Compare CloudTalk and Dixa 
Featured Products
At a Glance
Market Segments
Small-Business (63.6% of reviews)
Mid-Market (54.4% of reviews)
Entry-Level Pricing
$19.00 1 User Per Year
$39.00 1 Per agent / Per Month
CloudTalk
Star Rating
(1,745)4.4 out of 5
Market Segments
Small-Business (63.6% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User Per Year
Free Trial is available
Browse all 4 pricing plansDixa
Star Rating
(391)4.2 out of 5
Market Segments
Mid-Market (54.4% of reviews)
Pros & Cons
Entry-Level Pricing
$39.00 1 Per agent / Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that CloudTalk excels in user experience, with a clean and intuitive interface that allows agents to onboard quickly. Users appreciate the platform's ability to provide clear visibility into call activity and performance, making it easier to manage daily operations.
- Users say Dixa stands out for its unified interface, which integrates phone, email, and chat into a single window. This feature significantly reduces the need for agents to switch between tools, enhancing efficiency and customer satisfaction.
- Reviewers mention that CloudTalk's implementation process is notably quick, allowing businesses to get up and running faster compared to traditional call center systems. This rapid deployment is a significant advantage for teams needing immediate solutions.
- According to verified reviews, Dixa is praised for its skill-based routing and queue management, which help ensure that customers are connected to the right agent quickly. This capability is particularly beneficial for teams handling a high volume of inquiries.
- G2 reviewers highlight that while both platforms offer solid support, CloudTalk edges out slightly with a higher quality of support rating. Users appreciate the responsiveness and helpfulness of CloudTalk's support team, which can be crucial during critical operational times.
- Users report that Dixa's focus on user-friendliness makes it a favorite among teams looking for an agent-friendly solution. Reviewers have noted that the platform is intuitive and easy to navigate, which can lead to a smoother experience for both agents and customers.
Pricing
Entry-Level Pricing
CloudTalk
Lite
$19.00
1 User Per Year
Perfect plan to get started with CloudTalk
- Unlimited Calls Across the US 🇺🇸 and Canada 🇨🇦
- Business SMS
- International numbers (160+ countries)
Dixa
Essential
$39.00
1 Per agent / Per Month
Start to build your customer base with these service essentials.
- Dixa Messenger as a Channel
- Conversation Timeline
- Intelligent Routing
Free Trial
CloudTalk
Free Trial is available
Dixa
Free Trial is available
Ratings
Meets Requirements
8.7
1,505
8.3
346
Ease of Use
9.1
1,534
8.6
348
Ease of Setup
8.9
1,144
8.6
188
Ease of Admin
8.9
633
8.8
181
Quality of Support
8.8
1,367
8.7
333
Has the product been a good partner in doing business?
8.9
634
9.0
186
Product Direction (% positive)
8.8
1,456
8.6
340
Features by Category
Ticket and Case Management
Not enough data
8.5
87
|
Verified
Not enough data
8.6
85
|
Verified
Not enough data
8.6
87
|
Verified
Not enough data
8.5
124
|
Verified
Not enough data
8.0
107
|
Verified
Not enough data
8.0
134
|
Verified
Not enough data
8.3
119
|
Verified
Not enough data
8.4
140
|
Verified
Generative AI
Not enough data
7.6
7
Not enough data
7.9
7
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
8.6
28
Not enough data
8.5
137
|
Verified
Not enough data
8.8
135
|
Verified
Not enough data
7.2
30
Not enough data
8.5
145
|
Verified
Platform
Not enough data
6.7
46
|
Verified
Not enough data
7.7
85
|
Verified
Not enough data
8.4
88
|
Verified
Not enough data
8.5
69
|
Verified
Not enough data
7.5
129
