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Compare FreshChat and LiveAgent 
Featured Products
At a Glance
Market Segments
Small-Business (58.7% of reviews)
Small-Business (67.3% of reviews)
Entry-Level Pricing
$0.00
Starting at $15.00 1 agent / Per Month
FreshChat
Star Rating
(489)4.4 out of 5
Market Segments
Small-Business (58.7% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Browse all 4 pricing plansLiveAgent
Star Rating
(1,530)4.5 out of 5
Market Segments
Small-Business (67.3% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $15.00 1 agent / Per Month
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that LiveAgent excels in providing a comprehensive customer support solution, with features like automated triggers that enhance real-time engagement. Users appreciate how it unifies various communication channels, including emails and social media, which streamlines customer service and improves overall experience.
- Users say FreshChat stands out for its simplicity and ease of use, making it a go-to tool for handling live chats. Reviewers highlight its quick setup and effective integration with other tools, which allows for efficient management of customer queries and complaints.
- According to verified reviews, LiveAgent has a higher overall satisfaction score, reflecting its robust capabilities in customer service. Users have noted that it effectively consolidates support requests into a single system, making it easier for teams to respond and manage customer interactions.
- Reviewers mention that while FreshChat is user-friendly, it may not offer the same depth of features as LiveAgent. Some users feel that it lacks certain advanced functionalities that could enhance their customer support experience, particularly in more complex scenarios.
- G2 reviewers highlight LiveAgent's superior quality of support, with many praising its responsiveness and helpfulness. This aspect is crucial for businesses that rely on timely assistance to resolve customer issues, giving LiveAgent an edge in customer satisfaction.
- Users note that FreshChat's performance in chatbot capabilities is impressive, with a focus on AI-driven features that enhance customer interactions. However, some users feel that LiveAgent's chatbot functionalities could be more robust, indicating a potential area for improvement in its offering.
Pricing
Entry-Level Pricing
LiveAgent
Small
Starting at $15.00
1 agent / Per Month
E-mail support - Ticketing,
Contact forms,
Forum & Knowledge base,
iPhone/Android app
- Unlimited ticket history
- Unlimited email addresses
- Advanced reporting
Free Trial
FreshChat
Free Trial is available
LiveAgent
Free Trial is available
Ratings
Meets Requirements
8.7
398
8.9
1,293
Ease of Use
9.1
400
8.9
1,298
Ease of Setup
8.8
254
8.7
861
Ease of Admin
9.0
243
8.9
845
Quality of Support
8.8
392
9.1
1,232
Has the product been a good partner in doing business?
8.8
239
9.1
821
Product Direction (% positive)
9.0
400
8.9
1,257
Features by Category
Ticket and Case Management
Not enough data
9.0
777
|
Verified
Not enough data
9.0
775
|
Verified
Not enough data
8.7
756
|
Verified
Not enough data
8.8
712
|
Verified
Not enough data
8.6
573
|
Verified
Not enough data
8.7
701
|
Verified
Not enough data
8.9
715
|
Verified
Not enough data
8.6
442
|
Verified
Generative AI
Not enough data
8.2
30
Not enough data
8.1
30
Agentic AI - Help Desk
Not enough data
9.3
7
Not enough data
9.3
7
Not enough data
9.3
7
Communication Channels
Not enough data
8.7
652
|
Verified
Not enough data
9.0
715
|
Verified
Not enough data
9.1
694
|
Verified
Not enough data
8.6
537
|
Verified
Not enough data
8.7
379
|
Verified
Platform
Not enough data
7.9
413
|
Verified
8.5
273
|
Verified
8.4
664
|
Verified
Not enough data
8.7
526
|
Verified
Not enough data
8.6
377
|
Verified
Not enough data
8.5
647
|
Verified
Not enough data
8.8
694
|
Verified
Messenger
8.9
43
|
Verified
Not enough data
8.4
45
|
Verified
Not enough data
9.4
48
|
Verified
Not enough data
9.1
48
|
Verified
Not enough data
Channels
8.7
38
|
Verified
Not enough data
9.0
45
|
Verified
Not enough data
8.8
32
Not enough data
9.0
32
|
Verified
Not enough data
8.9
37
|
Verified
Not enough data
Customers
9.0
41
|
Verified
Not enough data
8.8
43
|
Verified
Not enough data
8.6
44
|
Verified
Not enough data
8.9
38
|
Verified
Not enough data
8.9
38
|
Verified
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
8.7
5
Not enough data
8.3
5
Not enough data
8.3
5
Design
Not enough data
8.0
5
Not enough data
8.7
5
Not enough data
8.7
5
