# CRMOne vs Close Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Close excels in user-friendliness, with many users highlighting its intuitive interface and ease of use. One user mentioned it is "super easy to use," making it particularly effective for sales development representatives (SDRs) who need quick access to customer data.
- **Users say** that CRMOne stands out for its structured workflows and task assignment features, which have significantly improved team coordination. Reviewers appreciate how these features bring clarity to responsibilities and enhance the overall sales process.
- **According to verified reviews** , Close has a notably quick implementation process, with users praising the "very easy" initial setup. This smooth onboarding experience allows teams to start using the CRM effectively right away, which is a significant advantage for small businesses.
- **Reviewers mention** that while Close has a strong focus on pipeline management and forecasting, CRMOne offers better clarity in deal stages and progress tracking. Users have noted that this feature helps sales managers monitor pipelines more effectively, which is crucial for making informed forecasts.
- **G2 reviewers highlight** that CRMOne provides a more comprehensive support experience, with higher ratings for quality of support and knowledge base resources. Users have found the support portal and documentation helpful in resolving issues quickly, contributing to a more consistent customer experience.
- **Users report** that while Close has a strong presence in the small business market, CRMOne's features for data organization and task management are particularly beneficial for teams looking to streamline their operations. One user noted that CRMOne helps maintain organized data, which is essential for delivering a consistent customer experience.



| | CRMOne | Close | 
|---|---|---|
| **Star Rating** | 4.8 out of 5 | 4.7 out of 5 | 
| **Total Reviews** | 1,045 | 2,046 | 
| **Largest Market Segment** | Small-Business (40.2% of reviews) | Small-Business (79.2% of reviews) | 
| **Entry Level Price** | $18.00 1 Users Per Month | $9.00 1 Seat Per Month | 

---
## Top Pros & Cons

### CRMOne

Pros:
- Lead Management (135 reviews)
- Customer Management (121 reviews)

Cons:
- Limited Customization (84 reviews)
- Learning Curve (79 reviews)

### Close

Pros:
- Ease of Use (818 reviews)
- Helpful (440 reviews)

Cons:
- Missing Features (244 reviews)
- Call Issues (181 reviews)

---
## Ratings Comparison
| Rating | CRMOne | Close | 
|---|---|---|
  | **Meets Requirements** | 9.6 (21 reviews) | 9.1 (1760 reviews) | 
  | **Ease of Use** | 10.0 (874 reviews) | 9.2 (1805 reviews) | 
  | **Ease of Setup** | 10.0 (623 reviews) | 9.0 (1142 reviews) | 
  | **Ease of Admin** | Not enough data | 9.0 (568 reviews) | 
  | **Quality of Support** | 9.7 (21 reviews) | 9.3 (1575 reviews) | 
  | **Has the product been a good partner in doing business?** | Not enough data | 9.3 (563 reviews) | 
  | **Product Direction (% positive)** | 10.0 (21 reviews) | 9.5 (1774 reviews) | 

---
## Pricing

### CRMOne

#### Entry-Level Pricing

Plan: Grow

Price: $18.00 1 Users Per Month

Description: 14 Days Free Trial

Key Features:
- Everything in Launch, plus: Role-based Permissions
- Unlimited AI Pages, Funnels, Forms, Surveys & Course Builder
- Bring Your Own Domain for forms, surveys, websites, funnels & appointment scheduler

[Browse all 3 editions](https://www.g2.com/products/crmone/pricing)

#### Free Trial

Yes

### Close

#### Entry-Level Pricing

Plan: Solo

Price: $9.00 1 Seat Per Month

Description: Built for the individual who wants every lead, pipeline, and conversation in one place.

