# Crisp vs Gorgias Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Gorgias excels in providing a seamless user experience, particularly with its intuitive setup process and effective automation features. Users appreciate how easy it is to manage customer interactions from a single dashboard, which helps streamline workflows and keeps everything organized.
- **Users say** Crisp offers great value for its features, especially for small businesses. Reviewers highlight the platform's clean and powerful user interface, which supports a wide range of functions, making it a versatile tool for various business needs.
- **According to verified reviews** , Gorgias stands out for its strong ticket management capabilities, with users noting that it significantly improves the efficiency of handling customer inquiries. The platform's ability to automate responses and keep track of tickets has been particularly praised.
- **Reviewers mention** that Crisp's customer support is a major strength, with many users describing the team as responsive and friendly. This level of support is crucial for businesses that may need assistance during implementation or when troubleshooting issues.
- **G2 reviewers highlight** that while Crisp has a solid feature set, Gorgias' integrations and automation tools provide a more comprehensive solution for managing customer service across multiple channels, which can be a game-changer for businesses looking to consolidate their support efforts.
- **Users report** that Crisp's free entry-level pricing is a significant advantage for small businesses, allowing them to access essential features without a financial commitment. In contrast, Gorgias' starting price may be a barrier for some, despite its robust capabilities.



| | Crisp | Gorgias | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 197 | 560 | 
| **Largest Market Segment** | Small-Business (87.9% of reviews) | Small-Business (80.9% of reviews) | 
| **Entry Level Price** | Free | $10.00 | 

---
## Top Pros & Cons

### Crisp

Pros:
- Customer Support (30 reviews)
- Features (28 reviews)

Cons:
- Missing Features (10 reviews)
- Limited Features (7 reviews)

### Gorgias

Pros:
- Ease of Use (28 reviews)
- Integrations (22 reviews)

Cons:
- Learning Curve (8 reviews)
- Missing Features (7 reviews)

---
## Ratings Comparison
| Rating | Crisp | Gorgias | 
|---|---|---|
  | **Meets Requirements** | 8.8 (154 reviews) | 8.9 (418 reviews) | 
  | **Ease of Use** | 9.0 (159 reviews) | 9.1 (424 reviews) | 
  | **Ease of Setup** | 8.9 (132 reviews) | 8.8 (234 reviews) | 
  | **Ease of Admin** | 8.8 (104 reviews) | 9.2 (209 reviews) | 
  | **Quality of Support** | 9.1 (154 reviews) | 9.1 (402 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.9 (104 reviews) | 9.4 (204 reviews) | 
  | **Product Direction (% positive)** | 9.1 (147 reviews) | 8.9 (375 reviews) | 

---
## Pricing

### Crisp

#### Entry-Level Pricing

Plan: Free 

Price: Free

Description: For personal websites and anyone who wants a basic website chat widget to communicate with visitors.

Key Features:
- 2 operators included (Forever free !!!)
- ∞ visitors & messages
- No ads - no data resold

[Browse all 4 editions](https://www.g2.com/products/crisp/pricing)

#### Free Trial

Yes

### Gorgias

#### Entry-Level Pricing

Plan: Starter

Price: $10.00

Description: Includes 50 tickets/mo, +$0.40 for each extra ticket

Key Features:
- Unlimited users
- Facebook & Instagram integrations
-   Live chat & chat campaigns 

[Browse all 5 editions](https://www.g2.com/products/gorgias/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Crisp** | 8.7/10 | 116 |
| **Gorgias** | 8.4/10 | 249 |

#### Ticket and Case Management

| Feature | Crisp | Gorgias | 
|---|---|---|
| **Ticket creation user experience** | 8.6 (45 reviews) | 9.0 (184 reviews) | 
| **Ticket response user experience** | 8.8 (46 reviews) ✓ Verified | 9.1 (185 reviews) | 
| **Workflow** | 8.6 (47 reviews) ✓ Verified | 8.9 (183 reviews) | 
| **Response Automation** | 8.5 (45 reviews) ✓ Verified | 8.6 (173 reviews) | 
| **SLA Management** | 7.7 (38 reviews) | 8.3 (133 reviews) | 
| **Attachments/Screencasts** | 8.9 (46 reviews) ✓ Verified | 8.7 (168 reviews) | 
| **Ticket Collaboration** | 8.9 (46 reviews) | 9.0 (172 reviews) | 
| **Customer and Contacts Database** | 8.8 (39 reviews) ✓ Verified | 8.8 (171 reviews) | 

