# Deskpro vs Zoho Desk Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Zoho Desk excels in providing a comprehensive solution for managing customer interactions, with users appreciating its ability to connect with vendors and customers seamlessly. One user highlighted the convenience of marking items as pending, which helps in organizing tasks related to various stakeholders.
- **Users say** that Deskpro offers a user-friendly experience for managing support tickets, with one reviewer noting it as a significant improvement over their previous system. They emphasized that Deskpro never loses tickets, which is crucial for maintaining customer satisfaction.
- **Reviewers mention** that Zoho Desk's automation features significantly enhance productivity by reducing manual tasks. Users have praised its ability to automatically route tickets and apply priorities based on predefined rules, making it easier to manage workloads efficiently.
- **According to verified reviews** , Deskpro's setup process is notably straightforward, with users finding it easy to integrate with Microsoft 365. This ease of deployment is a strong selling point for teams looking for a quick and hassle-free implementation.
- **G2 reviewers highlight** that Zoho Desk's live chat feature is a standout, providing flexibility in modifying workflows. Users appreciate the real-time communication capabilities, which enhance customer engagement and support responsiveness.
- **Users report** that while Deskpro has a friendly interface, it faces challenges in some advanced features compared to Zoho Desk. For instance, while Deskpro is praised for its ticket management, users have noted that it lacks some of the more sophisticated automation and AI capabilities that Zoho Desk offers.



| | Deskpro | Zoho Desk | 
|---|---|---|
| **Star Rating** | 4.2 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 98 | 7,611 | 
| **Largest Market Segment** | Small-Business (46.3% of reviews) | Small-Business (72.8% of reviews) | 
| **Entry Level Price** | $39.00 1 Agent Per Month | $0.00 | 

---
## Top Pros & Cons

### Deskpro

Pros:
- Ease of Use (19 reviews)
- Features (16 reviews)

Cons:
- Ticketing Issues (9 reviews)
- Limited Features (7 reviews)

### Zoho Desk

Pros:
- Ease of Use (622 reviews)
- Features (462 reviews)

Cons:
- Learning Curve (297 reviews)
- Steep Learning Curve (211 reviews)

---
## Ratings Comparison
| Rating | Deskpro | Zoho Desk | 
|---|---|---|
  | **Meets Requirements** | 8.5 (89 reviews) | 8.7 (6118 reviews) | 
  | **Ease of Use** | 8.2 (91 reviews) | 8.5 (6199 reviews) | 
  | **Ease of Setup** | 8.2 (68 reviews) | 8.1 (5470 reviews) | 
  | **Ease of Admin** | 8.4 (44 reviews) | 8.3 (4932 reviews) | 
  | **Quality of Support** | 8.6 (78 reviews) | 8.3 (5504 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.8 (44 reviews) | 8.4 (4460 reviews) | 
  | **Product Direction (% positive)** | 8.3 (87 reviews) | 8.9 (5839 reviews) | 

---
## Pricing

### Deskpro

#### Entry-Level Pricing

Plan: Cloud Team

Price: $39.00 1 Agent Per Month

Description: Essential tools for small teams getting started

Key Features:
- Unified inbox for every channel
- Self-Service Help Center
- Chatbot

[Browse all 7 editions](https://www.g2.com/products/deskpro/pricing)

#### Free Trial

Yes

### Zoho Desk

#### Entry-Level Pricing

Plan: FREE

Price: $0.00

Description: Completely Free upto 3 agents

Key Features:
- Email Ticketing
- Customer Management
- Private Knowledge Base 

[Browse all 5 editions](https://www.g2.com/products/zoho-desk/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Deskpro** | 7.4/10 | 81 |
| **Zoho Desk** | 8.1/10 | 4355 |

#### Ticket and Case Management

| Feature | Deskpro | Zoho Desk | 
|---|---|---|
| **Ticket creation user experience** | 8.6 (79 reviews) ✓ Verified | 8.7 (3489 reviews) ✓ Verified | 
| **Ticket response user experience** | 8.5 (76 reviews) ✓ Verified | 8.5 (3384 reviews) ✓ Verified | 
| **Workflow** | 8.6 (75 reviews) ✓ Verified | 8.4 (3213 reviews) ✓ Verified | 
| **Response Automation** | 8.3 (72 reviews) ✓ Verified | 8.3 (2966 reviews) ✓ Verified | 
| **SLA Management** | 7.9 (70 reviews) ✓ Verified | 8.2 (2694 reviews) ✓ Verified | 
| **Attachments/Screencasts** | 8.3 (73 reviews) ✓ Verified | 8.4 (2917 reviews) ✓ Verified | 
| **Ticket Collaboration** | 8.7 (73 reviews) ✓ Verified | 8.5 (2950 reviews) ✓ Verified | 
| **Customer and Contacts Database** | 8.1 (68 reviews) ✓ Verified | 8.3 (2532 reviews) ✓ Verified | 