Key Features:
- 1 user included

[Browse all 4 editions](https://www.g2.com/products/close/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **CRMOne** | 9.3/10 | 21 |
| **Close** | 8.6/10 | 1531 |

#### Sales Force Automation

| Feature | CRMOne | Close | 
|---|---|---|
| **Contact & Account Management** | 9.8 (20 reviews) | 9.0 (1369 reviews) ✓ Verified | 
| **Partner Relationship Mgmt. (PRM)** | 9.2 (20 reviews) | Feature Not Available | 
| **Opportunity & Pipeline Mgmt.** | 9.5 (20 reviews) | 9.0 (1368 reviews) ✓ Verified | 
| **Task / Activity Management** | 9.3 (20 reviews) | 9.0 (1397 reviews) ✓ Verified | 
| **Territory & Quota Management** | 8.7 (20 reviews) | 8.3 (1167 reviews) | 
| **Desktop Integration** | 9.4 (20 reviews) | 9.1 (1312 reviews) ✓ Verified | 
| **Product & Price List Management** | 9.4 (19 reviews) | 8.4 (1124 reviews) | 
| **Quote & Order Management** | 9.2 (19 reviews) | 8.3 (1132 reviews) | 
| **Customer Contract Management** | 9.2 (20 reviews) | 8.4 (1163 reviews) | 

#### Marketing Automation

| Feature | CRMOne | Close | 
|---|---|---|
| **Email Marketing** | 9.6 (20 reviews) | 8.7 (1264 reviews) | 
| **Campaign Management** | 9.0 (20 reviews) | 8.5 (1219 reviews) | 
| **Lead Management** | 9.6 (19 reviews) | 9.2 (1346 reviews) | 
| **Marketing ROI Analytics** | 9.1 (20 reviews) | 8.2 (1134 reviews) | 

#### Customer Support

| Feature | CRMOne | Close | 
|---|---|---|
| **Case Management** | 9.4 (21 reviews) | 8.7 (1217 reviews) ✓ Verified | 
| **Customer Support Portal** | 9.5 (21 reviews) | 8.7 (1227 reviews) ✓ Verified | 
| **Knowledge Base** | 9.7 (20 reviews) | 8.7 (1261 reviews) ✓ Verified | 
| **Call Center Features** | 8.9 (20 reviews) | 8.7 (1255 reviews) ✓ Verified | 
| **Support Analytics** | 9.0 (19 reviews) | 8.6 (1201 reviews) ✓ Verified | 

#### Reporting & Analytics

| Feature | CRMOne | Close | 
|---|---|---|
| **Reporting** | 9.5 (19 reviews) | 8.6 (1265 reviews) ✓ Verified | 
| **Dashboards** | 9.3 (19 reviews) | 8.8 (1285 reviews) ✓ Verified | 
| **Forecasting** | 8.9 (19 reviews) | 8.2 (1143 reviews) | 

#### Mobile & Social

| Feature | CRMOne | Close | 
|---|---|---|
| **Social Collaboration Features** | 9.1 (19 reviews) | 8.2 (1076 reviews) | 
| **Social Network Integration** | 9.7 (20 reviews) | 7.9 (1099 reviews) | 
| **Mobile User Support** | 9.3 (19 reviews) | 8.2 (1090 reviews) | 

#### Platform

| Feature | CRMOne | Close | 
|---|---|---|
| **Customization** | 9.2 (18 reviews) | 8.7 (1198 reviews) ✓ Verified | 
| **Workflow Capability** | 9.4 (18 reviews) | 8.8 (1219 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 9.6 (18 reviews) | 8.9 (1198 reviews) | 
| **Internationalization** | 9.2 (18 reviews) | 8.5 (1125 reviews) | 
| **Sandbox / Test Environments** | 9.0 (18 reviews) | 8.0 (1071 reviews) ✓ Verified | 
| **Document & Content Mgmt.** | 9.4 (18 reviews) | 8.4 (1098 reviews) | 
| **Performance and Reliability** | 9.4 (18 reviews) | 9.1 (1220 reviews) ✓ Verified | 
| **Output Document Generation** | 8.5 (19 reviews) | 8.5 (1117 reviews) | 

#### Integration

| Feature | CRMOne | Close | 
|---|---|---|
| **Data Import & Export Tools** | 9.2 (18 reviews) | 8.8 (1124 reviews) ✓ Verified | 
| **Integration APIs** | 9.5 (18 reviews) | 8.7 (1126 reviews) ✓ Verified | 
| **Breadth of Partner Applications** | 9.2 (18 reviews) | 8.5 (1061 reviews) ✓ Verified | 

