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Compare Crisp and Gorgias 
Featured Products
At a Glance
Market Segments
Small-Business (87.2% of reviews)
Small-Business (81.3% of reviews)
Entry-Level Pricing
Free
$10.00
Crisp
Star Rating
(186)4.5 out of 5
Market Segments
Small-Business (87.2% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 4 pricing plansGorgias
Star Rating
(545)4.6 out of 5
Market Segments
Small-Business (81.3% of reviews)
Pros & Cons
Entry-Level Pricing
$10.00
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Gorgias excels in providing a seamless user experience, particularly with its intuitive setup process and effective automation features. Users appreciate how easy it is to manage customer interactions from a single dashboard, which helps streamline workflows and keeps everything organized.
- Users say Crisp offers great value for its features, especially for small businesses. Reviewers highlight the platform's clean and powerful user interface, which supports a wide range of functions, making it a versatile tool for various business needs.
- According to verified reviews, Gorgias stands out for its strong ticket management capabilities, with users noting that it significantly improves the efficiency of handling customer inquiries. The platform's ability to automate responses and keep track of tickets has been particularly praised.
- Reviewers mention that Crisp's customer support is a major strength, with many users describing the team as responsive and friendly. This level of support is crucial for businesses that may need assistance during implementation or when troubleshooting issues.
- G2 reviewers highlight that while Crisp has a solid feature set, Gorgias' integrations and automation tools provide a more comprehensive solution for managing customer service across multiple channels, which can be a game-changer for businesses looking to consolidate their support efforts.
- Users report that Crisp's free entry-level pricing is a significant advantage for small businesses, allowing them to access essential features without a financial commitment. In contrast, Gorgias' starting price may be a barrier for some, despite its robust capabilities.
Pricing
Entry-Level Pricing
Crisp
Free
Free
For personal websites and anyone who wants a basic website chat widget to communicate with visitors.
- 2 operators included (Forever free !!!)
- ∞ visitors & messages
- No ads - no data resold
Gorgias
Starter
$10.00
Includes 50 tickets/mo, +$0.40 for each extra ticket
- Unlimited users
- Facebook & Instagram integrations
- Live chat & chat campaigns
Free Trial
Crisp
Free Trial is available
Gorgias
Free Trial is available
Ratings
Meets Requirements
8.8
150
8.9
405
Ease of Use
9.0
153
9.2
410
Ease of Setup
8.9
127
8.8
220
Ease of Admin
8.8
102
9.2
205
Quality of Support
9.1
150
9.2
390
Has the product been a good partner in doing business?
8.9
103
9.4
200
Product Direction (% positive)
9.3
143
8.9
364
Features by Category
Ticket and Case Management
8.6
45
9.0
181
8.8
46
|
Verified
9.1
183
8.6
47
|
Verified
8.9
181
8.5
45
|
Verified
8.5
170
7.7
38
8.3
132
8.9
46
|
Verified
8.7
168
8.9
46
9.0
171
8.8
39
|
Verified
8.8
168
Generative AI
8.3
24
7.4
7
8.2
24
7.4
7
Agentic AI - Help Desk
Not enough data
7.5
6
Not enough data
6.9
6
Not enough data
7.5
6
Communication Channels
9.1
44
|
Verified
8.9
147
9.2
44
|
Verified
9.1
159
9.6
51
|
Verified
8.8
150
9.2
45
|
Verified
8.6
158
8.2
35
8.2
91
Platform
8.8
52
|
Verified
7.3
99
8.4
102
|
Verified
8.5
129
8.9
55
|
Verified
8.9
140
8.9
51
|
Verified
8.7
139
8.2
51
|
Verified
8.2
132
8.5
52
|
Verified
8.3
136
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Organization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Sales Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
8.0
5
Not enough data
7.3
5
Not enough data
8.7
5
Automation
Not enough data
8.9
6
Not enough data
8.9
6
Not enough data
8.7
5
Artificial Intelligence
Not enough data
8.9
6
Not enough data
8.7
5
Not enough data
7.3
5
Generative AI
8.2
35
8.5
14
8.2
34
8.6
14
7.1
35
7.6
14
Communication
9.3
101
|
Verified
8.9
169
9.2
100
|
Verified
8.6
182
8.4
75
|
Verified
8.5
124
9.3
88
|
Verified
8.6
122
8.7
61
|
Verified
8.6
96
Internal Use
8.4
102
|
Verified
8.5
129
8.8
92
|
Verified
8.9
152
8.3
82
|
Verified
8.7
113
8.8
82
|
Verified
8.7
135
8.8
91
|
Verified
8.8
143
8.9
91
|
Verified
8.7
165
Generative AI
7.2
24
8.3
5
Self-Service Experience
8.5
46
8.6
161
8.3
45
8.4
153
6.7
36
8.3
118
8.3
31
7.8
136
7.9
35
8.3
152
Self-Service Platform
7.9
34
8.5
148
7.9
35
8.4
171
6.9
31
7.9
141
8.4
35
8.8
173
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.8(won by 1.1)
7
7.7
13
8.8(won by 1.0)
7
7.8
13
Process
8.1
16
8.7(won by 0.6)
148
8.2
14
9.1(won by 0.9)
177
8.7
14
9.2(won by 0.5)
175
Channels
9.1
18
9.4(won by 0.3)
176
9.4(won by 0.6)
18
8.8
167
9.6(won by 0.6)
19
9.0
149
7.6
11
8.2(won by 0.6)
91
8.8(won by 0.5)
12
8.3
94
Insight
8.6(won by 0.2)
12
8.4
112
8.6(won by 0.1)
15
8.5
144
8.6
18
8.7(won by 0.1)
115
9.6(won by 0.6)
16
9.0
141
Generative AI
7.8
12
9.0
5
7.9
12
9.0
5
Conversational AI - Conversational Commerce Platforms
Not enough data
6.7
5
Not enough data
Not enough data
Not enough data
6.7
5
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
9.4
6
Not enough data
9.0
5
Not enough data
Not enough data
Not enough data
8.1
7
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
7.3
5
Not enough data
7.2
6
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Crisp and Gorgias are categorized as Digital Customer Service Platforms, Social Customer Service, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Crisp is categorized as Shared Inbox
Gorgias is categorized as Customer Service Automation, Conversational Support, AI Sales Assistant, Conversational Marketing, AI Customer Support Agents, and Conversational Commerce Platforms
Reviews
Reviewers' Company Size
Crisp
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Gorgias
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
27.5%
Information Technology and Services
6.7%
Internet
5.6%
Marketing and Advertising
5.1%
Leisure, Travel & Tourism
4.5%
Other
50.6%
Retail
21.4%
Apparel & Fashion
15.2%
Consumer Goods
11.7%
Food & Beverages
10.2%
Consumer Services
7.0%
Other
34.5%
Alternatives
Discussions
Is crisp chat free?
2 Comments
TT
Crisp has a Basic plan that includes two seats and limited features. However, if you need a team to communicate with website visitors and help them, Basic...Read more
How do you measure success of customer support using Crisp?
1 Comment
PC
Best customer support I have had so far for a tool that we pay less than 10k a yearRead more
What is crisp chat?
1 Comment
WC
Simply-put, its a live chat software/service that you can embed in your site.
By far the best option I've used to date. The live support or "Magic...Read more
What does gorgias integrate with?
2 Comments
LL
My understanding is Gorgias can integrate with most apps as an HTTP connection (webhook) as long as there is an API capability. They also have a list of...Read more
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