Compare CloudTalk and Dialpad Support 
Featured Products
At a Glance
Market Segments
Small-Business (63.6% of reviews)
Mid-Market (55.5% of reviews)
Entry-Level Pricing
$19.00 1 User Per Year
$15.00 1 Organizer Month
CloudTalk
Star Rating
(1,744)4.4 out of 5
Market Segments
Small-Business (63.6% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User Per Year
Free Trial is available
Browse all 4 pricing plansDialpad Support
Star Rating
(627)4.4 out of 5
Market Segments
Mid-Market (55.5% of reviews)
Pros & Cons
Entry-Level Pricing
$15.00 1 Organizer Month
Browse all 6 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that CloudTalk excels in user experience, with many praising its intuitive interface and quick onboarding process. Users appreciate how easy it is to navigate the platform, highlighting features like call routing and IVR that enhance operational efficiency.
- Users say Dialpad Support offers excellent real-time visibility, with live dashboards that help teams monitor customer wait times and agent availability. This feature is particularly beneficial for identifying bottlenecks, making it easier for agents to manage their workload effectively.
- Reviewers mention that CloudTalk's performance metrics are impressive, with a strong focus on call activity and performance visibility. Users have noted that the platform can track emotions during calls, providing valuable insights that can improve customer interactions.
- According to verified reviews, Dialpad Support shines in its customer service approach, allowing users to connect with real agents rather than AI bots. This personal touch is appreciated by users who value human interaction in their support experience.
- G2 reviewers highlight that while both platforms have similar star ratings, CloudTalk's higher G2 Score reflects greater overall satisfaction among users. Many users have noted that CloudTalk is quicker to deploy compared to traditional systems, making it a preferred choice for small businesses.
- Users report that both platforms provide quality support, but CloudTalk's ease of use and setup are frequently mentioned as standout features. Reviewers have noted that the clean design and straightforward setup process make it easier for teams to get started without extensive training.
Pricing
Entry-Level Pricing
CloudTalk
Lite
$19.00
1 User Per Year
Perfect plan to get started with CloudTalk
- Unlimited Calls Across the US 🇺🇸 and Canada 🇨🇦
- Business SMS
- International numbers (160+ countries)
Dialpad Support
Business
$15.00
1 Organizer Month
NA
- $20 USD if billed monthly Zero pins plus larger meeting sizes. 5 hour conference durations 100 participants max Custom Hold Music Auto-dial out to participants
Free Trial
CloudTalk
Free Trial is available
Dialpad Support
Free Trial is available
Ratings
Meets Requirements
8.7
1,504
8.9
449
Ease of Use
9.1
1,533
8.9
526
Ease of Setup
8.9
1,143
8.9
248
Ease of Admin
8.9
633
8.8
200
Quality of Support
8.8
1,366
8.8
420
Has the product been a good partner in doing business?
