# CloudTalk vs Nextiva Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Nextiva excels in call quality, with users highlighting that the audio is consistently crystal clear and rarely experiences dropped calls, making it a dependable choice for daily business communication.
- **Users say** CloudTalk stands out for its intuitive interface, which allows for quick onboarding and easy navigation. Reviewers appreciate the clean design and the platform's ability to track emotions during calls, providing valuable insights into customer interactions.
- **According to verified reviews** , Nextiva's customer service receives high praise, with many users noting the excellent support they receive. This is complemented by a smooth initial setup process, which users found easy and efficient.
- **Reviewers mention** that CloudTalk's deployment is notably quick compared to traditional call center systems, allowing agents to get up to speed rapidly. The dashboard's clear visibility into call activity and performance is also frequently highlighted as a major benefit.
- **G2 reviewers indicate** that while Nextiva has a strong presence in the small business market, CloudTalk also appeals to this segment with its user-friendly features, though it has a slightly higher entry-level price point, which some users find less appealing.
- **Users report** that Nextiva's competitive pricing aligns well with market standards, making it an attractive option for small businesses looking for reliable VoIP solutions, while CloudTalk's features like call routing and IVR are praised for enhancing operational efficiency.



| | CloudTalk | Nextiva | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 1,759 | 3,547 | 
| **Largest Market Segment** | Small-Business (63.6% of reviews) | Small-Business (77.3% of reviews) | 
| **Entry Level Price** | $19.00 1 User Per Year | Starting at $15.00 1 User Per Month | 

---
## Top Pros & Cons

### CloudTalk

Pros:
- Ease of Use (358 reviews)
- Reliability (170 reviews)

Cons:
- Call Issues (176 reviews)
- Connection Issues (81 reviews)

### Nextiva

Pros:
- Customer Support (135 reviews)
- Ease of Use (128 reviews)

Cons:
- Difficult Configuration (27 reviews)
- Complexity (25 reviews)

---
## Ratings Comparison
| Rating | CloudTalk | Nextiva | 
|---|---|---|
  | **Meets Requirements** | 8.7 (1518 reviews) | 9.0 (2823 reviews) | 
  | **Ease of Use** | 9.1 (1548 reviews) | 8.7 (2869 reviews) | 
  | **Ease of Setup** | 8.9 (1158 reviews) | 8.4 (2155 reviews) | 
  | **Ease of Admin** | 8.9 (633 reviews) | 8.6 (1986 reviews) | 
  | **Quality of Support** | 8.8 (1380 reviews) | 9.0 (2807 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.9 (634 reviews) | 8.8 (1967 reviews) | 
  | **Product Direction (% positive)** | 8.8 (1467 reviews) | 8.3 (2702 reviews) | 

---
## Pricing

### CloudTalk

#### Entry-Level Pricing

Plan: Lite

Price: $19.00 1 User Per Year

Description: Perfect plan to get started with CloudTalk

Key Features:
- Unlimited Calls Across the US 🇺🇸 and Canada 🇨🇦
- Business SMS
- International numbers (160+ countries)

[Browse all 4 editions](https://www.g2.com/products/cloudtalk/pricing)

#### Free Trial

Yes

### Nextiva

#### Entry-Level Pricing

Plan: Core

Price: Starting at $15.00 1 User Per Month

Description: For small teams! Reliably run your business and communicate with your team and customers through unified voice, video, SMS, and digital channels with instant setup, no hardware, centralized conversations, and built-in tools for productivity, collaboration, and responsiveness.

