# CloudTalk vs Dialpad Support Comparison
---
## AI Generated Summary
- **G2 reviewers report** that CloudTalk excels in user experience, particularly with its **automatic dialer** and **recorded calls**. Users appreciate the platform's **streamlined workflow** , which includes features like tagging and note-taking that help maintain organization during high-volume outbound sessions.
- **Users say** that Dialpad Support is very easy to use, with many highlighting the **fantastic support team**. Reviewers mention that the platform allows for a clear overview of their activity, making it easy to review past calls, which enhances their overall productivity.
- **According to verified reviews** , CloudTalk has a significantly higher G2 Score compared to Dialpad Support, indicating greater overall user satisfaction. This is reflected in the positive feedback about its affordability and reliability compared to other VoIP systems.
- **Reviewers mention** that while CloudTalk offers a robust set of features, some users find it slightly less intuitive during the initial setup compared to Dialpad Support, which is praised for its **easy onboarding process**.
- **G2 reviewers highlight** that Dialpad Support has a strong presence in the mid-market segment, making it a suitable choice for businesses in that category. However, CloudTalk is favored by small businesses, with users noting its tailored features for **campaign creation** and **result tracking**.
- **Users report** that both platforms provide quality support, but CloudTalk's recent feedback emphasizes its **sales team support** and the effectiveness of its features in managing outbound calls, while Dialpad Support users appreciate the lack of need for extensive support due to the platform's user-friendly nature.



| | CloudTalk | Dialpad Support | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 1,841 | 695 | 
| **Largest Market Segment** | Small-Business (64.1% of reviews) | Mid-Market (55.8% of reviews) | 
| **Entry Level Price** | $19.00 1 User Per Year | $15.00 1 Organizer Month | 

---
## Top Pros & Cons

### CloudTalk

Pros:
- Ease of Use (328 reviews)
- Reliability (170 reviews)

Cons:
- Call Issues (176 reviews)
- Connection Issues (77 reviews)

### Dialpad Support

Pros:
- Helpful (89 reviews)
- Ease of Use (62 reviews)

Cons:
- Poor Customer Support (34 reviews)
- Call Issues (32 reviews)

---
## Ratings Comparison
| Rating | CloudTalk | Dialpad Support | 
|---|---|---|
  | **Meets Requirements** | 8.7 (1588 reviews) | 8.9 (454 reviews) | 
  | **Ease of Use** | 9.1 (1622 reviews) | 8.9 (586 reviews) | 
  | **Ease of Setup** | 8.9 (1231 reviews) | 9.0 (253 reviews) | 
  | **Ease of Admin** | 8.9 (637 reviews) | 8.8 (200 reviews) | 
  | **Quality of Support** | 8.7 (1439 reviews) | 8.8 (425 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.9 (638 reviews) | 9.0 (197 reviews) | 
  | **Product Direction (% positive)** | 8.8 (1523 reviews) | 9.0 (429 reviews) | 

---
## Pricing

### CloudTalk

#### Entry-Level Pricing

Plan: Lite

Price: $19.00 1 User Per Year

Description: Perfect plan to get started with CloudTalk

Key Features:
- Unlimited Calls Across the US 🇺🇸 and Canada 🇨🇦
- Business SMS
- International numbers (160+ countries)

[Browse all 4 editions](https://www.g2.com/products/cloudtalk/pricing)

#### Free Trial

Yes

### Dialpad Support

#### Entry-Level Pricing

Plan: Business

Price: $15.00 1 Organizer Month

Description: NA

Key Features:
- $20 USD if billed monthly
Zero pins plus larger meeting sizes.
5 hour conference durations
100 participants max
Custom Hold Music
Auto-dial out to participants

[Browse all 6 editions](https://www.g2.com/products/dialpad-support/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **CloudTalk** | N/A | N/A |
| **Dialpad Support** | 7.8/10 | 53 |

#### Lead Facilitation

| Feature | CloudTalk | Dialpad Support | 
|---|---|---|
| **Customer-facing Chatbot** | Not enough data | 7.2 (18 reviews) | 
| **Lead Qualification** | Not enough data | 7.8 (34 reviews) | 
| **Lead Follow-up** | Not enough data | 7.7 (37 reviews) | 
| **Meeting Scheduling ** | Not enough data | 8.2 (19 reviews) | 