|
Verified
Not enough data
8.0
146
|
Verified
Dialing Options
8.6
232
|
Verified
Not enough data
8.5
224
|
Verified
Not enough data
8.4
23
Not enough data
Agent Tools
8.1
204
|
Verified
Not enough data
8.2
210
|
Verified
Not enough data
8.9
238
|
Verified
Not enough data
Automation
8.3
201
|
Verified
Not enough data
8.3
197
|
Verified
Not enough data
8.2
198
|
Verified
Not enough data
Agentic AI - Auto Dialer
6.9
20
Not enough data
7.8
21
Not enough data
AI Capabilities - Auto Dialer
7.9
19
Not enough data
8.1
18
Not enough data
7.6
19
Not enough data
Quality Assurance
9.1
79
8.3
11
9.0
76
7.7
11
9.1
81
8.5
12
Engagement
8.7
77
8.2
13
9.2
89
7.9
12
8.7
76
7.7
11
Performance
9.0
80
7.7
11
9.1
81
8.2
12
Generative AI
8.6
22
7.5
8
8.6
32
8.1
8
Knowledge Pages
Not enough data
8.6
7
Not enough data
8.6
6
Not enough data
8.9
6
Not enough data
8.8
7
Not enough data
8.3
7
Not enough data
9.2
6
Knowledge Dissemination
Not enough data
8.3
7
Not enough data
8.3
7
Not enough data
8.6
7
Not enough data
8.6
6
Not enough data
9.2
6
Not enough data
7.7
5
Not enough data
8.7
5
Not enough data
8.6
6
Not enough data
9.2
6
Agentic AI - Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
9.0
707
|
Verified
8.4
98
|
Verified
7.8
506
7.9
89
|
Verified
7.6
489
8.5
96
|
Verified
7.9
531
|
Verified
7.3
53
|
Verified
7.8
489
9.1
105
|
Verified
Generative AI
7.6
280
7.3
22
Functions
8.5
575
|
Verified
8.4
152
|
Verified
8.4
572
|
Verified
8.6
164
|
Verified
8.6
565
|
Verified
8.2
120
|
Verified
8.2
517
Feature Not Available
8.2
523
|
Verified
Feature Not Available
8.5
523
|
Verified
8.1
72
|
Verified
8.4
534
|
Verified
7.6
75
|
Verified
8.4
526
|
Verified
8.0
72
|
Verified
Agentic AI - Contact Center
7.8
143
Not enough data
8.4
164
Not enough data
8.2
143
Not enough data
8.1
141
Not enough data
Administrative
8.5
587
|
Verified
8.5
156
|
Verified
8.8
591
|
Verified
8.7
145
|
Verified
8.7
642
|
Verified
7.7
164
|
Verified
8.8
593
|
Verified
8.2
74
|
Verified
8.3
515
|
Verified
8.0
75
|
Verified
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Workforce Management
8.7
110
|
Verified
8.8
24
8.7
104
|
Verified
Feature Not Available
8.6
94
|
Verified
Feature Not Available
8.7
100
|
Verified
Feature Not Available
8.7
106
Feature Not Available
Administration
8.8
115
|
Verified
8.5
21
8.9
112
|
Verified
8.4
25
8.8
117
|
Verified
8.2
25
8.4
106
|
Verified
7.5
19
8.7
99
|
Verified
8.3
21
Conversational Platform
Not enough data
8.1
122
Not enough data
8.7
95
Not enough data
8.4
81
Not enough data
7.9
30
Support Automation
Not enough data
8.4
91
Not enough data
8.4
106
Not enough data
8.3
93
Not enough data
7.6
31
Generative AI
Not enough data
7.6
11
Not enough data
7.0
11
Platform
7.8
210
Not enough data
8.3
227
Not enough data
8.1
224
Not enough data
8.5
234
Not enough data
8.2
235
Not enough data
8.1
222
Not enough data
8.2
224
Not enough data
Generative AI
7.4
105
Not enough data
Workforce Management
8.8
231
Not enough data
8.6
229
Not enough data
Call Center Infrastructure (CCI)
8.6
20
Not enough data
9.0
20
Not enough data
9.2
19
Not enough data
8.7
19
Not enough data
Administrative
9.0
237
Not enough data
8.7
239
Not enough data
Generative AI
Not enough data
8.0
10
Not enough data
8.2
10
Not enough data
7.9
11
Communication
Not enough data
8.3
36
Not enough data
8.0
43
Not enough data
Feature Not Available
Not enough data
8.1
36
Not enough data
Feature Not Available
Internal Use
Not enough data
7.7
85
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.1
32
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
8.7
10
Self-Service Experience
Not enough data
8.3
31
Not enough data
8.1
32
Not enough data
Feature Not Available
Not enough data
8.0
19
