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Compare FarEye and Fin by Intercom 
Featured Products
At a Glance
Market Segments
Enterprise (62.3% of reviews)
Small-Business (58.6% of reviews)
Entry-Level Pricing
No pricing available
$0.99 1 Resolution
FarEye
Star Rating
(243)4.8 out of 5
Market Segments
Enterprise (62.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about FarEyeFin by Intercom
Star Rating
(3,723)4.5 out of 5
Market Segments
Small-Business (58.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.99 1 Resolution
Free Trial is available
Browse all 5 pricing plansFarEye vs Fin by Intercom
When assessing the two solutions, reviewers found FarEye easier to use and set up. However, Fin by Intercom is easier to administer. Reviewers also preferred doing business with Fin by Intercom overall.
- Reviewers felt that FarEye meets the needs of their business better than Fin by Intercom.
- When comparing quality of ongoing product support, reviewers felt that FarEye is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of FarEye over Fin by Intercom.
Pricing
Entry-Level Pricing
FarEye
No pricing availableFin by Intercom
Fin with your current helpdesk
$0.99
1 Resolution
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund—no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
Free Trial
FarEye
No trial information availableFin by Intercom
Free Trial is available
Ratings
Meets Requirements
9.5
210
8.8
2,833
Ease of Use
9.5
212
8.9
2,863
Ease of Setup
9.5
124
8.4
1,471
Ease of Admin
8.3
31
8.6
1,313
Quality of Support
9.5
210
8.6
2,729
Has the product been a good partner in doing business?
8.7
30
8.8
1,310
Product Direction (% positive)
9.4
208
8.8
2,684
Features by Category
Ticket and Case Management
Not enough data
8.6
1100
|
Verified
Not enough data
8.8
1118
|
Verified
Not enough data
8.7
1095
|
Verified
Not enough data
8.6
1145
|
Verified
Not enough data
8.3
680
|
Verified
Not enough data
8.8
1136
|
Verified
Not enough data
8.8
1060
|
Verified
Not enough data
8.6
961
|
Verified
Generative AI
Not enough data
8.3
247
Not enough data
8.2
248
Agentic AI - Help Desk
Not enough data
7.8
61
Not enough data
8.2
61
Not enough data
7.9
61
Communication Channels
Not enough data
8.8
891
|
Verified
Not enough data
8.8
1090
|
Verified
Not enough data
9.4
1264
|
Verified
Not enough data
8.3
812
Not enough data
7.6
522
Platform
Not enough data
8.1
720
|
Verified
Not enough data
8.2
1267
|
Verified
Not enough data
8.7
823
|
Verified
Not enough data
8.6
789
|
Verified
Not enough data
8.1
1015
|
Verified
Not enough data
8.2
1017
|
Verified
Messenger
Not enough data
8.8
383
|
Verified
Not enough data
8.1
363
|
Verified
Not enough data
9.3
478
|
Verified
Not enough data
8.5
327
|
Verified
Channels
Not enough data
8.0
293
|
Verified
Not enough data
9.0
438
|
Verified
Not enough data
7.9
207
|
Verified
Not enough data
7.3
121
Not enough data
8.1
229
|
Verified
Customers
Not enough data
8.8
428
|
Verified
Not enough data
8.6
432
|
Verified
Not enough data
8.2
436
|
Verified
Not enough data
8.3
387
|
Verified
Not enough data
8.2
379
|
Verified
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Routing
9.3
37
Not enough data
9.5
36
Not enough data
9.4
36
Not enough data
Scheduling
9.2
36
Not enough data
9.2
35
Not enough data
9.3
36
Not enough data
9.3
36
Not enough data
Optimization
9.3
36
Not enough data
9.2
36
Not enough data
9.3
37
Not enough data
Analytics
9.4
36
Not enough data
9.3
36
Not enough data
9.4
36
Not enough data
Management - Multicarrier Parcel Management Solutions
9.5
7
Not enough data
9.3
7
Not enough data
9.5
7
Not enough data
9.5
7
Not enough data
9.0
7
Not enough data
9.3
7
Not enough data
User Analysis
Not enough data
8.6
140
Not enough data
8.4
157
User Support
Not enough data
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Walkthrough Type
Not enough data