#### Generative AI

| Feature | Deskpro | Zoho Desk | 
|---|---|---|
| **AI Text Generation** | 6.4 (45 reviews) | 7.4 (971 reviews) | 
| **AI Text Summarization** | 6.3 (45 reviews) | 7.4 (953 reviews) | 

#### Agentic AI - Help Desk

| Feature | Deskpro | Zoho Desk | 
|---|---|---|
| **Autonomous Task Execution** | 5.0 (10 reviews) | 7.1 (358 reviews) | 
| **Natural Language Interaction** | 4.8 (10 reviews) | 7.2 (362 reviews) | 
| **Proactive Assistance** | 5.0 (10 reviews) | 7.2 (358 reviews) | 

#### Communication Channels

| Feature | Deskpro | Zoho Desk | 
|---|---|---|
| **Customer Portal** | 8.2 (73 reviews) ✓ Verified | 8.3 (2881 reviews) ✓ Verified | 
| **Email to Case** | 8.8 (75 reviews) ✓ Verified | 8.6 (3133 reviews) ✓ Verified | 
| **Chat/Live Support** | 7.0 (66 reviews) ✓ Verified | 8.2 (2424 reviews) ✓ Verified | 
| **Social Integration** | 6.7 (57 reviews) | 8.0 (2164 reviews) ✓ Verified | 
| **Voice** | 6.1 (55 reviews) ✓ Verified | 7.8 (1929 reviews) ✓ Verified | 

#### Platform

| Feature | Deskpro | Zoho Desk | 
|---|---|---|
| **Mobile User Support** | 6.7 (60 reviews) ✓ Verified | 8.1 (2306 reviews) ✓ Verified | 
| **Customization ** | 8.1 (71 reviews) ✓ Verified | 8.2 (2759 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 8.3 (67 reviews) ✓ Verified | 8.4 (2861 reviews) ✓ Verified | 
| **Integration** | 7.7 (64 reviews) ✓ Verified | 8.2 (2372 reviews) ✓ Verified | 
| **Reporting** | 7.6 (68 reviews) ✓ Verified | 8.3 (2853 reviews) ✓ Verified | 
| **Dashboards** | 7.6 (67 reviews) ✓ Verified | 8.4 (2988 reviews) ✓ Verified | 

### Contact Center Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **Deskpro** | N/A | N/A |
| **Zoho Desk** | 8.2/10 | 376 |

#### Administration

| Feature | Deskpro | Zoho Desk | 
|---|---|---|
| **Database Management ** | Not enough data | 8.2 (344 reviews) | 
| **Data Workflows** | Not enough data | 8.2 (342 reviews) | 
| **Issue Management** | Not enough data | 8.4 (345 reviews) | 

#### Knowledge Management

| Feature | Deskpro | Zoho Desk | 
|---|---|---|
| **Knowledge Base** | Not enough data | 8.6 (325 reviews) | 
| **Publishing Workflows** | Not enough data | 8.2 (316 reviews) | 
| **Analytics** | Not enough data | 8.2 (322 reviews) | 

#### Compliance

| Feature | Deskpro | Zoho Desk | 
|---|---|---|
| **Policies and Controls** | Not enough data | 8.3 (337 reviews) | 
| **Data Governance** | Not enough data | 8.3 (334 reviews) | 
| **Compliance** | Not enough data | 8.2 (336 reviews) | 
| **Auditing** | Not enough data | 8.1 (334 reviews) | 

#### Customer Support

| Feature | Deskpro | Zoho Desk | 
|---|---|---|
| **Intelligent Search** | Not enough data | 8.2 (311 reviews) | 
| **Suggestions** | Not enough data | 8.2 (312 reviews) | 
| **Decision Trees** | Not enough data | 8.0 (310 reviews) | 

#### Data Security

| Feature | Deskpro | Zoho Desk | 
|---|---|---|
| **Risk Data Attributes** | Not enough data | 8.1 (336 reviews) | 
| **Data Transport** | Not enough data | 8.1 (330 reviews) | 
| **Access Management** | Not enough data | 8.4 (335 reviews) | 
| **Multi-Factor Authentication** | Not enough data | 8.4 (333 reviews) | 

