (of the customers...Read more
how do i reschedule emails or put them on hold?
5 Comments
MG
Using states and wait feature in Architect Read more
Whatbis the best way to review data regarding blended agent stats
2 Comments
MG
To get agents status data go to reports tab, new, and chiíes the i e to agents status. Read more
Revenue.io has no discussions with answers
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