8.9
136
Not enough data
9.0
146
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
Not enough data
8.7
227
Not enough data
8.3
218
Not enough data
Feature Not Available
Design
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.7
230
Not enough data
8.7
222
Not enough data
8.6
215
Generative AI
Not enough data
Feature Not Available
Not enough data
8.2
84
Supply Chain Operations
9.7
121
Not enough data
9.8
127
Not enough data
Feature Not Available
Not enough data
Customer Management
9.7
124
Not enough data
9.7
126
Not enough data
9.6
122
Not enough data
Analytics
9.6
125
Not enough data
9.6
127
Not enough data
9.6
128
Not enough data
Transportation Management Systems (TMS)Hide 17 FeaturesShow 17 Features
Not enough data
Not enough data
Fleet Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Visibility
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Transportation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Labels
9.4
36
Not enough data
9.5
36
Not enough data
9.4
36
Not enough data
Order management
9.9
36
Not enough data
9.7
36
Not enough data
9.8
37
Not enough data
9.8
36
Not enough data
Carrier and rate management
9.4
36
Not enough data
9.7
36
Not enough data
9.6
36
Not enough data
Inventory management
9.7
36
Not enough data
9.5
36
Not enough data
9.6
36
Not enough data
Reports
9.6
35
Not enough data
9.6
36
Not enough data
9.5
36
Not enough data
Visibility
9.9
100
Not enough data
9.9
100
Not enough data
9.9
96
Not enough data
10.0
102
Not enough data
9.9
99
Not enough data
9.9
97
Not enough data
9.9
97
Not enough data
Delivery
9.9
102
Not enough data
9.9
98
Not enough data
9.9
98
Not enough data
9.9
98
Not enough data
Workflow Automation
9.9
95
Not enough data
9.9
96
Not enough data
9.9
94
Not enough data
9.9
96
Not enough data
Network Management
9.9
95
Not enough data
9.9
97
Not enough data
Performance
Feature Not Available
Not enough data
9.9
97
Not enough data
9.9
99
Not enough data
Platform
9.9
98
Not enough data
9.9
98
Not enough data
9.9
98
Not enough data
Responses
Not enough data
9.1
84
Not enough data
9.0
86
Not enough data
9.0
84
Automation - AI Agents
Not enough data
7.7
61
Not enough data
8.7
63
Not enough data
Feature Not Available
Not enough data
8.1
63
Not enough data
8.7
63
Platform
Not enough data
9.1
81
Not enough data
8.8
82
Not enough data
9.1
83
Autonomy - AI Agents
Not enough data
8.4
64
Not enough data
8.6
64
Not enough data
8.4
63
Not enough data
8.7
66
Generative AI
Not enough data
Feature Not Available
Not enough data
8.8
50
Dispatching
9.3
127
Not enough data
9.2
123
Not enough data
9.3
128
Not enough data
Customer portal
9.3
133
Not enough data
9.5
130
Not enough data
9.1
127
Not enough data
9.3
125
Not enough data
9.2
129
Not enough data
Driver tools
9.3
122
Not enough data
9.6
129
Not enough data
9.2
125
Not enough data
9.3
119
Not enough data
Reports
9.4
127
Not enough data
9.3
117
Not enough data
9.4
119
Not enough data
Responses
Not enough data
8.8
596
Not enough data
8.8
586
Not enough data
9.0
586
Not enough data
8.8
556
Not enough data
8.6
478
Platform
Not enough data
9.5
612
Not enough data
8.9
582
Not enough data
8.8
578
Not enough data
8.7
561
Not enough data
8.2
419
Not enough data
8.9
528
Not enough data
8.8
582
Generative AI
Not enough data
Feature Not Available
Not enough data
8.4
140
Conversational Platform
Not enough data
8.7
1058
Not enough data
8.7
837
Not enough data
8.7
858
Not enough data
9.0
779
Support Automation
Not enough data
8.6
859
Not enough data
8.7
901
Not enough data
8.5
518
Not enough data
8.8
810
Generative AI
Not enough data
Feature Not Available
Not enough data
8.4
154
Integrations
9.2
20
Not enough data
9.3
19
Not enough data
9.3
19
Not enough data
9.3
20
Not enough data
Tracking
9.5
20
Not enough data
9.4
20
Not enough data
Transactions
9.2
19
Not enough data
9.3
19
Not enough data
8.9
19
Not enough data
