# Top 10 Cresta Alternatives & Competitors
**Average Rating:** 4.2/5
**Total Number of Reviews:** 43
The AI Customer Support Agents Software solutions below are the most common alternatives that users and reviewers compare with Cresta. AI Customer Support Agents Software is a widely used technology, and many people are seeking productive, quick software solutions with coaching card. Other important factors to consider when researching alternatives to Cresta include reliability and ease of use. The best overall Cresta alternative is Balto. Other similar apps like Cresta are Observe.AI, Gong, Genesys Cloud CX, and NICE CXone. Cresta alternatives can be found in [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents) but may also be in [Revenue AI Platforms](https://www.g2.com/categories/revenue-ai-platforms) or [Contact Center Software](https://www.g2.com/categories/contact-center).


## Best Paid & Free Alternatives to Cresta
  - [Balto](https://www.g2.com/products/balto/reviews)
  - [Observe.AI](https://www.g2.com/products/observe-ai/reviews)
  - [Gong](https://www.g2.com/products/gong/reviews)
  - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews)
  - [NICE CXone](https://www.g2.com/products/nice-cxone/reviews)
  - [Kore.AI](https://www.g2.com/products/kore-ai/reviews)
  - [Convin.ai](https://www.g2.com/products/convin-ai/reviews)
  - [Dialpad Support](https://www.g2.com/products/dialpad-support/reviews)
  - [Fin](https://www.g2.com/products/fin/reviews)
  - [Outreach](https://www.g2.com/products/outreach/reviews)

## Top 10 Alternatives to Cresta Recently Reviewed By G2 Community
Browse options below. Based on reviewer data, you can see how Cresta stacks up to the competition, check reviews from current & previous users in industries like Hospitality, Information Technology and Services, and Marketing and Advertising, and find the best product for your business.


  ### 1. [Balto](https://www.g2.com/products/balto/reviews)
By Balto
**Average Rating:** 4.8/5
**Total Reviews:** 593
Balto connects contact center agents with AI to enable better conversations that deliver results.


Reviewers say compared to Cresta, Balto is:
- Easier to set up
- Better at meeting requirements
- Better at support
Categories in common with Cresta: [Conversation Intelligence](https://www.g2.com/categories/conversation-intelligence), [Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance), [Natural Language Generation (NLG)](https://www.g2.com/categories/natural-language-generation-nlg), [Sales Coaching](https://www.g2.com/categories/sales-coaching), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations)

**Compare:** [Cresta vs Balto](https://www.g2.com/compare/balto-vs-cresta)
**Compare Balto with other alternatives:**
- [Balto vs Observe.AI](https://www.g2.com/compare/balto-vs-observe-ai)
- [Balto vs Gong](https://www.g2.com/compare/balto-vs-gong)
- [Balto vs Genesys Cloud CX](https://www.g2.com/compare/balto-vs-genesys-cloud-cx)
- [Balto vs NICE CXone](https://www.g2.com/compare/balto-vs-nice-cxone)
- [Balto vs Kore.AI](https://www.g2.com/compare/balto-vs-kore-ai)
- [Balto vs Convin.ai](https://www.g2.com/compare/balto-vs-convin-ai)
- [Balto vs Dialpad Support](https://www.g2.com/compare/balto-vs-dialpad-support)
- [Balto vs Fin](https://www.g2.com/compare/balto-vs-fin)
- [Balto vs Outreach](https://www.g2.com/compare/balto-vs-outreach)

  ### 2. [Observe.AI](https://www.g2.com/products/observe-ai/reviews)
By Observe.AI
**Average Rating:** 4.6/5
**Total Reviews:** 261
Observe.AI is the Conversation Intelligence Platform for Contact Centers that uncovers insights from 100% of customer interactions to maximize frontline team performance and drive outcomes across the business, from more sales to higher retention and better compliance.


