# Crisp vs Kayako Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Crisp excels in user satisfaction, boasting a higher overall score compared to Kayako. Users appreciate the **clean and powerful user interface** that supports a wide range of functions, making it a versatile tool for businesses.
- **According to verified reviews** , Kayako's AI capabilities are a standout feature, with users highlighting its ability to provide contextual suggestions for support agents. This has significantly reduced the volume of repeat tickets, allowing teams to focus on more complex issues.
- **Users say** that Crisp offers excellent customer support, with many praising the responsiveness and friendliness of the support team. This level of service enhances the overall user experience, making it easier for businesses to resolve issues quickly.
- **Reviewers mention** that Kayako's implementation process is intuitive, which helps teams get up and running quickly. Users have noted that the self-learning mode of the AI saves time by generating accurate responses based on past tickets.
- **G2 reviewers highlight** that Crisp provides great value for its features, especially considering its free entry-level pricing. This makes it an attractive option for small businesses looking to maximize their budget while still accessing robust support tools.
- **According to recent user feedback** , while Kayako has strong ticket management features, some users feel it struggles with customization options compared to Crisp, which offers a more flexible feature set tailored to specific business needs.



| | Crisp | Kayako | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.0 out of 5 | 
| **Total Reviews** | 195 | 225 | 
| **Largest Market Segment** | Small-Business (87.7% of reviews) | Small-Business (55.1% of reviews) | 
| **Entry Level Price** | Free | $15/agent/month | 

---
## Top Pros & Cons

### Crisp

Pros:
- Customer Support (32 reviews)
- Helpful (30 reviews)

Cons:
- Missing Features (12 reviews)
- Limited Features (7 reviews)

### Kayako

Pros:
- AI Assistance (1 reviews)
- AI Efficiency (1 reviews)

Cons:
- Not Intuitive (1 reviews)
- Quality Issues (1 reviews)

---
## Ratings Comparison
| Rating | Crisp | Kayako | 
|---|---|---|
  | **Meets Requirements** | 8.8 (153 reviews) | 8.1 (203 reviews) | 
  | **Ease of Use** | 9.0 (158 reviews) | 8.4 (202 reviews) | 
  | **Ease of Setup** | 8.9 (131 reviews) | 8.0 (135 reviews) | 
  | **Ease of Admin** | 8.8 (104 reviews) | 8.0 (132 reviews) | 
  | **Quality of Support** | 9.1 (153 reviews) | 8.0 (189 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.9 (104 reviews) | 8.3 (131 reviews) | 
  | **Product Direction (% positive)** | 9.2 (146 reviews) | 7.1 (200 reviews) | 

---
## Pricing

### Crisp

#### Entry-Level Pricing

Plan: Free 

Price: Free

Description: For personal websites and anyone who wants a basic website chat widget to communicate with visitors.

Key Features:
- 2 operators included (Forever free !!!)
- ∞ visitors & messages
- No ads - no data resold

[Browse all 4 editions](https://www.g2.com/products/crisp/pricing)

#### Free Trial

Yes

### Kayako

#### Entry-Level Pricing

Plan: Inbox

Price: $15 /agent/month

Description: A shared email, chat, and social inbox for small teams

Key Features:
- Email, chat and social
- Assignment rules
- Insights

[Browse all 3 editions](https://www.g2.com/products/kayako/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Crisp** | 8.7/10 | 116 |
| **Kayako** | 8.1/10 | 170 |

#### Ticket and Case Management

| Feature | Crisp | Kayako | 
|---|---|---|
| **Ticket creation user experience** | 8.6 (45 reviews) | 8.7 (155 reviews) ✓ Verified | 
| **Ticket response user experience** | 8.8 (46 reviews) ✓ Verified | 8.5 (156 reviews) ✓ Verified | 
| **Workflow** | 8.6 (47 reviews) ✓ Verified | 8.1 (148 reviews) ✓ Verified | 
| **Response Automation** | 8.5 (45 reviews) ✓ Verified | 8.3 (143 reviews) ✓ Verified | 
| **SLA Management** | 7.7 (38 reviews) | 8.0 (129 reviews) ✓ Verified | 
| **Attachments/Screencasts** | 8.9 (46 reviews) ✓ Verified | 7.6 (146 reviews) ✓ Verified | 
| **Ticket Collaboration** | 8.9 (46 reviews) | 8.5 (147 reviews) ✓ Verified | 
| **Customer and Contacts Database** | 8.8 (39 reviews) ✓ Verified | 7.8 (56 reviews) | 