#### Organization

| Feature | CloudTalk | Dialpad Support | 
|---|---|---|
| **Opportunity and Pipeline Management ** | Not enough data | 7.7 (17 reviews) | 
| **Data Entry** | Not enough data | 8.0 (43 reviews) | 
| **Integrations / APIs** | Not enough data | 7.9 (42 reviews) | 

#### Performance Analysis

| Feature | CloudTalk | Dialpad Support | 
|---|---|---|
| **Coaching ** | Not enough data | 8.4 (46 reviews) | 
| **Peformance Tracking** | Not enough data | 8.7 (47 reviews) | 

#### Sales Analysis

| Feature | CloudTalk | Dialpad Support | 
|---|---|---|
| **ROI Forecasting ** | Not enough data | 7.4 (16 reviews) | 
| **Sales Forecasting ** | Not enough data | 7.2 (16 reviews) | 

#### Generative AI

| Feature | CloudTalk | Dialpad Support | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.7 (17 reviews) | 
| **AI Text Summarization** | Not enough data | 7.8 (16 reviews) | 

#### Agentic AI - AI Sales Assistant

| Feature | CloudTalk | Dialpad Support | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **CloudTalk** | 8.1/10 | 278 |
| **Dialpad Support** | 8.1/10 | 35 |

#### Dialing Options

| Feature | CloudTalk | Dialpad Support | 
|---|---|---|
| **Preview Dialing** | 8.6 (234 reviews) ✓ Verified | 8.8 (30 reviews) | 
| **Progressive Dialing** | 8.5 (226 reviews) ✓ Verified | 8.7 (28 reviews) | 
| **Predictive Dialing** | 8.4 (23 reviews) | Not enough data | 

#### Agent Tools

| Feature | CloudTalk | Dialpad Support | 
|---|---|---|
| **Whisper Coaching ** | 8.1 (206 reviews) ✓ Verified | 8.9 (24 reviews) | 
| **Callback Scheduling ** | 8.2 (213 reviews) ✓ Verified | 7.7 (8 reviews) | 
| **Call Recording ** | 8.9 (243 reviews) ✓ Verified | 9.1 (31 reviews) | 

#### Automation

| Feature | CloudTalk | Dialpad Support | 
|---|---|---|
| **Voice Activity Detection** | 8.3 (203 reviews) ✓ Verified | 7.2 (9 reviews) | 
| **Interactive Voice Response (IVR)** | 8.3 (199 reviews) ✓ Verified | 8.5 (25 reviews) | 
| **Call Scrubbing** | 8.2 (200 reviews) ✓ Verified | 6.2 (7 reviews) | 

#### Agentic AI - Auto Dialer

| Feature | CloudTalk | Dialpad Support | 
|---|---|---|
| **Autonomous Task Execution** | 6.9 (20 reviews) | Not enough data | 
| **Cross-system Integration** | 7.8 (21 reviews) | Not enough data | 

#### AI Capabilities - Auto Dialer

| Feature | CloudTalk | Dialpad Support | 
|---|---|---|
| **Call Prioritization and List Optimization** | 7.9 (19 reviews) | Not enough data | 
| **Compliance Monitoring** | 8.1 (18 reviews) | Not enough data | 
| **Speech Analytics and Sentiment Analysis** | 7.6 (19 reviews) | Not enough data | 

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **CloudTalk** | N/A | N/A |
| **Dialpad Support** | 8.5/10 | 101 |

#### Call Analytics

| Feature | CloudTalk | Dialpad Support | 
|---|---|---|
| **Call Recording** | Not enough data | 9.2 (99 reviews) | 
| **Machine Learning** | Not enough data | 8.3 (93 reviews) | 
| **Call Analysis** | Not enough data | 8.5 (97 reviews) | 
| **Lead Qualification** | Not enough data | 8.2 (48 reviews) | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | CloudTalk | Dialpad Support | 
|---|---|---|
| **Customer Scoring** | Not enough data | 8.6 (81 reviews) | 
| **Speech-to-Text** | Not enough data | 8.2 (92 reviews) | 
| **Sentiment Analysis** | Not enough data | Not enough data | 