Reviewers say compared to Cresta, Observe.AI is:
- Easier to set up
- Easier to admin
- Better at support
Categories in common with Cresta: [AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents), [Conversation Intelligence](https://www.g2.com/categories/conversation-intelligence), [Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations)

**Compare:** [Cresta vs Observe.AI](https://www.g2.com/compare/cresta-vs-observe-ai)
**Compare Observe.AI with other alternatives:**
- [Observe.AI vs Balto](https://www.g2.com/compare/balto-vs-observe-ai)
- [Observe.AI vs Gong](https://www.g2.com/compare/gong-vs-observe-ai)
- [Observe.AI vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-observe-ai)
- [Observe.AI vs NICE CXone](https://www.g2.com/compare/nice-cxone-vs-observe-ai)
- [Observe.AI vs Kore.AI](https://www.g2.com/compare/kore-ai-vs-observe-ai)
- [Observe.AI vs Convin.ai](https://www.g2.com/compare/convin-ai-vs-observe-ai)
- [Observe.AI vs Dialpad Support](https://www.g2.com/compare/dialpad-support-vs-observe-ai)
- [Observe.AI vs Fin](https://www.g2.com/compare/fin-vs-observe-ai)
- [Observe.AI vs Outreach](https://www.g2.com/compare/observe-ai-vs-outreach)

  ### 3. [Gong](https://www.g2.com/products/gong/reviews)
By Gong
**Average Rating:** 4.7/5
**Total Reviews:** 6,679
The patented Gong Revenue Intelligence Platform™ captures and understands every customer interaction, then delivers insights at scale, empowering revenue teams to make decisions based on data instead of opinions.


Reviewers say compared to Cresta, Gong is:
- Easier to set up
- Better at meeting requirements
- Better at support
Categories in common with Cresta: [Conversation Intelligence](https://www.g2.com/categories/conversation-intelligence), [Sales Coaching](https://www.g2.com/categories/sales-coaching)

**Compare:** [Cresta vs Gong](https://www.g2.com/compare/cresta-vs-gong)
**Compare Gong with other alternatives:**
- [Gong vs Balto](https://www.g2.com/compare/balto-vs-gong)
- [Gong vs Observe.AI](https://www.g2.com/compare/gong-vs-observe-ai)
- [Gong vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-gong)
- [Gong vs NICE CXone](https://www.g2.com/compare/gong-vs-nice-cxone)
- [Gong vs Kore.AI](https://www.g2.com/compare/gong-vs-kore-ai)
- [Gong vs Convin.ai](https://www.g2.com/compare/convin-ai-vs-gong)
- [Gong vs Dialpad Support](https://www.g2.com/compare/dialpad-support-vs-gong)
- [Gong vs Fin](https://www.g2.com/compare/fin-vs-gong)
- [Gong vs Outreach](https://www.g2.com/compare/gong-vs-outreach)

  ### 4. [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews)
By Genesys
**Average Rating:** 4.4/5
**Total Reviews:** 1,558
The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels.


Reviewers say compared to Cresta, Genesys Cloud CX is:
- Easier to set up
- Better at meeting requirements
Categories in common with Cresta: [AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents), [Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance), [Chatbots](https://www.g2.com/categories/chatbots), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations)

**Compare:** [Cresta vs Genesys Cloud CX](https://www.g2.com/compare/cresta-vs-genesys-cloud-cx)
**Compare Genesys Cloud CX with other alternatives:**
- [Genesys Cloud CX vs Balto](https://www.g2.com/compare/balto-vs-genesys-cloud-cx)
- [Genesys Cloud CX vs Observe.AI](https://www.g2.com/compare/genesys-cloud-cx-vs-observe-ai)
- [Genesys Cloud CX vs Gong](https://www.g2.com/compare/genesys-cloud-cx-vs-gong)
- [Genesys Cloud CX vs NICE CXone](https://www.g2.com/compare/genesys-cloud-cx-vs-nice-cxone)
- [Genesys Cloud CX vs Kore.AI](https://www.g2.com/compare/genesys-cloud-cx-vs-kore-ai)
- [Genesys Cloud CX vs Convin.ai](https://www.g2.com/compare/convin-ai-vs-genesys-cloud-cx)
- [Genesys Cloud CX vs Dialpad Support](https://www.g2.com/compare/dialpad-support-vs-genesys-cloud-cx)
- [Genesys Cloud CX vs Fin](https://www.g2.com/compare/fin-vs-genesys-cloud-cx)
- [Genesys Cloud CX vs Outreach](https://www.g2.com/compare/genesys-cloud-cx-vs-outreach)

