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Compare Crisp and Lime Connect (formerly Userlike) 
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At a Glance
Market Segments
Small-Business (87.0% of reviews)
Small-Business (79.6% of reviews)
Entry-Level Pricing
Free
€0.00
Crisp
Star Rating
(183)4.5 out of 5
Market Segments
Small-Business (87.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 4 pricing plansLime Connect (formerly Userlike)
Star Rating
(453)4.4 out of 5
Market Segments
Small-Business (79.6% of reviews)
Pros & Cons
Entry-Level Pricing
€0.00
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Userlike excels in ticket collaboration with a score of 9.4, while Crisp's collaboration features are not as highly rated, indicating that Userlike may provide a more seamless experience for teams working together on customer inquiries.
- Reviewers mention that Crisp offers superior quality of support, scoring 9.0 compared to Userlike's 8.6. This suggests that users may find more responsive and helpful assistance when using Crisp, which can be crucial for businesses needing timely support.
- G2 users highlight that Userlike's ease of use is rated at 8.7, while Crisp scores slightly higher at 9.0. This indicates that Crisp may have a more intuitive interface, making it easier for new users to navigate and utilize its features effectively.
- Users on G2 report that Crisp's proactive engagement features score 9.3, significantly higher than Userlike's 8.0. This suggests that Crisp may provide better tools for engaging customers before they reach out, potentially improving customer satisfaction and retention.
- Reviewers say that Userlike's ticket creation user experience is rated at 8.8, which is competitive, but Crisp's overall ticket management features, including SLA management and response automation, are rated higher, indicating a more robust system for handling customer inquiries.
- Users report that while both platforms offer customization options, Crisp's customization interface scores 8.4 compared to Userlike's 8.2, suggesting that Crisp may provide more flexibility in tailoring the software to meet specific business needs.
Pricing
Entry-Level Pricing
Crisp
Free
Free
For personal websites and anyone who wants a basic website chat widget to communicate with visitors.
- 2 operators included (Forever free !!!)
- ∞ visitors & messages
- No ads - no data resold
Lime Connect (formerly Userlike)
Free
€0.00
Simple chat setup for your website.
- 1 Widget
- 1 Seat
- All the core features:
Free Trial
Crisp
Free Trial is available
Lime Connect (formerly Userlike)
Free Trial is available
Ratings
Meets Requirements
8.8
149
8.5
347
Ease of Use
9.0
152
8.7
348
Ease of Setup
8.9
126
8.8
261
Ease of Admin
8.8
101
8.5
266
Quality of Support
9.1
149
8.6
285
Has the product been a good partner in doing business?
8.9
102
8.6
235
Product Direction (% positive)
9.3
142
8.9
328
Features by Category
Ticket and Case Management
8.6
45
Not enough data
8.8
45
|
Verified
Not enough data
8.6
47
|
Verified
Not enough data
8.5
45
|
Verified
Not enough data
7.7
38
Not enough data
8.9
46
|
Verified
Not enough data
8.9
45
Not enough data
8.8
39
|
Verified
Not enough data
Generative AI
8.3
24
Not enough data
8.2
24
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
9.1
44
|
Verified
Not enough data
9.2
44
|
Verified
Not enough data
9.6
50
|
Verified
Not enough data
9.2
45
|
Verified
Not enough data
8.2
35
Not enough data
Platform
8.8
51
|
Verified
Not enough data
8.4
102
|
Verified
8.2
112
|
Verified
8.9
55
|
Verified
Not enough data
8.9
51
|
Verified
Not enough data
8.2
51
|
Verified
Not enough data
8.5
52
|
Verified
Not enough data
Messenger
Not enough data
Feature Not Available
Not enough data
7.2
9
Not enough data
8.5
17
|
Verified
Not enough data
8.2
15
Channels
Not enough data
8.1
6
Not enough data
8.3
17
|
Verified
Not enough data
7.5
6
Not enough data
Feature Not Available
Not enough data
6.7
7
Customers
Not enough data
Feature Not Available
Not enough data
7.4
13
|
Verified
Not enough data
7.6
12
|
Verified
Not enough data
8.1
13
|
Verified
Not enough data
Feature Not Available
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
