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Compare CloudTalk and Vonage Business Communications 
Featured Products
At a Glance
Market Segments
Small-Business (62.8% of reviews)
Small-Business (60.6% of reviews)
Entry-Level Pricing
$19.00 1 User Per Year
No pricing available
CloudTalk
Star Rating
(1,633)4.4 out of 5
Market Segments
Small-Business (62.8% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User Per Year
Free Trial is available
Browse all 4 pricing plansVonage Business Communications
Star Rating
(494)4.3 out of 5
Market Segments
Small-Business (60.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Vonage Business CommunicationsCloudTalk vs Vonage Business Communications
When assessing the two solutions, reviewers found CloudTalk easier to use, set up, and administer. However, reviewers felt that both vendors make it equally easy to do business overall.
- Reviewers felt that Vonage Business Communications meets the needs of their business better than CloudTalk.
- When comparing quality of ongoing product support, reviewers felt that CloudTalk is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of CloudTalk over Vonage Business Communications.
Pricing
Entry-Level Pricing
CloudTalk
Lite
$19.00
1 User Per Year
Perfect plan to get started with CloudTalk
- Unlimited Calls Across the US 🇺🇸 and Canada 🇨🇦
- Business SMS
- International numbers (160+ countries)
Vonage Business Communications
No pricing availableFree Trial
CloudTalk
Free Trial is available
Vonage Business Communications
No trial information availableRatings
Meets Requirements
8.7
1,398
9.0
398
Ease of Use
9.1
1,426
9.0
402
Ease of Setup
8.9
1,039
8.7
223
Ease of Admin
8.9
607
8.8
187
Quality of Support
8.8
1,267
8.7
386
Has the product been a good partner in doing business?
8.9
608
8.9
187
Product Direction (% positive)
8.8
1,360
8.4
393
Features by Category
Dialing Options
8.6
232
|
Verified
Not enough data
8.5
224
|
Verified
Not enough data
8.4
23
Not enough data
Agent Tools
8.1
204
|
Verified
Not enough data
8.2
210
|
Verified
Not enough data
8.9
236
|
Verified
Not enough data
Automation
8.3
200
|
Verified
Not enough data
8.3
196
|
Verified
Not enough data
8.2
198
|
Verified
Not enough data
Agentic AI - Auto Dialer
6.9
20
Not enough data
7.8
20
Not enough data
AI Capabilities - Auto Dialer
7.9
19
Not enough data
8.1
18
Not enough data
7.6
19
Not enough data
Quality Assurance
9.1
79
Not enough data
9.0
76
Not enough data
9.1
81
Not enough data
Engagement
8.7
77
Not enough data
9.2
87
Not enough data
8.7
76
Not enough data
Performance
8.9
78
Not enough data
9.1
81
Not enough data
Generative AI
8.6
22
Not enough data
8.6
32
Not enough data
Channels
8.9
638
|
Verified
Not enough data
7.8
506
Not enough data
7.6
489
Not enough data
7.9
525
|
Verified
Not enough data
7.8
488
Not enough data
Generative AI
7.6
280
Not enough data
Functions
8.5
571
|
Verified
Not enough data
8.4
573
|
Verified
Not enough data
8.6
562
|
Verified
Not enough data
8.2
510
Not enough data
8.2
515
|
Verified
Not enough data
8.5
519
|
Verified
Not enough data
8.4
534
|
Verified
Not enough data
8.4
525
|
Verified
Not enough data
Agentic AI - Contact Center
7.8
143
Not enough data
8.4
147
Not enough data
8.2
142
Not enough data
8.1
141
Not enough data
Administrative
8.5
581
|
Verified
Not enough data
8.8
587
|
Verified
Not enough data
8.7
621
|
Verified
Not enough data
8.8
577
|
Verified
Not enough data
8.3
514
|
Verified
Not enough data
Workforce Management
8.7
110
|
Verified
Not enough data
8.7
104
|
Verified
Not enough data
8.6
94
|
Verified
Not enough data
8.7
100
|
Verified
Not enough data
8.7
106
Not enough data
Administration
8.8
115
|
Verified
Not enough data
8.9
112
|
Verified
Not enough data
8.8
117
|
Verified
Not enough data
8.4
106
|
Verified
Not enough data
8.7
99
|
Verified
Not enough data
Platform
7.8
211
Not enough data
8.3
227
Not enough data
8.1
225
Not enough data
8.5
234
Not enough data
8.2
236
Not enough data
8.1
221
Not enough data
8.2
225
Not enough data
Generative AI
