Compare Front and Keeping 
At a Glance
Market Segments
Small-Business (49.3% of reviews)
Small-Business (80.6% of reviews)
Entry-Level Pricing
$25.00 1 user/month
$14.00 1 User Per Month
Front
Star Rating
(2,433)4.7 out of 5
Market Segments
Small-Business (49.3% of reviews)
Pros & Cons
Entry-Level Pricing
$25.00 1 user/month
Free Trial is available
Browse all 3 pricing plansKeeping
Star Rating
(68)4.5 out of 5
Market Segments
Small-Business (80.6% of reviews)
Pros & Cons
Entry-Level Pricing
$14.00 1 User Per Month
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Front excels in user experience, with many praising its intuitive interface and ease of use. Users appreciate features like internal commenting and shared drafts, which streamline collaboration and enhance workflow efficiency.
- Users say that Keeping offers a seamless integration with Gmail, making it very easy to navigate and use. The ability to manage multiple inboxes in one place is highlighted as a significant advantage, especially for those who prefer to keep everything centralized.
- According to verified reviews, Front has a much higher overall satisfaction score, reflecting its strong performance in areas like ticket response and automation features. Reviewers specifically mention the effectiveness of its AI capabilities and the historical trails that help in tracking tasks.
- Reviewers mention that while Keeping provides excellent support, with quick responses from the team, it still faces challenges in feature depth compared to Front. Users have noted that Front's advanced features, such as ticket collaboration and response automation, significantly enhance productivity.
- G2 reviewers highlight that Front's implementation process is notably quick and user-friendly, which is a crucial factor for teams looking to get up and running without delays. In contrast, Keeping, while user-friendly, may not offer the same level of advanced functionalities that some users seek.
- Users report that both products have strong support quality, but Front's extensive feature set and higher G2 score suggest a more comprehensive solution for businesses looking for robust help desk capabilities. Keeping, however, remains a solid choice for small businesses seeking simplicity and ease of use.
Pricing
Entry-Level Pricing
Front
Starter
$25.00
1 user/month
Essential capabilities to get started with customer-first service
- Shared inbox and ticketing
- AI Topics and up to 10 automation rules
- Basic analytics
Keeping
Essential
$14.00
1 User Per Month
Includes 2 shared mailboxes and 2 workflows.
- Standard Reporting
- Frequently Asked Questions Database
- Response Templates
Free Trial
Front
Free Trial is available
Keeping
Free Trial is available
Ratings
Meets Requirements
9.1
1,912
8.6
48
Ease of Use
9.1
1,928
8.9
50
Ease of Setup
8.8
712
8.7
35
Ease of Admin
8.9
476
9.4
31
Quality of Support
9.1
1,644
9.1
42
Has the product been a good partner in doing business?
9.2
462
9.6
29
Product Direction (% positive)
9.3
1,799
9.0
45
Features by Category
Ticket and Case Management
8.8
267
|
Verified
8.8
24
8.9
266
|
Verified
8.6
22
8.9
289
|
Verified
8.4
27
8.8
283
|
Verified
7.9
26
8.8
243
|
Verified
7.8
20
9.0
308
7.8
21
9.2
287
|
Verified
8.7
25
8.7
260
|
Verified
8.3
21
Generative AI
7.8
63
7.6
12
8.2
63
7.4
12
Agentic AI - Help Desk
7.1
28
Not enough data
7.1
28
Not enough data
7.2
28
Not enough data
Communication Channels
8.7
233
|
Verified
7.6
19
9.2
280
|
Verified
8.7
25
8.7
234
|
Verified
8.2
17
8.3
210
|
Verified
7.0
17
7.8
131
7.1
16
Platform
8.3
217
|
Verified
6.8
17
8.4
287
|
Verified
7.1
21
8.8
259
|
Verified
8.3
23
8.5
231
|
Verified
8.3
21
8.3
230
|
Verified
8.0
22
8.3
236
|
Verified
7.9
21
Channels
8.9
630
Not enough data
8.6
528
Not enough data
7.9
476
Not enough data
Design
8.8
651
Not enough data
8.2
533
Not enough data
8.8
748
Not enough data
8.8
711
Not enough data
8.7
564
Not enough data
Generative AI
7.8
191
Not enough data
8.0
191
Not enough data
Usability
8.8
66
Not enough data
8.8
64
Not enough data
8.9
67
Not enough data
Reporting
8.2
63
Not enough data
7.6
59
Not enough data
8.1
63
Not enough data
Generative AI
7.7
37
Not enough data
7.8
38
Not enough data
Inbox Tools
