Compare Fin by Intercom and TeamSupport 
At a Glance
Market Segments
Small-Business (58.5% of reviews)
Mid-Market (45.8% of reviews)
Entry-Level Pricing
$0.99 1 Outcome
$29.00 1 agent / month
Fin by Intercom
Star Rating
(3,815)4.5 out of 5
Market Segments
Small-Business (58.5% of reviews)
Pros & Cons
Entry-Level Pricing
$0.99 1 Outcome
Free Trial is available
Browse all 4 pricing plansTeamSupport
Star Rating
(893)4.4 out of 5
Market Segments
Mid-Market (45.8% of reviews)
Pros & Cons
Entry-Level Pricing
$29.00 1 agent / month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that TeamSupport excels in providing a user-friendly interface, with many users appreciating its ease of use and the ability to manage tickets effectively. One user highlighted the "wide yet selective visibility of an issue" which allows for collaboration across different support domains.
- Users say that Fin by Intercom stands out for its clean and simple interface, which aligns well with the needs of startups. Reviewers have noted that the platform's functionality across various support options makes it a versatile choice for customer service teams.
- According to verified reviews, TeamSupport is particularly well-suited for B2B communications, with users praising its continuous rollout of new features, such as custom fields that help in tagging tickets efficiently. This focus on B2B needs is a significant advantage for companies in that sector.
- Reviewers mention that Fin by Intercom's AI capabilities are impressive, with users appreciating how it can pull content from articles or previous responses to provide accurate answers. This feature has been described as beneficial for support teams, enhancing the overall customer experience.
- G2 reviewers highlight that while TeamSupport has a strong ticket management system, it may not be as robust in live chat functionalities compared to Fin, which boasts a high satisfaction score in this area. Users of Fin have reported that its live chat feature is particularly effective, providing quick and helpful responses.
- Users report that TeamSupport's support quality is commendable, with a high score in user satisfaction regarding support interactions. However, Fin by Intercom also receives positive feedback for its customer service, with users noting that it provides comprehensive information and instructions, making it easier for customers to resolve issues independently.
Pricing
Entry-Level Pricing
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Outcome
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund – no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
TeamSupport
Chat Support
$29.00
1 agent / month
For better conversational experiences
- Omni-Channel Conversation Management
- Advanced Routing
- Custom Branded Experiences
Free Trial
Fin by Intercom
Free Trial is available
TeamSupport
Free Trial is available
Ratings
Meets Requirements
8.7
2,877
8.7
806
Ease of Use
8.9
2,907
8.8
808
Ease of Setup
8.4
1,510
8.6
402
Ease of Admin
8.6
1,340
8.8
391
Quality of Support
8.6
2,773
8.9
730
Has the product been a good partner in doing business?
8.8
1,336
9.2
395
Product Direction (% positive)
8.8
2,728
8.9
803
Features by Category
Ticket and Case Management
8.6
1102
|
Verified
9.0
467
|
Verified
8.8
1122
|
Verified
8.8
467
|
Verified
8.7
1100
|
Verified
8.6
445
|
Verified
8.6
1151
|
Verified
8.5
417
|
Verified
8.3
681
|
Verified
8.4
327
|
Verified
8.8
1138
|
Verified
8.7
450
|
Verified
8.8
1063
|
Verified
8.8
451
|
Verified
8.6
964
|
Verified
8.7
352
|
Verified
Generative AI
8.3
249
7.7
26
8.2
249
7.9
26
Agentic AI - Help Desk
7.8
62
Not enough data
8.3
62
Not enough data
7.9
62
Not enough data
Communication Channels
8.8
894
|
Verified
8.6
359
|
Verified
8.8
1093
|
Verified
8.9
418
|
Verified
9.4
1269
|
Verified
8.4
261
|
Verified
8.3
812
8.3
203
|
Verified
7.6
523
8.5
119
|
Verified
Platform
8.1
722
|
Verified
7.6
154
|
Verified
8.2
1270
|
Verified
8.4
281
|
Verified
8.7
826
|
Verified
8.7
217
|
Verified
8.7
791
|
Verified
8.4
158
|
Verified
8.1
1018
|
Verified
8.4
378
|
Verified
8.2
1019
|
Verified
8.6
388
|
Verified
Customer Information
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Predictions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Success
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Messenger
8.8
383
|
Verified
Not enough data
8.1
363
|
Verified
Not enough data
9.3
478
|
Verified
Not enough data
8.5
327
|
Verified
Not enough data
Channels
8.0
293
|
Verified
Not enough data
9.0
438
|
Verified
Not enough data
7.9
207
|
Verified
Not enough data
7.3
121
Not enough data
8.1
229
|
Verified
Not enough data
Customers
8.8
428
|
Verified
Not enough data
8.6
432
|
Verified
Not enough data
8.2
436
|
Verified
Not enough data
8.3
387
|
Verified
Not enough data
8.2
379
|
Verified
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
8.6
140
Not enough data
8.4
157
Not enough data
User Support
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Not enough data
Walkthrough Type
8.9
136
Not enough data
9.0
146
Not enough data
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
8.8
229
Not enough data
8.3
218
Not enough data
Feature Not Available
Not enough data
Design
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.7
230
Not enough data
8.7
222
Not enough data
8.6
215
Not enough data
Generative AI
Feature Not Available
Not enough data
8.2
85
Not enough data
Process Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Identity Verification
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Customer Onboarding
Not enough data
Not enough data
Responses
9.1
84
Not enough data
9.0
86
Not enough data
9.0
84
Not enough data
Automation - AI Agents
7.7
61