#### Generative AI

| Feature | Crisp | Gorgias | 
|---|---|---|
| **AI Text Generation** | 8.3 (24 reviews) | 7.4 (7 reviews) | 
| **AI Text Summarization** | 8.2 (24 reviews) | 7.4 (7 reviews) | 

#### Agentic AI - Help Desk

| Feature | Crisp | Gorgias | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.5 (6 reviews) | 
| **Natural Language Interaction** | Not enough data | 6.9 (6 reviews) | 
| **Proactive Assistance** | Not enough data | 7.5 (6 reviews) | 

#### Communication Channels

| Feature | Crisp | Gorgias | 
|---|---|---|
| **Customer Portal** | 9.1 (44 reviews) ✓ Verified | 9.0 (148 reviews) | 
| **Email to Case** | 9.2 (44 reviews) ✓ Verified | 9.1 (159 reviews) | 
| **Chat/Live Support** | 9.6 (51 reviews) ✓ Verified | 8.8 (152 reviews) | 
| **Social Integration** | 9.2 (45 reviews) ✓ Verified | 8.6 (159 reviews) | 
| **Voice** | 8.2 (35 reviews) | 8.2 (93 reviews) | 

#### Platform

| Feature | Crisp | Gorgias | 
|---|---|---|
| **Mobile User Support** | 8.6 (53 reviews) ✓ Verified | 7.3 (102 reviews) | 
| **Customization ** | 8.3 (103 reviews) ✓ Verified | 8.5 (134 reviews) | 
| **User, Role, and Access Management** | 8.8 (56 reviews) ✓ Verified | 8.9 (145 reviews) | 
| **Integration** | 8.9 (51 reviews) ✓ Verified | 8.7 (143 reviews) | 
| **Reporting** | 8.2 (51 reviews) ✓ Verified | 8.2 (136 reviews) | 
| **Dashboards** | 8.5 (52 reviews) ✓ Verified | 8.3 (139 reviews) | 

### Conversational Marketing

| Product | Score | Reviews |
|---|---|---|
| **Crisp** | N/A | N/A |
| **Gorgias** | N/A | N/A |

#### Messenger

| Feature | Crisp | Gorgias | 
|---|---|---|
| **Sequencing** | Not enough data | Not enough data | 
| **AI** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Customization Interface** | Not enough data | Not enough data | 

#### Channels

| Feature | Crisp | Gorgias | 
|---|---|---|
| **Social Media** | Not enough data | Not enough data | 
| **Website** | Not enough data | Not enough data | 
| **Text Message (SMS)** | Not enough data | Not enough data | 
| **Voice Assistants** | Not enough data | Not enough data | 
| **Other** | Not enough data | Not enough data | 

#### Customers

| Feature | Crisp | Gorgias | 
|---|---|---|
| **Targeting** | Not enough data | Not enough data | 
| **Profiles** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 
| **Lead Gathering** | Not enough data | Not enough data | 
| **Sales Conversion** | Not enough data | Not enough data | 

#### Agentic AI - Conversational Marketing

| Feature | Crisp | Gorgias | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **Crisp** | N/A | N/A |
| **Gorgias** | N/A | N/A |

#### Lead Facilitation

| Feature | Crisp | Gorgias | 
|---|---|---|
| **Customer-facing Chatbot** | Not enough data | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | 
| **Lead Follow-up** | Not enough data | Not enough data | 
| **Meeting Scheduling ** | Not enough data | Not enough data | 

#### Organization

| Feature | Crisp | Gorgias | 
|---|---|---|
| **Opportunity and Pipeline Management ** | Not enough data | Not enough data | 
| **Data Entry** | Not enough data | Not enough data | 
| **Integrations / APIs** | Not enough data | Not enough data | 

#### Performance Analysis

| Feature | Crisp | Gorgias | 
|---|---|---|
| **Coaching ** | Not enough data | Not enough data | 
| **Peformance Tracking** | Not enough data | Not enough data | 

#### Sales Analysis

| Feature | Crisp | Gorgias | 
|---|---|---|
| **ROI Forecasting ** | Not enough data | Not enough data | 
| **Sales Forecasting ** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Crisp | Gorgias | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - AI Sales Assistant

| Feature | Crisp | Gorgias | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **Crisp** | 8.2/10 | 17 |
| **Gorgias** | N/A | N/A |

