# Cresta vs LivePerson Comparison
---
## AI Generated Summary
- **G2 reviewers report** that LivePerson excels in providing a comprehensive AI support system that enhances customer engagement across various communication channels. Users appreciate the platform's ability to automate interactions, making it easier to track progress towards KPIs with useful data and metrics.
- **Users say** that Cresta's real-time coaching feature significantly boosts productivity, especially for mid-level representatives. The ability to receive immediate prompts during conversations allows users to improve their performance without waiting for post-call reviews, which many find invaluable.
- **Reviewers mention** that LivePerson has a higher overall satisfaction score compared to Cresta, indicating a more favorable user experience. The platform's intuitive design and robust features contribute to a smoother workflow, making it a preferred choice for many businesses.
- **According to verified reviews** , Cresta stands out for its quick turnaround on support queries and feature implementations. Users have noted that the responsiveness of the support team enhances their overall experience, making it easier to adapt the software to their needs.
- **G2 reviewers highlight** that while LivePerson has a solid market presence, Cresta's focus on real-time insights and AI-driven suggestions provides a unique advantage in coaching and training scenarios. Users find the LIVE view and Cresta Director particularly helpful for enhancing conversation quality.
- **Users express mixed feelings** about the ease of use between the two platforms. While Cresta scores higher in this area, LivePerson's extensive features and capabilities sometimes lead to a steeper learning curve, which can be a consideration for teams looking for a more straightforward solution.



| | Cresta | LivePerson | 
|---|---|---|
| **Star Rating** | 4.2 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 43 | 207 | 
| **Largest Market Segment** | Mid-Market (45.2% of reviews) | Mid-Market (43.3% of reviews) | 
| **Entry Level Price** | No pricing available | Contact Us | 

---
## Top Pros & Cons

### Cresta

Pros:
- Call Recording (2 reviews)
- Ease of Use (2 reviews)

Cons:
- AI Inaccuracy (2 reviews)
- Poor Understanding (2 reviews)

### LivePerson

Pros:
- Features (35 reviews)
- Ease of Use (31 reviews)

Cons:
- Learning Curve (21 reviews)
- Complexity (14 reviews)

---
## Ratings Comparison
| Rating | Cresta | LivePerson | 
|---|---|---|
  | **Meets Requirements** | 8.4 (31 reviews) | 8.5 (167 reviews) | 
  | **Ease of Use** | 9.1 (31 reviews) | 8.4 (169 reviews) | 
  | **Ease of Setup** | 8.0 (10 reviews) | 8.0 (95 reviews) | 
  | **Ease of Admin** | 8.7 (10 reviews) | 8.1 (79 reviews) | 
  | **Quality of Support** | 8.8 (31 reviews) | 8.3 (165 reviews) | 
  | **Has the product been a good partner in doing business?** | 10.0 (9 reviews) | 8.0 (81 reviews) | 
  | **Product Direction (% positive)** | 8.3 (28 reviews) | 5.6 (163 reviews) | 

---
## Pricing

### Cresta

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### LivePerson

#### Entry-Level Pricing

Plan: Bronze

Price: Contact Us

Description: Boost agent efficiency with a messaging-first workspace

Key Features:
- Agent & Supervisor Experience: Includes multi-channel agent workspace, cobrowse, secure forms to optimize agent productivity and customer experience.
- Administrative Experience: Includes management console, campaign builder, and allow admins to create and manage users and skills.
- Communication Channels: Includes web, app, SMS, Email Connect, Whatsapp, Apple Messaging for Business, Messenger, Instagram, Google RCS Messaging, Google Business Messaging, Kakao Talk, Line, Viber, WeChat.  X (former Twitter) is supported with additional fees. Includes LivePerson Connect to Messaging (C2M) which is an IVR deflection solution that lets brands move voice calls to messages through the Conversational Cloud platform.

