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At a Glance
Market Segments
Small-Business (51.0% of reviews)
Small-Business (75.5% of reviews)
Entry-Level Pricing
Contact Us Per Year
Contact Vendor for Pricing
Employee Navigator
Star Rating
(156)4.6 out of 5
Market Segments
Small-Business (51.0% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Year
Browse all 4 pricing plansPaychex
Star Rating
(1,632)4.1 out of 5
Market Segments
Small-Business (75.5% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Vendor for Pricing
Learn more about PaychexSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Paychex excels in providing a user-friendly interface for payroll management, with users appreciating the ability to see their paychecks in real time and having a centralized location for pay and benefits. This makes it a solid choice for small businesses looking for straightforward payroll solutions.
- Users say Employee Navigator stands out for its streamlined enrollment process, allowing employees to make changes during life events without HR intervention. This feature significantly reduces administrative workload, making it a favorite among HR teams.
- Reviewers mention that while Paychex offers a customizable experience, some users have faced challenges in matching the software to their specific workflows. However, they appreciate the support from dedicated account representatives who assist in creating custom reports.
- According to verified reviews, Employee Navigator's integration with payroll systems like Paylocity enhances its usability, making benefits management easier and more efficient. Users highlight the ease of use and the positive impact on their daily operations.
- G2 reviewers note that while Paychex has a higher total number of reviews, indicating a broader user base, Employee Navigator's recent feedback showcases a strong satisfaction level, particularly in areas like customer service and ease of setup.
- Users report that Paychex's performance in benefits administration is solid, but Employee Navigator significantly outshines it with higher ratings in features like benefits record management and enrollment planning, making it a better fit for companies focused on comprehensive benefits solutions.
Pricing
Entry-Level Pricing
Employee Navigator
Enhanced
Contact Us
Per Year
- Online enrollment
- Carrier, payroll & TPA integrations
- Enrollment forms library
Free Trial
Employee Navigator
No trial information availablePaychex
No trial information availableRatings
Meets Requirements
8.9
139
8.7
1,306
Ease of Use
9.0
140
8.5
1,366
Ease of Setup
8.7
119
8.3
976
Ease of Admin
9.1
119
8.5
956
Quality of Support
9.2
132
8.3
1,259
Has the product been a good partner in doing business?
9.4
116
8.5
955
Product Direction (% positive)
9.2
136
7.5
1,283
Features by Category
Core HR
8.8
27
8.1
113
6.8
29
7.8
106
Feature Not Available
7.8
52
8.2
24
8.1
76
8.4
26
8.4
113
9.5
29
7.7
114
Generative AI
7.7
14
4.3
5
Platform
7.6
92
7.5
312
8.2
89
7.4
165
Feature Not Available
Feature Not Available
8.9
94
8.3
400
9.2
93
8.5
409
8.5
86
8.0
292
8.3
94
8.2
401
8.8
92
8.4
423
Expense Reports
Not enough data
8.4
40
|
Verified
Not enough data
8.2
32
|
Verified
Not enough data
Feature Not Available
Not enough data
8.1
26
|
Verified
Not enough data
8.8
37
|
Verified
Not enough data
Feature Not Available
Not enough data
7.4
19
|
Verified
Agentic AI - Expense Management
Not enough data
Not enough data
Not enough data
Not enough data
Travel Management
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.5
16
|
Verified
Client Invoicing
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
75
|
Verified
Mobile
Not enough data
7.6
25
|
Verified
Not enough data
7.5
21
|
Verified
Not enough data
Feature Not Available
Platform
Not enough data
Feature Not Available
Not enough data
7.8
24
|
Verified
Administration
Not enough data
8.5
26
|
Verified
Administration
Not enough data
8.0
135
|
Verified
Not enough data
7.9
137
|
Verified
Not enough data
8.1
141
|
Verified
Not enough data
7.9
131
|
Verified
Not enough data
8.3
199
|
Verified
Platform
Not enough data
8.2
217
|
Verified
Not enough data
7.7
99
|
Verified
