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Compare Genesys Cloud CX and SAP ECC 
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At a Glance
Market Segments
Mid-Market (46.5% of reviews)
Enterprise (62.4% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Genesys Cloud CX
Star Rating
(1,488)4.4 out of 5
Market Segments
Mid-Market (46.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Genesys Cloud CXSAP ECC
Star Rating
(916)4.2 out of 5
Market Segments
Enterprise (62.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about SAP ECCGenesys Cloud CX vs SAP ECC
When assessing the two solutions, reviewers found Genesys Cloud CX easier to use, set up, and administer. Reviewers also preferred doing business with Genesys Cloud CX overall.
- Genesys Cloud CX and SAP ECC both meet the requirements of our reviewers at a comparable rate.
- When comparing quality of ongoing product support, reviewers felt that Genesys Cloud CX is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Genesys Cloud CX over SAP ECC.
Pricing
Entry-Level Pricing
Genesys Cloud CX
No pricing availableSAP ECC
No pricing availableFree Trial
Genesys Cloud CX
Free Trial is available
SAP ECC
No trial information availableRatings
Meets Requirements
8.6
1,036
8.6
681
Ease of Use
8.9
1,069
7.3
689
Ease of Setup
8.4
633
6.8
291
Ease of Admin
8.4
585
7.4
254
Quality of Support
8.2
993
7.9
630
Has the product been a good partner in doing business?
8.5
579
7.9
248
Product Direction (% positive)
8.7
938
8.0
661
Features by Category
General Ledger
Not enough data
8.8
252
|
Verified
Not enough data
8.4
223
|
Verified
Not enough data
8.7
241
|
Verified
Accounts Receivable
Not enough data
8.4
233
|
Verified
Not enough data
8.3
226
|
Verified
Not enough data
8.4
212
|
Verified
Accounts Payable
Not enough data
8.2
233
|
Verified
Not enough data
8.5
246
|
Verified
Not enough data
8.6
245
|
Verified
Other Functionality
Not enough data
8.4
229
|
Verified
Not enough data
8.4
229
|
Verified
Not enough data
8.4
227
|
Verified
Not enough data
8.5
215
|
Verified
Not enough data
8.3
202
|
Verified
Not enough data
8.4
225
|
Verified
Not enough data
8.5
178
|
Verified
Not enough data
8.2
190
|
Verified
Reporting & Analytics
Not enough data
8.4
249
|
Verified
Not enough data
8.2
249
|
Verified
Not enough data
7.9
214
|
Verified
Not enough data
7.8
230
|
Verified
Platform
Not enough data
8.1
241
|
Verified
Not enough data
8.0
236
Not enough data
8.3
248
|
Verified
Not enough data
8.3
218
|
Verified
Not enough data
8.3
252
|
Verified
Not enough data
8.2
242
|
Verified
Integration
Not enough data
8.1
250
|
Verified
Not enough data
8.1
200
|
Verified
Not enough data
8.1
193
Cash Flow
Not enough data
8.5
78
|
Verified
Not enough data
8.7
82
|
Verified
Not enough data
8.9
82
|
Verified
Budgeting & Forecasting
Not enough data
7.9
214
|
Verified
Not enough data
8.5
80
|
Verified
Not enough data
8.5
76
|
Verified
Not enough data
8.6
85
|
Verified
Revenue
Not enough data
8.5
78
|
Verified
Not enough data
8.7
77
|
Verified
Not enough data
8.6
74
Payroll
Not enough data
8.7
67
|
Verified
Not enough data
8.6
63
|
Verified
Not enough data
8.6
75
|
Verified
Not enough data
8.5
79
|
Verified
AI
Not enough data
8.1
8
Not enough data
8.3
8
Not enough data
8.1
8
Not enough data
8.3
9
Not enough data
8.1
9
Not enough data
8.5
9
Not enough data
8.8
10
Not enough data
8.1
9
Not enough data
8.5
9