#### Generative AI

| Feature | CloudTalk | Dialpad Support | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 8.8 (34 reviews) | 

#### Agentic AI - Conversation Intelligence

| Feature | CloudTalk | Dialpad Support | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **CloudTalk** | 8.9/10 | 110 |
| **Dialpad Support** | N/A | N/A |

#### Quality Assurance

| Feature | CloudTalk | Dialpad Support | 
|---|---|---|
| **Evaluation** | 9.1 (80 reviews) | Not enough data | 
| **Calibration** | 9.0 (77 reviews) | Not enough data | 
| **Reports** | 9.0 (82 reviews) | Not enough data | 

#### Engagement

| Feature | CloudTalk | Dialpad Support | 
|---|---|---|
| **Feedback** | 8.7 (78 reviews) | Not enough data | 
| **Dashboards** | 9.2 (90 reviews) | Not enough data | 
| **Training** | 8.7 (77 reviews) | Not enough data | 

#### Performance

| Feature | CloudTalk | Dialpad Support | 
|---|---|---|
| **Integrations** | 9.0 (81 reviews) | Not enough data | 
| **Compliance** | 9.1 (82 reviews) | Not enough data | 

#### Generative AI

| Feature | CloudTalk | Dialpad Support | 
|---|---|---|
| **AI Text Generation** | 8.6 (22 reviews) | Not enough data | 
| **AI Text Summarization** | 8.5 (33 reviews) | Not enough data | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **CloudTalk** | 8.3/10 | 902 |
| **Dialpad Support** | 8.5/10 | 177 |

#### Channels

| Feature | CloudTalk | Dialpad Support | 
|---|---|---|
| **Voice** | 9.0 (768 reviews) ✓ Verified | 8.8 (158 reviews) | 
| **Social** | 7.8 (506 reviews) | 8.3 (114 reviews) | 
| **Web Chat** | 7.6 (489 reviews) | Feature Not Available | 
| **Mobile SMS** | 7.9 (536 reviews) ✓ Verified | 8.4 (132 reviews) | 
| **Email** | 7.8 (489 reviews) | Feature Not Available | 

#### Generative AI

| Feature | CloudTalk | Dialpad Support | 
|---|---|---|
| **AI Text-to-Speech** | 7.6 (280 reviews) | 8.3 (36 reviews) | 

#### Functions

| Feature | CloudTalk | Dialpad Support | 
|---|---|---|
| **Session Routing** | 8.5 (580 reviews) ✓ Verified | 8.9 (129 reviews) | 
| **Session Queuing** | 8.4 (572 reviews) ✓ Verified | 8.6 (135 reviews) | 
| **Concurrent Calling** | 8.6 (572 reviews) ✓ Verified | 8.4 (130 reviews) | 
| **Speech Analytics** | 8.2 (522 reviews) | 8.1 (140 reviews) | 
| **Auto Dialer** | 8.3 (532 reviews) ✓ Verified | 8.5 (108 reviews) | 
| **IVR** | 8.5 (524 reviews) ✓ Verified | 8.6 (120 reviews) | 
| **Inbound Screen Pop** | 8.4 (537 reviews) ✓ Verified | 8.5 (128 reviews) | 
| **Persistent Data** | 8.4 (527 reviews) ✓ Verified | 8.6 (123 reviews) | 

#### Agentic AI - Contact Center

| Feature | CloudTalk | Dialpad Support | 
|---|---|---|
| **Autonomous Task Execution** | 7.8 (143 reviews) | Not enough data | 
| **Cross-system Integration** | 8.5 (185 reviews) | 7.9 (7 reviews) | 
| **Natural Language Interaction** | 8.2 (144 reviews) | Not enough data | 
| **Proactive Assistance** | 8.1 (141 reviews) | Not enough data | 

