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At a Glance
Market Segments
Small-Business (48.4% of reviews)
Small-Business (53.8% of reviews)
Entry-Level Pricing
$15.00 Per Month
$749.00 Per Month
Freshdesk
Star Rating
(3,609)4.4 out of 5
Market Segments
Small-Business (48.4% of reviews)
Pros & Cons
Entry-Level Pricing
$15.00 Per Month
Free Trial is available
Browse all 3 pricing plansSignals
Star Rating
(138)4.9 out of 5
Market Segments
Small-Business (53.8% of reviews)
Pros & Cons
Entry-Level Pricing
$749.00 Per Month
Browse all 3 pricing plansFreshdesk vs Signals
When assessing the two solutions, reviewers found Signals easier to use, set up, and administer. Reviewers also preferred doing business with Signals overall.
- Reviewers felt that Signals meets the needs of their business better than Freshdesk.
- When comparing quality of ongoing product support, reviewers felt that Signals is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Signals over Freshdesk.
Pricing
Entry-Level Pricing
Freshdesk
Growth
$15.00
Per Month
Everything in FREE plus
- Automations
- SLA & Business Hour
- Agent Collision
Signals
Team Plan
$749.00
Per Month
- Account-Based Identification
- Ideal Customer Profile (ICP) Segment Creation
- Targeted Email List Generation
Free Trial
Freshdesk
Free Trial is available
Signals
No trial information availableRatings
Meets Requirements
8.6
3,175
9.5
85
Ease of Use
8.8
3,197
9.4
86
Ease of Setup
8.6
2,258
9.2
62
Ease of Admin
8.7
2,152
9.4
62
Quality of Support
8.7
3,074
9.9
85
Has the product been a good partner in doing business?
8.8
2,077
9.9
62
Product Direction (% positive)
8.8
3,150
9.5
64
Features by Category
Ticket and Case Management
8.9
2218
|
Verified
Not enough data
8.8
2226
|
Verified
Not enough data
8.5
2139
|
Verified
Not enough data
8.5
2033
|
Verified
Not enough data
8.3
1797
|
Verified
Not enough data
8.5
2085
|
Verified
Not enough data
8.7
2007
|
Verified
Not enough data
8.2
1371
|
Verified
Not enough data
Generative AI
7.3
330
Not enough data
7.4
327
Not enough data
Agentic AI - Help Desk
7.1
59
Not enough data
6.9
59
Not enough data
7.2
57
Not enough data
Communication Channels
8.6
1920
|
Verified
Not enough data
8.9
2068
|
Verified
Not enough data
8.4
1312
|
Verified
Not enough data
8.0
1193
|
Verified
Not enough data
7.9
940
|
Verified
Not enough data
Platform
8.0
1156
|
Verified
Not enough data
8.1
1663
|
Verified
Not enough data
8.6
1546
|
Verified
Not enough data
8.2
1140
|
Verified
Not enough data
8.0
1861
|
Verified
Not enough data
8.3
1960
|
Verified
Not enough data
Data Availability
Not enough data
9.4
14
Not enough data
9.5
14
Not enough data
9.3
14
Not enough data
Not enough data
Data Accuracy
Not enough data
9.5
11
Not enough data
9.2
11
Not enough data
Not enough data
Agentic AI - Sales Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
9.0
10
Not enough data
9.5
13
Not enough data
9.6
12
Not enough data
9.6
12
Not enough data
9.5
11
Not enough data
9.3
12
Features
Not enough data
9.7
10
Not enough data
9.4
11
Not enough data
9.6
9
Not enough data
9.7
10
Not enough data
9.7
10
Not enough data
9.6
9
Not enough data
9.6
8
Not enough data
9.7
10
Not enough data
9.7
10
Messenger
Not enough data
9.2
29
Not enough data
8.4
26
Not enough data
9.4
29
Not enough data
9.3
29
Channels
Not enough data
Feature Not Available
Not enough data
9.4
30
Not enough data
8.9
19
Not enough data
Feature Not Available
Not enough data
9.0
14
Customers
Not enough data
9.3
25
Not enough data
9.1
23
Not enough data
8.9
26
Not enough data
9.2
26
Not enough data
9.2
27
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
9.9
14
Not enough data
9.4
13
Not enough data
9.4
12
Not enough data
9.3
14
Organization
Not enough data
9.6
13
Not enough data
9.4
13
Not enough data
9.2
14
Performance Analysis
Not enough data
9.7
17
Not enough data
9.7
16
Sales Analysis
Not enough data
9.6
14
Not enough data
9.4
13
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
8.3
353
Not enough data
7.9
333
Not enough data
7.5
324
Not enough data
Design
8.2
331
Not enough data
7.8
336
Not enough data
8.2
356
Not enough data
8.3
342
Not enough data
8.4
332
Not enough data
Generative AI
7.7
266
Not enough data
7.7
266
Not enough data
Usability
8.7
265
Not enough data
8.7
261
Not enough data
8.7
254
Not enough data
Reporting
8.6
249
Not enough data
8.5
245
Not enough data
8.6
257
Not enough data
Generative AI
7.5
182
Not enough data
7.6
182
Not enough data
Data Availability
Not enough data
8.8
12
Not enough data
9.6
14
Not enough data
8.0
9
Platform Additional Functionality
Not enough data
8.9
15
Not enough data
8.8
14
Not enough data
8.3
10
Not enough data
9.6
15
Not enough data
9.1
15
Platform Basics
Not enough data
9.3
5
Not enough data
9.4
6
Not enough data
9.4
6
Not enough data
Not enough data
Not enough data
Not enough data
Platform Data