Not enough data
7.9
8
Mobile Applications - Accounting
Not enough data
8.3
7
Not enough data
8.5
8
Not enough data
8.3
8
Not enough data
8.1
8
Not enough data
8.9
9
Not enough data
8.5
9
Agentic AI - Accounting
Not enough data
8.7
5
Messenger
8.8
23
Not enough data
9.1
26
Not enough data
9.1
25
Not enough data
8.5
25
Not enough data
Channels
9.0
24
Not enough data
9.1
23
Not enough data
9.2
22
Not enough data
8.9
21
Not enough data
9.2
20
Not enough data
Customers
8.9
27
Not enough data
8.6
24
Not enough data
9.1
25
Not enough data
8.7
23
Not enough data
9.2
24
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Dialing Options
8.9
143
Not enough data
8.9
127
Not enough data
9.2
6
Not enough data
Agent Tools
8.6
123
Not enough data
8.6
136
Not enough data
9.2
160
Not enough data
Automation
8.6
120
Not enough data
9.2
145
Not enough data
8.7
107
Not enough data
Agentic AI - Auto Dialer
9.2
6
Not enough data
8.6
6
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
8.7
5
Not enough data
Accounting
Not enough data
8.3
89
Not enough data
8.2
86
Not enough data
8.4
80
Not enough data
8.4
88
Not enough data
8.1
78
Not enough data
8.4
80
Not enough data
8.3
54
Not enough data
8.4
55
Not enough data
8.5
50
Not enough data
8.6
54
Inventory & Warehouse
Not enough data
8.5
93
Not enough data
8.5
91
Not enough data
8.5
88
Not enough data
8.4
83
Not enough data
8.4
84
Not enough data
8.4
79
Not enough data
8.5
84
Not enough data
8.0
76
Purchasing
Not enough data
8.6
85
Not enough data
8.8
91
Not enough data
8.2
86
Not enough data
8.8
89
Sales & Marketing
Not enough data
8.5
83
Not enough data
8.2
73
Not enough data
8.8
90
Not enough data
8.5
80
Not enough data
8.3
77
Not enough data
8.4
77
Manufacturing
Not enough data
8.7
81
Not enough data
8.6
76
Not enough data
8.5
72
Not enough data
8.4
73
Not enough data
8.3
76
Not enough data
8.4
81
Not enough data
8.4
71
Not enough data
8.6
75
Quality Management
Not enough data
8.4
72
Not enough data
8.3
74
Not enough data
8.0
73
Not enough data
8.1
72
Not enough data
7.9
73
Not enough data
8.5
72
Not enough data
8.5
74
Distribution
Not enough data
8.4
76
Not enough data
8.3
74
Not enough data
8.4
77
Not enough data
8.4
81
Not enough data
8.3
80
HR
Not enough data
8.5
73
Not enough data
8.6
71
Not enough data
8.4
69
Generative AI
Not enough data
6.3
8
Not enough data
6.5
8
Agentic AI - Process ERP
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Accounting
Not enough data
8.5
37
|
Verified
Not enough data
8.1
36
|
Verified
Not enough data
8.0
36
|
Verified
Not enough data
8.6
35
|
Verified
Not enough data
8.2
35
|
Verified
Not enough data
8.7
34
|
Verified
Not enough data
8.5
21
|
Verified
Not enough data
8.9
22
|
Verified
Not enough data
8.6
21
|
Verified
Not enough data
8.8
20
|
Verified
Inventory & Warehouse
Not enough data
8.9
40
|
Verified
Not enough data
8.8
41
|
Verified
Not enough data
8.6
39
|
Verified
Not enough data
8.3
40
|
Verified
Not enough data
8.4
40
|
Verified
Purchasing
Not enough data
8.4
37
|
Verified
Not enough data
8.9
40
|
Verified
Not enough data
8.3
37
|
Verified
Not enough data
8.8
39
|
Verified
Sales & Marketing
Not enough data
8.7
37
|
Verified
Not enough data
8.8
35
|
Verified
Not enough data
8.8
40
|
Verified
Not enough data
8.4
39
|
Verified
Not enough data
8.6
36
|
Verified
Not enough data
8.4
36
|
Verified
Discrete Manufacturing
Not enough data
8.7
31
|
