Compare CloudTalk and Dialpad Connect 
Featured Products
At a Glance
Market Segments
Small-Business (63.6% of reviews)
Small-Business (57.8% of reviews)
Entry-Level Pricing
$19.00 1 User Per Year
$25 Per user, per month invoiced annually
CloudTalk
Star Rating
(1,744)4.4 out of 5
Market Segments
Small-Business (63.6% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User Per Year
Free Trial is available
Browse all 4 pricing plansDialpad Connect
Star Rating
(4,071)4.4 out of 5
Market Segments
Small-Business (57.8% of reviews)
Pros & Cons
Entry-Level Pricing
$25 Per user, per month invoiced annually
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Dialpad Connect excels in user experience, with many praising its clean interface that allows new team members to quickly adapt with minimal training. Users appreciate the ability to manage calls, messages, and meetings all in one platform, enhancing overall productivity.
- Users say that CloudTalk offers a straightforward and intuitive platform, making it easy to deploy and onboard agents rapidly. Reviewers highlight its clean dashboard that provides clear visibility into call activity, which is particularly beneficial for teams needing quick access to performance metrics.
- According to verified reviews, Dialpad Connect has a higher overall satisfaction score, reflecting its strong performance in call management and network monitoring. Users have noted the reliable call quality and the AI features that help in following conversations seamlessly.
- Reviewers mention that while CloudTalk is effective in tracking call emotions and providing brief summaries, it sometimes lacks the advanced features that Dialpad Connect offers, such as comprehensive integrations with tools like Salesforce and Hubspot, which enhance workflow efficiency.
- Users highlight that Dialpad Connect's ease of setup is a significant advantage, with many noting the intuitive onboarding process that allows teams to get started quickly. In contrast, CloudTalk, while user-friendly, has received slightly lower marks in this area, indicating potential challenges for some users during initial implementation.
- G2 reviewers report that both products have similar star ratings, but Dialpad Connect's larger volume of reviews suggests a more consistent user experience. Users appreciate features like automated note-taking and cross-system integration in Dialpad, which are less emphasized in CloudTalk, indicating a broader range of capabilities for daily operations.
Pricing
Entry-Level Pricing
CloudTalk
Lite
$19.00
1 User Per Year
Perfect plan to get started with CloudTalk
- Unlimited Calls Across the US 🇺🇸 and Canada 🇨🇦
- Business SMS
- International numbers (160+ countries)
Dialpad Connect
Pro
$25
Per user, per month invoiced annually
+ UberConference Free
- Pro includes Everything in Standard, and:
- Call Queues
- Salesforce Integration
Free Trial
CloudTalk
Free Trial is available
Dialpad Connect
Free Trial is available
Ratings
Meets Requirements
8.7
1,504
8.9
3,209
Ease of Use
9.1
1,533
9.1
3,328
Ease of Setup
8.9
1,143
9.0
1,215
Ease of Admin
8.9
633
8.9
1,119
Quality of Support
8.8
1,366
8.5
2,497
Has the product been a good partner in doing business?
