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Compare Connecteam and Trillian 
Featured Products
At a Glance
Market Segments
Small-Business (85.8% of reviews)
Small-Business (49.2% of reviews)
Entry-Level Pricing
Free 10 Users
$3.33 1 User Per Month
Connecteam
Star Rating
(3,453)4.6 out of 5
Market Segments
Small-Business (85.8% of reviews)
Pros & Cons
Entry-Level Pricing
Free 10 Users
Free Trial is available
Browse all 5 pricing plansTrillian
Star Rating
(120)4.4 out of 5
Market Segments
Small-Business (49.2% of reviews)
Pros & Cons
Entry-Level Pricing
$3.33 1 User Per Month
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Connecteam excels in user satisfaction, boasting a significantly higher overall score compared to Trillian. Users appreciate its intuitive interface, with one reviewer noting, "It is very simple to use, and easy to set up new users," which highlights its appeal for teams looking for a straightforward onboarding experience.
- According to verified reviews, Trillian shines in its security features, particularly for HIPAA compliance. Users have praised its capabilities for secure messaging, stating, "The tool also features great security features," making it a strong choice for organizations that prioritize data protection.
- Reviewers mention that Connecteam's comprehensive HR functionalities, such as tracking PTO and sick time, are particularly beneficial for remote teams. One user highlighted, "I really like using the app to request time off," showcasing how it enhances team management and communication.
- Users say that Trillian offers a unique customization feature, allowing modifications to emojis, which adds a personal touch to team communications. This feature has been well-received, with one user stating, "I love that you can modify the emojis," indicating a focus on user experience and personalization.
- Reviewers note that while Trillian has a strong focus on messaging capabilities, it faces challenges in market presence compared to Connecteam, which has a much larger user base. With over 3,300 reviews for Connecteam, users feel more confident in its reliability and support.
- According to recent feedback, both products have their strengths in ease of use, but Trillian edges out slightly with a higher score. Users have commented on its straightforward functionality, saying, "So easy to use. This was the first instant message app that I used at my office," which reflects its effectiveness in facilitating communication.
Pricing
Entry-Level Pricing
Connecteam
Small Business
Free
10 Users
Everything a small business needs.
Up to 10 users.
- Full access to our most popular features
- All Hubs are included - Operations, Communications, HR & Skills
- Everything a small business needs
Trillian
Individuals
$3.33
1 User Per Month
For power users who want the best Trillian has to offer. All of the bells and whistles are unlocked for your chatting enjoyment. Not recommended for business or healthcare.
- Free Windows, Mac, and Linux desktop clients
- Free iOS and Android mobile clients
- Optionally chat right in the web browser
Free Trial
Connecteam
Free Trial is available
Trillian
Free Trial is available
Ratings
Meets Requirements
8.9
3,199
9.3
111
Ease of Use
9.0
3,277
9.2
111
Ease of Setup
8.9
3,116
9.3
41
Ease of Admin
9.0
2,846
9.1
35
Quality of Support
9.1
2,625
8.9
80
Has the product been a good partner in doing business?
9.3
2,716
9.5
30
Product Direction (% positive)
9.5
3,224
6.8
106
Features by Category
Ticket and Case Management
9.0
93
Not enough data
9.0
92
Not enough data
9.0
90
Not enough data
8.7
89
Not enough data
Feature Not Available
Not enough data
9.0
88
Not enough data
9.0
88
Not enough data
8.8
89
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - Help Desk
7.8
23
Not enough data
8.0
23
Not enough data
8.0
23
Not enough data
Communication Channels
8.8
89
Not enough data
Feature Not Available
Not enough data
9.1
87
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
9.1
231
Not enough data
Feature Not Available
Not enough data
9.1
230
Not enough data
8.4
221
Not enough data
8.6
220
Not enough data
8.7
225
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
8.6
1321
Not enough data
Logistics
8.6
1283
Not enough data
8.5
1271
Not enough data
8.3
1288
Not enough data
Management
8.8
1295
