Compare Deskpro and Zoho Desk 
Featured Products
At a Glance
Market Segments
Small-Business (48.9% of reviews)
Small-Business (72.8% of reviews)
Entry-Level Pricing
$39.00 1 Agent Per Month
$0.00
Deskpro
Star Rating
(93)4.2 out of 5
Market Segments
Small-Business (48.9% of reviews)
Pros & Cons
Entry-Level Pricing
$39.00 1 Agent Per Month
Free Trial is available
Browse all 7 pricing plansZoho Desk
Star Rating
(7,444)4.4 out of 5
Market Segments
Small-Business (72.8% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zoho Desk excels in user-friendliness, with many praising its drag-and-drop interface that significantly enhances productivity. Users appreciate how easy it is to organize their systems, making it a top choice for small businesses looking to streamline operations.
- Users say that Deskpro offers a highly configurable experience, allowing for tailored setups that meet specific needs. This flexibility is highlighted by its integration with tools like Shortcut, which helps reduce manual tasks and improve efficiency.
- According to verified reviews, Zoho Desk stands out for its robust ticket management features, with users enjoying options like linking tickets and managing multiple threads. This functionality helps teams sort and respond to inquiries more effectively, enhancing overall customer support.
- Reviewers mention that while Deskpro has a simple and clean user interface, it sometimes lacks the depth of features found in Zoho Desk. Users appreciate the straightforward layout, but some feel it may not offer the same level of comprehensive tools for managing customer interactions.
- G2 reviewers highlight that Zoho Desk's strong market presence is reflected in its high satisfaction scores, particularly in areas like live chat and customer self-service. Users find these features intuitive and effective, contributing to a better overall support experience.
- Users report that while Deskpro has a solid support quality, Zoho Desk's overall support experience is slightly less favorable, with some users noting that they prefer the more extensive resources and community support available with Zoho Desk.
Pricing
Entry-Level Pricing
Deskpro
Cloud Team
$39.00
1 Agent Per Month
Essential tools for small teams getting started
- Unified inbox for every channel
- Self-Service Help Center
- Chatbot
Zoho Desk
FREE
$0.00
Completely Free upto 3 agents
- Email Ticketing
- Customer Management
- Private Knowledge Base
Free Trial
Deskpro
Free Trial is available
Zoho Desk
Free Trial is available
Ratings
Meets Requirements
8.5
85
8.7
5,965
Ease of Use
8.2
87
8.5
6,045
Ease of Setup
8.2
64
8.1
5,318
Ease of Admin
8.4
44
8.3
4,925
Quality of Support
8.7
75
8.3
5,361
Has the product been a good partner in doing business?
8.8
44
8.4
4,453
Product Direction (% positive)
8.3
84
8.9
5,715
Features by Category
Ticket and Case Management
8.5
77
|
Verified
8.6
3440
|
Verified
8.5
76
|
Verified
8.5
3355
|
Verified
8.6
75
|
Verified
8.3
3163
|
Verified
8.3
72
|
Verified
8.3
2951
|
Verified
7.9
70
|
Verified
8.2
2679
|
Verified
8.3
73
|
Verified
8.4
2916
|
Verified
8.7
73
|
Verified
8.5
2932
|
Verified
8.1
68
|
Verified
8.3
2525
|
Verified
Generative AI
6.4
45
7.4
967
6.3
45
7.4
953
Agentic AI - Help Desk
5.0
10
7.1
357
4.8
10
7.1
360
5.0
10
7.2
358
Communication Channels
8.2
73
|
Verified
8.3
2876
|
Verified
8.8
73
|
Verified
8.6
3117
|
Verified
7.0
66
|
Verified
8.2
2419
|
Verified
6.7
57
8.0
2162
|
Verified
6.1
55
|
Verified
7.8
1923
|
Verified
Platform
6.7
60
|
Verified
8.1
2306
|
Verified
8.0
70
|
Verified
8.2
2750
|
Verified
8.3
67
|
Verified
8.4
2853
|
Verified
7.7
62
|
Verified
8.2
2313
|
Verified
7.5
67
|
Verified
8.2
2832
|
Verified
7.6
67
|
Verified
8.4
2979
|
Verified
Administration
Not enough data
8.2
345
Not enough data
8.2
343
Not enough data
8.4
346
Knowledge Management
Not enough data
8.6
325
Not enough data
8.2
316
Not enough data
8.2
322
Compliance
Not enough data
8.4
338
Not enough data
8.3
335
Not enough data
8.2
337
Not enough data
8.1
335
Customer Support
Not enough data
8.2