#### Administration

| Feature | Deskpro | Zoho Desk | 
|---|---|---|
| **Integrations** | Not enough data | 8.1 (313 reviews) | 
| **User, Role, and Access Management** | Not enough data | 8.4 (315 reviews) | 
| **Performance and Reliability** | Not enough data | 8.5 (313 reviews) | 

#### Generative AI

| Feature | Deskpro | Zoho Desk | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 7.6 (248 reviews) | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Deskpro** | N/A | N/A |
| **Zoho Desk** | 7.9/10 | 612 |

#### Channels

| Feature | Deskpro | Zoho Desk | 
|---|---|---|
| **Multi-Channel Coverage** | Not enough data | 8.2 (579 reviews) | 
| **Open Listening** | Not enough data | 8.0 (558 reviews) | 
| **Physical Media** | Not enough data | Feature Not Available | 

#### Design

| Feature | Deskpro | Zoho Desk | 
|---|---|---|
| **Communications Strategy Development** | Not enough data | 7.9 (547 reviews) | 
| **Create Content** | Not enough data | 7.7 (556 reviews) | 
| **Personalization** | Not enough data | 8.1 (554 reviews) | 
| **Inbound Identification** | Not enough data | 8.1 (550 reviews) | 
| **Regulatory Compliance** | Not enough data | 8.1 (533 reviews) | 

#### Generative AI

| Feature | Deskpro | Zoho Desk | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.5 (428 reviews) | 
| **AI Text Summarization** | Not enough data | 7.5 (421 reviews) | 

### Complaint Management

| Product | Score | Reviews |
|---|---|---|
| **Deskpro** | N/A | N/A |
| **Zoho Desk** | 8.2/10 | 461 |

#### Usability

| Feature | Deskpro | Zoho Desk | 
|---|---|---|
| **All-Employee Access** | Not enough data | 8.3 (448 reviews) | 
| **Supporting Documents** | Not enough data | 8.3 (442 reviews) | 
| **Two-Way Communication** | Not enough data | 8.3 (434 reviews) | 

#### Reporting

| Feature | Deskpro | Zoho Desk | 
|---|---|---|
| **Priority Case Alerts** | Not enough data | 8.3 (431 reviews) | 
| **Trend Analysis** | Not enough data | 8.2 (416 reviews) | 
| **Performance Monitoring** | Not enough data | 8.3 (423 reviews) | 

#### Generative AI

| Feature | Deskpro | Zoho Desk | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.7 (329 reviews) | 
| **AI Text Summarization** | Not enough data | 7.8 (324 reviews) | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Deskpro** | 9.0/10 | 72 |
| **Zoho Desk** | 8.5/10 | 3382 |

#### Generative AI

| Feature | Deskpro | Zoho Desk | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.9 (175 reviews) | 
| **AI Text Summarization** | Not enough data | 8.0 (177 reviews) | 
| **AI Text-to-Speech** | Not enough data | Feature Not Available | 

#### Communication

| Feature | Deskpro | Zoho Desk | 
|---|---|---|
| **Pop-up Chat** | 9.1 (9 reviews) ✓ Verified | 8.8 (719 reviews) ✓ Verified | 
| **Notifications** | 8.5 (11 reviews) ✓ Verified | 8.7 (760 reviews) ✓ Verified | 
| **Targeted Emails** | 8.8 (10 reviews) ✓ Verified | 8.6 (659 reviews) | 
| **In-App Messaging** | 9.4 (8 reviews) ✓ Verified | 8.6 (632 reviews) ✓ Verified | 
| **Co-Browsing** | Not enough data | 8.3 (356 reviews) | 

####  Internal Use

| Feature | Deskpro | Zoho Desk | 
|---|---|---|
| **Customization ** | 8.1 (71 reviews) ✓ Verified | 8.2 (2759 reviews) ✓ Verified | 
| **Conversation Archiving** | 9.4 (9 reviews) ✓ Verified | Feature Not Available | 
| **Lead Development** | 9.0 (8 reviews) ✓ Verified | 8.4 (455 reviews) | 
| **Knowledge Base** | 9.0 (10 reviews) ✓ Verified | 8.7 (714 reviews) ✓ Verified | 
| **Team Inbox ** | 9.4 (9 reviews) ✓ Verified | 8.7 (693 reviews) ✓ Verified | 
| **Customer Profiles** | 8.5 (10 reviews) ✓ Verified | 8.6 (707 reviews) ✓ Verified | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Deskpro** | 7.3/10 | 24 |
| **Zoho Desk** | 8.0/10 | 1874 |