#### Generative AI

| Feature | Crisp | Kayako | 
|---|---|---|
| **AI Text Generation** | 8.3 (24 reviews) | Not enough data | 
| **AI Text Summarization** | 8.2 (24 reviews) | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Crisp | Kayako | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Communication Channels

| Feature | Crisp | Kayako | 
|---|---|---|
| **Customer Portal** | 9.1 (44 reviews) ✓ Verified | 8.4 (131 reviews) ✓ Verified | 
| **Email to Case** | 9.2 (44 reviews) ✓ Verified | 8.7 (143 reviews) ✓ Verified | 
| **Chat/Live Support** | 9.6 (51 reviews) ✓ Verified | 8.3 (105 reviews) ✓ Verified | 
| **Social Integration** | 9.2 (45 reviews) ✓ Verified | 7.3 (57 reviews) ✓ Verified | 
| **Voice** | 8.2 (35 reviews) | Feature Not Available | 

#### Platform

| Feature | Crisp | Kayako | 
|---|---|---|
| **Mobile User Support** | 8.6 (53 reviews) ✓ Verified | 7.7 (83 reviews) ✓ Verified | 
| **Customization ** | 8.3 (103 reviews) ✓ Verified | 7.9 (115 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 8.8 (56 reviews) ✓ Verified | 8.2 (102 reviews) ✓ Verified | 
| **Integration** | 8.9 (51 reviews) ✓ Verified | 7.9 (65 reviews) ✓ Verified | 
| **Reporting** | 8.2 (51 reviews) ✓ Verified | 7.4 (132 reviews) ✓ Verified | 
| **Dashboards** | 8.5 (52 reviews) ✓ Verified | 7.7 (128 reviews) ✓ Verified | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **Crisp** | 8.2/10 | 17 |
| **Kayako** | 8.2/10 | 14 |

#### Productivity Tools

| Feature | Crisp | Kayako | 
|---|---|---|
| **Notes** | 8.9 (16 reviews) | 8.2 (13 reviews) | 
| **Internal Discussion** | 8.4 (16 reviews) | 8.7 (13 reviews) | 
| **Assignments and Tasks** | 7.9 (16 reviews) | 8.3 (13 reviews) | 
| **Workflows** | 8.5 (16 reviews) | 7.6 (13 reviews) | 
| **Templates** | 8.5 (16 reviews) | 8.3 (13 reviews) | 
| **Integrations** | 8.3 (16 reviews) | 8.5 (13 reviews) | 
| **Tagging System** | 8.5 (16 reviews) | 8.5 (13 reviews) | 

#### Analytics

| Feature | Crisp | Kayako | 
|---|---|---|
| **Trends** | 7.4 (16 reviews) | 8.2 (13 reviews) | 
| **Performance Tracking** | 7.9 (16 reviews) | 7.9 (13 reviews) | 
| **Email Tracking** | 7.8 (16 reviews) | Feature Not Available | 

#### Agentic AI - Shared Inbox

| Feature | Crisp | Kayako | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Crisp** | 8.6/10 | 123 |
| **Kayako** | 8.5/10 | 139 |

#### Generative AI

| Feature | Crisp | Kayako | 
|---|---|---|
| **AI Text Generation** | 8.1 (37 reviews) | Not enough data | 
| **AI Text Summarization** | 8.2 (34 reviews) | Not enough data | 
| **AI Text-to-Speech** | 7.1 (35 reviews) | Not enough data | 

#### Communication

| Feature | Crisp | Kayako | 
|---|---|---|
| **Pop-up Chat** | 9.3 (102 reviews) ✓ Verified | 8.5 (40 reviews) ✓ Verified | 
| **Notifications** | 9.2 (100 reviews) ✓ Verified | 8.8 (39 reviews) ✓ Verified | 
| **Targeted Emails** | 8.4 (75 reviews) ✓ Verified | 8.1 (34 reviews) ✓ Verified | 
| **In-App Messaging** | 9.3 (88 reviews) ✓ Verified | 8.8 (29 reviews) ✓ Verified | 
| **Co-Browsing** | 8.7 (61 reviews) ✓ Verified | Not enough data | 