Not enough data
6.9
35
Not enough data
8.2
208
|
Verified
Not enough data
8.0
149
|
Verified
Not enough data
7.5
76
|
Verified
Employee Self Service
Not enough data
8.6
852
|
Verified
Not enough data
8.0
544
|
Verified
Not enough data
8.3
528
|
Verified
Administration
Not enough data
8.7
856
|
Verified
Not enough data
7.9
561
|
Verified
Not enough data
9.3
930
|
Verified
Not enough data
8.5
405
|
Verified
Not enough data
8.9
778
|
Verified
Not enough data
8.7
562
|
Verified
Not enough data
8.6
454
|
Verified
Not enough data
9.2
781
|
Verified
Not enough data
9.1
829
|
Verified
Taxes
Not enough data
9.1
877
|
Verified
Not enough data
9.0
833
|
Verified
Not enough data
9.1
825
|
Verified
Integration
Not enough data
7.8
262
|
Verified
Not enough data
7.7
302
|
Verified
Not enough data
7.7
306
|
Verified
Not enough data
7.6
265
|
Verified
Platform
Not enough data
8.6
859
|
Verified
Not enough data
8.6
837
|
Verified
Not enough data
8.8
871
|
Verified
Not enough data
8.7
725
|
Verified
Benefits Administration Platform Features
9.2
117
8.2
233
9.0
114
8.0
196
8.4
108
7.0
112
8.2
109
8.3
172
7.9
99
8.5
190
8.8
111
8.3
225
8.3
106
8.4
210
7.9
97
7.9
152
Benefits Administration Platform Features
9.2
117
8.2
233
9.0
114
8.0
196
8.4
108
7.0
112
8.2
109
8.3
172
7.9
99
8.5
190
8.8
111
8.3
225
8.3
106
8.4
210
8.9
98
8.3
222
7.9
97
7.9
152
8.3
97
7.6
102
7.6
65
5.8
19
7.9
67
6.7
23
Generative AI
7.2
66
6.2
14
7.7
66
6.1
14
7.0
63
6.2
14
Platform
7.6
92
7.5
312
8.2
89
7.4
165
Feature Not Available
Feature Not Available
8.9
94
8.3
400
9.2
93
8.5
409
8.5
86
8.0
292
8.3
94
8.2
401
8.8
92
8.4
423
Compliance
Not enough data
6.7
10
Not enough data
6.7
8
Not enough data
6.7
10
Platform
Not enough data
6.5
9
Not enough data
7.0
9
Not enough data
7.3
8
Support
Not enough data
6.2
10
Not enough data
7.0
9
Not enough data
6.9
8
Not enough data
7.2
10
Not enough data
6.9
12
Not enough data
6.5
12
Not enough data
6.5
11
Automation
Not enough data
7.3
25
Logistics
Not enough data
7.9
30
Not enough data
7.5
27
Not enough data
6.7
25
Management
Not enough data
6.5
19
Not enough data
7.4
20
Not enough data
7.7
25
Not enough data
8.0
30
Not enough data
8.1
30
Not enough data
8.4
31
Not enough data
7.6
28
Monitoring
Not enough data
7.6
25
Not enough data
7.6
26
Not enough data
7.1
26
Basics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Additional Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Recruiting and Onboarding
Not enough data
6.8
21
Not enough data
6.6
50
Not enough data
7.6
22
|
Verified
Platform
7.6
92
7.5
312
8.2
89
7.4
165
Feature Not Available
Feature Not Available
8.9
94
8.3
400
9.2
93
8.5
409
8.5
86
8.0
292
8.3
94
8.2
401
8.8
92
8.4
423
Background Check Administration
Not enough data
8.0
21
Not enough data
8.2
10
Not enough data
8.0
10
Background Check Data
Not enough data
7.8
9
Not enough data
6.9
7
Not enough data
7.8
9
Background Check Additional Functionality
Not enough data
6.7
8
Not enough data
6.5
8
Not enough data
5.2
7
AI Insight Check - Background Check
Not enough data
Not enough data
AI Investigation and Verification - Background Check
Not enough data
Not enough data
Performance reviews
Not enough data
5.0
8
Not enough data
6.9
9
Not enough data
5.6
8
Goals
Not enough data
6.0
8
Not enough data
6.2
7
Feedback
Not enough data
6.5
9
Not enough data
6.5
8
Not enough data
6.5
8
Not enough data
6.0
7
Data
Not enough data
6.7
8
Not enough data
6.7
9
Agentic AI - Performance Management
Not enough data
Not enough data
Not enough data
Not enough data
Reports
Not enough data
6.8
11
Not enough data
6.9
12
Not enough data
6.8
12
Not enough data
8.2
12
Cleaning
Not enough data
6.4
13
Not enough data
7.6
11
Not enough data
8.0
11
Generative AI
Not enough data
7.0
9
Not enough data
6.9
9
Not enough data
5.7
9
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Onboarding
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Content
Not enough data
8.0
106
Not enough data
8.2
114
Not enough data
8.2
95
Not enough data
7.6
47
Not enough data
7.0
46
Not enough data
7.1
45
Platform Additional Functionality
Not enough data
8.4
130
Not enough data
7.5
52
Not enough data
7.9
61
Not enough data
7.8
83
Not enough data