8.9
634
9.0
197
Product Direction (% positive)
8.8
1,455
9.0
425
Features by Category
Lead Facilitation
Not enough data
7.2
18
Not enough data
7.8
34
Not enough data
7.7
37
Not enough data
8.2
19
Organization
Not enough data
7.7
17
Not enough data
8.0
43
Not enough data
7.9
42
Performance Analysis
Not enough data
8.4
46
Not enough data
8.7
47
Sales Analysis
Not enough data
7.4
16
Not enough data
7.2
16
Generative AI
Not enough data
7.7
17
Not enough data
7.8
16
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Dialing Options
8.6
232
|
Verified
8.8
30
8.5
224
|
Verified
8.7
28
8.4
23
Not enough data
Agent Tools
8.1
204
|
Verified
8.9
24
8.2
210
|
Verified
7.7
8
8.9
238
|
Verified
9.1
31
Automation
8.3
201
|
Verified
7.2
9
8.3
197
|
Verified
8.5
25
8.2
198
|
Verified
6.2
7
Agentic AI - Auto Dialer
6.9
20
Not enough data
7.8
21
Not enough data
AI Capabilities - Auto Dialer
7.9
19
Not enough data
8.1
18
Not enough data
7.6
19
Not enough data
Call Analytics
Not enough data
9.2
99
Not enough data
8.3
93
Not enough data
8.5
97
Not enough data
8.2
48
Artificial Intelligence - Conversation Intelligence
Not enough data
8.6
81
Not enough data
8.2
92
Not enough data
Not enough data
Generative AI
Not enough data
8.8
34
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
9.1
79
Not enough data
9.0
76
Not enough data
9.1
81
Not enough data
Engagement
8.7
77
Not enough data
9.2
89
Not enough data
8.7
76
Not enough data
Performance
9.0
80
Not enough data
9.1
81
Not enough data
Generative AI
8.6
22
Not enough data
8.6
32
Not enough data
Channels
9.0
706
|
Verified
8.8
154
7.8
506
8.3
114
7.6
489
Feature Not Available
7.9
531
|
Verified
8.4
130
7.8
489
Feature Not Available
Generative AI
7.6
280
8.3
36
Functions
8.5
575
|
Verified
8.9
128
8.4
572
|
Verified
8.6
134
8.6
565
|
Verified
8.4
130
8.2
517
8.1
139
8.2
523
|
Verified
8.5
108
8.5
523
|
Verified
8.6
120
8.4
534
|
Verified
8.5
128
8.4
526
|
Verified
8.6
122
Agentic AI - Contact Center
7.8
143
Not enough data
8.4
164
8.0
5
8.2
143
Not enough data
8.1
141
Not enough data
Administrative
8.5
587
|
Verified
8.6
135
8.8
591
|
Verified
8.7
123
8.7
641
|
Verified
8.5
136
8.8
592
|
Verified
8.7
141
8.3
515
|
Verified
Feature Not Available
Platform Basics
Not enough data
8.4
64
Not enough data
8.9
65
Not enough data
9.0
68
Platform Content
Not enough data
8.5
67
Not enough data
7.6
60
Not enough data
7.9
61
Platform Additional Functionality
Not enough data
8.6
65
Not enough data
8.5
60
Not enough data
8.7
63
Not enough data
8.8
64
Not enough data
8.9
62
Workforce Management
8.7
110
|
Verified
Not enough data
8.7
104
|
Verified
Not enough data
8.6
94
|
Verified
Not enough data
8.7
100
|
Verified
Not enough data
8.7
106
Not enough data
Administration
8.8
115
|
Verified
Not enough data
8.9
112
|
Verified
Not enough data
8.8
117
|
Verified
Not enough data
8.4
106
|
Verified
Not enough data
8.7
99
|
Verified
Not enough data
Platform
7.8
210
8.0
40
8.3
227
8.8
47
8.1
224
8.6
53
8.5
234
8.7
59
8.2
235
8.9
57
8.1
222
8.5
42
8.2
224
8.7
51
Generative AI
7.4
105
8.5
19
Workforce Management
8.8
231
8.9
61
8.6
229
8.7
57
Call Center Infrastructure (CCI)
8.6
20
Not enough data
9.0
20
Not enough data
9.2
19
Not enough data
8.7
19
Not enough data
Administrative
9.0
237
9.0
64
8.7
239
8.4
60
Generative AI
8.0
36
Not enough data
Basic Communication - Cloud PBX
9.4
28
Not enough data
9.6
26
Not enough data
9.7
26
Not enough data
9.3
26
Not enough data
9.2
26
Not enough data
9.6
24
Not enough data
Advanced Features - Cloud PBX
9.5
25
Not enough data
9.4
28
Not enough data
9.4
26
Not enough data
8.5
25
Not enough data
Platform Basics - VoIP Providers
8.3
23
Not enough data
8.7
23
Not enough data
8.3
23
Not enough data
8.4
28
Not enough data
7.7
22
Not enough data
7.4
22
