Introducing G2.ai, the future of software buying.Try now
Compare Dynatrace and Smartlook 
Featured Products
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Komodor
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
ManageEngine ADAudit Plus
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
ManageEngine EventLog Analyzer
Visit Website
At a Glance
Market Segments
Enterprise (69.1% of reviews)
Small-Business (85.5% of reviews)
Entry-Level Pricing
Starts at $69 per month billed annually, per 8 GB Host
$0.00
Dynatrace
Star Rating
(1,345)4.5 out of 5
Market Segments
Enterprise (69.1% of reviews)
Pros & Cons
Entry-Level Pricing
Starts at $69 per month billed annually, per 8 GB Host
Browse all 3 pricing plansSmartlook
Star Rating
(873)4.6 out of 5
Market Segments
Small-Business (85.5% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Dynatrace excels in "Real-Time Monitoring" with a score of 9.2, providing comprehensive insights into application performance, while Smartlook's "Real-Time Monitoring" is rated slightly lower at 8.9, indicating a potential gap in immediate performance visibility.
- Reviewers mention that Dynatrace's "Performance Monitoring" feature is highly rated at 9.4, which users find crucial for maintaining optimal application performance, whereas Smartlook's "Real User Monitoring (RUM)" is rated at 8.4, suggesting it may not be as robust in tracking real-time user interactions.
- G2 users highlight that Smartlook shines in "Session Replays" with a score of 9.1, allowing for detailed user behavior analysis, while Dynatrace's equivalent feature is less emphasized, indicating that Smartlook may offer a more user-friendly experience in this area.
- Reviewers mention that Dynatrace's "Alerting" functionality is rated at 9.0, which users appreciate for its proactive notifications, while Smartlook's alerting features are rated at 8.9, showing that both products are strong but Dynatrace may provide a slight edge in alert responsiveness.
- Users on G2 report that Dynatrace's "Multi-Cloud Management" is rated at 8.6, which is beneficial for enterprises managing diverse cloud environments, while Smartlook does not emphasize this capability, making Dynatrace a better choice for users needing extensive cloud support.
- Users say that Smartlook's "User Identification" feature is rated at 8.4, which is essential for targeted marketing efforts, while Dynatrace's equivalent is rated at 8.7, indicating that it may offer more comprehensive user insights for businesses focused on user segmentation.
Pricing
Entry-Level Pricing
Dynatrace
Full-stack monitoring
Starts at $69
per month billed annually, per 8 GB Host
Advanced observability for apps and infrastructure across hybrid and multi-clouds at scale
- Application performance
- Infrastructure monitoring
- AIOps
Smartlook
Free
$0.00
For small projects
- 3000 sessions per month
- 1 month data history
- 10 events definitions
Free Trial
Dynatrace
Free Trial is available
Smartlook
Free Trial is available
Ratings
Meets Requirements
8.8
1,057
8.9
656
Ease of Use
8.3
1,066
8.9
662
Ease of Setup
8.4
659
9.1
459
Ease of Admin
8.2
619
9.1
451
Quality of Support
8.7
1,000
8.8
470
Has the product been a good partner in doing business?
8.7
617
9.0
385
Product Direction (% positive)
9.2
1,031
9.0
620
Features by Category
Metrics
Not enough data
8.8
157
Not enough data
8.7
78
Not enough data
8.5
153
Not enough data
8.6
149
Not enough data
8.6
130
Not enough data
8.2
65
Not enough data
8.4
68
Not enough data
8.6
126
Not enough data
8.7
126
Reporting
Not enough data
8.8
149
Not enough data
8.5
63
Not enough data
8.6
121
Not enough data
8.6
117
Not enough data
8.3
108
Not enough data
7.8
18
Not enough data
8.7
119
Other
Not enough data
8.7
135
Not enough data
8.6
109
Not enough data
Feature Not Available
Not enough data
8.5
91
Not enough data
8.4
90
Not enough data
Feature Not Available
Not enough data
8.3
91
Agentic AI - Digital Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
8.4
208
Not enough data
8.6
100
Not enough data
8.8
316
Not enough data
Feature Not Available
User Identification
Not enough data
Feature Not Available
Not enough data
8.4
59
Not enough data
8.7
64
Tracking & Reporting
Not enough data
8.3
64
Not enough data
8.6
69
Not enough data
8.5
60
Not enough data
8.6
77
Not enough data
8.9
72
Not enough data
8.7
74
Metrics
Not enough data
8.8
34
Not enough data
8.5
33
Not enough data
8.1
29
Not enough data
8.0
29
Not enough data
8.5
28
User Behavior
8.9
116
|
Verified
9.1
221
|
Verified
8.0
87
|
Verified
8.9
205
|
Verified
8.3
105
|
Verified
8.4
166
|
Verified
A/B Testing
8.4
101
|
Verified
8.4
126
|
Verified
8.0
76
8.0
86
|
Verified
8.7
110
|
Verified
8.3
124
|
Verified
8.2
75
8.3
104
|
Verified
Visitor Information
8.6
117