#### Administrative

| Feature | CloudTalk | Dialpad Support | 
|---|---|---|
| **Session Summary Notes** | 8.5 (596 reviews) ✓ Verified | 8.5 (136 reviews) | 
| **Administrator Access** | 8.8 (595 reviews) ✓ Verified | 8.7 (123 reviews) | 
| **Reporting & Dashboards** | 8.7 (660 reviews) ✓ Verified | 8.5 (138 reviews) | 
| **Session Recording** | 8.8 (598 reviews) ✓ Verified | 8.7 (142 reviews) | 
| **Agent Scheduling and Assignment** | 8.3 (515 reviews) ✓ Verified | Feature Not Available | 

### Employee Scheduling

| Product | Score | Reviews |
|---|---|---|
| **CloudTalk** | N/A | N/A |
| **Dialpad Support** | 8.5/10 | 71 |

#### Platform Basics

| Feature | CloudTalk | Dialpad Support | 
|---|---|---|
| **Reporting** | Not enough data | 8.4 (64 reviews) | 
| **Dashboard** | Not enough data | 8.9 (65 reviews) | 
| **Performance** | Not enough data | 9.0 (68 reviews) | 

#### Platform Content

| Feature | CloudTalk | Dialpad Support | 
|---|---|---|
| **Automation** | Not enough data | 8.5 (67 reviews) | 
| **File Sharing** | Not enough data | 7.6 (60 reviews) | 
| **Content Library** | Not enough data | 7.9 (61 reviews) | 

#### Platform Additional Functionality

| Feature | CloudTalk | Dialpad Support | 
|---|---|---|
| **Integrations** | Not enough data | 8.6 (65 reviews) | 
| **Mobility** | Not enough data | 8.5 (60 reviews) | 
| **Forecasting** | Not enough data | 8.7 (63 reviews) | 
| **Task Management** | Not enough data | 8.8 (64 reviews) | 
| **Portal** | Not enough data | 8.9 (62 reviews) | 

### Contact Center Workforce

| Product | Score | Reviews |
|---|---|---|
| **CloudTalk** | 8.7/10 | 142 |
| **Dialpad Support** | N/A | N/A |

#### Workforce Management

| Feature | CloudTalk | Dialpad Support | 
|---|---|---|
| **Agent Availability** | 8.7 (110 reviews) ✓ Verified | Not enough data | 
| **Skills Management** | 8.7 (104 reviews) ✓ Verified | Not enough data | 
| **Shift Scheduling** | 8.6 (95 reviews) ✓ Verified | Not enough data | 
| **Agent Self-Service** | 8.7 (100 reviews) ✓ Verified | Not enough data | 
| **Mobile Access** | 8.7 (106 reviews) | Not enough data | 

#### Administration

| Feature | CloudTalk | Dialpad Support | 
|---|---|---|
| **Automation** | 8.8 (116 reviews) ✓ Verified | Not enough data | 
| **Performance Analysis** | 8.9 (113 reviews) ✓ Verified | Not enough data | 
| **Dashboards** | 8.8 (118 reviews) ✓ Verified | Not enough data | 
| **Forecasting** | 8.5 (107 reviews) ✓ Verified | Not enough data | 
| **Intraday Management** | 8.7 (100 reviews) ✓ Verified | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **CloudTalk** | 8.5/10 | 262 |
| **Dialpad Support** | 8.6/10 | 68 |

#### Platform

| Feature | CloudTalk | Dialpad Support | 
|---|---|---|
| **Omnichannel** | 7.8 (211 reviews) | 8.0 (40 reviews) | 
| **Mobile Access** | 8.3 (229 reviews) | 8.8 (47 reviews) | 
| **Queue Management** | 8.1 (225 reviews) | 8.6 (53 reviews) | 
| **Call Routing** | 8.5 (235 reviews) | 8.7 (59 reviews) | 
| **Call Back** | 8.2 (236 reviews) | 8.9 (57 reviews) | 
| **IVR** | 8.1 (224 reviews) | 8.5 (42 reviews) | 
| **Automatic Call Distribution** | 8.2 (225 reviews) | 8.7 (51 reviews) | 