Key Features:
- Inbound & Outbound Voice
- Business SMS
- Video Meetings

[Browse all 6 editions](https://www.g2.com/products/nextiva/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **CloudTalk** | 8.1/10 | 275 |
| **Nextiva** | N/A | N/A |

#### Dialing Options

| Feature | CloudTalk | Nextiva | 
|---|---|---|
| **Preview Dialing** | 8.6 (233 reviews) ✓ Verified | Not enough data | 
| **Progressive Dialing** | 8.5 (225 reviews) ✓ Verified | Not enough data | 
| **Predictive Dialing** | 8.4 (23 reviews) | Not enough data | 

#### Agent Tools

| Feature | CloudTalk | Nextiva | 
|---|---|---|
| **Whisper Coaching ** | 8.1 (205 reviews) ✓ Verified | Not enough data | 
| **Callback Scheduling ** | 8.2 (211 reviews) ✓ Verified | Not enough data | 
| **Call Recording ** | 8.9 (240 reviews) ✓ Verified | Not enough data | 

#### Automation

| Feature | CloudTalk | Nextiva | 
|---|---|---|
| **Voice Activity Detection** | 8.3 (202 reviews) ✓ Verified | Not enough data | 
| **Interactive Voice Response (IVR)** | 8.3 (198 reviews) ✓ Verified | Not enough data | 
| **Call Scrubbing** | 8.2 (199 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - Auto Dialer

| Feature | CloudTalk | Nextiva | 
|---|---|---|
| **Autonomous Task Execution** | 6.9 (20 reviews) | Not enough data | 
| **Cross-system Integration** | 7.8 (21 reviews) | Not enough data | 

#### AI Capabilities - Auto Dialer

| Feature | CloudTalk | Nextiva | 
|---|---|---|
| **Call Prioritization and List Optimization** | 7.9 (19 reviews) | Not enough data | 
| **Compliance Monitoring** | 8.1 (18 reviews) | Not enough data | 
| **Speech Analytics and Sentiment Analysis** | 7.6 (19 reviews) | Not enough data | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **CloudTalk** | 8.9/10 | 109 |
| **Nextiva** | N/A | N/A |

#### Quality Assurance

| Feature | CloudTalk | Nextiva | 
|---|---|---|
| **Evaluation** | 9.1 (80 reviews) | Not enough data | 
| **Calibration** | 9.0 (77 reviews) | Not enough data | 
| **Reports** | 9.0 (82 reviews) | Not enough data | 

#### Engagement

| Feature | CloudTalk | Nextiva | 
|---|---|---|
| **Feedback** | 8.7 (78 reviews) | Not enough data | 
| **Dashboards** | 9.2 (90 reviews) | Not enough data | 
| **Training** | 8.7 (77 reviews) | Not enough data | 

#### Performance

| Feature | CloudTalk | Nextiva | 
|---|---|---|
| **Integrations** | 9.0 (81 reviews) | Not enough data | 
| **Compliance** | 9.1 (82 reviews) | Not enough data | 

#### Generative AI

| Feature | CloudTalk | Nextiva | 
|---|---|---|
| **AI Text Generation** | 8.6 (22 reviews) | Not enough data | 
| **AI Text Summarization** | 8.5 (33 reviews) | Not enough data | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **CloudTalk** | 8.3/10 | 832 |
| **Nextiva** | 8.5/10 | 207 |

#### Channels

| Feature | CloudTalk | Nextiva | 
|---|---|---|
| **Voice** | 9.0 (715 reviews) ✓ Verified | 9.4 (194 reviews) | 
| **Social** | 7.8 (506 reviews) | 7.9 (176 reviews) | 
| **Web Chat** | 7.6 (489 reviews) | 7.7 (174 reviews) | 
| **Mobile SMS** | 7.9 (532 reviews) ✓ Verified | 8.2 (178 reviews) | 
| **Email** | 7.8 (489 reviews) | 8.2 (168 reviews) | 

#### Generative AI

| Feature | CloudTalk | Nextiva | 
|---|---|---|
| **AI Text-to-Speech** | 7.6 (280 reviews) | 7.6 (84 reviews) | 