####  Internal Use

| Feature | Crisp | Kayako | 
|---|---|---|
| **Customization ** | 8.3 (103 reviews) ✓ Verified | 7.9 (115 reviews) ✓ Verified | 
| **Conversation Archiving** | 8.8 (92 reviews) ✓ Verified | 8.7 (37 reviews) ✓ Verified | 
| **Lead Development** | 8.3 (82 reviews) ✓ Verified | 8.1 (31 reviews) ✓ Verified | 
| **Knowledge Base** | 8.7 (85 reviews) ✓ Verified | 8.7 (41 reviews) ✓ Verified | 
| **Team Inbox ** | 8.8 (93 reviews) ✓ Verified | 8.6 (37 reviews) ✓ Verified | 
| **Customer Profiles** | 8.9 (91 reviews) ✓ Verified | 8.5 (39 reviews) ✓ Verified | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Crisp** | 7.8/10 | 50 |
| **Kayako** | 7.8/10 | 58 |

#### Generative AI

| Feature | Crisp | Kayako | 
|---|---|---|
| **AI Text Summarization** | 7.2 (24 reviews) | Not enough data | 

#### Self-Service Experience

| Feature | Crisp | Kayako | 
|---|---|---|
| **Knowledge Base** | 8.5 (46 reviews) | 8.6 (48 reviews) | 
| **Searchable Articles** | 8.3 (45 reviews) | 8.7 (49 reviews) | 
| **Community Forums** | 6.7 (36 reviews) | 8.5 (39 reviews) | 
| **Mobile Optimization** | 8.3 (31 reviews) | 7.1 (8 reviews) | 
| **Personalization** | 7.9 (35 reviews) | 6.9 (8 reviews) | 

#### Self-Service Platform

| Feature | Crisp | Kayako | 
|---|---|---|
| **Branding** | 7.9 (34 reviews) | 6.9 (8 reviews) | 
| **Automation** | 7.9 (35 reviews) | 7.5 (8 reviews) | 
| **Artificial Intelligence** | 7.0 (32 reviews) | 8.5 (8 reviews) | 
| **Integrations** | 8.4 (36 reviews) | 7.3 (8 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Crisp | Kayako | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Crisp** | 8.8/10 | 21 |
| **Kayako** | N/A | N/A |

#### Generative AI

| Feature | Crisp | Kayako | 
|---|---|---|
| **AI Text Generation** | 8.8 (7 reviews) | Not enough data | 
| **AI Text Summarization** | 8.8 (7 reviews) | Not enough data | 

#### Process

| Feature | Crisp | Kayako | 
|---|---|---|
| **Mentions** | 8.1 (16 reviews) | Not enough data | 
| **Tickets** | 8.2 (14 reviews) | Not enough data | 
| **Macros** | 8.7 (14 reviews) | Not enough data | 

#### Channels

| Feature | Crisp | Kayako | 
|---|---|---|
| **Email** | 9.1 (18 reviews) | Not enough data | 
| **Social** | 9.4 (18 reviews) | Not enough data | 
| **Live Chat** | 9.6 (19 reviews) | Not enough data | 
| **Phone** | 7.6 (11 reviews) | Not enough data | 
| **Text** | 8.8 (12 reviews) | Not enough data | 

#### Insight

| Feature | Crisp | Kayako | 
|---|---|---|
| **Surveys** | 8.6 (12 reviews) | Not enough data | 
| **Reporting** | 8.6 (15 reviews) | Not enough data | 
| **Visitor Activity** | 8.6 (18 reviews) | Not enough data | 
| **Help Desk** | 9.6 (16 reviews) | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Crisp** | 7.9/10 | 12 |
| **Kayako** | N/A | N/A |

#### Generative AI

| Feature | Crisp | Kayako | 
|---|---|---|
| **AI Text Generation** | 7.8 (12 reviews) | Not enough data | 
| **AI Text Summarization** | 7.9 (12 reviews) | Not enough data | 

---
## Categories
**Shared Categories (5):** [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Live Chat Software](https://www.g2.com/categories/live-chat), [Help Desk Software](https://www.g2.com/categories/help-desk), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service)