[Browse all 3 editions](https://www.g2.com/products/liveperson/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### Conversational Marketing

| Product | Score | Reviews |
|---|---|---|
| **Cresta** | N/A | N/A |
| **LivePerson** | N/A | N/A |

#### Messenger

| Feature | Cresta | LivePerson | 
|---|---|---|
| **Sequencing** | Not enough data | Not enough data | 
| **AI** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Customization Interface** | Not enough data | Not enough data | 

#### Channels

| Feature | Cresta | LivePerson | 
|---|---|---|
| **Social Media** | Not enough data | Not enough data | 
| **Website** | Not enough data | Not enough data | 
| **Text Message (SMS)** | Not enough data | Not enough data | 
| **Voice Assistants** | Not enough data | Not enough data | 
| **Other** | Not enough data | Not enough data | 

#### Customers

| Feature | Cresta | LivePerson | 
|---|---|---|
| **Targeting** | Not enough data | Not enough data | 
| **Profiles** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 
| **Lead Gathering** | Not enough data | Not enough data | 
| **Sales Conversion** | Not enough data | Not enough data | 

#### Agentic AI - Conversational Marketing

| Feature | Cresta | LivePerson | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Cresta** | N/A | N/A |
| **LivePerson** | N/A | N/A |

#### Call Analytics

| Feature | Cresta | LivePerson | 
|---|---|---|
| **Call Recording** | Not enough data | Not enough data | 
| **Machine Learning** | Not enough data | Not enough data | 
| **Call Analysis** | Not enough data | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | Cresta | LivePerson | 
|---|---|---|
| **Customer Scoring** | Not enough data | Not enough data | 
| **Speech-to-Text** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Cresta | LivePerson | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - Conversation Intelligence

| Feature | Cresta | LivePerson | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **Cresta** | N/A | N/A |
| **LivePerson** | N/A | N/A |

#### Quality Assurance

| Feature | Cresta | LivePerson | 
|---|---|---|
| **Evaluation** | Not enough data | Not enough data | 
| **Calibration** | Not enough data | Not enough data | 
| **Reports** | Not enough data | Not enough data | 

#### Engagement

| Feature | Cresta | LivePerson | 
|---|---|---|
| **Feedback** | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 
| **Training** | Not enough data | Not enough data | 

#### Performance

| Feature | Cresta | LivePerson | 
|---|---|---|
| **Integrations** | Not enough data | Not enough data | 
| **Compliance** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Cresta | LivePerson | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Natural Language Generation (NLG)

| Product | Score | Reviews |
|---|---|---|
| **Cresta** | N/A | N/A |
| **LivePerson** | N/A | N/A |

#### Data Ingestion

| Feature | Cresta | LivePerson | 
|---|---|---|
| **Big Data Processing** | Not enough data | Not enough data | 
| **Unstructed Data Processing** | Not enough data | Not enough data | 
| **Processing of Various File Types** | Not enough data | Not enough data | 

#### Presentation

| Feature | Cresta | LivePerson | 
|---|---|---|
| **Report Creation** | Not enough data | Not enough data | 
| **Charts and Graphs** | Not enough data | Not enough data | 
| **Tailored Content** | Not enough data | Not enough data | 

#### System

| Feature | Cresta | LivePerson | 
|---|---|---|
| **Programming Language Support** | Not enough data | Not enough data | 
| **Drag and Drop** | Not enough data | Not enough data | 
| **Pre-Built Algorithms** | Not enough data | Not enough data | 
| **Customizable Models** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Cresta | LivePerson | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Cresta** | N/A | N/A |
| **LivePerson** | 8.4/10 | 70 |

#### Responses

| Feature | Cresta | LivePerson | 
|---|---|---|
| **Personalization** | Not enough data | 8.1 (55 reviews) | 
| **Route To Human** | Not enough data | 8.1 (58 reviews) | 
| **Natural Language Understanding (NLU)** | Not enough data | 8.3 (59 reviews) | 

#### Automation - AI Agents

| Feature | Cresta | LivePerson | 
|---|---|---|
| **Sales Follow-Up** | Not enough data | Not enough data | 
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Lead Generation** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 