|
Verified
8.4
167
|
Verified
8.4
112
|
Verified
8.4
125
|
Verified
Agentic AI - Session Replay
Not enough data
Not enough data
Product Analytics
Not enough data
Feature Not Available
Not enough data
8.7
109
Not enough data
8.5
91
Not enough data
8.7
97
Not enough data
8.4
72
Not enough data
8.1
44
Not enough data
Feature Not Available
Not enough data
8.9
83
Agentic AI - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
8.8
61
Not enough data
9.0
61
Not enough data
8.5
58
Not enough data
8.0
58
Not enough data
8.7
54
Not enough data
8.4
58
Not enough data
Agentic AI - Website Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Experience
9.1
158
Not enough data
8.4
137
Not enough data
8.5
134
Not enough data
Agentic AI - Digital Experience Monitoring (DEM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
8.4
127
Not enough data
8.7
154
Not enough data
7.8
102
Not enough data
Performance
9.1
151
Not enough data
9.4
156
Not enough data
8.5
148
Not enough data
9.0
148
Not enough data
Functionality
8.9
75
Not enough data
8.9
73
Not enough data
8.6
70
Not enough data
9.0
74
Not enough data
8.3
71
Not enough data
8.7
73
Not enough data
Agentic AI - Database Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
9.0
48
Not enough data
8.9
47
Not enough data
8.5
43
Not enough data
8.2
44
Not enough data
Monitoring - Network Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
8.6
47
Not enough data
8.8
47
Not enough data
Feature Not Available
Not enough data
Analytics - Network Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Security - Network Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Network Performance - Network Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
AI Automation - Network Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Network Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
9.0
201
Not enough data
8.2
187
Not enough data
8.9
185
Not enough data
9.0
195
Not enough data
8.3
5
Not enough data
Administration
8.5
172
Not enough data
8.5
153
Not enough data
8.4
158
Not enough data
7.7
5
Not enough data
Analysis
8.3
182
Not enough data
8.6
198
Not enough data
Feature Not Available
Not enough data
Agentic AI - Cloud Infrastructure Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI Automation - Cloud Infrastructure Monitoring
8.0
5
Not enough data
7.7
5
Not enough data
Bug Reporting
8.6
40
Not enough data
8.0
37
Not enough data
8.2
37
Not enough data
Bug Monitoring
8.5
38
Not enough data
8.2
38
Not enough data
7.9
38
Not enough data
Agentic AI - Bug Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
8.5
38
Not enough data
8.3
38
Not enough data
8.8
42
Not enough data
Issue Resolution
8.8
42
Not enough data
8.7
41
Not enough data
8.4
42
Not enough data
Management
8.7
42
Not enough data
8.6
43
Not enough data
8.2
41
Not enough data
Generative AI
7.7
5
Not enough data
8.3
5
Not enough data
Agentic AI - AIOps Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Visibility
9.0
70
Not enough data
8.8
69
Not enough data
8.5
70
Not enough data
Monitoring and Management
8.8
63
Not enough data
8.9
69
Not enough data
9.3
69
Not enough data
Agentic AI - Log Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
8.8
56
Not enough data
8.8
57
Not enough data
9.1
55
Not enough data
8.2
52
Not enough data
Management
8.3
54
Not enough data
8.4
56
Not enough data
8.8
55
Not enough data
9.0
55
Not enough data
Agentic AI - Enterprise Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
ServiceNow Apps
8.5
9
Not enough data
9.3
10
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Preparation
8.7
60
|
Verified
Not enough data
8.0
57
|
Verified
Not enough data
8.1
56
|
Verified
Not enough data
8.1
56
|
Verified
Not enough data
Analysis
8.4
58
|
Verified
Not enough data
8.3
57
|
Verified
Not enough data
8.5
58
|
Verified
Not enough data
8.2
58
|
Verified
Not enough data
8.5
62
|
Verified
Not enough data
7.9
54
|
Verified
Not enough data
Visualization
9.0
62
|
Verified
Not enough data
8.5
59
|
Verified
Not enough data
Agentic AI - Log Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
8.8
108
Not enough data
8.7
108
Not enough data
8.9
113
Not enough data
7.7
100
Not enough data
8.4
106
Not enough data
Response
8.7
110
Not enough data
8.7
110
Not enough data
8.1
108
Not enough data
Agentic AI - Application Performance Monitoring (APM)
7.0
10
Not enough data
7.3
10
Not enough data
6.9
9
Not enough data
7.0
9
Not enough data
7.3
10
Not enough data
Performance
8.7
109
Not enough data
8.2
109
Not enough data
Functionality
8.5
105
Not enough data
8.3
108
Not enough data
7.8
102
Not enough data
8.5
108
Not enough data
Alerts management
8.2
41
Not enough data
7.7
41
Not enough data
8.7
41
Not enough data
Monitoring
8.8
42
Not enough data
9.2
42
Not enough data
8.9
42
Not enough data