Verified
Not enough data
8.8
28
|
Verified
Not enough data
8.3
31
|
Verified
Not enough data
8.7
30
|
Verified
Not enough data
8.8
33
|
Verified
Not enough data
8.9
30
|
Verified
Process Manufacturing
Not enough data
8.6
31
|
Verified
Not enough data
8.6
33
|
Verified
Not enough data
8.3
36
|
Verified
ETO Manufacturing
Not enough data
8.8
28
|
Verified
Not enough data
8.6
31
|
Verified
Not enough data
8.7
27
|
Verified
Quality Management
Not enough data
8.6
27
|
Verified
Not enough data
8.8
28
|
Verified
Not enough data
8.5
27
|
Verified
Not enough data
8.4
28
|
Verified
Service
Not enough data
8.6
28
|
Verified
Not enough data
9.0
27
|
Verified
Not enough data
8.7
31
|
Verified
Distribution
Not enough data
8.9
32
|
Verified
Not enough data
8.6
36
|
Verified
Not enough data
8.5
34
|
Verified
HR
Not enough data
8.2
30
|
Verified
Not enough data
8.4
30
|
Verified
Not enough data
8.7
31
|
Verified
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Mixed Mode ERP
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
8.7
157
Not enough data
8.6
148
Not enough data
7.7
159
Not enough data
Engagement
8.5
138
Not enough data
8.2
158
Not enough data
8.2
146
Not enough data
Performance
8.5
153
Not enough data
8.9
151
Not enough data
Generative AI
7.1
33
Not enough data
7.5
33
Not enough data
Accounting
Not enough data
8.6
34
|
Verified
Not enough data
8.9
32
|
Verified
Not enough data
8.4
31
|
Verified
Not enough data
8.6
33
|
Verified
Not enough data
8.6
30
|
Verified
Not enough data
8.8
33
|
Verified
Not enough data
8.2
28
|
Verified
Not enough data
8.9
30
|
Verified
Not enough data
8.9
30
|
Verified
Not enough data
8.7
31
|
Verified
Inventory & Warehouse
Not enough data
8.8
36
|
Verified
Not enough data
8.9
36
|
Verified
Not enough data
8.7
36
|
Verified
Not enough data
8.7
35
|
Verified
Not enough data
8.8
36
|
Verified
Purchasing
Not enough data
8.5
35
|
Verified
Not enough data
9.0
35
|
Verified
Not enough data
8.8
32
|
Verified
Not enough data
8.6
35
|
Verified
Sales & Marketing
Not enough data
8.8
34
|
Verified
Not enough data
8.4
33
|
Verified
Not enough data
8.9
35
|
Verified
Not enough data
8.6
34
|
Verified
Not enough data
9.0
34
|
Verified
Not enough data
8.4
33
|
Verified
Manufacturing
Not enough data
8.6
32
|
Verified
Not enough data
8.6
33
|
Verified
Not enough data
8.7
33
|
Verified
Not enough data
8.7
32
|
Verified
Not enough data
8.7
30
|
Verified
Not enough data
8.3
31
|
Verified
Quality Management
Not enough data
8.5
32
|
Verified
Not enough data
8.2
33
|
Verified
Not enough data
8.2
32
|
Verified
Not enough data
8.5
32
|
Verified
Distribution
Not enough data
8.6
33
|
Verified
Not enough data
8.7
33
|
Verified
Not enough data
8.6
33
|
Verified
HR
Not enough data
8.7
31
|
Verified
Not enough data
8.7
31
|
Verified
Not enough data
8.7
31
|
Verified
Generative AI
Not enough data
8.7
5
Not enough data
9.3
5
Agentic AI - Discrete ERP
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Accounting
Not enough data
8.5
53
|
Verified
Not enough data
8.3
51
|
Verified
Not enough data
8.1
49
|
Verified
Not enough data
8.2
48
|
Verified
Not enough data
8.1
50
|
Verified
Not enough data
8.5
54
|
Verified
Not enough data
8.6
42
|
Verified
Not enough data
8.7
41
|
Verified
Not enough data
8.6
43
|
Verified
Not enough data
8.6
43
|
Verified
Inventory
Not enough data
8.4
57
|
Verified
Not enough data
8.3
56
|
Verified
Not enough data
