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At a Glance
Market Segments
Small-Business (62.8% of reviews)
Small-Business (78.2% of reviews)
Entry-Level Pricing
$19.00 1 User Per Year
Starting at $15.00 1 User Per Month
CloudTalk
Star Rating
(1,624)4.4 out of 5
Market Segments
Small-Business (62.8% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User Per Year
Free Trial is available
Browse all 4 pricing plansNextiva
Star Rating
(3,438)4.5 out of 5
Market Segments
Small-Business (78.2% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $15.00 1 User Per Month
Browse all 6 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Nextiva excels in voice quality, scoring 9.4 compared to CloudTalk's 8.9. Reviewers mention that Nextiva's call clarity and reliability are standout features, making it a preferred choice for businesses that prioritize communication quality.
- Reviewers mention that CloudTalk offers superior ease of use, with a score of 9.1 versus Nextiva's 8.7. Users appreciate CloudTalk's intuitive interface, which simplifies navigation and enhances user experience, especially for those new to VoIP systems.
- Users on G2 highlight Nextiva's robust support quality, scoring 9.0 against CloudTalk's 8.8. Reviewers say that Nextiva's customer service is responsive and knowledgeable, providing effective solutions to issues, which is crucial for businesses relying on uninterrupted communication.
- Reviewers mention that CloudTalk shines in scalability, achieving a score of 9.7 compared to Nextiva's 9.3. Users report that CloudTalk's features easily adapt to growing business needs, making it a great option for companies anticipating expansion.
- Users say that Nextiva's call management features are highly rated at 9.2, while CloudTalk scores 8.8. Reviewers appreciate Nextiva's comprehensive call tracking and reporting capabilities, which help businesses analyze performance and improve customer interactions.
- G2 users report that Nextiva's entry-level pricing at $15.00 is more attractive than CloudTalk's starting price of $19.00. Reviewers mention that this affordability, combined with Nextiva's extensive features, makes it a compelling choice for small businesses looking to maximize their budget.
Pricing
Entry-Level Pricing
CloudTalk
Lite
$19.00
1 User Per Year
Perfect plan to get started with CloudTalk
- Unlimited Calls Across the US 🇺🇸 and Canada 🇨🇦
- Business SMS
- International numbers (160+ countries)
Nextiva
Core
Starting at $15.00
1 User Per Month
For small teams! Reliably run your business and communicate with your team and customers through unified voice, video, SMS, and digital channels with instant setup, no hardware, centralized conversations, and built-in tools for productivity, collaboration, and responsiveness.
- Inbound & Outbound Voice
- Business SMS
- Video Meetings
Free Trial
CloudTalk
Free Trial is available
Nextiva
No trial information availableRatings
Meets Requirements
8.7
1,389
9.0
2,770
Ease of Use
9.1
1,417
8.7
2,806
Ease of Setup
8.9
1,030
8.4
2,097
Ease of Admin
8.9
603
8.6
1,989
Quality of Support
8.8
1,258
9.0
2,756
Has the product been a good partner in doing business?
8.9
604
8.8
1,971
Product Direction (% positive)
8.8
1,351
8.3
2,656
Features by Category
Dialing Options
8.6
232
|
Verified
Not enough data
8.5
224
|
Verified
Not enough data
8.4
23
Not enough data
Agent Tools
8.1
204
|
Verified
Not enough data
8.2
210
|
Verified
Not enough data
8.9
236
|
Verified
Not enough data
Automation
8.3
200
|
Verified
Not enough data
8.3
196
|
Verified
Not enough data
8.2
198
|
Verified
Not enough data
Agentic AI - Auto Dialer
6.9
20
Not enough data
7.8
20
Not enough data
AI Capabilities - Auto Dialer
7.9
19
Not enough data
8.1
18
Not enough data
7.6
19
Not enough data
Quality Assurance
9.1
79
Not enough data
9.0
76
Not enough data
9.0
80
Not enough data
Engagement
8.7
77
Not enough data
9.2
86
Not enough data
8.7
76
Not enough data
Performance
8.9
77
Not enough data
9.1
81
Not enough data
Generative AI
8.6
22
Not enough data
8.6
32
Not enough data
Channels
8.9
632
|
Verified
9.4
198
7.8
507
8.0
179
7.7
490
7.7
175
7.9
525
|
Verified
8.2
181
7.8
489
8.2
170
Generative AI
7.6
280
7.6
85
Functions
8.5
568
|
Verified
8.7
175
8.4
571
|
Verified
8.6
174
8.6
561
|
Verified
8.8
175
8.2
510
8.1
173
8.2
516
|
Verified
8.2
170
8.5
520
|
Verified
8.5
179
8.4
534
|
Verified
8.5
170
8.4
525
|
Verified
8.4
166
Agentic AI - Contact Center
7.9
144
8.8
12
8.3
144
9.3
12
8.2
143
9.3
12
8.1
142
9.3
12
Administrative
8.5
582
|