9.3
812
Not enough data
8.9
817
Not enough data
9.1
795
Not enough data
9.0
836
Not enough data
Coordination Tools
8.5
730
Not enough data
8.7
709
Not enough data
8.7
648
Not enough data
Software Options
9.3
795
Not enough data
8.6
726
Not enough data
Email Client - Agentic AI
6.7
25
Not enough data
7.3
25
Not enough data
Conversational Platform
8.8
491
Not enough data
8.8
384
Not enough data
8.7
385
Not enough data
8.8
343
Not enough data
Support Automation
8.7
413
Not enough data
8.9
415
Not enough data
8.7
378
Not enough data
8.6
327
Not enough data
Generative AI
8.1
108
Not enough data
8.2
108
Not enough data
Sorting & Filtering
8.3
235
Not enough data
9.1
238
Not enough data
7.6
224
Not enough data
8.4
230
Not enough data
Integrations
8.0
220
Not enough data
8.5
230
Not enough data
7.4
208
Not enough data
Time Management
9.0
231
Not enough data
8.7
224
Not enough data
9.3
240
Not enough data
Generative AI
7.7
138
Not enough data
7.2
129
Not enough data
7.9
136
Not enough data
Agentic AI - Email Management
6.6
34
Not enough data
7.2
34
Not enough data
Generative AI
8.3
34
Not enough data
8.3
34
Not enough data
7.8
33
Not enough data
Communication
8.7
218
|
Verified
Not enough data
9.0
267
|
Verified
Not enough data
8.9
208
Not enough data
8.9
231
|
Verified
Not enough data
8.8
150
Not enough data
Internal Use
8.4
287
|
Verified
7.1
21
9.2
283
|
Verified
Not enough data
8.8
194
Not enough data
8.8
220
Not enough data
9.5
288
|
Verified
Not enough data
8.8
221
|
Verified
Not enough data
Generative AI
7.7
30
Not enough data
Self-Service Experience
8.3
55
Not enough data
8.5
53
Not enough data
8.0
53
Not enough data
8.2
51
Not enough data
8.4
50
Not enough data
Self-Service Platform
8.0
50
Not enough data
8.4
50
Not enough data
8.0
50
Not enough data
8.1
48
Not enough data
Agentic AI - Customer Self-Service
9.2
6
Not enough data
9.4
6
Not enough data
9.2
6
Not enough data
9.7
6
Not enough data
9.4
6
Not enough data
9.4
6
Not enough data
9.4
6
Not enough data
Generative AI
7.8(won by default)
26
Not enough data
7.8(won by default)
25
Not enough data
Process
9.1(won by default)
196
Not enough data
8.8(won by default)
160
Not enough data
8.8(won by default)
172
Not enough data
Channels
9.5(won by default)
241
Not enough data
9.1(won by default)
192
Not enough data
8.8(won by default)
183
Not enough data
8.4(won by default)
133
Not enough data
9.1(won by default)
158
Not enough data
Insight
8.9(won by default)
140
Not enough data
8.7(won by default)
160
Not enough data
8.8(won by default)
138
Not enough data
9.0(won by default)
155
Not enough data
Generative AI
7.5
29
Not enough data
7.6
30
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Front and Keeping are categorized as Shared Inbox and Help Desk
Unique Categories
Keeping has no unique categories
Reviews
Reviewers' Company Size
Front
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Keeping
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Logistics and Supply Chain
10.0%
Computer Software
8.1%
Information Technology and Services
7.5%
Transportation/Trucking/Railroad
5.5%
Financial Services
4.7%
Other
64.3%
Higher Education
7.5%
Retail
7.5%
Consumer Services
6.0%
Non-Profit Organization Management
6.0%
Marketing and Advertising
6.0%
Other
67.2%
Discussions
How do I categorize my emails automatically?
1 Comment
Official Response from Front
If you're reading this, you're probably looking for a better way, a more automatic way, to get insights about your emails and what they are about. You can...Read more
What happens to conversations when someone leaves the company?
1 Comment
Official Response from Front
The worst part about someone leaving a company, is not knowing what conversations they're working on and feeling like there is a black hole within your team....Read more
Is there any possidbility that you could remove or change to something more appealingd codes as [#QvQyF4kdwm] in a subject space?
2 Comments
JN
Our team actually likes these ticket numbers. It makes it very clear what is a ticket and what is not. We internally use a XMPP type service and can mention...Read more
Keeping has no more discussions with answers
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