#### Generative AI

| Feature | CRMOne | Close | 
|---|---|---|
| **AI Text Generation** | 9.2 (19 reviews) | Feature Not Available | 

#### Agentic AI - CRM

| Feature | CRMOne | Close | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.6 (83 reviews) | 
| **Multi-step Planning** | Not enough data | 8.5 (81 reviews) | 
| **Cross-system Integration** | Not enough data | 8.6 (82 reviews) | 
| **Adaptive Learning** | Not enough data | 8.6 (82 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.7 (82 reviews) | 
| **Proactive Assistance** | Not enough data | 8.8 (81 reviews) | 
| **Decision Making** | Not enough data | 8.7 (81 reviews) | 

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **CRMOne** | N/A | N/A |
| **Close** | 8.9/10 | 147 |

#### Lead Facilitation

| Feature | CRMOne | Close | 
|---|---|---|
| **Customer-facing Chatbot** | Not enough data | 7.9 (134 reviews) | 
| **Lead Qualification** | Not enough data | 8.6 (134 reviews) | 
| **Lead Follow-up** | Not enough data | 9.0 (141 reviews) | 
| **Meeting Scheduling ** | Not enough data | 8.6 (135 reviews) | 

#### Organization

| Feature | CRMOne | Close | 
|---|---|---|
| **Opportunity and Pipeline Management ** | Not enough data | 9.2 (137 reviews) | 
| **Data Entry** | Not enough data | 8.9 (134 reviews) | 
| **Integrations / APIs** | Not enough data | 8.9 (134 reviews) | 

#### Performance Analysis

| Feature | CRMOne | Close | 
|---|---|---|
| **Coaching ** | Not enough data | 8.2 (128 reviews) | 
| **Peformance Tracking** | Not enough data | 8.9 (135 reviews) | 

#### Sales Analysis

| Feature | CRMOne | Close | 
|---|---|---|
| **ROI Forecasting ** | Not enough data | 8.3 (135 reviews) | 
| **Sales Forecasting ** | Not enough data | 8.6 (135 reviews) | 

#### Generative AI

| Feature | CRMOne | Close | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.4 (83 reviews) | 
| **AI Text Summarization** | Not enough data | 8.7 (83 reviews) | 

#### Agentic AI - AI Sales Assistant

| Feature | CRMOne | Close | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 9.8 (10 reviews) | 
| **Multi-step Planning** | Not enough data | 9.7 (10 reviews) | 
| **Cross-system Integration** | Not enough data | 9.5 (10 reviews) | 
| **Adaptive Learning** | Not enough data | 9.5 (10 reviews) | 
| **Natural Language Interaction** | Not enough data | 9.8 (9 reviews) | 
| **Proactive Assistance** | Not enough data | 9.0 (10 reviews) | 
| **Decision Making** | Not enough data | 9.8 (9 reviews) | 

### Sales Engagement

| Product | Score | Reviews |
|---|---|---|
| **CRMOne** | N/A | N/A |
| **Close** | 8.6/10 | 229 |

#### Integrated Workflows

| Feature | CRMOne | Close | 
|---|---|---|
| **Task Management** | Not enough data | 9.1 (221 reviews) | 
| **Email Tracking/Automation** | Not enough data | 9.1 (224 reviews) | 
| **Calls and Voice** | Not enough data | 9.0 (216 reviews) | 
| **Other Outreach Options ** | Not enough data | 8.7 (213 reviews) | 
| **CRM Integration** | Not enough data | 9.0 (218 reviews) | 
| **Calendar** | Not enough data | 9.0 (222 reviews) | 
| **Shared Records** | Not enough data | 8.9 (221 reviews) | 

#### Repeatability and Reportability

| Feature | CRMOne | Close | 
|---|---|---|
| **Content Management** | Not enough data | 8.6 (216 reviews) | 
| **Workflow Management** | Not enough data | 8.9 (216 reviews) | 
| **Workflow Performance** | Not enough data | 8.9 (207 reviews) | 
| **Sales Coaching and Insights** | Not enough data | 8.3 (205 reviews) | 
| **Gamification** | Not enough data | 7.8 (202 reviews) | 

