# Top 10 Cresta Alternatives & Competitors **Average Rating:** 4.2/5 **Total Number of Reviews:** 43 Cresta is not the only option for AI Customer Support Agents Software. Explore other competing options and alternatives. AI Customer Support Agents Software is a widely used technology, and many people are seeking innovative, popular software solutions with coaching card. Other important factors to consider when researching alternatives to Cresta include reliability and ease of use. The best overall Cresta alternative is Balto. Other similar apps like Cresta are Observe.AI, Gong, Genesys Cloud CX, and NiCE CXone. Cresta alternatives can be found in [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents) but may also be in [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations) or [Revenue AI Platforms](https://www.g2.com/categories/revenue-ai-platforms). ## Best Paid & Free Alternatives to Cresta - [Balto](https://www.g2.com/products/balto/reviews) - [Observe.AI](https://www.g2.com/products/observe-ai/reviews) - [Gong](https://www.g2.com/products/gong/reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) - [Kore.AI](https://www.g2.com/products/kore-ai/reviews) - [Convin.ai](https://www.g2.com/products/convin-ai/reviews) - [Fin](https://www.g2.com/products/fin/reviews) - [Outreach](https://www.g2.com/products/outreach/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) ## Top 10 Alternatives to Cresta Recently Reviewed By G2 Community Browse options below. Based on reviewer data, you can see how Cresta stacks up to the competition, check reviews from current & previous users in industries like Hospitality, Information Technology and Services, and Marketing and Advertising, and find the best product for your business. ### 1. [Balto](https://www.g2.com/products/balto/reviews) By Balto **Average Rating:** 4.8/5 **Total Reviews:** 589 Balto connects contact center agents with AI to enable better conversations that deliver results. Reviewers say compared to Cresta, Balto is: - Easier to set up - Better at meeting requirements - Better at support Categories in common with Cresta: [AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents), [Conversation Intelligence](https://www.g2.com/categories/conversation-intelligence), [Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance), [Natural Language Generation (NLG)](https://www.g2.com/categories/natural-language-generation-nlg), [Sales Coaching](https://www.g2.com/categories/sales-coaching) **Compare:** [Cresta vs Balto](https://www.g2.com/compare/balto-vs-cresta) **Compare Balto with other alternatives:** - [Balto vs Observe.AI](https://www.g2.com/compare/balto-vs-observe-ai) - [Balto vs Gong](https://www.g2.com/compare/balto-vs-gong) - [Balto vs Genesys Cloud CX](https://www.g2.com/compare/balto-vs-genesys-cloud-cx) - [Balto vs NiCE CXone](https://www.g2.com/compare/balto-vs-nice-cxone) - [Balto vs Kore.AI](https://www.g2.com/compare/balto-vs-kore-ai) - [Balto vs Convin.ai](https://www.g2.com/compare/balto-vs-convin-ai) - [Balto vs Fin](https://www.g2.com/compare/balto-vs-fin) - [Balto vs Outreach](https://www.g2.com/compare/balto-vs-outreach) - [Balto vs Zendesk for Customer Service](https://www.g2.com/compare/balto-vs-zendesk-for-customer-service) ### 2. [Observe.AI](https://www.g2.com/products/observe-ai/reviews) By Observe.AI **Average Rating:** 4.6/5 **Total Reviews:** 234 Observe.AI is the Conversation Intelligence Platform for Contact Centers that uncovers insights from 100% of customer interactions to maximize frontline team performance and drive outcomes across the business, from more sales to higher retention and better compliance. Reviewers say compared to Cresta, Observe.AI is: - Easier to set up - Easier to admin - Better at support Categories in common with Cresta: [AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents), [Conversation Intelligence](https://www.g2.com/categories/conversation-intelligence), [Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations) **Compare:** [Cresta vs Observe.AI](https://www.g2.com/compare/cresta-vs-observe-ai) **Compare Observe.AI with other alternatives:** - [Observe.AI vs Balto](https://www.g2.com/compare/balto-vs-observe-ai) - [Observe.AI vs Gong](https://www.g2.com/compare/gong-vs-observe-ai) - [Observe.AI vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-observe-ai) - [Observe.AI vs NiCE CXone](https://www.g2.com/compare/nice-cxone-vs-observe-ai) - [Observe.AI vs Kore.AI](https://www.g2.com/compare/kore-ai-vs-observe-ai) - [Observe.AI vs Convin.ai](https://www.g2.com/compare/convin-ai-vs-observe-ai) - [Observe.AI vs Fin](https://www.g2.com/compare/fin-vs-observe-ai) - [Observe.AI