Introducing G2.ai, the future of software buying.Try now
Compare Deskpro and Zoho Desk 
Featured Products
At a Glance
Market Segments
Small-Business (50.6% of reviews)
Small-Business (72.6% of reviews)
Entry-Level Pricing
$39.00 1 Agent Per Month
$0.00
Deskpro
Star Rating
(86)4.2 out of 5
Market Segments
Small-Business (50.6% of reviews)
Pros & Cons
Entry-Level Pricing
$39.00 1 Agent Per Month
Free Trial is available
Browse all 7 pricing plansZoho Desk
Star Rating
(7,206)4.4 out of 5
Market Segments
Small-Business (72.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zoho Desk excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Deskpro. Users appreciate its intuitive interface, which helps in managing requests efficiently and keeps everything organized in one place, making it easy to track tickets and respond to customers.
- Users say that Zoho Desk's implementation process is notably smooth, with many highlighting the ease of integration and customization options. In contrast, while Deskpro is also praised for its user-friendly format, it lacks the same level of advanced functionalities that Zoho Desk offers, which can be a drawback for teams needing more robust features.
- Reviewers mention that Zoho Desk provides excellent customer support, especially during transitions from other platforms like Zendesk. This level of support is a key differentiator, as Deskpro, despite having a solid support rating, does not receive the same volume of positive feedback regarding its customer service experience.
- According to verified reviews, Zoho Desk is favored for its affordability, with a free entry-level option that appeals to small businesses. Deskpro, on the other hand, starts at a higher price point, which may deter budget-conscious users looking for comprehensive customer support solutions.
- Users highlight that while both platforms offer good ease of use, Zoho Desk's superior ratings in this area reflect its ability to streamline workflows and enhance productivity. Deskpro is noted for its simplicity, but some users feel it may not be as feature-rich, which could limit its effectiveness for more complex customer service needs.
- Reviewers appreciate the advanced reporting capabilities of both platforms, but Zoho Desk's higher ratings in this category suggest a more robust offering. Users have noted that Zoho Desk's reporting tools help improve service delivery, while Deskpro's reporting features, although useful, may not provide the same depth of insights.
Pricing
Entry-Level Pricing
Deskpro
Cloud Team
$39.00
1 Agent Per Month
Essential tools for small teams getting started
- Unified inbox for every channel
- Self-Service Help Center
- Chatbot
Zoho Desk
FREE
$0.00
Completely Free upto 3 agents
- Email Ticketing
- Customer Management
- Private Knowledge Base
Free Trial
Deskpro
Free Trial is available
Zoho Desk
Free Trial is available
Ratings
Meets Requirements
8.6
82
8.7
5,743
Ease of Use
8.3
84
8.5
5,821
Ease of Setup
8.3
62
8.1
5,097
Ease of Admin
8.4
44
8.3
4,786
Quality of Support
8.7
74
8.3
5,165
Has the product been a good partner in doing business?
8.8
44
8.4
4,321
Product Direction (% positive)
8.4
82
8.9
5,506
Features by Category
Ticket and Case Management
8.6
74
|
Verified
8.6
3361
|
Verified
8.6
73
|
Verified
8.5
3304
|
Verified
8.7
73
|
Verified
8.3
3084
|
Verified
8.3
72
|
Verified
8.3
2920
|
Verified
7.9
69
|
Verified
8.2
2642
|
Verified
8.3
72
|
Verified
8.4
2908
|
Verified
8.7
72
|
Verified
8.5
2916
|
Verified
8.0
66
|
Verified
8.3
2506
|
Verified
Generative AI
6.4
45
7.4
961
6.3
45
7.4
950
Agentic AI - Help Desk
5.0
10
7.1
358
4.8
10
7.1
361
5.0
10
7.2
358
Communication Channels
8.2
72
|
Verified
8.3
2855
|
Verified
8.8
72
|
Verified
8.6
3079
|
Verified
7.0
66
|
Verified
8.2
2390
|
Verified
6.7
57
8.0
2148
|
Verified
6.1
55
|
Verified
7.8
1909
|
Verified
Platform
6.6
59
|
Verified
8.1
2289
|
Verified
8.0
70
|
Verified
8.2
2739
|
Verified
8.3
67
|
Verified
8.4
2834
|
Verified
7.7
62
|
Verified
8.1
2259
|
Verified
7.6
66
|
Verified
8.2
2797
|
Verified
7.6
67
|
Verified
8.4
2955
|
Verified
Administration
Not enough data
8.2
342
Not enough data
8.2
341
Not enough data
8.4
345
Knowledge Management
Not enough data
8.6