#### Generative AI

| Feature | CloudTalk | Dialpad Support | 
|---|---|---|
| **AI Text-to-Speech** | 7.4 (105 reviews) | 8.5 (19 reviews) | 

#### Workforce Management

| Feature | CloudTalk | Dialpad Support | 
|---|---|---|
| **Call Monitoring** | 8.8 (232 reviews) | 8.9 (61 reviews) | 
| **Performance Evaluation** | 8.7 (230 reviews) | 8.7 (57 reviews) | 

#### Call Center Infrastructure (CCI)

| Feature | CloudTalk | Dialpad Support | 
|---|---|---|
| **Autonomous Task Execution** | 8.6 (20 reviews) | Not enough data | 
| **Cross-system Integration** | 9.0 (20 reviews) | Not enough data | 
| **Natural Language Interaction** | 9.2 (19 reviews) | Not enough data | 
| **Proactive Assistance** | 8.7 (19 reviews) | Not enough data | 

#### Administrative

| Feature | CloudTalk | Dialpad Support | 
|---|---|---|
| **Call Recording** | 9.0 (238 reviews) | 8.9 (65 reviews) | 
| **Reporting & Dashboards** | 8.7 (240 reviews) | 8.5 (61 reviews) | 

### Speech Analytics

| Product | Score | Reviews |
|---|---|---|
| **CloudTalk** | 8.0/10 | 38 |
| **Dialpad Support** | N/A | N/A |

#### Generative AI

| Feature | CloudTalk | Dialpad Support | 
|---|---|---|
| **AI Text Summarization** | 8.0 (37 reviews) | Not enough data | 

### Cloud PBX Platforms

| Product | Score | Reviews |
|---|---|---|
| **CloudTalk** | 9.4/10 | 32 |
| **Dialpad Support** | N/A | N/A |

#### Basic Communication - Cloud PBX

| Feature | CloudTalk | Dialpad Support | 
|---|---|---|
| **Call Management** | 9.4 (29 reviews) | Not enough data | 
| **Communication Management** | 9.6 (26 reviews) | Not enough data | 
| **Scalability** | 9.7 (27 reviews) | Not enough data | 
| **Integrations** | 9.3 (27 reviews) | Not enough data | 
| **Mobile Accessibility** | 9.2 (27 reviews) | Not enough data | 
| **Accessibility** | 9.6 (24 reviews) | Not enough data | 

#### Advanced Features - Cloud PBX

| Feature | CloudTalk | Dialpad Support | 
|---|---|---|
| **Security and Compliance** | 9.5 (25 reviews) | Not enough data | 
| **Analytics and Reporting** | 9.4 (28 reviews) | Not enough data | 
| **Support and Reliability** | 9.4 (26 reviews) | Not enough data | 
| **Automated attendant** | 8.5 (25 reviews) | Not enough data | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **CloudTalk** | 7.8/10 | 258 |
| **Dialpad Support** | N/A | N/A |

#### Platform Basics - VoIP Providers

| Feature | CloudTalk | Dialpad Support | 
|---|---|---|
| **PBX systems, VoIP Softphone** | 8.3 (23 reviews) | Not enough data | 
| **Call Management** | 8.8 (25 reviews) | Not enough data | 
| **Network monitoring** | 8.3 (23 reviews) | Not enough data | 
| **Integrations** | 8.5 (30 reviews) | Not enough data | 
| **Virtual PBX** | 7.7 (22 reviews) | Not enough data | 
| **SIP trunking services** | 7.4 (22 reviews) | Not enough data | 

#### Basic Communication

| Feature | CloudTalk | Dialpad Support | 
|---|---|---|
| **Phone Calls** | 9.0 (244 reviews) ✓ Verified | Not enough data | 
| **Video Calls** | 6.5 (138 reviews) | Not enough data | 
| **Instant Messaging** | 7.1 (159 reviews) ✓ Verified | Not enough data | 
| **Screen Sharing** | 6.3 (130 reviews) | Not enough data | 
| **Conference Calls** | 7.3 (148 reviews) ✓ Verified | Not enough data | 
| **Desk-to-Desk Calls** | 8.0 (161 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - VoIP Providers

| Feature | CloudTalk | Dialpad Support | 
|---|---|---|
| **Autonomous Task Execution** | 6.8 (15 reviews) | Not enough data | 
| **Cross-system Integration** | 7.7 (14 reviews) | Not enough data | 
| **Adaptive Learning** | 7.0 (14 reviews) | Not enough data | 
| **Proactive Assistance** | 7.5 (14 reviews) | Not enough data | 

