Compare Customers.ai and Gladly 
Featured Products
At a Glance
Market Segments
Small-Business (79.2% of reviews)
Mid-Market (61.0% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Customers.ai
Star Rating
(429)4.8 out of 5
Market Segments
Small-Business (79.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Customers.aiGladly
Star Rating
(1,100)4.7 out of 5
Market Segments
Mid-Market (61.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about GladlySummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Gladly excels in providing a comprehensive view of the customer journey, allowing users to manage all interactions in one place. This feature is particularly praised for its ability to save time and streamline workflows, as highlighted by users who appreciate the Sidekick and Answers features.
- Users say that Customers.ai stands out for its effective automation tools, especially for managing leads on platforms like Instagram. Reviewers find the instant messaging feature particularly useful for engaging prospects even when they are not available, making it a valuable asset for small businesses.
- Reviewers mention that Gladly's focus on customer context rather than just communication channels enhances the user experience. This approach allows teams to resolve issues more effectively, as noted by users who value the integration with their CRM systems.
- According to verified reviews, Customers.ai receives high marks for ease of use, with users appreciating its straightforward interface for lead gathering. This simplicity is a significant advantage for small businesses looking to implement a quick and effective solution.
- G2 reviewers highlight that while Gladly has a higher overall satisfaction score, Customers.ai has slightly better ratings in specific areas like AI text generation and customization. Users of Customers.ai appreciate the flexibility and tailored features that enhance their marketing efforts.
- Users report that Gladly's quality of support is highly rated, with many users feeling well-supported during their implementation and day-to-day operations. In contrast, while Customers.ai has received positive feedback, it lacks the same volume of recent reviews, which may indicate less current user engagement.
Pricing
Entry-Level Pricing
Customers.ai
No pricing availableGladly
No pricing availableFree Trial
Customers.ai
Free Trial is available
Gladly
No trial information availableRatings
Meets Requirements
9.6
339
9.3
790
Ease of Use
9.6
349
9.5
796
Ease of Setup
9.4
205
9.2
306
Ease of Admin
9.3
119
9.2
177
Quality of Support
9.7
335
9.4
753
Has the product been a good partner in doing business?
9.6
118
9.5
177
Product Direction (% positive)
9.6
306
9.4
759
Features by Category
Ticket and Case Management
Not enough data
9.2
198
|
Verified
Not enough data
9.2
200
|
Verified
Not enough data
9.2
210
|
Verified
Not enough data
9.1
205
|
Verified
Not enough data
9.1
175
|
Verified
Not enough data
9.2
198
|
Verified
Not enough data
9.3
195
|
Verified
Not enough data
9.3
203
|
Verified
Generative AI
Not enough data
8.3
65
Not enough data
8.5
66
Agentic AI - Help Desk
Not enough data
8.4
29
Not enough data
8.3
29
Not enough data
8.3
28
Communication Channels
Not enough data
9.4
209
|
Verified
Not enough data
9.5
218
|
Verified
Not enough data
9.5
209
|
Verified
Not enough data
8.9
174
|
Verified
Not enough data
9.1
201
|
Verified
Platform
Not enough data
8.2
141
|
Verified
9.8
106
8.6
252
|
Verified
Not enough data
9.2
155
|
Verified
Not enough data
9.1
156
|
Verified
Not enough data
8.8
155
|
Verified
Not enough data
9.3
156
|
Verified
Messenger
9.7
156
|
Verified
Not enough data
9.7
151
|
Verified
Not enough data
9.7
