Compare Freshdesk and LiveHelpNow 
Featured Products
At a Glance
Market Segments
Small-Business (48.6% of reviews)
Small-Business (48.4% of reviews)
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
Starting at $21.00 Per Month
Freshdesk
Star Rating
(3,733)4.4 out of 5
Market Segments
Small-Business (48.6% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
Free Trial is available
Browse all 6 pricing plansLiveHelpNow
Star Rating
(158)4.3 out of 5
Market Segments
Small-Business (48.4% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $21.00 Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Freshdesk excels in user experience, with many praising its clean interface and easy navigation. Users find that it significantly reduces stress when managing multiple customer queries, thanks to features like ticket automation and a robust knowledge base.
- Users say that LiveHelpNow offers a seamless integration process, allowing businesses to set it up on their websites in just a few steps. The platform's ability to display interactive messages based on visitor behavior is particularly appreciated, enhancing customer engagement.
- Reviewers mention that Freshdesk's automation features help streamline customer support tasks, reducing manual work and allowing teams to focus on more complex issues. This efficiency is a key reason for its higher satisfaction ratings compared to LiveHelpNow.
- According to verified reviews, LiveHelpNow shines in its chat functionality, with users enjoying the automatic pop-up feature that invites website visitors to engage in conversation. This proactive approach to customer service is a standout aspect of the platform.
- G2 reviewers highlight that Freshdesk's implementation process is quick and intuitive, making it easy for new hires to get up to speed without extensive training. This ease of onboarding is a significant advantage for teams looking to maintain productivity.
- Users report that while both platforms offer solid support quality, Freshdesk's overall user satisfaction is higher, with many noting its transparency in pricing and integration capabilities, which contribute to a more cohesive customer support experience.
Pricing
Entry-Level Pricing
Freshdesk
Freshdesk Email and Ticketing (Growth)
$19.00
1 User per month billed annually Per Month
Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email
- Automations
- Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal
- Analytics: OOB analytics and standard reports
LiveHelpNow
Knowledge Base
Starting at $21.00
Per Month
Starting at only $21 a month per agent.
- Unlimited Articles
- SEO Boost
- Support Portal
Free Trial
Freshdesk
Free Trial is available
LiveHelpNow
Free Trial is available
Ratings
Meets Requirements
8.6
3,268
8.7
142
Ease of Use
8.9
3,290
8.6
143
Ease of Setup
8.6
2,346
8.5
102
Ease of Admin
8.7
2,198
8.5
102
Quality of Support
8.7
3,165
8.7
131
Has the product been a good partner in doing business?
8.8
2,121
9.1
101
Product Direction (% positive)
8.8
3,238
8.1
138
Features by Category
Ticket and Case Management
8.9
2244
|
Verified
8.4
34
|
Verified
8.8
2258
|
Verified
8.4
33
|
Verified
8.5
2184
|
Verified
8.8
35
|
Verified
8.5
2061
|
Verified
8.5
36
|
Verified
8.3
1807
|
Verified
8.4
27
8.5
2090
|
Verified
7.8
31
|
Verified
8.7
2021
|
Verified
8.6
32
|
Verified
8.3
1373
|
Verified
8.6
23
|
Verified
Generative AI
7.3
328
Not enough data
7.4
323
Not enough data
Agentic AI - Help Desk
7.1
57
Not enough data
6.8
56
Not enough data
7.2
56
Not enough data
Communication Channels
8.6
1924
|
Verified
8.7
36
|
Verified
8.9
2087
|
Verified
8.4
34
|
Verified
8.4
1313
|
Verified
9.1
39
|
Verified
8.0
1188
|
Verified
8.5
30
|
Verified
7.9
933
|
Verified
8.8
23
|
Verified
Platform
8.1
1156
|
Verified
8.5
17
|
Verified
8.1
1658
|
Verified
8.4
83
|
Verified
8.6
1547
|
Verified
8.7
22
|
Verified
8.3
1151
|
Verified
8.7
15
|
Verified
8.0
1875
|
Verified
8.3
35
|
Verified
8.3
1962
|
Verified
8.5
36
|
Verified
Core Conversational Capabilities - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
Not enough data
Not enough data
Not enough data
Interaction
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Task & Flow Management - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Learning
