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At a Glance
Market Segments
Small-Business (58.6% of reviews)
Mid-Market (42.9% of reviews)
Entry-Level Pricing
$0.99 1 Resolution
Contact Us 1 Seats
Fin by Intercom
Star Rating
(3,710)4.5 out of 5
Market Segments
Small-Business (58.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.99 1 Resolution
Free Trial is available
Browse all 5 pricing plansZoomInfo Marketing
Star Rating
(165)4.4 out of 5
Market Segments
Mid-Market (42.9% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 1 Seats
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Fin by Intercom excels in overall user satisfaction, boasting a significantly higher G2 Score compared to ZoomInfo Marketing. Users appreciate its intuitive interface and the ability to keep customer conversations organized, which enhances productivity.
- Users say that the implementation process for Fin by Intercom is straightforward, with many highlighting the ease of setup and the helpfulness of the Content and Guidance docs. This contrasts with ZoomInfo Marketing, where some users have noted challenges in getting started with the platform.
- Reviewers mention that Fin by Intercom's features, such as macros for email integration, make daily tasks easier and more efficient. In comparison, while ZoomInfo Marketing offers robust campaign management tools, some users feel that it lacks the same level of user-friendliness.
- According to verified reviews, Fin by Intercom shines in its customer support quality, with users praising the responsiveness and helpfulness of the support team. On the other hand, ZoomInfo Marketing's support has received mixed feedback, with some users wishing for more comprehensive assistance.
- G2 reviewers highlight that Fin by Intercom is particularly well-suited for small businesses, as evidenced by the majority of its reviews coming from this segment. In contrast, ZoomInfo Marketing is more favored by mid-market companies, which may affect its appeal to smaller organizations.
- Users report that Fin by Intercom continuously introduces new features, keeping the platform fresh and relevant. This proactive approach is appreciated by users who enjoy seeing improvements over time, while ZoomInfo Marketing, despite its strong data capabilities, may not have the same level of feature innovation as perceived by its users.
Pricing
Entry-Level Pricing
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Resolution
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund—no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
ZoomInfo Marketing
Marketing Demand
Contact Us
1 Seats
Build, segment, and reach your next best customers with powerful B2B data and audience targeting.
- 75K included credits
- 25 intent topics (Custom & Streaming)
- AirCover, WebSights & FormComplete audiences
Free Trial
Fin by Intercom
Free Trial is available
ZoomInfo Marketing
Free Trial is available
Ratings
Meets Requirements
8.8
2,827
8.8
134
Ease of Use
8.9
2,857
8.7
141
Ease of Setup
8.4
1,466
8.7
96
Ease of Admin
8.6
1,312
8.6
59
Quality of Support
8.6
2,723
8.6
133
Has the product been a good partner in doing business?
8.8
1,309
8.8
60
Product Direction (% positive)
8.8
2,678
9.3
134
Features by Category
Ticket and Case Management
8.6
1100
|
Verified
Not enough data
8.8
1118
|
Verified
Not enough data
8.7
1095
|
Verified
Not enough data
8.6
1144
|
Verified
Not enough data
8.3
680
|
Verified
Not enough data
8.8
1136
|
Verified
Not enough data
8.8
1060
|
Verified
Not enough data
8.6
961
|
Verified
Not enough data
Generative AI
8.3
247
Not enough data
8.2
248
Not enough data
Agentic AI - Help Desk
7.8
61
Not enough data
8.2
61
Not enough data
7.9
61
Not enough data
Communication Channels
8.8
891
|
Verified
Not enough data
8.8
1090
|
Verified
Not enough data
9.4
1264
|
Verified
Not enough data
8.3
812
Not enough data
7.6
522
Not enough data
Platform
8.1
720
|
Verified
Not enough data
8.2
1267
|
Verified
8.3
11
8.7
823
|
Verified
Not enough data
8.6
789
|
Verified
Not enough data
8.1
1015
