Link copied to clipboard # CloudTalk vs Nextiva Comparison - What are their main differences? Share [ Export ](/compare/cloudtalk/nextiva/export.csv) CloudTalkNextiva[+ Add Product](#) Pricing **CloudTalk** Free Trial **$25.00** 1 User Per Year · Starter **Nextiva** Free Trial **Starting at $15.00** 1 User Per Month · Core **Pricing Insights** from reviews Time to Implement **CloudTalk** 1 month Based on 193 responses **Nextiva** 1 month Based on 680 responses Return on Investment **CloudTalk** 9 months6 months sooner Based on 175 responses **Nextiva** 15 months Based on 554 responses Perceived Cost **CloudTalk** $$$$$ **Nextiva** $$$$$ Average Discount **CloudTalk** 8% **Nextiva** 11%3% more ![CloudTalk](https://images.g2crowd.com/uploads/product/hd_favicon/34c81740336bdca5c84a6359c8022c68/cloudtalk.svg "CloudTalk") ![Nextiva](https://images.g2crowd.com/uploads/product/hd_favicon/8e8f10a9c4c1782a6f3ce7d26d25a540/nextiva.svg "Nextiva") G2 offers free advice on this comparison. Chat with an expert How would you like to receive Software Advice? ![](/assets/advisor_router/laptop_form-f1a7012279826105416befde8d882ffc7589b1f9db09c93a1379d601cafe8e0d.svg) FormAnswer questions at your own pace, no call required. ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg) AI AgentChat live and get a recommendation in minutes. ![](/assets/advisor_router/phone_call_picker-c48821ec36f4182d8ee3e54cfbd3937500eec54d7b7e0cfb80dc80a8a733842f.svg) Phone CallTalk it through live with a software advisor. **Pros & Cons** from reviews **CloudTalk** [ Ease of Use (328) ](https://www.g2.com/products/cloudtalk/reviews?filters%5Bsentiment_snippet%5D=1761312&qs=pros-and-cons#reviews)[ Reliability (170) ](https://www.g2.com/products/cloudtalk/reviews?filters%5Bsentiment_snippet%5D=1760221&qs=pros-and-cons#reviews)[ Call Issues (159) ](https://www.g2.com/products/cloudtalk/reviews?filters%5Bsentiment_snippet%5D=1764280&qs=pros-and-cons#reviews)[ Connection Issues (81) ](https://www.g2.com/products/cloudtalk/reviews?filters%5Bsentiment_snippet%5D=1765929&qs=pros-and-cons#reviews) **Nextiva** [ Customer Support (135) ](https://www.g2.com/products/nextiva/reviews?filters%5Bsentiment_snippet%5D=1230123&qs=pros-and-cons#reviews)[ Ease of Use (128) ](https://www.g2.com/products/nextiva/reviews?filters%5Bsentiment_snippet%5D=1228093&qs=pros-and-cons#reviews)[ Difficult Configuration (27) ](https://www.g2.com/products/nextiva/reviews?filters%5Bsentiment_snippet%5D=1231448&qs=pros-and-cons#reviews)[ Complexity (25) ](https://www.g2.com/products/nextiva/reviews?filters%5Bsentiment_snippet%5D=1228405&qs=pros-and-cons#reviews) Integrations **CloudTalk** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_50828ef2b93af30b29edd9061533c3b9/activecampaign.jpg "Product Avatar Image") ActiveCampaign ](https://www.g2.com/products/activecampaign/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_d9aa9453f7d48c46fdc9064f3c2648cf/amplemarket.png "Product Avatar Image") Amplemarket ](https://www.g2.com/products/amplemarket/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_99c4bd25dc044ae603ad32e419e76983/apollo-io.png "Product Avatar Image") Apollo.io ](https://www.g2.com/products/apollo-io/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_ef63840722bf5b03767b426e1c070390/attention.png "Product Avatar Image") Attention ](https://www.g2.com/products/attention/reviews)[ View all ](https://www.g2.com/products/cloudtalk/integrations) **Nextiva** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_50828ef2b93af30b29edd9061533c3b9/activecampaign.jpg "Product Avatar Image") ActiveCampaign ](https://www.g2.com/products/activecampaign/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_47457dad822238df1f7c568de3d29abf/callrevu.png "Product Avatar Image") CALLREVU ](https://www.g2.com/products/callrevu/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_ba3ff0e06098e893ef0f3ef0d8cd3276/dv-pinnacle.jpg "Product Avatar Image") DV Pinnacle ](https://www.g2.com/products/dv-pinnacle/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_ba7ec16c546d0110cfe515805013d68d/gong.png "Product Avatar Image") Gong ](https://www.g2.com/products/gong/reviews)[ View all ](https://www.g2.com/products/nextiva/integrations) Screenshots **CloudTalk** ![CloudTalk screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1338394/Brand-Image-10.jpg) **Nextiva** ![Nextiva screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/125886/1.png) **Ratings** from reviews Meets Requirements **CloudTalk** 8.7 8.71,684 **Nextiva** 9.1 9.12,924 Ease of Use **CloudTalk** 9.1 9.11,721 **Nextiva** 8.8 8.82,976 Ease of Setup **CloudTalk** 8.9 8.91,329 **Nextiva** 8.5 8.52,264 Ease of Admin **CloudTalk** 8.8 8.8691 **Nextiva** 8.6 8.62,043 Quality of Support **CloudTalk** 8.7 8.71,521 **Nextiva** 9.0 9.02,909 Has the product been a good partner in doing business? **CloudTalk** 8.8 8.8692 **Nextiva** 8.9 8.92,023 Product Direction (% positive) **CloudTalk** 8.8 8.81,602 **Nextiva** 8.3 8.32,782 **Features** ratings from reviews Cloud PBX Platforms 9.3 35 9.1 48 Contact Center 8.3 985 8.6 219 Call Center Infrastructure (CCI) 8.5 263 8.6 775 VoIP Providers 7.8 271 8.5 1,883 Outbound Call Tracking 8.1 552 Not enough data UCaaS Platforms Not enough data 8.6 211 Auto Dialer 8.1 282 Not enough data Speech Analytics 8.0 38 Not enough data Contact Center Quality Assurance 8.9 111 Not enough data Contact Center Workforce 8.7 142 Not enough data User Insights **Reviewers' Company Size** Small-Business(50 or fewer emp.) 65.1% Mid-Market(51-1000 emp.) 30.9% Enterprise(\> 1000 emp.) 4.0% Small-Business(50 or fewer emp.) 65.1% Mid-Market(51-1000 emp.) 30.9% Enterprise(\> 1000 emp.) 4.0% Small-Business(50 or fewer emp.) 76.8% Mid-Market(51-1000 emp.) 22.0% Enterprise(\> 1000 emp.) 1.2% Small-Business(50 or fewer emp.) 76.8% Mid-Market(51-1000 emp.) 22.0% Enterprise(\> 1000 emp.) 1.2% **Reviewers' Industry** [![CloudTalk](https://images.g2crowd.com/uploads/product/hd_favicon/34c81740336bdca5c84a6359c8022c68/cloudtalk.svg "CloudTalk")](https://www.g2.com/products/cloudtalk/reviews) CloudTalk Computer Software 10.1% Information Technology and Services 8.9% Marketing and Advertising 7.0% Financial Services 5.0% Education Management 4.1% Other 65.0% [![Nextiva](https://images.g2crowd.com/uploads/product/hd_favicon/8e8f10a9c4c1782a6f3ce7d26d25a540/nextiva.svg "Nextiva")](https://www.g2.com/products/nextiva/reviews) Nextiva Hospital & Health Care 6.0% Insurance 5.6% Construction 5.2% Financial Services 4.5% Real Estate 3.9% Other 74.8% FAQs ## CloudTalk vs Nextiva FAQs Generated using AI Last updated: August 15, 2026 ### What is the difference between Nextiva vs CloudTalk? Nextiva stands out for its higher G2 rating, stronger support, and customer support reputation, while CloudTalk is favored for ease of use and setup. | [Nextiva](https://www.g2.com/products/nextiva/reviews) | [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) | | --- | --- | | 4.5/5 (3,622 reviews) | 4.4/5 (1,851 reviews) | | Small-Business | Small-Business | | 8.4 | 8.9 | | 9.0 | 8.7 | | Customer Support (135 all-time mentions) | — | ### How do the pricing models of Nextiva and CloudTalk compare? Nextiva is rated higher for value, with reviewers expressing greater satisfaction with its pricing compared to CloudTalk. - **Nextiva:** In recent reviews, many cite Nextiva as affordable and reliable, with several noting satisfaction with the value for features provided. - **CloudTalk:** Recent reviewers mention that advanced features can become expensive for smaller teams, and some express concerns about add-on costs. - **Switching reasons:** Reviewers switching from Nextiva often cite contract rigidity and pricing as pain points, while CloudTalk switchers mention seeking better support or more advanced features. ### What are the best alternatives to Nextiva and CloudTalk? The top 3 alternatives to Nextiva and CloudTalk are JustCall, 3CX, and Aircall. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [Nextiva](https://www.g2.com/products/nextiva/reviews) | 4.5/5 (3,622 reviews) | Small-Business | Affordable and reliable, with positive value sentiment | Customer Support (135 all-time mentions) | | [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) | 4.4/5 (1,851 reviews) | Small-Business | Advanced features can be expensive for small teams | Ease of Use and CRM integration | | [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) | 4.3/5 (2,394 reviews) | Small-Business | — | — | | [3CX](https://www.g2.com/products/3cx/reviews) | 4.4/5 (547 reviews) | Mid-Market | — | — | | [Aircall](https://www.g2.com/products/aircall/reviews) | 4.4/5 (1,644 