311
Not enough data
8.2
312
Not enough data
8.0
310
Data Security
Not enough data
8.1
337
Not enough data
8.1
331
Not enough data
8.4
335
Not enough data
8.4
333
Administration
Not enough data
8.1
313
Not enough data
8.4
315
Not enough data
8.5
313
Generative AI
Not enough data
7.6
248
Channels
Not enough data
8.2
579
Not enough data
8.0
556
Not enough data
Feature Not Available
Design
Not enough data
7.9
545
Not enough data
7.7
554
Not enough data
8.1
551
Not enough data
8.1
547
Not enough data
8.1
531
Generative AI
Not enough data
7.5
426
Not enough data
7.5
419
Usability
Not enough data
8.3
448
Not enough data
8.3
442
Not enough data
8.3
434
Reporting
Not enough data
8.3
431
Not enough data
8.2
416
Not enough data
8.3
423
Generative AI
Not enough data
7.7
329
Not enough data
7.8
324
Generative AI
Not enough data
7.9
175
Not enough data
8.0
177
Not enough data
Feature Not Available
Communication
9.1
9
|
Verified
8.8
718
|
Verified
8.5
11
|
Verified
8.7
759
|
Verified
8.8
10
|
Verified
8.6
658
9.4
8
|
Verified
8.6
631
|
Verified
Not enough data
8.3
355
Internal Use
8.0
70
|
Verified
8.2
2750
|
Verified
9.4
9
|
Verified
Feature Not Available
9.0
8
|
Verified
8.4
455
9.0
10
|
Verified
8.7
714
|
Verified
9.4
9
|
Verified
8.6
692
|
Verified
8.5
10
|
Verified
8.6
707
|
Verified
Generative AI
6.9
8
7.7
423
Self-Service Experience
8.3
23
8.5
1514
7.9
21
8.4
1472
7.3
20
8.1
1279
6.9
9
8.1
772
7.9
11
8.2
817
Self-Service Platform
8.1
13
8.3
843
7.6
12
8.3
819
5.2
7
7.8
732
6.9
13
8.2
767
Agentic AI - Customer Self-Service
Not enough data
7.7
79
Not enough data
7.7
80
Not enough data
7.9
79
Not enough data
7.8
84
Not enough data
7.8
82
Not enough data
7.8
80
Not enough data
7.7
83
Generative AI
Not enough data
8.2(won by default)
119
Not enough data
8.1(won by default)
117
Process
Not enough data
8.7(won by default)
491
Not enough data
9.0(won by default)
638
Not enough data
8.5(won by default)
490
Channels
Not enough data
9.0(won by default)
627
Not enough data
8.5(won by default)
545
Not enough data
8.7(won by default)
516
Not enough data
8.6(won by default)
459
Not enough data
8.8(won by default)
485
Insight
Not enough data
8.7(won by default)
494
Not enough data
8.9(won by default)
546
Not enough data
8.8(won by default)
516
Not enough data
9.0(won by default)
591
Generative AI
8.3
8
7.7
185
7.9
8
7.7
184
Agentic AI - Google Workspace for Sales
Not enough data
7.2
6
Not enough data
7.5
6
Not enough data
6.9
6
Not enough data
6.9
6
Not enough data
7.2
6
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Deskpro and Zoho Desk are categorized as Help Desk, Digital Customer Service Platforms, Customer Self-Service, and Live Chat
Unique Categories
Deskpro has no unique categories
Zoho Desk is categorized as AI Customer Support Agents, Social Customer Service, Complaint Management, Contact Center Knowledge Base, Google Workspace for Sales, and Customer Communications Management
Reviews
Reviewers' Company Size
Deskpro
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
26.1%
Computer & Network Security
8.0%
Computer Software
6.8%
Mental Health Care
6.8%
Education Management
4.5%
Other
47.7%
Information Technology and Services
17.8%
Computer Software
10.7%
Computer & Network Security
4.1%
Financial Services
3.6%
Retail
3.5%
Other
60.1%
Alternatives
Discussions
What is Deskpro used for?
1 Comment
CV
It is used a help desk ticketing system for organizations IT team members to track and record what requests are submitted for them. You are able to graph...Read more
Deskpro has no more discussions with answers
Where do I find training VDO?
3 Comments
TW
I agree with you. VOD training is essential for fast implementation and developing "best practice" for your Desk software. I'm sure you have already...Read more
Is it possible for you to make integration with G suite a breeze?
2 Comments
PS
Hi Daniel,
Here are the steps to configure email forwarding from Gsuite to Zoho Desk:
Sign in to the Google Admin Console.
Click Apps, then click G...Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