Not enough data
9.4
6
Not enough data
9.2
6
Platform Additional Functionality
Not enough data
9.2
6
Agentic AI - Account-Based Orchestration Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Lead Intelligence
Not enough data
9.0
13
Not enough data
8.3
12
Not enough data
9.0
12
Not enough data
8.2
12
Not enough data
8.2
11
Agentic AI - Lead Intelligence
Not enough data
Not enough data
Responses
Not enough data
9.5
24
Not enough data
9.4
24
Not enough data
9.6
26
Not enough data
9.1
25
Not enough data
9.3
23
Platform
Not enough data
9.5
25
Not enough data
9.3
27
Not enough data
9.5
26
Not enough data
9.4
24
Not enough data
9.6
23
Not enough data
9.5
23
Not enough data
9.4
25
Generative AI
Not enough data
6.7
7
Not enough data
6.7
7
Lead Monitoring
Not enough data
9.4
14
Not enough data
9.4
14
Not enough data
9.5
13
Agentic AI - Lead Capture
Not enough data
Not enough data
Not enough data
Not enough data
Data Capture
Not enough data
8.9
12
Not enough data
9.5
13
Not enough data
7.2
10
Not enough data
9.2
12
Analytics
Not enough data
9.3
14
Not enough data
9.4
14
Customization
Not enough data
9.0
12
Not enough data
9.2
13
Not enough data
9.3
12
Not enough data
9.2
14
Conversational Platform
8.3
434
9.9
12
8.3
380
9.5
11
8.3
372
9.8
11
8.4
308
9.7
12
Support Automation
8.4
389
9.6
12
8.4
410
9.4
12
8.2
373
9.8
10
8.2
314
9.3
12
Generative AI
7.4
209
Not enough data
7.4
206
Not enough data
Generative AI
7.9
118
Not enough data
7.9
117
Not enough data
7.6
116
Not enough data
Communication
8.8
584
|
Verified
Not enough data
8.7
601
|
Verified
Not enough data
8.7
495
|
Verified
Not enough data
8.5
199
Not enough data
8.2
202
Not enough data
Internal Use
8.1
1663
|
Verified
Not enough data
8.6
204
Not enough data
8.1
186
Not enough data
8.8
560
|
Verified
Not enough data
8.8
520
|
Verified
Not enough data
8.6
549
|
Verified
Not enough data
Generative AI
7.9
144
Not enough data
Self-Service Experience
8.7
960
Not enough data
8.6
913
Not enough data
8.3
687
Not enough data
8.2
241
Not enough data
8.4
258
Not enough data
Self-Service Platform
8.5
254
Not enough data
8.6
261
Not enough data
8.0
221
Not enough data
8.5
237
Not enough data
Agentic AI - Customer Self-Service
7.9
20
Not enough data
7.7
17
Not enough data
7.9
18
Not enough data
7.6
19
Not enough data
7.7
20
Not enough data
7.5
19
Not enough data
7.8
19
Not enough data
Generative AI
8.2(won by default)
81
Not enough data
8.1(won by default)
81
Not enough data
Process
8.6(won by default)
164
Not enough data
9.3(won by default)
484
Not enough data
8.6(won by default)
375
Not enough data
Channels
9.2(won by default)
480
Not enough data
8.7(won by default)
420
Not enough data
8.8(won by default)
381
Not enough data
8.5(won by default)
341
Not enough data
8.2(won by default)
55
Not enough data
Insight
8.6(won by default)
383
Not enough data
8.7(won by default)
171
Not enough data
8.6(won by default)
374
Not enough data
9.1(won by default)
447
Not enough data
Generative AI
7.7
87
Not enough data
7.7
86
Not enough data
Agentic AI - Visitor Identification
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
9.0
12
Not enough data
8.8
11
Not enough data
8.3
12
Not enough data
8.8
12
Not enough data
8.2
13
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.2
12
Not enough data
8.7
14
Not enough data
8.7
13
Not enough data
8.7
14
Not enough data
Automation
9.0
12
Not enough data
8.8
13
Not enough data
8.9
12
Not enough data
Autonomy
7.2
12
Not enough data
8.6
11
Not enough data
8.6
13
Not enough data
8.3
13
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshdesk and Signals are categorized as AI Customer Support Agents and Conversational Support
Unique Categories
Freshdesk is categorized as Digital Customer Service Platforms, Help Desk, Shared Inbox, Complaint Management, Customer Communications Management, Social Customer Service, Live Chat, and Customer Self-Service
Reviews
Reviewers' Company Size
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Signals
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.1%
Computer Software
12.9%
Internet
4.2%
Financial Services
4.1%
Education Management
3.7%
Other
58.0%
Marketing and Advertising
31.1%
Computer Software
22.7%
Information Technology and Services
6.1%
Management Consulting
4.5%
Real Estate
3.0%
Other
32.6%
Alternatives
Discussions
What is Freshdesk used for?
4 Comments
TB
Freshdesk is a customer support software used to manage and streamline customer service operations. It helps businesses handle customer inquiries, track...Read more
What is the use of freshdesk?
3 Comments
AB
Freshdesk is a Customer communication portal that will assist you in managing customer queries in various formats in a centralised space with transparency in...Read more
Signals has no discussions with answers
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