#### Generative AI

| Feature | Deskpro | Zoho Desk | 
|---|---|---|
| **AI Text Summarization** | 6.9 (8 reviews) | 7.7 (422 reviews) | 

#### Self-Service Experience

| Feature | Deskpro | Zoho Desk | 
|---|---|---|
| **Knowledge Base** | 8.3 (23 reviews) | 8.5 (1513 reviews) | 
| **Searchable Articles** | 7.9 (21 reviews) | 8.4 (1470 reviews) | 
| **Community Forums** | 7.3 (20 reviews) | 8.1 (1277 reviews) | 
| **Mobile Optimization** | 6.9 (9 reviews) | 8.1 (770 reviews) | 
| **Personalization** | 7.9 (11 reviews) | 8.2 (815 reviews) | 

#### Self-Service Platform

| Feature | Deskpro | Zoho Desk | 
|---|---|---|
| **Branding** | 8.1 (13 reviews) | 8.3 (841 reviews) | 
| **Automation** | 7.6 (12 reviews) | 8.3 (818 reviews) | 
| **Artificial Intelligence** | 5.2 (7 reviews) | 7.8 (731 reviews) | 
| **Integrations** | 6.9 (13 reviews) | 8.2 (766 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Deskpro | Zoho Desk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.7 (79 reviews) | 
| **Multi-step Planning** | Not enough data | 7.7 (80 reviews) | 
| **Cross-system Integration** | Not enough data | 7.9 (79 reviews) | 
| **Adaptive Learning** | Not enough data | 7.8 (84 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.8 (82 reviews) | 
| **Proactive Assistance** | Not enough data | 7.8 (80 reviews) | 
| **Decision Making** | Not enough data | 7.7 (84 reviews) | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Deskpro** | N/A | N/A |
| **Zoho Desk** | 8.7/10 | 756 |

#### Generative AI

| Feature | Deskpro | Zoho Desk | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.2 (121 reviews) | 
| **AI Text Summarization** | Not enough data | 8.1 (118 reviews) | 

#### Process

| Feature | Deskpro | Zoho Desk | 
|---|---|---|
| **Mentions** | Not enough data | 8.7 (491 reviews) | 
| **Tickets** | Not enough data | 9.0 (638 reviews) | 
| **Macros** | Not enough data | 8.5 (490 reviews) | 

#### Channels

| Feature | Deskpro | Zoho Desk | 
|---|---|---|
| **Email** | Not enough data | 9.0 (627 reviews) | 
| **Social** | Not enough data | 8.5 (545 reviews) | 
| **Live Chat** | Not enough data | 8.7 (516 reviews) | 
| **Phone** | Not enough data | 8.6 (459 reviews) | 
| **Text** | Not enough data | 8.8 (485 reviews) | 

#### Insight

| Feature | Deskpro | Zoho Desk | 
|---|---|---|
| **Surveys** | Not enough data | 8.7 (494 reviews) | 
| **Reporting** | Not enough data | 8.9 (546 reviews) | 
| **Visitor Activity** | Not enough data | 8.8 (516 reviews) | 
| **Help Desk** | Not enough data | 9.0 (591 reviews) | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Deskpro** | 8.1/10 | 8 |
| **Zoho Desk** | 7.7/10 | 190 |

#### Generative AI

| Feature | Deskpro | Zoho Desk | 
|---|---|---|
| **AI Text Generation** | 8.3 (8 reviews) | 7.7 (186 reviews) | 
| **AI Text Summarization** | 7.9 (8 reviews) | 7.7 (185 reviews) | 

### Google Workspace for Sales

| Product | Score | Reviews |
|---|---|---|
| **Deskpro** | N/A | N/A |
| **Zoho Desk** | 7.3/10 | 7 |

#### Agentic AI - Google Workspace for Sales

| Feature | Deskpro | Zoho Desk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.2 (6 reviews) | 
| **Multi-step Planning** | Not enough data | 7.5 (6 reviews) | 
| **Cross-system Integration** | Not enough data | 6.9 (6 reviews) | 
| **Natural Language Interaction** | Not enough data | 6.9 (6 reviews) | 
| **Proactive Assistance** | Not enough data | 7.2 (6 reviews) | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Deskpro** | N/A | N/A |
| **Zoho Desk** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Deskpro | Zoho Desk | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Deskpro | Zoho Desk | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | 