#### AI and Automation

| Feature | CRMOne | Close | 
|---|---|---|
| **Lead Prioritization** | Not enough data | 8.2 (195 reviews) | 
| **Lead Scoring** | Not enough data | 8.1 (198 reviews) | 
| **Best Time of Day Scheduling** | Not enough data | 8.2 (191 reviews) | 
| **Buyer Intelligence** | Not enough data | 7.9 (199 reviews) | 
| **Machine Learning** | Not enough data | 7.8 (197 reviews) | 

#### Generative AI

| Feature | CRMOne | Close | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.0 (198 reviews) | 

#### Agentic AI - Sales Engagement

| Feature | CRMOne | Close | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.6 (33 reviews) | 
| **Multi-step Planning** | Not enough data | 8.6 (33 reviews) | 
| **Cross-system Integration** | Not enough data | 8.6 (33 reviews) | 
| **Adaptive Learning** | Not enough data | 8.4 (32 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.8 (32 reviews) | 
| **Proactive Assistance** | Not enough data | 8.8 (33 reviews) | 
| **Decision Making** | Not enough data | 8.9 (33 reviews) | 

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **CRMOne** | N/A | N/A |
| **Close** | 9.1/10 | 156 |

#### Dialing Options

| Feature | CRMOne | Close | 
|---|---|---|
| **Preview Dialing** | Not enough data | 9.1 (151 reviews) | 
| **Progressive Dialing** | Not enough data | 9.2 (152 reviews) | 
| **Predictive Dialing** | Not enough data | 9.4 (17 reviews) | 

#### Agent Tools

| Feature | CRMOne | Close | 
|---|---|---|
| **Whisper Coaching ** | Not enough data | 8.6 (147 reviews) | 
| **Callback Scheduling ** | Not enough data | 8.8 (143 reviews) | 
| **Call Recording ** | Not enough data | 9.4 (148 reviews) | 

#### Automation

| Feature | CRMOne | Close | 
|---|---|---|
| **Voice Activity Detection** | Not enough data | 8.9 (142 reviews) | 
| **Interactive Voice Response (IVR)** | Not enough data | 8.5 (143 reviews) | 
| **Call Scrubbing** | Not enough data | 8.6 (143 reviews) | 

#### Agentic AI - Auto Dialer

| Feature | CRMOne | Close | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.9 (22 reviews) | 
| **Cross-system Integration** | Not enough data | 8.9 (22 reviews) | 

#### AI Capabilities - Auto Dialer

| Feature | CRMOne | Close | 
|---|---|---|
| **Call Prioritization and List Optimization** | Not enough data | 9.4 (17 reviews) | 
| **Compliance Monitoring** | Not enough data | 9.3 (17 reviews) | 
| **Speech Analytics and Sentiment Analysis** | Not enough data | 9.5 (17 reviews) | 

### SMS Marketing

| Product | Score | Reviews |
|---|---|---|
| **CRMOne** | N/A | N/A |
| **Close** | 8.9/10 | 313 |

#### Text Messaging

| Feature | CRMOne | Close | 
|---|---|---|
| **Bulk SMS** | Not enough data | 8.8 (266 reviews) ✓ Verified | 
| **Two-Way Text Messaging** | Not enough data | 9.3 (288 reviews) ✓ Verified | 
| **Text Scheduler** | Not enough data | 9.3 (283 reviews) ✓ Verified | 
| **Automatic Replies** | Not enough data | 8.7 (268 reviews) ✓ Verified | 
| **Automatic URL Shortening** | Not enough data | 8.4 (253 reviews) | 
| **MMS Marketing** | Not enough data | 8.7 (258 reviews) | 
| **Personalization** | Not enough data | 8.9 (257 reviews) | 
| **Transactional SMS** | Not enough data | Feature Not Available | 

#### SMS Platform

| Feature | CRMOne | Close | 
|---|---|---|
| **Reporting** | Not enough data | 9.0 (281 reviews) ✓ Verified | 
| **Automation** | Not enough data | 9.1 (277 reviews) ✓ Verified | 
| **White Label** | Not enough data | Feature Not Available | 
| **Text-to-Landline** | Not enough data | Feature Not Available | 
| **Short Codes** | Not enough data | Feature Not Available | 
| **API Integration** | Not enough data | 9.1 (264 reviews) ✓ Verified | 