  ### 5. [NICE CXone](https://www.g2.com/products/nice-cxone/reviews)
By NiCE
**Average Rating:** 4.3/5
**Total Reviews:** 1,730
NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes.


Reviewers say compared to Cresta, NICE CXone is:
- Better at meeting requirements
Categories in common with Cresta: [AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents), [Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance)

**Compare:** [Cresta vs NICE CXone](https://www.g2.com/compare/cresta-vs-nice-cxone)
**Compare NICE CXone with other alternatives:**
- [NICE CXone vs Balto](https://www.g2.com/compare/balto-vs-nice-cxone)
- [NICE CXone vs Observe.AI](https://www.g2.com/compare/nice-cxone-vs-observe-ai)
- [NICE CXone vs Gong](https://www.g2.com/compare/gong-vs-nice-cxone)
- [NICE CXone vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-nice-cxone)
- [NICE CXone vs Kore.AI](https://www.g2.com/compare/kore-ai-vs-nice-cxone)
- [NICE CXone vs Convin.ai](https://www.g2.com/compare/convin-ai-vs-nice-cxone)
- [NICE CXone vs Dialpad Support](https://www.g2.com/compare/dialpad-support-vs-nice-cxone)
- [NICE CXone vs Fin](https://www.g2.com/compare/fin-vs-nice-cxone)
- [NICE CXone vs Outreach](https://www.g2.com/compare/nice-cxone-vs-outreach)

  ### 6. [Kore.AI](https://www.g2.com/products/kore-ai/reviews)
By Kore.ai
**Average Rating:** 4.6/5
**Total Reviews:** 505
Kore.ai is a leading provider of advanced AI with a decade of experience in helping enterprises realize business value through the safe and responsible use of AI. The company’s innovative platform, no-code tools and solutions are used to deliver end-to-end customer and employee experiences from automated to human-assisted and to build generative AI-enabled applications. Kore.ai takes an open approach allowing companies to choose the LLMs and infrastructure that best meet their business needs. Trusted by over 200 partners and 400 Fortune 2000 companies, Kore.ai helps them navigate their AI strategy. The company has a strong patent portfolio in the AI space and has been recognized as a leader and an innovator by top analysts. Headquartered in Orlando Kore.ai has a network of offices to support customers including in India, the UK, the Middle East, Japan, South Korea, and Europe.


Reviewers say compared to Cresta, Kore.AI is:
- Easier to set up
- Better at meeting requirements
- Easier to admin
Categories in common with Cresta: [Chatbots](https://www.g2.com/categories/chatbots), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations)

**Compare:** [Cresta vs Kore.AI](https://www.g2.com/compare/cresta-vs-kore-ai)
**Compare Kore.AI with other alternatives:**
- [Kore.AI vs Balto](https://www.g2.com/compare/balto-vs-kore-ai)
- [Kore.AI vs Observe.AI](https://www.g2.com/compare/kore-ai-vs-observe-ai)
- [Kore.AI vs Gong](https://www.g2.com/compare/gong-vs-kore-ai)
- [Kore.AI vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-kore-ai)
- [Kore.AI vs NICE CXone](https://www.g2.com/compare/kore-ai-vs-nice-cxone)
- [Kore.AI vs Convin.ai](https://www.g2.com/compare/convin-ai-vs-kore-ai)
- [Kore.AI vs Dialpad Support](https://www.g2.com/compare/dialpad-support-vs-kore-ai)
- [Kore.AI vs Fin](https://www.g2.com/compare/fin-vs-kore-ai)
- [Kore.AI vs Outreach](https://www.g2.com/compare/kore-ai-vs-outreach)

  ### 7. [Convin.ai](https://www.g2.com/products/convin-ai/reviews)
By Convin
**Average Rating:** 4.7/5
**Total Reviews:** 549
Convin is an AI-backed Full-Stack Conversations QA platform for contact centers.


