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Compare CloudTalk and Dialpad Support 
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At a Glance
Market Segments
Small-Business (62.8% of reviews)
Mid-Market (55.1% of reviews)
Entry-Level Pricing
$19.00 1 User Per Year
$15.00 1 Organizer Month
CloudTalk
Star Rating
(1,623)4.4 out of 5
Market Segments
Small-Business (62.8% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User Per Year
Free Trial is available
Browse all 4 pricing plansDialpad Support
Star Rating
(545)4.4 out of 5
Market Segments
Mid-Market (55.1% of reviews)
Pros & Cons
Entry-Level Pricing
$15.00 1 Organizer Month
Browse all 6 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that both CloudTalk and Dialpad Support have a strong star rating of 4.4, indicating overall satisfaction, but CloudTalk has a larger number of reviews (1589) compared to Dialpad Support (529), suggesting a more established user base.
- Reviewers mention that CloudTalk is particularly favored by small businesses (62.8% of reviews), while Dialpad Support is more popular among mid-market companies (55.1% of reviews), highlighting their target audience differences.
- Users on G2 say that CloudTalk's entry-level price of $19.00 is slightly higher than Dialpad Support's $15.00, which may influence budget-conscious buyers looking for cost-effective solutions.
- Reviewers mention that both products excel in ease of use, scoring 9.1, but Dialpad Support edges out slightly in ease of setup (9.0 vs. CloudTalk's 8.9), making it potentially more appealing for users who prioritize quick implementation.
- Users say that while both platforms offer solid call monitoring features, Dialpad Support scores higher (8.9) compared to CloudTalk (8.8), indicating a slight edge in this critical area for performance evaluation.
- G2 users report that CloudTalk shines in call recording capabilities with a score of 9.0, matching Dialpad Support's score, but users highlight that Dialpad Support offers better overall call management features, such as callback scheduling (7.7 vs. CloudTalk's 8.2), which may enhance user experience.
Pricing
Entry-Level Pricing
CloudTalk
Lite
$19.00
1 User Per Year
Perfect plan to get started with CloudTalk
- Unlimited Calls Across the US 🇺🇸 and Canada 🇨🇦
- Business SMS
- International numbers (160+ countries)
Dialpad Support
Business
$15.00
1 Organizer Month
NA
- $20 USD if billed monthly Zero pins plus larger meeting sizes. 5 hour conference durations 100 participants max Custom Hold Music Auto-dial out to participants
Free Trial
CloudTalk
Free Trial is available
Dialpad Support
Free Trial is available
Ratings
Meets Requirements
8.7
1,389
8.9
441
Ease of Use
9.1
1,417
9.1
450
Ease of Setup
8.9
1,030
9.0
238
Ease of Admin
8.9
603
8.8
196
Quality of Support
8.8
1,258
8.9
412
Has the product been a good partner in doing business?