#### Functions

| Feature | CloudTalk | Nextiva | 
|---|---|---|
| **Session Routing** | 8.5 (575 reviews) ✓ Verified | 8.7 (173 reviews) | 
| **Session Queuing** | 8.4 (571 reviews) ✓ Verified | 8.6 (173 reviews) | 
| **Concurrent Calling** | 8.6 (566 reviews) ✓ Verified | 8.8 (174 reviews) | 
| **Speech Analytics** | 8.2 (518 reviews) | 8.1 (171 reviews) | 
| **Auto Dialer** | 8.2 (523 reviews) ✓ Verified | 8.2 (169 reviews) | 
| **IVR** | 8.5 (523 reviews) ✓ Verified | 8.5 (176 reviews) | 
| **Inbound Screen Pop** | 8.4 (537 reviews) ✓ Verified | 8.5 (169 reviews) | 
| **Persistent Data** | 8.4 (527 reviews) ✓ Verified | 8.4 (165 reviews) | 

#### Agentic AI - Contact Center

| Feature | CloudTalk | Nextiva | 
|---|---|---|
| **Autonomous Task Execution** | 7.8 (143 reviews) | 8.8 (11 reviews) | 
| **Cross-system Integration** | 8.4 (169 reviews) | 9.2 (11 reviews) | 
| **Natural Language Interaction** | 8.2 (144 reviews) | 9.2 (11 reviews) | 
| **Proactive Assistance** | 8.1 (141 reviews) | 9.2 (11 reviews) | 

#### Administrative

| Feature | CloudTalk | Nextiva | 
|---|---|---|
| **Session Summary Notes** | 8.5 (589 reviews) ✓ Verified | 8.3 (167 reviews) | 
| **Administrator Access** | 8.8 (593 reviews) ✓ Verified | 9.1 (176 reviews) | 
| **Reporting & Dashboards** | 8.7 (647 reviews) ✓ Verified | 8.9 (176 reviews) | 
| **Session Recording** | 8.8 (593 reviews) ✓ Verified | 8.4 (166 reviews) | 
| **Agent Scheduling and Assignment** | 8.3 (515 reviews) ✓ Verified | 8.3 (160 reviews) | 

### Contact Center Workforce

| Product | Score | Reviews |
|---|---|---|
| **CloudTalk** | 8.7/10 | 141 |
| **Nextiva** | N/A | N/A |

#### Workforce Management

| Feature | CloudTalk | Nextiva | 
|---|---|---|
| **Agent Availability** | 8.7 (110 reviews) ✓ Verified | Not enough data | 
| **Skills Management** | 8.7 (104 reviews) ✓ Verified | Not enough data | 
| **Shift Scheduling** | 8.6 (94 reviews) ✓ Verified | Not enough data | 
| **Agent Self-Service** | 8.7 (100 reviews) ✓ Verified | Not enough data | 
| **Mobile Access** | 8.7 (106 reviews) | Not enough data | 

#### Administration

| Feature | CloudTalk | Nextiva | 
|---|---|---|
| **Automation** | 8.8 (115 reviews) ✓ Verified | Not enough data | 
| **Performance Analysis** | 8.9 (112 reviews) ✓ Verified | Not enough data | 
| **Dashboards** | 8.8 (117 reviews) ✓ Verified | Not enough data | 
| **Forecasting** | 8.4 (106 reviews) ✓ Verified | Not enough data | 
| **Intraday Management** | 8.7 (99 reviews) ✓ Verified | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **CloudTalk** | 8.5/10 | 261 |
| **Nextiva** | 8.6/10 | 772 |

#### Platform

| Feature | CloudTalk | Nextiva | 
|---|---|---|
| **Omnichannel** | 7.8 (211 reviews) | 8.1 (466 reviews) | 
| **Mobile Access** | 8.3 (229 reviews) | 8.6 (667 reviews) | 
| **Queue Management** | 8.1 (225 reviews) | 8.6 (585 reviews) | 
| **Call Routing** | 8.5 (235 reviews) | 8.9 (693 reviews) | 
| **Call Back** | 8.2 (236 reviews) | 8.8 (606 reviews) | 
| **IVR** | 8.1 (223 reviews) | 8.3 (502 reviews) | 
| **Automatic Call Distribution** | 8.2 (225 reviews) | 8.6 (604 reviews) | 

