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At a Glance
Market Segments
Small-Business (58.7% of reviews)
Small-Business (74.7% of reviews)
Entry-Level Pricing
$0.99 1 Resolution
$89.00 6 Users Per Month
Fin by Intercom
Star Rating
(3,685)4.5 out of 5
Market Segments
Small-Business (58.7% of reviews)
Pros & Cons
Entry-Level Pricing
$0.99 1 Resolution
Free Trial is available
Browse all 5 pricing plansGallabox
Star Rating
(168)4.6 out of 5
Market Segments
Small-Business (74.7% of reviews)
Pros & Cons
Entry-Level Pricing
$89.00 6 Users Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Intercom excels in its Live Chat feature, scoring 9.3, which reviewers mention provides a seamless experience for real-time customer interactions. In contrast, Gallabox's Live Chat feature, while still strong at 9.0, is noted to be slightly less intuitive.
- Reviewers mention that Gallabox offers a more affordable entry-level price of $23.00 compared to Intercom's $39.00, making it a more attractive option for small businesses looking to manage costs effectively.
- G2 users highlight that Intercom's Ticket Collaboration feature scores 8.8, allowing teams to work together efficiently on customer issues. Gallabox, while competitive, has not received as much praise in this area, indicating a potential gap in collaborative functionalities.
- Users on G2 report that Gallabox shines in its AI Text Generation capabilities, scoring 9.1, which reviewers say enhances automated customer interactions. Intercom, while also strong, scores slightly lower at 8.7, suggesting Gallabox may have the edge in AI-driven features.
- Reviewers mention that Intercom's Knowledge Base feature is highly rated at 9.2, providing users with extensive self-service options. Gallabox's Knowledge Base, while functional, scores lower at 7.9, indicating that users may find Intercom's resources more comprehensive.
- Users say that Gallabox's Automation features, particularly in Customer Interaction Automation, score an impressive 9.4, which reviewers mention significantly enhances efficiency. Intercom's automation features, while effective, do not reach the same level of user satisfaction, scoring 8.8.
Pricing
Entry-Level Pricing
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Resolution
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund—no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
Gallabox
Growth
$89.00
6 Users Per Month
Billed Annually
- Chatbot builder with basic connectors
- Messaging and chatbot analytics
- Broadcast to segmented contacts
Free Trial
Fin by Intercom
Free Trial is available
Gallabox
Free Trial is available
Ratings
Meets Requirements
8.8
2,816
8.8
128
Ease of Use
8.9
2,846
9.0
127
Ease of Setup
8.4
1,456
8.8
107
Ease of Admin
8.6
1,304
9.0
99
Quality of Support
8.6
2,712
9.0
125
Has the product been a good partner in doing business?
8.8
1,301
9.1
97
Product Direction (% positive)
8.8
2,667
9.3
121
Features by Category
Ticket and Case Management
8.6
1100
|
Verified
Not enough data
8.8
1118
|
Verified
Not enough data
8.7
1095
|
Verified
Not enough data
8.6
1143
|
Verified
Not enough data
8.3
680
|
Verified
Not enough data
8.8
1136
|
Verified
Not enough data
8.8
1060
|
Verified
Not enough data
8.6
961
|
Verified
Not enough data
Generative AI
8.3
247
Not enough data
8.2
248
Not enough data
Agentic AI - Help Desk
7.8
60
Not enough data
8.2
61
Not enough data
7.9
61
Not enough data
Communication Channels
8.8
891
|
Verified
Not enough data
8.8
1090
|
Verified
Not enough data
9.4
1264
|
Verified
Not enough data
8.3
812
Not enough data
7.6
522
Not enough data
Platform
8.1
720
|
Verified
Not enough data
8.2
1267
|
Verified
8.7
21
8.7
823
|
Verified
Not enough data
8.6
788
|
Verified
Not enough data
8.1
1015
|
Verified
Not enough data
8.2
1017
|
Verified
Not enough data
Messenger
8.8
383
|
Verified
8.7
39
8.1
363
|
Verified
7.7
41
9.3
478
|
Verified
9.0
42
8.5
327
|
Verified
8.6
49
Channels
8.0
293
|
Verified
8.1
36
9.0
438
|
Verified
8.8
42
7.9
207
|
Verified
Feature Not Available
7.3
121
8.0
33
8.1
229
|
Verified
Feature Not Available
Customers
8.8
428
|
Verified
8.4
49
8.6
432
|
Verified
8.6
46
8.2
436
|
Verified
8.0
46
8.3
387
|
Verified
8.2
43
8.2
379
|
Verified
7.9
47
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
8.6
140
Not enough data
8.4
157
Not enough data
User Support
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Not enough data
Walkthrough Type
8.9
136
Not enough data
9.0
146
Not enough data
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
8.7
226
Feature Not Available
8.3
218
Feature Not Available
Feature Not Available
Feature Not Available
Design
Feature Not Available
8.6
27
Feature Not Available
8.3
24
8.7
230
8.6
28
8.7
222
Feature Not Available
8.6
215
Feature Not Available
Generative AI
Feature Not Available
8.1
9
8.2
84
8.0
9
Functionality
Not enough data
8.3
13
Not enough data
8.1
13
Not enough data
8.2
13
Support
Not enough data
7.8
15
Not enough data
Feature Not Available
Not enough data
9.2
12
Responses
9.1
84
Not enough data
9.0
86
Not enough data