reviews) | Small-Business | — | — | ### Which VoIP Providers features should I prioritize when comparing Nextiva and CloudTalk? Buyers comparing Nextiva and CloudTalk should prioritize Voice quality, Ease of Setup, Integrations, Customer Support, and Reporting/Analytics. - **Voice quality:** Nextiva has 56 all-time mentions for Call Quality; CloudTalk is frequently praised for stable international call quality in recent reviews. - **Ease of Setup:** Nextiva scores 8.4; CloudTalk scores 8.9. - **Integrations:** CloudTalk is cited for Pipedrive (73 all-time mentions) and Outreach (29 all-time mentions); Nextiva is noted for CRM integrations in recent reviews. - **Customer Support:** Nextiva has 135 all-time mentions for Customer Support; CloudTalk receives positive support feedback in recent reviews but with fewer all-time mentions. - **Reporting/Analytics:** Nextiva is praised for robust reporting features in recent reviews; CloudTalk is noted for analytics and call tracking. ### What are the pros and cons of Nextiva vs CloudTalk? Nextiva's headline strength is customer support, while CloudTalk is recognized for ease of use and integrations. - **Nextiva strengths:** Customer Support (135 all-time mentions), Reliability (90), Call Quality (56), Features (49), User Interface (46), Efficiency (33). - **Nextiva trade-offs:** Texting limitations (12 all-time mentions), advanced features and reporting tools can be less intuitive, and pricing can increase with added features or users. - **CloudTalk strengths:** In recent reviews, CloudTalk is praised for ease of use, quick setup, CRM integrations (notably Pipedrive and Outreach), and stable international call quality. - **CloudTalk trade-offs:** Reviewers note that advanced features can be expensive for small teams, support can be inconsistent, and some onboarding experiences are slow or complicated. ### Is Nextiva or CloudTalk better for small businesses? Nextiva is the stronger fit for small businesses, with a higher G2 rating and more positive small-business reviewer sentiment. - **Nextiva:** Small-Business segment; reviewers highlight ease of use, strong onboarding, and customer support as key benefits for small teams. - **CloudTalk:** Small-Business segment; reviewers appreciate the quick setup and flexibility, but note that advanced features may be costly for smaller teams. ### Which VoIP Providers platform has better integrations? CloudTalk is favored for integrations, especially with CRM tools. - **Nextiva:** Reviewers mention CRM integrations and workflow visualizations, but no specific third-party integration counts exceed the publish floor. - **CloudTalk:** Pipedrive (73 all-time mentions), Outreach (29 all-time mentions), and frequent praise for CRM integration in recent reviews. ### How do Nextiva and CloudTalk compare on customer support? Nextiva and CloudTalk are rated within 0.3 points on Quality of Support, with Nextiva holding a slight edge at 9.0 versus CloudTalk's 8.7. - **Nextiva:** Reviewers consistently cite responsive, helpful support, with 135 all-time mentions for Customer Support and frequent praise for onboarding and troubleshooting. - **CloudTalk:** Recent reviews highlight quick and knowledgeable support, though some note inconsistent experiences and reliance on AI chatbots for initial help. ### Which is easier to implement, Nextiva or CloudTalk? CloudTalk is rated higher for Ease of Setup, scoring 8.9 versus Nextiva's 8.4, a difference of 0.5 points. - **Nextiva:** Reviewers describe setup as straightforward, with onboarding support and intuitive administration, though some mention a learning curve for advanced features. - **CloudTalk:** Many reviewers highlight quick, easy setup and onboarding, with minimal technical requirements and efficient configuration for small teams. ### Which product has better Voice? Nextiva is more frequently cited for Voice, with 56 all-time mentions for Call Quality, while CloudTalk is praised for stable international call quality in recent reviews. - **Nextiva:** Call Quality (56 all-time mentions), 4.5/5 overall rating, and frequent reviewer praise for reliable voice performance. - **CloudTalk:** Reviewers highlight stable international call quality and smooth conversations, with a 4.4/5 overall rating. 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