Verified
8.3
168
8.8
588
|
Verified
9.1
176
8.7
617
|
Verified
8.9
176
8.8
573
|
Verified
8.4
166
8.3
515
|
Verified
8.3
161
Workforce Management
8.7
110
|
Verified
Not enough data
8.7
105
|
Verified
Not enough data
8.6
95
|
Verified
Not enough data
8.7
101
|
Verified
Not enough data
8.8
106
Not enough data
Administration
8.8
115
|
Verified
Not enough data
8.9
113
|
Verified
Not enough data
8.8
118
|
Verified
Not enough data
8.5
107
|
Verified
Not enough data
8.7
100
|
Verified
Not enough data
Platform
7.8
211
8.1
468
8.3
227
8.6
668
8.1
225
8.6
586
8.5
234
8.9
695
8.2
236
8.8
608
8.1
221
8.3
504
8.2
225
8.6
605
Generative AI
7.4
106
7.7
296
Workforce Management
8.8
230
8.8
609
8.7
230
8.7
567
Call Center Infrastructure (CCI)
8.7
21
8.9
9
8.9
21
8.9
9
9.1
20
8.9
9
8.7
20
8.9
9
Administrative
9.0
237
8.7
597
8.7
239
8.7
626
Generative AI
7.9
37
Not enough data
Basic Communication - Cloud PBX
9.4
26
9.2
28
9.6
26
9.0
28
9.7
26
9.3
27
9.3
25
8.5
25
9.2
26
8.7
26
9.6
24
9.1
27
Advanced Features - Cloud PBX
9.5
25
9.1
27
9.4
26
9.2
28
9.4
26
9.2
28
8.5
25
9.2
26
Platform Basics - VoIP Providers
8.3
23
8.6
61
8.7
23
8.7
67
8.3
23
8.4
60
8.4
24
8.1
61
7.7
22
8.0
57
7.4
22
7.9
57
Basic Communication
8.9
227
|
Verified
9.2
1645
|
Verified
6.5
136
7.9
904
|
Verified
7.1
156
|
Verified
8.2
1050
|
Verified
6.3
129
7.7
835
7.3
146
|
Verified
8.6
1161
|
Verified
8.0
160
|
Verified
9.1
1341
|
Verified
Agentic AI - VoIP Providers
6.8
15
7.8
43
7.7
14
8.1
42
7.0
14
7.8
43
7.5
14
7.8
43
Access
8.0
155
8.0
909
8.0
169
|
Verified
8.2
904
8.3
178
|
Verified
8.5
1041
|
Verified
Advanced Features
7.6
160
|
Verified
8.3
1178
|
Verified
7.6
151
|
Verified
8.6
1243
|
Verified
8.9
207
|
Verified
9.1
1482
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
7.4
90
Not enough data
7.4
90
Not enough data
Calling
9.0
467
Not enough data
8.1
399
Not enough data
8.5
426
Not enough data
8.8
442
Not enough data
8.3
102
Not enough data
Contacts
8.1
418
Not enough data
8.0
392
Not enough data
8.2
403
Not enough data
Insights
8.4
417
Not enough data
8.4
407
Not enough data
8.3
384
Not enough data
7.2
346
Not enough data
7.5
351
Not enough data
8.0
95
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
8.3
8
Not enough data
7.9
8
Not enough data
8.3
9
Not enough data
8.8
8
Extensions
Not enough data
8.5
150
|
Verified
Not enough data
9.1
158
|
Verified
Not enough data
8.8
148
|
Verified
Features
Not enough data
9.2
183
|
Verified
Not enough data
8.5
154
Not enough data
8.3
144
|
Verified
Not enough data
9.0
157
|
Verified
Not enough data
8.4
148
|
Verified
Not enough data
Feature Not Available
Categories
Categories
Shared Categories
CloudTalk and Nextiva are categorized as VoIP Providers, Call Center Infrastructure (CCI), Contact Center, and Cloud PBX Platforms
Unique Categories
CloudTalk is categorized as Speech Analytics, Auto Dialer, Outbound Call Tracking, Contact Center Workforce, and Contact Center Quality Assurance
Nextiva is categorized as UCaaS Platforms and AI Voice Assistants
Reviews
Reviewers' Company Size
CloudTalk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Nextiva
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
9.8%
Information Technology and Services
9.4%
Marketing and Advertising
5.7%
Financial Services
5.0%
Education Management
4.7%
Other
65.4%
Hospital & Health Care
5.9%
Insurance
5.7%
Construction
5.3%
Financial Services
4.6%
Real Estate
4.0%
Other
74.4%
Discussions
What is CloudTalk used for?
3 Comments
MV
Cloudtalk is platform to make calls all over the world, create and track reports Read more
What is CloudTalk used for?
2 Comments
CD
For telephone communications between the company and clients or potential clients. It is useful for incoming calls, as well as outgoing calls.Read more
I want sync my HubSpot data with its language property to mapped to the custom field of Contacts in Cloudtalk.
1 Comment
Official Response from CloudTalk
Hi Manoj!
In order to set the integration right it is sufficient to follow this article:...Read more
What is VoIP feature?
3 Comments
JB
Voice over Internet Protocol or VoIP is basically phone service using internet connection instead of a regular phone line connectionRead more
If we need more lines in the future as our business grows, do we have to purchase new phones as well?
2 Comments
RW
Julianne, the answer depends on your current phones and service package with Nextiva. We have multiple numbers configured to ring one or more phones as well...Read more
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