8.9
604
9.1
193
Product Direction (% positive)
8.8
1,351
9.0
416
Features by Category
Lead Facilitation
Not enough data
7.2
18
Not enough data
7.8
34
Not enough data
7.7
37
Not enough data
8.1
18
Organization
Not enough data
7.7
17
Not enough data
8.0
43
Not enough data
7.9
42
Performance Analysis
Not enough data
8.4
45
Not enough data
8.7
46
Sales Analysis
Not enough data
7.4
16
Not enough data
7.2
16
Generative AI
Not enough data
7.6
16
Not enough data
7.8
16
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Dialing Options
8.6
232
|
Verified
8.8
30
8.5
224
|
Verified
8.7
28
8.4
23
Not enough data
Agent Tools
8.1
204
|
Verified
8.9
24
8.2
210
|
Verified
7.7
8
8.9
236
|
Verified
9.1
31
Automation
8.3
200
|
Verified
7.2
9
8.3
196
|
Verified
8.5
25
8.2
198
|
Verified
6.2
7
Agentic AI - Auto Dialer
6.9
20
Not enough data
7.8
20
Not enough data
AI Capabilities - Auto Dialer
7.9
19
Not enough data
8.1
18
Not enough data
7.6
19
Not enough data
Call Analytics
Not enough data
9.2
99
Not enough data
8.3
93
Not enough data
8.5
97
Not enough data
8.2
48
Agent Performance Management
Not enough data
8.6
81
Not enough data
8.2
92
Not enough data
8.4
93
Generative AI
Not enough data
8.8
34
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
9.1
79
Not enough data
9.0
76
Not enough data
9.0
80
Not enough data
Engagement
8.7
77
Not enough data
9.2
86
Not enough data
8.7
76
Not enough data
Performance
8.9
77
Not enough data
9.1
81
Not enough data
Generative AI
8.6
22
Not enough data
8.6
32
Not enough data
Channels
8.9
632
|
Verified
8.8
150
7.8
507
8.3
114
7.7
490
Feature Not Available
7.9
525
|
Verified
8.4
130
7.8
489
Feature Not Available
Generative AI
7.6
280
8.3
36
Functions
8.5
568
|
Verified
8.9
127
8.4
571
|
Verified
8.6
132
8.6
561
|
Verified
8.4
129
8.2
510
8.1
139
8.2
516
|
Verified
8.5
108
8.5
520
|
Verified
8.6
120
8.4
534
|
Verified
8.5
128
8.4
525
|
Verified
8.6
122
Agentic AI - Contact Center
7.9
144
Not enough data
8.3
144
Not enough data
8.2
143
Not enough data
8.1
142
Not enough data
Administrative
8.5
582
|
Verified
8.5
134
8.8
588
|
Verified
8.7
122
8.7
617
|
Verified
8.5
135
8.8
573
|
Verified
8.7
140
8.3
515
|
Verified
Feature Not Available
Platform Basics
Not enough data
8.4
64
Not enough data
8.9
65
Not enough data
9.0
68
Platform Content
Not enough data
8.5
67
Not enough data
7.6
60
Not enough data
7.9
61
Platform Additional Functionality
Not enough data
8.6
65
Not enough data
8.5
60
Not enough data
8.7
63
Not enough data
8.8
64
Not enough data
8.9
62
Workforce Management
8.7
110
|
Verified
Not enough data
8.7
105
|
Verified
Not enough data
8.6
95
|
Verified
Not enough data
8.7
101
|
Verified
Not enough data
8.8
106
Not enough data
Administration
8.8
115
|
Verified
Not enough data
8.9
113
|
Verified
Not enough data
8.8
118
|
Verified
Not enough data
8.5
107
|
Verified
Not enough data
8.7
100
|
Verified
Not enough data
Platform
7.8
211
8.0
40
8.3
227
8.8
47
8.1
225
8.6
53
8.5
234
8.7
59
8.2
236
8.9
57
8.1
221
8.5
42
8.2
225
8.7
51
Generative AI
7.4
106
8.5
19
Workforce Management
8.8
230
8.9
61
8.7
230
8.7
57
Call Center Infrastructure (CCI)
8.7
21
Not enough data
8.9
21
Not enough data
9.1
20
Not enough data
8.7
20
Not enough data
Administrative
9.0
237
9.0
64
8.7
239
8.4
60
Generative AI
7.9
37
Not enough data
Basic Communication - Cloud PBX
9.4
26
Not enough data
9.6
26
Not enough data
9.7
26
Not enough data
9.3
25
Not enough data
9.2
26
Not enough data
9.6
24
Not enough data
Advanced Features - Cloud PBX
9.5
25
Not enough data
9.4
26
Not enough data
9.4
26
Not enough data
8.5
25
Not enough data
Platform Basics - VoIP Providers
8.3
23
Not enough data
8.7
23
Not enough data
8.3
23
Not enough data
8.4
24
Not enough data
7.7
22
Not enough data
7.4
22
Not enough data
Basic Communication
8.9
227