8.4
57
|
Verified
Not enough data
8.3
54
|
Verified
Not enough data
8.4
54
|
Verified
Warehousing
Not enough data
8.6
53
|
Verified
Not enough data
8.8
49
|
Verified
Not enough data
8.3
50
|
Verified
Purchasing
Not enough data
8.1
49
|
Verified
Not enough data
8.5
52
|
Verified
Not enough data
8.2
51
|
Verified
Not enough data
8.3
53
|
Verified
Sales & Marketing
Not enough data
8.5
52
|
Verified
Not enough data
8.5
46
|
Verified
Not enough data
8.4
52
|
Verified
Not enough data
8.2
51
|
Verified
Not enough data
8.0
49
|
Verified
Not enough data
8.2
50
|
Verified
Assembly
Not enough data
8.5
49
|
Verified
Not enough data
8.3
45
|
Verified
Not enough data
8.4
44
|
Verified
Logistics
Not enough data
8.2
51
|
Verified
Not enough data
8.1
48
|
Verified
Not enough data
8.2
52
|
Verified
Not enough data
8.0
50
|
Verified
Not enough data
7.8
50
|
Verified
HR
Not enough data
8.1
43
|
Verified
Not enough data
Feature Not Available
Not enough data
8.2
46
|
Verified
Generative AI
Not enough data
7.6
7
Not enough data
8.3
7
Agentic AI - Distribution ERP
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
9.1
342
|
Verified
Not enough data
8.2
202
Not enough data
8.6
234
|
Verified
Not enough data
8.3
202
|
Verified
Not enough data
8.3
233
|
Verified
Not enough data
Generative AI
7.8
68
Not enough data
Functions
8.8
391
|
Verified
Not enough data
8.8
399
|
Verified
Not enough data
8.8
337
|
Verified
Not enough data
8.3
232
|
Verified
Not enough data
8.5
242
|
Verified
Not enough data
9.1
313
|
Verified
Not enough data
8.8
300
|
Verified
Not enough data
8.6
241
Not enough data
Agentic AI - Contact Center
6.7
10
Not enough data
7.8
10
Not enough data
7.1
11
Not enough data
6.7
10
Not enough data
Administrative
8.3
354
|
Verified
Not enough data
8.8
394
|
Verified
Not enough data
7.5
429
|
Verified
Not enough data
8.8
284
|
Verified
Not enough data
8.4
256
Not enough data
Accounting
Not enough data
8.3
11
Not enough data
8.3
10
Not enough data
8.7
10
Not enough data
9.2
11
Not enough data
8.2
10
Not enough data
8.5
9
Not enough data
8.6
11
Not enough data
8.7
10
Not enough data
8.5
9
Not enough data
9.0
8
Not enough data
8.6
7
Not enough data
8.5
9
Inventory & Warehouse
Not enough data
8.5
11
Not enough data
8.8
12
Not enough data
7.9
12
Not enough data
8.5
11
Not enough data
8.5
12
Purchasing
Not enough data
8.6
11
Not enough data
8.5
12
Not enough data
8.3
12
Not enough data
8.6
12
Sales & Marketing
Not enough data
8.2
10
Not enough data
9.1
9
Not enough data
9.4
8
Not enough data
8.7
9
Not enough data
8.9
9
Not enough data
9.0
10
Not enough data
8.8
10
Service
Not enough data
9.0
10
Not enough data
8.5
9
Not enough data
9.2
10
Manufacturing
Not enough data
9.1
11
Not enough data
9.4
11
Not enough data
8.5
8
Not enough data
8.7
10
Not enough data
8.9
11
Not enough data
9.3
10
Not enough data
9.0
10
Not enough data
9.0
10
Not enough data
8.8
10
Quality Management
Not enough data
8.8
11
Not enough data
9.0
10
Not enough data
8.9
9
Not enough data
9.2
10
Distribution
Not enough data
9.1
9
Not enough data
8.5
9
Not enough data
9.3
9
HR
Not enough data
8.5
9
Not enough data
8.5
9
Not enough data
8.8
10
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - ETO ERP
Not enough data
Not enough data
Accounting
Not enough data
8.3
138
|
Verified
Not enough data
8.2
128
|
Verified
Not enough data
8.4
133
|
Verified
Not enough data
8.2
136
|
Verified