vs Outreach](https://www.g2.com/compare/observe-ai-vs-outreach) - [Observe.AI vs Zendesk for Customer Service](https://www.g2.com/compare/observe-ai-vs-zendesk-for-customer-service) ### 3. [Gong](https://www.g2.com/products/gong/reviews) By Gong **Average Rating:** 4.7/5 **Total Reviews:** 6,674 The patented Gong Revenue Intelligence Platform™ captures and understands every customer interaction, then delivers insights at scale, empowering revenue teams to make decisions based on data instead of opinions. Reviewers say compared to Cresta, Gong is: - Easier to set up - Better at meeting requirements - Better at support Categories in common with Cresta: [Conversation Intelligence](https://www.g2.com/categories/conversation-intelligence), [Sales Coaching](https://www.g2.com/categories/sales-coaching) **Compare:** [Cresta vs Gong](https://www.g2.com/compare/cresta-vs-gong) **Compare Gong with other alternatives:** - [Gong vs Balto](https://www.g2.com/compare/balto-vs-gong) - [Gong vs Observe.AI](https://www.g2.com/compare/gong-vs-observe-ai) - [Gong vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-gong) - [Gong vs NiCE CXone](https://www.g2.com/compare/gong-vs-nice-cxone) - [Gong vs Kore.AI](https://www.g2.com/compare/gong-vs-kore-ai) - [Gong vs Convin.ai](https://www.g2.com/compare/convin-ai-vs-gong) - [Gong vs Fin](https://www.g2.com/compare/fin-vs-gong) - [Gong vs Outreach](https://www.g2.com/compare/gong-vs-outreach) - [Gong vs Zendesk for Customer Service](https://www.g2.com/compare/gong-vs-zendesk-for-customer-service) ### 4. [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) By Genesys **Average Rating:** 4.4/5 **Total Reviews:** 1,554 The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels. Reviewers say compared to Cresta, Genesys Cloud CX is: - Easier to set up - Better at meeting requirements Categories in common with Cresta: [AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents), [Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance), [Chatbots](https://www.g2.com/categories/chatbots), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations) **Compare:** [Cresta vs Genesys Cloud CX](https://www.g2.com/compare/cresta-vs-genesys-cloud-cx) **Compare Genesys Cloud CX with other alternatives:** - [Genesys Cloud CX vs Balto](https://www.g2.com/compare/balto-vs-genesys-cloud-cx) - [Genesys Cloud CX vs Observe.AI](https://www.g2.com/compare/genesys-cloud-cx-vs-observe-ai) - [Genesys Cloud CX vs Gong](https://www.g2.com/compare/genesys-cloud-cx-vs-gong) - [Genesys Cloud CX vs NiCE CXone](https://www.g2.com/compare/genesys-cloud-cx-vs-nice-cxone) - [Genesys Cloud CX vs Kore.AI](https://www.g2.com/compare/genesys-cloud-cx-vs-kore-ai) - [Genesys Cloud CX vs Convin.ai](https://www.g2.com/compare/convin-ai-vs-genesys-cloud-cx) - [Genesys Cloud CX vs Fin](https://www.g2.com/compare/fin-vs-genesys-cloud-cx) - [Genesys Cloud CX vs Outreach](https://www.g2.com/compare/genesys-cloud-cx-vs-outreach) - [Genesys Cloud CX vs Zendesk for Customer Service](https://www.g2.com/compare/genesys-cloud-cx-vs-zendesk-for-customer-service) ### 5. [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) By NiCE **Average Rating:** 4.3/5 **Total Reviews:** 1,730 NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes. Reviewers say compared to Cresta, NiCE CXone is: - Better at meeting requirements Categories in common with Cresta: [AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents), [Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance) **Compare:** [Cresta vs NiCE CXone](https://www.g2.com/compare/cresta-vs-nice-cxone) **Compare NiCE CXone with other alternatives:** - [NiCE CXone vs Balto](https://www.g2.com/compare/balto-vs-nice-cxone) - [NiCE CXone vs Observe.AI](https://www.g2.com/compare/nice-cxone-vs-observe-ai) - [NiCE CXone vs Gong](https://www.g2.com/compare/gong-vs-nice-cxone) - [NiCE CXone vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-nice-cxone) - [NiCE CXone vs Kore.AI](https://www.g2.com/compare/kore-ai-vs-nice-cxone) - [NiCE CXone vs Convin.ai](https://www.g2.com/compare/convin-ai-vs-nice-cxone) - [NiCE CXone vs Fin](https://www.g2.com/compare/fin-vs-nice-cxone) - [NiCE CXone vs Outreach](https://www.g2.com/compare/nice-cxone-vs-outreach) - [NiCE CXone vs Zendesk for Customer Service](https://www.g2.com/compare/nice-cxone-vs-zendesk-for-customer-service) ### 6. [Kore.AI](https://www.g2.com/products/kore-ai/reviews) By Kore.ai **Average Rating:** 4.6/5 **Total Reviews:** 474 Kore.ai is a leading provider of advanced AI with a decade of experience in helping enterprises realize business value through the safe and responsible use of AI. The company’s innovative