|
Verified
Not enough data
8.2
1017
|
Verified
Not enough data
Messenger
8.8
383
|
Verified
8.3
27
8.1
363
|
Verified
8.8
26
9.3
478
|
Verified
8.6
27
8.5
327
|
Verified
8.5
27
Channels
8.0
293
|
Verified
8.3
25
9.0
438
|
Verified
8.8
28
7.9
207
|
Verified
7.8
21
7.3
121
7.7
22
8.1
229
|
Verified
8.1
23
Customers
8.8
428
|
Verified
9.0
27
8.6
432
|
Verified
9.1
28
8.2
436
|
Verified
8.5
28
8.3
387
|
Verified
8.6
26
8.2
379
|
Verified
8.6
27
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
8.6
140
Not enough data
8.4
157
Not enough data
User Support
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Not enough data
Walkthrough Type
8.9
136
Not enough data
9.0
146
Not enough data
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
8.7
226
Not enough data
8.3
218
Not enough data
Feature Not Available
Not enough data
Design
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.7
230
Not enough data
8.7
222
Not enough data
8.6
215
Not enough data
Generative AI
Feature Not Available
Not enough data
8.2
84
Not enough data
Platform Basics
Not enough data
8.5
24
Not enough data
8.7
23
Not enough data
8.8
23
Not enough data
9.0
10
Not enough data
8.6
11
Platform Data
Not enough data
8.6
21
Not enough data
8.4
21
Platform Additional Functionality
Not enough data
8.5
23
Agentic AI - Account-Based Orchestration Platforms
Not enough data
8.5
10
Not enough data
8.0
10
Not enough data
8.0
10
Not enough data
8.8
10
Not enough data
8.5
10
Artificial Intelligence
Not enough data
8.2
10
Not enough data
8.3
10
Platform Basics
Not enough data
8.6
51
Platform Data
Not enough data
8.2
47
Not enough data
7.9
49
Platform Additional Functionality
Not enough data
7.7
47
Not enough data
8.3
46
Agentic AI - Account-Based Advertising
Not enough data
8.7
5
Not enough data
8.7
5
Not enough data
8.7
5
Not enough data
8.7
5
Not enough data
8.7
5
Not enough data
7.7
5
Responses
9.1
84
Not enough data
9.0
86
Not enough data
9.0
84
Not enough data
Automation - AI Agents
7.7
61
Not enough data
8.7
63
Not enough data
Feature Not Available
Not enough data
8.1
63
Not enough data
8.7
63
Not enough data
Platform
9.1
81
Not enough data
8.8
82
Not enough data
9.1
83
Not enough data
Autonomy - AI Agents
8.4
64
Not enough data
8.6
64
Not enough data
8.4
63
Not enough data
8.7
66
Not enough data
Generative AI
Feature Not Available
Not enough data
8.8
50
Not enough data
Responses
8.8
596
8.7
9
8.8
586
8.1
8
9.0
586
8.5
9
8.8
556
9.0
10
8.6
478
9.2
8
Platform
9.5
611
8.3
9
8.9
582
9.4
9
8.8
578
8.5
8
8.7
561
8.9
9
8.2
419
8.3
6
8.9
528
8.5
9
8.8
582
8.3
10
Generative AI
Feature Not Available
Feature Not Available
8.4
140
Feature Not Available
Lead Monitoring
Not enough data
8.8
49
|
Verified
Not enough data
8.8
51
Not enough data
8.6
49
|
Verified
Agentic AI - Lead Capture
Not enough data
9.1
9
Not enough data
8.7
9
Data Capture
Not enough data
8.4
43
Not enough data
8.9
47
|
Verified
Not enough data
8.5
41
Not enough data
8.5
48
|
Verified
Analytics
Not enough data
8.6
52
Not enough data
8.7
49
Customization
Not enough data
8.5
46
Not enough data
8.8
45
Not enough data
8.4
43
Not enough data
8.9
50
|
Verified
Conversational Platform
8.7
1058
8.1
7
8.7
837
8.3
7
8.7
858
7.8
6
9.0
779
7.8
6
Support Automation
8.6
859
8.1
6
8.7
901
8.3
6
8.5
518
6.9
6
8.8
810
7.2
6
Generative AI
Feature Not Available
Feature Not Available
8.4
154
Feature Not Available
Customer Support
8.6
200
Not enough data
7.4
185
Not enough data
9.0
210
Not enough data
Automation
8.4
207
Not enough data
8.3
207
Not enough data
8.5
197
Not enough data
Artificial Intelligence
8.5
200
Not enough data
8.6
193
Not enough data
8.5
201
Not enough data
Generative AI
8.3
296
7.3
5
8.3
294
7.7
5
Feature Not Available
7.7
5
Communication
9.2
1441
|
Verified
8.8
12
8.9
1449
|
Verified
8.3
12
8.7
1191
|
Verified
8.6
11
9.1
1356
|
Verified
8.1
12
|
Verified
8.2
595
8.5
8
Internal Use
8.2
1267
|
Verified
8.3
11
8.7
1094
|
Verified
8.0
11
8.2
1043
|
Verified
8.8
12
|
Verified
8.7
1247
|
Verified
7.8
12
8.9
1319
|
Verified
8.2
11
8.6
1287
|
Verified
8.8
12
