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LiveChat
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At a Glance
Market Segments
Small-Business (58.9% of reviews)
Small-Business (67.1% of reviews)
Entry-Level Pricing
$0.00
Starting at $15.00 1 agent / Per Month
FreshChat
Star Rating
(488)4.4 out of 5
Market Segments
Small-Business (58.9% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Browse all 4 pricing plansLiveAgent
Star Rating
(1,536)4.5 out of 5
Market Segments
Small-Business (67.1% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $15.00 1 agent / Per Month
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that LiveAgent excels in ticket management with a ticket creation user experience rated at 9.0, while FreshChat's ticket management features are perceived as less intuitive, leading to a lower user satisfaction in this area.
- Reviewers mention that FreshChat offers superior live chat capabilities, scoring 9.5 compared to LiveAgent's 9.3, indicating that FreshChat's live chat interface is more user-friendly and efficient for real-time customer interactions.
- G2 users highlight that LiveAgent's quality of support is rated at 9.1, which is higher than FreshChat's 8.8, suggesting that users find LiveAgent's customer service more responsive and helpful when issues arise.
- Users on G2 appreciate FreshChat's AI capabilities, particularly in AI text generation, which scored 9.3, while LiveAgent's AI features are rated lower at 8.3, indicating that FreshChat may provide more advanced automation and personalization options.
- Reviewers say that LiveAgent's customization options are robust, with a score of 8.5, allowing businesses to tailor the platform to their specific needs, whereas FreshChat's customization features, while good, are slightly less flexible, scoring 8.4.
- Users report that both platforms offer strong multi-channel coverage, but LiveAgent's integration capabilities, rated at 8.9, are noted to be more extensive than FreshChat's 8.8, making it easier for businesses to connect with various communication channels seamlessly.
Pricing
Entry-Level Pricing
LiveAgent
Small
Starting at $15.00
1 agent / Per Month
E-mail support - Ticketing,
Contact forms,
Forum & Knowledge base,
iPhone/Android app
- Unlimited ticket history
- Unlimited email addresses
- Advanced reporting
Free Trial
FreshChat
Free Trial is available
LiveAgent
Free Trial is available
Ratings
Meets Requirements
8.7
397
8.9
1,300
Ease of Use
9.1
399
8.9
1,305
Ease of Setup
8.8
253
8.7
868
Ease of Admin
9.0
243
8.9
845
Quality of Support
8.8
391
9.1
1,239
Has the product been a good partner in doing business?
8.8
239
9.1
821
Product Direction (% positive)
9.0
399
8.9
1,264
Features by Category
Ticket and Case Management
Not enough data
9.0
779
|
Verified
Not enough data
9.0
777
|
Verified
Not enough data
8.7
758
|
Verified
Not enough data
8.8
714
|
Verified
Not enough data
8.6
575
|
Verified
Not enough data
8.7
703
|
Verified
Not enough data
8.9
717
|
Verified
Not enough data
8.6
444
|
Verified
Generative AI
Not enough data
8.3
32
Not enough data
8.2
32
Agentic AI - Help Desk
Not enough data
9.4
9
Not enough data
9.4
9
Not enough data
9.4
9
Communication Channels
Not enough data
8.7
654
|
Verified
Not enough data
9.1
717
|
Verified
Not enough data
9.1
696
|
Verified
Not enough data
8.6
539
|
Verified
Not enough data
8.7
381
|
Verified
Platform
Not enough data
7.9
413
|
Verified
8.5
273
|
Verified
8.4
664
|
Verified
Not enough data
8.7
526
|
Verified
Not enough data
8.6
377
|
Verified
Not enough data
8.5
647
|
Verified
Not enough data
8.8
694
|
Verified
Messenger
8.9
43
|
Verified
Not enough data
8.4
45
|
Verified
Not enough data
9.4
48
|
Verified
Not enough data
9.1
48
|
Verified
Not enough data
Channels
8.7
38
|
Verified
Not enough data
9.0
45
|
Verified
Not enough data
8.8
32
Not enough data
9.0
32
|
Verified
Not enough data
8.9
37
|
Verified
Not enough data
Customers
9.0
41
|
Verified
Not enough data
8.8
43
|
Verified
Not enough data
8.6
44
|
Verified
Not enough data
8.9
38
|
Verified
Not enough data
8.9
38
|
Verified
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
8.7
5
Not enough data
8.3
5
Not enough data
8.3
5
Design
Not enough data
8.0
5
Not enough data
8.7
5
Not enough data
8.7
5
Not enough data
8.7
5
Not enough data
8.3
5
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Usability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