8.9
634
8.9
1,043
Product Direction (% positive)
8.8
1,455
8.2
3,062
Features by Category
Lead Facilitation
Not enough data
7.9
27
Not enough data
7.7
27
Not enough data
8.3
27
Not enough data
8.3
28
Organization
Not enough data
8.3
27
Not enough data
9.0
27
Not enough data
9.0
27
Performance Analysis
Not enough data
8.3
28
Not enough data
8.5
28
Sales Analysis
Not enough data
8.2
26
Not enough data
8.1
26
Generative AI
Not enough data
Feature Not Available
Not enough data
9.4
18
Agentic AI - AI Sales Assistant
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
10.0
6
Not enough data
9.7
6
Dialing Options
8.6
232
|
Verified
Not enough data
8.5
224
|
Verified
Not enough data
8.4
23
Not enough data
Agent Tools
8.1
204
|
Verified
Not enough data
8.2
210
|
Verified
Not enough data
8.9
238
|
Verified
Not enough data
Automation
8.3
201
|
Verified
Not enough data
8.3
197
|
Verified
Not enough data
8.2
198
|
Verified
Not enough data
Agentic AI - Auto Dialer
6.9
20
Not enough data
7.8
21
Not enough data
AI Capabilities - Auto Dialer
7.9
19
Not enough data
8.1
18
Not enough data
7.6
19
Not enough data
Quality Assurance
9.1
79
Not enough data
9.0
76
Not enough data
9.1
81
Not enough data
Engagement
8.7
77
Not enough data
9.2
89
Not enough data
8.7
76
Not enough data
Performance
9.0
80
Not enough data
9.1
81
Not enough data
Generative AI
8.6
22
Not enough data
8.6
32
Not enough data
Channels
9.0
706
|
Verified
Not enough data
7.8
506
Not enough data
7.6
489
Not enough data
7.9
531
|
Verified
Not enough data
7.8
489
Not enough data
Generative AI
7.6
280
Not enough data
Functions
8.5
575
|
Verified
Not enough data
8.4
572
|
Verified
Not enough data
8.6
565
|
Verified
Not enough data
8.2
517
Not enough data
8.2
523
|
Verified
Not enough data
8.5
523
|
Verified
Not enough data
8.4
534
|
Verified
Not enough data
8.4
526
|
Verified
Not enough data
Agentic AI - Contact Center
7.8
143
Not enough data
8.4
164
Not enough data
8.2
143
Not enough data
8.1
141
Not enough data
Administrative
8.5
587
|
Verified
Not enough data
8.8
591
|
Verified
Not enough data
8.7
641
|
Verified
Not enough data
8.8
592
|
Verified
Not enough data
8.3
515
|
Verified
Not enough data
Collaboration Tools
Not enough data
8.7
1276
Not enough data
8.8
292
Not enough data
9.0
49
Not enough data
9.0
327
Not enough data
9.3
52
Meeting Coordination
Not enough data
8.7
1191
Not enough data
8.8
1112
Not enough data
8.9
359
Not enough data
9.2
362
Software Type
Not enough data
8.6
1039
Not enough data
9.0
350
Not enough data
8.9
267
Agentic AI - Video Conferencing
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Not enough data
Workforce Management
8.7
110
|
Verified
Not enough data
8.7
104
|
Verified
Not enough data
8.6
94
|
Verified
Not enough data
8.7
100
|
Verified
Not enough data
8.7
106
Not enough data
Administration
8.8
115
|
Verified
Not enough data
8.9
112
|
Verified
Not enough data
8.8
117
|
Verified
Not enough data
8.4
106
|
Verified
Not enough data
8.7
99
|
Verified
Not enough data
Feedback Management
Not enough data
8.3
20
Not enough data
8.5
19
Not enough data
8.8
20
Feedback Analysis
Not enough data
9.0
20
Not enough data
8.8
20
Not enough data
8.5
19
Feedback Sources
Not enough data
8.4
18
Not enough data
8.2
17
Not enough data
7.6
18
Not enough data
8.8
18
Generative AI
Not enough data
8.7
18
Not enough data
8.8
18
Platform
7.8
210
Not enough data
8.3
227
Not enough data
8.1
224
Not enough data
8.5
234
Not enough data
8.2
235
Not enough data
8.1
222
Not enough data
8.2
224
Not enough data
Generative AI
7.4
105
Not enough data
Workforce Management
8.8
231
Not enough data
8.6
229
Not enough data
Call Center Infrastructure (CCI)
8.6
20
Not enough data
9.0
20
Not enough data
9.2
19
Not enough data
8.7
19