#### Platform

| Feature | Cresta | LivePerson | 
|---|---|---|
| **Conversation Editor** | Not enough data | 8.6 (55 reviews) | 
| **Integration** | Not enough data | 8.7 (23 reviews) | 
| **Human-In-The-Loop** | Not enough data | 8.1 (56 reviews) | 

#### Autonomy -  AI Agents

| Feature | Cresta | LivePerson | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Cresta | LivePerson | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | 8.7 (5 reviews) | 
| **AI Text Summarization** | Feature Not Available | 8.7 (5 reviews) | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Cresta** | N/A | N/A |
| **LivePerson** | 8.7/10 | 26 |

#### Responses

| Feature | Cresta | LivePerson | 
|---|---|---|
| **Customization** | Not enough data | 8.6 (14 reviews) | 
| **Control** | Not enough data | 8.6 (14 reviews) | 
| **Route To Human** | Not enough data | 8.7 (17 reviews) | 
| **Menu bars** | Not enough data | 8.6 (13 reviews) | 
| **Drip sequences** | Not enough data | 8.7 (10 reviews) | 

#### Platform

| Feature | Cresta | LivePerson | 
|---|---|---|
| **Live chat** | Not enough data | 9.2 (15 reviews) | 
| **Integrations** | Not enough data | 9.0 (13 reviews) | 
| **Branding** | Not enough data | 8.7 (15 reviews) | 
| **Analytics** | Not enough data | 8.0 (15 reviews) | 
| **A/B testing** | Not enough data | 8.6 (12 reviews) | 
| **Role-based access** | Not enough data | 9.0 (12 reviews) | 
| **Collection of information** | Not enough data | 8.6 (12 reviews) | 

#### Generative AI

| Feature | Cresta | LivePerson | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.5 (9 reviews) | 
| **AI Text Summarization** | Not enough data | 8.9 (9 reviews) | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Cresta** | N/A | N/A |
| **LivePerson** | 8.2/10 | 26 |

#### Conversational Platform

| Feature | Cresta | LivePerson | 
|---|---|---|
| **Personalization** | Not enough data | 6.9 (19 reviews) | 
| **Omnichannel** | Not enough data | 8.2 (19 reviews) | 
| **Contextual Engagement** | Not enough data | 8.2 (16 reviews) | 
| **Proactive Engagement** | Not enough data | 8.5 (19 reviews) | 

#### Support Automation

| Feature | Cresta | LivePerson | 
|---|---|---|
| **Intelligent Routing** | Not enough data | 8.0 (18 reviews) | 
| **Seamless Escalation** | Not enough data | 8.1 (19 reviews) | 
| **Transcripts** | Not enough data | 8.7 (20 reviews) | 
| **Self-Serve Support** | Not enough data | 8.0 (20 reviews) | 

#### Generative AI

| Feature | Cresta | LivePerson | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.3 (10 reviews) | 
| **AI Text Summarization** | Not enough data | 8.7 (10 reviews) | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **Cresta** | N/A | N/A |
| **LivePerson** | 8.7/10 | 19 |

#### Customer Support

| Feature | Cresta | LivePerson | 
|---|---|---|
| **Text** | Not enough data | 8.6 (11 reviews) | 
| **Speech** | Not enough data | 8.9 (9 reviews) | 
| **Knowledge Base** | Not enough data | 8.6 (11 reviews) | 

#### Automation

| Feature | Cresta | LivePerson | 
|---|---|---|
| **Ticket Resolution** | Not enough data | 9.2 (10 reviews) | 
| **Customization** | Not enough data | 8.6 (11 reviews) | 
| **Intelligent Routing** | Not enough data | 8.5 (11 reviews) | 

#### Artificial Intelligence

| Feature | Cresta | LivePerson | 
|---|---|---|
| **Learning** | Not enough data | 8.3 (12 reviews) | 
| **Language** | Not enough data | 8.8 (11 reviews) | 
| **Conversational AI** | Not enough data | 8.8 (12 reviews) | 

### Bot Platforms

| Product | Score | Reviews |
|---|---|---|
| **Cresta** | N/A | N/A |
| **LivePerson** | 9.1/10 | 13 |