324
Not enough data
8.2
316
Not enough data
8.2
322
Compliance
Not enough data
8.3
337
Not enough data
8.3
334
Not enough data
8.2
336
Not enough data
8.1
334
Customer Support
Not enough data
8.2
311
Not enough data
8.2
312
Not enough data
8.0
310
Data Security
Not enough data
8.1
336
Not enough data
8.1
330
Not enough data
8.4
335
Not enough data
8.4
332
Administration
Not enough data
8.1
313
Not enough data
8.4
315
Not enough data
8.5
312
Generative AI
Not enough data
7.6
248
Channels
Not enough data
8.2
575
Not enough data
8.0
557
Not enough data
7.3
549
Design
Not enough data
7.9
546
Not enough data
7.7
555
Not enough data
8.1
551
Not enough data
8.1
546
Not enough data
8.1
532
Generative AI
Not enough data
7.5
427
Not enough data
7.5
420
Usability
Not enough data
8.3
447
Not enough data
8.3
442
Not enough data
8.3
434
Reporting
Not enough data
8.3
431
Not enough data
8.2
416
Not enough data
8.3
422
Generative AI
Not enough data
7.7
329
Not enough data
7.8
324
Generative AI
Not enough data
7.9
175
Not enough data
8.0
177
Not enough data
7.8
176
Communication
9.1
9
|
Verified
8.8
717
|
Verified
8.5
11
|
Verified
8.7
758
|
Verified
8.8
10
|
Verified
8.6
658
9.4
8
|
Verified
8.6
631
|
Verified
Not enough data
8.3
355
Internal Use
8.0
70
|
Verified
8.2
2739
|
Verified
9.4
9
|
Verified
8.5
360
9.0
8
|
Verified
8.4
455
9.0
10
|
Verified
8.7
713
|
Verified
9.4
9
|
Verified
8.6
692
|
Verified
8.5
10
|
Verified
8.6
707
|
Verified
Generative AI
6.9
8
7.7
422
Self-Service Experience
8.2
22
8.5
1508
7.9
21
8.4
1468
7.2
19
8.1
1274
6.9
9
8.1
769
7.9
11
8.2
814
Self-Service Platform
7.9
12
8.3
837
7.4
11
8.3
815
5.2
7
7.8
727
6.7
12
8.2
762
Agentic AI - Customer Self-Service
Not enough data
7.7
79
Not enough data
7.7
80
Not enough data
7.9
79
Not enough data
7.8
84
Not enough data
7.8
82
Not enough data
7.8
80
Not enough data
7.7
82
Generative AI
Not enough data
8.2(won by default)
119
Not enough data
8.1(won by default)
117
Process
Not enough data
8.7(won by default)
490
Not enough data
9.0(won by default)
634
Not enough data
8.5(won by default)
487
Channels
Not enough data
9.0(won by default)
624
Not enough data
8.5(won by default)
543
Not enough data
8.7(won by default)
514
Not enough data
8.6(won by default)
457
Not enough data
8.8(won by default)
482
Insight
Not enough data
8.7(won by default)
493
Not enough data
8.9(won by default)
545
Not enough data
8.8(won by default)
515
Not enough data
9.0(won by default)
589
Generative AI
8.3
8
7.6
184
7.9
8
7.7
183
Agentic AI - Google Workspace for Sales
Not enough data
7.2
6
Not enough data
7.9
7
Not enough data
7.4
7
Not enough data
7.4
7
Not enough data
7.6
7
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Deskpro and Zoho Desk are categorized as Help Desk, Digital Customer Service Platforms, Customer Self-Service, and Live Chat
Unique Categories
Deskpro has no unique categories
Zoho Desk is categorized as Complaint Management, Customer Communications Management, Contact Center Knowledge Base, Google Workspace for Sales, Social Customer Service, and AI Customer Support Agents
Reviews
Reviewers' Company Size
Deskpro
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
24.7%
Computer & Network Security
8.2%
Mental Health Care
7.1%
Computer Software
5.9%
Primary/Secondary Education
4.7%
Other
49.4%
Information Technology and Services
17.8%
Computer Software
10.7%
Computer & Network Security
4.0%
Financial Services
3.6%
Retail
3.6%
Other
60.2%
Alternatives
Discussions
What is Deskpro used for?
1 Comment
CV
It is used a help desk ticketing system for organizations IT team members to track and record what requests are submitted for them. You are able to graph...Read more
Deskpro has no more discussions with answers
Where do I find training VDO?
3 Comments
TW
I agree with you. VOD training is essential for fast implementation and developing "best practice" for your Desk software. I'm sure you have already...Read more
Is it possible for you to make integration with G suite a breeze?
2 Comments
PS
Hi Daniel,
Here are the steps to configure email forwarding from Gsuite to Zoho Desk:
Sign in to the Google Admin Console.
Click Apps, then click G...Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