#### Productivity Tools

| Feature | Crisp | Gorgias | 
|---|---|---|
| **Notes** | 8.9 (16 reviews) | Not enough data | 
| **Internal Discussion** | 8.4 (16 reviews) | Not enough data | 
| **Assignments and Tasks** | 7.9 (16 reviews) | Not enough data | 
| **Workflows** | 8.5 (16 reviews) | Not enough data | 
| **Templates** | 8.5 (16 reviews) | Not enough data | 
| **Integrations** | 8.3 (16 reviews) | Not enough data | 
| **Tagging System** | 8.5 (16 reviews) | Not enough data | 

#### Analytics

| Feature | Crisp | Gorgias | 
|---|---|---|
| **Trends** | 7.4 (16 reviews) | Not enough data | 
| **Performance Tracking** | 7.9 (16 reviews) | Not enough data | 
| **Email Tracking** | 7.8 (16 reviews) | Not enough data | 

#### Agentic AI - Shared Inbox

| Feature | Crisp | Gorgias | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Crisp** | N/A | N/A |
| **Gorgias** | N/A | N/A |

#### Conversational Platform

| Feature | Crisp | Gorgias | 
|---|---|---|
| **Personalization** | Not enough data | Not enough data | 
| **Omnichannel** | Not enough data | Not enough data | 
| **Contextual Engagement** | Not enough data | Not enough data | 
| **Proactive Engagement** | Not enough data | Not enough data | 

#### Support Automation

| Feature | Crisp | Gorgias | 
|---|---|---|
| **Intelligent Routing** | Not enough data | Not enough data | 
| **Seamless Escalation** | Not enough data | Not enough data | 
| **Transcripts** | Not enough data | Not enough data | 
| **Self-Serve Support** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Crisp | Gorgias | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **Crisp** | N/A | N/A |
| **Gorgias** | 8.4/10 | 7 |

#### Customer Support

| Feature | Crisp | Gorgias | 
|---|---|---|
| **Text** | Not enough data | 8.0 (5 reviews) | 
| **Speech** | Not enough data | 7.3 (5 reviews) | 
| **Knowledge Base** | Not enough data | 8.7 (5 reviews) | 

#### Automation

| Feature | Crisp | Gorgias | 
|---|---|---|
| **Ticket Resolution** | Not enough data | 8.9 (6 reviews) | 
| **Customization** | Not enough data | 8.9 (6 reviews) | 
| **Intelligent Routing** | Not enough data | 8.7 (5 reviews) | 

#### Artificial Intelligence

| Feature | Crisp | Gorgias | 
|---|---|---|
| **Learning** | Not enough data | 8.9 (6 reviews) | 
| **Language** | Not enough data | 8.7 (5 reviews) | 
| **Conversational AI** | Not enough data | 7.3 (5 reviews) | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Crisp** | 8.6/10 | 124 |
| **Gorgias** | 8.6/10 | 246 |

#### Generative AI

| Feature | Crisp | Gorgias | 
|---|---|---|
| **AI Text Generation** | 8.0 (38 reviews) | 8.5 (14 reviews) | 
| **AI Text Summarization** | 8.2 (34 reviews) | 8.6 (14 reviews) | 
| **AI Text-to-Speech** | 7.1 (35 reviews) | 7.6 (14 reviews) | 

#### Communication

| Feature | Crisp | Gorgias | 
|---|---|---|
| **Pop-up Chat** | 9.3 (102 reviews) ✓ Verified | 8.9 (170 reviews) | 
| **Notifications** | 9.2 (100 reviews) ✓ Verified | 8.6 (182 reviews) | 
| **Targeted Emails** | 8.4 (75 reviews) ✓ Verified | 8.5 (124 reviews) | 
| **In-App Messaging** | 9.3 (88 reviews) ✓ Verified | 8.6 (122 reviews) | 
| **Co-Browsing** | 8.7 (61 reviews) ✓ Verified | 8.6 (96 reviews) | 

####  Internal Use

| Feature | Crisp | Gorgias | 
|---|---|---|
| **Customization ** | 8.3 (103 reviews) ✓ Verified | 8.5 (134 reviews) | 
| **Conversation Archiving** | 8.8 (92 reviews) ✓ Verified | 8.9 (152 reviews) | 
| **Lead Development** | 8.3 (82 reviews) ✓ Verified | 8.7 (113 reviews) | 
| **Knowledge Base** | 8.7 (86 reviews) ✓ Verified | 8.8 (136 reviews) | 
| **Team Inbox ** | 8.8 (94 reviews) ✓ Verified | 8.8 (143 reviews) | 
| **Customer Profiles** | 8.9 (91 reviews) ✓ Verified | 8.7 (165 reviews) | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Crisp** | 7.8/10 | 50 |
| **Gorgias** | 8.3/10 | 195 |