#### Generative AI

| Feature | CloudTalk | Nextiva | 
|---|---|---|
| **AI Text-to-Speech** | 7.4 (105 reviews) | 7.7 (295 reviews) | 

#### Workforce Management

| Feature | CloudTalk | Nextiva | 
|---|---|---|
| **Call Monitoring** | 8.8 (232 reviews) | 8.7 (607 reviews) | 
| **Performance Evaluation** | 8.7 (230 reviews) | 8.7 (565 reviews) | 

#### Call Center Infrastructure (CCI)

| Feature | CloudTalk | Nextiva | 
|---|---|---|
| **Autonomous Task Execution** | 8.6 (20 reviews) | 8.8 (8 reviews) | 
| **Cross-system Integration** | 9.0 (20 reviews) | 8.8 (8 reviews) | 
| **Natural Language Interaction** | 9.2 (19 reviews) | 8.8 (8 reviews) | 
| **Proactive Assistance** | 8.7 (19 reviews) | 8.8 (8 reviews) | 

#### Administrative

| Feature | CloudTalk | Nextiva | 
|---|---|---|
| **Call Recording** | 9.0 (238 reviews) | 8.7 (594 reviews) | 
| **Reporting & Dashboards** | 8.7 (240 reviews) | 8.7 (624 reviews) | 

### Speech Analytics

| Product | Score | Reviews |
|---|---|---|
| **CloudTalk** | 7.9/10 | 36 |
| **Nextiva** | N/A | N/A |

#### Generative AI

| Feature | CloudTalk | Nextiva | 
|---|---|---|
| **AI Text Summarization** | 8.0 (36 reviews) | Not enough data | 

### Cloud PBX Platforms

| Product | Score | Reviews |
|---|---|---|
| **CloudTalk** | 9.4/10 | 30 |
| **Nextiva** | 9.1/10 | 42 |

#### Basic Communication - Cloud PBX

| Feature | CloudTalk | Nextiva | 
|---|---|---|
| **Call Management** | 9.4 (28 reviews) | 9.4 (31 reviews) | 
| **Communication Management** | 9.6 (26 reviews) | 9.1 (30 reviews) | 
| **Scalability** | 9.7 (26 reviews) | 9.3 (28 reviews) | 
| **Integrations** | 9.3 (27 reviews) | 8.5 (24 reviews) | 
| **Mobile Accessibility** | 9.2 (26 reviews) | 8.8 (30 reviews) | 
| **Accessibility** | 9.6 (24 reviews) | 9.0 (28 reviews) | 

#### Advanced Features - Cloud PBX

| Feature | CloudTalk | Nextiva | 
|---|---|---|
| **Security and Compliance** | 9.5 (25 reviews) | 9.1 (26 reviews) | 
| **Analytics and Reporting** | 9.4 (28 reviews) | 9.3 (29 reviews) | 
| **Support and Reliability** | 9.4 (26 reviews) | 9.1 (30 reviews) | 
| **Automated attendant** | 8.5 (25 reviews) | 9.1 (27 reviews) | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **CloudTalk** | 7.8/10 | 252 |
| **Nextiva** | 8.2/10 | 1776 |

#### Platform Basics - VoIP Providers

| Feature | CloudTalk | Nextiva | 
|---|---|---|
| **PBX systems, VoIP Softphone** | 8.3 (23 reviews) | 8.7 (63 reviews) | 
| **Call Management** | 8.8 (24 reviews) | 8.7 (88 reviews) | 
| **Network monitoring** | 8.3 (23 reviews) | 8.2 (58 reviews) | 
| **Integrations** | 8.4 (29 reviews) | 8.1 (66 reviews) | 
| **Virtual PBX** | 7.7 (22 reviews) | 7.9 (53 reviews) | 
| **SIP trunking services** | 7.4 (22 reviews) | 7.7 (53 reviews) | 