#### Access

| Feature | CloudTalk | Dialpad Support | 
|---|---|---|
| **Software Pairing** | 8.0 (156 reviews) | Not enough data | 
| **Browser Extension** | 8.1 (173 reviews) ✓ Verified | Not enough data | 
| **Individual Download** | 8.3 (179 reviews) ✓ Verified | Not enough data | 

#### Advanced Features

| Feature | CloudTalk | Dialpad Support | 
|---|---|---|
| **Hold Music** | 7.6 (161 reviews) ✓ Verified | Not enough data | 
| **Automated Attendants** | 7.6 (154 reviews) ✓ Verified | Not enough data | 
| **VOiP Number** | 8.9 (212 reviews) ✓ Verified | Not enough data | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **CloudTalk** | 8.1/10 | 532 |
| **Dialpad Support** | 8.4/10 | 98 |

#### Agentic AI - Outbound Call Tracking

| Feature | CloudTalk | Dialpad Support | 
|---|---|---|
| **Autonomous Task Execution** | 7.4 (88 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.4 (88 reviews) | Not enough data | 

#### Calling

| Feature | CloudTalk | Dialpad Support | 
|---|---|---|
| **Record Calls** | 9.0 (484 reviews) | 9.4 (91 reviews) | 
| **Generate Location** | 8.1 (400 reviews) | 8.7 (74 reviews) | 
| **Call Types** | 8.5 (430 reviews) | 9.0 (83 reviews) | 
| **Click-to-Call** | 8.8 (455 reviews) | 8.9 (86 reviews) | 
| **Auto Dialer** | 8.3 (106 reviews) | Not enough data | 

#### Contacts

| Feature | CloudTalk | Dialpad Support | 
|---|---|---|
| **Personalization** | 8.1 (417 reviews) | 8.6 (81 reviews) | 
| **Information Locater** | 8.0 (391 reviews) | 8.6 (80 reviews) | 
| **Record Prospect Data** | 8.2 (403 reviews) | 8.4 (72 reviews) | 

#### Insights

| Feature | CloudTalk | Dialpad Support | 
|---|---|---|
| **Notes** | 8.5 (425 reviews) | 8.3 (80 reviews) | 
| **Daily Summary** | 8.4 (408 reviews) | 8.7 (85 reviews) | 
| **Automated Voicemails** | 8.3 (382 reviews) | 8.5 (78 reviews) | 
| **Automated Emails** | 7.2 (344 reviews) | 7.0 (31 reviews) | 
| **Sorts Prospects** | 7.5 (350 reviews) | 6.9 (31 reviews) | 
| **Automated Note Taking** | 8.0 (96 reviews) | Not enough data | 

### Sales Coaching

| Product | Score | Reviews |
|---|---|---|
| **CloudTalk** | N/A | N/A |
| **Dialpad Support** | 8.7/10 | 59 |

#### Agentic AI - Sales Coaching

| Feature | CloudTalk | Dialpad Support | 
|---|---|---|
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Training

| Feature | CloudTalk | Dialpad Support | 
|---|---|---|
| **Knowledge Base** | Not enough data | 8.8 (47 reviews) | 
| **Coaching Materials** | Not enough data | 8.9 (46 reviews) | 
| **Playbook Creation** | Not enough data | 8.7 (19 reviews) | 
| **Video Record** | Not enough data | 8.6 (40 reviews) | 