#### Generative AI

| Feature | Cresta | LivePerson | 
|---|---|---|
| **AI Text Generation** | Not enough data | 9.0 (8 reviews) | 
| **AI Text Summarization** | Not enough data | 9.2 (8 reviews) | 

#### Agentic AI - Bot Platforms

| Feature | Cresta | LivePerson | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Cresta** | N/A | N/A |
| **LivePerson** | 8.1/10 | 45 |

#### Generative AI

| Feature | Cresta | LivePerson | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.6 (9 reviews) | 
| **AI Text Summarization** | Not enough data | 8.0 (9 reviews) | 
| **AI Text-to-Speech** | Not enough data | 7.8 (9 reviews) | 

#### Communication

| Feature | Cresta | LivePerson | 
|---|---|---|
| **Pop-up Chat** | Not enough data | 9.0 (36 reviews) ✓ Verified | 
| **Notifications** | Not enough data | 8.8 (34 reviews) ✓ Verified | 
| **Targeted Emails** | Not enough data | 7.2 (19 reviews) | 
| **In-App Messaging** | Not enough data | 8.6 (28 reviews) ✓ Verified | 
| **Co-Browsing** | Not enough data | 8.4 (15 reviews) ✓ Verified | 

####  Internal Use

| Feature | Cresta | LivePerson | 
|---|---|---|
| **Customization ** | Not enough data | 7.6 (31 reviews) ✓ Verified | 
| **Conversation Archiving** | Not enough data | 7.9 (26 reviews) ✓ Verified | 
| **Lead Development** | Not enough data | 8.4 (22 reviews) ✓ Verified | 
| **Knowledge Base** | Not enough data | 7.7 (27 reviews) ✓ Verified | 
| **Team Inbox ** | Not enough data | 8.8 (23 reviews) ✓ Verified | 
| **Customer Profiles** | Not enough data | 7.5 (29 reviews) ✓ Verified | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Cresta** | N/A | N/A |
| **LivePerson** | 8.1/10 | 21 |

#### Generative AI

| Feature | Cresta | LivePerson | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Self-Service Experience

| Feature | Cresta | LivePerson | 
|---|---|---|
| **Knowledge Base** | Not enough data | 8.3 (16 reviews) | 
| **Searchable Articles** | Not enough data | 8.0 (9 reviews) | 
| **Community Forums** | Not enough data | 7.5 (8 reviews) | 
| **Mobile Optimization** | Not enough data | 8.2 (11 reviews) | 
| **Personalization** | Not enough data | 7.8 (12 reviews) | 

#### Self-Service Platform

| Feature | Cresta | LivePerson | 
|---|---|---|
| **Branding** | Not enough data | 7.9 (12 reviews) | 
| **Automation** | Not enough data | 8.2 (12 reviews) | 
| **Artificial Intelligence** | Not enough data | 8.3 (12 reviews) | 
| **Integrations** | Not enough data | 8.3 (9 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Cresta | LivePerson | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Cresta** | N/A | N/A |
| **LivePerson** | 7.8/10 | 13 |

#### Generative AI

| Feature | Cresta | LivePerson | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.0 (5 reviews) | 
| **AI Text Summarization** | Not enough data | 7.7 (5 reviews) | 

#### Process

| Feature | Cresta | LivePerson | 
|---|---|---|
| **Mentions** | Not enough data | 7.7 (5 reviews) | 
| **Tickets** | Not enough data | 7.6 (7 reviews) | 
| **Macros** | Not enough data | 7.5 (6 reviews) | 

#### Channels

| Feature | Cresta | LivePerson | 
|---|---|---|
| **Email** | Not enough data | 7.4 (7 reviews) | 
| **Social** | Not enough data | 8.1 (8 reviews) | 
| **Live Chat** | Not enough data | 8.1 (6 reviews) | 
| **Phone** | Not enough data | 7.8 (6 reviews) | 
| **Text** | Not enough data | 8.1 (6 reviews) | 

