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Compare Freshdesk and LiveHelpNow 
Featured Products
At a Glance
Market Segments
Small-Business (48.3% of reviews)
Small-Business (48.4% of reviews)
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
Starting at $21.00 Per Month
Freshdesk
Star Rating
(3,619)4.4 out of 5
Market Segments
Small-Business (48.3% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
Free Trial is available
Browse all 6 pricing plansLiveHelpNow
Star Rating
(158)4.3 out of 5
Market Segments
Small-Business (48.4% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $21.00 Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Freshdesk excels in overall user satisfaction, boasting a significantly higher G2 Score compared to LiveHelpNow. Users appreciate its clean interface and strong automation features, which streamline ticket management and enhance productivity.
- Users say that Freshdesk's implementation process is notably quick and intuitive, making it easier for teams to manage incoming support requests without the hassle of switching tools. In contrast, LiveHelpNow, while effective, has fewer recent reviews, which may indicate less current user engagement.
- Reviewers mention that Freshdesk's multi-channel support is a standout feature, allowing teams to efficiently respond to customers across various platforms. Users highlight the effectiveness of its ticket management and SLA tracking capabilities, which help keep support organized.
- According to verified reviews, LiveHelpNow shines in its integration capabilities, allowing users to combine chat, SMS, email, and support articles into one platform. Users appreciate how it can be set up quickly on websites and how it engages visitors with interactive messages.
- G2 reviewers note that while both platforms offer quality support, Freshdesk's overall support experience is enhanced by its higher volume of recent reviews, indicating a more active user base. Users have praised Freshdesk for its shared inbox feature, which helps prevent ticket duplication.
- Users highlight that LiveHelpNow provides a robust chat experience, with features like automatic pop-up invitations for website visitors. However, Freshdesk's higher ratings in usability and setup suggest that it may be a more user-friendly option for teams looking for a comprehensive help desk solution.
Pricing
Entry-Level Pricing
Freshdesk
Freshdesk Email and Ticketing (Growth)
$19.00
1 User per month billed annually Per Month
Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email
- Automations
- Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal
- Analytics: OOB analytics and standard reports
LiveHelpNow
Live Chat and SMS
Starting at $21.00
Per Month
Starting at only $21 a month per agent.
- Free Training
- Language Translation
- Key Integrations
Free Trial
Freshdesk
Free Trial is available
LiveHelpNow
Free Trial is available
Ratings
Meets Requirements
8.6
3,185
8.7
142
Ease of Use
8.8
3,207
8.6
143
Ease of Setup
8.6
2,266
8.5
102
Ease of Admin
8.7
2,155
8.5
102
Quality of Support
8.7
3,083
8.7
131
Has the product been a good partner in doing business?
8.8
2,079
9.1
101
Product Direction (% positive)
8.8
3,160
8.1
138
Features by Category
Ticket and Case Management
8.9
2224
|
Verified
8.4
34
|
Verified
8.8
2230
|
Verified
8.4
33
|
Verified
8.5
2146
|
Verified
8.8
35
|
Verified
8.5
2037
|
Verified
8.5
36
|
Verified
8.3
1800
|
Verified
8.4
27
8.5
2088
|
Verified
7.8
31
|
Verified
8.7
2009
|
Verified
8.6
32
|
Verified
8.2
1373
|
Verified
8.6
23
|
Verified
Generative AI
7.3
331
Not enough data
7.4
328
Not enough data
Agentic AI - Help Desk
7.1
60
Not enough data
6.9
60
Not enough data
7.2
58
Not enough data
Communication Channels
8.6
1923
|
Verified
8.7
36
|
Verified
8.9
2070
|
Verified
8.4
34
|
Verified
8.4
1314
|
Verified
9.1
39
|
Verified
8.0
1194
|
Verified
8.5
30
|
Verified
7.9
941
|
Verified
8.8
23
|
Verified
Platform
8.0
1156
|
Verified
8.5
17
|
Verified
8.1
1663
|
Verified
8.4
83
|
Verified
8.6
1546
|
Verified
8.7
22
|
Verified
8.2
1142
|
Verified
8.7
15
|
Verified
8.0
1862
|
Verified
8.3
35
|
Verified
8.3
1960
|
Verified
8.5
36
|
Verified
Channels
8.3
354
