Top 10 Cresta Alternatives & Competitors

Top 10 Alternatives to Cresta Recently Reviewed By G2 Community

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Balto
By Balto
4.8/5
(571)
Product Description
Balto connects contact center agents with AI to enable better conversations that deliver results.
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Reviewers say compared to Cresta, Balto is:
Easier to set up
Better at meeting requirements
Better at support
Categories in common with Cresta:
AI Customer Support Agents
Contact Center Quality Assurance
Conversation Intelligence
Natural Language Generation (NLG)
Sales Coaching

Observe.AI
By Observe.AI
4.6/5
(236)
Product Description
Observe.AI is the Conversation Intelligence Platform for Contact Centers that uncovers insights from 100% of customer interactions to maximize frontline team performance and drive outcomes across the business, from more sales to higher retention and better compliance.
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Reviewers say compared to Cresta, Observe.AI is:
Easier to set up
Easier to admin
Better at support
Categories in common with Cresta:
AI Customer Support Agents
Contact Center Quality Assurance
Conversation Intelligence
AI Agents For Business Operations

Gong
By Gong
4.7/5
(6,470)
Product Description
The patented Gong Revenue Intelligence Platform™ captures and understands every customer interaction, then delivers insights at scale, empowering revenue teams to make decisions based on data instead of opinions.
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Reviewers say compared to Cresta, Gong is:
Easier to set up
Better at meeting requirements
Better at support
Categories in common with Cresta:
Conversation Intelligence
Sales Coaching
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Kore.AI
By Kore.ai
4.6/5
(466)
Product Description
Kore.ai is a leading provider of advanced AI with a decade of experience in helping enterprises realize business value through the safe and responsible use of AI. The company’s innovative platform, no-code tools and solutions are used to deliver end-to-end customer and employee experiences from automated to human-assisted and to build generative AI-enabled applications. Kore.ai takes an open approach allowing companies to choose the LLMs and infrastructure that best meet their business needs. Trusted by over 200 partners and 400 Fortune 2000 companies, Kore.ai helps them navigate their AI strategy. The company has a strong patent portfolio in the AI space and has been recognized as a leader and an innovator by top analysts. Headquartered in Orlando Kore.ai has a network of offices to support customers including in India, the UK, the Middle East, Japan, South Korea, and Europe.
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Reviewers say compared to Cresta, Kore.AI is:
Easier to set up
Better at meeting requirements
Easier to admin
Categories in common with Cresta:
Chatbots
AI Agents For Business Operations

Chorus by ZoomInfo
By ZoomInfo
4.5/5
(2,987)
Product Description
Chorus.ai is a leading conversation intelligence platform; it transcribes and analyzes sales meetings in real-time.
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Reviewers say compared to Cresta, Chorus by ZoomInfo is:
Easier to set up
Better at meeting requirements
Better at support
Categories in common with Cresta:
Conversation Intelligence
Sales Coaching

Convin.ai
By Convin
4.7/5
(548)
Product Description
Convin is an AI-backed Full-Stack Conversations QA platform for contact centers.
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Reviewers say compared to Cresta, Convin.ai is:
Easier to set up
Better at meeting requirements
Better at support
Categories in common with Cresta:
Contact Center Quality Assurance
Conversation Intelligence

Genesys Cloud CX
By Genesys
4.4/5
(1,520)
Product Description
The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels.
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Reviewers say compared to Cresta, Genesys Cloud CX is:
Easier to set up
Better at meeting requirements
Categories in common with Cresta:
AI Customer Support Agents
Contact Center Quality Assurance
Chatbots
AI Agents For Business Operations

Outreach
By Outreach
4.3/5
(3,531)
Product Description
Outreach is the leading sales execution platform that helps market-facing teams efficiently create and predictably close more pipeline. From prospecting to deal management to forecasting, our platform leverages automation and artificial intelligence to help revenue leaders increase efficiency and effectiveness of all go-to-market activities and personnel across the revenue cycle.
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Reviewers say compared to Cresta, Outreach is:
Better at meeting requirements
Categories in common with Cresta:
Conversation Intelligence
Sales Coaching

Dialpad Support
By Dialpad
4.4/5
(626)
Product Description
Dialpad pushes the limits of Ai. As a pioneer in the space, we built the first Ai-powered customer intelligence platform that now serves as the foundation for all Dialpad products. We also created our own proprietary large language model (LLM), leveraging over six billion minutes of conversational data, to ensure optimal accuracy for features like Ai Recaps automated meeting summaries. Supported by notable investors such as Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence.
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Reviewers say compared to Cresta, Dialpad Support is:
Easier to set up
Better at meeting requirements
Easier to admin
Categories in common with Cresta:
Conversation Intelligence
Sales Coaching

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