#### Insight

| Feature | Cresta | LivePerson | 
|---|---|---|
| **Surveys** | Not enough data | 8.1 (6 reviews) | 
| **Reporting** | Not enough data | 7.6 (7 reviews) | 
| **Visitor Activity** | Not enough data | 7.9 (7 reviews) | 
| **Help Desk** | Not enough data | 8.1 (7 reviews) | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Cresta** | N/A | N/A |
| **LivePerson** | N/A | N/A |

#### Generative AI

| Feature | Cresta | LivePerson | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### AI SDRs

| Product | Score | Reviews |
|---|---|---|
| **Cresta** | N/A | N/A |
| **LivePerson** | N/A | N/A |

#### Automation

| Feature | Cresta | LivePerson | 
|---|---|---|
| **Sales Follow-Up** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 
| **Lead Generation** | Not enough data | Not enough data | 
| **Customer Interaction Automation** | Not enough data | Not enough data | 

#### Autonomy

| Feature | Cresta | LivePerson | 
|---|---|---|
| **Problem Solving** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Independent Decision Making** | Not enough data | Not enough data | 

#### Outbound Sales

| Feature | Cresta | LivePerson | 
|---|---|---|
| **Follow-Up Scheduling** | Not enough data | Not enough data | 
| **Prospect Prioritization** | Not enough data | Not enough data | 
| **Multichannel Campaign Execution** | Not enough data | Not enough data | 
| **Personalized Outreach** | Not enough data | Not enough data | 
| **Outreach Performance Analytics** | Not enough data | Not enough data | 

#### Inbound Sales

| Feature | Cresta | LivePerson | 
|---|---|---|
| **Data Enrichment** | Not enough data | Not enough data | 
| **Inquiry Routing** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Real-Time Engagement** | Not enough data | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | 

### AI IT Agents

| Product | Score | Reviews |
|---|---|---|
| **Cresta** | N/A | N/A |
| **LivePerson** | N/A | N/A |

#### Automation - AI IT Agents

| Feature | Cresta | LivePerson | 
|---|---|---|
| **Document Processing** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 

#### Autonomy - AI IT Agents

| Feature | Cresta | LivePerson | 
|---|---|---|
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

#### IT Ticket Management - AI IT Agents

| Feature | Cresta | LivePerson | 
|---|---|---|
| **Ticket Status Updates** | Not enough data | Not enough data | 
| **SLA Monitoring** | Not enough data | Not enough data | 
| **Ticket Categorization** | Not enough data | Not enough data | 
| **Ticket Assignment** | Not enough data | Not enough data | 
| **Automated Ticket Creation** | Not enough data | Not enough data | 

#### IT Support Automation - AI IT Agents

| Feature | Cresta | LivePerson | 
|---|---|---|
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | 
| **Real-Time Troubleshooting** | Not enough data | Not enough data | 
| **User Self-Service Assistance** | Not enough data | Not enough data | 
| **Proactive Issue Detection** | Not enough data | Not enough data | 

### AI Voice Assistants

| Product | Score | Reviews |
|---|---|---|
| **Cresta** | N/A | N/A |
| **LivePerson** | N/A | N/A |

#### Voice Recognition - AI Voice Assistants

| Feature | Cresta | LivePerson | 
|---|---|---|
| **Voice Recognition** | Not enough data | Not enough data | 

#### Speech Synthesis - AI Voice Assistants

| Feature | Cresta | LivePerson | 
|---|---|---|
| **Speech Synthesis** | Not enough data | Not enough data | 
| **Customizable speech** | Not enough data | Not enough data | 
| **Multiple voice actions** | Not enough data | Not enough data | 

#### Security and privacy - AI Voice Assistants

| Feature | Cresta | LivePerson | 
|---|---|---|
| **Encrypted communication** | Not enough data | Not enough data | 

#### Compatibility - AI Voice Assistants

| Feature | Cresta | LivePerson | 
|---|---|---|
| **Cross platform compatibility** | Not enough data | Not enough data | 

### Conversational Commerce Platforms

| Product | Score | Reviews |
|---|---|---|
| **Cresta** | N/A | N/A |
| **LivePerson** | N/A | N/A |