#### Agentic AI - SMS Marketing

| Feature | CRMOne | Close | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.6 (16 reviews) | 
| **Multi-step Planning** | Not enough data | 8.5 (16 reviews) | 
| **Cross-system Integration** | Not enough data | 9.1 (16 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.8 (16 reviews) | 
| **Proactive Assistance** | Not enough data | 9.0 (16 reviews) | 
| **Decision Making** | Not enough data | 8.6 (16 reviews) | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **CRMOne** | N/A | N/A |
| **Close** | 8.6/10 | 117 |

#### Channels

| Feature | CRMOne | Close | 
|---|---|---|
| **Multi-Channel Coverage** | Not enough data | 8.6 (107 reviews) | 
| **Open Listening** | Not enough data | 8.6 (108 reviews) | 
| **Physical Media** | Not enough data | 8.0 (108 reviews) | 

#### Design

| Feature | CRMOne | Close | 
|---|---|---|
| **Communications Strategy Development** | Not enough data | 8.5 (110 reviews) | 
| **Create Content** | Not enough data | 7.9 (107 reviews) | 
| **Personalization** | Not enough data | 8.9 (108 reviews) | 
| **Inbound Identification** | Not enough data | 8.9 (107 reviews) | 
| **Regulatory Compliance** | Not enough data | 9.0 (104 reviews) | 

#### Generative AI

| Feature | CRMOne | Close | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.3 (104 reviews) | 
| **AI Text Summarization** | Not enough data | 8.8 (103 reviews) | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **CRMOne** | N/A | N/A |
| **Close** | 9.3/10 | 42 |

#### Platform

| Feature | CRMOne | Close | 
|---|---|---|
| **Omnichannel** | Not enough data | 8.6 (38 reviews) | 
| **Mobile Access** | Not enough data | 9.1 (39 reviews) | 
| **Queue Management** | Not enough data | 9.2 (39 reviews) | 
| **Call Routing** | Not enough data | 9.3 (39 reviews) | 
| **Call Back** | Not enough data | 9.2 (38 reviews) | 
| **IVR** | Not enough data | 8.6 (38 reviews) | 
| **Automatic Call Distribution** | Not enough data | 9.0 (38 reviews) | 

#### Generative AI

| Feature | CRMOne | Close | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | 9.1 (38 reviews) | 

#### Workforce Management

| Feature | CRMOne | Close | 
|---|---|---|
| **Call Monitoring** | Not enough data | 9.3 (39 reviews) | 
| **Performance Evaluation** | Not enough data | 9.1 (38 reviews) | 

#### Call Center Infrastructure (CCI)

| Feature | CRMOne | Close | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 9.8 (10 reviews) | 
| **Cross-system Integration** | Not enough data | 9.7 (10 reviews) | 
| **Natural Language Interaction** | Not enough data | 9.8 (11 reviews) | 
| **Proactive Assistance** | Not enough data | 9.8 (10 reviews) | 

#### Administrative

| Feature | CRMOne | Close | 
|---|---|---|
| **Call Recording** | Not enough data | 9.7 (41 reviews) | 
| **Reporting & Dashboards** | Not enough data | 9.2 (40 reviews) | 

### Business Scheduling

| Product | Score | Reviews |
|---|---|---|
| **CRMOne** | N/A | N/A |
| **Close** | N/A | N/A |

#### Integrations

| Feature | CRMOne | Close | 
|---|---|---|
| **MS Teams Integration** | Not enough data | Not enough data | 
| **Email Integration** | Not enough data | Not enough data | 
| **Zoom Integration** | Not enough data | Not enough data | 
| **Google Meet Integration** | Not enough data | Not enough data | 
| **Salesforce Integration** | Not enough data | Not enough data | 

#### Branding & Customizatio

| Feature | CRMOne | Close | 
|---|---|---|
| **Custom Booking Page** | Not enough data | Not enough data | 
| **Personalized Links** | Not enough data | Not enough data | 
| **Personalized Web Embed** | Not enough data | Not enough data | 