Not enough data
8.9
1293
Not enough data
8.7
1296
Not enough data
9.1
1311
Not enough data
9.1
1298
Not enough data
9.1
1316
Not enough data
8.6
1256
Not enough data
Monitoring
8.4
1259
Not enough data
8.5
1249
Not enough data
8.0
1221
Not enough data
Collaboration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
7.7
5
Not enough data
8.1
6
Not enough data
Not enough data
Not enough data
8.3
7
Not enough data
Feature Not Available
Not enough data
7.9
7
Patient Management
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Operations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
6.7
5
Not enough data
Not enough data
Not enough data
7.3
5
Not enough data
Not enough data
Not enough data
7.3
5
Business Instant Messaging
8.8
490
8.4
38
9.1
505
9.2
48
8.7
485
8.0
35
Business Instant Messaging
7.8
461
8.3
20
Feature Not Available
8.5
14
Business Instant Messaging
9.1
489
9.3
41
9.0
486
9.4
38
8.0
465
7.8
22
Generative AI - Business Instant Messaging
7.5
369
Not enough data
AI - Business Instant Messaging
7.4
369
Not enough data
7.7
368
Not enough data
7.3
365
Not enough data
7.5
366
Not enough data
Agentic AI - Business Instant Messaging
7.4
90
Not enough data
7.7
89
Not enough data
Platform
9.5
43
9.8
9
9.5
43
9.8
9
Feature Not Available
Feature Not Available
9.4
44
9.6
8
9.4
43
9.6
9
9.5
42
9.8
8
9.4
42
9.8
8
9.3
42
9.6
9
Platform Basics
8.6
37
Not enough data
9.6
41
Not enough data
9.0
39
Not enough data
Platform Data
9.4
39
Not enough data
8.9
41
Not enough data
Platform Additional Functionality
9.2
39
Not enough data
9.3
39
Not enough data
8.8
39
Not enough data
Agentic AI - Restaurant Scheduling
8.6
7
Not enough data
8.3
7
Not enough data
8.3
7
Not enough data
8.3
7
Not enough data
8.3
7
Not enough data
8.5
8
Not enough data
Platform Basics
8.8
42
Not enough data
8.2
42
Not enough data
Back Office
7.5
42
Not enough data
9.0
41
Not enough data
8.3
44
Not enough data
Feature Not Available
Not enough data
Front of Office
6.4
38
Not enough data
Feature Not Available
Not enough data
6.3
39
Not enough data
5.8
37
Not enough data
Platform Data
Feature Not Available
Not enough data
Agentic AI - Restaurant Management
8.1
7
Not enough data
8.1
7
Not enough data
8.1
7
Not enough data
8.1
7
Not enough data
8.3
7
Not enough data
8.1
7
Not enough data
8.3
7
Not enough data
Generative AI
7.0
37
Not enough data
6.4
36
Not enough data
Guide Options
8.0
459
Not enough data
8.2
469
Not enough data
8.4
473
Not enough data
8.7
483
Not enough data
8.9
481
Not enough data
Guide Tools
8.5
457
Not enough data
8.4
461
Not enough data
8.5
460
Not enough data
8.4
457
Not enough data
Access Options
8.2
446
Not enough data
8.9
468
Not enough data
8.7
456
Not enough data
Functionality
7.9
323
Not enough data
8.9
347
Not enough data
8.7
335
Not enough data
8.5
333
Not enough data
Management
8.8
339
Not enough data
8.5
324
Not enough data
8.4
323
Not enough data
8.2
312
Not enough data
Information Distribution
8.6
1247
Not enough data
7.9
1210
Not enough data
8.9
1261
Not enough data
Feature Not Available
Not enough data
8.3
1205
Not enough data
Employee Engagement
8.7
1250
Not enough data
8.9
1234
Not enough data
9.0
1231
Not enough data
7.9
1178
Not enough data
9.1
1257
Not enough data
8.9
1045
Not enough data
8.2
995
Not enough data
9.0
1044
Not enough data
User Experience & Accessibility - Employee Communications
8.8
998
Not enough data
8.5
996
Not enough data
8.2
965
Not enough data
8.5
985
Not enough data
Content Distribution - Employee Communications
8.6
994
Not enough data
7.8
959
Not enough data
8.0
964
Not enough data
Additional Features - Employee Communications
8.4
975
Not enough data
8.2
973
Not enough data
7.8
957
Not enough data
Agentic AI - Employee Communications
7.4
138
Not enough data
7.6
136
Not enough data
Platform Basics
8.4
1381
Not enough data
9.0
1430
Not enough data
9.1
1427
Not enough data
Platform Content
8.4
1394
Not enough data
8.3
1359
Not enough data
8.3
1376
Not enough data
Platform Additional Functionality
7.9
1274
Not enough data
9.1
1396
Not enough data
Feature Not Available
Not enough data
8.7
1379
Not enough data
Feature Not Available
Not enough data
Platform Basics
8.9
390
Not enough data
9.1
388
Not enough data
9.3
383
Not enough data
Platform Content
8.8
382
Not enough data
8.7
373
Not enough data
8.7
384
Not enough data