platform, no-code tools and solutions are used to deliver end-to-end customer and employee experiences from automated to human-assisted and to build generative AI-enabled applications. Kore.ai takes an open approach allowing companies to choose the LLMs and infrastructure that best meet their business needs. Trusted by over 200 partners and 400 Fortune 2000 companies, Kore.ai helps them navigate their AI strategy. The company has a strong patent portfolio in the AI space and has been recognized as a leader and an innovator by top analysts. Headquartered in Orlando Kore.ai has a network of offices to support customers including in India, the UK, the Middle East, Japan, South Korea, and Europe. Reviewers say compared to Cresta, Kore.AI is: - Easier to set up - Better at meeting requirements - Easier to admin Categories in common with Cresta: [Chatbots](https://www.g2.com/categories/chatbots), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations) **Compare:** [Cresta vs Kore.AI](https://www.g2.com/compare/cresta-vs-kore-ai) **Compare Kore.AI with other alternatives:** - [Kore.AI vs Balto](https://www.g2.com/compare/balto-vs-kore-ai) - [Kore.AI vs Observe.AI](https://www.g2.com/compare/kore-ai-vs-observe-ai) - [Kore.AI vs Gong](https://www.g2.com/compare/gong-vs-kore-ai) - [Kore.AI vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-kore-ai) - [Kore.AI vs NiCE CXone](https://www.g2.com/compare/kore-ai-vs-nice-cxone) - [Kore.AI vs Convin.ai](https://www.g2.com/compare/convin-ai-vs-kore-ai) - [Kore.AI vs Fin](https://www.g2.com/compare/fin-vs-kore-ai) - [Kore.AI vs Outreach](https://www.g2.com/compare/kore-ai-vs-outreach) - [Kore.AI vs Zendesk for Customer Service](https://www.g2.com/compare/kore-ai-vs-zendesk-for-customer-service) ### 7. [Convin.ai](https://www.g2.com/products/convin-ai/reviews) By Convin **Average Rating:** 4.7/5 **Total Reviews:** 549 Convin is an AI-backed Full-Stack Conversations QA platform for contact centers. Reviewers say compared to Cresta, Convin.ai is: - Easier to set up - Better at meeting requirements - Better at support Categories in common with Cresta: [Conversation Intelligence](https://www.g2.com/categories/conversation-intelligence), [Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance) **Compare:** [Cresta vs Convin.ai](https://www.g2.com/compare/convin-ai-vs-cresta) **Compare Convin.ai with other alternatives:** - [Convin.ai vs Balto](https://www.g2.com/compare/balto-vs-convin-ai) - [Convin.ai vs Observe.AI](https://www.g2.com/compare/convin-ai-vs-observe-ai) - [Convin.ai vs Gong](https://www.g2.com/compare/convin-ai-vs-gong) - [Convin.ai vs Genesys Cloud CX](https://www.g2.com/compare/convin-ai-vs-genesys-cloud-cx) - [Convin.ai vs NiCE CXone](https://www.g2.com/compare/convin-ai-vs-nice-cxone) - [Convin.ai vs Kore.AI](https://www.g2.com/compare/convin-ai-vs-kore-ai) - [Convin.ai vs Fin](https://www.g2.com/compare/convin-ai-vs-fin) - [Convin.ai vs Outreach](https://www.g2.com/compare/convin-ai-vs-outreach) - [Convin.ai vs Zendesk for Customer Service](https://www.g2.com/compare/convin-ai-vs-zendesk-for-customer-service) ### 8. [Fin](https://www.g2.com/products/fin/reviews) By Intercom, Inc. **Average Rating:** 4.5/5 **Total Reviews:** 3,879 Fin’s AI Agent System gives you complete control with four core capabilities, analyze, train, test, and deploy, all in one easy-to-use workspace. It’s designed to fine-tune quality and drive continuous performance improvement. No code required. Train: Teach Fin with your knowledge, data, policies, and tone of voice. It delivers accurate, consistent answers and handles complex tasks in more than 45 languages. Test: Use real customer questions to check answer quality. Simulate different audiences and refine sources and settings so Fin always reflects your brand and policies. Deploy: Launch Fin across email, voice, live chat, social, and more. It can answer, triage, and collaborate with your team to provide a consistent experience everywhere. Analyze: Monitor and optimize Fin’s performance across AI and human service. Spot issues, fill content gaps, and improve service quality with AI-powered suggestions. Reviewers say compared to Cresta, Fin is: - Easier to set up - Better at meeting requirements Categories in common with Cresta: [AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents), [Chatbots](https://www.g2.com/categories/chatbots), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations) **Compare:** [Cresta vs Fin](https://www.g2.com/compare/cresta-vs-fin) **Compare Fin with other alternatives:** - [Fin vs Balto](https://www.g2.com/compare/balto-vs-fin) - [Fin vs Observe.AI](https://www.g2.com/compare/fin-vs-observe-ai) - [Fin