Reviewers say compared to Cresta, Convin.ai is:
- Easier to set up
- Better at meeting requirements
- Better at support
Categories in common with Cresta: [Conversation Intelligence](https://www.g2.com/categories/conversation-intelligence), [Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance)

**Compare:** [Cresta vs Convin.ai](https://www.g2.com/compare/convin-ai-vs-cresta)
**Compare Convin.ai with other alternatives:**
- [Convin.ai vs Balto](https://www.g2.com/compare/balto-vs-convin-ai)
- [Convin.ai vs Observe.AI](https://www.g2.com/compare/convin-ai-vs-observe-ai)
- [Convin.ai vs Gong](https://www.g2.com/compare/convin-ai-vs-gong)
- [Convin.ai vs Genesys Cloud CX](https://www.g2.com/compare/convin-ai-vs-genesys-cloud-cx)
- [Convin.ai vs NICE CXone](https://www.g2.com/compare/convin-ai-vs-nice-cxone)
- [Convin.ai vs Kore.AI](https://www.g2.com/compare/convin-ai-vs-kore-ai)
- [Convin.ai vs Dialpad Support](https://www.g2.com/compare/convin-ai-vs-dialpad-support)
- [Convin.ai vs Fin](https://www.g2.com/compare/convin-ai-vs-fin)
- [Convin.ai vs Outreach](https://www.g2.com/compare/convin-ai-vs-outreach)

  ### 8. [Dialpad Support](https://www.g2.com/products/dialpad-support/reviews)
By Dialpad
**Average Rating:** 4.4/5
**Total Reviews:** 707
Dialpad pushes the limits of Ai. As a pioneer in the space, we built the first Ai-powered customer intelligence platform that now serves as the foundation for all Dialpad products. We also created our own proprietary large language model (LLM), leveraging over six billion minutes of conversational data, to ensure optimal accuracy for features like Ai Recaps automated meeting summaries. Supported by notable investors such as Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence.


Reviewers say compared to Cresta, Dialpad Support is:
- Easier to set up
- Better at meeting requirements
- Easier to admin
Categories in common with Cresta: [AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents), [Conversation Intelligence](https://www.g2.com/categories/conversation-intelligence), [Sales Coaching](https://www.g2.com/categories/sales-coaching)

**Compare:** [Cresta vs Dialpad Support](https://www.g2.com/compare/cresta-vs-dialpad-support)
**Compare Dialpad Support with other alternatives:**
- [Dialpad Support vs Balto](https://www.g2.com/compare/balto-vs-dialpad-support)
- [Dialpad Support vs Observe.AI](https://www.g2.com/compare/dialpad-support-vs-observe-ai)
- [Dialpad Support vs Gong](https://www.g2.com/compare/dialpad-support-vs-gong)
- [Dialpad Support vs Genesys Cloud CX](https://www.g2.com/compare/dialpad-support-vs-genesys-cloud-cx)
- [Dialpad Support vs NICE CXone](https://www.g2.com/compare/dialpad-support-vs-nice-cxone)
- [Dialpad Support vs Kore.AI](https://www.g2.com/compare/dialpad-support-vs-kore-ai)
- [Dialpad Support vs Convin.ai](https://www.g2.com/compare/convin-ai-vs-dialpad-support)
- [Dialpad Support vs Fin](https://www.g2.com/compare/dialpad-support-vs-fin)
- [Dialpad Support vs Outreach](https://www.g2.com/compare/dialpad-support-vs-outreach)