|
Verified
Not enough data
6.5
136
Not enough data
7.1
156
|
Verified
Not enough data
6.3
129
Not enough data
7.3
146
|
Verified
Not enough data
8.0
160
|
Verified
Not enough data
Agentic AI - VoIP Providers
6.8
15
Not enough data
7.7
14
Not enough data
7.0
14
Not enough data
7.5
14
Not enough data
Access
8.0
155
Not enough data
8.0
169
|
Verified
Not enough data
8.3
178
|
Verified
Not enough data
Advanced Features
7.6
160
|
Verified
Not enough data
7.6
151
|
Verified
Not enough data
8.9
207
|
Verified
Not enough data
Agentic AI - Outbound Call Tracking
7.4
90
Not enough data
7.4
90
Not enough data
Calling
9.0
467
9.4
90
8.1
399
8.7
73
8.5
426
9.0
83
8.8
442
8.9
86
8.3
102
Not enough data
Contacts
8.1
418
8.6
81
8.0
392
8.6
79
8.2
403
8.4
72
Insights
8.4
417
8.3
80
8.4
407
8.7
85
8.3
384
8.5
78
7.2
346
7.0
31
7.5
351
6.9
31
8.0
95
Not enough data
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
Not enough data
8.8
47
Not enough data
8.9
46
Not enough data
8.7
19
Not enough data
8.6
40
Feedback
Not enough data
8.7
44
Not enough data
8.6
18
Not enough data
8.7
44
Not enough data
8.7
47
Not enough data
8.8
48
Not enough data
9.0
49
Not enough data
8.0
17
Generative AI
Not enough data
8.8
13
Platform
Not enough data
8.8
53
Not enough data
8.7
52
Not enough data
9.0
50
Not enough data
9.0
52
Not enough data
9.0
53
Not enough data
8.7
52
Not enough data
8.7
50
Not enough data
8.9
48
Workforce Management Platform Features
Not enough data
8.8
52
Not enough data
9.4
54
Not enough data
8.8
51
Not enough data
8.1
52
Not enough data
8.5
51
Not enough data
8.2
48
Not enough data
8.7
50
Not enough data
8.9
50
Not enough data
8.3
46
Not enough data
9.0
49
Categories
Categories
Shared Categories
CloudTalk and Dialpad Support are categorized as Auto Dialer, Outbound Call Tracking, Call Center Infrastructure (CCI), and Contact Center
Unique Categories
CloudTalk is categorized as Speech Analytics, VoIP Providers, Contact Center Workforce, Contact Center Quality Assurance, and Cloud PBX Platforms
Dialpad Support is categorized as Conversation Intelligence, Sales Coaching, AI Sales Assistant, Employee Scheduling, and Workforce Management
Reviews
Reviewers' Company Size
CloudTalk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Dialpad Support
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
9.8%
Information Technology and Services
9.4%
Marketing and Advertising
5.7%
Financial Services
5.0%
Education Management
4.7%
Other
65.4%
Financial Services
9.1%
Consumer Services
8.2%
Computer Software
6.8%
Information Technology and Services
4.8%
Construction
4.4%
Other
66.7%
Alternatives
Discussions
What is CloudTalk used for?
3 Comments
MV
Cloudtalk is platform to make calls all over the world, create and track reports Read more
What is CloudTalk used for?
2 Comments
CD
For telephone communications between the company and clients or potential clients. It is useful for incoming calls, as well as outgoing calls.Read more
How can you cancel your subscription? I haven't saw anything displayed
1 Comment
DC
Hey Marian,
cancellation can be done by reaching out to CloudTalk's support team. We are also working on imlementing a self-cancel option to make it even...Read more
Would I be able to see any time period longer than 365 years for the call history on the Analytics screen?
1 Comment
OC
Hi Austin! You are able to input a custom date range and have it go back as far as three years in Analytics. If you need further assistance, feel free to...Read more
What kind of improvements can I see regarding management of accounts?
1 Comment
OC
Hi Joseph! Do you need to reach out to our Dialpad support team? If so, the quickest way to do that is by filling out a request here:...Read more
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