#### Automatic Rules & Configurations

| Feature | CRMOne | Close | 
|---|---|---|
| **Set Working Hours** | Not enough data | Not enough data | 
| **Automatic Updates** | Not enough data | Not enough data | 
| **Buffer Times** | Not enough data | Not enough data | 

#### Agentic AI - Business Scheduling

| Feature | CRMOne | Close | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 

### AI SDRs

| Product | Score | Reviews |
|---|---|---|
| **CRMOne** | N/A | N/A |
| **Close** | N/A | N/A |

#### Automation

| Feature | CRMOne | Close | 
|---|---|---|
| **Sales Follow-Up** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 
| **Lead Generation** | Not enough data | Not enough data | 
| **Customer Interaction Automation** | Not enough data | Not enough data | 

#### Autonomy

| Feature | CRMOne | Close | 
|---|---|---|
| **Problem Solving** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Independent Decision Making** | Not enough data | Not enough data | 

#### Outbound Sales

| Feature | CRMOne | Close | 
|---|---|---|
| **Follow-Up Scheduling** | Not enough data | Not enough data | 
| **Prospect Prioritization** | Not enough data | Not enough data | 
| **Multichannel Campaign Execution** | Not enough data | Not enough data | 
| **Personalized Outreach** | Not enough data | Not enough data | 
| **Outreach Performance Analytics** | Not enough data | Not enough data | 

#### Inbound Sales

| Feature | CRMOne | Close | 
|---|---|---|
| **Data Enrichment** | Not enough data | Not enough data | 
| **Inquiry Routing** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Real-Time Engagement** | Not enough data | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | 

### Sales Analytics

| Product | Score | Reviews |
|---|---|---|
| **CRMOne** | N/A | N/A |
| **Close** | 8.7/10 | 176 |

#### Agentic AI - Sales Analytics

| Feature | CRMOne | Close | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 9.1 (18 reviews) | 
| **Cross-system Integration** | Not enough data | 9.0 (18 reviews) | 
| **Adaptive Learning** | Not enough data | 8.8 (17 reviews) | 
| **Natural Language Interaction** | Not enough data | 9.1 (18 reviews) | 
| **Proactive Assistance** | Not enough data | 8.5 (18 reviews) | 

#### Data Sourcing

| Feature | CRMOne | Close | 
|---|---|---|
| **Data Sourcing** | Not enough data | 8.5 (164 reviews) | 
| **Exporting & Sharing Data** | Not enough data | 8.7 (164 reviews) | 
| **Multi-Device Data Visualization** | Not enough data | 8.5 (164 reviews) | 
| **Interactive Dashboards** | Not enough data | 8.8 (168 reviews) | 
| **Data Segmentation** | Not enough data | 8.6 (162 reviews) | 

#### Predictive Analytics

| Feature | CRMOne | Close | 
|---|---|---|
| **Lead Scoring** | Not enough data | 8.6 (161 reviews) | 
| **Opportunity Scoring** | Not enough data | 8.7 (161 reviews) | 
| **Risk Analysis** | Not enough data | 8.3 (157 reviews) | 
| **Live Forecasting** | Not enough data | 8.4 (159 reviews) | 

#### Sales Management

| Feature | CRMOne | Close | 
|---|---|---|
| **Live Pipeline Management** | Not enough data | 9.1 (162 reviews) | 
| **Sales Gamification** | Not enough data | 8.3 (158 reviews) | 
| **Account-Based Analytics** | Not enough data | 8.8 (158 reviews) | 
| **Activity Tracking** | Not enough data | 9.2 (162 reviews) | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **CRMOne** | N/A | N/A |
| **Close** | 8.9/10 | 714 |

#### Agentic AI - Outbound Call Tracking

| Feature | CRMOne | Close | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.6 (25 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.5 (25 reviews) | 

#### Calling

| Feature | CRMOne | Close | 
|---|---|---|
| **Record Calls** | Not enough data | 9.2 (666 reviews) | 
| **Generate Location** | Not enough data | Feature Not Available | 
| **Call Types** | Not enough data | 9.0 (646 reviews) | 
| **Click-to-Call** | Not enough data | 9.3 (661 reviews) | 
| **Auto Dialer** | Not enough data | 8.8 (32 reviews) | 