8.6
19
Not enough data
Customer Support
Not enough data
8.6
200
Not enough data
7.4
185
Not enough data
9.0
211
Automation
Not enough data
8.4
208
Not enough data
8.3
207
Not enough data
8.5
197
Artificial Intelligence
Not enough data
8.5
200
Not enough data
8.6
193
Not enough data
8.5
201
Generative AI
Not enough data
8.3
296
Not enough data
8.3
294
Not enough data
Feature Not Available
Communication
Not enough data
9.2
1441
|
Verified
Not enough data
8.9
1449
|
Verified
Not enough data
8.7
1191
|
Verified
Not enough data
9.1
1356
|
Verified
Not enough data
8.2
595
Internal Use
Not enough data
8.2
1267
|
Verified
Not enough data
8.7
1094
|
Verified
Not enough data
8.2
1043
|
Verified
Not enough data
8.7
1247
|
Verified
Not enough data
8.9
1319
|
Verified
Not enough data
8.6
1287
|
Verified
Generative AI
Not enough data
8.2
94
Self-Service Experience
Not enough data
8.9
653
Not enough data
8.9
651
Not enough data
Feature Not Available
Not enough data
8.2
490
Not enough data
8.4
535
Self-Service Platform
Not enough data
8.7
530
Not enough data
8.7
534
Not enough data
8.4
475
Not enough data
8.6
520
Agentic AI - Customer Self-Service
Not enough data
7.4
46
Not enough data
7.8
45
Not enough data
7.4
46
Not enough data
7.8
47
Not enough data
8.1
50
Not enough data
7.4
47
Not enough data
7.5
46
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Process
Not enough data
9.3(won by default)
89
Not enough data
9.0(won by default)
86
Not enough data
9.6(won by default)
89
Channels
Not enough data
9.4(won by default)
89
Not enough data
8.8(won by default)
88
Not enough data
9.5(won by default)
91
Not enough data
8.3(won by default)
81
Not enough data
8.8(won by default)
83
Insight
Not enough data
9.1(won by default)
86
Not enough data
9.2(won by default)
87
Not enough data
8.8(won by default)
83
Not enough data
9.3(won by default)
83
Generative AI
Not enough data
Feature Not Available
Not enough data
7.2
16
Customer Query Resolution - AI Customer Support Agents
Not enough data
7.7
174
Not enough data
8.0
174
Not enough data
7.7
164
Not enough data
8.5
172
Not enough data
8.0
159
Customer Interaction Automation - AI Customer Support Agents
Not enough data
7.4
157
Not enough data
7.9
158
Not enough data
7.9
160
Not enough data
8.4
164
Automation
Not enough data
8.2
164
Not enough data
7.9
159
Not enough data
7.2
154
Autonomy
Not enough data
7.5
161
Not enough data
7.7
161
Not enough data
7.2
158
Not enough data
7.7
161
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
FarEye and Fin by Intercom share no categories
Unique Categories
FarEye is categorized as Last Mile Delivery, Returns Management, 3PL, Supply Chain Visibility, Multicarrier Parcel Management Solutions, Route Planning, Shipping, and Transportation Management Systems (TMS)
Fin by Intercom is categorized as AI Customer Support Agents, Customer Service Automation, Digital Customer Service Platforms, AI Agents For Business Operations, Shared Inbox, Conversational Support, Customer Communications Management, Digital Adoption Platform, Conversational Marketing, Chatbots, Social Customer Service, Live Chat, Help Desk, and Customer Self-Service
Reviews
Reviewers' Company Size
FarEye
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Transportation/Trucking/Railroad
38.6%
Logistics and Supply Chain
24.6%
Retail
8.9%
Telecommunications
3.4%
Consumer Goods
3.0%
Other
21.6%
Computer Software
26.7%
Information Technology and Services
13.1%
Financial Services
7.2%
Internet
4.9%
Marketing and Advertising
4.6%
Other
43.5%
Alternatives
Discussions
FarEye has no discussions with answers
What is Intercom used for?
3 Comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 Comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 Comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
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