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Compare Desku.io and Tidio 
Featured Products
At a Glance
Market Segments
Small-Business (77.4% of reviews)
Small-Business (90.7% of reviews)
Entry-Level Pricing
Free Trial Per Month
Free Per Month
Desku.io
Star Rating
(31)4.8 out of 5
Market Segments
Small-Business (77.4% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial Per Month
Browse all 4 pricing plansTidio
Star Rating
(1,852)4.7 out of 5
Market Segments
Small-Business (90.7% of reviews)
Pros & Cons
Entry-Level Pricing
Free Per Month
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Tidio excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Desku.io. Users appreciate Tidio's intuitive interface and quick setup, which allows them to engage with customers effectively and efficiently.
- Users say that Tidio's live chat and customer support features are standout elements, enabling rapid responses to customer inquiries. One user highlighted the benefit of receiving notifications even when offline, which helps reduce response times and improve customer engagement.
- Reviewers mention that while Desku.io has a sleek design and easy integration with platforms like WooCommerce and Shopify, it struggles with user satisfaction compared to Tidio. Users noted that Desku's ticketing system is effective, but the overall experience lacks the same level of engagement and responsiveness found in Tidio.
- According to verified reviews, Tidio's recent updates, including the Lyro AI agent, enhance its capabilities by automatically creating a knowledge base from the website, allowing for more accurate customer responses. This feature has been praised for improving the quality of support interactions.
- Users highlight that Desku.io's unified ticketing dashboard and drag-and-drop interface make managing inquiries easier, but they feel that Tidio's overall performance in live chat and automation features provides a more comprehensive solution for small businesses.
- G2 reviewers note that while both platforms offer free entry-level options, Tidio's extensive user base and higher volume of recent reviews suggest a more reliable and tested product, making it a preferred choice for small businesses looking for effective customer support solutions.
Pricing
Entry-Level Pricing
Desku.io
FREE TRIAL
Free Trial
Per Month
Explore Desku.io
- 2 Agents
- 10 Articles
- Unlimited Products
Tidio
Free
Free
Per Month
For solo entrepreneurs. Free forever. No credit card requried.
- 50 Handled Conversations
- Live Chat
- Help Desk
Free Trial
Desku.io
Free Trial is available
Tidio
Free Trial is available
Ratings
Meets Requirements
9.8
22
9.1
1,305
Ease of Use
10.0
22
9.3
1,323
Ease of Setup
10.0
12
9.2
1,063
Ease of Admin
9.7
12
9.2
947
Quality of Support
10.0
22
9.2
1,139
Has the product been a good partner in doing business?
9.9
12
9.2
897
Product Direction (% positive)
10.0
22
9.2
1,173
Features by Category
Ticket and Case Management
9.9
14
8.5
83
10.0
13
8.4
81
9.9
14
8.4
87
9.9
14
8.6
88
8.6
13
7.9
71
8.9
12
8.6
80
9.4
12
8.2
75
9.4
12
8.4
75
Generative AI
9.4
8
7.2
46
10.0
8
6.9
44
Agentic AI - Help Desk
Not enough data
7.0
15
Not enough data
7.1
15
Not enough data
7.0
15
Communication Channels
9.7
15
8.7
80
9.4
14
8.7
78
9.8
15
9.2
87
8.8
13
8.0
73
Feature Not Available
7.2
68
Platform
8.8
14
8.8
104
9.8
9
8.9
718
|
Verified
9.6
14
9.0
109
9.5
14
8.7
110
9.6
14
8.2
94
10.0
14
8.8
107
Core Conversational Capabilities - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
8.6
108
Not enough data
8.6
106
Interaction
Not enough data
8.3
106
Not enough data
8.4
109
Not enough data
8.3
104
Not enough data
8.3
105
Not enough data
8.2
106
Task & Flow Management - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Learning
Not enough data
8.2
103
Not enough data
8.0
101
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
Not enough data
8.3
100
Not enough data
8.3
101
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
Not enough data
8.2
97
Not enough data
8.2
98
Not enough data
8.1
97
Not enough data
8.2
99
Agentic AI - AI Chatbots
Not enough data
7.6
12
Not enough data
7.8
12
Not enough data
7.9
13
Not enough data
7.5
14
Not enough data
7.6
14
Not enough data
7.4
14
Not enough data
7.9
14
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Messenger
Not enough data
8.5
85
Not enough data
8.3
87
Not enough data
9.2
86
Not enough data
8.8
84
Channels
Not enough data
8.2
83
Not enough data
9.0
83
Feature Not Available
8.0
79
Feature Not Available
7.7
75
Not enough data
7.9
79
Customers
Not enough data
8.6
81
Not enough data
8.5
82
Not enough data
8.8
80
Not enough data
8.8
81
Not enough data
8.8
81
Agentic AI - Conversational Marketing
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
7.1
7
User Analysis
Not enough data
Not enough data
Not enough data
Not enough data
User Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Walkthrough Type
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
Not enough data