9.2
42
Not enough data
Automation
8.1
41
Not enough data
8.2
41
Not enough data
Analysis
8.3
43
Not enough data
8.3
41
Not enough data
8.5
42
Not enough data
8.3
41
Not enough data
Issue Resolution
8.1
42
Not enough data
8.0
42
Not enough data
8.6
41
Not enough data
Generative AI
6.1
11
Not enough data
Agentic AI - IT Alerting
6.0
5
Not enough data
5.7
5
Not enough data
5.3
5
Not enough data
5.0
5
Not enough data
5.0
5
Not enough data
4.7
5
Not enough data
4.3
5
Not enough data
Generative AI
Not enough data
Not enough data
Runtime Application Self-Protection (RASP) ToolsHide 4 FeaturesShow 4 Features
Not enough data
Not enough data
Threat Detection & Response - Runtime Application Self-Protection (RASP)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Telemetry Collection & Ingestion - Observability
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Observability Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Visualization & Dashboards - Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Correlation & Root Cause Analysis - Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Scalability & Ecosystem Integration - Observability
Not enough data
Not enough data
Not enough data
Not enough data
AI Features - Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Heatmap Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
8.6
252
Not enough data
8.5
229
Not enough data
8.4
220
Not enough data
8.5
207
Not enough data
8.7
140
Reporting
Not enough data
8.7
279
Not enough data
9.1
312
Not enough data
9.0
275
Not enough data
8.4
223
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Response
7.5
46
Not enough data
8.1
48
Not enough data
6.8
40
Not enough data
7.7
40
Not enough data
Records
8.5
46
Not enough data
8.4
46
Not enough data
8.8
46
Not enough data
Management
8.9
47
Not enough data
8.2
44
Not enough data
8.4
41
Not enough data
Generative AI
6.7
6
Not enough data
6.7
5
Not enough data
Metrics
Not enough data
8.8
34
Not enough data
8.5
33
Not enough data
8.1
29
Not enough data
8.0
29
Not enough data
8.5
28
Variation Testing
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Reporting
Not enough data
9.0
29
Not enough data
8.9
33
Personalization
Not enough data
9.2
28
Not enough data
9.0
28
Not enough data
8.9
30
Administration
Not enough data
8.9
41
Not enough data
Feature Not Available
Not enough data
8.9
45
Not enough data
Feature Not Available
Categories
Categories
Shared Categories
Dynatrace and Smartlook are categorized as Session Replay
Unique Categories
Dynatrace is categorized as Observability Software, SAP Store, Enterprise Monitoring, Log Monitoring, AIOps Platforms, Database Monitoring, Digital Experience Monitoring (DEM), Website Monitoring, Cloud Infrastructure Monitoring, Runtime Application Self-Protection (RASP) Tools, ServiceNow Store Apps, IT Alerting, Container Monitoring, Log Analysis, Incident Response, Application Performance Monitoring (APM), Network Monitoring, and Bug Tracking
Smartlook is categorized as Product Analytics, Heatmap Tools, Mobile App Analytics, Digital Analytics, and Mobile App Optimization
Reviews
Reviewers' Company Size
Dynatrace
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Smartlook
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
16.4%
Financial Services
10.2%
Computer Software
9.2%
Insurance
9.0%
Banking
8.4%
Other
46.7%
Computer Software
10.4%
Information Technology and Services
8.2%
Marketing and Advertising
7.9%
Retail
5.4%
Internet
4.9%
Other
63.2%
Discussions
what is the best way to AI integration in Energy and Utlilites services.
3 Comments
DA
Hi. The AI is built into the Dynatrace platform and is purpose built for this use case. It's getting context from the installation of Dynatrace OneAgents...Read more
What is Dynatrace used for?
3 Comments
KS
Dynatrace is a powerful tool we rely on for monitoring APIs and performing data and business analysis. It helps us keep a close eye on our APIs, spotting any...Read more
Is there any capability that Dynatrace can't provide which is offered by Splunk?
2 Comments
RD
Hello -
Dynatrace can pull the same log files. We use both and Splunk is used to pull all logs and store them for a year. We have been using Dynatrace...Read more
How can I exclude myself from the recordings?
2 Comments
RC
You can exclude your IP, here's the page: https://app.smartlook.com/settings/ipsRead more
Is there a whitelabel version of this software?
1 Comment
LM
Hi Kristen,
I am really sorry, but we don't offer that.
Best regards,
lukasRead more
I would to know how to use all the features, is there any number I can dial?
1 Comment
LM
Hi Gurpeet,
you can chat with our customer success team and arrange a demo.
Best regards,
LukasRead more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