#### Generative AI

| Feature | Crisp | Gorgias | 
|---|---|---|
| **AI Text Summarization** | 7.2 (24 reviews) | 8.3 (5 reviews) | 

#### Self-Service Experience

| Feature | Crisp | Gorgias | 
|---|---|---|
| **Knowledge Base** | 8.5 (46 reviews) | 8.6 (161 reviews) | 
| **Searchable Articles** | 8.3 (45 reviews) | 8.4 (153 reviews) | 
| **Community Forums** | 6.7 (36 reviews) | 8.3 (118 reviews) | 
| **Mobile Optimization** | 8.3 (31 reviews) | 7.8 (136 reviews) | 
| **Personalization** | 7.9 (35 reviews) | 8.3 (152 reviews) | 

#### Self-Service Platform

| Feature | Crisp | Gorgias | 
|---|---|---|
| **Branding** | 7.9 (34 reviews) | 8.5 (148 reviews) | 
| **Automation** | 7.9 (35 reviews) | 8.4 (171 reviews) | 
| **Artificial Intelligence** | 7.0 (32 reviews) | 7.9 (141 reviews) | 
| **Integrations** | 8.4 (36 reviews) | 8.8 (173 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Crisp | Gorgias | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Crisp** | 8.7/10 | 21 |
| **Gorgias** | 8.6/10 | 187 |

#### Generative AI

| Feature | Crisp | Gorgias | 
|---|---|---|
| **AI Text Generation** | 8.8 (7 reviews) | 7.7 (13 reviews) | 
| **AI Text Summarization** | 8.8 (7 reviews) | 7.8 (13 reviews) | 

#### Process

| Feature | Crisp | Gorgias | 
|---|---|---|
| **Mentions** | 8.1 (16 reviews) | 8.7 (148 reviews) | 
| **Tickets** | 8.2 (14 reviews) | 9.1 (178 reviews) | 
| **Macros** | 8.7 (14 reviews) | 9.3 (176 reviews) | 

#### Channels

| Feature | Crisp | Gorgias | 
|---|---|---|
| **Email** | 9.1 (18 reviews) | 9.4 (177 reviews) | 
| **Social** | 9.4 (18 reviews) | 8.8 (168 reviews) | 
| **Live Chat** | 9.6 (19 reviews) | 9.0 (149 reviews) | 
| **Phone** | 7.6 (11 reviews) | 8.2 (91 reviews) | 
| **Text** | 8.8 (12 reviews) | 8.3 (94 reviews) | 

#### Insight

| Feature | Crisp | Gorgias | 
|---|---|---|
| **Surveys** | 8.6 (12 reviews) | 8.4 (112 reviews) | 
| **Reporting** | 8.6 (15 reviews) | 8.5 (144 reviews) | 
| **Visitor Activity** | 8.6 (18 reviews) | 8.7 (115 reviews) | 
| **Help Desk** | 9.6 (16 reviews) | 9.0 (141 reviews) | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Crisp** | 7.9/10 | 12 |
| **Gorgias** | N/A | N/A |

#### Generative AI

| Feature | Crisp | Gorgias | 
|---|---|---|
| **AI Text Generation** | 7.8 (12 reviews) | 9.0 (5 reviews) | 
| **AI Text Summarization** | 7.9 (12 reviews) | 9.0 (5 reviews) | 

### Conversational Commerce Platforms

| Product | Score | Reviews |
|---|---|---|
| **Crisp** | N/A | N/A |
| **Gorgias** | 8.0/10 | 24 |

#### Conversational AI - Conversational Commerce Platforms

| Feature | Crisp | Gorgias | 
|---|---|---|
| **AI chatbots** | Not enough data | 7.1 (11 reviews) | 
| **Messaging and Notifications** | Not enough data | 8.3 (6 reviews) | 
| **AI agents ** | Not enough data | 6.7 (11 reviews) | 
| **Voice assistants** | Not enough data | 5.8 (6 reviews) | 
| **Communication apps** | Not enough data | 6.4 (6 reviews) | 

#### Platform integration - Conversational Commerce Platforms

| Feature | Crisp | Gorgias | 
|---|---|---|
| **Ecommerce stores** | Not enough data | 9.7 (11 reviews) | 
| **Sales channels** | Not enough data | 9.3 (7 reviews) | 
| **Payment Platform** | Not enough data | 6.3 (5 reviews) | 
| **Internal tools** | Not enough data | 8.1 (12 reviews) | 