Not enough data
7.9
30
Self-Service Platform
Not enough data
8.4
29
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.0
36
Not enough data
Generative AI
Not enough data
8.3
7
Not enough data
7.8
6
Basic Communication - Cloud PBX
9.4
28
Not enough data
9.6
26
Not enough data
9.7
26
Not enough data
9.3
26
Not enough data
9.2
26
Not enough data
9.6
24
Not enough data
Advanced Features - Cloud PBX
9.5
25
Not enough data
9.4
28
Not enough data
9.4
26
Not enough data
8.5
25
Not enough data
Platform Basics - VoIP Providers
8.3
23
Not enough data
8.7
23
Not enough data
8.3
23
Not enough data
8.4
28
Not enough data
7.7
22
Not enough data
7.4
22
Not enough data
Basic Communication
9.0
239
|
Verified
Not enough data
6.5
137
Not enough data
7.1
157
|
Verified
Not enough data
6.3
129
Not enough data
7.3
146
|
Verified
Not enough data
8.0
160
|
Verified
Not enough data
Agentic AI - VoIP Providers
6.8
15
Not enough data
7.7
14
Not enough data
7.0
14
Not enough data
7.5
14
Not enough data
Access
8.0
155
Not enough data
8.0
170
|
Verified
Not enough data
8.3
178
|
Verified
Not enough data
Advanced Features
7.6
160
|
Verified
Not enough data
7.6
152
|
Verified
Not enough data
8.9
210
|
Verified
Not enough data
Agentic AI - Outbound Call Tracking
7.4
88
Not enough data
7.4
88
Not enough data
Calling
9.0
478
Not enough data
8.1
398
Not enough data
8.5
427
Not enough data
8.8
451
Not enough data
8.3
105
Not enough data
Contacts
8.1
417
Not enough data
8.0
391
Not enough data
8.2
403
Not enough data
Insights
8.4
422
Not enough data
8.4
407
Not enough data
8.3
382
Not enough data
7.2
344
Not enough data
7.5
350
Not enough data
8.0
95
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
CloudTalk and Dixa are categorized as Contact Center Workforce, Contact Center, and Contact Center Quality Assurance
Unique Categories
CloudTalk is categorized as Speech Analytics, Auto Dialer, Outbound Call Tracking, VoIP Providers, Call Center Infrastructure (CCI), and Cloud PBX Platforms
Reviews
Reviewers' Company Size
CloudTalk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Dixa
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
10.2%
Information Technology and Services
9.3%
Marketing and Advertising
6.1%
Financial Services
5.1%
Education Management
4.4%
Other
65.0%
Retail
16.1%
Leisure, Travel & Tourism
6.1%
Consumer Goods
5.8%
Sporting Goods
4.7%
Financial Services
4.2%
Other
63.1%
Alternatives
Discussions
What is CloudTalk used for?
3 Comments
MV
Cloudtalk is platform to make calls all over the world, create and track reports Read more
What is CloudTalk used for?
2 Comments
CD
For telephone communications between the company and clients or potential clients. It is useful for incoming calls, as well as outgoing calls.Read more
I want sync my HubSpot data with its language property to mapped to the custom field of Contacts in Cloudtalk.
1 Comment
Official Response from CloudTalk
Hi Manoj!
In order to set the integration right it is sufficient to follow this article:...Read more
Which payment methods do you accept?
1 Comment
Official Response from Dixa
We currently accept VISA, Mastercard and American Express in more than 100 currencies.Read more
Can I keep my existing number?
1 Comment
Official Response from Dixa
Yes, you can absolutely keep your existing number. Contact us to transfer your existing number from your current telephone carrier to Dixa (known as...Read more
Do I need any hardware or softphones?
1 Comment
Official Response from Dixa
No, you simply need a microphone and speakers. We recommend avoiding the used of headsets with active noise cancellation for the best experience.Read more
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