#### Automation

| Feature | Deskpro | Zoho Desk | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 

#### Autonomy

| Feature | Deskpro | Zoho Desk | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Deskpro** | N/A | N/A |
| **Zoho Desk** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Deskpro | Zoho Desk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (4):** [Help Desk Software](https://www.g2.com/categories/help-desk), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Live Chat Software](https://www.g2.com/categories/live-chat)


**Unique to Zoho Desk (6):** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Complaint Management Software](https://www.g2.com/categories/complaint-management), [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base), [Google Workspace for Sales Software](https://www.g2.com/categories/google-workspace-for-sales), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management)


---
## Reviewer Demographics

### By Company Size

| Segment | Deskpro | Zoho Desk | 
|---|---|---|
| **Small-Business** | 46.3% | 72.8% | 
| **Mid-Market** | 46.3% | 23.6% | 
| **Enterprise** | 7.4% | 3.6% | 

### By Industry

#### Deskpro

- **Information Technology and Services:** 26.1%
- **Computer & Network Security:** 7.6%
- **Computer Software:** 6.5%
- **Mental Health Care:** 6.5%
- **Education Management:** 5.4%
- **Primary/Secondary Education:** 4.3%
- **Retail:** 3.3%
- **Higher Education:** 3.3%
- **Accounting:** 2.2%
- **Computer Networking:** 2.2%
- **Other:** 32.6%

#### Zoho Desk

- **Information Technology and Services:** 17.9%
- **Computer Software:** 10.7%
- **Computer & Network Security:** 4.2%
- **Financial Services:** 3.6%
- **Retail:** 3.5%
- **Telecommunications:** 2.9%
- **Marketing and Advertising:** 2.6%
- **Education Management:** 2.5%
- **Accounting:** 2.2%
- **Consumer Services:** 2.2%
- **Other:** 47.7%

---
## Alternatives

### Alternatives to Deskpro

- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6940 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3747 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (977 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3854 reviews)
- [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (428 reviews)
- [Helpshift](https://www.g2.com/products/helpshift/reviews) — 4.3/5 stars (381 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1539 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2914 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1335 reviews)
- [Hiver](https://www.g2.com/products/hiver/reviews) — 4.6/5 stars (1283 reviews)

### Alternatives to Zoho Desk

- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7331 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3747 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2466 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1539 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6940 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3854 reviews)
- [HappyFox Help Desk](https://www.g2.com/products/happyfox-help-desk/reviews) — 4.5/5 stars (137 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2914 reviews)
- [TeamSupport](https://www.g2.com/products/teamsupport/reviews) — 4.4/5 stars (891 reviews)
- [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (428 reviews)

---
## Top Discussions

### Deskpro

- Title: [What is Deskpro used for?](https://www.g2.com/discussions/what-is-deskpro-used-for) — 1 comment, 1 upvote
  > **Top comment:** "It is used a help desk ticketing system for organizations IT team members to track and record what requests are submitted for them. You are able to graph..."

### Zoho Desk

- Title: [Where do I find training VDO?](https://www.g2.com/discussions/where-do-i-find-training-vdo) — 3 comments, 1 upvote
  > **Top comment:** "They have a lot of videos right here https://www.youtube.com/user/zoho

You should be able to find the video you need on youtube."
- Title: [how do i use chat](https://www.g2.com/discussions/how-do-i-use-chat) — 2 comments, 1 upvote
  > **Top comment:** "What chat are you speaking of?"
- Title: [Is it possible for you to make integration with G suite a breeze?](https://www.g2.com/discussions/12317-is-it-possible-for-you-to-make-integration-with-g-suite-a-breeze) — 2 comments, 1 upvote
  > **Top comment:** "OWNER"
- Title: [How is Zoho Desk enhancing customer service management in diverse business sectors?](https://www.g2.com/discussions/how-is-zoho-desk-enhancing-customer-service-management-in-diverse-business-sectors) — 1 comment, 1 upvote
  > **Top comment:** "Zoho Desk is basically there to stop customer support from being a total mess. Instead of having messages coming in from emails, chats, social media, and..."
- Title: [How does Zoho Desk streamline customer service operations for businesses of all sizes?](https://www.g2.com/discussions/how-does-zoho-desk-streamline-customer-service-operations-for-businesses-of-all-sizes) — 1 comment, 1 upvote
  > **Top comment:** "Zoho Desk integrates with various communication channels, including email, chat, phone, social media, and web forms. This allows businesses to consolidate..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/deskpro-vs-zoho-desk)