Not enough data
8.7
5
Not enough data
8.3
5
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Usability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
8.8
7
Not enough data
8.1
7
Not enough data
9.3
7
Not enough data
5.7
7
Not enough data
8.8
7
Generative AI
Not enough data
Not enough data
Functions
Not enough data
9.0
7
Not enough data
8.8
7
Not enough data
8.1
7
Not enough data
6.3
5
Not enough data
5.8
6
Not enough data
8.1
6
Not enough data
7.4
7
Not enough data
8.3
7
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
9.3
5
Not enough data
8.6
6
Not enough data
8.9
6
Not enough data
8.3
6
Not enough data
8.6
6
Responses
8.5
103
8.3
6
8.6
104
8.6
6
8.9
102
8.9
6
8.7
99
8.9
6
8.6
83
8.3
5
Platform
9.2
105
9.4
6
8.9
100
9.4
6
8.8
100
8.9
6
8.5
99
8.6
6
8.4
78
Not enough data
9.0
93
8.9
6
8.8
94
8.9
6
Generative AI
8.4
42
8.1
6
8.6
42
8.3
6
Feedback Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Sources
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
8.6
148
Not enough data
Feature Not Available
Not enough data
8.5
127
Not enough data
8.6
111
Not enough data
Support Automation
8.6
133
Not enough data
8.6
135
Not enough data
8.5
134
Not enough data
8.8
116
Not enough data
Generative AI
8.5
61
Not enough data
8.5
61
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.5
73
8.6
22
8.6
72
8.0
23
7.8
73
7.7
22
Communication
9.2
280
|
Verified
9.3
485
|
Verified
8.5
292
|
Verified
9.0
489
|
Verified
8.4
202
|
Verified
8.9
376
|
Verified
8.9
248
|
Verified
9.0
374
|
Verified
8.2
138
|
Verified
8.8
61
Internal Use
8.5
273
|
Verified
8.4
664
|
Verified
8.7
268
|
Verified
9.1
422
|
Verified
8.4
221
|
Verified
8.5
55
8.7
256
|
Verified
8.9
403
|
Verified
9.0
249
|
Verified
9.1
384
|
Verified
8.5
254
|
Verified
8.9
382
|
Verified
Generative AI
8.9
33
7.8
17
Self-Service Experience
8.9
92
9.1
322
8.7
93
8.9
305
8.4
80
8.9
273
8.5
67
8.1
41
8.6
69
8.3
45
Self-Service Platform
9.1
74
8.6
45
8.9
77
8.3
46
8.0
68
7.4
41
8.8
77
8.7
43
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
9.2(won by 1.3)
23
7.9
13
9.5(won by 1.6)
23
7.9
13
Process
9.4(won by 0.4)
43
9.0
56
9.4(won by 0.1)
48
9.3
252
9.2(won by 0.1)
42
9.1
196
Channels
9.2
50
9.3(won by 0.1)
248
9.2(won by 0.2)
53
9.0
232
9.5(won by 0.2)
53
9.3
249
9.0
43
9.1(won by 0.1)
186
9.3(won by default)
44
Feature Not Available
Insight
9.2(won by 0.2)
41
9.0
174
8.9
49
9.0(won by 0.1)
222
9.2(tied score)
46
9.2(tied score)
220
9.1
48
9.3(won by 0.2)
225
Generative AI
Not enough data
8.0
14
Not enough data
7.6
14
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Survey Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Process Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
System Management
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
FreshChat and LiveAgent are categorized as Chatbots, Social Customer Service, Live Chat, Customer Self-Service, and AI Customer Support Agents
Unique Categories
FreshChat is categorized as Conversational Marketing and Conversational Support
Reviews
Reviewers' Company Size
FreshChat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
LiveAgent
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
10.5%
Computer Software
9.8%
Consumer Services
8.1%
Financial Services
5.7%
Retail
4.8%
Other
61.1%
Information Technology and Services
12.8%
Computer Software
7.3%
Marketing and Advertising
5.6%
Retail
5.5%
Internet
4.5%
Other
64.3%
Alternatives
Discussions
How do I set up a chat bot to respond to FAQ's automatically?
3 Comments
Official Response from FreshChat
We have no code easy to use bot builders to help you set up powerful chatbots. You can refer to these solution articles to help you build one. You can also...Read more
Can we see the ticket details and the possibility of modification ?
2 Comments
Official Response from FreshChat
No, you can't modify ticker details from FreshchatRead more
What are the advanced Whatsapp integration features that we can use besides incoming chats?
1 Comment
Official Response from FreshChat
You can also run proactive campaigns using WhatsApp. Please refer to this link for more details- https://bit.ly/3vCWmBVRead more
Has there been any reports of getting support from a Bot on liveagent?
2 Comments
LS
LiveAgent offer many integration apps. One of them is Quriobot which is a bot for your Live chat.
I never used it but I know it possible to do so, read...Read more
how do i see the entire display of the ticket without clicking the enlarge button?
1 Comment
TM
TicketRead more
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