8.2
17
Not enough data
8.1
16
Not enough data
8.3
16
Not enough data
8.2
16
Not enough data
Feature Not Available
Platform
Not enough data
8.8
18
Not enough data
8.3
17
Not enough data
8.2
16
Not enough data
8.2
16
Not enough data
Feature Not Available
Not enough data
8.0
16
Not enough data
7.9
18
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
Feature Not Available
Not enough data
7.8
25
Not enough data
Feature Not Available
Not enough data
8.0
17
Support Automation
Not enough data
7.9
28
Not enough data
Feature Not Available
Not enough data
8.0
26
Not enough data
7.8
15
Generative AI
Not enough data
7.7
5
Not enough data
7.3
5
Generative AI
8.2
35
Not enough data
8.2
34
Not enough data
7.1
35
Not enough data
Communication
9.3
101
|
Verified
8.6
120
|
Verified
9.2
100
|
Verified
8.2
124
|
Verified
8.4
75
|
Verified
8.2
57
9.3
88
|
Verified
Feature Not Available
8.7
61
|
Verified
8.5
35
|
Verified
Internal Use
8.4
102
|
Verified
8.2
112
|
Verified
8.8
92
|
Verified
8.3
94
|
Verified
8.3
82
|
Verified
8.1
84
|
Verified
8.8
82
|
Verified
8.3
89
|
Verified
8.8
90
|
Verified
8.2
88
|
Verified
8.9
91
|
Verified
8.2
92
|
Verified
Generative AI
7.2
24
Not enough data
Self-Service Experience
8.5
46
Not enough data
8.3
45
Not enough data
6.7
36
Not enough data
8.3
31
Not enough data
7.9
35
Not enough data
Self-Service Platform
7.9
34
Not enough data
7.9
35
Not enough data
6.9
31
Not enough data
8.4
35
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.8(won by default)
7
Not enough data
8.8(won by default)
7
Not enough data
Process
8.1(won by default)
16
Feature Not Available
8.2(won by default)
14
Feature Not Available
8.7(won by 0.6)
14
8.1
13
Channels
9.1(won by default)
18
Feature Not Available
9.4(won by 2.1)
18
7.3
14
9.6(won by 1.0)
19
8.6
27
7.6
11
8.6(won by 1.0)
7
8.8(won by 0.5)
12
8.3
20
Insight
8.6(won by 0.7)
12
7.9
14
8.6(won by 0.9)
15
7.7
16
8.6(won by default)
18
Feature Not Available
9.6(won by default)
16
Feature Not Available
Generative AI
7.8
12
Not enough data
7.9
12
Not enough data
WhatsApp Messaging - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
WhatsApp Business Platform - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Crisp and Lime Connect (formerly Userlike) are categorized as Social Customer Service and Live Chat
Unique Categories
Crisp is categorized as Digital Customer Service Platforms, Shared Inbox, Help Desk, and Customer Self-Service
Lime Connect (formerly Userlike) is categorized as Conversational Support, Conversational Marketing, Chatbots, and WhatsApp Marketing
Reviews
Reviewers' Company Size
Crisp
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Lime Connect (formerly Userlike)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
27.7%
Information Technology and Services
6.8%
Internet
5.6%
Marketing and Advertising
5.1%
Leisure, Travel & Tourism
4.0%
Other
50.8%
Computer Software
7.7%
Marketing and Advertising
7.5%
Information Technology and Services
7.5%
Internet
6.6%
Leisure, Travel & Tourism
3.4%
Other
67.3%
Discussions
Is crisp chat free?
2 Comments
TT
Crisp has a Basic plan that includes two seats and limited features. However, if you need a team to communicate with website visitors and help them, Basic...Read more
How do you measure success of customer support using Crisp?
1 Comment
PC
Best customer support I have had so far for a tool that we pay less than 10k a yearRead more
What is crisp chat?
1 Comment
WC
Simply-put, its a live chat software/service that you can embed in your site.
By far the best option I've used to date. The live support or "Magic...Read more
Can the response time be improved between the request and the receipt of the notification?
1 Comment
PV
Hello Samuel,
The time between receiving the request and receiving the notification is influenced by various factors, such as the Internet connection and...Read more
Hoow can i use the link in my buttons? I need to shift it elsewhere on my website..
1 Comment
PV
Hi Sezare,
Thanks for reaching out!
To move the chat button, you can use the position and offset function in the widget editor. You can enter the...Read more
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