#### Conversational AI - Conversational Commerce Platforms

| Feature | Cresta | LivePerson | 
|---|---|---|
| **AI chatbots** | Not enough data | Not enough data | 
| **Messaging and Notifications** | Not enough data | Not enough data | 
| **AI agents ** | Not enough data | Not enough data | 
| **Voice assistants** | Not enough data | Not enough data | 
| **Communication apps** | Not enough data | Not enough data | 

#### Platform integration - Conversational Commerce Platforms

| Feature | Cresta | LivePerson | 
|---|---|---|
| **Ecommerce stores** | Not enough data | Not enough data | 
| **Sales channels** | Not enough data | Not enough data | 
| **Payment Platform** | Not enough data | Not enough data | 
| **Internal tools** | Not enough data | Not enough data | 

#### Analytics and Reporting - Conversational Commerce Platforms

| Feature | Cresta | LivePerson | 
|---|---|---|
| **Conversational analytics** | Not enough data | Not enough data | 
| **Advance reporting** | Not enough data | Not enough data | 

### SAP Store

| Product | Score | Reviews |
|---|---|---|
| **Cresta** | N/A | N/A |
| **LivePerson** | N/A | N/A |

#### Agentic AI - SAP Store

| Feature | Cresta | LivePerson | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Sales Coaching

| Product | Score | Reviews |
|---|---|---|
| **Cresta** | 8.6/10 | 27 |
| **LivePerson** | N/A | N/A |

#### Agentic AI - Sales Coaching

| Feature | Cresta | LivePerson | 
|---|---|---|
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Training

| Feature | Cresta | LivePerson | 
|---|---|---|
| **Knowledge Base** | 8.1 (24 reviews) | Not enough data | 
| **Coaching Materials** | 8.7 (22 reviews) | Not enough data | 
| **Playbook Creation** | Feature Not Available | Not enough data | 
| **Video Record** | Feature Not Available | Not enough data | 

#### Feedback

| Feature | Cresta | LivePerson | 
|---|---|---|
| **Review** | 8.7 (22 reviews) | Not enough data | 
| **Scorecard** | 8.5 (19 reviews) | Not enough data | 
| **Coaching Card** | 9.0 (19 reviews) | Not enough data | 
| **Leaderboard** | 8.6 (19 reviews) | Not enough data | 
| **Real-Time Updates** | 8.9 (20 reviews) | Not enough data | 
| **Notifications** | 8.1 (19 reviews) | Not enough data | 
| **Competition** | 8.4 (17 reviews) | Not enough data | 

#### Generative AI

| Feature | Cresta | LivePerson | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Cresta** | N/A | N/A |
| **LivePerson** | 9.2/10 | 23 |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Cresta | LivePerson | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | 9.2 (6 reviews) | 
| **Contextual Response Generation** | Not enough data | 9.2 (6 reviews) | 
| **Sentiment Analysis** | Not enough data | 9.2 (6 reviews) | 
| **Knowledge Base Utilization** | Not enough data | 9.2 (6 reviews) | 
| **Multilingual Support** | Not enough data | 9.2 (6 reviews) | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Cresta | LivePerson | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | 9.4 (6 reviews) | 
| **Feedback Collection** | Not enough data | 9.2 (6 reviews) | 
| **Escalation Handling** | Not enough data | 9.2 (6 reviews) | 
| **Workflow Optimization** | Not enough data | 8.8 (8 reviews) | 

#### Automation

| Feature | Cresta | LivePerson | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | 9.3 (10 reviews) | 
| **Feedback Collection** | Not enough data | 9.2 (6 reviews) | 
| **Document Processing** | Not enough data | 9.2 (6 reviews) | 