7.9
101
Platform Data
Not enough data
7.7
57
Not enough data
7.9
78
Not enough data
7.6
64
Platform
7.6
92
7.5
312
8.2
89
7.4
165
Feature Not Available
Feature Not Available
8.9
94
8.3
400
9.2
93
8.5
409
8.5
86
8.0
292
8.3
94
8.2
401
8.8
92
8.4
423
Recruiting and Onboarding
Not enough data
6.6
50
Not enough data
8.3
117
Agentic AI - Accounting & Finance
Not enough data
Not enough data
Course Authoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Course Delivery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Course Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
LMS Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Interface
Not enough data
Not enough data
Not enough data
Not enough data
Training & eLearning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Corporate Learning Management Systems
Not enough data
Not enough data
Not enough data
Not enough data
Time Tracking
Not enough data
8.3
218
Not enough data
8.4
132
Not enough data
8.4
95
Client Invoicing
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
75
|
Verified
Mobile Time Tracking
Not enough data
8.3
151
Administration
Not enough data
8.0
135
|
Verified
Not enough data
7.9
137
|
Verified
Not enough data
8.1
141
|
Verified
Not enough data
7.9
131
|
Verified
Not enough data
8.3
199
|
Verified
Platform
Not enough data
8.2
217
|
Verified
Not enough data
7.7
99
|
Verified
Not enough data
6.9
35
Not enough data
8.2
208
|
Verified
Not enough data
8.0
149
|
Verified
Not enough data
7.5
76
|
Verified
Platform
7.6
92
7.5
312
8.2
89
7.4
165
Feature Not Available
Feature Not Available
8.9
94
8.3
400
9.2
93
8.5
409
8.5
86
8.0
292
8.3
94
8.2
401
8.8
92
8.4
423
Platform
7.6
92
7.5
312
8.2
89
7.4
165
Feature Not Available
Feature Not Available
8.9
94
8.3
400
9.2
93
8.5
409
8.5
86
8.0
292
8.3
94
8.2
401
8.8
92
8.4
423
Workforce Management Platform Features
Not enough data
8.8
31
Not enough data
8.0
27
Not enough data
8.6
68
Not enough data
8.4
67
Not enough data
8.4
29
Not enough data
Feature Not Available
Not enough data
8.8
41
Not enough data
9.0
59
Not enough data
7.7
27
Not enough data
8.2
38
Platform
7.6
92
7.5
312
8.2
89
7.4
165
Feature Not Available
Feature Not Available
8.9
94
8.3
400
9.2
93
8.5
409
8.5
86
8.0
292
8.3
94
8.2
401
8.8
92
8.4
423
Categories
Categories
Shared Categories
Employee Navigator and Paychex are categorized as Benefits Administration and Core HR
Unique Categories
Employee Navigator has no unique categories
Reviews
Reviewers' Company Size
Employee Navigator
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Paychex
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Insurance
57.8%
Financial Services
3.4%
Human Resources
2.7%
Hospital & Health Care
2.7%
Non-Profit Organization Management
2.0%
Other
31.3%
Non-Profit Organization Management
7.0%
Construction
6.2%
Hospital & Health Care
4.7%
Real Estate
4.0%
Retail
3.9%
Other
74.2%
Discussions
How Much Does Employee Navigator cost?
1 Comment
KB
There are different plan options. I use the Elite which is around $800 per month. This has the PTO , onboarding and task management. If you don't need...Read more
How do I run reports in employee Navigator?
1 Comment
KB
There are lots of great canned reports under the report tab. I also really like the column based and row reports. These let you customize what you want to...Read more
Employee Navigator has no more discussions with answers
We have reduced employees, yet still pay the same bi-monthly fee. Shouldn't it be lower?
7 Comments
EG
There is probably a base rate, determined by a minimum number of employees. As long as you have more than the minimum number of employees, the fee would be...Read more
Paycheck Stubs
3 Comments
EG
15 minutes does not seem like an inordinate amount of time for a payroll to be processed, especially if you are submitting it on a day when a multitude of...Read more
Could you gear the instructions to the CLIENT instead of the PayChex representative?
2 Comments
EG
Paychex provided a printout that we give to employees that tells them how to set up their accounts. When I set up the company's online account a few years...Read more
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