#### Feedback

| Feature | CloudTalk | Dialpad Support | 
|---|---|---|
| **Review** | Not enough data | 8.7 (44 reviews) | 
| **Scorecard** | Not enough data | 8.6 (18 reviews) | 
| **Coaching Card** | Not enough data | 8.7 (44 reviews) | 
| **Leaderboard** | Not enough data | 8.7 (47 reviews) | 
| **Real-Time Updates** | Not enough data | 8.8 (48 reviews) | 
| **Notifications** | Not enough data | 9.0 (49 reviews) | 
| **Competition** | Not enough data | 8.0 (17 reviews) | 

#### Generative AI

| Feature | CloudTalk | Dialpad Support | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 8.8 (13 reviews) | 

### Workforce Management

| Product | Score | Reviews |
|---|---|---|
| **CloudTalk** | N/A | N/A |
| **Dialpad Support** | 8.8/10 | 54 |

#### Platform

| Feature | CloudTalk | Dialpad Support | 
|---|---|---|
| **Customization ** | Not enough data | 8.8 (53 reviews) | 
| **Integration APIs** | Not enough data | 8.7 (52 reviews) | 
| **Internationalization** | Not enough data | 9.0 (50 reviews) | 
| **User, Role, and Access Management** | Not enough data | 9.0 (52 reviews) | 
| **Performance** | Not enough data | 9.0 (53 reviews) | 
| **Mobility** | Not enough data | 8.7 (52 reviews) | 
| **Reporting** | Not enough data | 8.7 (50 reviews) | 
| **Dashboards** | Not enough data | 8.9 (48 reviews) | 

#### Workforce Management Platform Features

| Feature | CloudTalk | Dialpad Support | 
|---|---|---|
| **Labor Forecasting** | Not enough data | 8.8 (52 reviews) | 
| **Shift Scheduling** | Not enough data | 9.4 (54 reviews) | 
| **Time & Attendance Tracking** | Not enough data | 8.8 (51 reviews) | 
| **Absence & Leave Management** | Not enough data | 8.1 (52 reviews) | 
| **Skills Management** | Not enough data | 8.5 (51 reviews) | 
| **Succession Planning** | Not enough data | 8.2 (48 reviews) | 
| **Workforce Analytics** | Not enough data | 8.7 (50 reviews) | 
| **Self-Service Capabilities** | Not enough data | 8.9 (50 reviews) | 
| **Mobile Shift Scheduling** | Not enough data | 8.3 (46 reviews) | 
| **Team Communication** | Not enough data | 9.0 (49 reviews) | 

---
## Categories
**Shared Categories (4):** [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Contact Center Software](https://www.g2.com/categories/contact-center)

**Unique to CloudTalk (5):** [Speech Analytics Software](https://www.g2.com/categories/speech-analytics), [VoIP Providers](https://www.g2.com/categories/voip-providers), [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Cloud PBX Platforms Software](https://www.g2.com/categories/cloud-pbx-platforms)

**Unique to Dialpad Support (5):** [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [Sales Coaching Software](https://www.g2.com/categories/sales-coaching), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [Employee Scheduling Software](https://www.g2.com/categories/employee-scheduling-software), [Workforce Management Software](https://www.g2.com/categories/workforce-management)


---
## Reviewer Demographics

### By Company Size

| Segment | CloudTalk | Dialpad Support | 
|---|---|---|
| **Small-Business** | 64.1% | 38.5% | 
| **Mid-Market** | 31.6% | 55.8% | 
| **Enterprise** | 4.2% | 5.7% | 

### By Industry

#### CloudTalk

- **Computer Software:** 10.2%
- **Information Technology and Services:** 9.2%
- **Marketing and Advertising:** 6.6%
- **Financial Services:** 5.0%
- **Education Management:** 4.3%
- **Consumer Services:** 3.2%
- **Leisure, Travel & Tourism:** 3.0%
- **Automotive:** 3.0%
- **Accounting:** 2.2%
- **Real Estate:** 2.2%
- **Other:** 51.1%

#### Dialpad Support

- **Financial Services:** 8.6%
- **Consumer Services:** 7.7%
- **Computer Software:** 6.2%
- **Information Technology and Services:** 5.9%
- **Construction:** 4.4%
- **Hospital & Health Care:** 3.8%
- **Staffing and Recruiting:** 3.8%
- **Insurance:** 3.8%
- **Marketing and Advertising:** 2.9%
- **Medical Practice:** 2.6%
- **Other:** 50.5%