Not enough data
8.2
124
|
Verified
Not enough data
8.5
139
|
Verified
Not enough data
8.3
142
|
Verified
Not enough data
8.5
134
|
Verified
Not enough data
8.5
127
|
Verified
Not enough data
8.4
128
|
Verified
Not enough data
8.5
140
|
Verified
Not enough data
8.3
126
|
Verified
Not enough data
8.3
139
|
Verified
Not enough data
8.4
120
|
Verified
Not enough data
8.4
110
|
Verified
Not enough data
8.4
109
|
Verified
Not enough data
8.4
111
Not enough data
8.6
114
|
Verified
Back Office
Not enough data
8.4
126
|
Verified
Not enough data
8.3
127
|
Verified
Not enough data
8.3
118
|
Verified
Not enough data
8.3
128
|
Verified
Not enough data
8.4
126
|
Verified
Not enough data
8.2
120
|
Verified
Not enough data
8.1
108
|
Verified
Not enough data
8.7
135
|
Verified
Not enough data
8.6
131
|
Verified
Not enough data
8.1
113
|
Verified
Not enough data
8.2
122
|
Verified
Not enough data
8.5
126
|
Verified
Not enough data
8.2
117
|
Verified
Not enough data
8.1
107
|
Verified
Front Office
Not enough data
8.2
107
|
Verified
Not enough data
8.1
110
|
Verified
Not enough data
8.5
124
|
Verified
Not enough data
8.2
117
|
Verified
Not enough data
8.4
114
|
Verified
Not enough data
8.1
100
|
Verified
Not enough data
7.9
101
|
Verified
Not enough data
8.2
111
|
Verified
Not enough data
8.3
116
|
Verified
Not enough data
8.1
107
|
Verified
Not enough data
8.5
118
|
Verified
Not enough data
8.3
118
|
Verified
Not enough data
8.1
107
|
Verified
Not enough data
8.1
103
|
Verified
Not enough data
8.3
104
|
Verified
Not enough data
8.1
109
|
Verified
Integration
Not enough data
8.1
114
|
Verified
Not enough data
8.3
129
|
Verified
Not enough data
8.2
116
|
Verified
Logistics
Not enough data
8.3
115
|
Verified
Not enough data
8.1
113
|
Verified
Not enough data
8.3
120
|
Verified
Not enough data
8.1
125
|
Verified
Not enough data
8.1
130
|
Verified
Not enough data
8.3
127
|
Verified
Not enough data
8.2
117
|
Verified
Not enough data
8.3
116
|
Verified
Not enough data
8.3
124
|
Verified
Not enough data
8.2
119
|
Verified
Platform
Not enough data
8.3
127
|
Verified
Not enough data
8.3
115
|
Verified
Not enough data
8.3
124
|
Verified
Not enough data
8.4
129
|
Verified
Not enough data
8.4
131
|
Verified
Not enough data
8.4
127
|
Verified
Production
Not enough data
8.5
113
|
Verified
Not enough data
8.2
106
|
Verified
Not enough data
8.2
107
|
Verified
Not enough data
8.4
106
|
Verified
Not enough data
8.4
111
|
Verified
Not enough data
8.3
102
|
Verified
Not enough data
8.6
113
|
Verified
Not enough data
8.3
108
|
Verified
Not enough data
8.2
102
|
Verified
Not enough data
8.2
106
|
Verified
Not enough data
8.1
104
|
Verified
Not enough data
8.1
101
|
Verified
Reporting & Analytics
Not enough data
8.5
127
|
Verified
Not enough data
8.2
128
|
Verified
Not enough data
8.5
133
|
Verified
Generative AI
Not enough data
6.8
29
Not enough data
7.1
29
Agentic AI - ERP Systems
Not enough data
7.4
12
Nonconformance
Not enough data
8.4
35
Not enough data
8.7
31
Not enough data
8.4
33
Quality system
Not enough data
8.6
36
Not enough data
8.6
34
Not enough data
8.5
37
Risk Management
Not enough data
8.4
33
Not enough data
8.5
31
Not enough data
8.4
33
Inspection Management
Not enough data
8.5
34
Not enough data
8.7
35
Not enough data
8.8
32
Compliance
Not enough data
8.6
32
Not enough data
8.9
29
Not enough data
8.5
32
Platform
Not enough data
8.5
34
Not enough data