#### Basic Communication

| Feature | CloudTalk | Nextiva | 
|---|---|---|
| **Phone Calls** | 9.0 (240 reviews) ✓ Verified | 9.2 (1686 reviews) ✓ Verified | 
| **Video Calls** | 6.5 (137 reviews) | 7.9 (899 reviews) ✓ Verified | 
| **Instant Messaging** | 7.1 (157 reviews) ✓ Verified | 8.3 (1055 reviews) ✓ Verified | 
| **Screen Sharing** | 6.3 (129 reviews) | 7.7 (830 reviews) | 
| **Conference Calls** | 7.3 (146 reviews) ✓ Verified | 8.6 (1161 reviews) ✓ Verified | 
| **Desk-to-Desk Calls** | 8.0 (160 reviews) ✓ Verified | 9.1 (1339 reviews) ✓ Verified | 

#### Agentic AI - VoIP Providers

| Feature | CloudTalk | Nextiva | 
|---|---|---|
| **Autonomous Task Execution** | 6.8 (15 reviews) | 7.7 (40 reviews) | 
| **Cross-system Integration** | 7.7 (14 reviews) | 7.8 (40 reviews) | 
| **Adaptive Learning** | 7.0 (14 reviews) | 7.6 (39 reviews) | 
| **Proactive Assistance** | 7.5 (14 reviews) | 7.6 (40 reviews) | 

#### Access

| Feature | CloudTalk | Nextiva | 
|---|---|---|
| **Software Pairing** | 8.0 (155 reviews) | 8.0 (903 reviews) | 
| **Browser Extension** | 8.0 (171 reviews) ✓ Verified | 8.1 (898 reviews) | 
| **Individual Download** | 8.3 (178 reviews) ✓ Verified | 8.5 (1039 reviews) ✓ Verified | 

#### Advanced Features

| Feature | CloudTalk | Nextiva | 
|---|---|---|
| **Hold Music** | 7.6 (160 reviews) ✓ Verified | 8.3 (1173 reviews) ✓ Verified | 
| **Automated Attendants** | 7.6 (152 reviews) ✓ Verified | 8.6 (1244 reviews) ✓ Verified | 
| **VOiP Number** | 8.9 (210 reviews) ✓ Verified | 9.1 (1487 reviews) | 

### AI Voice Assistants

| Product | Score | Reviews |
|---|---|---|
| **CloudTalk** | N/A | N/A |
| **Nextiva** | N/A | N/A |

#### Voice Recognition - AI Voice Assistants

| Feature | CloudTalk | Nextiva | 
|---|---|---|
| **Voice Recognition** | Not enough data | Not enough data | 

#### Speech Synthesis - AI Voice Assistants

| Feature | CloudTalk | Nextiva | 
|---|---|---|
| **Speech Synthesis** | Not enough data | Not enough data | 
| **Customizable speech** | Not enough data | Not enough data | 
| **Multiple voice actions** | Not enough data | Not enough data | 

#### Security and privacy - AI Voice Assistants

| Feature | CloudTalk | Nextiva | 
|---|---|---|
| **Encrypted communication** | Not enough data | Not enough data | 

#### Compatibility - AI Voice Assistants

| Feature | CloudTalk | Nextiva | 
|---|---|---|
| **Cross platform compatibility** | Not enough data | Not enough data | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **CloudTalk** | 8.1/10 | 524 |
| **Nextiva** | N/A | N/A |

#### Agentic AI - Outbound Call Tracking

| Feature | CloudTalk | Nextiva | 
|---|---|---|
| **Autonomous Task Execution** | 7.4 (88 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.4 (88 reviews) | Not enough data | 

#### Calling

| Feature | CloudTalk | Nextiva | 
|---|---|---|
| **Record Calls** | 9.0 (479 reviews) | Not enough data | 
| **Generate Location** | 8.1 (398 reviews) | Not enough data | 
| **Call Types** | 8.5 (427 reviews) | Not enough data | 
| **Click-to-Call** | 8.8 (451 reviews) | Not enough data | 
| **Auto Dialer** | 8.3 (105 reviews) | Not enough data | 