153
|
Verified
Not enough data
9.7
155
|
Verified
Not enough data
Channels
9.7
160
|
Verified
Not enough data
9.8
148
|
Verified
Not enough data
9.7
136
|
Verified
Not enough data
9.6
125
|
Verified
Not enough data
9.7
128
|
Verified
Not enough data
Customers
9.7
157
|
Verified
Not enough data
9.8
152
Not enough data
9.7
159
|
Verified
Not enough data
9.8
160
|
Verified
Not enough data
9.7
152
|
Verified
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrated Workflows
9.3
28
Not enough data
9.6
25
Not enough data
9.2
23
Not enough data
9.1
25
Not enough data
9.7
24
Not enough data
9.1
24
Not enough data
9.1
24
Not enough data
Repeatability and Reportability
9.1
25
Not enough data
9.6
27
Not enough data
9.6
27
Not enough data
9.3
25
Not enough data
8.6
25
Not enough data
AI and Automation
9.8
23
Not enough data
9.8
24
Not enough data
9.3
23
Not enough data
9.7
23
Not enough data
9.2
22
Not enough data
Generative AI
9.6
12
Not enough data
Agentic AI - Sales Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Retargeting
8.8
43
Not enough data
9.6
49
Not enough data
9.6
46
Not enough data
9.3
45
Not enough data
9.0
43
Not enough data
9.3
44
Not enough data
9.2
43
Not enough data
Agentic AI - Retargeting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
9.4
424
Not enough data
9.2
356
Not enough data
9.4
392
Not enough data
9.2
386
Not enough data
9.5
428
Generative AI
Not enough data
8.6
146
Functions
Not enough data
9.0
384
Not enough data
9.1
390
Not enough data
9.1
368
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.0
344
Not enough data
9.0
376
Not enough data
9.1
368
Agentic AI - Contact Center
Not enough data
7.9
26
Not enough data
8.8
26
Not enough data
8.3
26
Not enough data
8.3
26
Administrative
Not enough data
9.4
395
Not enough data
9.2
346
Not enough data
9.2
381
Not enough data
9.4
383
Not enough data
9.1
347
Lead Intelligence
9.3
21
Not enough data
9.4
21
Not enough data
9.2
21
Not enough data
9.2
21
Not enough data
7.1
17
Not enough data
Agentic AI - Lead Intelligence
Not enough data
Not enough data
Responses
9.8
120
Not enough data
9.7
119
Not enough data
9.8
118
Not enough data
9.8
117
Not enough data
9.8
118
Not enough data
Platform
9.9
114
Not enough data
9.7
120
Not enough data
9.7
118
Not enough data
9.8
117
Not enough data
9.7
109
Not enough data
9.8
111
Not enough data
9.9
116
Not enough data
Generative AI
9.3
9
Not enough data
9.4
9
Not enough data
Lead Monitoring
9.5
57
Not enough data
9.1
57
Not enough data
9.6
61
Not enough data
Agentic AI - Lead Capture
Not enough data
Not enough data
Not enough data
Not enough data
Data Capture
9.4
60
Not enough data
9.3
60
Not enough data
8.4
57
Not enough data
9.3
57
Not enough data
Analytics
9.2
59
Not enough data
9.3
60
Not enough data
Customization
8.8
55
Not enough data
8.7
57
Not enough data
8.6
56
Not enough data
9.4
57
Not enough data
Conversational Platform
Not enough data
9.0
302
Not enough data
9.3
278
Not enough data
9.1
277
Not enough data
9.3
249
Support Automation
Not enough data
9.0
292
Not enough data
9.1
284
Not enough data
9.0
271
Not enough data
9.0
255
Generative AI
Not enough data
8.6
108
Not enough data
8.8
108
Customer Support
Not enough data
8.7
57
Not enough data
8.4
53
Not enough data
8.8
55
Automation
Not enough data
8.6
53
Not enough data
8.8
56
Not enough data
8.8
55
Artificial Intelligence
Not enough data
8.5
56
Not enough data
Feature Not Available
Not enough data
8.5
58
Generative AI
9.4
6
8.6
111
10.0
6
8.8
113
9.7
6
7.8
77
Communication
10.0
101
9.4
328
|
Verified
9.8
107
9.2
355
|
Verified
9.9
96
9.2
298
|
Verified
9.8
103
9.3
306
|
Verified
9.7
36
8.7
255
Internal Use
9.8
106
8.6
252
|
Verified
9.6
39
9.2
319
|
Verified