---
## Alternatives

### Alternatives to CloudTalk

- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2385 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1549 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1588 reviews)
- [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) — 4.8/5 stars (865 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1371 reviews)
- [Ringover](https://www.g2.com/products/ringover/reviews) — 4.6/5 stars (491 reviews)
- [Aloware](https://www.g2.com/products/aloware/reviews) — 4.1/5 stars (827 reviews)

### Alternatives to Dialpad Support

- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1588 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)
- [Aloware](https://www.g2.com/products/aloware/reviews) — 4.1/5 stars (827 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1549 reviews)
- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2385 reviews)
- [UJET](https://www.g2.com/products/ujet/reviews) — 4.7/5 stars (1129 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3567 reviews)
- [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) — 4.8/5 stars (865 reviews)

---
## Top Discussions

### CloudTalk

- Title: [What is CloudTalk used for?](https://www.g2.com/discussions/cloudtalk-what-is-cloudtalk-used-for) — 4 comments, 1 upvote
  > **Top comment:** "Make phone calls from a digital platform. Generally used for companies that use Call Centers."
- Title: [What is CloudTalk used for?](https://www.g2.com/discussions/what-is-cloudtalk-used-for) — 2 comments
  > **Top comment:** "For telephone communications between the company and clients or potential clients. It is useful for incoming calls, as well as outgoing calls."
- Title: [I want sync my HubSpot data with its language property to mapped to the custom field of  Contacts in Cloudtalk.](https://www.g2.com/discussions/36315-i-want-sync-my-hubspot-data-with-its-language-property-to-mapped-to-the-custom-field-of-contacts-in-cloudtalk) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Hi Manoj! 

In order to set the integration right it is sufficient to follow this article:..."
- Title: [What is the best way to answer incoming calls?](https://www.g2.com/discussions/36111-what-is-the-best-way-to-answer-incoming-calls) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Hi John, the best way of answering calls is using our Desktop application. 

Best regards!"
- Title: [Cloudtalk or alternative.   Zadamra](https://www.g2.com/discussions/32162-cloudtalk-or-alternative-zadamra) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Hi Christopher! 

We definitely recommend CloudTalk and will be very happy to prove we are the number one choice in our pricing segment.

Best wishes"

### Dialpad Support

- Title: [Who is Dialpads leading competition?](https://www.g2.com/discussions/31285-who-is-dialpads-leading-competition) — 2 comments, 1 upvote
  > **Top comment:** "Natterbox"
- Title: [What is Dialpad Contact Center used for?](https://www.g2.com/discussions/what-is-dialpad-contact-center-used-for) — 1 comment
  > **Top comment:** "Dialpad is used to communicate with customers etc. It has the capabilities of SMS texting, Video chat, Phone Call, and Screenshare to name the ones I..."
- Title: [Will there be updates like adding a 3-way call?](https://www.g2.com/discussions/will-there-be-updates-like-adding-a-3-way-call) — 1 comment, 1 upvote
  > **Top comment:** "Hello! There is a way to currently make a 3 way call if you are using the updated version."
- Title: [JUST ASKING WHEN MAKING OUTBOUND CALLS HOW CAN WE LISTEN TO THOSE CALLS ONCE WE HANG UP.](https://www.g2.com/discussions/41080-just-asking-when-making-outbound-calls-how-can-we-listen-to-those-calls-once-we-hang-up) — 1 comment, 1 upvote
  > **Top comment:** "In the message box the call details will appear along with the duration after you hang up. Click on the transcript and view the full transcript. The log will..."
- Title: [MAKING OUTBOUND CALLS, HOW CAN I SAVE THERE3CORDING OR GO BACK AND LISTEN TO THOSE CALLS.](https://www.g2.com/discussions/41079-making-outbound-calls-how-can-i-save-there3cording-or-go-back-and-listen-to-those-calls) — 1 comment, 1 upvote
  > **Top comment:** "Click "View Call Details" within the call log and click share for the shareable link for your team."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/cloudtalk-vs-dialpad-support)