**Unique to Crisp (1):** [Social Customer Service Software](https://www.g2.com/categories/social-customer-service)



---
## Reviewer Demographics

### By Company Size

| Segment | Crisp | Kayako | 
|---|---|---|
| **Small-Business** | 87.7% | 55.1% | 
| **Mid-Market** | 12.3% | 35.2% | 
| **Enterprise** | 0% | 9.7% | 

### By Industry

#### Crisp

- **Computer Software:** 27.9%
- **Information Technology and Services:** 6.6%
- **Marketing and Advertising:** 6.0%
- **Internet:** 5.5%
- **Leisure, Travel & Tourism:** 4.4%
- **Financial Services:** 3.8%
- **Insurance:** 2.7%
- **Telecommunications:** 2.2%
- **Hospital & Health Care:** 2.2%
- **Retail:** 2.2%
- **Other:** 36.6%

#### Kayako

- **Information Technology and Services:** 26.4%
- **Computer Software:** 15.0%
- **Telecommunications:** 5.9%
- **Internet:** 4.5%
- **Marketing and Advertising:** 4.1%
- **Computer Networking:** 3.6%
- **Education Management:** 3.2%
- **Financial Services:** 3.2%
- **Computer & Network Security:** 2.7%
- **Higher Education:** 2.7%
- **Other:** 28.6%

---
## Alternatives

### Alternatives to Crisp

- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3850 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1904 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3742 reviews)
- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.4/5 stars (806 reviews)
- [FreshChat](https://www.g2.com/products/freshworks-freshchat/reviews) — 4.4/5 stars (498 reviews)
- [HelpCrunch](https://www.g2.com/products/helpcrunch/reviews) — 4.7/5 stars (237 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6891 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2461 reviews)
- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1256 reviews)
- [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (426 reviews)

### Alternatives to Kayako

- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6891 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3742 reviews)
- [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (426 reviews)
- [TeamSupport](https://www.g2.com/products/teamsupport/reviews) — 4.4/5 stars (891 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7582 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1539 reviews)
- [HappyFox Help Desk](https://www.g2.com/products/happyfox-help-desk/reviews) — 4.5/5 stars (137 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3850 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2461 reviews)
- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.4/5 stars (806 reviews)

---
## Top Discussions

### Crisp

- Title: [Is crisp chat free?](https://www.g2.com/discussions/is-crisp-chat-free) — 2 comments
  > **Top comment:** "Crisp has a Basic plan that includes two seats and limited features. However, if you need a team to communicate with website visitors and help them, Basic..."
- Title: [What is crisp chat?](https://www.g2.com/discussions/what-is-crisp-chat) — 1 comment
  > **Top comment:** "Simply-put, its a live chat software/service that you can embed in your site.

By far the best option I've used to date.  The live support or "Magic..."
- Title: [How do you measure success of customer support using Crisp?](https://www.g2.com/discussions/29935-how-do-you-measure-success-of-customer-support-using-crisp) — 1 comment
  > **Top comment:** "Best customer support I have had so far for a tool that we pay less than 10k a year"

### Kayako

- Title: [Does Kayako offer an API?](https://www.g2.com/discussions/api-4f1ac902-927c-441b-92b7-02522a208f31) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Yes. Visit us at https://developer.kayako.com/ for more information."
- Title: [What integrations does Kayako support?](https://www.g2.com/discussions/integrations-274e8967-7d4f-4b09-9ee5-3805488ac273) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Kayako has a number of native integrations with popular CRM's and payment platforms such as Salesforce and Stripe. In addition Kayako supports over 750+..."
- Title: [had any one used reporting with kayako](https://www.g2.com/discussions/had-any-one-used-reporting-with-kayako) — 2 comments, 1 upvote
  > **Top comment:** "We never found the Reports usable either. Since the data is in SQL we wrote our own reports engine. (I should note we also have tons of automated messages..."
- Title: [What features does Kayako offer?](https://www.g2.com/discussions/features-functionality) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Kayako's inbox plan that starts at $15/agent gives you a help desk with email ticketing, a knowledge base, live chat for your website, help center and mobile..."
- Title: [Can I use Messenger in multiple languages?](https://www.g2.com/discussions/language-support-1cf604fd-3ad7-4e3a-bc54-e2251822fc4e) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Yes, you can use Messenger to offer support in multiple languages. Kayako's localization features let you choose which language your team and your customers..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/crisp-vs-kayako)