Platform Additional Functionality
8.1
365
Not enough data
9.3
380
Not enough data
7.7
362
Not enough data
9.1
370
Not enough data
8.6
374
Not enough data
Generative AI
7.1
56
Not enough data
6.9
55
Not enough data
Before the Job
8.4
222
Not enough data
8.7
218
Not enough data
8.9
224
Not enough data
7.6
211
Not enough data
On the Job
8.8
221
Not enough data
9.2
224
Not enough data
7.7
213
Not enough data
7.2
209
Not enough data
7.1
205
Not enough data
After the Job
8.2
216
Not enough data
8.2
212
Not enough data
6.3
201
Not enough data
6.6
206
Not enough data
Agentic AI - Field Service Management
7.1
29
Not enough data
7.1
29
Not enough data
7.3
29
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Administrative Tasks - Frontline Worker Communication Platforms
8.7
97
Not enough data
8.6
93
Not enough data
8.6
94
Not enough data
8.5
92
Not enough data
8.5
93
Not enough data
8.9
93
Not enough data
Communication Features - Frontline Worker Communication Platforms
9.2
98
Not enough data
9.3
95
Not enough data
9.1
97
Not enough data
9.0
98
Not enough data
Operations - Frontline Worker Communication Platforms
9.0
96
Not enough data
8.5
92
Not enough data
8.8
95
Not enough data
8.7
92
Not enough data
Agentic AI - Frontline Worker Communication Platforms
8.2
18
Not enough data
8.0
18
Not enough data
8.0
19
Not enough data
8.1
18
Not enough data
8.1
18
Not enough data
Agentic AI - Employee Intranet
7.9
21
Not enough data
7.8
21
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
Feature Not Available
Not enough data
8.7
767
Not enough data
8.2
755
Not enough data
Platform Content
8.3
745
Not enough data
8.3
740
Not enough data
8.2
738
Not enough data
Feature Not Available
Not enough data
Platform Additional Functionality
8.5
743
Not enough data
8.2
738
Not enough data
8.6
773
Not enough data
8.4
742
Not enough data
Platform
8.5
1659
Not enough data
7.6
1562
Not enough data
7.9
1535
Not enough data
8.9
1620
Not enough data
9.1
1640
Not enough data
9.2
1606
Not enough data
8.6
1589
Not enough data
8.8
1604
Not enough data
Time Tracking
9.1
1467
Not enough data
8.8
1435
Not enough data
8.4
1379
Not enough data
Client Invoicing
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Mobile Time Tracking
9.2
1441
Not enough data
Administration
Feature Not Available
Not enough data
8.7
1410
Not enough data
8.7
1435
Not enough data
8.5
1410
Not enough data
9.0
1407
Not enough data
Platform
8.6
1400
Not enough data
7.8
1273
Not enough data
8.1
1306
Not enough data
9.0
1383
Not enough data
9.0
1371
Not enough data
Feature Not Available
Not enough data
Platform
8.5
1659
Not enough data
7.6
1562
Not enough data
7.9
1535
Not enough data
8.9
1620
Not enough data
9.1
1640
Not enough data
9.2
1606
Not enough data
8.6
1589
Not enough data
8.8
1604
Not enough data
Workforce Management Platform Features
Feature Not Available
Not enough data
9.0
1145
Not enough data
9.1
1157
Not enough data
8.9
1123
Not enough data
8.4
1101
Not enough data
Feature Not Available
Not enough data
8.4
1078
Not enough data
8.9
1101
Not enough data
8.8
1091
Not enough data
9.2
1128
Not enough data
Categories
Categories
Shared Categories
Connecteam and Trillian are categorized as Business Instant Messaging and HIPAA Compliant Messaging
Unique Categories
Connecteam is categorized as Frontline Worker Communication Platforms, Employee Communications, Geofencing, Work Instructions, Restaurant Scheduling, Time & Attendance, Employee Recognition, Employee Intranet, Employee Scheduling, Employee Engagement, Restaurant Management, Cleaning Services, Time Tracking, Workforce Management, Field Service Management, and Help Desk
Trillian is categorized as Clinical Communication and Collaboration
Reviews
Reviewers' Company Size
Connecteam
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Trillian
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Construction
12.3%
Retail
5.6%
Hospital & Health Care
5.3%
Health, Wellness and Fitness
4.6%
Hospitality
4.3%
Other
67.9%
Computer Software
10.1%
Information Technology and Services
9.2%
Higher Education
6.7%
Hospital & Health Care
5.0%
Mental Health Care
4.2%
Other
64.7%
Discussions
Can employees log in from a desktop computer/laptop?
2 Comments
BT
YesRead more
Trillian has no more discussions with answers
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