Compare CloudTalk and Nextiva 
At a Glance
Market Segments
Small-Business (63.6% of reviews)
Small-Business (78.0% of reviews)
Entry-Level Pricing
$19.00 1 User Per Year
Starting at $15.00 1 User Per Month
CloudTalk
Star Rating
(1,744)4.4 out of 5
Market Segments
Small-Business (63.6% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User Per Year
Free Trial is available
Browse all 4 pricing plansNextiva
Star Rating
(3,467)4.5 out of 5
Market Segments
Small-Business (78.0% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $15.00 1 User Per Month
Browse all 6 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Nextiva excels in call quality, with users highlighting that the audio is consistently crystal clear and rarely experiences dropped calls, making it a dependable choice for daily business communication.
- Users say CloudTalk stands out for its intuitive interface, which allows for quick onboarding and easy navigation. Reviewers appreciate the clean design and the platform's ability to track emotions during calls, providing valuable insights into customer interactions.
- According to verified reviews, Nextiva's customer service receives high praise, with many users noting the excellent support they receive. This is complemented by a smooth initial setup process, which users found easy and efficient.
- Reviewers mention that CloudTalk's deployment is notably quick compared to traditional call center systems, allowing agents to get up to speed rapidly. The dashboard's clear visibility into call activity and performance is also frequently highlighted as a major benefit.
- G2 reviewers indicate that while Nextiva has a strong presence in the small business market, CloudTalk also appeals to this segment with its user-friendly features, though it has a slightly higher entry-level price point, which some users find less appealing.
- Users report that Nextiva's competitive pricing aligns well with market standards, making it an attractive option for small businesses looking for reliable VoIP solutions, while CloudTalk's features like call routing and IVR are praised for enhancing operational efficiency.
Pricing
Entry-Level Pricing
CloudTalk
Lite
$19.00
1 User Per Year
Perfect plan to get started with CloudTalk
- Unlimited Calls Across the US 🇺🇸 and Canada 🇨🇦
- Business SMS
- International numbers (160+ countries)
Nextiva
Core
Starting at $15.00
1 User Per Month
For small teams! Reliably run your business and communicate with your team and customers through unified voice, video, SMS, and digital channels with instant setup, no hardware, centralized conversations, and built-in tools for productivity, collaboration, and responsiveness.
- Inbound & Outbound Voice
- Business SMS
- Video Meetings
Free Trial
CloudTalk
Free Trial is available
Nextiva
No trial information availableRatings
Meets Requirements
8.7
1,504
9.0
2,780
Ease of Use
9.1
1,533
8.7
2,816
Ease of Setup
8.9
1,143
8.4
2,107
Ease of Admin
8.9
633
8.6
1,988
Quality of Support
8.8
1,366
9.0
2,766
Has the product been a good partner in doing business?
8.9
634
8.8
1,969
Product Direction (% positive)
8.8
1,455
8.3
2,665
Features by Category
Dialing Options
8.6
232
|
Verified
Not enough data
8.5
224
|
Verified
Not enough data
8.4
23
Not enough data
Agent Tools
8.1
204
|
Verified
Not enough data
8.2
210
|
Verified
Not enough data
8.9
238
|
Verified
Not enough data
Automation
8.3
201
|
Verified
Not enough data
8.3
197
|
Verified
Not enough data
8.2
198
|
Verified
Not enough data
Agentic AI - Auto Dialer
6.9
20
Not enough data
7.8
21
Not enough data
AI Capabilities - Auto Dialer
7.9
19
Not enough data
8.1
18
Not enough data
7.6
19
Not enough data
Quality Assurance
9.1
79
Not enough data
9.0
76
Not enough data
9.1
81
Not enough data
Engagement
8.7
77
Not enough data
9.2
89
Not enough data
8.7
76
Not enough data
Performance
9.0
80
Not enough data
9.1
81
Not enough data
Generative AI
8.6
22
Not enough data
8.6
32
Not enough data
Channels
9.0
706
|
Verified
9.4
197
7.8
506
8.0
179
7.6
489
7.7
177
7.9
531
|
Verified
8.2
181
7.8
489
8.2
171
Generative AI
7.6
280
7.6
84
Functions
8.5
575
|
Verified
8.7
176
8.4
572
|
Verified
8.7
176
8.6
565
|
Verified
8.9
177
8.2
517
8.1
174
8.2
523
|
Verified
8.2
172
8.5
523
|
Verified
8.5
179
8.4
534
|
Verified
8.5
172
8.4
526
|
Verified
8.4
168
Agentic AI - Contact Center
7.8
143
8.8
11
8.4
164
9.2
11
8.2
143
9.2
11
8.1
141
9.2
11
Administrative
8.5
587
|
Verified
8.3
170
8.8
591
|
Verified