9.6
41
8.8
278
|
Verified
9.6
37
9.4
335
|
Verified
10.0
97
9.3
325
|
Verified
9.9
102
9.3
358
|
Verified
Generative AI
Not enough data
8.9
82
Self-Service Experience
Not enough data
9.4
241
Not enough data
9.2
226
Not enough data
8.8
191
Not enough data
8.9
197
Not enough data
9.0
218
Self-Service Platform
Not enough data
9.3
212
Not enough data
9.2
223
Not enough data
8.9
213
Not enough data
9.2
210
Agentic AI - Customer Self-Service
Not enough data
7.3
18
Not enough data
8.0
18
Not enough data
8.1
18
Not enough data
7.9
18
Not enough data
7.5
18
Not enough data
8.1
18
Not enough data
8.4
18
Generative AI
Not enough data
9.0(won by default)
61
Not enough data
9.0(won by default)
61
Process
Not enough data
9.1(won by default)
179
Not enough data
9.4(won by default)
195
Not enough data
9.4(won by default)
181
Channels
Not enough data
9.7(won by default)
237
Not enough data
9.3(won by default)
189
Not enough data
9.5(won by default)
226
Not enough data
9.3(won by default)
225
Not enough data
9.5(won by default)
227
Insight
Not enough data
9.0(won by default)
197
Not enough data
9.3(won by default)
198
Not enough data
9.3(won by default)
181
Not enough data
9.5(won by default)
182
Generative AI
Not enough data
8.4
45
Not enough data
8.5
46
Agentic AI - Visitor Identification
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.1
15
Not enough data
8.5
14
Not enough data
8.6
14
Not enough data
8.5
16
Not enough data
8.3
14
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.2
14
Not enough data
7.7
13
Not enough data
8.6
13
Not enough data
8.9
15
Automation
Not enough data
8.9
15
Not enough data
8.0
14
Not enough data
7.3
14
Autonomy
Not enough data
8.4
15
Not enough data
8.8
14
Not enough data
8.3
15
Not enough data
8.6
15
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Customers.ai and Gladly are categorized as Live Chat
Unique Categories
Customers.ai is categorized as Sales Engagement, Conversational Marketing, Chatbots, Visitor Identification, Lead Capture, Lead Intelligence, and Retargeting
Reviews
Reviewers' Company Size
Customers.ai
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Gladly
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
35.7%
Information Technology and Services
6.8%
Computer Software
5.3%
Retail
3.6%
Health, Wellness and Fitness
2.2%
Other
46.4%
Retail
23.9%
Consumer Services
15.7%
Furniture
9.0%
Apparel & Fashion
7.9%
Consumer Goods
6.4%
Other
37.2%
Alternatives
Discussions
What is MobileMonkey chat?
4 Comments
AW
An automated way to contact & engage with leads or customers & gather information to help you continue marketing to those leads & customers on multiple...Read more
Is mobile monkey free?
2 Comments
AW
Yes, most of the basic social media lead generation features are free. The more in-depth lead conversion & funnels are not free...but are reasonably priced.Read more
Can I sync user labels on page with MM's tag?
1 Comment
DG
Hi Qiao, yes you can! When you connect your Facebook Page with MobileMonkey, we sync all of your existing Facebook Inbox labels as tags. Read more
Can we get some more Gladly swag? Hoodie? Lol
2 Comments
IB
Hey John - Thank you for your awesome review. We'll see what we can do! :)
- Team GladlyRead more
What's the best way to connect to our account success rep?
2 Comments
IB
Hi Katheryn,
Thank you for your note. We will be in touch with you shortly to connect on this.
Sincerely,
GladlyRead more
Is there any training environment for gladly
2 Comments
GU
Hi Jerick. Having a "training" (sometimes referred to as a Sandbox environment) depends on your org. But if you'd like to access more formal training...Read more
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