#### Analytics and Reporting - Conversational Commerce Platforms

| Feature | Crisp | Gorgias | 
|---|---|---|
| **Conversational analytics** | Not enough data | 7.0 (10 reviews) | 
| **Advance reporting** | Not enough data | 6.8 (10 reviews) | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Crisp** | N/A | N/A |
| **Gorgias** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Crisp | Gorgias | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Crisp | Gorgias | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | 

#### Automation

| Feature | Crisp | Gorgias | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 

#### Autonomy

| Feature | Crisp | Gorgias | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Crisp** | N/A | N/A |
| **Gorgias** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Crisp | Gorgias | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (5):** [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Live Chat Software](https://www.g2.com/categories/live-chat), [Help Desk Software](https://www.g2.com/categories/help-desk), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service)

**Unique to Crisp (1):** [Shared Inbox Software](https://www.g2.com/categories/shared-inbox)

**Unique to Gorgias (6):** [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Conversational Commerce Platforms](https://www.g2.com/categories/conversational-commerce-platforms)


---
## Reviewer Demographics

### By Company Size

| Segment | Crisp | Gorgias | 
|---|---|---|
| **Small-Business** | 87.9% | 80.9% | 
| **Mid-Market** | 12.1% | 18.2% | 
| **Enterprise** | 0% | 0.9% | 

### By Industry

#### Crisp

- **Computer Software:** 27.7%
- **Information Technology and Services:** 7.1%
- **Marketing and Advertising:** 6.0%
- **Internet:** 5.4%
- **Leisure, Travel & Tourism:** 4.3%
- **Financial Services:** 3.8%
- **Insurance:** 2.7%
- **Telecommunications:** 2.2%
- **Hospital & Health Care:** 2.2%
- **Retail:** 2.2%
- **Other:** 36.4%

#### Gorgias

- **Retail:** 21.4%
- **Apparel & Fashion:** 14.9%
- **Consumer Goods:** 11.6%
- **Food & Beverages:** 10.0%
- **Consumer Services:** 6.8%
- **Health, Wellness and Fitness:** 5.9%
- **Cosmetics:** 5.4%
- **Sporting Goods:** 2.8%
- **Luxury Goods & Jewelry:** 2.6%
- **Food Production:** 2.0%
- **Other:** 16.6%

---
## Alternatives

### Alternatives to Crisp

- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3858 reviews)
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### Alternatives to Gorgias

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- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1906 reviews)
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- [Re:amaze](https://www.g2.com/products/re-amaze/reviews) — 4.6/5 stars (140 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7341 reviews)

---
## Top Discussions

### Crisp

- Title: [Is crisp chat free?](https://www.g2.com/discussions/is-crisp-chat-free) — 2 comments
  > **Top comment:** "Crisp has a Basic plan that includes two seats and limited features. However, if you need a team to communicate with website visitors and help them, Basic..."
- Title: [What is crisp chat?](https://www.g2.com/discussions/what-is-crisp-chat) — 1 comment
  > **Top comment:** "Simply-put, its a live chat software/service that you can embed in your site.

By far the best option I've used to date.  The live support or "Magic..."
- Title: [How do you measure success of customer support using Crisp?](https://www.g2.com/discussions/29935-how-do-you-measure-success-of-customer-support-using-crisp) — 1 comment
  > **Top comment:** "Best customer support I have had so far for a tool that we pay less than 10k a year"

### Gorgias

- Title: [Is gorgias worth?](https://www.g2.com/discussions/is-gorgias-worth) — 2 comments
  > **Top comment:** "Depending on your business size Gorgias is worth the investment. I started with the Basic plan which was $60 a month and it was worth every penny. Unlike..."
- Title: [What does gorgias integrate with?](https://www.g2.com/discussions/what-does-gorgias-integrate-with) — 2 comments
  > **Top comment:** "My understanding is Gorgias can integrate with most apps as an HTTP  connection (webhook)  as long as there is an API  capability. They also have a list of..."
- Title: [Is gorgias a CRM tool?](https://www.g2.com/discussions/is-gorgias-a-crm-tool) — 2 comments
  > **Top comment:** "Yes"
- Title: [What is gorgias software?](https://www.g2.com/discussions/what-is-gorgias-software) — 2 comments
  > **Top comment:** "It is a customer service ticketing software"
- Title: [What is the next big feature that we can expect from this great platform?](https://www.g2.com/discussions/what-is-the-next-big-feature-that-we-can-expect-from-this-great-platform) — 1 comment, 1 upvote
  > **Top comment:** "Comment deleted by user."

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/crisp-vs-gorgias)