#### Contacts

| Feature | CloudTalk | Nextiva | 
|---|---|---|
| **Personalization** | 8.1 (417 reviews) | Not enough data | 
| **Information Locater** | 8.0 (391 reviews) | Not enough data | 
| **Record Prospect Data** | 8.2 (403 reviews) | Not enough data | 

#### Insights

| Feature | CloudTalk | Nextiva | 
|---|---|---|
| **Notes** | 8.4 (423 reviews) | Not enough data | 
| **Daily Summary** | 8.4 (407 reviews) | Not enough data | 
| **Automated Voicemails** | 8.3 (382 reviews) | Not enough data | 
| **Automated Emails** | 7.2 (344 reviews) | Not enough data | 
| **Sorts Prospects** | 7.5 (350 reviews) | Not enough data | 
| **Automated Note Taking** | 8.0 (95 reviews) | Not enough data | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **CloudTalk** | N/A | N/A |
| **Nextiva** | 8.6/10 | 202 |

#### Agentic AI - UCaaS Platforms

| Feature | CloudTalk | Nextiva | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.1 (7 reviews) | 
| **Cross-system Integration** | Not enough data | 8.1 (7 reviews) | 
| **Adaptive Learning** | Not enough data | 8.3 (8 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.6 (7 reviews) | 

#### Extensions

| Feature | CloudTalk | Nextiva | 
|---|---|---|
| **Tenancy Flexibility** | Not enough data | 8.5 (149 reviews) ✓ Verified | 
| **Native VoIP** | Not enough data | 9.1 (158 reviews) ✓ Verified | 
| **CCaaS Option** | Not enough data | 8.8 (147 reviews) ✓ Verified | 

#### Features

| Feature | CloudTalk | Nextiva | 
|---|---|---|
| **Voicemail to Email** | Not enough data | 9.2 (184 reviews) ✓ Verified | 
| **Voicemail to SMS** | Not enough data | 8.5 (154 reviews) | 
| **File Sharing** | Not enough data | 8.3 (142 reviews) ✓ Verified | 
| **Voice Conferencing** | Not enough data | 9.0 (156 reviews) ✓ Verified | 
| **Video Conferencing** | Not enough data | 8.4 (146 reviews) ✓ Verified | 
| **Conference Transcripts** | Not enough data | Feature Not Available | 

---
## Categories
**Shared Categories (4):** [VoIP Providers](https://www.g2.com/categories/voip-providers), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Contact Center Software](https://www.g2.com/categories/contact-center), [Cloud PBX Platforms Software](https://www.g2.com/categories/cloud-pbx-platforms)

**Unique to CloudTalk (5):** [Speech Analytics Software](https://www.g2.com/categories/speech-analytics), [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance)

**Unique to Nextiva (2):** [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants)


---
## Reviewer Demographics

### By Company Size

| Segment | CloudTalk | Nextiva | 
|---|---|---|
| **Small-Business** | 63.6% | 77.3% | 
| **Mid-Market** | 32.1% | 21.5% | 
| **Enterprise** | 4.3% | 1.2% | 

### By Industry

#### CloudTalk

- **Computer Software:** 10.3%
- **Information Technology and Services:** 9.3%
- **Marketing and Advertising:** 6.1%
- **Financial Services:** 5.0%
- **Education Management:** 4.4%
- **Consumer Services:** 3.3%
- **Leisure, Travel & Tourism:** 3.1%
- **Automotive:** 3.1%
- **Accounting:** 2.3%
- **Hospitality:** 2.3%
- **Other:** 50.8%

#### Nextiva

- **Hospital & Health Care:** 6.0%
- **Insurance:** 5.7%
- **Construction:** 5.3%
- **Financial Services:** 4.6%
- **Real Estate:** 4.0%
- **Information Technology and Services:** 3.9%
- **Health, Wellness and Fitness:** 3.8%
- **Medical Practice:** 3.6%
- **Law Practice:** 3.5%
- **Legal Services:** 3.2%
- **Other:** 56.5%