9.2
34
Not enough data
7.5
34
Not enough data
8.0
35
Services
Not enough data
8.1
35
Not enough data
8.1
33
Not enough data
8.5
35
Not enough data
8.8
33
Responses
9.2
34
Not enough data
9.4
36
Not enough data
8.6
33
Not enough data
Automation - AI Agents
9.1
9
Not enough data
9.2
10
Not enough data
8.3
8
Not enough data
8.5
8
Not enough data
9.0
10
Not enough data
Platform
8.8
35
Not enough data
9.2
35
Not enough data
9.1
33
Not enough data
Autonomy - AI Agents
9.0
10
Not enough data
9.2
10
Not enough data
8.9
9
Not enough data
8.9
9
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Responses
8.6
58
Not enough data
8.8
57
Not enough data
9.1
59
Not enough data
8.5
60
Not enough data
8.3
55
Not enough data
Platform
8.9
56
Not enough data
8.9
59
Not enough data
9.0
56
Not enough data
8.5
59
Not enough data
8.1
53
Not enough data
8.9
61
Not enough data
8.7
57
Not enough data
Generative AI
8.6
29
Not enough data
8.6
29
Not enough data
Workforce Management
8.7
171
Not enough data
8.6
161
Not enough data
8.5
152
Not enough data
8.2
150
Not enough data
8.0
118
Not enough data
Administration
8.1
144
Not enough data
8.5
163
Not enough data
8.4
170
Not enough data
7.9
143
Not enough data
8.5
152
Not enough data
Administration
9.2
25
Not enough data
8.9
24
Not enough data
9.2
23
Not enough data
Security
9.3
24
Not enough data
9.4
23
Not enough data
Messaging Channels
9.0
30
Not enough data
9.1
31
Not enough data
9.2
33
Not enough data
9.0
32
Not enough data
Administration
9.0
34
Not enough data
8.9
32
Not enough data
8.6
32
Not enough data
9.0
35
Not enough data
Platform
8.7
146
Not enough data
7.8
131
Not enough data
8.8
165
Not enough data
9.2
167
Not enough data
8.8
162
Not enough data
9.2
160
Not enough data
9.1
162
Not enough data
Generative AI
7.6
60
Not enough data
Workforce Management
8.9
153
Not enough data
8.8
150
Not enough data
Call Center Infrastructure (CCI)
6.9
8
Not enough data
7.3
8
Not enough data
5.8
8
Not enough data
5.6
8
Not enough data
Administrative
9.0
159
Not enough data
8.2
160
Not enough data
Customer Support
9.0
35
Not enough data
8.9
36
Not enough data
8.5
34
Not enough data
Automation
8.7
33
Not enough data
8.6
37
Not enough data
9.0
35
Not enough data
Artificial Intelligence
9.0
35
Not enough data
8.8
35
Not enough data
9.0
33
Not enough data
Generative AI
7.8
28
Not enough data
7.6
28
Not enough data
8.2
28
Not enough data
Communication
8.6
172
|
Verified
Not enough data
8.4
175
|
Verified
Not enough data
8.4
130
Not enough data
8.5
142
Not enough data
8.4
97
Not enough data
Internal Use
8.4
174
|
Verified
Not enough data
8.6
167
|
Verified
Not enough data
8.4
128
|
Verified
Not enough data
8.4
144
|
Verified
Not enough data
8.2
137
|
Verified
Not enough data
8.4
137
|
Verified
Not enough data
Generative AI
6.9(won by default)
13
Not enough data
7.2(won by default)
13
Not enough data
Process
8.3(won by default)
28
Not enough data
9.0(won by default)
31
Not enough data
8.7(won by default)
29
Not enough data
Channels
9.1(won by default)
32
Not enough data
8.9(won by default)
33
Not enough data
8.7(won by default)
34
Not enough data
9.7(won by default)
36
Not enough data
9.1(won by default)
33
Not enough data
Insight
9.3(won by default)
30
Not enough data
9.0(won by default)
35
Not enough data
8.9(won by default)
33
Not enough data
9.3(won by default)
30
Not enough data
Generative AI
7.5
27