#### Autonomy

| Feature | Cresta | LivePerson | 
|---|---|---|
| **Independent Decision Making** | Not enough data | 9.2 (6 reviews) | 
| **Adaptive Responses** | Not enough data | 9.4 (6 reviews) | 
| **Task Execution** | Not enough data | 9.4 (6 reviews) | 
| **Problem Solving** | Not enough data | 9.4 (6 reviews) | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Cresta** | N/A | N/A |
| **LivePerson** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Cresta | LivePerson | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (4):** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [Chatbots Software](https://www.g2.com/categories/chatbots), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations)

**Unique to Cresta (3):** [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Natural Language Generation (NLG) Software](https://www.g2.com/categories/natural-language-generation-nlg), [Sales Coaching Software](https://www.g2.com/categories/sales-coaching)

**Unique to LivePerson (13):** [Conversational Commerce Platforms](https://www.g2.com/categories/conversational-commerce-platforms), [AI IT Agents Software](https://www.g2.com/categories/ai-it-agents), [AI SDRs Software](https://www.g2.com/categories/ai-sdrs), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing), [Bot Platforms](https://www.g2.com/categories/bot-platforms), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Live Chat Software](https://www.g2.com/categories/live-chat), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [SAP Store Software](https://www.g2.com/categories/sap-store), [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants)


---
## Reviewer Demographics

### By Company Size

| Segment | Cresta | LivePerson | 
|---|---|---|
| **Small-Business** | 11.9% | 20.0% | 
| **Mid-Market** | 45.2% | 43.3% | 
| **Enterprise** | 42.9% | 36.7% | 

### By Industry

#### Cresta

- **Leisure, Travel & Tourism:** 21.4%
- **Hospitality:** 21.4%
- **Telecommunications:** 9.5%
- **Marketing and Advertising:** 7.1%
- **Information Technology and Services:** 7.1%
- **Consumer Services:** 7.1%
- **Computer Software:** 7.1%
- **Professional Training & Coaching:** 4.8%
- **Utilities:** 2.4%
- **Higher Education:** 2.4%
- **Other:** 9.5%

#### LivePerson

- **Internet:** 14.9%
- **Retail:** 14.4%
- **Telecommunications:** 7.7%
- **Information Technology and Services:** 5.5%
- **Computer Software:** 4.4%
- **Financial Services:** 4.4%
- **Insurance:** 3.9%
- **Apparel & Fashion:** 2.8%
- **Automotive:** 2.8%
- **Outsourcing/Offshoring:** 2.8%
- **Other:** 36.5%

---
## Alternatives

### Alternatives to Cresta

- [Balto](https://www.g2.com/products/balto/reviews) — 4.8/5 stars (587 reviews)
- [Observe.AI](https://www.g2.com/products/observe-ai/reviews) — 4.6/5 stars (233 reviews)
- [Gong](https://www.g2.com/products/gong/reviews) — 4.7/5 stars (6639 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Kore.AI](https://www.g2.com/products/kore-ai/reviews) — 4.6/5 stars (474 reviews)
- [Chorus by ZoomInfo](https://www.g2.com/products/chorus-by-zoominfo/reviews) — 4.5/5 stars (2994 reviews)
- [Convin.ai](https://www.g2.com/products/convin-ai/reviews) — 4.7/5 stars (548 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3851 reviews)
- [Outreach](https://www.g2.com/products/outreach/reviews) — 4.3/5 stars (3568 reviews)

### Alternatives to LivePerson

- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6936 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3851 reviews)
- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.4/5 stars (806 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews)
- [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) — 4.3/5 stars (736 reviews)
- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1256 reviews)
- [Lime Connect (formerly Userlike)](https://www.g2.com/products/lime-connect-formerly-userlike/reviews) — 4.4/5 stars (453 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1539 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3744 reviews)

---
## Top Discussions

### Cresta

No discussions available for this product.

### LivePerson

- Title: [how to use canned responses in LIveEngage if the hot keys combination is not working](https://www.g2.com/discussions/4254-how-to-use-canned-responses-in-liveengage-if-the-hot-keys-combination-is-not-working) — 2 comments, 1 upvote
  > **Top comment:** "I don't know but for a work around I would think using a word doc or PDF with the canned responses on them that you could copy and paste till liveengagr..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/cresta-vs-liveperson)