8.0
57
Not enough data
8.1
56
Feature Not Available
Feature Not Available
Design
Not enough data
8.4
55
Not enough data
7.6
56
Not enough data
8.0
56
Not enough data
8.2
55
Not enough data
8.2
55
Generative AI
Not enough data
7.7
37
Not enough data
7.6
36
Responses
Not enough data
8.1
12
Not enough data
8.3
12
Not enough data
8.5
12
Automation - AI Agents
Not enough data
8.8
8
Not enough data
8.1
8
Not enough data
7.7
8
Not enough data
7.9
8
Not enough data
7.9
8
Platform
Not enough data
8.5
12
Not enough data
7.6
12
Not enough data
7.8
12
Autonomy - AI Agents
Not enough data
8.1
8
Not enough data
8.8
8
Not enough data
7.5
8
Not enough data
8.5
8
Generative AI
Not enough data
8.0
9
Not enough data
7.8
9
Responses
Not enough data
8.7
495
Not enough data
8.8
487
Not enough data
8.8
486
Not enough data
8.7
470
Not enough data
8.7
427
Platform
Not enough data
9.3
506
Not enough data
8.8
456
Not enough data
8.7
456
Not enough data
8.7
452
Not enough data
8.3
352
Not enough data
8.7
404
Not enough data
8.9
467
Generative AI
Not enough data
8.0
128
Not enough data
8.1
125
Conversational Platform
Not enough data
8.4
124
Not enough data
8.1
117
Not enough data
8.1
118
Not enough data
8.4
120
Support Automation
Not enough data
8.4
113
Not enough data
8.3
110
Feature Not Available
8.5
110
Not enough data
8.4
115
Generative AI
Not enough data
8.1
70
Not enough data
8.1
69
Customer Support
Not enough data
8.4
21
Not enough data
7.7
20
Not enough data
8.2
19
Automation
Not enough data
8.3
21
Not enough data
8.1
20
Not enough data
8.3
20
Artificial Intelligence
Not enough data
8.0
19
Not enough data
7.8
20
Not enough data
8.2
20
Generative AI
9.5
7
7.8
85
9.5
7
7.4
79
Feature Not Available
7.2
80
Communication
9.8
9
9.3
749
|
Verified
9.8
9
9.1
752
|
Verified
Feature Not Available
8.5
540
9.6
9
9.1
649
|
Verified
Feature Not Available
8.5
482
|
Verified
Internal Use
9.8
9
8.9
718
|
Verified
10.0
7
9.0
616
|
Verified
9.0
7
8.8
613
|
Verified
9.4
9
8.6
583
|
Verified
10.0
8
8.8
568
|
Verified
9.6
8
8.7
593
|
Verified
Generative AI
Not enough data
8.1
54
Self-Service Experience
Not enough data
8.7
90
Not enough data
8.8
81
Feature Not Available
8.7
26
Not enough data
8.8
87
Not enough data
8.9
88
Self-Service Platform
Not enough data
8.7
90
Not enough data
9.0
94
Not enough data
8.8
88
Not enough data
8.8
90
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.9(won by default)
26
Not enough data
7.9(won by default)
26
Process
Not enough data
8.2(won by default)
46
Not enough data
8.5(won by default)
48
Not enough data
8.4(won by default)
43
Channels
Not enough data
8.9(won by default)
49
Not enough data
8.9(won by default)
50
Not enough data
9.4(won by default)
51
Not enough data
8.1(won by default)
43
Not enough data
8.6(won by default)
43
Insight
Not enough data
8.5(won by default)
42
Not enough data
8.3(won by default)
46
Not enough data
9.1(won by default)
51
Not enough data
9.2(won by default)
41
Generative AI
Not enough data
5.2
7
Not enough data
Not enough data
Agentic AI - E-Commerce Tools
Not enough data
8.8
8
Not enough data
8.5
8
Not enough data
8.5
8
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.5
43
Not enough data
8.3
44
Not enough data
8.3
43
Not enough data
8.6
43
Not enough data
8.2
42
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.5
42
Not enough data
8.5
42
Not enough data
8.7
42
Not enough data
8.7
42
Automation
Not enough data
8.6
45
Not enough data
8.6
44
Not enough data
8.4
45
Autonomy
Not enough data
8.2
42
Not enough data
8.3
43
Not enough data
8.5
43
Not enough data
8.4
43
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Desku.io and Tidio are categorized as Digital Customer Service Platforms, Shared Inbox, Conversational Support, Customer Communications Management, Conversational Marketing, Chatbots, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Desku.io has no unique categories
Reviews
Reviewers' Company Size
Desku.io
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Tidio
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
38.7%
Marketing and Advertising
9.7%
Information Technology and Services
9.7%
Consumer Services
6.5%
Staffing and Recruiting
3.2%
Other
32.3%
Retail
8.2%
Marketing and Advertising
7.3%
Computer Software
5.5%
Information Technology and Services
5.1%
Health, Wellness and Fitness
4.1%
Other
69.9%
Alternatives
Discussions
What is Desku.io used for?
1 Comment
GN
Desku.io is an AI-driven customer support software designed for e-commerce and SaaS businesses.
It offers features such as AI-powered chatbots,...Read more
Desku.io has no more discussions with answers
What is Tidio?
3 Comments
SS
Tidio is a live chatbot used for any website! You can answer all your customer's questions in real-time. Or you can set up bots that automatically answer...Read more
What is Tidio used for?
3 Comments
SY
I have used tidio to make chat conversations with my customers in my wordpress website.Read more
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