  ### 9. [Fin](https://www.g2.com/products/fin/reviews)
By Intercom, Inc.
**Average Rating:** 4.5/5
**Total Reviews:** 3,901
Fin’s AI Agent System gives you complete control with four core capabilities, analyze, train, test, and deploy, all in one easy-to-use workspace. It’s designed to fine-tune quality and drive continuous performance improvement. No code required. Train: Teach Fin with your knowledge, data, policies, and tone of voice. It delivers accurate, consistent answers and handles complex tasks in more than 45 languages. Test: Use real customer questions to check answer quality. Simulate different audiences and refine sources and settings so Fin always reflects your brand and policies. Deploy: Launch Fin across email, voice, live chat, social, and more. It can answer, triage, and collaborate with your team to provide a consistent experience everywhere. Analyze: Monitor and optimize Fin’s performance across AI and human service. Spot issues, fill content gaps, and improve service quality with AI-powered suggestions.


Reviewers say compared to Cresta, Fin is:
- Easier to set up
- Better at meeting requirements
Categories in common with Cresta: [AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents), [Chatbots](https://www.g2.com/categories/chatbots), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations)

**Compare:** [Cresta vs Fin](https://www.g2.com/compare/cresta-vs-fin)
**Compare Fin with other alternatives:**
- [Fin vs Balto](https://www.g2.com/compare/balto-vs-fin)
- [Fin vs Observe.AI](https://www.g2.com/compare/fin-vs-observe-ai)
- [Fin vs Gong](https://www.g2.com/compare/fin-vs-gong)
- [Fin vs Genesys Cloud CX](https://www.g2.com/compare/fin-vs-genesys-cloud-cx)
- [Fin vs NICE CXone](https://www.g2.com/compare/fin-vs-nice-cxone)
- [Fin vs Kore.AI](https://www.g2.com/compare/fin-vs-kore-ai)
- [Fin vs Convin.ai](https://www.g2.com/compare/convin-ai-vs-fin)
- [Fin vs Dialpad Support](https://www.g2.com/compare/dialpad-support-vs-fin)
- [Fin vs Outreach](https://www.g2.com/compare/fin-vs-outreach)

  ### 10. [Outreach](https://www.g2.com/products/outreach/reviews)
By Outreach
**Average Rating:** 4.3/5
**Total Reviews:** 3,574
Outreach is the leading sales execution platform that helps market-facing teams efficiently create and predictably close more pipeline. From prospecting to deal management to forecasting, our platform leverages automation and artificial intelligence to help revenue leaders increase efficiency and effectiveness of all go-to-market activities and personnel across the revenue cycle.


Reviewers say compared to Cresta, Outreach is:
- Better at meeting requirements
Categories in common with Cresta: [Conversation Intelligence](https://www.g2.com/categories/conversation-intelligence), [Sales Coaching](https://www.g2.com/categories/sales-coaching)

**Compare:** [Cresta vs Outreach](https://www.g2.com/compare/cresta-vs-outreach)
**Compare Outreach with other alternatives:**
- [Outreach vs Balto](https://www.g2.com/compare/balto-vs-outreach)
- [Outreach vs Observe.AI](https://www.g2.com/compare/observe-ai-vs-outreach)
- [Outreach vs Gong](https://www.g2.com/compare/gong-vs-outreach)
- [Outreach vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-outreach)
- [Outreach vs NICE CXone](https://www.g2.com/compare/nice-cxone-vs-outreach)
- [Outreach vs Kore.AI](https://www.g2.com/compare/kore-ai-vs-outreach)
- [Outreach vs Convin.ai](https://www.g2.com/compare/convin-ai-vs-outreach)
- [Outreach vs Dialpad Support](https://www.g2.com/compare/dialpad-support-vs-outreach)
- [Outreach vs Fin](https://www.g2.com/compare/fin-vs-outreach)


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