Not enough data
Basic Communication
9.0
239
|
Verified
Not enough data
6.5
137
Not enough data
7.1
157
|
Verified
Not enough data
6.3
129
Not enough data
7.3
146
|
Verified
Not enough data
8.0
160
|
Verified
Not enough data
Agentic AI - VoIP Providers
6.8
15
Not enough data
7.7
14
Not enough data
7.0
14
Not enough data
7.5
14
Not enough data
Access
8.0
155
Not enough data
8.0
170
|
Verified
Not enough data
8.3
178
|
Verified
Not enough data
Advanced Features
7.6
160
|
Verified
Not enough data
7.6
152
|
Verified
Not enough data
8.9
210
|
Verified
Not enough data
Agentic AI - Outbound Call Tracking
7.4
88
Not enough data
7.4
88
Not enough data
Calling
9.0
478
9.4
91
8.1
398
8.7
74
8.5
427
9.0
83
8.8
451
8.9
86
8.3
105
Not enough data
Contacts
8.1
417
8.6
81
8.0
391
8.6
80
8.2
403
8.4
72
Insights
8.4
422
8.3
80
8.4
407
8.7
85
8.3
382
8.5
78
7.2
344
7.0
31
7.5
350
6.9
31
8.0
95
Not enough data
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
Not enough data
8.8
47
Not enough data
8.9
46
Not enough data
8.7
19
Not enough data
8.6
40
Feedback
Not enough data
8.7
44
Not enough data
8.6
18
Not enough data
8.7
44
Not enough data
8.7
47
Not enough data
8.8
48
Not enough data
9.0
49
Not enough data
8.0
17
Generative AI
Not enough data
8.8
13
Platform
Not enough data
8.8
53
Not enough data
8.7
52
Not enough data
9.0
50
Not enough data
9.0
52
Not enough data
9.0
53
Not enough data
8.7
52
Not enough data
8.7
50
Not enough data
8.9
48
Workforce Management Platform Features
Not enough data
8.8
52
Not enough data
9.4
54
Not enough data
8.8
51
Not enough data
8.1
52
Not enough data
8.5
51
Not enough data
8.2
48
Not enough data
8.7
50
Not enough data
8.9
50
Not enough data
8.3
46
Not enough data
9.0
49
Categories
Categories
Shared Categories
CloudTalk and Dialpad Support are categorized as Auto Dialer, Outbound Call Tracking, Call Center Infrastructure (CCI), and Contact Center
Unique Categories
CloudTalk is categorized as Speech Analytics, VoIP Providers, Contact Center Workforce, Contact Center Quality Assurance, and Cloud PBX Platforms
Dialpad Support is categorized as Conversation Intelligence, Sales Coaching, AI Sales Assistant, Employee Scheduling, and Workforce Management
Reviews
Reviewers' Company Size
CloudTalk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Dialpad Support
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
10.2%
Information Technology and Services
9.3%
Marketing and Advertising
6.1%
Financial Services
5.1%
Education Management
4.4%
Other
65.0%
Financial Services
9.0%
Consumer Services
8.3%
Computer Software
6.6%
Information Technology and Services
5.1%
Construction
4.3%
Other
66.7%
Alternatives
Discussions
What is CloudTalk used for?
3 Comments
MV
Cloudtalk is platform to make calls all over the world, create and track reports Read more
What is CloudTalk used for?
2 Comments
CD
For telephone communications between the company and clients or potential clients. It is useful for incoming calls, as well as outgoing calls.Read more
I want sync my HubSpot data with its language property to mapped to the custom field of Contacts in Cloudtalk.
1 Comment
Official Response from CloudTalk
Hi Manoj!
In order to set the integration right it is sufficient to follow this article:...Read more
Minute Rates
1 Comment
Official Response from Dialpad Support
Every call center package comes with unlimited local inbound calls and 3,000 outbound minutes per Agent per call center ($0.01/min additional). Additionally,...Read more
Integrations
1 Comment
Official Response from Dialpad Support
Currently, we support native integrations with Salesforce, Zendesk, and ServiceNow in addition to integrations with G Suite, Office 365, and LinkedIn.Read more
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