Not enough data
Administrative
9.0
237
Not enough data
8.7
239
Not enough data
Generative AI
8.0
36
Not enough data
Basic Communication - Cloud PBX
9.4
28
Not enough data
9.6
26
Not enough data
9.7
26
Not enough data
9.3
26
Not enough data
9.2
26
Not enough data
9.6
24
Not enough data
Advanced Features - Cloud PBX
9.5
25
Not enough data
9.4
28
Not enough data
9.4
26
Not enough data
8.5
25
Not enough data
Platform Basics - VoIP Providers
8.3
23
8.3
29
8.7
23
9.3
35
8.3
23
9.1
30
8.4
28
8.8
40
7.7
22
8.0
29
7.4
22
8.4
29
Basic Communication
9.0
239
|
Verified
9.2
915
|
Verified
6.5
137
8.3
438
|
Verified
7.1
157
|
Verified
9.1
717
|
Verified
6.3
129
8.4
458
|
Verified
7.3
146
|
Verified
8.9
636
|
Verified
8.0
160
|
Verified
9.2
632
|
Verified
Agentic AI - VoIP Providers
6.8
15
8.3
27
7.7
14
8.8
28
7.0
14
8.3
28
7.5
14
8.5
27
Access
8.0
155
8.7
523
|
Verified
8.0
170
|
Verified
8.8
580
|
Verified
8.3
178
|
Verified
9.1
693
|
Verified
Advanced Features
7.6
160
|
Verified
8.7
644
|
Verified
7.6
152
|
Verified
8.7
514
|
Verified
8.9
210
|
Verified
9.3
789
|
Verified
Agentic AI - Google Workspace Communication Tools
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
7.4
88
8.5
13
7.4
88
8.7
14
Calling
9.0
478
9.0
606
8.1
398
Feature Not Available
8.5
427
9.1
638
8.8
451
9.1
652
8.3
105
8.8
14
Contacts
8.1
417
8.7
648
8.0
391
8.6
575
8.2
403
8.6
517
Insights
8.4
422
8.5
492
8.4
407
8.7
554
8.3
382
8.8
262
7.2
344
Feature Not Available
7.5
350
8.3
404
8.0
95
9.3
17
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Not enough data
8.8
91
|
Verified
Not enough data
9.2
98
|
Verified
Not enough data
9.1
81
|
Verified
Features
Not enough data
9.1
122
|
Verified
Not enough data
Feature Not Available
Not enough data
9.3
90
Not enough data
9.3
114
|
Verified
Not enough data
9.3
84
|
Verified
Not enough data
8.9
100
|
Verified
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
CloudTalk and Dialpad Connect are categorized as Outbound Call Tracking and VoIP Providers
Unique Categories
CloudTalk is categorized as Speech Analytics, Auto Dialer, Contact Center Workforce, Call Center Infrastructure (CCI), Contact Center, Contact Center Quality Assurance, and Cloud PBX Platforms
Dialpad Connect is categorized as AI Agents For Business Operations, AI Customer Support Agents, UCaaS Platforms, Feedback Analytics, AI Sales Assistant, Google Workspace Communication Tools, and Video Conferencing
Reviews
Reviewers' Company Size
CloudTalk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Dialpad Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
10.2%
Information Technology and Services
9.3%
Marketing and Advertising
6.1%
Financial Services
5.1%
Education Management
4.4%
Other
65.0%
Marketing and Advertising
8.3%
Information Technology and Services
8.2%
Computer Software
7.9%
Financial Services
4.7%
Real Estate
3.7%
Other
67.2%
Discussions
What is CloudTalk used for?
3 Comments
MV
Cloudtalk is platform to make calls all over the world, create and track reports Read more
What is CloudTalk used for?
2 Comments
CD
For telephone communications between the company and clients or potential clients. It is useful for incoming calls, as well as outgoing calls.Read more
I want sync my HubSpot data with its language property to mapped to the custom field of Contacts in Cloudtalk.
1 Comment
Official Response from CloudTalk
Hi Manoj!
In order to set the integration right it is sufficient to follow this article:...Read more
Does anyone use UberConference as their main tool?
11 Comments
DM
I do. I like that it can call out to participants if I choose, and that it takes notes for me. Also, the integration with Google Calendar is really helpful. Read more
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