---
## Alternatives

### Alternatives to CloudTalk

- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2383 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1543 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1581 reviews)
- [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) — 4.8/5 stars (864 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (610 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1355 reviews)
- [Ringover](https://www.g2.com/products/ringover/reviews) — 4.6/5 stars (486 reviews)
- [Aloware](https://www.g2.com/products/aloware/reviews) — 4.1/5 stars (823 reviews)

### Alternatives to Nextiva

- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (546 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1581 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1355 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1414 reviews)
- [8x8 Work](https://www.g2.com/products/8x8-work/reviews) — 4.2/5 stars (915 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (500 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1543 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4155 reviews)
- [Intermedia Unite](https://www.g2.com/products/intermedia-unite/reviews) — 4.5/5 stars (520 reviews)

---
## Top Discussions

### CloudTalk

- Title: [What is CloudTalk used for?](https://www.g2.com/discussions/cloudtalk-what-is-cloudtalk-used-for) — 4 comments, 1 upvote
  > **Top comment:** "Make phone calls from a digital platform. Generally used for companies that use Call Centers."
- Title: [What is CloudTalk used for?](https://www.g2.com/discussions/what-is-cloudtalk-used-for) — 2 comments
  > **Top comment:** "For telephone communications between the company and clients or potential clients. It is useful for incoming calls, as well as outgoing calls."
- Title: [I want sync my HubSpot data with its language property to mapped to the custom field of  Contacts in Cloudtalk.](https://www.g2.com/discussions/36315-i-want-sync-my-hubspot-data-with-its-language-property-to-mapped-to-the-custom-field-of-contacts-in-cloudtalk) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Hi Manoj! 

In order to set the integration right it is sufficient to follow this article:..."
- Title: [What is the best way to answer incoming calls?](https://www.g2.com/discussions/36111-what-is-the-best-way-to-answer-incoming-calls) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Hi John, the best way of answering calls is using our Desktop application. 

Best regards!"
- Title: [Cloudtalk or alternative.   Zadamra](https://www.g2.com/discussions/32162-cloudtalk-or-alternative-zadamra) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Hi Christopher! 

We definitely recommend CloudTalk and will be very happy to prove we are the number one choice in our pricing segment.

Best wishes"

### Nextiva

- Title: [What is VoIP feature?](https://www.g2.com/discussions/what-is-voip-feature) — 3 comments
  > **Top comment:** "Voip feature just means you can make calls over the internet, rather than a connected phone line or cell network. 
"
- Title: [What does nextiva do?](https://www.g2.com/discussions/what-does-nextiva-do) — 3 comments
  > **Top comment:** "provide phone service"
- Title: [How has Nextiva revolutionized business communication systems with its VoIP solutions?](https://www.g2.com/discussions/how-has-nextiva-revolutionized-business-communication-systems-with-its-voip-solutions) — 2 comments
  > **Top comment:** "From my perspective - Nextiva made everything seamless like it's part of my normal work system/equipment.  I don't feel like I have to do any extra logging..."
- Title: [What is Nextiva used for?](https://www.g2.com/discussions/what-is-nextiva-used-for) — 2 comments
  > **Top comment:** "They are in the business of sneak auto-renewals, being difficult to reach, and deferring everything to their legal department. "
- Title: [For those who switched to Nextiva from another service, whom did you come from, and do you feel there is parity between Nextiva and your previous provider?](https://www.g2.com/discussions/for-those-who-switched-to-nextiva-from-another-service-whom-did-you-come-from-and-do-you-feel-there-is-parity-between-nextiva-and-your-previous-provider) — 2 comments, 1 upvote
  > **Top comment:** "Good day everyone on this platform I wanna use this medium to express how you can recover your lost fund from forex, binary options scam companies or fake..."

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/cloudtalk-vs-nextiva)