7.4
106
Not enough data
Workforce Management
8.8
230
Not enough data
8.7
230
Not enough data
Call Center Infrastructure (CCI)
8.7
21
Not enough data
8.9
21
Not enough data
9.1
20
Not enough data
8.7
20
Not enough data
Administrative
9.0
237
Not enough data
8.7
239
Not enough data
Generative AI
7.9
37
Not enough data
Basic Communication - Cloud PBX
9.4
26
9.3
10
9.6
26
8.8
10
9.7
26
8.3
10
9.3
25
8.0
10
9.2
26
9.2
10
9.6
24
9.3
10
Advanced Features - Cloud PBX
9.5
25
8.8
10
9.4
26
8.5
10
9.4
26
8.8
10
8.5
25
9.0
10
Platform Basics - VoIP Providers
8.3
23
8.9
14
8.7
23
8.9
14
8.3
23
9.0
14
8.4
25
8.6
14
7.7
22
8.1
14
7.4
22
8.0
14
Basic Communication
8.9
228
|
Verified
9.3
302
|
Verified
6.5
136
8.3
154
|
Verified
7.1
156
|
Verified
8.9
216
|
Verified
6.3
129
8.5
141
|
Verified
7.3
146
|
Verified
9.1
221
|
Verified
8.0
160
|
Verified
9.3
259
|
Verified
Agentic AI - VoIP Providers
6.8
15
8.2
10
7.7
14
8.7
10
7.0
14
7.7
10
7.5
14
7.8
10
Access
8.0
155
8.8
175
8.0
169
|
Verified
8.8
185
|
Verified
8.3
178
|
Verified
8.9
207
|
Verified
Advanced Features
7.6
160
|
Verified
8.6
222
|
Verified
7.6
151
|
Verified
8.9
237
8.9
207
|
Verified
9.3
264
|
Verified
Agentic AI - Outbound Call Tracking
7.4
89
Not enough data
7.4
89
Not enough data
Calling
9.0
466
Not enough data
8.1
398
Not enough data
8.5
425
Not enough data
8.8
442
Not enough data
8.2
101
Not enough data
Contacts
8.1
417
Not enough data
8.0
391
Not enough data
8.2
402
Not enough data
Insights
8.4
416
Not enough data
8.4
406
Not enough data
8.3
383
Not enough data
7.1
345
Not enough data
7.5
350
Not enough data
7.9
94
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Not enough data
8.6
30
Not enough data
8.9
32
|
Verified
Not enough data
9.0
23
|
Verified
Features
Not enough data
9.2
38
|
Verified
Not enough data
Feature Not Available
Not enough data
8.0
29
|
Verified
Not enough data
9.0
29
|
Verified
Not enough data
8.6
23
|
Verified
Not enough data
Feature Not Available
Categories
Categories
Shared Categories
CloudTalk and Vonage Business Communications are categorized as VoIP Providers and Cloud PBX Platforms
Unique Categories
CloudTalk is categorized as Speech Analytics, Auto Dialer, Outbound Call Tracking, Contact Center Workforce, Call Center Infrastructure (CCI), Contact Center, and Contact Center Quality Assurance
Vonage Business Communications is categorized as UCaaS Platforms
Reviews
Reviewers' Company Size
CloudTalk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Vonage Business Communications
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
9.8%
Information Technology and Services
9.5%
Marketing and Advertising
5.8%
Financial Services
5.0%
Education Management
4.6%
Other
65.3%
Staffing and Recruiting
11.4%
Information Technology and Services
7.5%
Insurance
6.9%
Financial Services
4.5%
Real Estate
4.3%
Other
65.4%
Discussions
What is CloudTalk used for?
3 Comments
MV
Cloudtalk is platform to make calls all over the world, create and track reports Read more
What is CloudTalk used for?
2 Comments
CD
For telephone communications between the company and clients or potential clients. It is useful for incoming calls, as well as outgoing calls.Read more
I want sync my HubSpot data with its language property to mapped to the custom field of Contacts in Cloudtalk.
1 Comment
Official Response from CloudTalk
Hi Manoj!
In order to set the integration right it is sufficient to follow this article:...Read more
When will I be able to attach documents and pictures to SMS?
2 Comments
JD
MMS (pictures) is now available. Unsure on sending docs via SMS.Read more
What is Vonage Business Communications used for?
2 Comments
AV
This is used for VoIP call and You can send massage also.Read more
I would like to upload files that I take pictures of, then send or share them.. is that an option?
1 Comment
BW
If they are also a user with Vonage you can send files through the "Team Messaging" feature. There is also a fax option.Read more
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