8.8
7
Not enough data
8.1
7
Not enough data
9.3
7
Not enough data
5.7
7
Not enough data
8.8
7
Generative AI
Not enough data
Not enough data
Functions
Not enough data
9.0
7
Not enough data
8.8
7
Not enough data
8.1
7
Not enough data
6.3
5
Not enough data
5.8
6
Not enough data
8.1
6
Not enough data
7.4
7
Not enough data
8.3
7
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
9.3
5
Not enough data
8.6
6
Not enough data
8.9
6
Not enough data
8.3
6
Not enough data
8.6
6
Responses
8.5
102
8.3
6
8.6
104
8.6
6
8.9
102
8.9
6
8.7
99
8.9
6
8.6
83
8.3
5
Platform
9.2
105
9.4
6
8.9
99
9.4
6
8.8
100
8.9
6
8.5
98
8.6
6
8.4
78
Not enough data
9.0
93
8.9
6
8.8
94
8.9
6
Generative AI
8.4
42
8.1
6
8.6
42
8.3
6
Feedback Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Sources
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
8.6
148
Not enough data
Feature Not Available
Not enough data
8.5
127
Not enough data
8.6
111
Not enough data
Support Automation
8.6
133
Not enough data
8.6
135
Not enough data
8.5
134
Not enough data
8.8
116
Not enough data
Generative AI
8.5
61
Not enough data
8.5
61
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.5
73
8.6
22
8.6
72
8.0
23
7.8
73
7.7
22
Communication
9.2
279
|
Verified
9.3
485
|
Verified
8.5
292
|
Verified
9.0
489
|
Verified
8.4
202
|
Verified
8.9
376
|
Verified
8.9
247
|
Verified
9.0
374
|
Verified
8.2
138
|
Verified
8.8
61
Internal Use
8.5
273
|
Verified
8.4
664
|
Verified
8.7
268
|
Verified
9.1
422
|
Verified
8.4
221
|
Verified
8.5
55
8.7
256
|
Verified
8.9
403
|
Verified
9.0
248
|
Verified
9.1
384
|
Verified
8.5
253
|
Verified
8.9
382
|
Verified
Generative AI
8.9
33
7.8
17
Self-Service Experience
8.9
92
9.1
322
8.7
93
8.9
305
8.4
80
8.9
273
8.5
67
8.1
41
8.6
69
8.3
45
Self-Service Platform
9.1
74
8.6
45
8.9
77
8.3
46
8.0
68
7.4
41
8.8
77
8.7
43
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
9.2(won by 1.3)
23
7.9
13
9.5(won by 1.6)
23
7.9
13
Process
9.4(won by 0.4)
43
9.0
56
9.4(won by 0.1)
48
9.3
252
9.2(won by 0.1)
42
9.1
196
Channels
9.2
50
9.3(won by 0.1)
248
9.2(won by 0.2)
53
9.0
232
9.5(won by 0.2)
53
9.3
249
9.0
43
9.1(won by 0.1)
186
9.3(won by default)
44
Feature Not Available
Insight
9.2(won by 0.2)
41
9.0
174
8.9
49
9.0(won by 0.1)
222
9.2(tied score)
46
9.2(tied score)
220
9.1
48
9.3(won by 0.2)
225
Generative AI
Not enough data
8.0
14
Not enough data
7.6
14
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Survey Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Process Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
System Management
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
FreshChat and LiveAgent are categorized as Chatbots, Live Chat, Customer Self-Service, and Social Customer Service
Unique Categories
FreshChat is categorized as Conversational Support and Conversational Marketing
Reviews
Reviewers' Company Size
FreshChat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
LiveAgent
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
10.3%
Computer Software
9.8%
Consumer Services
8.1%
Financial Services
5.7%
Retail
4.8%
Other
61.3%
Information Technology and Services
12.8%
Computer Software
7.3%
Marketing and Advertising
5.6%
Retail
5.5%
Internet
4.5%
Other
64.3%
Alternatives
Discussions
How do I set up a chat bot to respond to FAQ's automatically?
3 Comments
Official Response from FreshChat
We have no code easy to use bot builders to help you set up powerful chatbots. You can refer to these solution articles to help you build one. You can also...Read more
Can we see the ticket details and the possibility of modification ?
2 Comments
Official Response from FreshChat
No, you can't modify ticker details from FreshchatRead more
What are the advanced Whatsapp integration features that we can use besides incoming chats?
1 Comment
Official Response from FreshChat
You can also run proactive campaigns using WhatsApp. Please refer to this link for more details- https://bit.ly/3vCWmBVRead more
Has there been any reports of getting support from a Bot on liveagent?
2 Comments
LS
LiveAgent offer many integration apps. One of them is Quriobot which is a bot for your Live chat.
I never used it but I know it possible to do so, read...Read more
how do i see the entire display of the ticket without clicking the enlarge button?
1 Comment
TM
TicketRead more
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