Not enough data
Not enough data
Not enough data
Not enough data
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
Not enough data
Not enough data
Not enough data
Not enough data
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Channels
8.4
357
Not enough data
8.0
333
Not enough data
7.5
322
Not enough data
Design
8.2
330
Not enough data
7.8
334
Not enough data
8.3
355
Not enough data
8.3
343
Not enough data
8.4
331
Not enough data
Generative AI
7.7
262
Not enough data
7.7
262
Not enough data
Usability
8.7
263
Not enough data
8.7
259
Not enough data
8.8
251
Not enough data
Reporting
8.6
245
Not enough data
8.5
241
Not enough data
8.6
253
Not enough data
Generative AI
7.5
178
Not enough data
7.5
178
Not enough data
Conversational Platform
8.3
432
Not enough data
8.3
378
Not enough data
8.3
371
Not enough data
8.4
307
Not enough data
Support Automation
8.4
388
Not enough data
8.4
408
Not enough data
8.3
373
Not enough data
8.2
314
Not enough data
Generative AI
7.4
207
Not enough data
7.4
203
Not enough data
Generative AI
7.8
116
Not enough data
7.9
114
Not enough data
7.6
113
Not enough data
Communication
8.8
583
|
Verified
9.0
91
|
Verified
8.7
601
|
Verified
8.5
99
|
Verified
8.7
494
|
Verified
8.0
52
|
Verified
8.5
199
8.1
54
|
Verified
8.2
202
Not enough data
Internal Use
8.1
1658
|
Verified
8.4
83
|
Verified
8.6
203
8.6
79
|
Verified
8.2
186
8.2
54
|
Verified
8.8
558
|
Verified
8.4
56
|
Verified
8.8
519
|
Verified
7.9
48
|
Verified
8.6
547
|
Verified
8.2
54
|
Verified
Generative AI
7.9
139
Not enough data
Self-Service Experience
8.7
959
9.0
28
8.6
911
8.5
27
8.3
682
8.0
28
8.2
238
Not enough data
8.4
255
Not enough data
Self-Service Platform
8.5
252
Not enough data
8.6
259
Not enough data
8.0
220
Not enough data
8.4
237
Not enough data
Agentic AI - Customer Self-Service
7.7
16
Not enough data
7.7
15
Not enough data
7.9
16
Not enough data
7.7
17
Not enough data
7.6
17
Not enough data
7.6
16
Not enough data
7.8
16
Not enough data
Generative AI
8.2(won by default)
79
Not enough data
8.0(won by default)
79
Not enough data
Process
8.6(won by default)
162
Not enough data
9.3(won by default)
484
Not enough data
8.6(won by default)
371
Not enough data
Channels
9.2(won by default)
479
Not enough data
8.7(won by default)
415
Not enough data
8.8(won by default)
376
Not enough data
8.5(won by default)
340
Not enough data
8.3(won by default)
58
Not enough data
Insight
8.6(won by default)
382
Not enough data
8.7(won by default)
169
Not enough data
8.6(won by default)
373
Not enough data
9.1(won by default)
445
Not enough data
Generative AI
7.8
87
Not enough data
7.7
85
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.9
9
Not enough data
8.5
9
Not enough data
8.3
9
Not enough data
8.5
9
Not enough data
8.0
9
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.0
9
Not enough data
8.7
10
Not enough data
8.7
10
Not enough data
8.5
10
Not enough data
Automation
9.3
9
Not enough data
8.7
9
Not enough data
9.1
9
Not enough data
Autonomy
6.9
9
Not enough data
8.3
9
Not enough data
8.3
9
Not enough data
8.0
9
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshdesk and LiveHelpNow are categorized as Digital Customer Service Platforms, Help Desk, Live Chat, and Customer Self-Service
Unique Categories
Freshdesk is categorized as AI Customer Support Agents, Conversational Support, Shared Inbox, Complaint Management, Customer Communications Management, and Social Customer Service
LiveHelpNow is categorized as AI Chatbots
Reviews
Reviewers' Company Size
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
LiveHelpNow
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.1%
Computer Software
12.7%
Financial Services
4.1%
Internet
4.0%
Education Management
3.8%
Other
58.3%
Information Technology and Services
5.8%
Retail
5.2%
Consumer Goods
4.5%
Financial Services
4.5%
Insurance
4.5%
Other
75.5%
Alternatives
Discussions
What is the use of freshdesk?
3 Comments
CK
Freshdesk is a Helpdesk web based Software as a Service product. It has many features which include helpdesk, chat, service desk, etc.Read more
LiveHelpNow has no discussions with answers
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