Not enough data
Platform Basics - VoIP Providers
8.5
8
Not enough data
8.5
9
Not enough data
6.7
8
Not enough data
7.9
8
Not enough data
8.1
7
Not enough data
7.9
7
Not enough data
Basic Communication
9.6
64
Not enough data
7.6
45
Not enough data
8.4
52
Not enough data
8.3
46
Not enough data
8.8
53
Not enough data
8.7
54
Not enough data
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
8.1
54
Not enough data
7.9
47
Not enough data
7.8
48
Not enough data
Advanced Features
8.9
60
Not enough data
8.6
53
Not enough data
9.1
61
Not enough data
Voice Recognition - AI Voice Assistants
8.5
8
Not enough data
Speech Synthesis - AI Voice Assistants
9.0
8
Not enough data
8.5
8
Not enough data
8.8
8
Not enough data
Security and privacy - AI Voice Assistants
8.8
8
Not enough data
Compatibility - AI Voice Assistants
8.8
8
Not enough data
Agentic AI - Genesys AppFoundry Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
6.2
10
Not enough data
6.2
10
Not enough data
Calling
9.4
60
Not enough data
8.6
54
Not enough data
8.8
59
Not enough data
8.8
59
Not enough data
8.7
10
Not enough data
Contacts
8.6
57
Not enough data
8.5
56
Not enough data
8.4
54
Not enough data
Insights
8.5
55
Not enough data
8.9
57
Not enough data
8.5
57
Not enough data
8.1
52
Not enough data
8.1
51
Not enough data
8.1
9
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
8.9
42
Not enough data
9.2
46
|
Verified
Not enough data
9.1
51
|
Verified
Not enough data
Features
8.6
38
Not enough data
8.0
32
Not enough data
8.2
34
|
Verified
Not enough data
9.1
35
|
Verified
Not enough data
8.9
32
|
Verified
Not enough data
Feature Not Available
Not enough data
Agentic AI - Accounting & Finance
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
7.2
20
Not enough data
6.7
20
Not enough data
7.1
20
Not enough data
7.0
19
Not enough data
7.6
19
Not enough data
Customer Interaction Automation - AI Customer Support Agents
6.9
18
Not enough data
7.6
19
Not enough data
8.1
19
Not enough data
7.7
19
Not enough data
Automation
8.2
20
Not enough data
8.2
19
Not enough data
7.5
19
Not enough data
Autonomy
6.6
22
Not enough data
6.7
21
Not enough data
7.1
21
Not enough data
7.2
20
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Genesys Cloud CX and SAP ECC share no categories
Unique Categories
Genesys Cloud CX is categorized as AI Voice Assistants, Genesys AppFoundry Marketplace, Contact Center Quality Assurance, UCaaS Platforms, Speech Analytics, Auto Dialer, Conversational Marketing, Outbound Call Tracking, Social Customer Service, Live Chat, VoIP Providers, Contact Center Workforce, Call Center Infrastructure (CCI), Contact Center, Proactive Notification, AI Customer Support Agents, AI Agents For Business Operations, Chatbots, Customer Service Automation, and Co-Browsing
SAP ECC is categorized as Process ERP, Mixed Mode ERP, Distribution ERP, Discrete ERP, ETO ERP, ERP Systems, Accounting, and Quality Management (QMS)
Reviews
Reviewers' Company Size
Genesys Cloud CX
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SAP ECC
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
10.8%
Financial Services
10.4%
Telecommunications
5.7%
Consumer Services
5.1%
Insurance
4.6%
Other
63.4%
Information Technology and Services
10.4%
Accounting
6.9%
Automotive
5.7%
Consumer Goods
5.1%
Oil & Energy
4.2%
Other
67.7%
Alternatives
Discussions
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