Not enough data
8.7
63
Not enough data
Feature Not Available
Not enough data
8.1
63
Not enough data
8.7
63
Not enough data
Platform
9.1
81
Not enough data
8.8
82
Not enough data
9.1
83
Not enough data
Autonomy - AI Agents
8.5
65
Not enough data
8.6
65
Not enough data
8.4
64
Not enough data
8.7
67
Not enough data
Generative AI
Feature Not Available
Not enough data
8.8
50
Not enough data
Responses
8.8
597
Not enough data
8.8
587
Not enough data
9.0
589
Not enough data
8.8
558
Not enough data
8.6
478
Not enough data
Platform
9.5
616
Not enough data
8.9
584
Not enough data
8.8
579
Not enough data
8.7
564
Not enough data
8.2
419
Not enough data
8.9
528
Not enough data
8.8
583
Not enough data
Generative AI
Feature Not Available
Not enough data
8.4
142
Not enough data
Conversational Platform
8.7
1058
8.4
29
8.7
839
7.8
27
8.7
858
8.5
27
9.0
779
8.8
28
Support Automation
8.6
859
8.6
28
8.7
901
8.7
28
8.5
519
8.6
27
8.8
813
8.9
29
Generative AI
Feature Not Available
8.4
19
8.4
155
8.5
19
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Predictions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
8.6
202
Not enough data
7.4
185
Not enough data
9.0
214
Not enough data
Automation
8.4
211
Not enough data
8.3
208
Not enough data
8.5
198
Not enough data
Artificial Intelligence
8.5
201
Not enough data
8.6
193
Not enough data
8.5
204
Not enough data
Generative AI
8.3
297
6.7
7
8.3
295
6.2
7
Feature Not Available
5.0
6
Communication
9.2
1443
|
Verified
8.9
111
8.9
1451
|
Verified
8.6
114
8.7
1192
|
Verified
8.0
49
9.1
1358
|
Verified
8.2
63
8.2
595
Feature Not Available
Internal Use
8.2
1270
|
Verified
8.4
281
|
Verified
8.7
1095
|
Verified
8.2
79
8.2
1043
|
Verified
Feature Not Available
8.7
1251
|
Verified
8.4
77
8.9
1321
|
Verified
8.2
54
8.6
1289
|
Verified
8.1
61
Generative AI
8.2
94
8.1
20
Self-Service Experience
9.0
657
8.5
168
8.9
653
8.5
159
Feature Not Available
7.9
117
8.2
491
7.9
45
8.4
536
8.9
48
Self-Service Platform
8.7
532
8.8
46
8.8
540
8.8
47
8.4
482
7.7
45
8.6
524
8.3
47
Agentic AI - Customer Self-Service
7.4
47
Not enough data
7.9
47
Not enough data
7.4
47
Not enough data
7.9
49
Not enough data
8.1
51
Not enough data
7.5
48
Not enough data
7.5
47
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Process
9.3(won by default)
89
Not enough data
9.0(won by default)
86
Not enough data
9.6(won by default)
89
Not enough data
Channels
9.4(won by default)
89
Not enough data
8.8(won by default)
88
Not enough data
9.5(won by default)
91
Not enough data
8.3(won by default)
81
Not enough data
8.8(won by default)
83
Not enough data
Insight
9.1(won by default)
86
Not enough data
9.2(won by default)
88
Not enough data
8.8(won by default)
83
Not enough data
9.3(won by default)
83
Not enough data
Generative AI
Feature Not Available
8.6
11
7.4
17
8.3
11
Natural Language Interaction - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Intent & Action Handling - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Context & Personalization - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Enterprise Integration & Deployment - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
7.8
190
Not enough data
7.9
195
Not enough data
7.8
167
Not enough data
8.5
188
Not enough data
8.0
161
Not enough data
Customer Interaction Automation - AI Customer Support Agents
7.5
158
Not enough data
7.9
160
Not enough data
7.9
170
Not enough data
8.5
186
Not enough data
Automation
8.3
190
Not enough data
8.0
163
Not enough data
7.2
156
Not enough data
Autonomy
7.6
162
Not enough data
7.7
163
Not enough data
7.2
160
Not enough data
7.7
166
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Fin by Intercom and TeamSupport are categorized as AI Customer Support Agents, Customer Service Automation, Digital Customer Service Platforms, Conversational Support, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Fin by Intercom is categorized as AI Agents For Business Operations, Shared Inbox, Customer Communications Management, Digital Adoption Platform, Conversational Marketing, Chatbots, Social Customer Service, and Conversational Interface Agents
TeamSupport is categorized as Proactive Customer Retention, Digital Customer Onboarding, and Customer Success
Reviews
Reviewers' Company Size
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
TeamSupport
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
26.5%
Information Technology and Services
13.2%
Financial Services
7.2%
Internet
4.9%
Marketing and Advertising
4.7%
Other
43.5%
Computer Software
24.6%
Information Technology and Services
19.2%
Financial Services
4.7%
Internet
3.4%
Telecommunications
3.0%
Other
45.0%
Alternatives
Discussions
What is Intercom used for?
3 Comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 Comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 Comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
How long does it typically take to get TeamSupport set up for my team?
2 Comments
PM
In a new helpdesk installation, about 2-3 weeks to set up a proof of concept, followed by a 3-4 week trial period with a few customers, then live after that.Read more
Are there any hidden costs, like fees for customization, training, etc.?
2 Comments
Official Response from TeamSupport
No, TeamSupport pricing is straightforward - you can customize to your heart's content, and we help get you set up, including onboarding and training with NO...Read more
Can I adjust my TeamSupport subscription as my company grows?
1 Comment
Official Response from TeamSupport
TeamSupport is completely customizable and scalable so it can grow with you. And since we're cloud-based, it's as simple as contacting us to adjust your...Read more
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