Not enough data
7.9
333
Not enough data
7.5
324
Not enough data
Design
8.2
331
Not enough data
7.8
336
Not enough data
8.2
356
Not enough data
8.3
342
Not enough data
8.4
332
Not enough data
Generative AI
7.7
266
Not enough data
7.7
266
Not enough data
Usability
8.7
265
Not enough data
8.7
261
Not enough data
8.7
254
Not enough data
Reporting
8.6
249
Not enough data
8.5
245
Not enough data
8.6
257
Not enough data
Generative AI
7.5
182
Not enough data
7.6
182
Not enough data
Conversational Platform
8.3
434
Not enough data
8.3
381
Not enough data
8.3
373
Not enough data
8.4
308
Not enough data
Support Automation
8.4
389
Not enough data
8.4
410
Not enough data
8.2
373
Not enough data
8.2
314
Not enough data
Generative AI
7.4
209
Not enough data
7.4
206
Not enough data
Generative AI
7.9
118
Not enough data
7.9
117
Not enough data
7.6
116
Not enough data
Communication
8.8
585
|
Verified
9.0
91
|
Verified
8.7
602
|
Verified
8.5
99
|
Verified
8.7
496
|
Verified
8.0
52
|
Verified
8.5
200
8.1
54
|
Verified
8.2
202
Not enough data
Internal Use
8.1
1663
|
Verified
8.4
83
|
Verified
8.6
204
8.6
79
|
Verified
8.1
187
8.2
54
|
Verified
8.8
560
|
Verified
8.4
56
|
Verified
8.8
521
|
Verified
7.9
48
|
Verified
8.6
549
|
Verified
8.2
54
|
Verified
Generative AI
7.9
144
Not enough data
Self-Service Experience
8.7
960
9.0
28
8.6
913
8.5
27
8.3
687
8.0
28
8.2
241
Not enough data
8.4
258
Not enough data
Self-Service Platform
8.5
254
Not enough data
8.6
261
Not enough data
8.0
221
Not enough data
8.4
238
Not enough data
Agentic AI - Customer Self-Service
7.9
20
Not enough data
7.7
17
Not enough data
7.9
18
Not enough data
7.6
19
Not enough data
7.7
20
Not enough data
7.5
19
Not enough data
7.8
19
Not enough data
Generative AI
8.2(won by default)
81
Not enough data
8.1(won by default)
81
Not enough data
Process
8.6(won by default)
165
Not enough data
9.3(won by default)
485
Not enough data
8.6(won by default)
375
Not enough data
Channels
9.2(won by default)
481
Not enough data
8.7(won by default)
420
Not enough data
8.8(won by default)
381
Not enough data
8.5(won by default)
342
Not enough data
8.2(won by default)
56
Not enough data
Insight
8.6(won by default)
384
Not enough data
8.7(won by default)
172
Not enough data
8.6(won by default)
375
Not enough data
9.1(won by default)
448
Not enough data
Generative AI
7.7
88
Not enough data
7.7
87
Not enough data
Customer Query Resolution - AI Customer Support Agents
9.0
12
Not enough data
8.8
11
Not enough data
8.3
12
Not enough data
8.8
12
Not enough data
8.2
13
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.2
12
Not enough data
8.7
14
Not enough data
8.7
13
Not enough data
8.7
14
Not enough data
Automation
9.0
12
Not enough data
8.8
13
Not enough data
8.9
12
Not enough data
Autonomy
7.2
12
Not enough data
8.6
11
Not enough data
8.6
13
Not enough data
8.3
13
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshdesk and LiveHelpNow are categorized as Digital Customer Service Platforms, Help Desk, Live Chat, and Customer Self-Service
Unique Categories
Freshdesk is categorized as AI Customer Support Agents, Conversational Support, Shared Inbox, Complaint Management, Customer Communications Management, and Social Customer Service
LiveHelpNow has no unique categories
Reviews
Reviewers' Company Size
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
LiveHelpNow
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.1%
Computer Software
12.9%
Internet
4.1%
Financial Services
4.1%
Education Management
3.7%
Other
58.1%
Information Technology and Services
5.8%
Retail
5.2%
Insurance
4.5%
Financial Services
4.5%
Consumer Goods
4.5%
Other
75.5%
Alternatives
Discussions
What is Freshdesk used for?
4 Comments
TB
Freshdesk is a customer support software used to manage and streamline customer service operations. It helps businesses handle customer inquiries, track...Read more
What is the use of freshdesk?
3 Comments
AB
Freshdesk is a Customer communication portal that will assist you in managing customer queries in various formats in a centralised space with transparency in...Read more
LiveHelpNow has no discussions with answers
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