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Compare Crisp and Kayako 
Featured Products
At a Glance
Market Segments
Small-Business (87.0% of reviews)
Small-Business (55.9% of reviews)
Entry-Level Pricing
Free
$15/agent/month
Crisp
Star Rating
(183)4.5 out of 5
Market Segments
Small-Business (87.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 4 pricing plansKayako
Star Rating
(222)4.0 out of 5
Market Segments
Small-Business (55.9% of reviews)
Pros & Cons
Entry-Level Pricing
$15/agent/month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Crisp excels in user satisfaction, boasting a higher overall score compared to Kayako. Users appreciate the clean and powerful user interface that supports a wide range of functions, making it a versatile tool for businesses.
- According to verified reviews, Kayako's AI capabilities are a standout feature, with users highlighting its ability to provide contextual suggestions for support agents. This has significantly reduced the volume of repeat tickets, allowing teams to focus on more complex issues.
- Users say that Crisp offers excellent customer support, with many praising the responsiveness and friendliness of the support team. This level of service enhances the overall user experience, making it easier for businesses to resolve issues quickly.
- Reviewers mention that Kayako's implementation process is intuitive, which helps teams get up and running quickly. Users have noted that the self-learning mode of the AI saves time by generating accurate responses based on past tickets.
- G2 reviewers highlight that Crisp provides great value for its features, especially considering its free entry-level pricing. This makes it an attractive option for small businesses looking to maximize their budget while still accessing robust support tools.
- According to recent user feedback, while Kayako has strong ticket management features, some users feel it struggles with customization options compared to Crisp, which offers a more flexible feature set tailored to specific business needs.
Pricing
Entry-Level Pricing
Crisp
Free
Free
For personal websites and anyone who wants a basic website chat widget to communicate with visitors.
- 2 operators included (Forever free !!!)
- ∞ visitors & messages
- No ads - no data resold
Kayako
Inbox
$15
/agent/month
A shared email, chat, and social inbox for small teams
- Email, chat and social
- Assignment rules
- Insights
Free Trial
Crisp
Free Trial is available
Kayako
Free Trial is available
Ratings
Meets Requirements
8.8
149
8.1
201
Ease of Use
9.0
152
8.4
199
Ease of Setup
8.9
126
8.0
132
Ease of Admin
8.8
101
8.0
131
Quality of Support
9.1
149
8.1
187
Has the product been a good partner in doing business?
8.9
102
8.3
130
Product Direction (% positive)
9.3
142
7.1
198
Features by Category
Ticket and Case Management
8.6
45
8.7
155
|
Verified
8.8
45
|
Verified
8.5
154
|
Verified
8.6
47
|
Verified
8.1
148
|
Verified
8.5
45
|
Verified
8.3
140
|
Verified
7.7
38
8.0
129
|
Verified
8.9
46
|
Verified
7.6
145
|
Verified
8.9
45
8.5
147
|
Verified
8.8
39
|
Verified
7.8
55
Generative AI
8.3
24
Not enough data
8.2
24
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
9.1
44
|
Verified
8.4
131
|
Verified
9.2
44
|
Verified
8.7
142
|
Verified
9.6
50
|
Verified
8.3
104
|
Verified
9.2
45
|
Verified
7.4
56
|
Verified
8.2
35
Feature Not Available
Platform
8.8
51
|
Verified
7.7
83
|
Verified
8.4
102
|
Verified
7.9
115
|
Verified
8.9
55
|
Verified
8.2
102
|
Verified
8.9
51
|
Verified
7.9
65
|
Verified
8.2
51
|
Verified
7.4
131
|
Verified
8.5
52
|
Verified
7.7
128
|
Verified
Generative AI
8.2
35
Not enough data
8.2
34
Not enough data
7.1
35
Not enough data
Communication
9.3
101
|
Verified
8.5
40
|
Verified
9.2
100
|
Verified
8.8
39
|
Verified
8.4
75
|
Verified
8.1
34
|
Verified
9.3
88
|
Verified
8.8
29
|
Verified
8.7
61
|
Verified
Not enough data
Internal Use
8.4
102
|
Verified
7.9
115
|
Verified
8.8
92
|
Verified
8.7
37
|
Verified
8.3
82
|
Verified
8.1
31
|
Verified
8.8
82
|
Verified
8.7
41
|
Verified
8.8
90
|
Verified
8.6
37
|
Verified
8.9
91
|
Verified
8.5
39
|
Verified
Generative AI
7.2
24
Not enough data
Self-Service Experience
8.5
46
8.6
48
8.3
45
8.7
49
6.7
36
8.5
39
8.3
31
7.1
8
7.9
35
6.9
8
Self-Service Platform
7.9
34
6.9
8
7.9
35
7.5
8
6.9
31
8.5
8
8.4
35
7.3
8
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.8(won by default)
7
Not enough data
8.8(won by default)
7
Not enough data
Process
8.1(won by default)
16
Not enough data
8.2(won by default)
14
Not enough data
8.7(won by default)
14
Not enough data
Channels
9.1(won by default)
18
Not enough data
9.4(won by default)
18
Not enough data
9.6(won by default)
19
Not enough data
7.6(won by default)
11
Not enough data
8.8(won by default)
12
Not enough data
Insight
8.6(won by default)
12
Not enough data
8.6(won by default)
15
Not enough data
8.6(won by default)
18
Not enough data
9.6(won by default)
16
Not enough data
Generative AI
7.8
12
Not enough data
7.9
12
Not enough data
Categories
Categories
Shared Categories
Crisp and Kayako are categorized as Digital Customer Service Platforms, Shared Inbox, Live Chat, Help Desk, and Customer Self-Service
Reviews
Reviewers' Company Size
Crisp
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Kayako
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
27.7%
Information Technology and Services
6.8%
Internet
5.6%
Marketing and Advertising
5.1%
Leisure, Travel & Tourism
4.0%
Other
50.8%
Information Technology and Services
25.8%
Computer Software
14.7%
Telecommunications
6.0%
Internet
4.6%
Marketing and Advertising
4.1%
Other
44.7%
Alternatives
Discussions
Is crisp chat free?
2 Comments
TT
Crisp has a Basic plan that includes two seats and limited features. However, if you need a team to communicate with website visitors and help them, Basic...Read more
How do you measure success of customer support using Crisp?
1 Comment
PC
Best customer support I have had so far for a tool that we pay less than 10k a yearRead more
What is crisp chat?
1 Comment
WC
Simply-put, its a live chat software/service that you can embed in your site.
By far the best option I've used to date. The live support or "Magic...Read more
had any one used reporting with kayako
2 Comments
JE
Hi there! It sounds like you might be using our custom report builder, which is SQL-like. This is an advanced tools for programmers to mine out data from...Read more
What integrations does Kayako support?
2 Comments
EW
The only official integrations Kayako offer is Salesforce and Zapier integration. Kayakos API's, Endpoints and Webhooks are also great if you have the...Read more
Does Kayako offer an API?
2 Comments
EW
Yes. Kayako offers both API's, Webhooks and endpoints. Read more
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