#### Contacts

| Feature | CRMOne | Close | 
|---|---|---|
| **Personalization** | Not enough data | 8.8 (657 reviews) | 
| **Information Locater** | Not enough data | 8.7 (619 reviews) | 
| **Record Prospect Data** | Not enough data | 9.0 (654 reviews) | 

#### Insights

| Feature | CRMOne | Close | 
|---|---|---|
| **Notes** | Not enough data | 9.3 (677 reviews) | 
| **Daily Summary** | Not enough data | 9.0 (631 reviews) | 
| **Automated Voicemails** | Not enough data | 8.7 (593 reviews) | 
| **Automated Emails** | Not enough data | 9.0 (654 reviews) | 
| **Sorts Prospects** | Not enough data | 8.8 (632 reviews) | 
| **Automated Note Taking** | Not enough data | 9.0 (30 reviews) | 

### Conversational Interface Agents

| Product | Score | Reviews |
|---|---|---|
| **CRMOne** | N/A | N/A |
| **Close** | N/A | N/A |

#### Natural Language Interaction - Conversational Interface Agents 

| Feature | CRMOne | Close | 
|---|---|---|
| **Natural Language Query Understanding** | Not enough data | Not enough data | 
| **Multi-Turn Conversation Management** | Not enough data | Not enough data | 
| **Voice & Text Interface Support** | Not enough data | Not enough data | 

#### Intent & Action Handling - Conversational Interface Agents 

| Feature | CRMOne | Close | 
|---|---|---|
| **Data Retrieval from Connected Systems** | Not enough data | Not enough data | 
| **Intent Recognition & Mapping** | Not enough data | Not enough data | 
| **Action & Workflow Triggering** | Not enough data | Not enough data | 

#### Context & Personalization - Conversational Interface Agents 

| Feature | CRMOne | Close | 
|---|---|---|
| **Conversation Context Persistence** | Not enough data | Not enough data | 
| **User Identity & Permission Awareness** | Not enough data | Not enough data | 

#### Enterprise Integration & Deployment - Conversational Interface Agents 

| Feature | CRMOne | Close | 
|---|---|---|
| **Enterprise Application Integrations** | Not enough data | Not enough data | 
| **Security & Access Controls** | Not enough data | Not enough data | 

### Website Builder

| Product | Score | Reviews |
|---|---|---|
| **CRMOne** | N/A | N/A |
| **Close** | N/A | N/A |

#### Customizations

| Feature | CRMOne | Close | 
|---|---|---|
| **Templates** | Not enough data | Not enough data | 
| **Drag and Drop** | Not enough data | Not enough data | 
| **HTML Input** | Not enough data | Not enough data | 
| **Domain Name** | Not enough data | Not enough data | 

#### Growth

| Feature | CRMOne | Close | 
|---|---|---|
| **SEO** | Not enough data | Not enough data | 
| **Site Analytics** | Not enough data | Not enough data | 
| **Marketing Tools** | Not enough data | Not enough data | 
| **E-Commerce** | Not enough data | Not enough data | 
| **Hosting** | Not enough data | Not enough data | 

#### Content

| Feature | CRMOne | Close | 
|---|---|---|
| **Email Integrations** | Not enough data | Not enough data | 
| **Content Management** | Not enough data | Not enough data | 
| **Permissions** | Not enough data | Not enough data | 
| **WordPress Tool** | Feature Not Available | Not enough data | 

#### Support

| Feature | CRMOne | Close | 
|---|---|---|
| **Customer Support** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **CRMOne** | N/A | N/A |
| **Close** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | CRMOne | Close | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [CRM Software](https://www.g2.com/categories/crm)

**Unique to CRMOne (2):** [Business Scheduling Software](https://www.g2.com/categories/business-scheduling), [Website Builder Software](https://www.g2.com/categories/website-builder)

**Unique to Close (10):** [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Sales Analytics Software](https://www.g2.com/categories/sales-analytics), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [Sales Engagement Software](https://www.g2.com/categories/sales-engagement), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [SMS Marketing Software](https://www.g2.com/categories/sms-marketing), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [AI SDRs Software](https://www.g2.com/categories/ai-sdrs), [Conversational Interface Agents Software](https://www.g2.com/categories/conversational-interface-agents)