9.0
84
Not enough data
Automation - AI Agents
7.7
61
Not enough data
8.7
63
Not enough data
Feature Not Available
Not enough data
8.1
63
Not enough data
8.7
63
Not enough data
Platform
9.1
81
Not enough data
8.8
82
Not enough data
9.1
83
Not enough data
Autonomy - AI Agents
8.4
64
Not enough data
8.6
64
Not enough data
8.4
63
Not enough data
8.7
66
Not enough data
Generative AI
Feature Not Available
Not enough data
8.8
50
Not enough data
Responses
8.8
596
8.7
50
8.8
586
8.5
51
9.0
586
8.5
45
8.8
556
8.5
51
8.6
478
8.3
43
Platform
9.5
611
8.5
48
8.9
581
8.6
45
8.8
578
8.4
43
8.7
561
8.1
45
8.2
419
8.1
35
8.9
528
8.8
47
8.8
582
8.4
49
Generative AI
Feature Not Available
8.1
18
8.4
140
7.9
17
Conversational Platform
8.7
1058
Not enough data
8.7
837
Not enough data
8.7
858
Not enough data
9.0
779
Not enough data
Support Automation
8.6
859
Not enough data
8.7
901
Not enough data
8.5
518
Not enough data
8.8
809
Not enough data
Generative AI
Feature Not Available
Not enough data
8.4
154
Not enough data
Messaging Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
8.6
200
Not enough data
7.4
185
Not enough data
9.0
206
Not enough data
Automation
8.4
205
Not enough data
8.3
206
Not enough data
8.5
197
Not enough data
Artificial Intelligence
8.5
198
Not enough data
8.6
193
Not enough data
8.5
199
Not enough data
Generative AI
Not enough data
8.7
9
Not enough data
8.5
10
Agentic AI - Bot Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.3
296
Not enough data
8.3
294
Not enough data
Feature Not Available
Not enough data
Communication
9.2
1441
|
Verified
8.5
21
8.9
1449
|
Verified
8.9
23
8.7
1191
|
Verified
8.0
18
9.1
1356
|
Verified
8.9
17
8.2
595
8.9
11
Internal Use
8.2
1267
|
Verified
8.7
21
8.7
1094
|
Verified
8.7
18
8.2
1043
|
Verified
9.5
16
8.7
1247
|
Verified
8.9
19
8.9
1319
|
Verified
9.0
21
8.6
1287
|
Verified
8.6
21
Generative AI
8.2
94
Not enough data
Self-Service Experience
8.9
652
8.1
13
8.9
651
8.6
13
Feature Not Available
Feature Not Available
8.2
490
8.7
13
8.4
535
9.0
14
Self-Service Platform
8.7
530
9.1
16
8.7
534
9.4
16
8.4
474
8.8
13
8.6
519
9.4
14
Agentic AI - Customer Self-Service
7.4
46
Not enough data
7.8
45
Not enough data
7.4
46
Not enough data
7.8
47
Not enough data
8.1
50
Not enough data
7.4
47
Not enough data
7.5
46
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Process
9.3(won by default)
89
Not enough data
9.0(won by default)
86
Not enough data
9.6(won by default)
89
Not enough data
Channels
9.4(won by default)
89
Not enough data
8.8(won by default)
88
Not enough data
9.5(won by default)
91
Not enough data
8.3(won by default)
81
Not enough data
8.8(won by default)
83
Not enough data
Insight
9.1(won by default)
86
Not enough data
9.2(won by default)
87
Not enough data
8.8(won by default)
83
Not enough data
9.3(won by default)
83
Not enough data
Generative AI
Feature Not Available
Not enough data
7.2
16
Not enough data
WhatsApp Messaging - WhatsApp Marketing
Not enough data
9.3
5
Not enough data
9.0
5
Not enough data
8.3
5
Not enough data
9.3
5
Not enough data
9.3
5
Not enough data
9.0
5
WhatsApp Business Platform - WhatsApp Marketing
Not enough data
9.0
5
Not enough data
9.0
5
Not enough data
8.7
5
Not enough data
9.0
5
Customer Query Resolution - AI Customer Support Agents
7.6
167
Not enough data
7.9
165
Not enough data
7.7
164
Not enough data
8.5
163
Not enough data
8.0
159
Not enough data
Customer Interaction Automation - AI Customer Support Agents
7.4
157
Not enough data
7.9
158
Not enough data
7.9
159
Not enough data
8.3
158
Not enough data
Automation
8.1
160
Not enough data
7.9
158
Not enough data
7.2
154
Not enough data
Autonomy
7.5
161
Not enough data
7.7
161
Not enough data
7.2
157
Not enough data
7.6
160
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Fin by Intercom and Gallabox are categorized as Customer Communications Management, Conversational Marketing, Chatbots, Social Customer Service, Live Chat, and Customer Self-Service
Unique Categories
Fin by Intercom is categorized as AI Customer Support Agents, Customer Service Automation, Digital Customer Service Platforms, AI Agents For Business Operations, Shared Inbox, Conversational Support, Digital Adoption Platform, and Help Desk
Gallabox is categorized as Bot Platforms, Communication Platform as a Service (CPaaS), Proactive Notification, and WhatsApp Marketing
Reviews
Reviewers' Company Size
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Gallabox
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
26.7%
Information Technology and Services
13.1%
Financial Services
7.2%
Internet
4.9%
Marketing and Advertising
4.6%
Other
43.4%
Education Management
8.6%
Financial Services
7.4%
Apparel & Fashion
7.4%
Hospital & Health Care
6.2%
Health, Wellness and Fitness
6.2%
Other
64.2%
Discussions
What is Intercom used for?
3 Comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 Comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 Comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
Gallabox has no discussions with answers
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