Generative AI
8.2
94
Not enough data
Self-Service Experience
8.9
652
Not enough data
8.9
651
Not enough data
Feature Not Available
Not enough data
8.2
490
Not enough data
8.4
535
Not enough data
Self-Service Platform
8.7
530
Not enough data
8.7
534
Not enough data
8.4
475
Not enough data
8.6
519
Not enough data
Agentic AI - Customer Self-Service
7.4
46
Not enough data
7.8
45
Not enough data
7.4
46
Not enough data
7.8
47
Not enough data
8.1
50
Not enough data
7.4
47
Not enough data
7.5
46
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Process
9.3(won by default)
89
Not enough data
9.0(won by default)
86
Not enough data
9.6(won by default)
89
Not enough data
Channels
9.4(won by default)
89
Not enough data
8.8(won by default)
88
Not enough data
9.5(won by default)
91
Not enough data
8.3(won by default)
81
Not enough data
8.8(won by default)
83
Not enough data
Insight
9.1(won by default)
86
Not enough data
9.2(won by default)
87
Not enough data
8.8(won by default)
83
Not enough data
9.3(won by default)
83
Not enough data
Generative AI
Feature Not Available
Not enough data
7.2
16
Not enough data
Agentic AI - Visitor Identification
Not enough data
Not enough data
Agentic AI - Lead Scoring
Not enough data
8.5
9
Not enough data
8.5
9
Not enough data
8.1
9
Not enough data
9.1
9
Attribution
Not enough data
9.0
32
Not enough data
9.1
32
|
Verified
Not enough data
8.8
32
Discovery
Not enough data
9.3
32
Not enough data
8.9
30
Not enough data
9.3
32
|
Verified
Management
Not enough data
8.9
30
Not enough data
8.9
31
Platform
Not enough data
8.4
32
|
Verified
Not enough data
8.9
30
Agentic AI - Account-Based Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Intelligence
Not enough data
8.4
38
Not enough data
8.7
38
Not enough data
8.3
36
Lead Management
Not enough data
8.4
39
Not enough data
8.2
38
Not enough data
8.6
39
Marketing Campaigns
Not enough data
8.3
36
Not enough data
7.7
36
Not enough data
7.7
38
Not enough data
8.0
34
Not enough data
8.3
36
Not enough data
8.0
33
Marketing Distribution
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaign Planning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
7.7
172
Not enough data
7.9
170
Not enough data
7.7
164
Not enough data
8.5
169
Not enough data
8.0
159
Not enough data
Customer Interaction Automation - AI Customer Support Agents
7.4
157
Not enough data
7.9
158
Not enough data
7.9
160
Not enough data
8.3
162
Not enough data
Automation
8.1
163
Not enough data
7.9
158
Not enough data
7.2
154
Not enough data
Autonomy
7.5
161
Not enough data
7.7
161
Not enough data
7.2
158
Not enough data
7.7
161
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Fin by Intercom and ZoomInfo Marketing are categorized as Conversational Support, Conversational Marketing, Chatbots, and Live Chat
Unique Categories
Fin by Intercom is categorized as AI Customer Support Agents, Customer Service Automation, Digital Customer Service Platforms, AI Agents For Business Operations, Shared Inbox, Customer Communications Management, Digital Adoption Platform, Social Customer Service, Help Desk, and Customer Self-Service
ZoomInfo Marketing is categorized as Account-Based Orchestration Platforms, Account-Based Analytics, Lead Scoring, Visitor Identification, Lead Capture, and Account-Based Advertising
Reviews
Reviewers' Company Size
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ZoomInfo Marketing
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
26.7%
Information Technology and Services
13.1%
Financial Services
7.2%
Internet
4.9%
Marketing and Advertising
4.6%
Other
43.4%
Computer Software
19.9%
Information Technology and Services
19.2%
Marketing and Advertising
12.2%
Hospital & Health Care
5.1%
Real Estate
3.8%
Other
39.7%
Alternatives
Discussions
What is Intercom used for?
3 Comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 Comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 Comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
ZoomInfo Marketing has no discussions with answers
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