---
## Reviewer Demographics

### By Company Size

| Segment | CRMOne | Close | 
|---|---|---|
| **Small-Business** | 40.2% | 79.2% | 
| **Mid-Market** | 30.0% | 20.2% | 
| **Enterprise** | 29.9% | 0.7% | 

### By Industry

#### CRMOne

- **Marketing and Advertising:** 21.0%
- **Financial Services:** 13.8%
- **Computer & Network Security:** 12.7%
- **Computer Software:** 12.5%
- **Computer Networking:** 7.9%
- **Education Management:** 7.6%
- **Dairy:** 5.8%
- **Hospital & Health Care:** 4.7%
- **Cosmetics:** 3.5%
- **Information Technology and Services:** 1.9%
- **Other:** 8.5%

#### Close

- **Marketing and Advertising:** 14.9%
- **Computer Software:** 8.7%
- **Real Estate:** 8.0%
- **Financial Services:** 6.7%
- **Information Technology and Services:** 5.6%
- **Consulting:** 5.4%
- **Professional Training & Coaching:** 4.2%
- **Insurance:** 2.9%
- **Health, Wellness and Fitness:** 2.8%
- **Consumer Services:** 2.5%
- **Other:** 38.3%

---
## Alternatives

### Alternatives to CRMOne

- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13847 reviews)
- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25832 reviews)
- [HighLevel](https://www.g2.com/products/highlevel/reviews) — 4.6/5 stars (641 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2931 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3073 reviews)
- [monday CRM](https://www.g2.com/products/monday-crm/reviews) — 4.6/5 stars (1167 reviews)
- [Instantly](https://www.g2.com/products/instantly/reviews) — 4.8/5 stars (4121 reviews)
- [Capsule CRM](https://www.g2.com/products/capsule-crm/reviews) — 4.7/5 stars (497 reviews)
- [Bigin by Zoho CRM](https://www.g2.com/products/bigin-by-zoho-crm/reviews) — 4.6/5 stars (833 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1234 reviews)

### Alternatives to Close

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25832 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13847 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1234 reviews)
- [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14704 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2931 reviews)
- [Outreach](https://www.g2.com/products/outreach/reviews) — 4.3/5 stars (3571 reviews)
- [Apollo.io](https://www.g2.com/products/apollo-io/reviews) — 4.7/5 stars (9672 reviews)
- [HighLevel](https://www.g2.com/products/highlevel/reviews) — 4.6/5 stars (641 reviews)
- [Reply](https://www.g2.com/products/reply/reviews) — 4.6/5 stars (1545 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3073 reviews)

---
## Top Discussions

### CRMOne

No discussions available for this product.

### Close

- Title: [What is Close used for?](https://www.g2.com/discussions/close-what-is-close-used-for) — 2 comments
  > **Top comment:** "CRM"
- Title: [How long does it take to generate a new integration?](https://www.g2.com/discussions/how-long-does-it-take-to-generate-a-new-integration) — 2 comments, 1 upvote
  > **Top comment:** "Hey Camila, we do not have an integration with Apollo at this time. However, you can request one in this form on our website..."
- Title: [how do I integrate WhatsApp?](https://www.g2.com/discussions/how-do-i-integrate-whatsapp) — 2 comments, 1 upvote
  > **Top comment:** "You can use Zapier or use API's to link them manually."
- Title: [What is Close used for?](https://www.g2.com/discussions/what-is-close-used-for) — 1 comment *(includes official response)*
  > **Top comment:** "Close is a conversation-first CRM (customer relationship management) solution built for founders and small, scaling sales teams to manage every conversation..."
- Title: [How fast does close read the feedback provided?](https://www.g2.com/discussions/50910-how-fast-does-close-read-the-feedback-provided) — 1 comment, 1 upvote
  > **Top comment:** "Hi Kamaldeep, thank you for providing feedback for the Close team! We're always working to improve our CRM and take customer feedback seriously. We see all..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/crmone-vs-close)