vs Gong](https://www.g2.com/compare/fin-vs-gong) - [Fin vs Genesys Cloud CX](https://www.g2.com/compare/fin-vs-genesys-cloud-cx) - [Fin vs NiCE CXone](https://www.g2.com/compare/fin-vs-nice-cxone) - [Fin vs Kore.AI](https://www.g2.com/compare/fin-vs-kore-ai) - [Fin vs Convin.ai](https://www.g2.com/compare/convin-ai-vs-fin) - [Fin vs Outreach](https://www.g2.com/compare/fin-vs-outreach) - [Fin vs Zendesk for Customer Service](https://www.g2.com/compare/fin-vs-zendesk-for-customer-service) ### 9. [Outreach](https://www.g2.com/products/outreach/reviews) By Outreach **Average Rating:** 4.3/5 **Total Reviews:** 3,571 Outreach is the leading sales execution platform that helps market-facing teams efficiently create and predictably close more pipeline. From prospecting to deal management to forecasting, our platform leverages automation and artificial intelligence to help revenue leaders increase efficiency and effectiveness of all go-to-market activities and personnel across the revenue cycle. Reviewers say compared to Cresta, Outreach is: - Better at meeting requirements Categories in common with Cresta: [Conversation Intelligence](https://www.g2.com/categories/conversation-intelligence), [Sales Coaching](https://www.g2.com/categories/sales-coaching) **Compare:** [Cresta vs Outreach](https://www.g2.com/compare/cresta-vs-outreach) **Compare Outreach with other alternatives:** - [Outreach vs Balto](https://www.g2.com/compare/balto-vs-outreach) - [Outreach vs Observe.AI](https://www.g2.com/compare/observe-ai-vs-outreach) - [Outreach vs Gong](https://www.g2.com/compare/gong-vs-outreach) - [Outreach vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-outreach) - [Outreach vs NiCE CXone](https://www.g2.com/compare/nice-cxone-vs-outreach) - [Outreach vs Kore.AI](https://www.g2.com/compare/kore-ai-vs-outreach) - [Outreach vs Convin.ai](https://www.g2.com/compare/convin-ai-vs-outreach) - [Outreach vs Fin](https://www.g2.com/compare/fin-vs-outreach) - [Outreach vs Zendesk for Customer Service](https://www.g2.com/compare/outreach-vs-zendesk-for-customer-service) ### 10. [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) By Zendesk **Average Rating:** 4.3/5 **Total Reviews:** 6,989 Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide. Reviewers say compared to Cresta, Zendesk for Customer Service is: - Better at meeting requirements Categories in common with Cresta: [AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents), [Chatbots](https://www.g2.com/categories/chatbots), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations) **Compare:** [Cresta vs Zendesk for Customer Service](https://www.g2.com/compare/cresta-vs-zendesk-for-customer-service) **Compare Zendesk for Customer Service with other alternatives:** - [Zendesk for Customer Service vs Balto](https://www.g2.com/compare/balto-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Observe.AI](https://www.g2.com/compare/observe-ai-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Gong](https://www.g2.com/compare/gong-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs NiCE CXone](https://www.g2.com/compare/nice-cxone-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Kore.AI](https://www.g2.com/compare/kore-ai-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Convin.ai](https://www.g2.com/compare/convin-ai-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Fin](https://www.g2.com/compare/fin-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Outreach](https://www.g2.com/compare/outreach-vs-zendesk-for-customer-service) ## Explore Articles - [Leading platform for sales enablement in tech](https://www.g2.com/discussions/leading-platform-for-sales-enablement-in-tech) - [Highest rated project management tool for mobile use](https://www.g2.com/discussions/highest-rated-project-management-tool-for-mobile-use) - [Affordable field service software options](https://www.g2.com/discussions/what-are-the-most-affordable-field-service-tools-right-now) - [Highly rated digital asset management app](https://www.g2.com/discussions/highly-rated-digital-asset-management-app) - [Best DXP for enhancing digital interfaces for startups](https://www.g2.com/discussions/best-dxp-for-enhancing-digital-interfaces-for-startups) - [What is the best network management tool for hybrid networks?](https://www.g2.com/discussions/what-is-the-best-network-management-tool-for-hybrid-networks) ## Spotlight Categories - [Webinar Platforms](https://www.g2.com/categories/webinar) - [Electronic Data Interchange (EDI) Software](https://www.g2.com/categories/electronic-data-interchange-edi) - [Sales Enablement Software](https://www.g2.com/categories/sales-enablement)