9.1
178
8.7
641
|
Verified
9.0
178
8.8
592
|
Verified
8.4
168
8.3
515
|
Verified
8.3
163
Workforce Management
8.7
110
|
Verified
Not enough data
8.7
104
|
Verified
Not enough data
8.6
94
|
Verified
Not enough data
8.7
100
|
Verified
Not enough data
8.7
106
Not enough data
Administration
8.8
115
|
Verified
Not enough data
8.9
112
|
Verified
Not enough data
8.8
117
|
Verified
Not enough data
8.4
106
|
Verified
Not enough data
8.7
99
|
Verified
Not enough data
Platform
7.8
210
8.1
469
8.3
227
8.6
669
8.1
224
8.6
587
8.5
234
8.9
695
8.2
235
8.8
609
8.1
222
8.3
505
8.2
224
8.6
606
Generative AI
7.4
105
7.7
295
Workforce Management
8.8
231
8.8
610
8.6
229
8.7
568
Call Center Infrastructure (CCI)
8.6
20
8.8
8
9.0
20
8.8
8
9.2
19
8.8
8
8.7
19
8.8
8
Administrative
9.0
237
8.7
597
8.7
239
8.7
627
Generative AI
8.0
36
Not enough data
Basic Communication - Cloud PBX
9.4
28
9.4
29
9.6
26
9.1
29
9.7
26
9.3
28
9.3
26
8.5
24
9.2
26
8.5
28
9.6
24
9.0
27
Advanced Features - Cloud PBX
9.5
25
9.1
26
9.4
28
9.2
28
9.4
26
9.0
29
8.5
25
9.1
27
Platform Basics - VoIP Providers
8.3
23
8.6
60
8.7
23
8.7
66
8.3
23
8.2
59
8.4
28
8.0
61
7.7
22
8.0
55
7.4
22
7.8
55
Basic Communication
9.0
239
|
Verified
9.2
1650
|
Verified
6.5
137
7.9
904
|
Verified
7.1
157
|
Verified
8.3
1049
|
Verified
6.3
129
7.7
835
7.3
146
|
Verified
8.6
1163
|
Verified
8.0
160
|
Verified
9.1
1341
|
Verified
Agentic AI - VoIP Providers
6.8
15
7.7
41
7.7
14
7.8
41
7.0
14
7.7
41
7.5
14
7.7
42
Access
8.0
155
8.0
909
8.0
170
|
Verified
8.2
903
8.3
178
|
Verified
8.5
1039
|
Verified
Advanced Features
7.6
160
|
Verified
8.3
1176
|
Verified
7.6
152
|
Verified
8.6
1242
|
Verified
8.9
210
|
Verified
9.1
1480
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
7.4
88
Not enough data
7.4
88
Not enough data
Calling
9.0
478
Not enough data
8.1
398
Not enough data
8.5
427
Not enough data
8.8
451
Not enough data
8.3
105
Not enough data
Contacts
8.1
417
Not enough data
8.0
391
Not enough data
8.2
403
Not enough data
Insights
8.4
422
Not enough data
8.4
407
Not enough data
8.3
382
Not enough data
7.2
344
Not enough data
7.5
350
Not enough data
8.0
95
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
8.1
7
Not enough data
8.1
7
Not enough data
8.3
8
Not enough data
8.6
7
Extensions
Not enough data
8.5
151
|
Verified
Not enough data
9.1
159
|
Verified
Not enough data
8.8
149
|
Verified
Features
Not enough data
9.2
182
|
Verified
Not enough data
8.5
153
Not enough data
8.3
144
|
Verified
Not enough data
9.0
157
|
Verified
Not enough data
8.5
148
|
Verified
Not enough data
Feature Not Available
Categories
Categories
Shared Categories
CloudTalk and Nextiva are categorized as VoIP Providers, Call Center Infrastructure (CCI), Contact Center, and Cloud PBX Platforms
Unique Categories
CloudTalk is categorized as Speech Analytics, Auto Dialer, Outbound Call Tracking, Contact Center Workforce, and Contact Center Quality Assurance
Nextiva is categorized as UCaaS Platforms and AI Voice Assistants
Reviews
Reviewers' Company Size
CloudTalk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Nextiva
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
10.2%
Information Technology and Services
9.3%
Marketing and Advertising
6.1%
Financial Services
5.1%
Education Management
4.4%
Other
65.0%
Hospital & Health Care
6.0%
Insurance
5.7%
Construction
5.3%
Financial Services
4.7%
Real Estate
4.0%
Other
74.4%
Discussions
What is CloudTalk used for?
3 Comments
MV
Cloudtalk is platform to make calls all over the world, create and track reports Read more
What is CloudTalk used for?
2 Comments
CD
For telephone communications between the company and clients or potential clients. It is useful for incoming calls, as well as outgoing calls.Read more
I want sync my HubSpot data with its language property to mapped to the custom field of Contacts in Cloudtalk.
1 Comment
Official Response from CloudTalk
Hi Manoj!
In order to set the integration right it is sufficient to follow this article:...Read more
What is VoIP feature?
3 Comments
JB
Voice over Internet Protocol or VoIP is basically phone service using internet connection instead of a regular phone line connectionRead more
Do you think you will be able to implement a "Face Time" feature through your app?
2 Comments
JB
Hi Vicky,
Thanks for reaching out. Great Question!
Currently, Nextiva does not integrate with Facetime. We do offer a variety of video calling...Read more
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